Total 2,853 Manager service centre manager job vacancies in pas wisma geylang serai

Centre Operations Management
- Oversee day-to-day operations of the training centre, ensuring a conducive and professional learning environment.

- Manage training schedules, room allocations, and equipment readiness.
- Handle administrative tasks, including enrolment, attendance tracking, and record-keeping.

Compliance and Quality Assurance
- Ensure full compliance with SkillsFuture Singapore (SSG) requirements and regulations.
- Maintain proper documentation and records for audits and accreditation purposes.
- Conduct regular reviews to uphold the quality of course delivery and customer satisfaction.

Team Leadership
- Supervise and motivate trainers, administrative staff, and other team members.
- Conduct performance evaluations, provide feedback, and facilitate professional development.
- Ensure staff adherence to company policies and SSG guidelines.

Course Management and Development
- Work with trainers and curriculum developers to design and improve courses aligned with SSG objectives.
- Monitor course performance and implement strategies for improvement based on participant feedback and market needs.

Customer Relations and Engagement
- Serve as the primary point of contact for trainees, employers, and other stakeholders.
- Address inquiries, concerns, and feedback in a professional and timely manner.
- Promote training programs and ensure high participant satisfaction.

Business Development and Reporting
- Collaborate with management to identify growth opportunities, including new courses or partnerships.
- Monitor and analyze performance metrics, including enrollment rates, feedback scores, and financial results.
- Prepare regular reports for senior management and relevant authorities.

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

• Manage the performance and service quality of the CSO.

• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.

• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.

• Performs quality audit checks on the CSO handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.

• Train CSO based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CSO are provided with accurate information.

• Take ownership of team results, understand developmental needs, and provide support to the team.

• Work with respective stakeholders to ensure that all information is being cascaded accurately.

• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.

• Conduct regular audits to ensure the quality of CSO appointed for the programme.

• Support and guide the CSO in their proficiency and knowledge of the programme.

• Provide assistance to CSO for complex cases and to communicate with the Ptcp/MoP whenever necessary.

• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CSO on systems and programme-related information

• Self-driven with excellent interpersonal and communication skills

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Excel applications

• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision

• Ability to work beyond operational hours, if and when required

• Ability to handle difficult interactions in a professional manner

• Possess Diploma qualification or above

• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service function

• 5.5 day work week

Role Overview:
Lead and enhance the daily operations of our mosque, driving excellence in administration, Human Resource, and financial management.

Key Responsibilities:

• Oversee daily operations and ensure efficient office management.
• Lead HR activities, monitor performance, and foster team collaboration.
• Manage budget, cash flow, and support fundraising efforts.
• Ensure compliance with policies and regulations.

Qualifications:

• Minimum 5 years of experience in the mosque sector.
• Proven experience in administration, HR, or operations.
• Strong financial and budget management skills.
• Excellent leadership and organizational abilities.

How to Apply:

If you are enthusiastic about contributing to a vibrant mosque community and possess the required skills and experience, we invite you to be a part of our team! Please send your resume and cover letter to [email protected], indicating your expected remuneration. We look forward to welcoming our new HCS!

Are you ready to lead meaningful programs that transform lives?

Join us in a pivotal role as Centre Supervisor, where you’ll manage and enhance special needs programs, fostering a supportive and structured environment for individuals aged 3 to 30. This role combines program operations, staff leadership, and student engagement to ensure a high-quality educational experience for every participant.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We manage the logistics, letting you focus on presenting your strengths.
• Direct Communication: Receive prompt updates and guidance throughout the application process.
• Personalized Advice: Leverage our insights to showcase your skills effectively.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

Key Responsibilities:

Operations Management

• Oversee daily centre operations, including class scheduling, staff deployment, and student attendance tracking (including SCFA scheme support).
• Coordinate student arrivals and pickups, ensuring all safety protocols are in place.
• Maintain a safe, clean, and supportive learning environment.

Staff Supervision & Mentoring

• Mentor and support educators through lesson plan reviews, teaching evaluations, and professional development.
• Deploy staff effectively across programs to ensure adequate coverage and support.
• Conduct regular onboarding and performance reviews for new hires.

Student & Parent Engagement

• Communicate with parents regarding student progress, achievements, and behavioral matters.
• Participate in student-parent meetings to address academic and developmental milestones.

Program Development & Enrichment

• Organize volunteer programs, CSR activities, holiday programs, and workshops, ensuring all relevant stakeholders are informed and updated.
• Collaborate with teams to enhance programming and provide diverse learning opportunities.

Administrative Duties

• Lead enrollment interviews and implement strategies to increase student enrollment.
• Partner with the marketing team to develop social media content, boosting centre visibility.

Requirements:

• Experience: At least 2 years in program or staff management within educational or special needs settings.
• Education: Polytechnic Diploma or higher in Special Education, Education, Psychology, or a related field.
• Skills:Strong leadership and organizational skills to manage daily centre operations.
  Effective communicator to build relationships with parents, staff, and external partners.
  Detail-oriented and able to multitask effectively.
  
• Certifications: First Aid and CPR certification preferred. Additional behavioral management training is advantageous.

Make a Difference Today

If you’re committed to making a meaningful impact in special needs education, we invite you to apply and bring your skills to a team dedicated to transforming lives!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Job Description & Requirements

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.
• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description:

· Foot Reflexology Therapist (Full Time)

· Provide Foot Reflexology and Body Massage.

· Able to serve both Male and Female clients

· Customer service orientated, sales driven and target oriented person

· A team player with good communication and interpersonal skill

· responsible preparing the necessary treatment products, stocks replenishment, towels supply, etc.

. Basic + Commission.

Requirements:

· At least 1 year of experience.

· Strong communications and interpersonal skills with all level of people

· Well-groomed.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

Administrative managers oversee all support and clerical work within a company. They need to supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers. They need to work with management and support staff to assess and improve administrative processes and enhance efficiency.

Key Responsibilities

• Manages a team of administrative officers, training and developing them to enhance performance
• Oversees daily support activities
• Ensures completion of all administrative tasks
• Identifies key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols
• Coordinates with executive management and other managers to ensure alignment with the company’s mission, vision, core values, and objectives
• Tracks team performance and ensures quality of work is within acceptable levels

Requirements

• Minimum of 5 years experience in administrative management
• Excellent communication skills, both verbal and written
• Strong leadership skills
• Able to effectively interact with different types of people
• Excellent planning, organizational, and project management skills
• Bachelor’s degree required

Roles & Responsibilities

• Provide foot reflexology, shoulder and hand massage to customers
• Provide foot reflexology, massage services to customers
• To perform all treatments correctly and professionally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Work closely with team to handle day to day operations including rostering, dissemination of company updates in a timely & accurate manner
• Ability to identify issues / shortfall of business and provide suggestions / solutions to improvise
• Top quality customer service, problem solving for both internal & external customers including vendors.
• Anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments.
• Work closely with the marketing team to assist with promotion & sales campaign tracking
• Explore business collaborations opportunities
• Assist in hiring when needed
• Manage stock inventory with respective team mates

Requirement

• Able to converse in basic English and Mandarin
• Pleasant disposition and must be willing to learn
• Friendly and cheerful personality
• 5 years needed with certificate Passion in reflexology and / or massage
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

Programme Development

1. Assess complexity of client needs and the scope of services or programmes to be provided
2. Identify upcoming trends affecting programme's success
3. Apply relevant principles, frameworks and best practices in developing social service programmes
4. Develop and review service framework for programme work plans, resource requirement and budgeting
5. Determine allocation of resources for programmes
6. Adapt and incorporate best practices and trends in programmes
7. Build collaborations/partnerships with agencies, funders/sponsors and stakeholders in the social service sector for community development and re-integration
8. Pilot and refine service and programme parameters to ensure successful implementation
9. Identify and tap on appropriate community resources and/or funding schemes

Programme Implementation

1. Adapt programmes and services to suit needs of client or programme objectives
2. Develop strategies to address causes for client disengagement
3. Develop and implement promotional strategies, identify and provide solutions for programme participation
4. Coordinate the allocation of resources for programme execution, including logistics and manpower Plan and collaborate with other organisations to achieve programme's goals

Programme Evaluation

• Analyse and validate evaluation outcomes defined in programme plans
• Review relevance and alignment of programmes against programme plans
• Provide programme review and feedback to other social service professionals working in the social service programme and stakeholders
• Assess new developments best practices and standards to improve programme development and implementation
• Review and recommend improvements to organisational policies and processes that impact programmes

Stakeholder Management

1. Organise stakeholder engagements with team members, clients and/or stakeholders
2. Address stakeholder needs and to conduct stakeholder analysis
3. Maintain good relationships with team members, clients and/or stakeholders

Compliance

1. Review and update the status of KPIs to Reporting Officer and Centre Director periodically
2. Monitor Programme expenditure to ensure it is within the budget
3. Evaluate KPIs to ensure KPIs met within the timeline as per funding agencies' requirement
4. Vet/Prepare reports and ensure information/data is accurate

Supervision of Staff

1. Provide regular supervision for staff on their workload and administrative issues
2. Guide staff to reflect on their work and to support them in their professional development
3. Manage staff with different capabilities and initiate career planning. Prioritise and review work plans to ensure alignment to organisational strategic goals

• Possess Degree in Social Work or other relevant disciplines from an accredited institution

Relevant Experience

• 5-6 years of relevant experience. Prior experience in events or programmes design, planning and implementation will be an advantage
• Candidates with less a year of experience may be considered as well
• Working knowledge of social service practices will be an advantage

Competencies

• People-oriented, good interpersonal and relation building skills
• Excellent communication and written skills for report and proposal writing
• Analytical ability & problem-solving skills to analyse information quickly and accurately, formulate decisions and make recommendations
• Committed and can-do attitude
• Team Player

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Job Description & Requirements

· Manage and oversee a team of Quantity Surveyors in tender preparation, submission, budgeting, and forecasting.

· Review cost assumptions for new projects.

· Attend to all relevant contract administration and documentation for projects

· Prepare tender submission and post tender measurement, handle monthly progress claim

· Prepare, compile and issue sub-contractors’ documents

· Cost analysis and estimation or budget cost for projects

· Liaise with suppliers for quotations

· Able to analyse tender pricing and to prepare building work tender

Job Requirements:

· Degree in Civil Engineering, Construction Management or Quantity Surveying.

· Minimum 10 Years of relevant working experience as Contract Manager in the Building Construction industry

ABOUT US

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

SUMMARY

The Manager / Assistant Manager, Digital Marketing is responsible for the development, management and optimisation of HCSA Community Services’ online fundraising and digital marketing strategy across various online channels.

The position plays a crucial role towards HCSA’s financial sustainability, by leveraging digital platforms to drive donations, and maximising fundraising opportunities across various channels.

DUTIES AND RESPONSIBILITIES

Online fundraising campaigns (digital/social media)

1. Develop and execute online fundraising strategies to engage donors and generate financial support for our community services

2. Plan, manage and optimise online fundraising campaigns across multiple platforms, including but not limited to websites, social media, email and crowdfunding

3. Create compelling fundraising appeals, stories and content to inspire donations and engage supporters

4. Utilise data-driven insights to optimise fundraising campaigns, track performance metrics and identify future opportunities

5. Leverage on marketing automation for donor engagement and retention

6. Manage our fundraising campaign budgets to ensure cost-efficiency

Website management

1. Manage overall content, UI/UX and SEO on HCSA websites, with inputs from the respective content owners

2. Oversee the redevelopment of the main website, with eCommerce, payment gateway and conversion tracking functionalities

Others

1. Collaborate within the team and across functions/programmes, to integrate online fundraising with offline fundraising, and align holistically with broader organisational initiatives

2. Stayed informed about emerging trends in philanthropy, online fundraising, digital marketing and user behaviour, incorporating innovative strategies to enhance fundraising effectiveness

3. Other marketing support as needed

QUALIFICATIONS

Experience and Education

1. Proven experience with a track record of successfully managing online fundraising, eCommerce or digital marketing campaigns

2. Strong understanding of digital marketing and fundraising fundamentals and tools — including UI/UX, Google Analytics, Google Tag Manager, SEO, SEM, programmatic ads

3. Excellent written and verbal communication skills, with the ability to craft compelling fundraising appeals and donor communications

4. Analytical mindset with the ability to interpret data, track performance metrics, and make data-driven decisions

5. Proficiency in Wordpress CMS, Elementor and CiviCRM is an advantage

6. Proficiency in fundraising systems and platforms, such as crowdfunding platforms and donor management systems, is an advantage

7. Proficiency in Adobe Creative Cloud software (Illustrator, Photoshop, InDesign, Premiere Pro, etc.) is an advantage

8. Bachelor’s degree in Nonprofit Management, Marketing, Communications or related fields; postgraduate qualifications are a plus

9. Non-degree holders with a strong track record and demonstrated proficiencies will be considered

Other Requirements

1. Passion to work in the social services sector, and advance the interests of vulnerable groups in the community

2. Strong interpersonal skills and a team player with the ability to build relationships with donors, supporters, and team members

3. Highly organised with the ability to manage multiple projects and deadlines effectively

Work Arrangement - Full -time; Permanent

Salary commensurate with experience.

Job summary

Manage facade project operations, ensure quality, safety and progress compliance.

Job Description (Façade Rectification Project):

1) Project Planning and Progress Controlling – collaborating with other stakeholders to determine project scope, objectives, timelines and budget constraints. Understand the specific requirements of the project.

2) Design and Engineering –collaborating with the design team to ensure that the designs are workable and meet technical specifications.

3) Safety and Compliance –Ensures that all work is carried out following safety regulations and industry best practices.

4) Quality Control –Monitors the quality of work being done, conducts inspections and ensures that the work meet the required quality standards.

5) Procurement - Required to be involved in the procurement of necessary equipment, materials and components for the project.

6) Resource Management - Responsible for coordinating resources, including general labour, equipment and subcontractors to ensure smooth project execution.

7) Problem Solving – When unexpected challenges and issues arise. The Manager plays a crucial role in identifying and resolving these problems.

Specification/Job Requirements

• Diploma/ Degree in Mechanical or civil Engineering or equivalent
• At least 3 years of experience in project management.
• Knowledge of applicable engineering theory, methods and practices.
• Ability to communicate effectively.
• Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possesses excellent communication and interpersonal skills. Will be interacting with multiple stakeholders and working independently.
• The person is expected to be flexible including working outside of normal work hours and weekend working on occasions when required.

Workshop Manager/ Bodyshop Manager

The Body shop Manager directs work activities of the Body shop staff, including their observance of their deadlines and productivity levels, as well as the maintenance of quality standards.

Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

JD for Workshop Manager/Bodyshop Manager

• Direct work activities of Body & Paint shop employees
• Ensure high efficiency and productivity levels in meeting delivery deadlines
• Conduct daily brief/monitoring on attendance, productivity, workplace safety and other Body shop matters
• Conduct daily follow up to ensure repair job executed timely to meet delivery deadlines.
• Enforce quality repair work done consistently through correct usage of tools and repair methods
• Vendor & Workshop Cost Control to ensure company’s interest is maximised
• Ensure all process check and final quality inspections done to achieve zero return jobs
• Ensure adequate protection customers vehicles and their belongings treated with care
• Handle all internal shop floor issues & customer complaints. To provide resolution in timely manner
• Enforce control on supplies/consumables usage to reduce wastage
• Establish/ enforce procedures/ tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases
• Identify problems, develop and introduce systems and procedure to streamline efficiencies
• Create/distribute periodical reports to management on repair status and Bodyshop performance indicators
• Prepare and co-ordinate for Workshop Meister Examination
• Attend Operations & Management Meetings
• Ad-hoc requests from Management

Sales Manager Responsibilities:

Mainly focus on local Singapore market.

• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Builds trust, value others, communicate effectively, drives execution, foster innovation, focus on the customer, collaborates with others, solves problems creatively and demonstrates high integrity.
• Business planning for sales and marketing.
• Analyse the market trends and competitor activities to find potential customers in the region.
• Perform any other duties assigned by the director.
• Has experience in liquor is a plus.

Sales Manager Requirements and skills:

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

*New Outlets Opened at Clarke Quay Central*

Job Responsibilities:

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties
• Any other jobs or duties assigned by the Senior Store Manager from time to time.

Job Requirements:

• Minimum of 5 years management experience in Food & Beverage industry.
• Possess sound leadership qualities and ability to manage service staff.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff
• Singaporeans only

JOB RESPONSIBILITIES:

- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

- Manage the restaurant’s budget and forecasts to meet or exceed management expectations

- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

- Oversee the daily operations of the restaurant

- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes

- Supervise food and operational safety to ensure a comfortable environment for the customers

- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

- Control labour through effective manpower scheduling and monitor leave of staff

- Actively involved in hiring process by identifying and selecting candidates for junior positions

- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

- Handle all restaurant administrative duties

- Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

- Minimum of 6 years management experience in Food & Beverage industry

- Possess sound leadership qualities and ability to manage service staff

- Excellent communication & interpersonal skills; able to build lasting relationships with guests.

- Possess good organizational and management skills; able to lead and inspire staff

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
• Manage the brand’s budget and forecasts to meet or exceed management expectations
• Develop and recommend business marketing plan to increase sale
• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

Job Requirements:

• Diploma/Degree holder

• Minimum 12 years of relevant experience

• Experience in the F&B restaurant chain industry

• Familiarity with the business knowledge and operational management model of the F&B chain industry will be advantageous

Job Responsibilities:

-Formulating annual operation plan, budget, and work plan for the regional restaurants.

-Monitor the achievements of current regional restaurant revenue and prepare a forecast and aim for the next cycle’s budget.

-Oversee the use of the expense budget in the regional restaurants to ensure the achievement of regional goals.

-Responsible for talent development planning, assess the current manpower planning and make staff adjustments in various positions within the restaurants as required. -Collect accurate information on market trends, supply & demands, competitor analysis, and customer feedback within Singapore market to ensure the targeting of marketing plans and store operations.

-Analyze the monthly profit management report to guide the completion of standard cost control for food, labor, utilities, maintenance, and other expenses, and identify opportunities to increase profit.

-Conduct performance evaluations of regional stores, continuously improving employees' work capabilities and performance. -Monitor and promote the achievement of sales targets according to the market's stored-value and other sales strategies.

Summary: The general manager is responsible for overseeing food service and front-of-house operations across multiple sites. This role focuses on managing day-to-day operations, financial planning, budgeting, and ensuring high levels of client satisfaction. The general manager will also work closely with leadership to guide organizational development, drive continuous improvement, and achieve business targets. This position requires strong leadership, organizational skills, and the ability to thrive under pressure in a dynamic environment.

Responsibilities:

• Lead and manage food service and operational teams, addressing operational challenges effectively.

• Analyze factors affecting business performance and implement both short- and long-term solutions.

• Develop and execute financial strategies, including budgeting and reporting, to meet business unit targets.

• Collaborate with the leadership team to improve operational processes, policies, and resource allocation.

• Ensure client satisfaction by regularly reviewing service and operational standards.

• Provide leadership to site managers, fostering a culture of efficiency and teamwork.

总经理

职位要求：

* 文凭/学位持有者

* 至少 12 年相关经验

* 餐饮连锁行业经验

* 熟悉餐饮连锁行业的业务知识和运营管理模式者优先考虑

职责：

- 制定区域餐厅年度运营计划、预算和工作计划。

- 监控当前区域餐厅收入的成就，并为下一周期的预算制定预测和目标。

- 监督区域餐厅费用预算的使用，确保实现区域目标。

- 负责人才发展规划，评估当前的人力规划，并根据需要对餐厅内各个职位的员工进行调整。- 收集新加坡市场内市场趋势、供需、竞争对手分析和客户反馈的准确信息，以确保营销计划和门店运营的针对性。

-分析每月利润管理报告，指导完成食品、人工、水电、维护和其他费用的标准成本控制，并确定增加利润的机会。

-对区域门店进行绩效评估，不断提高员工的工作能力和绩效。-根据市场的储值和其他销售策略，监控和促进销售目标的实现。

摘要：总经理负责监督多个站点的食品服务和前台运营。该职位专注于管理日常运营、财务规划、预算和确保高水平的客户满意度。总经理还将与领导层密切合作，指导组织发展，推动持续改进，实现业务目标。该职位需要强大的领导能力、组织能力以及在动态环境中承受压力的能力。

职责：

* 领导和管理食品服务和运营团队，有效应对运营挑战。

* 分析影响业务绩效的因素并实施短期和长期解决方案。

* 制定和执行财务战略，包括预算和报告，以实现业务部门目标。

* 与领导团队合作，改进运营流程、政策和资源分配。

* 定期审查服务和运营标准，确保客户满意度。

* 为现场经理提供领导力，培养高效和团队合作的文化。

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Oversee and approve marketing material, from website banners to hard copy brochures and case studies

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).