Total 276 service centre manager job vacancies in D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwidebusiness. We work daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

In a challenging and multicultural environment, we seek a senior project management manager to manage the Project management (PM) team and to drive the complex programs/projects, part of the control tower section.

Mission: by mobilizing and managing project teams and contributors, you will conduct projects from inception to completion, to reach the project goals in terms of quality, planning and budget.

Within an international environment, you will have to liaise with all kind of stakeholders and align your resources to the target set together with the business in order to meet the bank objectives.

Main responsibilities

§ Manage the list of CIB IT projects, collaborating with leadership across the departments and prioritize projects based on the business need.

§ Direct the work of Project managers and provides managerial oversight for multiple projects

§ Act as point of escalation for the Project management team.

§ Create and develop a governance structure for efficient stakeholder management

§ Promote the project management service

§ Develops organizational project management capabilities through training, coaching, and individual meetings/discussions

§ Develop strategy for control and governance structures to ensure desired outcomes across the projects

§ Monitor and analyse project metrics and to propose improvements and cost savings for future projects

§ Ensure successful delivery of all projects against cost, time, scope, quality and security measures

§ Operate autonomously and handle large scale APAC/EMEA regional IT projects by understanding local regulations.

§ Clarify the needs of the client and translate them into rigorous requirement lists

§ Identify standard and project specific deliverables, key assumptions, follow and mitigate risks and issues

§ Anticipate early in the project any compliance / regulatory requirement and start informing stakeholders of such risk and measure their impact

§ Define, measure and report project KPI with right level of information

§ Identify right resource within teams and constitute / coordinate project team members

§ Report or escalate any important risk and issues to Sponsor and local management for appropriate action

§ Create, review or adapt when necessary existing processes to make them more relevant, efficient and optimal

§ Communicate to Sponsor any change with right level of information and manage to get his approval

§ Follow, report budget actual/forecast to project stakeholders and local management

§ Set relevant control in place to ensure that what has been delivered meets requirements validated

§ Manage and document the project hand over with production teams

§ Continuously improve project management toolkits and methodologies

Qualifications and Profile

This position requires a minimum of 8 years of relevant experiences, ideally in a CIB banking environment.

§ Leadership

§ Excellent team management skills

§ Strong ability to understand the big picture

§ Ability to drill down complex issues to simple comprehensible terms

§ Demonstrated skill to work across functions, regions and cultures

§ Excellent problem solving and conflict resolution skillset

§ Strong communication with wide variety of individuals at all executive levels

§ Ability to Influence and motivate

Functional

§ Expertise in project cycle management and methodology

§ Ability to anticipate and manage risks

§ Hands on knowledge and understanding of Infrastructure main components

§ Strong project management experience with ability to work on multiple projects at the same time

§ PMP or other certification would be a plus

Technical

§ Experience in dealing with detailed IT Architecture in banking industry.

§ Practical knowledge in Network, Security, Data Center, Windows, Linux, Aix, VMware, Citrix, SAN, Kubernetes and Middleware components.

§ Exposure working with DevOps & Cloud technologies.

§ Familiarity in handling Cyber Security and regulatory projects.

§ Strong experience in working with tools like MS Project, Excel, PowerPoint, Word, and Visio.

§ Understanding of software development will be a plus

Other Professional Skills and Mindset

§ High organizational skills including time management

§ Excellent verbal and written communication across all levels of the organization

§ Team player mindset

§ Able to cope with multiple technologies, environment and teams, with high pressure

§ Good influencing, negotiation, conflict resolution and data analysis skills

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Responsibilities:

• Manage the relationship between Fujitsu and its selected AMS partner
• Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
• Proactively ensure AMS support is working within the bounds of the terms of the agreement
• Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
• Proactively provide status on all activities to appropriate stakeholders
• Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
• Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
• Other projects and initiatives as assigned

Requirements and Skills:

• 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
• Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
• Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
• Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
• Experience in transition from project to support

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza or Singapost Centre

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Dempsey Project is looking to hire service crew, both part-time and full time. If you are passionate about food and think fast while keeping a smile on your face, we would love to have you join our team. Working as a service crew at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation, and personnel management.

FT Salary: $2,300 - $2,600
PT Salary: Up to $14/hr

Job Highlights:
- 5 Days (44 hours) Work Week
- 14 Days Annual Leave
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Job Description:
Clearing of plates and cutleries.
Serving of food and beverage.
Collection of cash / credit payment.
Basic cleaning roles
Daily use of POS system & general admin duties
Understands and adheres to all quality standards, formulas and procedures of preparation.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
Maintains professional standards.

Job Requirements:
No work experience required; on job training will be provided!
Possess great service attitude
Passion for people and food

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

• Greet guests in a friendly and warm manner

• Engage and build a relationship with the customer to create a memorable experience for the customer

• Make recommendations to customers based on their preferences

• Arrange the seating of customers

• Handle reservation arrangements

• Maintain cleanliness of the restaurant

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Bruker - Innovation with Integrity.

Please visit www.bruker.com.

Bruker Singapore is seeking for a Field Service Engineer within the service organization. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

SUMMARY OF RESPONSIBILITIES:

· Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (AAFM(NanoMet), AFMi, TSOM & X-ray) for customers both domestic and international

· Provide high level technical support to external customers at their location

· Provide on-­site training to the customers

· Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

· Develop Service technical documentation

· Create, develop, and continuously improve the customer support & applications knowledge database

· Timely and professionally handle field service calls and issues arising from the field service

· Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international

· Visits, triage with field applications scientists as appropriate

· Timely complete and submit all required paperwork

· Flexible schedule to accommodate our customer’s needs

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

· Up to 30% traveling required within Southeast Asia (at times with short notice)

· Misc. other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS:

· 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)

· 10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)

ADDITIONAL RESPONSIBILITIES:

· Pre-sales support

· Other duties as assigned

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

· Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.

· Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation

· Up to 5 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.

· AAFM, AFM and X-ray service experience or background in Technical Support preferred.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker - Innovation with Integrity.

Bruker Singapore is seeking for an IT Service Engineer based in Singapore. He/ She is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues, as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills, strong communication skills, and the ability to work both independently and as part of a team. This is a two years contract (subject to renewal).

Areas of Responsibilities :

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
• Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
• Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performing any other IT related duties including on-demand project.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as request by management.
• Willingness to travel up to 30% in Asia Pacific
• Any other ad-hoc tasks assigned

Preferred experiences and qualifications:

• Minimum Diploma level (preferred) in a Computer Science or equivalent
• ITIL foundation certification highly preferred
• Some working knowledge in an IT Support Organization
• Preferably 1-3 years of related working experience
• Experience in handling different level of end users
• Experience in handling user request and communicate expectation
• Candidates with relevant qualifications are encouraged to apply

Technical Skills:

• Working knowledge of Microsoft Server and Active Directory
• Working knowledge of Microsoft Technology in General
• Working knowledge of Windows Operating System
• Excellent administration and reporting

Personal & Organizational Skills:

• Good problem-solving skills.
• Good communication skills, written and verbally across all levels of the business
• High analytical problem solving and troubleshooting skills
• Excellent task management skills
• Customer service focused
• Language: English – fluently, both written and verbal

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

At REACH Senior Service, our core belief is every senior is valuable and able to live life to their fullest potential. The aim for our Senior Centre is to build a community of seniors that improves mutual social cohesion, empowers seniors and maintains their health and mental wellness.

JOIN US and be part of a team who contributes to the positive aging of the seniors as they age meaningfully and healthily. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

We are looking for a passionate Programme Executive to plan and coordinate the day-to-day programme. guide volunteers to carry out the programme activities, work with other organisations to execute programmes, manage communications and feedback from stakeholders, as well as conduct outreach activities to other organisations and the community.

Key Responsibilities:

· Plan, develop and manage engagement programmes (workshops, educational talks, festive events, etc.) to be held at designated neighbourhood touchpoints for Seniors.

· Allocate appropriate resources, recruitment of seniors / volunteers / partners for the programmes, and to plan and execute publicity for such events.

· Supervise and train volunteers / partners in the running of approved programmes and provide administrative support to volunteers / partners involved.

· Monitor seniors' health and wellness, make referrals to appropriate agencies, and conduct home or hospital visits.

· Manage the AAS (Alert Alarm System), SC phone and its maintenance.

· Provide support for seniors, including health monitoring and communication with next of kin.

· Conduct community outreach within the vicinity of the service area and perform needs assessment to ascertain service needs and gaps of the senior residents.

Requirements

· Possess Higher Diploma or Diploma in Gerontology, ITE NITEC in Community Care and Social Services, or Diploma in Social Enterprise/Entrepreneurship

· Ability to train volunteers to facilitate creative arts / baking / cooking / singing / music instruments / florist / live streaming in senior programmes.

· Ability to host or deliver programmes in front of a crowd of 10 – 80 seniors is a must.

· Familiarity with live-stream or data-entry and administration is preferred.

· Experience in social services not necessary

· Fully conversant and able to translate in Malay / Mandarin and English, ability to converse in Hokkien / Teochew will be a bonus, due to clients being seniors.

· Must be a good team-player, with a passion to work with seniors.

· Good communication and interpersonal skills

· Has a strong passion in outreach and community work with seniors

· Only Singaporeans

Job Description:

- Main contact point for customers.

- need to liaise with warehouse and suppliers related to their account they handled

- handling of inbound and outbound of the customer shipment, includes discrepancies

- handles emails, and phone calling.

- arrange local transportation, Courier booking or export booking if any

- Generating of report

- inventory management and Stock take

- Month end Billing

- any other ad hoc request from superior

- backup buddy system

- working hours - Mon to Friday 8.15am to 5.30pm

- OT Required (if requested)

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

ROLE DESCRIPTION SUMMARY

Thales is seeking suitable candidate for the position of Service support engineer.

You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that Thales Solutions Asia (TSA) have designed for Singapore Changi Airport.

You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance and security

KEY ACTIVITIES AND RESPONSIBILITIES

As aField Service Engineer, you are accountable for:

· Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

· Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

· Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

· 2 shifts of 12 hours, 24x7 operation

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

· Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

LBT Global Logistics is a local SME established in February 2020. We specialize in land transportation, warehousing and stuffing/unstuffing of containers. Our land transportation includes FCL/LCL, OOG and project cargoes trucking. We also provide warehousing services such as storage and distribution services to our customers.

We are searching for enthusiastic personnel interested in logistics business to join our expanding team in the following years ahead. Personnels that are ready to take challenges in the logistics industry.

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and a customer-oriented approach

- Ability to work in a fast-paced environment and multitask effectively

- Ability to create jobs and invoicing from our in-house system

- Fluency in multiple languages is a plus

- Knowledge in tradenet/ permit is a plus

- 5.5 days’ work

- $2,500- $3,000

- Add in expectation in application

Job Responsibilities

• Help in programme planning and facilitation
• Help in community outreach activities
• Help in home visitations
• Engage and befriend clients from all walks of life
• Handle administration work and programme logistics

Send your resume to [email protected]

Only shortlisted applicants will be contacted

Only Singaporeans

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Possess valid class 3 driving license.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Engineering , we rely on you to

• Manage, coach and supervise the engineering technicians
• Maintain electrical and mechanical plant & equipment of the hotel
• Manage the engineering programmes
• Organize the record for the future planning

We are looking for someone who:

• Has a passion for Engineering
• Understands engineering equipment in a hotel
• A friendly, helpful and trustworthy leader
• Enjoys taking on a new challenge
• Not afraid to take up new challenges
• Always prepared
• A motivator and a self-starter

If you are the right person, what are you waiting for? Click the apply button now!

The role will consist of a technical component, with a focus on material testing as well as designing new packaging systems. You will perform various types of testing for medical packaging materials and sterile barrier systems (packaging for sterile medical devices). You will design and create prototypes to support new sales growth and customer retention and assist external as well as internal customers with technical projects/package testing and consulting. You will own and manage smooth operation of a technical development center under the supervision of a senior engineer.

Primary Responsibilities

• Perform various types of physical, mechanical, analytical and integrity testing for medical device packaging materials and packaging systems

• Ensure that testing and lab procedures are performed safely. Ensure personal safety and routinely evaluate equipment for potential safety risks

• Design and create package prototypes using 2d and 3d software based on requests / inputs received from sales team. Maintain and control proper inventory of packaging materials, test material and test equipment accessories

• Maintenance of Lab equipment - Write/update work instructions, procedures, calibration instructions and test methods as required

• Liaise and collaborate with the technical team members at other global sites on technical topics and lab related activities

• Liaise and collaborate with external test labs, sterilization partners and contract manufacturing facilities, as required

• Communicate effectively with other Oliver employees both locally and globally

• Identify gaps and constantly strive to update technical capabilities of the Technical Development Center

• Provide expertise in material selection and package design of sterile barrier systems in order to support new sales growth and customer retention

• Occasionally, travel within APAC region to support our customers in the field including trial runs, troubleshooting customer processes and technical sales activities

• Actively support customer’s technical teams on new product introductions and validations

• Support the QA department with technical assessment of CAPA investigations

• Support product change notifications for customers

• Work closely within the Technical team to develop viable packaging solutions

• Qualify/Test new materials as per ISO 11607 – Ensure capability levels through thoughtful analysis and rigorous testing

• Design new products that can deliver Six Sigma process capability levels. Support/Improve existing product portfolio

• Other duties that assigned

Basic Qualifications

• B.S in Packaging engineering, chemical or mechanical engineering preferred. Candidates with a

graduate diploma in a similar engineering discipline may also apply

• 3-5yrs experience in medical device packaging

• 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d preferred)

• Ability to stand and perform physical testing required.

• Strong listening ability and patience

• Ability to adapt to different working styles and cultures

• Positive attitude, ability to work under pressure and people oriented

• Strong written and verbal communication skills. Works well with people across the organization

Preferred Qualifications

Interpersonal Skills:

• Comfortable speaking before an audience

• Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team

• Ability to read, analyze and interpret data/documents/safety rules or manuals/operating instructions or procedures/maintenance

• Ability to write in a clear and concise manner

• Ability to speak effectively, present information, responds to questions in a clear and concise manner.

Technical Skills:

• MS Office, particularly Word, Excel, PowerPoint and Outlook, Essential Functions

• Knowledge of 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d)

Other Skills:

• The ability to predictably and regularly attend work and to be punctual

• The ability to read and understand documents and drawings

• The ability to work cooperatively with others

• The ability to deal politely and professionally with customers and/or coworkers

Special Requirements

Ability to travel 5-10% of the time internationally

Occasional evening / weekend work might be required (e.g. night calls with USA/EU)

*Join Our Team: Outdoor Service Engineer*

Are you a tech-savvy problem solver with a passion for the great outdoors? AV Media Pte Ltd is seeking an enthusiastic and skilled Outdoor Service Engineer to join our dynamic team.

*About Us:*

AV Media Pte Ltd is a leading provider of audiovisual solutions, serving prestigious clients including MOE schools and various government agencies. We pride ourselves on delivering top-notch services and innovative solutions.

*Position: Outdoor Service Engineer*

*Key Responsibilities:*

- Provide maintenance and support for audiovisual equipment at client locations.

- Troubleshoot and resolve technical issues efficiently and effectively.

- Ensure customer satisfaction by delivering excellent service.

- Collaborate with the team to improve service quality.

*Requirements:*

- Technical diploma or equivalent in a related field.

- Experience in audiovisual equipment maintenance and troubleshooting.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage time effectively.

- Valid driver's license.

*Benefits:*

- 5-day work week.

- Company-provided vehicle for service visits.

- Comprehensive training program.

- Attractive salary and benefits package.

- Opportunity to work with prestigious clients and advance your career.

*How to Apply:*

If you’re ready to take on an exciting challenge and be part of a forward-thinking company, send your resume and a cover letter to [email protected] with the subject line "Application for Outdoor Service Engineer."

Join us in making a difference through cutting-edge audiovisual solutions!

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Possess valid class 3 driving license.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description:

Introduction

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join us as a Research Fellow in Communication, Journalism, and Related programs under a new programme titled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”.

Job Description

As a Research Fellow in Communication, Journalism, and Related programs with CTIC, you have demonstrated prior research experience, so you will be tasked with supporting the planning and execution of a research project under the CTIC Digital Resilience research grant. You will work closely with the Principal Investigator on a research problem related to news on social media.
RAs with a communication research background will be tasked to focus on human evaluation and news consumption (Communication research).
Ras with a computer science or related background will be tasked to focus on natural language processing and generation (NLProc, Large Language Models or LLMs, Computational Linguistics).
You will be handling and contributing to research and innovative findings in a team, leading to publications in top-tier conferences/journals as well as exciting real-world implementations. The level of responsibility and independence entrusted would be commensurate with prior experience and academic qualifications.

Job Responsibilities

As a Research Fellow with CTIC, you will have the following duties:

Research:
• Plan and lead literature review efforts
• Plan and draft submissions for conferences and journals based on findings.
• Plan and write op-eds for university blogs and popular media.
• Comm Research RAs:
o Plan and conduct experiments on human perception and consumption of online news.
o Collect data and analyze it using tools like SPSS, R, and Excel
• CS Research RAs:
o Plan and conduct experiments on the modeling of different facets of news and news quality
o Train models, finetune LLMs, collect data and analyze it
• Write op-eds for university blogs and popular media.

Coordination:
• Plan and oversee participant recruitment and logistics for survey experiments
• Plan, manage and maintain IRB documentation.

Each research paper will have the following phases to it:
• Phase 1 – Literature reviews
• Phase 2 – CS research design, or Social Science research design, including IRB applications.
• Phase 3 – Data collection and pre-processing.
• Phase 4 – Data analysis and result tabulation.
• Phase 5 – Research communication and writing of papers.

Qualifications

• Minimum Master’s Degree in Computer Science or Communications (or in any other closely-related field).
• Minimum 2 years of relevant research experience with publications, in one or more of the following areas:
o Experience required for Computer Science degree holders
- Natural language processing, machine learning and/or knowledge representation and reasoning.
- Prior first- or second-author publications and/or technical reports or theses
o Experience required for Communications degree holders
- Advanced statistical tests (e.g. moderation/ mediation, hierarchical regression etc.)
- Running standard statistical tests (e.g., using SPSS or SATS or R, for regression, ANOVA, etc.)
- Prior first- or second-author publications and/or technical reports or theses

• A good team player with effective communication skills and the ability to work closely with faculty, staff, students and external collaborators.
• Excellent written and verbal communication skills.

• Proactive problem-solving skills and a forward-thinking approach.

• Demonstrated ability to manage time and data efficiently.

• Proven track record of consistently meeting deadlines and following up on tasks.

Please note that only shortlisted candidates will be notified.