Total 1,284 Manager service centre manager job vacancies in d03 queenstown tiong bahru

A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. As we continue to expand, we are seeking a meticulous and organized Customer Service Manager to join our Haulier team and help drive our success.

Long term prospects and career development will always be available for staff.

Min 2 years in relevant experience in a customer service role, particularly in logistics or transportation is highly valued.

Salary shall commensurate with qualifications and experiences.

The job duties include the following:

1. Handle Customers Inquiries.
2. Manage Shipments:
3. Resolve Issues and Complaints:
4. Order Processing
5. Provide Quotes
6. Coordinate with Other Departments:
   • Collaborating with dispatch teams, drivers, and warehouse staff to ensure smooth logistics operations.
   • Updating customers on any changes in delivery schedules or route adjustments.
   • Invoicing and Administrative duties
   • Ensure Compliance and Regulations

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

This Team Leader will be required to:

• ensure the operation line runs smoothly
• compile and document relevant production information
• motivate team members in daily activities
• observe the current process and recommend improvement measures

This Production Team Leader is expected to:

• work on a 5.5 days work week (Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 1pm)
• communicate and work closely with chinese speaking team
• be able to think critically and solve problems
• be willing to learn all the processes in production and be deployed to any parts of the production floor

Join us if you seek for challenges, are solution oriented, and looking for job stability!

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

We are a startup building a cutting-edge food discovery and review app designed to connect food lovers with the best culinary experiences. We are passionate about creating a platform that inspires exploration and community through shared food experiences.

Role Overview:
We are seeking a dynamic and creative Brand Manager to join our founding team and build our brand from the ground up. This role is critical in shaping our identity, voice, and presence in the region and the market.

As Brand Manager, you will lead brand strategy, marketing initiatives, and customer engagement efforts, ensuring our app becomes a trusted name in the food discovery space.

Key Responsibilities:

Brand Strategy: Develop and execute a comprehensive brand strategy aligned with our business goals.

Marketing Campaigns: Plan and manage marketing campaigns across digital, social, and traditional channels.

Content Development: Oversee content creation, including social media posts, blog articles, and promotional materials.

Partnerships & Collaborations: Build relationships with influencers, restaurants, and food industry partners.

Community Engagement: Foster a loyal community of food enthusiasts through interactive events and user engagement.

Market Research: Conduct market analysis to identify trends, customer needs, and competitive insights.

Brand Identity: Ensure consistent brand messaging, design, and tone across all touchpoints.

Qualifications:

Proven experience in brand management, preferably in a startup or consumer-facing app environment.

Strong understanding of marketing, social media, and content strategies.

Excellent communication and storytelling skills.

Ability to think strategically while managing hands-on tasks.

Creative mindset with a passion for food and the culinary world.

Experience building partnerships and fostering community engagement.

Why Join Us?

Be part of an exciting journey to build a brand from the ground up.
Work in a dynamic, entrepreneurial, and passionate environment.
Opportunity to shape the future of food discovery and reviews.

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

Key Responsibilities:

• Develop and implement a comprehensive business plan, aligned with the company's overall objectives.
• Drive sales growth and maximize revenue generation through effective strategies and tactics.
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Build and maintain strong relationships with key retail partners to optimize our market reach.
• Lead and inspire a team, fostering a culture of collaboration, accountability, and continuous improvement.
• Analyze market trends, consumer behavior, and competition to identify and capitalize on business opportunities.
• Ensure optimal inventory management, pricing strategies, and promotional activities to drive sales and profitability.

Requirements and skills:

• Prior experience in managing brand principal and act as a point of contact for all brand matters
• Monthly submission of sales reports and forecast
• Work closely with top management (C suites) to achieve desired results
• Dealing with key suppliers and vendors a must
• Prior experience in baby product industry is an added advantage
• Strong knowledge of retail operations, supply chain management, and consumer trends.
• Strategic thinking and problem-solving abilities, with a focus on results and innovation.
• Strong commercial acumen and business understanding, with the ability to make data-driven decisions.
• Responsible for handling all aftersales/repair matters

Job Responsibilities and Duties:

• Support management decision-making with in-depth analyses.
• Partner with other department leads in cross-functional teams to execute initiatives and projects.
• Prepare monthly management reports and presentations (including financial and business performance analysis).
• Manage the daily operations of the finance department.
• Oversee the monthly closing of accounts and ensure timely preparation and submission of financial reports to management.
• Prepare and submit annual statutory accounts in compliance with statutory requirements.
• Prepare relevant financial reports and presentations for Annual General Meetings.
• Prepare quarterly GST returns and annual corporate tax filings.
• Prepare annual budgets and forecasts.
• Liaise with external bankers, auditors, tax consultants and corporate secretarial service providers.
• Establish and ensure compliance with policies and internal controls.
• Assess current practices and processes, and make recommendations for corrections or improvements.
• Perform any other duties which may be assigned from time to time.

Skills and Qualifications:

• Degree in Accountancy, or its equivalent, with professional qualification (e.g. CPA, CA)
• More than 10 years of relevant finance and accounting experience
• Experience in managing a team of accounting personnel
• Excellent organisational and leadership skills
• Good problem-solving, analytical and presentation skills
• Team player with outstanding communication and interpersonal skills
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge of Xero accounting software and clinics/healthcare industry will be an advantage

We are looking for a highly motivated and experienced Sales Manager to join our growing social media agency. As a key team member in a small but dynamic agency, you will play a pivotal role in driving revenue growth by identifying and securing new business opportunities. You must have a deep understanding of social media platforms, their advertising tools, and how they align with client business goals. If you are a results-driven individual who thrives in a fast-paced, creative environment, we’d love to hear from you!

Key Responsibilities:

1. Sales Strategy & Client Acquisition -
   Identify and qualify potential clients who need social media management, TikTok live selling, KOL campaigns, or other related services. Build and maintain a strong sales pipeline, ensuring consistent lead generation and follow-up.
2. Client Relationship Management - Act as the primary point of contact for prospects and clients during the sales process. Understand client needs and propose tailored solutions that align with their business goals. Maintain long-term client relationships and identify upselling opportunities.
3. Platform Expertise - Demonstrate in-depth knowledge of key social media platforms (e.g., TikTok, Instagram, Facebook, LinkedIn, YouTube) and their advertising capabilities.
4. Process Optimization - Utilize CRM tools (e.g., Salesforce) to manage sales activity and data effectively.

Key Qualifications:

• Experience: 3+ years in a sales or business development role, preferably in a social media agency or related field.
• Social Media Expertise: Deep understanding of social media platforms, tools, and best practices, with the ability to translate them into client solutions.
• Communication: Exceptional verbal and written communication skills, with the ability to present and pitch ideas effectively.
• Results-Oriented: Proven track record of meeting or exceeding sales targets.
• Self-Motivated: Ability to work independently in a small team environment and take ownership of the sales process.
• Tools: Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office/Google Workspace.

Location: Flexible (Remote working options available)
Employment Type: Full-Time

About BELLS Institute of Higher Learning: Join BELLS Institute of Higher Learning, a distinguished leader in the education sector with a network of over eight training centers across Singapore. Our commitment to nurturing talent and delivering outstanding educational services has established us as a beacon of excellence in the training industry.

Position Overview: As the Sales Manager at BELLS Institute, you will play a critical role in overseeing our talented team of Sales Leaders and their respective sectors. This senior position demands a visionary leader who can integrate strategy with execution to drive exceptional results across the sales department. If you are looking for a challenging yet rewarding role that offers substantial professional growth and an attractive compensation package, your search ends here.

Key Responsibilities:

• Team Leadership: Direct and enhance the performance of Sales Leaders, ensuring alignment with organizational goals and consistent achievement of sales targets.
• Strategic Oversight: Develop, implement, and refine comprehensive sales strategies that effectively address customer needs and expand market presence.
• Performance Monitoring: Regularly evaluate the performance of sales sectors, identifying areas for improvement and implementing strategies to maximize efficiency and results.
• Collaborative Initiatives: Foster strong collaboration between sales leaders and other departments to ensure a unified approach to achieving business goals.
• Innovation and Adaptation: Encourage innovation and adapt strategies in response to changing market dynamics and educational trends.
• Talent Development: Mentor and develop Sales Leaders and their teams, ensuring a high level of competence and motivation within the sales department.
• Resource Allocation: Efficiently manage resources and budgets to optimize both short-term results and long-term growth.
• Resourcefulness and Event Management: Identify and secure strategic locations and events for sales activities, negotiate favorable rental rates and event costs, thereby enhancing visibility and outreach.
• Cost Management and Revenue Growth: Implement effective cost management strategies within the department and devise innovative schemes to motivate and increase revenue growth.

Ideal Candidate:

• Proven experience in a sales management role, preferably within the education sector
• Strong leadership skills with the ability to inspire and drive team performance
• Excellent strategic planning and organizational abilities
• Robust analytical skills, with a detailed understanding of market trends and customer behavior
• Exceptional communication and interpersonal skills, capable of building and maintaining strong relationships
• Adept at managing multiple priorities in a dynamic, fast-paced environment

Why Join Us? BELLS Institute of Higher Learning is not just a workplace; it is a hub where passionate professionals gather to make a difference in the education sector. We offer:

• A competitive salary and comprehensive benefits package
• Opportunities for professional growth and advancement
• A dynamic and supportive work environment
• The chance to impact the educational journeys of countless learners

Apply Now! Step into a role where your skills can genuinely influence the educational landscape. Lead our sales force towards achieving unparalleled success and growth. Join BELLS Institute of Higher Learning and help us continue to set the standard in educational excellence.

The responsibilities of the Project / Contract Manager:

· Provide comprehensive contract review and guidance, including scope assessment and cost.

· Manage all aspects of project documentation, including tender bidding, progress reports, and settlement.

· Oversee work-in-progress monitoring, prepare reports, and certify progress claims for timely project execution.

· Handle variation requests, assess cost changes, and substantiate claims for additions or omissions.

· Resolve contractual disputes amicably with internal and external stakeholders, liaising with legal counsel when necessary.

· Drive risk identification and management processes, defending claims and facilitating dispute resolutions.

· Promote best practices in contract management and project execution to optimize outcomes.

Requirements:

· Minimum Degree in relevant field

· Minimum 5 years of contract management experience

· Knowledge in PSSCOC and Singapore Commercial Law

· Experience in Quantity Surveyor will be added advantage

Key Responsibilities:

• Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and candidate selection.
• Develop and implement effective recruitment strategies to attract qualified candidates.
• Build and maintain relationships with candidates, hiring managers, and external recruiting partners.
• Collaborate with hiring managers to understand their staffing needs and create job descriptions that accurately reflect requirements.
• Utilize various sourcing techniques, including social media, job boards, networking events, and employee referrals, to identify potential candidates.
• Conduct phone and in-person interviews to assess candidates' qualifications, skills, and cultural fit.
• Coordinate and schedule interviews with hiring managers and candidates.
• Provide regular updates to hiring managers on the status of open positions and candidate pipelines.
• Assist with other HR-related tasks and projects as needed.

Job Description & Requirements

• Coordinate and Supervise project work on various site
• Manage project schedule
• Implement project planning, design, material requisition, cost control and documentation
• Ensure smooth progress of works on site and timely completion
• Diploma/Degree in Electrical or any engineering field
• Fluent in English, both written & spoken
• Independent, resourceful, pro-active and team player
• Possess good organization, planning and project management skills
• Ability to work under tight deadlines

Roles & Responsibilities

Operation Manager

• Handles day to day deployment
• Conduct meeting with client
• Cover security post when requested
• Conduct Security Audits
• Irregular working hours
• Must be able to lead a team of 50 security officers and possibly, above.
• Strongly encouraged to have your own vehicle
• With PLRD licence (Security Supervisor Rank)

Looking for a Passionate Service Staff with Leadership Qualities!

To coordinate restaurant operations, including front-of-house and back-of-house
Deliver professional guest services with utmost customer satisfaction
Able to handle customer complaints and meet high demands

Manages cost control and inventory, forecasting consumption and requirements

Appraise colleague’s performance and provide coaching to keep them productive & motivated

Arrange and organise rosters for staff

Be exemplary and provides a positive and condusive work environment

Job Requirement:
You must have the passion for service and good man-management skills with strong leadership qualities!

At least 4 years’ experience in F&B Management
Excellent communications skills with extensive food and wine knowledge.
Computer literacy and knowledge of MS Office.

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of HR Manager

We seek a dynamic capable individual with well-rounded experience in Human Resource field who can independently manage the entire spectrum of HR from attraction-retention-motivation-development.

The HR Manager is responsible for preparing the annual budget, overseeing payroll and other HR related operational duties, maintaining HR records, and analyzing data to support informed decision-making. In this role, you will be partnering with internal stakeholders in key initiatives, in support of building and strengthening our people agenda to achieve our organisation’s goal of transforming lives in SCC. This lead role also provides strategic HR management of wellness, employee engagement and people development initiatives, policies and practices and insights to the board and senior leadership team. This dynamic and adaptable individual to also have sound knowledge of HR legal matters in compliance to communicate across all levels of the organisation. Resilient and resourceful and seeks collaboration for the best outcome for team and organisation.

Key Responsibilities:

1. Recruitment & Onboarding

• Oversee workflow processes and procedures of recruitment
• Plans and conduct new employee on-boarding to foster positive attitude toward organisation goals.
• Update job requirements and job descriptions for all positions.

2. Compensation & Benefits & Payroll

• Develop and recommend for implementation of compensation plan
• Administer benefits plans
• Manage Annual Increment and Variable Compensation process
• Oversee payroll process including AI/VC and AWS

3. Talent Management

• Lead and administers performance review programme, integrating AI/VC within appraisal cycle to support personal development and merit-based compensation system to ensure effectiveness, compliance, and equity within organisation.
• Work on talent identification and development of career progression and succession planning
• Work on competency building to increase capacity and effectiveness of workforce

4. Employee Welfare & Engagement

• Prepare employee’s resignation notice and related documentation, and conducts exit interviews to determine reasons behind resignation
• Advise appropriate resolution of employee relations matters, and ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
• Communicate and explain the organisation’s policies to employees.
• Ensure general insurance coverage for the employee and offices.
• Coordinate with insurance providers to assess coverage options and claim process.
• Develop employee engagement strategies and plan staff welfare activities

5. Training and Development

• Administer and maintaining training and development needs that fits the organisation goals and employee personal development objectives.
• Liaise with department heads to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements

6. Policy, Compliance & Audit

• Develop and administer policies, procedures and programmes to ensure alignment of organisation mission and competitiveness.
• Keep abreast of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are complying.
• Act as the primary point of contact for external auditors during HR audits, ensuring all necessary documentation and information are prepared and accessible.
• Collaborate with external auditors to address any findings and recommendations, ensuring that HR practices align with regulatory requirements and organizational policies.
• Track and implement corrective actions based on audit outcomes to enhance HR processes and compliance.

7. Shared Services Approach

• Establish and manage HR Shared Services to ensure alignment with organisation’s initiatives and objectives [=DREAMS (Singapore) Limited]

8. Budget and Financial Oversight

• Prepare and manage annual HR Budget, align financial resources with organizational and HR strategic goals.

9. Board and Senior Leadership Engagement

• Prepare HR presentations, reports and updates for participation and meetings with HR Committee (BOD) and Senior Leadership Team to provide strategic HR insights and contribution to organisational planning.
• Lead and to support Senior Management to conduct HR Committee periodic meetings and work with stakeholders (e.g. Board & HRC subcommittee members)

Requirements:

• Degree in Business with major in Human Resource
• Minimum of 3 years of managerial experience, including HR supervisory responsibilities
• Good spoken and written English.
• Strong interpersonal and communication skills, and ability to interact effectively at all levels
• Good planning and prioritisation skills.
• Able to work independently but in a team environment.
• Meticulous, proactive, resourceful and self-driven with positive mind-set.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

· Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Responsible for Sales & Business Development including new account development

· Meeting planned sales goals.

· Achieve daily targeted number of sales calls with effectiveness strategies and solutions

· Meet minimum sales gross margin and monitor invoicing and receivables

· Tracking sales goals and reporting results as necessary.

· Overseeing the activities and performance of the sales team.

· Require working beyond office hours, weekends/public holidays as and when is required by the Management

· Coordinating with marketing on lead generation.

· The ongoing training of your salespeople.

· Developing your sales team through motivation, counseling, and product knowledge education.

· Promoting the organization and products.

· Understand our ideal customers and how they relate to our products.

· Relationship building with new and existing customers.

· Provide business development and strategic insight into specific market segments designated by upper management.

Requirements and skills

-Bachelor Degree with relevant experience

· Excellent communication and interpersonal skills at all levels in the organization and proven ability to build strong professional relationships.

· Highly organized and able to multi-task

· Proven experience in creating and executing detailed partner marketing plans.

· Systematic approach to sharing knowledge and best practices across multiple teams.

· Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible.

Only shortlisted candidates will be contacted for further consideration

1. Manage a team of ground crew

2. Team communication in working dynamics

3. Manage and handle query and trouble-shoot

4. Monitor service quailty

5. Plan schedule and duty

6. Drive efficiency and effectiveness in the team

7. Ensure procedures and process in place

8. Maintaining quality and standards

Job Summary:

We are searching for a dynamic Senior Manager of Sales to lead the sales team and to drive revenue growth. In this role, you will establish sales strategies, identify new opportunities, manage key client relationships, enhance client satisfaction, and provide guidance to the team members.

The ideal candidate will possess a proven record of success in sales leadership, strong analytical skills, and the ability to inspire and motivate a team.

Responsibilities:

• Lead a Sales team to prospect and qualify new business opportunities to increase market share within the assigned portfolios including core duties:

1. Upsell and cross-sell to grow new revenue streams.
2. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for product/service sales
3. Create business value for the client
4. Provide value-focused solution selling

• Analyse sales and client data to identify market trends and estimate market demand.
• Plan, develop & implement strategic sales strategies & territory account plan to foster a long-term relationship with the client.
• Operational excellence in managing prospects and pipeline reporting including establishing sales forecasts, and creating lead generation plans to ensure a substantive sales opportunity pipeline.
• Plan & propose pricing approaches to support sales and market growth strategies.
• Provide trends and market feedback to senior management.
• Work with pre-sales teams, service delivery team and other internal stakeholders to meet client needs.
• Convert sales opportunities to client accounts:

1. Develop sales proposals, quotes and bid documents.
2. Manage the preparation of documents and materials for meetings and negotiations.
3. Negotiate specific terms of product and/or service offerings with the client
4. Coordinate with relevant stakeholders to finalise terms and conditions related to contracts and agreements based on the Company’s internal policy (e.g. ORC meeting)
5. Present new products and/or services to new and existing clients

• Coordinate sales activities in line with sales strategy
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication and presentation skills
• Able to communicate the benefits of transformational technologies to senior business and technical decision-makers clearly and concisely, tailored to the customer's specific needs.
• Strong business acumen and work independently.
• Possess strong planning, project, and organizational skills
• Meticulous, Goal Oriented, and Good sense of IT and technology trends
• Good experience in managing internal stakeholders across the sales function is a plus.
• Strong leadership and team management skills to inspire and guide the sales team

Education and Experience:

• Bachelor's Degree or equivalent (degree in IT will be a plus)
• Proven sales experience in IT Sales of driving revenue growth
• Minimum 6-8 years of experience in a similar capacity.

Overview

As a key role within the Operations department, the Cluster Manager (CM) manages the resources and financial performance of the assigned centres. Reporting to the Operations Head, the CL will play a pivotal role in providing advice on operations topics to support business growth in a dynamic and challenging environment. This role will also work closely with other departments to achieve and implement the strategy, policies and assigned projects in the company while managing the assigned centres in the cluster.

Roles and Responsibilities

1. Teams Management

• Responsible for the recruitment of his/her leadership team and their onboarding
• Manages, organize, coordinate and follows-up the activity of his/ her team. Define and run management process with teams. Assess individual and collective performance. Manage talent review and grow the team.
• Define clear KPIs and objectives, consistent with the strategy defined by the company.
• Ensure adherence of tools, guidelines & process of the company
• Ensure a smooth and serene communication both way from Management to the Centres as well from Centres to the Management team.
• Ensure the engagement of the team and reduce gap between the Centres and the HQ.
• Work closely with each department and ensures their involvement in operational process.
• Ensure good spirit, dynamism, and good values in the management practices of the Operations teams.
• Ensure a good retention and a positive social climate in the Centres.

2. Management of the Centres

• Responsible for the implementation of the strategy of the company & the initiatives from each HOD across the clusters.
• Satisfaction and engagement with the families:

- Responsible for the satisfaction of the families: KPIs on satisfaction survey, ensure right communication with parents

– Guide the principals to ensure right communication to the parents

- Attend to families’ meetings in the centre if needed

• Relation with institutional partners:

– Position the company as a real partner for Education (Early Years, Curriculum & Ops Expertise) in Singapore.

• Supporting our educators:

– Develop and build various communities’ groups within Operations to better support educators in their roles and for best practices/knowledge sharing

3. Performance of the centres

• Occupancy

– Monitor monthly occupancy of the centres: Budget, forecast enrolment planning (increased enrolment with reduced withdrawal) and actions plans (school presentation, team professionalism, marketing actions, and overall quality of the service provided) to achieve the occupancy targets.

– Analyse the sales funnel conversion closely with Marketing/Sales teams.

• Management of the P&L

– Responsible for the performance and quality of the centres

– Follow up the performance of each cluster in arranging P&L CM meeting between HR, Finance and each CM.

– Define & adherence the P&L budget, analyse the gaps, optimize results with proactive and corrective action plans. Work closely with Finance, Marketing and HR departments.

– Manage closely with Cluster Leads and Principals if needed on the staff cost

– Follow up the staff cost per month closely with Operations Head/HR and finance (staff deployment / Relief staff usage).

– Plan and review easily the staff deployment on a weekly basis, consistent with the occupancy of the centres.

– Design a tool & process to optimize the deployment of the staff based on the governance policy & brand compliances (teacher/child ratio)

– Monitor CAPEX budget & collection fee.

– Adhere to Standard Operation Procedures on Financial Matters.

4. Estate Management

• Work closely with the estate manager who oversees Centres Maintenance and renovation Projects (on current & new centres, where applicable)

Job Requirements

• Equipped with more than 8 years of experience as a manager
• Background in Education (Preschool in Singapore will be an advantage)
• Strong leadership and management skills
• Strong Business Acumen
• Possess strong written and verbal communication skills:

- Ability to empathise and communicate with employees and Parents of all levels.
- Ability to influence Leaders on Change initiatives.
- Ability to be flexible operationally to meet the needs of a multi-cultural, diversified, and fast-growing organisation;

• Strong in Problem Solving
• Strong Execution follow-up
• Efficient and ability to prioritize and anticipate
• An excellent independent worker and a collaborative team player.
• Results oriented, Self-motivated to define and reach KPI’s
• Able to manage economical figures and P&L
• Able to provide good mentorship and guidance

Job Description

1. Attend consultant and site meetings with the Project Team, coordinate with client's, consultants and sub-contractors on M&E matters to ensure the works carried out meet the desired quality/workmanship, specifications, code requirements and the projects are completed on time and within budget.
2. Manage and lead M&E project teams by outlining and assigning work, reviewing technical accuracy and technical outcomes.
3. Manage the M&E consultants and M&E SU-contractors to meet project program, design deliverables, and Authority submission and timely approval.
4. Review & verify consultants design drawings, counter propose alternative design and feasibility of construction.
5. Review and value-add to the designs/specifications/drawings submitted by consultants.
6. Ensure the M&E designs comply with relevant codes compliances and regulations.
7. Coordinate with architectural team and structural team to ensure the final design is in-line with architect’s design intents and client’s requirements.
8. Liaise with BIM Manager on the BIM presentations, clash reports, ICE meeting schedules and requirements.
9. Assist and supervise the preparation of M&E coordination and shop drawings for the project to be used on site for construction.
10. Oversee M&E works, conduct inspections on site, monitor shop drawing progress and provide support to construction team.
11. Resolve site issues related to design or changes required by Construction team, to ensure no delay affecting main program.
12. Issuance of RFI & Site-Design Amendments
13. Ensure timely completion and good quality of works
14. Any other ad-hoc duties and tasks as may be assigned

Job Requirements

1. Degree holder in M&E, Specialist Diploma in M&E Coordinator or equivalent
2. Minimum 10 years of relevant work experience as M&E manager role. With experience in PPVC D&B projects is a plus
3. Excellent communication, leadership, and interpersonal skill.
4. Strong problem-solving and decision-making abilities
5. Skill in Autocad & Revit

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

The Senior Franchise Operations Manager will be responsible for overseeing the operational performance and compliance of franchise locations within Bacha Coffee outlets. This individual will work closely with franchisees and overseas partners to ensure that brand standards, operational procedures, and customer service expectations are met or exceeded. This individual will be reporting to Head of Franchise Team.

Responsibilities

• Conduct regular visits and audits to franchise locations to assess operational performance, provide guidance, and ensure compliance with brand standards.
• Develop and maintain strong relationships with franchisees, serving as the main point of contact for operational support and guidance.
• Implement training programs and initiatives to ensure that franchise employees are properly trained on operational procedures, food safety standards, and customer service protocols.
• Develop and monitor key performance indicators (KPIs) such as sales, profitability, outlet compliance and customer satisfaction metrics for each franchise location.
• Implement the franchise operating manual and update wherever required and provides guidance in all operational and training areas.
• Lead preparation and host Franchise functional meetings.
• Collaborate with franchisees to develop action plans to address any operational challenges or opportunities for improvement.
• Collaborate with various departments to drive growth and implement action plans.
• Prepare reporting on outlet audits and market opportunity.
• To be trained and stationed across various departments for training including Operations, Training and Franchise Department.

Requirements

• Degree holder in Business or related field
• Minimum 5 years’ experience in a relevant experience in a similar capacity
• Experience in F&B /Luxury Goods/ Hotel industry will be advantageous
• Excellent interpersonal, negotiation and communication skills
• Proactive with strong sense of responsibility and result-orientated
• Strong organizational, analytical skills and follow-up
• Able to work under pressure and tight deadlines
• Positive and accurate representation of the brand at all times
• Adaptable and flexible
• Good team player
• Willing to travel to our franchises overseas when required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Description: Assistant IT Manager

Responsibilities

• Analyse business, work with key business stakeholders to incorporate IT applications and operation processes with technology solutions.
• Project management, tracking, monitoring and status reporting to stakeholders. Defining deliverables, resources and workplans for projects. Ensuring the timely delivery of projects.
• Assist the department head in organising, planning and implementing IT strategies.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Responsible for tasks related to IT operations, governance and risk management.
• Manage a team to ensure smooth running of daily IT operations, ensuring timely resolution of issues, fulfilment of requests and provision of IT related information.
• Manage vendors and suppliers to ensure deliverables, cost effectiveness and timeliness of services/ products.
• Any other duties assigned.

Requirements

• Relevant working experience with IT Infrastructures and application support.
• Experience in Point of Sales (POS) and ERP systems like SAP and Navision/MS Dynamics is preferred.
• Strong technical skills and knowledge in IT infrastructure areas which includes Microsoft 365 Implementations and Deployments, Directory Services (e.g. Microsoft Active Directory), messaging and collaboration technologies (e.g. Microsoft Teams), Network infrastructure (e.g. LAN and WAN network routing). Familiarity with Microsoft Azure, AWS cloud infrastructure would be advantageous.
• Experience in setting up ticketing systems like JIRA, DevOps, etc
• Candidates proficient in Mandarin and French are preferred to support openings in North Asia and Europe.
• Process-oriented and good problem-solving skills.
• Excellent organisational skills, meticulous and attention to details.
• Ability to manage multiple tasks and support different projects simultaneously and respond to changing deadlines and priorities.
• Performance-driven balanced with ability to collaborate effectively in a cross-functional team.
• Good interpersonal and communication skills, meticulous, proactive, demonstrates ability to achieve results, excellent customer handling skills and teamwork.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]