Total 13,490 service centre manager job vacancies in Singapore

The Outlet Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Assistant Outlet Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Key Responsibilities

1. Financial Management: Prepare and maintain accurate financial records
   Manage month-end and year-end closing processes.
   
   
2. Budgeting and Forecasting: Assist in preparing budgets and financial forecasts.
   Monitor financial performance against budgets and provide variance analysis.
   
3. Compliance and Reporting: Ensure compliance with accounting standards.
   
   
4. Process Improvement: Review and improve accounting processes to enhance efficiency and accuracy.
   Implement and maintain accounting software and systems.
   
5. Team Collaboration: Collaborate with other departments to provide financial insights and support decision-making.
   Provide guidance and support to junior accounting staff, if applicable.
   

Requirements

• Education: Diploma or degree in Accounting, Finance, or a related field.
• Experience: Minimum of 5 years of relevant experience in accounting or finance. Experience in the management and consultation industry is a plus.
• Skills: Proficiency in accounting software and Microsoft Excel.
  Strong analytical and problem-solving skills.
  Excellent attention to detail and accuracy.
  Ability to work independently and manage multiple tasks effectively.
  

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

JJH Group

New Hotel / Service Apt Opening

Full/Part Time Urgent Wanted ??????

2 Admin cum account

1 Hotel Front Desk

1 Hotel Housekeeping

1 Hotel caretaker ( Room Provide)

1 HandyMan

1 F&B Attendant

1 warehouse assist

Interested WhatsApp your resume to 90211474

Responbilities:

• Conduct market research and trend analysis for adult learning environment
• Develop training and partnership programmes
• Conduct training sessions in compliance with industry standards and course requirements
• Deliver engaging and interactive lessons using various teaching methodologies to cater to diverse learning styles
• Training programme and material preparation
• Assessment and evaluation of programme
• Preparation of reports and provide post-training feedback and recommendations to the management for course improvement
• Ensure accurate documentation and timely submission of administrative and evaluation records
• Other training administrative duties and projects as assigned

Requirements:

• Minimum 2 years of relevant experience in training and learning capabilities
• Must have ACTA/ACLP 2.0/WSQ DDDLP certification or equivalent
• Independent and mature in programme coordination and management
• Flexibility to deliver in-person or online training sessions
• Good command of English and proficiency in writing skills
• Strong organizational and time-management skills
• Good communication and interpersonal skills
• Ability to maintain good relationships and engage with various stakeholders
• Proficiency in PowerPoint and Excel, and competency in MS Office (Outlook, Word)
• Creative and design skills are not mandatory but an advantage

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

Responsibilities

- Attend to walk-in patients and phone calls

- Appointment booking for patients

- Handle patient's registration and data entry

- Collection of payment from patients

- Handle insurance claims and accounting

- General administrative duties in the clinic, as assigned by the clinic manager

- Perform vision test e.g visual acuity (training provided)

Requirement

- Min Diploma/A Level Required

- Must commit for 1 year

WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Join Our Team as a Boutique / Assistant Boutique Manager in Singapore – Lead, Inspire, and Drive Success!

We are looking for a dynamic and experienced Boutique / Assistant Boutique Manager to join our team in Singapore. As the Boutique Manager, you will be at the heart of our boutique's operations, leading your team to success, exceeding sales targets, and maintaining the highest standards of customer service. This is an exciting opportunity to represent a prestigious brand and make a significant impact on both the store and the local luxury market.

Key Responsibilities:

Sales & Business Objectives:

• Aim to exceed sales targets through strategic client relationships and strong leadership.
• Analyze sales figures and CRM activities to develop short and long-term goals for the boutique.
• Devise and execute strategies to generate sales, while overseeing in-store promotional displays and exclusive customer events.
• Stay up-to-date with local luxury market trends, and monitor competitor activity.
• Build strong relationships with local VIP and high-value clients.

Store Standards & Customer Care:

• Lead by example with exceptional customer service, resolving issues diplomatically while upholding company policies.
• Ensure the store adheres to the brand's visual merchandising guidelines and overall presentation standards.
• Manage the store's upkeep, maintenance, and any necessary repairs or improvements to maintain a luxurious shopping environment.

Budget & Operations Management:

• Manage store operations efficiently, minimizing costs while ensuring the smooth running of daily operations.
• Oversee the budget for headcount, couriers, postage, alterations, and outsourced work, ensuring cost-effective solutions.

People Management:

• Lead and motivate your team by being a role model and fostering a positive and results-driven culture.
• Handle recruitment, onboarding, and in-store training to ensure staff have excellent product knowledge and are aligned with the brand’s standards.
• Manage performance issues with support from HR, conducting appraisals, and setting development objectives for team members.
• Coordinate staff rosters, monitor absences, and ensure appropriate coverage at all times.

What We’re Looking For:

• Proven experience in boutique/store management, preferably within the luxury retail sector.
• Strong leadership skills with the ability to motivate and manage a team to achieve sales targets and exceptional customer service.
• Analytical and strategic mindset with experience in budget management, sales analysis, and staff development.
• A passion for luxury retail, with knowledge of market trends and the ability to build relationships with VIP clients.
• Excellent communication, organizational, and problem-solving skills.

Why Join Us?

This is an incredible opportunity to lead a prestigious boutique in Singapore. You’ll be part of a globally recognized brand, with the autonomy to drive success and inspire your team. We offer a competitive salary, excellent benefits, and a chance to grow with a luxury leader.

Ready to Make an Impact?

If you have a passion for luxury retail and leadership, we invite you to apply and take the next step in your career as our Boutique / Assistant Boutique Manager in Singapore.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

qualifying individual (filling agent ) i am looking for QI is to allow company to do file another company

JJH Group

New Hotel / Service Apt Opening

Urgent Wanted ??????

2 Admin cum account

1 Hotel Front Desk

1 Hotel Housekeeping

1 Hotel caretaker ( Room Provide)

1 HandyMan

1 F&B Attendant

1 warehouse assist

Interested WhatsApp your resume to 90211474

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Diploma / A Level
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Ensure standards for food quality and preparation
• Co-ordinate with logistics department for timely collection and delivery schedules
• prepare dally delivery list for frozen meats and others
• Manage all frozen meat delivery and assist to production and others
• Able to multi-tasks and dwork under pressure
• Able to handle heavy stuffs around 20-30kg
• Able to work long hours and work on weekend

QUALIFICATIONS

• Physically fit
• Able to work in cold environment
• Class 3 Licence
• Forklift Licence (if have is a plus point)

JJH Group

New Hotel / Service Apt Opening

Urgent Wanted ??????

2 Admin cum account

1 Hotel Front Desk

1 Hotel Housekeeping

1 Hotel caretaker ( Room Provide)

1 HandyMan

1 F&B Attendant

1 warehouse assist

Interested WhatsApp your resume to 90211474

JJH Group

New Hotel / Service Apt Opening

Urgent Wanted ??????

2 Admin cum account

1 Hotel Front Desk

1 Hotel Housekeeping

1 Hotel caretaker ( Room Provide)

1 HandyMan

1 F&B Attendant

1 warehouse assist

Interested WhatsApp your resume to 90211474

Hotel Asst MANAGER

ADMIN/Operation Executive/HOTEL EXECUTIVE/PA/

Take care of the all the Hotel/Properties

Monitoring the Guest/tenants is paying the rent in time. If not sending the reminder or ask them to pay as soon as possible.

Check all the room condition Interior decorators/contractor for the new properties and negotiating quotation price.

Leas with property Guest/ Agents and arranging Viewing

Negotiating the property price with the Guest/Agents.

Admin paperwork, prepare monthly/yearly report/assist account

Submit documents to account to prepare for payment, refund deposit.

Leas with Guest/tenant check in/out or renewal lease.

Solving Issues and defects in rental units

Delete access card,car entry,

Coordinate with the colleagues.

Update OneDrive/cloudbed system

Update all work permit/check ica,mom

Check/reply all the WhatsApp

Monitor all booking/email/complaint

Regarding all the above matters reporting to the Director

Salary :$1800 to $3000

Working Hrs: 10am to 6pm/11am to 7pm

Due to quota, Singaporean and Singapore PR only.

Please kindly apply in through emailing your CV to us at mail to [email protected] or WhatsApp 90211474 and indicate your availability and expected remuneration. For alternative suggestions to the working hours, please indicate in your resume.

Shortlisted candidates will be contacted

JJH Group

New Hotel / Service Apt Opening

Urgent Wanted ??????

1 Hotel Management

1 Hotel Sale Executive

2 Admin cum account

1 Hotel Front Desk

1 Hotel Housekeeping

1 Hotel caretaker ( Room Provide)

1 HandyMan

Company Overview:

At BIPO, we are a global leader in HR services, delivering innovative, award-winning solutions that simplify and enhance HR operations. Our cloud-based Human Resource Management System (HRMS) streamlines processes, enabling businesses to scale efficiently while staying agile in a fast-evolving world. Our comprehensive services—spanning Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment, and Flexible Employee Management—modernize HR functions, allowing businesses to focus on growth as we handle their HR complexities.

Why Join BIPO:

BIPO stands out with its dynamic, fast-paced culture that champions innovation, collaboration, and adaptability. As part of a global team spanning over 40 countries, you’ll work alongside passionate professionals shaping the future of HR. With headquarters in Singapore and R&D centers across APAC, we drive growth and innovation with a diverse, forward-thinking workforce.

Since 2004, BIPO has built a vast global network, delivering cutting-edge HR solutions in over 40 countries. Joining BIPO offers the opportunity to make a meaningful impact, collaborate with industry leaders, and grow your career while shaping the future of HR. The possibilities are limitless—be part of our success story!

What you'll be doing

• Payroll Product system analysis and solution provider
• To be independent and an expert in HRMS Payroll related product
• Technically analyze existing payroll system, functional requirement and provide system solution or areas of impact will there be any enhancement/customization/system issues bring up by the team
• Read the system source codes and advise on the behavior or feasibility of the requirements
• Review the technical specification document and provide a detail or sufficient content to the Development Team
• Discuss and Work with Research and Development (R&D) team for any required discussion pertaining to the system and solution design
• Strictly follow the process and ensure proper documentation (functional/technical specification) is in place
• Ensure effective communication to the respective team(s) involved
• Take overall responsibility and actively follow up the tasks assigned to ensure the deadline is met

What we're looking for

• Bachelor’s degree holder in Computing and/or Information System
• Hands-on experience in HRMS/HCM modules and technical analysis / system design experience
• Proficiency in the English language and an additional Asian language is advantageous to effectively communicate with a diverse group of stakeholders.
• Able to work in a fast-paced environment

JJH Group

New Hotel / Service Apt Opening

Urgent Wanted ??????

2 Admin cum account

1 Hotel Front Desk

1 Hotel Housekeeping

1 Hotel caretaker ( Room Provide)

1 HandyMan

1 F&B Attendant

1 warehouse assist

Interested WhatsApp your resume to 90211474

The Job

Handling day-to-day incoming funds, ensuring accurate financial tracking, and assisting with

administrative work.

Responsibilities

• Maintain and update Customer Relationship Management (CRM) system to ensure accurate donor data.

• Prepare official receipts for donors in a timely manner.

• Process, verify, and post receipts for income, ensuring accuracy and completeness.

• Ensure timely bank deposits of received funds.

• Research and resolve any discrepancies related to accounts promptly.

• Maintain accurate records of payments, account statuses, and other financial information.

• Process and submit donation data to the Inland Revenue Authority of Singapore (IRAS) as required.

• Monitor and manage outstanding pledge donations, ensuring timely collection of payments.

• Prepare monthly donation and reconciliation reports to track financial activities.

• Maintain and track the receipt book register for accurate record-keeping.

• Perform general administrative tasks to support office operations, senior centers, and clinics.

• Assist with the preparation and processing of payments.

• Assist with fundraising events and society activities as directed by the Executive Committee or Executive Directors.

• Undertake other tasks and responsibilities as assigned by the Finance and Administrative

Manager.

Requierement

• Minimum of a Diploma or equivalent in Accounting, Finance, or related field.

• Proficiency in accounting software (e.g., Xero)

• Strong knowledge of Microsoft Excel, Word, and PowerPoint

• Strong understanding of accounting principles

• High level of accuracy in handling financial data and resolving discrepancies.

• Strong written and verbal communication skills in both Chinese and English

The Job

The Operations Executive plays an important role in ensuring the smooth and efficient operation of

multiple sites within our organisation. Reporting directly to the Operations Manager, this position

involves overseeing daily operations, coordinating with colleagues at various sites, and

implementing strategies to enhance operational efficiency. The ideal candidate will be detail-

oriented, proactive, and capable of managing multiple tasks simultaneously.

Responsibilities

• Support the Operations Manager to maintain IT systems and implement digitalisation efforts across the organisation.
• Review operating processes and Develop strategies with the Operations Manager to enhance day-to-day operations of various services.
• Ensure reliability of all facilities’ mechanical, electrical, plumbing and fire safety systems, either through carrying out simple repairs or coordinating with service providers to carry the necessary works.
• Complete administrative tasks relevant to quotations, service agreements & contracts, purchase orders of inventory and supplies.
• Support any other ad-hoc duties as and when required.

Requirements

• A qualification in information operations management/information technology/business administration.
• At least 2 years of relevant working experience in similar role/multi-site setting.
• Good communication and interpersonal skills.
• Possess a keen eye for details and strong drive to see things through.
• Be able to work on weekday evenings/weekends when necessary/required.

- Prepare for quotation using the system and required to register new items and mapping with code book in system.

- Contact customer for quotation follow up and receiving feedback about the submitted quotation.

- Required to contact the local and overseas (most likely Korea) vendors to get quotation for new items.

- Required to learn & study Marine Diesel Engines as an Engine Builder (STX Engine).

- Outstanding Invoice chasing.

Essential duties and responsibilities : -

- Good MS Office skills

- Good communication skills

- Entry level candidates are welcome/experienced person whose major in Mechanical engineering or who is interested with marine engine machinery.

Job Description & Requirements

We are committed to providing safe and efficient transportation services across the nation. As a trusted name in the industry, we are looking for safe, professional drivers who are passionate about what they do. If you want to take your driving career to new heights and fuel your success as a Class 4 Heavy Vehicle Driver, this opportunity is for you!

Job Vacancies:

Prime Mover Driver

Lorry Crane Driver (Additional License: WSQ Operate Lorry Crane License)

• 6 days’ work week
• Work location: Island-wide Singapore
• Competitive salary package
• On-the-job training provided
• Join a team of professional drivers committed to excellence
• Supportive and collaborative work environment

Your responsibilities will include but not limited to:

• Delivery of construction loads/materials to clients' sites, yards, and plants
• Report any defects, accidents, or violations to the supervisor
• Maintain cleanliness and upkeep of the vehicle

To succeed in this role, you should already possess:

Valid Singapore LTA-Issued Class 4 driving license

Preferably one (1) year of relevant driving experience

Ability to adapt to the construction working environment

Adherence to safety rules and regulations

Good navigation skills to use maps and/or GPS for route planning

Excellent time management skills to meet delivery schedules

Strong listening and communication skills

Take the next step in your career by clicking the "Apply" button.

Note: ONLY shortlisted candidates will be contacted for further selection processes.

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Biology TeacherPart time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Biology Teacher: We are looking for a dynamic and experienced Biology education professional who can deliver Biology knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Overview

Reporting to the Nurse Manager, Community Outreach Services, you are required to support the frail and home-bound PNC (Person Needing Care) with home personal care services / HPC Plus services.

Responsibilities:

• Conduct and perform clients’ assessment within 14 working days upon receipt of referral by using various tools provided by AIC including but not limited to the following: Modified Barthel Index (“MBI”) for rehabilitation status and Resident Assessment Form (“RAF”) to determine the patient’s current level of clinical care requirements.
• Review clients’ assessment on functionality and clients and/or caregivers’ satisfaction survey every 6-month period using various tools provided by AIC.
• Ensure cash collected from clients / receipts and account tallies.
• Ensure proper documentation processes are in place for audit purposes and good governance; Timely submission of reports to the governing authorities.
• Report and review feedback provided by care staff on clients’ progress especially Incident Report.
• Provide orientation, coaching and training to reporting staff on periodic basis.

Requirements:

• Registered Nurse, Certified by Singapore Nursing Board
• Degree / Diploma in Nursing
• Minimum 3 years of working experience in Geriatric Care/Hospital setting
• Passionate in working with elderly, willingness to learn
• Open attitude to work in eldercare
• Good understanding of working with older persons
• Passion and willingness to led a team
• Ability to speak one other local language is preferred (To communicate with non-English speaking seniors)

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.