Total 1,993 Manager service engineer job vacancies in Singapore

Key Clients: Shipyards in Singapore and Asia

• Commercial development for The Company's product line, including defining and establishing commercial strategies through market research in both the domestic and international markets.
• Create and implement all strategic sales programs to support corporate goals and sales performance targets.
• Accountable for maximizing profit margins and fulfilling predetermined sales targets.
• Create monthly/annual sales and forecast budgets, as well as sales proposals for customers.
• Project management and department profit and loss responsibility Stay current on industry news and trends, goods, services, rivals, important information regarding legacy, existing, and developing technologies, and the most recent product-line advancements
• Proactively lead, own, and take responsibility in the customer / sales team context for discussions on technical solutions proposed by the company in a way that builds credibility with its clients.
• Planning of manpower and work schedules, mentoring and supervising technicians doing service jobs.
  Inspect and install engines, stern tubes, and deck machinery on a range of boats.
• Keep track of, manage, and order the stock inventory.
• Collaborate closely with sales teams to establish successful working relationships and to comprehend sales strategy and approach to accounts and possibilities.
• On a regular basis, provide accurate account information/reports to the Managing Director in accordance with the agreed-upon function reporting method.
• Organizational and sales team development through the exchange of expert skills and information via training and coaching as needed.
• Deliver sales presentations and technical discussions.
• Prepare sales forecasts, contract negotiations, and customer quotations.
• Manage and develop relationships with potential and current customers.
  Planned, coordinated, and participated in numerous exhibitions / tradeshows.
• Employee well-being, direction, discipline, and performance. Furthermore, that department strictly adheres to all legal and company laws and regulations.
• The health and safety of department employees, subcontractors, and other employees as they work on department jobs or are assigned to other departments.
• Ensuring that the department adheres properly to the ISO management system.
• To meet the EHS requirements of all stakeholders and interested parties.
• Any other tasks that management may assign.

Requirements:

• At least Degree/Diploma in Engineering
• At least 5 years working experience in Marine or Offshore / Oil & Gas Industry

Job Mandate

The Operations Head is primarily responsible for overseeing the daily operations of Customer Service, Marketing and overall Operations of branch. He/She assists the Chief Executive in the operation and control of the branch, ensures prompt and efficient delivery in compliance with the bank’s service standards and internal control.

Duties & Responsibilities

1. Performs start and end of day activities:

a. Ensures that manning of the counters is always adequate.

b. Monitors branch daily cash-in-vault within authorized limits.

c. Ensures accomplishment of fund generation target through in-house marketing activities.

2. Oversees the operation of the branch that includes marketing and service delivery.

3. Informs clients of new relevant regulatory circulars, new products, offerings, rates and cross-sells these including the other existing bank products and services.

4. Conducts account reviews to ensure continuous enhancement of quality of service.

5. Approves and verifies transactions (over-the-counter, trade & loans, treasury support, Customer Service Unit and International & Loans Unit) in accordance with defined policies and procedures and within authority limits.

6. Reviews, prepares, approves and submits branch reports on time.

7. Monitors and reports regularly on status of past due accounts.

8. Handles client concerns and sees to it that they are addressed immediately.

9. Ensures that the branch meets the service standards and client expectations as to accuracy, efficiency and turn-around time.

10. Ensures branch adherence to regulations of Singapore Monetary Authority, Bangko Sentral ng Pilipinas, Anti-Money

Laundering Council and other pertinent government agencies and ensures that bank policies, procedures and controls related to branch operations are strictly followed by designated branch officers or staff to attain an acceptable audit rating.

11. Attends to administrative-related matters such as the conduct of regular operations meetings, branch upkeep, implementation of duties and responsibilities of the operational personnel.

12. Handles manpower issues, initiates personnel movements, career planning and development of branch personnel under his unit.

13. Assists the Chief Executive in the review and discussion of internal and external audit findings, comments, recommendations and ensures audit rectifications are implemented and that replies to internal/external audit findings are submitted promptly.

14. Performs other duties assigned from time to time.

Job Responsibilities

· Manage company’s business performance and daily operational activities.

· Report on operational performance and KPIs.

· Design strategy and set goals for growth to achieve business and operational targets.

· Develop and lead plans for optimized productivity and process change.

· Assess and improve operations including its day-to-day operational management and business growth.

· Brainstorm opportunities for progression and expansion and prepare relevant proposals for business development.

· Set policies and procedures for the continuous improvement and business best practice.

· Maintain regulatory compliance and relations with relevant authorities and agencies.

· Any other tasks that may be assigned.

Job Requirements

· Preferably possess at least a diploma in Business management or equivalent.

· At least 8 years of experience in the F&B industry and 5 years of senior managerial experience is required for this role.

· Have a strong market awareness with the ability to identify opportunities and build reliable models for business growth.

· Proven track record in achieving growth targets.

· Full Profit and Loss responsibility.

· Able to think strategically and creatively.

· Possess strong leadership and communication skills.

· Good team player with strong analytical and people-management skills.

Job Mandate

The Operations Head is primarily responsible for overseeing the daily operations of Customer Service, Marketing and overall Operations of branch. He/She assists the Chief Executive in the operation and control of the branch, ensures prompt and efficient delivery in compliance with the bank’s service standards and internal control.

Duties & Responsibilities

1. Performs start and end of day activities:

a. Ensures that manning of the counters is always adequate.

b. Monitors branch daily cash-in-vault within authorized limits.

c. Ensures accomplishment of fund generation target through in-house marketing activities.

2. Oversees the operation of the branch that includes marketing and service delivery.

3. Informs clients of new relevant regulatory circulars, new products, offerings, rates and cross-sells these including the other existing bank products and services.

4. Conducts account reviews to ensure continuous enhancement of quality of service.

5. Approves and verifies transactions (over-the-counter, trade & loans, treasury support, Customer Service Unit and International & Loans Unit) in accordance with defined policies and procedures and within authority limits.

6. Reviews, prepares, approves and submits branch reports on time.

7. Monitors and reports regularly on status of past due accounts.

8. Handles client concerns and sees to it that they are addressed immediately.

9. Ensures that the branch meets the service standards and client expectations as to accuracy, efficiency and turn-around time.

10. Ensures branch adherence to regulations of Singapore Monetary Authority, Bangko Sentral ng Pilipinas, Anti-Money

Laundering Council and other pertinent government agencies and ensures that bank policies, procedures and controls related to branch operations are strictly followed by designated branch officers or staff to attain an acceptable audit rating.

11. Attends to administrative-related matters such as the conduct of regular operations meetings, branch upkeep, implementation of duties and responsibilities of the operational personnel.

12. Handles manpower issues, initiates personnel movements, career planning and development of branch personnel under his unit.

13. Assists the Chief Executive in the review and discussion of internal and external audit findings, comments, recommendations and ensures audit rectifications are implemented and that replies to internal/external audit findings are submitted promptly.

14. Performs other duties assigned from time to time.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Roles and responsibility:

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of client and other manufactures Process and Industrial refrigeration equipment.
• Carry out comprehensive plant inspection for marine and commercial refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
• Carry our service work to the highest possible standard in line with client policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense.
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
• Supervise subcontractors working on behalf of client
• As Sr. Engineer ensure that experience is passed on to the rest of the FLSP team through mentoring and training.
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to client staff.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

Requirements:

• Marine & commercial Refrigeration products and systems knowledge.
• Screw, Centrifugal and reciprocating compressor knowledge.
• PLC and microprocessor controls knowledge.
• Refrigerant
• Health & Safety
• Preferred Educational Level: Diploma / NTC 2/3 in Refrigeration and/or relevant industry experience.
• 5 years and above experience in HVAC industry.
• Experience in servicing air-conditional equipment is preferred.
• Self-motivation in improving the knowledge related to the jobs.
• Able to write technical / service report.
• Willing to work long hours.

Warehouse Automation Engineer, Manager

About the company:
Is a reputable player in the logistics industry in the FMCG sector.

Other Information:

• Work location: Pioneer
• Salary Range: Up to $9500/month

Job summary:

Key member, your role involves managing the entire supply chain to enhance efficiency and cost-effectiveness. You will lead efforts to implement automated systems for improved warehouse operations and drive continuous improvement initiatives.

Responsibilities:

• Analyze and enhance supply chain processes and systems to foster collaboration, communication, and continuous improvement for overall optimization.
• Design, implement, and improve operational processes by integrating automation technology.
• Provide practical recommendations for business requirements, addressing high-level pain points and issues.
• Collaborate with key stakeholders and operators on automation projects, ensuring successful implementation by understanding requirements and vendor capabilities.
• Review automation project progress and vendor performance to ensure effective strategy implementation.
• Drive innovation from ideation to realization, including defining automation/technology roadmaps, project budgeting, and implementation plans.
• Offer industry insights on automation trends, challenges, and market opportunities, showcasing how the company's products/services add value to customers.
• Coach and lead direct reports in supporting and developing automation solutions/projects, providing feedback for skill and knowledge enhancement.

Requirements:

• Minimum 8 years of hands-on experience in warehousing solutions, automation design, or supply chain operations in e-commerce and/or consulting environments.
• Bachelor's Degree in Business, Operations Management, Industrial Engineering, or a related field.
• Strong understanding of end-to-end (E2E) supply chain processes.
• Experience in product management, integrating technical solutions for sustainable operations.
• Ability to manage multiple projects simultaneously within tight timelines.
• Prior experience with modeling/simulation tools is a plus.
• Direct experience in people management.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

Responsibilities:

• Responsible for growing service sales within their assigned arket.
• In charge of and in charge of the local Technology Service group, and following Sales and Service activities.
• Organize and oversee the tasks and resources of the local service team.
• Distribution
• Work closely with the sales team in your market area and other regional and international.
• Business units and business lines for services.
• Take part in the creation and execution of the service strategy suitable long-term tactics.
• Provide a service activity report to the line manager and display it at the worldwide meetings of the service teams.
• Able to recognize and seize commecial opportunities: Sales
• Regarding prospects pertaining to services, such as service contracts and spare parts field service agreements, digital service agreements, and organize gatherings with possible clients, etc.
• Establish enduring connections and comprehend the particular requirements of the activities of the clients to effectively maximize.

Requirements:

• Bachelor's degree in Engineering, Business Development, or after-sales service, or equivalent experience.
• Strong customers-focused attitudes and orientations.
• Minimum of five years' experience managing global supply chains administration of the service industry.
• History of success in mechanical engineering, particulary with plywood or would be advantageous to have different wood processing industries.
• Proficient in written and verbal communication.
• Skilled at using Auto-CAD, D 365 (ERP), Microsoft Office.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1.Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Responsible for the profitability and performance of a food service outlet. Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations. The Manager is also expected to guide employees to find new ways to generate revenue and enhance the customer experience. Other responsibilities include recruiting, training and motivating staff, as well as maintaining high standards of quality, hygiene, health and safety in the dining area.

Job Responsibilities:

• Administer purchasing and receiving procedures
• Analyse service quality and customer satisfaction
• Conduct staff performance assessment process
• Contribute to innovation process within own scope of work in the business unit
• Facilitate compliance with legislative and regulatory requirements
• Foster service innovation
• Implement loss/risk prevention
• Lead team to implement change
• Manage and implement business continuity plans
• Manage compliance with food and beverage hygiene policies and procedures
• Manage cost and quality controls
• Manage crisis situations
• Manage food and beverage operations
• Manage guest service
• Manage site/outlet and equipment maintenance
• Manage the customer experience
• Manage training
• Monitor income and expenses
• Optimise workforce for service excellence

Job Description

• Report to the managers
• Ensure the smooth running operation of the restaurant
• Greeting, seating, and escorting guests to their tables
• Building and maintaining relationships with guests
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before the shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Staying attentive to the needs of the guests in the dining area
• Serving food & beverages to guests
• Maintain cleanliness and tidiness in work areas
• Process customer orders via Point-of-Sale (POS) system
• Assist shift manager in planning and organizing special events
• Escalate customers' feedback to the manager on duty
• Follow proper hygiene practices in accordance with food & beverage safety and hygiene standards
• Supervise and assist in assigned workstation activities and oversee the operation of the outlet in the absence of management
• Motivate team members and maintain a high level of team cohesiveness
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc
• Any other duties assigned

Requirements

• At least 1-2 years of relevant experience in the F&B or Retail industry
• Candidates with F&B-related experience will be an advantage
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Programme Manager

Location: Telok Blangah

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 6pm ; Sat: 9am to 1pm
Salary: $4700 - $5500 (AWS + Performance bonus available)

Job Responsibilities:

• Manage a team of staff to ensure the smooth running of the programme’s daily operations and maintenance of our community service centre.
• Provide guidance and motivation to staff to achieve the programme objectives, develop workplans for the team in alignment with agency goals.
• Conduct internal and external environmental assessments to identify areas for development and improvement so as to better meet the needs of the clients.
• Oversee the curation and development of programmes based on needs of clients.
• Provide coaching and guidance for casework management, needs assessment and intervention plans.
• Perform casework management for complex issues and conduct home visits with the team, as needed.
• Ensure service standards are maintained through programme supervision, strong operational framework and monitoring of programme outcomes.
• Spearhead and sustain community outreach efforts through regular engagement and collaboration with external stakeholders (including volunteers, corporate partners, donors, FSCs, grassroots community).
• Oversee budgeting, financial planning of the programme including but not limited to funding applications and co-supporting fund-raising events.
• Work closely with all the corporate function teams to ensure smooth organisational processes.
• Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the agency’s values, vision and mission within the team.

Job Requirements:

• Bachelor’s degree in social work, with a minimum of seven years of postgraduate professional experience in social work.
• Social work accreditation with SASW. Candidates with counselling experience and professional accreditation in this field may also apply.
• Possess at least 3 years of people management experience, with strong stakeholder management and people skills.
• Knowledge of relevant laws, regulations, and ethical standards governing social work practice.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job description

The incumbent will be responsible for the following:

• Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.
• Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.
• Drive improvements in budgeting and forecasting process for cost control.
• Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.
• Proactively identify and mitigate operational and financial risks.
• Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.
• Manage the statutory and reporting requirements under Charities Accounting Standards.
• Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.
• Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.
• Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.
• Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

• A qualified CA or CPA with between 7 to 10 years of experience in the field of Finance.
• University degree in Accounting and/or Business Management.
• Demonstrated track record in leading a finance function.
• Experience in working in a medium to large charity will be a plus.
• Excellent engagement and communication skills.
• Proven ability to inspire and manage teams, both directly and through a matrix management structure.
• Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.
• Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.
• Experience in enhancement of existing finance systems in an order to automate work processes.

Note: Only Shortlisted Candidates Will Be Notified.

We are looking for Assistant Manager, IT Service Desk to join one of the tertiary institution.

Job Description

• Location: West
• Working Hours: Office Hours
• Work Type: Permanent
• Salary: Up to $5k + Bonuses

JOB SCOPES:

• Overseeing the daily operations of the Shared Services IT Service Desk managing a team of IT Service Desk Agents to deliver services desk services that meet Service Level Agreements (SLA).
• Lead, mentor, and manage the IT Service Desk team to ensure exceptional performance.
• Work closely with the various Level 2 Support Teams to perform issue resolution and adhere closely to the SLA and policies.
• Collaborate with other teams identifying areas for improvement and strategies to enhance customer experience.
• Handle customer’s complaint ensuring prompt and effective resolution.

JOB REQUIREMENTS:

• Singaporean (s) only.
• Must possess Bachelor’s Degree in IT-related disciplines with 3-5 years of relevant customer service / contact centre experience.

Interested candidates may Apply Now, or submit your updated resume via email to [email protected] (indicating Job ID 43618 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lua Zhi Chin (Jeanette) | R1873831

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

Job Description

• Develop and grow business relationships with new and existing clients

• Set target and grow local, regional sales

• Develop and target new projects

• High basic salary + High sales commission

• Excellent Career Advancement

• AWS, Bonus, Travel

Requirements

• 1-2 year working experience in any of the following high industry: Lighting, AV, CCTV, Building Automation

• Good rapport with Contractors, Distributors, Consultants

• Strong Customer service focused

• Self-motivated, goals driven and able to work independently

• Basic Electrical and Sensors knowledge

Responsibilities

You will be part of a team that administers the building regulations and develops new strategies that will shape a future-ready and inclusive built environment for Singapore. You will be involved in:

• Reviewing submissions on building plans including designs related to safety, environmental sustainability and barrier-free accessibility

• Developing strategies, policies and processes in relation to Building Control and the advancement of Universal Design (UD) in the built environment

• Promoting Accessibility Fund and conducting accessibility audits of buildings

• Working closely with internal and external stakeholders in the review/development of accessibility standards and the promotion of UD through outreach activities

Requirements:

• A degree in Engineering, or Building-related discipline

• At least 3 years of relevant building design and project management experience

• Good command of spoken and written English

• Strong analytical, communication and interpersonal skills

• Able to work independently and as a team player, and perform under pressure

• Knowledge and experience in Building Information Modelling (BIM) an advantage

Successful candidates will be offered contract employment. Interested applicants, please apply online.

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

The Role Responsibilities

The TB Client Service Manager is responsible for proactive, effective engagement of Clients including internal stakeholders to uphold the roles and responsibilities and be accountable to deliver the highest quality client service standards.

Strategy

· Establish understanding of the CCIB and TB business strategy and leadership expectations, ensure client servicing standards are met or exceeded Uphold best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements for clients within his or her remit.

Business

· Act as the point of escalation for critical client issues, mitigating unnecessary TB Sales/RM involvement wherever possible.

· Exercise appropriate judgement on escalation items and engage the relevant internal stakeholders resolve locally or escalate centrally for thematic, organisational issues beyond the scope of country resolution.

· Ensure thematic country client issues are appropriately captured and are raised to the relevant client experience forums or escalated to the regional Client Service Forum for effective resolution.

· Appetite for stretched assignments such as relevant ad hoc projects and strategic initiatives working together with the regional teams to extend expertise and collaboration to achieve successful outcomes for clients.

Risk Management

· Ensure that portfolio hygiene, Risk Management and Group Values and Code of Conduct standards are being adhered to.

· Identify, escalate, mitigate, and resolve any risk, conduct and compliance issues within the remit of the TB Client Service Manager Head responsibilities

· Be aware of / fully compliant with the TB operational risk and governance framework

· Uphold good conduct – ensure full compliance with regulations, policies, and procedures. Prevent data leakages, regulatory breaches caused by lack of knowledge and knowledge

Governance

· Ensure integrity and governance in data management responsibilities

· Completion of all mandatory risk and compliance training including e-learning

Key stakeholders

Internal:

· TB Sales

· TB COO

· TB Product

· GAM / FAM / RAM/ARMs

· Product Partners

· Key functional partners i.e. IMO, Credit, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing

· Function Support teams (Risk, Compliance, Legal)

· Region / Country Leadership team

External

· Clients

Our Ideal Candidate

· Bachelor’s degree in Banking or Finance preferred.

· 5+ years’ of relevant product/financial experience in banking or other relevant environment

· Strong foundation in Cash management products knowledge such as (FX, Payments, Liquidity mgmt., fiduciary services)

· In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space.

· Risk & AML certified as stipulated by Bank policy for Client Manager Head role

· Ability to plan proactive service initiatives such as Client Service Plan in a coordinated fashion with RMs and Global Account Managers.

· Strong ability to multitask and apply focus on high value client relationships by providing value added services to top tier clients such as service calls, client visits, issue tracking.

· Escalation point of contact for TB clients such as Regional/ Global Corporates for operational related issues.

· Prior experience in facilitation / coordinator role in Client Service environment is essential

· Creative problem solver who possesses good discretion for escalation and prioritization in driving issues to resolution with internal stake holders.

· Ability to apply questioning skills for in-depth analysis of issues to identify root causes and collaborating with different stakeholders to execute remediation plan and prevent recurrence.

· Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions

· Good written, presentation and verbal communication

Role Specific Technical Competencies

· Excel skills

· Analytical reasoning

· PowerPoint

· Proven success of working effective

· Multi-cultural awareness

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Description

• Report to Restaurant Manager
• Leading service operations
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs
• Work with the Area Manager to ensure that sales revenue and operating costs targets are met
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Job Responsibilities:

• Pre-sales support including a full range of company products, CCTV and network technical solutions, highlights proposals, etc
• Develop business opportunities with clients
• Promote solutions and deliver formal technical proposals/presentations to clients
• Responsible for product solution designing and ensuring the solution is competitive
• Identify clients' requirements and coordinate with the sales team to ensure that the clients' requirements are able to meet
• To understand the client's business and technical requirements
• To handle clients' inquiries and technical-related issues
• Conduct product training for clients

Job Requirements:

• Experienced in CCTV products
• At least 1 year of work experience in CCTV domain or networking
• Capability to communicate with and influence customers including technical alignment, communication, clarification, and negotiation with customers
• Fluent in English and Mandarin to liaise with Chinese-speaking business associates
• Experienced in handling and troubleshooting technical issues.
• Possess CCNA/CCNP and other networking certificates would be an added advantage
• Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Shipping Coordinator, Customer Service & Billing (Team Leader)

- Managing and checking on daily order send via email or EDI by the customer.

- Manage and creating the order and generating the pick slip from WMS or perform system transaction in customer’s system. SAP, Oracle etc.

- Ensure all the orders are shipped on time and transaction are being done correctly to meet the KPI.

- Ensure all orders are handover to warehouse for pick and pack.

- Liaise with internal teams (e.g., warehouse and traffic teams) to ship the orders out on time.

- Liaise with external teams (e.g., Forwarders, couriers).

- Perform daily shipment booking with the forwarders and preparing the AWB in courier services’ system.

- Ensure the information printed on the AWBs are declared correctly. (Shipper, Ship to, Value, Bill to account, Inco term etc.)

- Ensure the permits are booked timely and correctly.

- Follow up on internal and external customer’s request promptly to ensure all the orders are shipping on time.

- Maintain a good relationship with the customer.

- Prepare the necessary reports (daily activity, receiving and shipping) to be submitted to customer as per requirement.

- Follow up on internal and external customer’s request promptly.

Customer Service Leadership:

- Handle customer inquiries, concerns, and escalations promptly and professionally.

- Implement and maintain customer service standards, policies, and procedures.

Billing Management:

- Supervise billing activities, including billing and GST reports.

- Ensure accurate and timely billing, resolving any discrepancies or issues.

- Collaborate with the finance team to reconcile billing records and financial transactions.

Team Leadership:

- Provide guidance, training, and mentorship to the shipping coordination team.

- Foster a positive and collaborative team culture, encouraging teamwork and open communication.

- Monitor team performance, set targets, and conduct regular performance reviews.

Process Improvement:

- Identify opportunities for process improvement within shipping, customer service, and billing functions.

- Implement streamlined processes to enhance efficiency and reduce errors.

- Stay updated on industry best practices and implement relevant improvements.

Cross-Functional Collaboration:

- Collaborate with other departments such as warehousing, procurement, and sales to optimize overall operations.

- Participate in cross-functional meetings and initiatives to enhance collaboration and communication.

Reporting and Analysis:

- Generate regular reports on shipping, customer service, and billing metrics.

- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.

- Present reports to senior management with actionable insights.

Compliance and Quality Assurance:

- Ensure compliance with shipping regulations, customer service standards, and billing accuracy.

- Implement quality assurance measures to maintain high service standards.

- Stay informed about changes in shipping laws, customer service trends, and billing regulations.

Problem Resolution:

- Handle escalated issues, resolve conflicts, and find solutions to challenges within the team or with customers.

- Implement preventive measures to address recurring problems and enhance overall service quality.

Training and Development:

- Conduct regular training sessions for the team to enhance their skills and knowledge.

- Support continuous learning and professional development opportunities for team members.

Performance Monitoring:

- Track and assess key performance indicators (KPIs) for shipping, customer service, and billing.

- Implement strategies to meet or exceed established performance targets.

REQUIREMENT:

- Candidate must possess a minimum Diploma and above.

- Required language(s): English – Read and written.

- At least 3 to 5 Years of working experience in the related field is required.

- Hardworking and independent.

- Team player and able to multi-task.

- With SAP experience.

- All times compliance to the safety and security protocol/SOP of Omni All In (Singapore) Pte. Ltd.

Optional:

- Operating of Material Handling Equipment (MHE) and ESD equipment if required (Internal or External training will be provided).

- Computer Literate – Proficiency in Microsoft Office e.g., Excel, etc.

- WMS, ORACLE (In-house Training provided)

looking for an EXECUTIVE MANAGER who will be in charge of overseeing work duty of all the Operations team members, with the overall objective of achieving top-rated performance.

Leading a team in day-to-day transportation operations duties, ranging from scheduling and route planning to driver and sub-contractor management.

Well-versed in all requisite functions of bus operations, including day-to-day scheduling and trip listings, as well as coordinating of all routes plied under Westpoint's netwok, management of all vehicular safety matters, customer service management (including reports and response management), and management of all company and third-party subcontractor drivers

Able to plan for workload distribution, headcount, and career progression for team members & Optimising company processes

Improving company's service and safety standards

Furthering customers relationship with the company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets

• Overseeing a range of functions to facilitate the delivery of ops services to the end-users.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Providing accurate and regular reports to the management on performance of the service delivery.
• Analysing client as well as internal processes, and creating strategies for service delivery optimization
• To build and manage a team of maintenance service engineers with competency to match the expectation of the customers.
• Plan and manage the maintenance team who will attend to response within the SLA.
• Be clear of contractual obligations, contracts validity and contracts renewal with client.
• Meet and exceed Financial KPI for the service team.

Skills and Qualifications:

• Service Management
• Salesforce Service Cloud
• Salesforce Marketing Cloud

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

JOB RESPOSIBILITIES

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor/End-user, remotely via emails and/or calls.
• Carry out field services at site in local and ASEAN countries. And ability to travel to ASEAN countries for visiting Distributors and customers (once per 1-2 months)
• Furnish service report and recommendation of spare parts, assisting Parts Team to locate correct spare parts from parts catalogue.
• Furnish warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated, cooperate and comply.
• Submitting trip/visit/monthly/other report to management.
• Providing leadership, guidance, and support to marketing, service and spare parts teams.
• Building close working environment with key distributor channel partners and major customers to align our supply, quality and service offering.
• Continously reviewing the operations and sales function to ensure the structure can support our customers and our business ongoing growth.
• Managing the Customer Support and Technical Service functions.
• Managing staff succession planning and continously building internal and external people capability.
• Plan, implement and monitor continuous improvement initiatives.
• Support and driving the Quality Management System and overseeing, directing all health and safety programmes and process.
• By Weekly operational reporting to regional head office
• Coordination with head quater by Japanes language

REQUIREMENT

• Diploma and/or certificate in Engineerint with relevant working experience in construction machinery industry.
• 10 years of relevant experience.
• Japanese language skill
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid class 3 Driving license.

Job Description

• Handle full set of accounts, ensuring compliance with current accounting practices.
• Oversee daily accounting and finance operations, including but not limited to:
• Purchasing and payables
• Cash receipts and receivables
• Intercompany balance and transaction reconciliation
• Bank reconciliation
• Maintenance of Fixed Asset Registry and other asset and liabilities schedules
• Perform group consolidation to streamline financial reporting.
• Monthly review of entities’ and group's receivables, ensuring conformity to IFRS 15 and IFRS 109.
• Monthly review of entities’ and group's leases, ensuring conformity to IFRS 116.
• Prepare, review, and analyze monthly management reports, variance analysis, and commentaries against budget, forecast, and prior periods.
• Ensure timely preparation of Financial Statements, management reporting, cash flow, budget, and audited financial statements by Entity and Group.
• Check and ensure all audit schedules, payment vouchers, invoices, and credit notes are in order.
• Liaise with auditors, tax agents, corporate secretary, and bankers for all financial accounting matters.
• Manage and coordinate with outsourced accountants including but not limited to Australia and Japan.
• Possess knowledge of trust structures in Australia and Japan, a significant plus.
• Handle any other adhoc requests by the Head of Finance.

Job Requirements:

• Minimum Degree in Accounting with at least 5 years of relevant working experience.
• Proficient in using finance systems and MS Excel.
• Strong leadership, communication, and interpersonal skills.
• Positive mindset and open to taking up new challenges.
• Project management skills.
• High analytical and problem-solving skills.
• Critical thinker with intellectual curiosity and strong professional judgment.
• Self-motivated individual with an initiative mindset.
• Able to work independently or as a team player.
• Applicants with CA, CPA, or ACCA qualifications are a plus.
• Applicants with international, real estate, or relevant audit background are preferable.