Total 4 Senior Executive service engineer job vacancies in ITE-HQ (Headquarters)

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

Responsibilities
1. Contribute to the development and implementation research projects.
2. Extract, transform and load data from multiple-sources
3. Conduct data analysis to address queries from stakeholders.
4. Prepare and tailor research reports and publications for a range of stakeholders (e.g., academic experts, policy-makers, public).
5. Manage research team in training of research assistants and supervising the collection of longitudinal data
6. Undertake administrative tasks related to the research project.
7. Organise research-related networking and dissemination activities (e.g., seminars, workshops, communities of practice).

[What we are looking for]

Personal Competencies:
• Demonstrable experience in tailoring written communication to a diverse range of stakeholders

• Strong project management and organisational skills. These include:
- Work planning and time management,
- Multi-tasking and working under time pressure from multiple stakeholders,
- Communication skills,
Working both independently and as a member of a team.

Skills & Knowledge:
• Excellent in quantitative and/or qualitative research methods.

• Proficient in the use of analytic software (e.g., SPSS, R, Mplus, Stata, etc).

Experience:
For the senior research specialist position, at least three years of research experience is required.
• Experience in managing and/or leading research projects is a plus.

[What you will be working on]

As an Engineer/Executive Engineer of the Nuclear Science and Technology Department in the Regulation Division, the officer will be responsible for the following:

• Ensure that Singapore is able to fulfil its obligations under various international conventions and agreements on nuclear safety, security and safeguards
• Implement activities tasked by inter-ministry committee and its working groups
• Provide technical support and advice on nuclear safety, security and safeguards matters to relevant government agencies
• Monitor nuclear science and technology developments and provide technical assessment
• Monitor developments in international conventions and agreements and provide assessment

[What we are looking for]

The job might be for you if you possess the following:

• Good Honours Degree in Engineering
• Good communication and interpersonal skills
• Good analytical, writing and presentation skills
• Able to work in a team and independently with minimal supervision
• Able to work efficiently and meet tight deadlines
• Able to adapt to changes and has a positive work attitude
• Highly motivated, meticulous, committed and takes initiative
• Aptitude to understand concepts in radiation protection and nuclear science
• Able to travel overseas for official trips
• Able to commence overseas Masters’ degree programme in the year of recruitment, if required
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

• ​Manage medium to long-term electricity network development plans to support the growth of key industry sectors such as semiconductor and data centers. Officer will work closely with government agencies to understand their development plans and carry out reviews of Transmission Network Ten Year Development Plans to ensure the adequacy of electricity network infrastructure to meet demand projections without compromising network reliability.
• Manage grid interconnections of electricity imports. Officer will work closely with other EMA departments to review Transmission Network Development Plans required to facilitate the connection of electricity imports to transmission network as well as to review importers' interconnection proposals to ensure compliance to Transmission Code.
• Oversee the implementation of asset renewal policies enhancements to manage grid cost and network risk exposure. Officer will also review and assess network asset renewal plans to ensure the continued reliability of Singapore's electricity transmission and distribution network.