Total 5 Director/C-Level senior manager job vacancies in Changi, South East

You will be part of International Projects team within Changi Airports International (CAI) or its subsidiaries. You will have the opportunity to work with and/or lead our team of consultants and value partners who provide professional and consultancy services to client airports in the following functional areas:

• Traffic Development
• Non-Aeronautical Commercial
• Airport Operations

By the nature of our business, you will receive significant international exposure working with a diverse set of projects, partners, public and private stakeholders and clients. You can expect to be cross-trained to take on Traffic Development, Commercial, Airport Operations-related projects as part of your career growth and be developed as a well-rounded airport professional over time.

As a key liaison with clients and stakeholders, you are expected to communicate confidently and operate independently. This role will involve supporting assignments in China and Mandarin-speaking markets, requiring proficiency in Mandarin.

Over time, subject to outstanding performance and progress of your growth, you can expect to be developed to take on leadership roles such as the General Manager of the client airport’s business venture, established in partnership with CAI.

Responsibilities:

Traffic Development

• Develop strategic analysis to grow passenger / cargo traffic and aeronautical revenues for client airports.
• Assess the traffic development potential for target airports.
• Execute innovative and effective airline / industry marketing strategies.
• Build business cases for airline network planners.
• Work with industry, economic development and tourism authorities to drive growth of passenger and cargo traffic within identified target air service markets.
• Perform data analytics work to improve data tools and develop new data solutions where necessary.

Commercial Development

• Develop airport commercial strategy to grow airport revenue and enhance asset value involving conducting market research to gain insights to consumer behavior and industry benchmarking.
• Optimize commercial layouts, product offerings, and tenant mix.
• Drive Tenant Marketing campaigns which could include crafting narrative, using social media and organizing roadshows.
• Draw up business plans which could include revenue modelling and financial analysis and term sheets for key commercial contracts.
• Conduct commercial performances analytics against budgets.
• Client engagement includes due diligence, reporting and presentations.

Airport Operations

• Provide guidance to Changi’s overseas airports, as well as client airports in operational areas.
• Analyse operational flows / processes and the passenger journey, identify pain points and recommend solutions.
• Guide / Support our asset airports and clients in developing processes, SOPs and manuals to meet regulatory, operational and business needs.
• Collaborate with airport counterparts to address and resolve operational challenges.

Requirements:

• Good degree in any discipline with at least 8 years of related overseas work experience with minimally 5 years in an airport traffic development role, or an airline network planning or revenue management role
• Proficiency in English and Mandarin, essential for engaging with clients in China and other Mandarin-speaking markets.
• Proficient with the Microsoft Office suite and adjacent plugins, specifically advanced Excel, PowerPoint and think-cell.
• Excellent written and verbal communication and ability to engage stakeholders at various levels.
• Must be able to work independently, driven and takes initiative to drive/lead changes to improve from status quo
• Ability to navigate and steer the team through complex situations to make progress and achieve desired outcomes
• Willingness to travel frequently and commit to overseas stationing for the contract duration.
• This is a 2-year contract on a renewable basis.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

In this newly created role where you will be a part of the global HR organization, you are part of the HR leadership team and will play a pivotal role in the HR transformation journey to elevate the HR function, with a primary focus on driving TDCX's compensation and benefits strategy across the group.

You will be responsible for aligning the HR and total rewards strategy with overall company goals, ensuring employee satisfaction, productivity, fairness, and competitiveness in our total rewards strategy in order to attract and retain talent.

What is your mission?

• Spearhead the enterprise total reward strategy and policy which includes salary structures, bonuses, incentives, recognition and employee benefits programs.
• Partner with HR and business to integrate compensation and benefits into the TDCX performance management system. This could include developing and implementing performance appraisal guidelines and merit increase recommendations.
• Develop and manage organizational design process, including structure, span of control, job creation, evaluation, and job matrix.
• Conduct market analysis to determine the optimum compensation structure for all job levels and role types in the organization.
• Advise key business leaders on strategic planning, recommending solutions adapted to regional needs while maintaining global standards.
• Lead the benefits design/renewal process, and negotiation with external vendors.
• Maintain regular contact with regional and country-level HR leadership to identify overall total rewards-related needs.
• Ensure compliance with statutory and legislative regulations on salary and benefits requirements.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a bachelor’s degree in HR or related fields.
• Have a minimum of 10+ years' experience in developing and implementing total rewards/ HR programs.
• Strong HR leadership skills, ideally in the compensation and benefits function.
• Proven capacity to influence and manage stakeholders effectively.
• Excellent analytical skills and attention to detail.
• Demonstrates adaptability in a fast-paced atmosphere and ability to operate under pressure to fulfill project deadlines.
• Ability to adapt in a fast-paced environment and able to work under pressure to meet project timelines.
• Innovative individual with strong business acumen towards compensation and benefits strategies.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

You will make an impact by...

• Directing Communications activities (Media Relations: internal/external communications, Public Relations, Public Affairs, Patient Advocacy) with overall responsibility of developing systems, planning, staffing, budgeting, managing expense priorities, recommending and implementing changes to methods through several managers.

• Developing a robust talent development and succession planning in alignment with functional growth strategies across JAPAC.
• Planning and directing strategic activities including prioritizing and selecting appropriate communication, patient engagement projects with overall responsibility for meeting business objectives.

• Leading in identifying risk, developing complex mitigation strategies, best practices, alternative solutions, resolving issues, etc. in collaboration with cross functional and/or matrix teams; develop and deliver executive level communication.
• Ensuring that the Company plays a strong and leading role in patient associations and all advocacy and public relations decisions and activities undertaken by Associations in order to lead industry activities.
• Developing strategy for internal communication and social responsibility.
• Other incidental duties.

What you'll need:

• Bachelor's Degree in related field related experience in Media Relations, Public Relations, Public Affairs/Patient Groups required and skill levels exceeding the requirements of the Senior Manager Required and
• Demonstrated track record in people management Required and
• Experience working in a Healthcare and regulated industry Required
• Master's Degree or equivalent Preferred

What else we look for:

• Proven successful project management leadership skills.
• Proficient in Microsoft Office Suite.
• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making.
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives.
• Fluent in English (read, write, speak) required; other Asian languages preferred.
• Expert understanding of Media Relations: internal/external communications, Public Relations, Public Affairs, Patient Groups procedures while looking beyond existing methodologies and own discipline to define and resolve complex problems.
• Understanding of related aspects of Healthcare and Governmental processes and/or systems.
• Knowledge of financial mechanism that relates to Public Relations department budgets.
• Demonstrated ability to direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations.
• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of communication campaign adoption/penetration and the value of long-term lobbying activities and their impact on change and adoption with the Healthcare environment.
• Serve as core partner to senior leaders in Business Units and Functional Groups.
• Strict attention to detail.
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization.
• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment.
• Interacts with senior management, and others concerning matters of significance to the company.
• Conduct business and technical briefings for senior and top management and for external representatives.
• Regularly interacts with executives and/or major customers; interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
• Dedicated to quality client service and pro-active and responsive to client needs.
• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
• Provide leadership and direction to large cross-functional teams to successfully implement global enterprise systems and related solutions.
• Develop relationships and leverage them to influence change.
• Support and solicit input from team members at all levels within the organization.
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control