Total 6,830 Full-time service centre manager job vacancies in Singapore

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

We are looking for a Service Centre Associate to join our team!

As a Service Centre Associate, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

Centre Operations Management
- Oversee day-to-day operations of the training centre, ensuring a conducive and professional learning environment.

- Manage training schedules, room allocations, and equipment readiness.
- Handle administrative tasks, including enrolment, attendance tracking, and record-keeping.

Compliance and Quality Assurance
- Ensure full compliance with SkillsFuture Singapore (SSG) requirements and regulations.
- Maintain proper documentation and records for audits and accreditation purposes.
- Conduct regular reviews to uphold the quality of course delivery and customer satisfaction.

Team Leadership
- Supervise and motivate trainers, administrative staff, and other team members.
- Conduct performance evaluations, provide feedback, and facilitate professional development.
- Ensure staff adherence to company policies and SSG guidelines.

Course Management and Development
- Work with trainers and curriculum developers to design and improve courses aligned with SSG objectives.
- Monitor course performance and implement strategies for improvement based on participant feedback and market needs.

Customer Relations and Engagement
- Serve as the primary point of contact for trainees, employers, and other stakeholders.
- Address inquiries, concerns, and feedback in a professional and timely manner.
- Promote training programs and ensure high participant satisfaction.

Business Development and Reporting
- Collaborate with management to identify growth opportunities, including new courses or partnerships.
- Monitor and analyze performance metrics, including enrollment rates, feedback scores, and financial results.
- Prepare regular reports for senior management and relevant authorities.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

About Us

Care Community Services Society (CCSS) is a social service agency dedicated to enhancing the lives of individuals and families in need. Through diverse programs and initiatives, we strive to foster community resilience, improve quality of life, and promote inclusivity. Our Active Ageing Centres provide a welcoming environment for seniors, offering a variety of activities and support services to promote healthy, active lifestyles.

Roles & Responsibilities

As a Centre Manager, you will oversee the day-to-day operations of our Active Ageing Centres, ensuring the delivery of quality programs and services for seniors. Your key responsibilities include:

Operational Management:

• Ensure smooth daily operations of the centre.
• Develop and implement programs that promote active ageing, physical wellness, and social engagement.
• Monitor and evaluate the effectiveness of programs and services.

Leadership & Team Management:

• Lead and manage a team of staff and volunteers.
• Provide mentorship and training to team members.
• Foster a collaborative and inclusive team culture.

Stakeholder Engagement:

• Build and maintain relationships with seniors, their families, community partners, and stakeholders.
• Coordinate with external agencies and organizations for joint initiatives.

Administrative & Financial Oversight:

• Manage budgets, monitor expenditures, and ensure financial accountability.
• Oversee reporting and compliance with regulatory standards and organizational policies.

Community Outreach:

• Identify and address the needs of seniors in the community.
• Promote the centre’s activities to enhance participation and awareness.

Requirements

The ideal candidate will possess the following:

• Relevant education in gerontology or related field study
• Relevant experience in geriatric services
• Relevant work experience of at least 3 years
• Strong interpersonal and communication skills.
• Proven ability to lead teams and manage programs.
• Passion for working with seniors and addressing their needs.
• Knowledge of active ageing principles and practices.
• Proficiency in budgeting and financial management.
• Familiarity with relevant government policies and frameworks is an advantage.

Benefits

• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the lives of seniors and the community.
• Annual leave, medical benefits, and other organizational perks.

Join us in making a difference in the lives of our seniors!

To apply, please send your resume and a cover letter to [email protected].

Only shortlisted candidates will be notified.

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Data center Hvac Service Manager

Job scope
• Lead field service engineer team in data center hvac servicing and maintenance work
• Develop and implement maintenance schedules Hvac.
• Conduct regular site inspections to ensure maintenance quality and safety standards are met.
• Prepare detailed work method statement (wms) for maintenance Project and all mission critical work environment work documentation
• Ensure service team adhere to industry standards and safety regulations.


Requirement

-Diploma in Mechanical Engineering
- 5 years of experience in hvac maintenance, with at least 3 years in a senior engineer or management role.
- Proficient in hands-on experience with chiller, cooling towers, pumps equipment’s, AHUS,MAUs, FCUs,DX
-Strong technical skill and documentation knowledge of data center hvac equipmentmaintainence and troubleshooting

-Proficient in creating clear and comprehensive work method statements, pre work documentation, risk assessment etc

-Bilingual

Added advantage

Data center hvac

pls apply via https://zurl.to/YRDp?source=CareerSite

or

this website

Roles & Responsibilities

• Manage day to day operations of the Training Centre assigned to you is well-managed and daily operations are carried out without any lapses;
• Ensure overall customer service of the reception counter is maintained at a satisfactory level, where visitors visit and leave the space delighted
• Manage staff under your supervision complete their daily operation duties to facilitate class administration processes
• To ensure that all documentation for class start is readily prepared and completed for Trainers to apply during the start of classes
• Ensure all transfer and withdrawal processes are completed accurately and timely as per required by the Company and/or Program Partners
• Ensure that all documents submitted meet the standard for invoicing
• Report in a timely fashion, any disruptions, challenges, and non-compliant behaviours that are affecting daily operations at the Training Centre.

Requirements

• Competency in interpersonal and communication skills
• Meticulous and able to multi-task
• Computer literacy with proficiency in MS Office applications

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

• Provide counselling, programme and case management services
• Conduct talks, workshops and training etc

Requirements:

• MUST possess minimum Degree in Social Work
• 3 to 5 years of experience in social work / counseling
• Preferably with specialist skills training in family violence, family and marital therapy
• Good communication & interpersonal skills

Work Location: Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Shift Role

Morning or Afternoon shift

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Job Description:

• To readily identify and assess risks inherent in moderately complex cases by integrating a range of information.
• To readily use professional tools and working templates to guide staff in case assessment and case planning.
• To participate in client/community assessments, group/community work processes and specialized intervention strategies.
• To support the Assistant Senior / Senior / Lead Professionals in the implementation of centre’s operational and practice protocols, processes and policies.
• Undertake any other duties assigned by the Head of Centre

Job Requirements:

• Degree in Counselling, Psychology, Social Work from an accredited institution

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

Role:

• Manage the daily operations of the language centre
• Manage teachers schedules and plan courses based on demand, availability and other constraints
• Manage the direct reporting staff in charge of handling inquiries (walk-in, phone, email...)
• Issue invoices, record payment of fees
• Follow-up students and ensure quality of service
• Handle escalated clients inquiries or claims
• Resolve issues as required
• Order from suppliers (books, office supplies...)
• Ensure that the centre is cleaned properly
• Working hours: Mon to Fri 10.30am to 7.30pm

Requirements:

• 1st experience in a management role in a tuition center/school
• Basic knowledge of book keeping
• Good presentation and customer-oriented
• Comfortable with clients face to face and over the phone
• Dynamic, self-driven, professional and reliable
• Proficient with Office, email and IT applications

The S.E.A. Distribution Centre (DC) Manager is responsible for all Finished Goods Distribution Centre and RMA Hub Operations in the S.E.A. Region. This includes driving operations excellence across a diverse DC network.

Key Requirements

• This role requires superior collaboration skills and will be a key measure of success
• Demonstrated experience in a leadership role i.e. managing warehouse operations.
• Extensive people management & organisation skills. Proven leadership and negotiating skills.
• Working experience in ERP platforms
• Experience in operations excellence roles such as lean management programs, process automation or six sigma environments.
• Ability to maintain and develop relationships across teams, such as Product Planning, Order Management and 3PL Logistics suppliers.
• Self-starter with a can work attitude and ability to work on their own initiative.
• Experience in Service Parts would be well regarded but not essential.
• Strong analytical and communication skills.

Description

- Responsibility for operational cost management by ensuring that per unit cost and cost reductions targets are met.

- Continuous Improvement initiatives are identified to drive scalability and flexibility.

- Work closely with our 3PL partner management team to build process/systems roadmap, and infrastructure investment that enhances customer experience.

- Drive process standardisation across sites to determine and implement the highest operating standards. Benchmarking DC practices within industry and across industries to refresh our solutions approach.

- Ensure quarterly, monthly and weekly performance reviews are in place for all sites supported by management and operational reporting.

- Hold thorough reviews in advance of every new product launch and other key events such as Quarter end and Black Friday to ensure sufficient receiving, storage, pick/pack capacity is in place.

- Hold regular readiness reviews for the yearly NPI and promotional peaks to ensure staffing, shift patterns, space, layout and equipment are sufficient. Develop contingency plans to support business in case of performance issues.

- Manage and develop talent with functional skill sets, redundancy and succession planning.

- Work cross functionally with the Supply Chain and 3PL to ensure compliance to contract and supply chain re-engineering initiatives.

- Integration with other business units in Logistics, particularly the Inbound and Outbound BU's, to ensure one comprehensive end to end supply chain solution.

Education & Experience
Bachelor Degree in Logistics or Supply Chain

Eye Level Centre Manager - Join a Growing Education Brand

About Eye Level

Eye Level is a globally recognised leader in personalized education, empowering children aged 4-14 to excel in Math and English. We believe in a student-centered approach, tailoring instruction to individual learning styles and paces. By mastering foundational concepts, our students develop strong problem-solving skills and a lifelong love of learning.

Eye Level Singapore is at the forefront of innovative education, blending online and offline learning to create a dynamic and engaging experience. We are committed to providing high-quality education services that equip students with the skills they need to succeed in the 21st century.

The Role

As a Centre Manager, you are the heart of our learning center, responsible for creating a positive and enriching environment for both students and staff.

Key Responsibilities:

Student Success:

Foster a supportive learning environment that encourages student growth and achievement.

Monitor student progress and provide personalised guidance and support.

Conduct parent-teacher consultations to discuss student progress and address any concerns.

Center Operations:

Manage daily center operations, including scheduling, enrollment, and financial transactions.

Oversee the work of instructors and center assistants, ensuring high-quality instruction and a positive team environment.

Maintain a clean, organised, and welcoming learning environment.

Marketing & Community Engagement:

Develop and implement marketing strategies to increase center enrollment.

Build strong relationships with parents and the local community.

Curriculum & Compliance:

Ensure adherence to the Eye Level curriculum and teaching philosophy.

Stay updated on the latest educational trends and best practices.

Qualifications:

Degree/Diploma in Education or a related field preferred.

Excellent communication, interpersonal, and organisational skills.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.

Strong customer service and problem-solving skills.

Must be able to commit to weekends.

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

JOB SUMMARY

Responsible for soliciting and managing group and catering opportunities. Actively upsell each business opportunity to maximize revenue opportunity. Achieve personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

JOB DUTIES & RESPONSIBILITIES

1. Respond to incoming group and catering opportunities for the property and prompt follow up of quotations within 24 hours.
2. Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
3. Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
4. Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
5. Conduct daily telemarketing calls to solicit for leads and generate new enquiries for the hotel.
6. Understand the properties primary target customer and service expectations; serve the customer by understanding the customer’s business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
7. Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
8. Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
9. Stay current with latest trends and derive creative upsell initiatives.
10. Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
11. To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
12. Achieve individual assigned sales goal for achievement of total sales budget.
13. Abide by Marriott’s ethical business practices and adhere to hotel’s grooming standards, ownership, accountability and responsibility.
14. Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.

JOB REQUIREMENTS

• A minimum of Diploma in Hotel Management or related field.
• At least 2 years of hotel sales experience.
• Able to plan, organize and coordinate all aspects of groups & mice events.
• Strong negotiation skills to close deals and secure contracts.
• Effective communication with clients, team members and other departments.
• Able to track multiple tasks and responsibilities to ensure smooth coordination.
• Able to provide accuracy, complete and effective turnover to Event Management.
• Able to start work within short notice period.

Job Description:

• To handle cases with family and marital issues
• To complete all administrative tasks required for casework and counseling
• To manage critical incidents and risks when it occurred within cases
• To run group work and programme for couples undergoing through divorce
• To run group work and programme for children whom parents are undergoing through divorce
• To be involved in setting up structures and processes within the department when necessary
• To lead ad-hoc tasks and projects by the agency when required
• To be able to work with partners and stakeholders when required
• To provide field supervision for students on placement

Job Requirements:

• Degree in Social Work

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:
• Assume a secondary role in case management through providing support to case workers. To co-work with case workers in relation to clients and their family members through casework towards supporting the family’s needs.
• Support Admin Executive in performing administrative duties for the centre
• Provide logistics and administrative support of FSC programmes (e.g. group work, community work)
• Source and coordinate resources, brokering of services to meet the needs of clients

Requirements:
• Diploma in Social Work/in relevant discipline
• Minimum 2 to 3 years of work experience
• Good communication and interpersonal skills
• Proficient in Microsoft Applications (Word, Excel, PowerPoint)
• Strong organizational and planning skills.
• Good Team Player

Work Location: Taman Jurong

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Qualifications:

• Min Diploma level
• Possess high-quality customer service skills and a professional communication style
• Excellent written and communication skills.
• Innovative and creative in problem solving with good analytical skills

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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