Total 133 Senior Executive service centre manager job vacancies in D18 Tampines, Pasir Ris

Customer Service Executive - Imports

· Prepare proper import shipping documentation and liaise with shipper, consignee, various authorities, shipping and overseas agents and execute the freight operations in a proper and efficient manner

· Review of customer enquiries for the company’s import freight and logistics business scopes

· Prepare quotations for customers (Nomination / Delivery - FCL / LCL)

· Perform proper clarifications and negotiations with customers on the proposals submitted

· Review of customer orders to ensure no difference in proposals/quotations offered and customer orders

· Liaise with various logistics appointed subcontractors and execute the supervision and management of related logistics services delivered in a proper and efficient manner

· Initiate proper disposition action for nonconforming services

· Perform necessary corrective and continual improvement actions and programs as directed by management

· Perform any other duties assigned as and when required

Join a team trusted by over more than 85,000 satisfied customers, boasting top-rated 5-star reviews on both Google and Facebook. We are a leading brand in Singapore which provide great employment benefits and good career growth.

*Immediate Vacancies*

• Basic up to $3,000 with yearly increment
• High Commission
• AWS bonus
• Bonus 2 times a year
• Annual leave up to 21 days
• Medical and Insurance Coverage
• Central working location
• Next to MRT Station
• Meals Provided
• Family Oriented Work Place Environment
• Exclusive Staff Benefits on our aesthetic treatments
• Career Progression to Senior Customer Service Executive

Job Responsibility

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Building rapport with clients from provided leads and sources through phone calls and text
• Administrative duties as required
• Send reminders to clients for upcoming appointments

Job requirement

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to commit retail hours
• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn
• Interested Participants please submit your CV

Customer Service Executive - EXPORTS

• Devise and execute strategies to streamline export operations and enhance efficiency.
• Oversee and coordinate the export process to ensure timely loading of shipments and compliance with regulations.
• Prepare, review, and manage export documentation such as bookings, DG declarations, invoices, shipping documents, pre-alerts, and cargo status updates.
• Ensure data entry accuracy into the system.
• Collaborate with freight forwarders, carriers, co-loaders, and logistics partners to arrange shipments and negotiate competitive rates.
• Stay informed and up-to-date with international trade laws, regulations, and compliance requirements.
• Address and resolve any issues or delays encountered during the shipment process.
• Analyse market trends, identify potential trade routes, and develop strategies accordingly.
• Work closely with internal teams including sales, customer service, transhipment, and import pricing to ensure seamless export operations.
• Maintain precise records of shipment costs in compliance with established procedures and Key Performance Indicators (KPIs) to meet ISO standards.
• Adhere to Export Standard Operating procedures (SOPs) while performing assigned duties and responsibilities.

Job Responsibilities

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Job Requirements

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have minimum 2 years of relevant experience.
• Proficient in SAP modules.

Job Description:

1. Support of the sales team in organizing and attending sales events

• Update of contacts & Customer relationship activity in Salesforce (a CRM system)
• Follow-up on clients inquiry (before sales and after sales)
• Preparing quotation/agreement and contract management
• Assist the BDM to maintain client relationship with existing clients by regular follow-up visits, Query & issue gathering
• Follow up with Clients on a regular basis for SOA, pending payments
• Support sales account manager to develop new customer base by tender participation, cold calls & Introductory e-mails, etc
• Support sales team for weekly report/monthly report or clients analysis

2. Follow up activity with Client for Projects

• Follow up activity with Client for Project Updates & liaison with Operations team
• Co-ordinating with sub-contractors for tendering and pricing negotiations
• Arrange DHL or partner for Samples collection, follow-up on samples testing, reporting if necessary
• Take action for ON-HOLD samples
• Arrange sampling kit/product delivery
• Submit the invoicing application to account when the project is completed
• Operation for MEIMS (Lab testing software) and SAP (sales module only)

3. Liaison with Marketing for Realizing the companies digital marketing strategy (e.g. Brochures, Marketing tools, Presentation content, conferences)

4. Admin works and support sales team for some documents filling, reporting, presentation, etc

Job Qualifications

1. Junior college or above
2. Major - Marine engineering, Shipping engineering/officer, Lab testing, chemistry / biological science
3. Be proficient in office software; be practical and careful in work; with strong communication skills
4. At least 3 to 5 years of experience in similar role
5. Have experience in Maritime industry as priority
6. Have business-related knowledge background and understand business processes
7. Have team work spirit
8. Have good communication and presentation skills; be able to communicate with clients, including Sales team and overseas clients
9. Be fluent in English listening, speaking, reading and writing; be able to translate and interpret English standard
10. Proactive and self-motivated

Outbound Customer Service Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates.

1. Outbound Management

• To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.
• Communication for not available items during outbound delivery creation.
• Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.
• Data validation and recording of all the Outbound raised by 3PL.
• Preparation and circulation of Outbound related dashboard as per agreed timelines.
• Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.
• Communication related to Backorder management and Outbound processing to relevant stakeholders.
• Prioritization and scheduling of Outbound deliveries for optimized order to border lead time
• for affiliates
• Stop-shipment coordination for Traceability and various analysis

2. Customer complaint resolution:

• Handling of Customer complaints: communication with affiliates and 3PL, complaints
• closure with help of 3PL.
• Record of Credit/debit notes, if any, for affiliate returns

3. Back up for Outbound Analyst

Authorities:

• PO (purchase order) processing process in Ariba

Qualification:

• Preferably Diploma in related field.
• Minimum 1 year experience in Customer service/ Data management.
• Supply chain related educational qualifications and work experience will be preferred.

Technical Skills:

• Excellent analytical ability
• Customer (internal and external) driven approach.
• Good skills in Microsoft Excel and Microsoft PowerPoint.
• Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred
• Mastering complexity: Autonomy, Managing complexity/technical accountability.
• Scheduling and prioritization.
• Result Orientation

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Responsibilities:

• Perform administrative duties and provide customer service to our patients
• Responsible for registration and billing, payment/deposit collection, appointment scheduling as well as providing financial advice to patients
• Scheduling follow-up appointments for patients.
• Assist with planned admissions at ambulatory centres, supporting OT resource management and admitting/discharge processes
• Any other duties assigned from time to time

Requirements:

• GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience, preferably in healthcare industry
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications

Working Schedule (Staggered hours):

• Staggered working hours
• Work on weekends and Public Holidays on rotation basis.

Executive / Senior Executive (Customer Service, Sales Coordinator)

Duties and Responsibilities
1. Processing of Daily Orders
* liaise with QA Dept. on Customer’s specifications
* liaise with respective Production facilities’ planners on Customer’s order and
delivery schedules
* communicate/co-ordinate with customers, branch CS and Sales
* daily order entries

2. Preparation of Delivery/Shipment Documentations
* liaise with delivery drivers/freight forwarders on delivery/shipping matters
* liaise with Production Facility Packing on daily shipments
* booking of flights and preparation of shipping documents

3. Follow-up on Customer’s Complaints
* co-ordinate with customer on rejected goods issue
* preparation of Customer’s Complaint Form, replacement/refund arrangements

4. Follow-up with customers on spools, cases and antistatic boxes return

5. Follow-up/Update of Monthly Overdue payment

6. Monitor & Control of SMI Stock Retention Period and Month/End Stock
Reconciliation

7. Co-ordinate between company and overseas Branches on Credit Application/Renewal

6. General clerical duties, including e-filing, compilation of reports as and when required

7. Undertake any other duties that may be assigned by Superior from time to time.

Job Requirement

• Good interpersonal and communication skill
• Meticulous and attentive to details
• Sensitive to numbers
• Multi-task and able to work in fast pace environments

Interested applicants pls send in a copy of your resume with your current, expected salaries and availability in Microsoft Word format to Low See Wei (R1551122) for immediate processing.

Kindly indicate in your email subject title as "Job Application for 19439 Executive / Senior Executive (Customer Service, Sales Coordinator) SW228"

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities

Thank you.

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Senior Operations Executive (Customer Service)1 Year Contract

Responsibilities
The Senior Operations Executive (Customer Service) oversees and manages all aspects of customer support operations, including handling customer inquiries, processing orders, managing deliveries, and overseeing order management processes.

1.Customer’s enquiries

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels, providing accurate information and resolving issues effectively.
• Communicate and follow-up with customers regarding order, delivery schedules and status.
• Manage enquiries such as stock availability.

2. Customer Relationship Management

• Coordinate the key accounts program in collaboration with the sales team, nurturing and managing customer relationships.

3. Order Processing

• Process customer orders accurately and efficiently, ensuring adherence to established protocols and timelines.
• Coordinate with the warehouse and logistics teams to prioritize and fulfil orders based on inventory availability and shipping requirements.
• Resolve order discrepancies or issues promptly and effectively, ensuring customer satisfaction.

4. Shipment Management

• Perform shipment coordination & documentation for exports and drop shipment orders with inter-companies and overseas customers.
• Make shipment arrangements based on the most cost effective and efficient logistics partners and routes.
• Provide with the necessary documents where required. (e.g. Certificate of Analysis / Compliance and end user license etc).

5. Compliance and Best Practices

• Review and update all relevant SOPs (new and/or existing) as assigned.
• Identify opportunities for process improvement and workflow optimization.
• Establish and maintain an efficient reporting system to minimize operational errors and promote cost-saving strategies, supporting a lean management approach.

6. Others

• Review and achieve agreed-upon KPIs.
• Perform other projects & duties as and when assigned.

Pre-requisites

• Degree holder in Business Administration, Supply Chain Management, or other Business related discipline
• 3-5 years of experience in customer service-related roles.
• Relevant experience in a trading & distribution environment.
• A hands-on person with experience in Order Processing and Shipping.
• Experience with Navision (ERP) will be an added advantage.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Team player with the ability to work independently.
• Critical thinker with problem-solving skills and able to withstand pressure.

• Position : Customer Service Executive – Up to $3,500 – Temasek Avenue
• Location : Temasek Avenue
• Working hours : 5 Days Work Week – Monday to Friday: 8.45 AM to 6.00 PM
• Salary (commensurate with experience) : Up to $3,500 + AWS + Performance Bonus + 14 Days Annual Leave + Medical Allowance (No Cap) + Dental (up to $300 per year) + Gym ($150 per month)
• Duration : Perm
• Industry : Shipping Services

Responsibilities:

• Monitoring all vessels loading status
• Maintain CBF/Booking Forecast Table. Update balance to load figures on daily basis
• Ensure all required documents, Portnet creation are duly completed before vessel closing time (including sending of final forecast and special container list to Partner/V0)
• Upload / Input booking / loading data into inhouse system
• Attend to customers enquiry and build close relationships with customers
• Rate quotation
• Need to work closely with other departments, particularly Sales and Trade to achieve maximum sales revenue.
• Any other duties as assigned

Requirements:

• Minimum Diploma in Logistics / Shipping / Transportation or equivalent
• Minimum 1 year of experience in in Container Shipping Industry
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

LBT Global Logistics is a local SME established in February 2020. We specialize in land transportation, warehousing and stuffing/unstuffing of containers. Our land transportation includes FCL/LCL, OOG and project cargoes trucking. We also provide warehousing services such as storage and distribution services to our customers.

We are searching for enthusiastic personnel interested in logistics business to join our expanding team in the following years ahead. Personnels that are ready to take challenges in the logistics industry.

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and a customer-oriented approach

- Ability to work in a fast-paced environment and multitask effectively

- Ability to create jobs and invoicing from our in-house system

- Fluency in multiple languages is a plus

- Knowledge in tradenet/ permit is a plus

- 5.5 days’ work

- $2,500- $3,000

- Add in expectation in application

Roles & Responsibilities

• Handle Accounts Payables, Accounts Receivables and General Ledger activities of the Company.
• AR billing plus portal uploading
• AR receipts reconciliation in Dashboard
• Run monthly donation AR and GL listings and reconciled
• Bank Reconciliation
• Update receipts for 5 centres plus reconciliation
• Upload PayNow bank transactions for bank reconciliation
• Support monthly closing by preparing journals, and update supporting schedules for Financial Statements.
• Assist in Payroll / Staff claims posting and reconciliation
• Assist in statutory/grant audits.
• Prior experience in XERO will be an advantage.

SKILLS

• Accounting / Auditing / GST / XERO
• Diploma in Accounting

This role will provide administrative and operational support to ensure the smooth admission and discharge of clients.

Location: Tampines Care Home

Client & NOK Engagement Related Scope

• Attend team meetings to discuss and follow up on administrative care referrals for clients where necessary.
• Liaise with external organisations that provide services to meet clients’ and their families’ needs, and refer them to community support organisations if necessary.
• Assist Social Worker to follow up with clients and family members who requires financial assistance.

Administration / Operation

• Participate as part of the administration team to conduct client’s pre-admission, admission and discharge.
• Conduct intake assessment including basic financial counselling and service agreement.
• Establish and confirm source of social facts shown in the social background of all new clients.
• Support Medifund administration and applications in collaborations with Finance and Social Woker.
• Support and work closely with Finance to manage arrears.
• Provide day to day coordination roles and duties between NOKs and Centre.
• Maintain and upkeep administrative documentation of all clients including filing, tracking and updating where necessary.
• Maintain and upkeep Centre’s databases
• Manage and update data into relevant system such as IRMS, ILTC and NMTS.
• Any other duties as assigned by the Reporting Manager/Supervisor

Requirements:

• Diploma in relevant field
• Demonstrate initiatives to identify, plan, develop and implement resourcefulness to find solutions to missing gaps in work processes and mutually benefits stakeholders.
• Good communications and people engagement skills
• Good organisation ability
• Ability to multi-task and eye for details.

Years of Experience Required:

• Candidates without experience are welcome to apply.
• At least 1 to 3 years of relevant healthcare industry experience.

Job Scope

• Assist the Marketing Director in all digital marketing tasks.
• Develop and execute strategies to help build and grow the followers across all of the company’s social media platforms.
• Manage and liaise with vendors to ensure the company's website is consistently updated with accurate information, up-to-date content, and a seamless user experience.
• Oversee the company's online social media platforms, manage and schedule create assets to be posted on different platforms, ensuring regular updates of the latest promotions and information.
• Conceptualize and design visually appealing and effective creatives for digital media, including promotional materials, social media graphics, videos, and presentations based on team’s direction and brief.
• Assist in content creation and copywriting for all of the company’s social media platforms.
• Manage and work with external vendors and temp staff on all marketing campaigns (TikTok, WhatsApp, Mailchimp, Class Dojo, Facebook, Google, Instagram, Xiao Hong Shu, YouTube, LinkedIn, and etc.)
• Engage with customers via our digital platforms by promptly sharing tagged videos and stories, and promptly responding to inquiries, reviews, comments and feedback through DMs on all platforms, email, Facebook, Instagram, and Google Business.
• Any other tasks, administrative duties or ad-hoc projects as assigned by direct manager.

Requirements

• Bachelor's degree in Digital Marketing, Communications, Business Administration, or a related field
• Relevant experiences (Preferably worked as Social media executive / Graphic designer cum social media marketing etc.)
• Proficiency and experience in content creation and project management for digital marketing is a plus point.
• Experience with Cap Cut, Canva, Adobe Photoshop, Illustrator, InDesign.
• Working days: 4 weekdays and 1 weekend
• Working Hour: 10.20am – 7.20pm (weekdays)
• Working hour: 8.30am - 6.30pm (weekends)
• Work Location: In person at Tiong Bahru office.

Are you ready to be at the forefront of transforming how individuals and organizations learn?

As a Senior Sales Executive, you'll play a crucial role in connecting clients with tailored training programs that empower their growth and success. Your strategic outreach will pave the way for exciting partnerships, while your consultative sales approach will ensure you truly understand and address each client's unique needs.

In this dynamic position, you’ll collaborate with a passionate team to create customized solutions for corporate clients, leveraging your industry insights to drive meaningful change. You’ll have the opportunity to exceed sales targets while fostering long-lasting relationships, becoming a trusted advisor in the ever-evolving landscape of learning and development.

If you’re a motivated communicator with a knack for building connections and a desire to make a difference, we want to hear from you! Join us, and together, let’s shape the future of learning.

Qualifications:

• Account Management, Customer Relationship Management, and Business Development skills
• Effective communication and interpersonal skills
• Ability to collaborate with internal teams and external partners
• Experience in the training industry or related sectors
• Understanding of digitalization, innovation and business transformation
• Strong analytical and problem-solving abilities
• Bachelor's degree in Business Administration, Marketing or related fields
• Proficiency in relevant software applications

Key Roles and Responsibilities:

• Attend to event and tour enquiries received online and via hotline.
• Assist with StarTix Website content update.
• Generate sales and ticketing related reports.
• Liaise with the various appointed ticketing agents and event organisers.
• Supporting ticketing and event operation at The Star Theatre.
• Administrative duties, including tickets issuance, tour bookings, casual rostering, and payroll.
• Manage venue’s Lost & Found inventory and reports.
• Assist with planning and execution of FOH’s yearly refresher and recruitment trainings.
• Updating of departmental policies and procedures.
• Procurement of miscellaneous items.
• Work on ad-hoc projects and portfolios tasked.

Requirements

• Relevant working experience in admin, event operations, front-of-house, customer service and/or similar capacity is preferred.
• Tech savvy and comfortable with handling devices.
• Proficiency in Microsoft Office applications.
• Possess good interpersonal and communication skills.
• Able to work in a fast-paced environment and manage a large pool of casuals.
• Must be able to work irregular hours, shift duties and on weekends

Help connect with those in need! You will be part of a team in a contact centre environment. Step-by-step guidance and support will be provided for you to handle the call management system and how to communicate with the clients.

Key Responsibilities

• Conduct telephone engagements in a timely manner, check-in and assess our clients who are seniors if there’s any changes to their health and social circumstances, identifying their needs and providing the right information.
• Identify and escalate cases to senior colleagues.
• Maintain a professional level of care and service.
• Conduct administrative tasks and ensure client needs are followed through.

Key Requirements

• Minimum GCE ‘N’ Level qualifications.
• 1-year of contact centre / eldercare experience an advantage.
• Good telephone etiquette and customer service skills.
• Basic level of English language skills (verbal/written).
• Proficient in Mandarin/Chinese language to communicate with seniors who are not conversant in English.
• Good computer skills, able to handle in-house call management system.
• Able to handle 12-hour shift work (2 days work, 2 days rest).

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Centre on Asia and Globalisation (CAG) at the Lee Kuan Yew School of Public Policy, National University of Singapore (NUS) invites applications for the position of Visiting Senior Research Fellow. This visiting appointment seeks candidates with an established academic record and an international reputation in the fields of economic, social, and political issues on China-India relations.

The candidate will contribute to extending and enhancing CAG’s research on China-India relations, including re-establishing workshops and dialogues on China-India relations. The successful candidate will also be working with the Asia Research Institute of NUS to prepare an Encyclopedia of China-India relations since antiquity.

The candidate will conduct independent, in-depth, and publishable research on issues in his/her expertise and contribute to the Centre’s agenda on international relations in general, and China-India relations in particular.

The candidate is expected to initiate and organize research projects, workshops, conferences, and other research events. S/he should be able to reach out to publishers and actively engage with academia, policy practitioners, and media and business leaders, as well as apply for external grants.

In addition, s/he is expected to play a role in coordinating with other researchers and contribute to the broader intellectual life of the centre.

Qualifications

• A distinguished academic record with a PhD in a relevant field.
• An international reputation for excellence in research on economic, social, and political issues on China-India relations.
• A strong publication record in books and reputable academic journals.
• Demonstrated ability to engage with diverse audiences and contribute to academic and public discourse.

Responsibilities:
- Conduct administrative and operational tasks of the Centre
- Provide quality customer service through understanding of customers’ queries and needs
- Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
- Reporting of student enrolment, assessments and withdrawal to HQ
- Ensure student management system is updated on a timely basis for all student movements
- Assist customers on payment related matters and actively monitor/chase for outstanding payments
- Manage the petty cash float kept in the Centre
- Safeguard the safety and welfare of our students
- Ensure the cleanliness of the Centre is well maintained
- Ensure that student resources, stationery and merchandise are well stocked in the Centre
- Any other ad hoc duties

Experience and qualifications:
- GCE ʻNʼ/'O' Level / NITEC or equivalent
- Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
- Proficiency in Microsoft Office and knowledge of ERP software

The Candidate to have the following traits:
- Possess good spoken and written communication skills
- Proactive with good organisational skills and time management
- Kind and nurturing approach when interacting with children
- Adaptable and keen to work in a fast-paced environment

Company benefits:
- Medical and dental benefits
- Incentive program
- Staff discount for I Can Read lessons

Working hours:
- Wednesday to Friday from 1pm to 9pm
- Saturday and Sunday from 9am to 6.30pm

Outbound Customer Service Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates.

1. Outbound Management

• To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.
• Communication for not available items during outbound delivery creation.
• Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.
• Data validation and recording of all the Outbound raised by 3PL.
• Preparation and circulation of Outbound related dashboard as per agreed timelines.
• Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.
• Communication related to Backorder management and Outbound processing to relevant stakeholders.
• Prioritization and scheduling of Outbound deliveries for optimized order to border lead time
• for affiliates
• Stop-shipment coordination for Traceability and various analysis

2. Customer complaint resolution:

• Handling of Customer complaints: communication with affiliates and 3PL, complaints
• closure with help of 3PL.
• Record of Credit/debit notes, if any, for affiliate returns

3. Back up for Outbound Analyst

Authorities:

• PO (purchase order) processing process in Ariba

Qualification:

• Preferably Diploma in related field.
• Minimum 1 year experience in Customer service/ Data management.
• Supply chain related educational qualifications and work experience will be preferred.

Technical Skills:

• Excellent analytical ability
• Customer (internal and external) driven approach.
• Good skills in Microsoft Excel and Microsoft PowerPoint.
• Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred
• Mastering complexity: Autonomy, Managing complexity/technical accountability.
• Scheduling and prioritization.
• Result Orientation

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

I. Financial Accounting:

- Handle full set of accounts

- Purchase Invoice accounting, payment to supplier

- Custodian of Cash and Bank Payments and Bank Reconciliation

- Customer Accounts review and receipt of Payment and Reconciliation

- Prepare GST information for quarterly GST report / filing

- Prepare monthly management / financial reports

- Prepare supporting schedules, including month-end and year-end closing

- Audit Schedules and General Ledger Review

- Assist Audit process and preparation of Reports etc.

II. Reporting:

- Track & analyse business and operation performance on a regular basis to guide business decision making

- Collaborate with stakeholders and identify opportunities to drive business growth, efficiency, process improvements, and cost savings

- Monthly business performance reporting

- Prepare analysis on an ad hoc basis as required.

Requirement:

- Degree in Accountancy, Finance or ACCA

- Minimum 3 to 5 years accounting experience in financial accounting/reporting

- Able to work under pressure and meet accounting deadlines

- Analytical and meticulous for details

- High integrity and able to work independently

- A team player who is self-motivated

- Good leadership, communication and interpersonal skills

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

• Manage Field Service Representatives, the regional schedule as well as the local Service organization business goals and objectives
• Work closely with his team of field service staff in Singapore and beyond, to schedule, dispatch & coordinate their work assignments, and resolve scheduling conflicts
• Make data-driven decisions based on reporting from the company’s CRM system (C4C)
• Disseminate information to the field and maintain intradepartmental communication through written correspondence and regular conference calls
• Ensure compliance of field service staff with safety and performance standards, company and department policies, as well as business objectives
• Develop service quality standards, skills certification criteria, performance objectives and metrics related to field service
• Monitor staff performance and initiate correction action to resolve performance deficiencies through coaching, training, motivating, and disciplining
• Travel with field service representatives on a periodic basis to evaluate and improve performance
• Solicit customer feedback on SLM Solutions service performance through regular telephone interviews, e-mail correspondence and customer site visits
• Evaluate service requirements of the install base and maintain regional assignments and proper resource allocation to ensure satisfactory customer response
• Maintain complete and accurate records of field service activities
• Analyze field service performance data,produce status and summary reports as required
• Establish policies and procedures for producing effective service response and problem resolution for SLM Solutions customers
• Provide direction to field service staff to ensure complete implementation and compliance with department processes

• Pasir Panjang
• 5 days (44 hours a week)
• Basic salary SGD2000-2500
• Fast-track Career Progression
• Company Industry – Luxury Watch Store

Interested applicants can send your resume to ✉ [email protected] or WhatsApp: +65 97972413.

Job description:

• Daily store operation & housekeeping
• Inventory check
• Attending client inquiries, shipping, operation etc
• Provide customer service
• Assisting client repair request and follow up on the process
• Daily opening and closing (follow company SOP)
• Cash counting
• Opening closing safe box
• Complete task assigned by manager
• Doing basic paperwork, invoicing, stock in, stock out, data entry, filing & excel sales report, repair, Auction, private sales etc
• Daily settlement

Requirements:

- 1 year experience

- Fluent in English, Mandarin

- Fast leaner, able to work independently with minimal supervision

Job Responsibilities

• Develop and maintain strong relationships with assigned key accounts in the food service and bakery sectors to ensure customer satisfaction and retention.
• Identify opportunities for upselling and cross-selling products to existing clients, driving revenue growth and expanding market share.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.
• Stay informed about industry trends, competitor activities, and customer preferences to effectively position our products in the market.
• Collaborate with the sales team to create account plans, set sales targets, and develop strategies to achieve them.
• Maintain a deep understanding of our product offerings and effectively communicate their benefits to clients.
• Work closely with procurement, sales support and logistics teams to ensure timely delivery and fulfilment of customer orders.
• Prepare regular sales reports and forecasts, analyzing data to track performance and identify areas for improvement.

Prerequisites

• Minimum 3 years of proven work experience in sales or account management in the food service or bakery industry.
• Proven track record of managing key accounts and achieving sales targets.
• Diploma in Business Management, Marketing, or a related field.
• Strong interpersonal, communication and negotiation skills.
• Strong problem-solving skills and attention to detail.
• Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.