Total 65,552 Manager service operations manager job vacancies in Singapore

Responsibilities

• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Degree in food service management or related field

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

List of duties and responsibilities of a food and beverage manager:

1. Formulating financial, catering, and marketing policies and strategies.

2. Appointing the right people for the right job.

3. Preparing a budget for the department consulting departmental heads.

4. Planning menus for various outlets in consultation with chefs and restaurant managers.

5. Designing and implementing sales promotional activities to achieve the revenue target.

6. Analyzing competitors’ strategies and their market share.

7. Liaising with government agencies.

8. Keeping the staff updated on the latest trends in the food and beverage sectors.

9. Controlling all three elements of costs- food cost, labor cost, and overheads.

10. Scheduling a training program for all the staff of the food and beverage department.

11. Ensuring the predetermined quality of dishes and services offered to guests is maintained.

12. Maintaining a very good rapport with guests.

13. Attending meetings called for by the general manager.

14. Implementing hygiene and safety standards.

15. Monitoring the performance of the departments.

16. Investment decisions on equipment procurement, expansion of food and beverage outlets, and so on.

17. Select suppliers for kitchen commodities

We are looking for canidates who are interested in KTV Pub Operation Manager Role.

Job responsibility includes:

- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

- Interact with customers, take orders and serve food and drinks

- Assess customers’ needs and preferences and make recommendations

- Keep Track of bills and collection of bills

- Restock and replenish bar inventory and supplies

- Stay guest focused and nurture an excellent guest experience

- Knowledge of Mandarin/Dialects is essential to handle older regular customer base.

Supervise staff. Promote the business. Handle feedback from customers. Ensure that equipment are properly maintained. Hire suitable staff. Discipline staff. Create promotion and gigs to drive business. Improve ambience of lounge.

Can be able to work on weekend public holiday and night shift, chinese well speaking write and read will be priority consider, having own basic customer base or contact will be a plu, attitute must be positive, coordinating all public relation activities. developing marketing plan including strategy, goals, budget tactics and online media.

Responsibilities:

• Plan, organize, direct and run optimum day-to-day operations to exceed our customers' expectations
• Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards
• Be responsible for production output, product quality and on-time shipping
• Implement strategies in alignment with strategic initiatives and provide a clear sense of direction
• Receives requests for service, evaluate types of work or assistance needed, establish workforce priorities and dispatch appropriate personnel to achieve proper response
• Account for the scheduled work and maintain knowledge of the status and location of the personnel
• Ensure incoming product is receipted and managed appropriately
• Ensure materials are ready and available for production, when needed
• Develop or update project plans for information technology projects, including project objectives, technologies, systems and information specifications
• Identify, review or select vendors to meet project needs
• Manage the movement of goods into and out of production facilities
• Allocate resources effectively and fully utilize assets to produce optimal results
• Assist with daily execution of mechanics, purchasing, logistics and interface with related departments to provide the most efficient and effective daily execution possible while being mindful of cost.
• Assist with personnel and organizational issues
• Re-evaluate and implement processes to continuously improve practices
• Any other ad-hoc tasks assigned.

Requirements:

• Previous experience as an operations manager or similar role
• Hands-on experience implementing operational processes.
• Excellent project management skills
• Knowledge of operational principles and policies
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

• Ubi MRT Station (3 mins walk)
• Dynamic working environment
• Attractive salary package

Job Description

• Oversee sales team management
• Develop a competitve pricing strategy to attract customer
• Mentor, motivate and and guide sales team to excellence
• Set goals and conduct performance reviews for the sales team
• Supervise sales pipeline, leads allocation and sales conversion
• Prepare sales report on weekly and monthky activities & KPI (team)
• Maintain deep understanding of the automotive market and competition
• Assist sales team members to resolve purchasing related issues
• Achieve KPI
• Other duties assigned

Job Requirement

• Minimum Diploma with at least 3 years of experience in managing sales team in automotive trade
• Resourceful, outspoken with strong leadership and interpersonal skills
• Successful track record in achieving sales KPI
• Possess Class 3 driving license

We regret to inform that only shortlisted candidates will be notified.

Thank you for applying.

About The Role:

The Chinatown Revitalisation Project blends culture and technology by installing AR-enhanced Zodiac sculptures and historical flashbacks across Chinatown. The project aims to attract tourists and engage the public through interactive experiences, making Chinatown a globally recognized destination. As the Project Manager, you’ll oversee the installation, work with sponsors and contractors, and ensure everything is delivered on time and within budget. The role involves coordinating stakeholders, managing risks, and supporting marketing efforts to promote the project regionally and globally.

Key Responsibilities:

1. Oversee project execution, including timeline and budget management.
2. Coordinate with stakeholders, contractors, and sponsors to achieve project goals.
3. Manage the installation of AR-enhanced sculptures and historical flashbacks.
4. Ensure sponsorship integration and meet financial targets.
5. Identify and resolve project risks and issues.
6. Collaborate with the marketing team to drive public engagement.

Requirements:

• Diploma in project management, business, or a related field.
• Minimum of 2 years of project management experience, ideally in public installations or tech-enhanced projects.
• Strong communication and organizational skills.
• Experience working with stakeholders and managing budgets.

Application Process: Please send your resume and portfolio showcasing relevant projects.

• Ubi MRT Station (3 mins walk)
• Dynamic working environment
• Attractive salary package

Job Description

• Oversee sales team management
• Develop a competitve pricing strategy to attract customer
• Mentor, motivate and and guide sales team to excellence
• Set goals and conduct performance reviews for the sales team
• Supervise sales pipeline, leads allocation and sales conversion
• Prepare sales report on weekly and monthly activities & KPI (team)
• Maintain deep understanding of the automotive market and competition
• Assist sales team members to resolve purchasing related issues
• Achieve KPI
• Other duties assigned

Job Requirement

• GCE "N" Level with at least 3 years of experience in managing sales team in automotive trade
• Resourceful, outspoken with strong leadership and interpersonal skills
• Successful track record in achieving sales KPI
• Possess Class 3 driving license

We regret to inform that only shortlisted candidates will be notified.

Thank you for applying.

• ensure at all times that fire safety requirements contained in the Emergency Response Plan are complied with;
• supervise the maintenance of all fire safety works in the premises;
• ensure at all times that the occupant load of any part of any building does not exceed the capacity prescribed under the Fire Code;
• conduct daily checks within the premises and remove or cause to be removed any fire hazard that is found within the premises;
• prepare and execute the Emergency Response Plan for the premises and distribute the Emergency Response Plan to the occupants of the premises; (ii) conduct fire drills for the occupants of the premises at least twice in every calendar year or on such occasion as may be directed by the Commissioner;
• ensure that all occupants are familiar with the means of escape located within the premises;
• prepare fire safety guidebooks for the occupants of the premises; train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies;
• train the occupants in the premises in first aid, firefighting and evacuation in the event of fire or other related emergencies;
• co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of fire or other related emergencies;
• supervise the operation of the Fire Command Centre in the event of fire or other related emergencies;
• conduct at least 2 Table-Top Exercises within the premises each year and to evaluate, together with the Fire Safety Committee, the effectiveness of the Arson Prevention Plan and the Emergency Response Plan for those premises;
• prepare and implement the Arson Prevention Plan for the premises;
• notify the Commissioner immediately upon the occurrence of any fire incident in the premises;
• organise campaigns, training courses, competitions, contests and other activities which will develop and maintain the interest of the occupants within the premises in establishing a fire safe environment;
• carry out such other duties as the Commissioner may require.

Service Delivery Manager | Application Infra

• Location: Central
• Working Hours: Office hours (Hybrid)
• Remuneration Package: Up to $9,000 + AWS

We are seeking an Application Infrastructure Specialist with a knack for analyzing complex ICT challenges and proposing effective solutions, coupled with strong communication skills to seamlessly coordinate across teams. This role requires adept problem-solving abilities, adaptability to evolving technologies, and a meticulous attention to detail in managing project milestones and ensuring high-quality standards.

Responsibilities:

• Technical Project Oversight: Responsible for overseeing all technical aspects of ICT infrastructure projects from initiation through to implementation. Study business and application requirements, review existing organizational ICT infrastructure, and design and implement ICT architecture to meet current and future needs.
• Vendor and Contract Coordination: Manage designated vendors and ICT contracts to ensure contractual obligations are met, supporting successful project delivery. This includes overseeing vendor performance, adherence to timelines, budgets, and quality standards.
• Infrastructure Evaluation and Enhancement: Evaluate the effectiveness of current ICT infrastructure plans, programs, and initiatives. Identify areas for improvement and propose enhancements to meet evolving infrastructure requirements and technological advancements.
• Coordination and Reporting: Accountable for coordinating technical activities, providing status reports, and ensuring infrastructure and resources are delivered on time, within budget, and according to high-quality standards. Adjust project plans and resources as necessary to meet project team expectations.
• Milestone Tracking and Adjustment: Track key project milestones and proactively adjust technical plans and resources to ensure alignment with project goals and timelines. Maintain communication with stakeholders across the enterprise to manage scope, risks, and resources effectively.

Requirements:

• Degree or diploma in Computer Science or equivalent with a minimum of 5 years of relevant experience in ICT infrastructure operations.
• Proficient in Microsoft Windows and SQL Server clustering technologies. Experience with VMware virtualization suite, including vSAN, and capability to install, design, and support VMware infrastructure. Hands-on experience with enterprise backup solutions, responsible for strategy, performance tuning, and ensuring system RPO and RTO are met.
• Good to have proficiency in AWS and Azure cloud services, including IaaS, SaaS, and PaaS. Experience in deploying, managing, and optimizing cloud environments.
• Knowledge of system vulnerability management and CIS compliance standards. Ensure infrastructure meets security requirements and proactively manage vulnerabilities.
• Strong technical project oversight skills with experience managing ICT projects from initiation to completion. Ability to coordinate technical aspects effectively, ensuring alignment with project goals and technical requirements.

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

About Us ❤️

Partipost is building a platform that connects brands with genuine people to launch organic marketing campaigns. We believe in giving the crowd a voice, and that social media advocates have the power to call their followers into action. We are committed to building solutions with our users' needs as a priority.

Backed by iGlobe Partners, Quest Ventures, Pavilion Capital

We are looking for you!

PURPOSE

As the Manager of Sales Admin Operations Department, you will lead and oversee various functional teams responsible for optimizing all aspects of the company's operational processes, including procurement, sales administration/order fulfilment, lease management, and logistics operations.

Your primary objective will be to efficiently fulfil customer orders, manage end-of-lease (EOL) operations, and ensure operational effectiveness while meeting budgetary goals and ensuring customer satisfaction. Your leadership and strategic insights will be instrumental in driving operational excellence and contributing to the company's overall success and growth.

NATURE & SCOPE

Manage sales order fulfilment, procurement, and logistics operations for the company while efficiently fulfilling orders to achieve budget goals.

PRINCIPAL ACCOUNTABILITIES

Leadership and Team Management:

Lead, motivate, and manage a diverse team of operations professionals, including team leads, senior professionals, and specialists, fostering a collaborative and inclusive team culture focused on accountability, service excellence, and continuous improvement.

Sales Administration and Order Fulfilment Management:

Oversee sales administration support and the processing of sales orders from customer PO receipt to delivery and billing, ensuring accuracy, timeliness, and customer satisfaction.

Collaborate closely with sales teams to address any issues or concerns related to order fulfilment and delivery, actively managing customer feedback to optimize performance.

Procurement Operations Management:

Manage procurement processes, encompassing inventory part number creation, purchase order issuance, order tracking, and goods receipt entry. Maintain good supplier/ partner relationships to ensure timely delivery of goods and services.

Collaborate closely with suppliers/partners to coordinate shipment delivery and promptly escalate any supply shortages as needed to mitigate disruptions.

Conduct regular inventory checks to uphold accuracy and promptly identify discrepancies, implementing corrective actions to maintain optimal inventory levels and operational efficiency.

End-of-Lease (EOL) Management:

Provide leadership for the smooth management of EOL processes for all leased assets, overseeing activities such as tracking EOL assets collection progress, providing management with visibility of EOL assets status, and highlighting challenges/business impacts with resolution recommendations, resolving disputes, and driving process improvements.

Manage the process of selling used equipment to third-party buyers, ensuring timely buyout from the leasing company to prevent penalties. Fasten late and defect quoting processes to customers to minimize unrecoverable costs and improve profitability.

Logistics Operations:

Oversee logistics operations, including inventory management, warehouse operations, and delivery processes leveraging logistics service providers. Continuously optimize workflows to minimize costs and enhance delivery service levels.

Monitor logistics service provider performance closely, providing regular feedback to maintain the high service level standards.

Conduct a vendor evaluation process upon contract expiry, ensuring that the best forwarder/service provider is chosen based on criteria such as reliability, cost-effectiveness, and service quality.

Budgeting and Financial Management:

Develop and manage budgets for operations-related expenses and monitoring expenses to ensure adherence to budgetary constraints.

Audit and Compliance:

Ensure compliance with relevant regulations and company policies related to procurement, order processing, and logistics, supporting internal and external audits as needed.

REQUIREMENTS

- Bachelor’s degree in business administration, Supply Chain Management or a related field.

- Proven experience in operations management, preferably in a distribution and technology sector.

- Strong leadership skills with the ability to motivate and manage a diverse team.

- Excellent analytical and problem-solving abilities, proficiency in relevant software and systems for inventory management, procurement, and logistics.

- Effective communication and interpersonal skills, with the ability to thrive in a fast-paced environment and meet deadlines.

JOB SCOPE

Summary of Job Responsibilities

Job Responsibilities

• Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
• Conducts daily briefings and attend meetings
• Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts.
• Check VIP rooms prior to check in and in-house.
• Ensure that the requirements of VIP arrivals and in-house guests are managed well.
• Ensures turndown services are done in accordance to Marina Bay Sands standard.
• Handles all complaints and guest surveys pertaining to housekeeping service.
• Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other departments.
• Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
• Ensure that the turnaround of the “House Status” is timely
• Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
• Ensure a clean, safe and pleasing environment for all Guests and Team Members.
• Help manage operating costs, especially labour, productivity and operating supply consumption.
• Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures.
• Supervise, train, schedule, mentor, develop and evaluate Team Members.
• Ensure all tasks are performed on time and according to safety standards.
• Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies.
• Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
• Recommend the timely replacement of guest room and suite supplies and equipment.
• Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
• Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department.
• Help manage periodic cleaning programs.
• Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback.
• Ensures that team members are always fairly treated without favour or unfair expectations.
• Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
• Ensures high standard of personal presentation and grooming, acting as positive role model.
• Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.

Core Leadership Competencies

• Change Management – Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
• Decision Making – Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
• Managing the Work of others – Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
• Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
• People Development – Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
• Problem Solving – Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.
• Time and Task Management – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.
• Integrity – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.

JOB REQUIREMENTS

Education & Certification

• Minimum College Diploma or University Degree in Hotel Management.

Experience

• At least 3 years in a supervisory role in a five star hotel housekeeping or related environment.
• Ability to successfully operate large-scale, high pressure environment with sudden change in business levels
• Knowledge in multi-cultural service protocols and standard.
• Experience in hotel pre-opening/renovation at supervisory/managerial levels.

Competencies

• Fluent in English
• Strong leadership competencies.
• Good time management, organizational, communication and motivational skills.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ability to drive consistent excellence in repetitive process driven task.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

What you will do:
As Sales Operations Manager, you will help the sales organization run effectively and in support of business strategies and objectives.

How you will do it:

• Build up mindset of weekly order forecasting for the month and quarter, align high level with Vertical Business Unit (VBU) leaders.
• Driving projects pipelines Pulse-check status including actionable internal/external action plans.
• Provide leading indicators to drive secure order including pipeline sufficiency, new pipeline creation, YTD win rate, Say-Do Ratio vs Plan vs outlook.
• Clear understanding deal by deal on Risk and upsides drive action tracker on steps to close a risk/upside deal with deal needed articulated.
• Forward looking pipeline margin tracking versus target margin.
• Business acumen to review secured order with business leaders & drive for results.
• Standardize performance dashboard/reports as part of project performance and operating rhythm.
• Collaborate with cross-functional teams.
• Maintain a detailed understanding of existing sales processes and identify areas open to process improvement.
• Cost optimization lead with Global Product and VBU leaders

What we look for:

• Bachelor’s degree (or equivalent by experience)
• At least 5 years related experience in Sales Operations Role/Business Operations.
• Strong sales analytical skills that enable you to lead complex projects with different stakeholders.
• In-depth knowledge of end-to-end business and operational processes in multi-products. engineering/construction industry
• System minded and had extensive SAP knowledge of operational processes.
• Highly analytical and process-oriented
• Excellent communication & motivational skills
• Highly analytical and process-oriented
• Excellent communication & motivational skills
• Microsoft office
• A high degree of proactivity, creativity and latitude is expected.
• Willingness to take on new challenges.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Position Overview:

The Production Operations Manager is responsible for overseeing food production in a central kitchen, ensuring efficiency, quality control, and compliance with safety standards. This role involves leading and training kitchen staff, developing production plans, managing inventory levels, and collaborating with various departments to optimize operations. The manager plays a vital role in maintaining high standards of food quality and operational excellence.

Key Responsibilities

1. Supervise Food Processing Assistants:

• Lead and guide team members to ensure efficient kitchen operations.

2. Assist in Production:

• Collaborate with the central kitchen team to prepare pre-cooked food items for restaurants.

3. Ingredient Preparation:

• Measure and prepare ingredients for sauces and other dishes accurately.

4. Inventory Management:

• Monitor stock levels and alert the Production Operations Manager when supplies are low.

5. Cooking Techniques:

• Familiarize with various sauces and cooking methods for consistent food production.

6. Meat and Seafood Preparation:

• Defrost, cut poultry, and peel prawns in accordance with hygiene standards.

7. Supply Anticipation:

• Prepare ingredient quantities based on anticipated demand for the following day.

8. Maintain Cleanliness:

• Ensure the production area is clean and compliant with hygiene regulations.

9. Additional Duties:

• Perform other related tasks as assigned.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• Bachelor’s degree in Food Science, Culinary Arts, Business Management, or related fields.
• 5+ years of experience in food production, with a minimum of 2 years in a supervisory or management role.
• Proficiency in food production processes, central kitchen operations, and inventory management.
• Familiarity with food safety standards (e.g., HACCP) and hygiene regulations relevant to the industry.
• Ability to manage, train, and supervise production teams effectively.
• Skilled in planning, coordinating, and optimizing production workflows.
• Experience in monitoring stock levels, managing supplier relationships, and forecasting supply needs.
• Strong analytical skills for troubleshooting and optimizing processes.
• Strong organizational abilities, attention to detail, and time-management skills.
• Adaptability to a dynamic, fast-paced work environment.
• Effective communication skills to collaborate across departments.
• Certifications in food safety, quality assurance, or operations management (e.g., Six Sigma, Lean) (preferred but may not be mandatory).
• Focused on maintaining cleanliness, following recipes, and adhering to food safety standards.
• Flexibility to work shifts, including weekends, holidays, and evenings.
• Fluency in Mandarin and English preferred, as it facilitates communication with both local staff and Chinese clientele.
• Must be able to join within short notice

Responsibilities:

Operational Oversight:

Oversee all aspects of daily restaurant operations, including front-of-house and back-of-house activities.

Monitor and manage staffing levels, ensuring adequate coverage during peak hours.

Implement and enforce standard operating procedures to maintain efficiency and quality standards.

Address any operational issues promptly and effectively.

Customer Experience:

Ensure exceptional customer service standards are maintained at all times.

Monitor guest feedback and take appropriate action to address any concerns or complaints.

Train and mentor staff to deliver excellent customer service and uphold the restaurant's reputation.

Staff Management and Development:

Recruit, train, and supervise restaurant staff, including servers, chefs, and kitchen staff.

Conduct performance evaluations and provide feedback to employees.

Develop and implement training programs to enhance staff skills and knowledge.

Financial Management:

Monitor restaurant expenses and budget allocation to ensure profitability.

Prepare and analyze financial reports to track performance and identify areas for improvement.

Health and Safety Compliance:

Ensure compliance with health and safety regulations and food safety standards.

Conduct regular inspections to maintain cleanliness and sanitation standards.

Address any health and safety concerns promptly and take appropriate corrective action.

Qualifications:

Proven experience in restaurant management, with a minimum of 2 years in a similar role.

Strong leadership and management skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills.

Sound knowledge of restaurant operations, including food and beverage service, inventory management, and customer relations.

Familiarity with restaurant software and POS systems.

Ability to work under pressure and multitask in a fast-paced environment.

Bachelor's degree in hospitality management or a related field preferred.

DreamUs Group was created with a vision to bring serious happiness to children and families. We believe in the magical power of play to unleash creativity, build confidence and bring people together.

We take pride in offering high-quality, themed indoor activity centers designed to bring lasting memories among loved ones. Our indoor playgrounds are each unique in their own way suitable for the young and the young at heart.

As a leading provider of experience-based play facilities in Singapore, we provide unique interactive play experiences through:

- SuperPark in Suntec City Mall

- Pororo Park Singapore in Marina Square

- Tayo Station in Downtown East

Job Responsibilities

1. Financial Management:

• Oversee and manage the Profit & Loss (P&L) of Pororo Park Singapore, ensuring financial targets are met.

2. Operational Leadership:

• Develop and manage operations schedules to optimize cost efficiency while maintaining high service standards.
• Train and supervise the attractions crew to consistently meet established service levels.

3. Facility Management:

• Ensure Park facilities adhere to the highest safety, sanitization, and cleanliness standards.
• Conduct regular inspections and maintenance to uphold these standards.

4. Customer Experience Enhancement:

• Continuously review and improve the park's user experience through enhanced service standards, programs, and offerings.
• Handle customer service issues promptly and efficiently on-site, via phone, or through digital communication channels.

5. Program Execution:

• Plan and oversee the smooth execution of park programs, working closely with the attractions team to ensure successful delivery.

6. Financial Accountability:

• Manage daily cash sales and ensure accurate and timely reporting.
• Prepare detailed monthly reports and participate in regular business and operational meetings.

7. Safety & Compliance:

• Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
• Identify and address operational issues to improve overall park performance.
• Conduct regular First Aid training for the operations team.

8. Collaboration & Support:

• Collaborate with sales and marketing teams to promote park offerings.
• Support cross-functional initiatives to enhance park performance and customer satisfaction.

9. Staff Development:

• Mentor and develop team members through regular performance reviews, goal setting, and career development initiatives.
• Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.

10. Additional Duties:

• Perform any other duties as assigned to ensure the success and growth of Pororo Park.

Job Requirements

Experience:

• A minimum of 5 years’ experience in leading a team, preferably within the attractions or hospitality industry.
• Demonstrated experience in operations planning, deployment, and people management.

Specialized Skills:

• Experience managing mascots and stage performances is a strong advantage.
• Proficiency in handling multiple and complex projects simultaneously, with the ability to work collaboratively across different business units.

Interpersonal Skills:

• Strong communication and interpersonal skills, with the ability to engage and motivate a diverse team.
• Customer-oriented with a proven ability to resolve issues effectively and efficiently.

Personal Attributes:

• Dynamic, self-starter with the flexibility to adapt to a fast-paced environment.
• A proactive and solutions-driven mindset with the ability to manage unforeseen challenges.
• Willingness to work weekends, holidays, and irregular hours as required by the nature of the business.

To oversee and ensure that airport operations during the operational shift run smoothly and efficiently whilst complying with the established safety, security and quality standards.

To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

Key Responsibilities:

Safety First, Quality Always

• Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
• Achieve absolute operational integrity, with zero safety defects and security infringements
• Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
• Act as the Airline’s Operational Duty Holder (ODH) delegate of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

Operational Excellence

• Act as the escalation point for the Ground Handling Agent
• Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence, being on time and error free
• Help to implement innovative ideas and proactively strive to do things differently and better in all aspects of our business and operations
• Continuously drive improvement in operational performance, effectiveness and productivity
• Ensure and conduct regular Quality Control checks on station performance, including provision of service by suppliers
• Conduct thorough flight briefing to the team as required
• Undertake any other reasonable task as requested

Outstanding Product and Services

• Uphold and effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
• Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
• Ensure people and team (including suppliers) are up-to-date with the latest product knowledge Proactively support the use of new technologies in customer services
• Ensure the airport lounge is run with the highest level of service standards and is customer centric
• Confer recognition on and help to earn the loyalty and emotional attachment of our highest-value

Crisis Management Capability and Preparedness

• Support the internal team and suppliers to have the capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
• Help to facilitate exercises, reviews, and provide assistance in developing contingency plans and manual fall-back procedures so that they are up-to-date and meet the required standards
• Proactively prevent and manage flight disruptions and irregularities
• Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

People and Team

• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate
• Maintain active and ongoing dialogue in relation to employee goals and performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values
• Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise

Supplier Management

• Monitor and conduct regular (at least monthly) performance review meetings with suppliers
• Implement action plans in an efficient manner and keep track of progress with documented records

Cost Efficiency and Productivity

• Manage daily productivity and flexibility in resource deployment and be involved with rostering as required
• Drive down costs and seek new revenue opportunities
• Support and carry out station administration duties, including rostering as required
• As a local functional representative responding and co-ordinating on appointed matters

Represent Cathay interests in the Airport Community

• Develop external airport relationships in the best interests of the Company – authorities, suppliers and service providers, Oneworld partners, and other airlines
• Ensure competition compliance involvement in airport-related industry affairs
• Protect and advance the Company’s reputation

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Academic Qualifications

• A Diploma qualification in an Airport or service-related discipline is a minimum
• A Bachelor’s degree in an aligned field is desirable

Knowledge, Skills, Training and Experience

• Excellent command of written and spoken English is mandatory with the local language being an advantage
• Three years’ airport operational / customer handling experience
• At least one years’ recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome
• Superior independent working capabilities with strong decision-making skills
• Self-motivated and committed leader who enjoys teamwork
• Strong customer service mentality with superior interpersonal skills
• Full technical knowledge and capability (multi-skilled) to competently perform each airport job function
• Thorough understanding of company policies and international regulatory procedures and all required local regulatory matters
• Broad understanding of the mode of operation of the Company, Oneworld partner carriers and other airlines
• Understanding of relevant international regulatory safety, industry and operational requirements and trends
• Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations
• Adapts to and embraces constant change

About the Hiring Company

A renowned retail company with strong reputation and presence in the region is actively looking to recruit an experienced Retail Operations Manager to join their team in Singapore. In this role, the successful candidate will be responsible to oversee and manage the stores island-wide and drive the commercial strategies to support the company's growth.

Job Description

Reporting to the Country Manager, you will be responsible to:

• Develop, plan and drive strategies that align with business goals to promote growth
• Manage a team to ensure the implementation of the commercial strategies/campaigns/incentives are successfully rolled out across the retail stores
• Conduct market research and analysis to identify trends and opportunities, as well as track competitor activity to develop effective strategies to stay ahead of the competition
• Collaborate closely with other departments and leaders to understand the market and develop effective business development strategies.

Requirements

To be successful, you will have:

• Bachelor's or Master's degree in business administration, marketing, or a related field
• Minimum of 10 years of experience in the retail industry, preferably in apparel/fashion, with a track record of developing and executing successful commercial strategies
• Strong understanding of retail operations in Singapore is a must for this role
• Strong knowledge of relevant laws and regulations pertaining to commercial activities
• Excellent communication, negotiation, and interpersonal skills with an ability to motivate teams

What's on Offer?

You will be in an organisation that takes pride in their excellent vision for the future. The company has a good working culture and takes pride in providing a rewarding environment for their employees.

EA Registration Number: R23118567

EA License Number: 15S7709

• Well Established Company
• Basic $5000 - $6000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working day: Monday to Friday
• Working hours: 8.30am to 6pm

Job Responsibilities:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer
• To successfully completely New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ)
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes
• To update the status of on-going programs to the management
• To consistently pursue for new customers
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Diploma / Degree in Mechanical Engineering/Precision Engineering or relevant qualification with minimum 2-3 years relevant working experience
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Basic Salary + Fixed Allowances (UP$3600) + Incentive
• Variable Bonus + Meal Provided
• Working days & hours: 5.5 Days per week: 11am – 10pm / 12pm – 10pm (follow roster)
• Working Location: Jurong East
• Excellent Welfare & Benefits

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

(EAST REGION) - changi

The Business Development Manager is a key contributor to business activities relating to Sales within the stated geographical region. The role will primarily involve hunting, winning, and acquiring new business and customers for the organisation, lead the engagement and grow assigned customers, lead, and prepare customer quotations and proposals, increase the organization's revenue, volumes and gross profit, execute business development strategies and tactics, and assist management and leadership in the formulation of sales planning, tactics and strategies when required.

Primary Functions

• Hunt, win and acquire new business and customers for the organization (Note that this is a pure hunting role)

• Lead the engagement and grow assigned customers in country

• Maintain positive and close relationships with all assigned customers

• Lead and prepare customer quotations and proposals

• Meet targets and/or increase the organization's revenue, volumes, and gross profit

• Execute business development strategies and tactics

• Assist management and leadership in the formulation of sales planning, tactics and strategies when required.

• Interact with local and regional product teams (including Air, Ocean, and others) on securing the best rates in the market for customer proposal purposes.

• Manage and analyze the performance of owned customers, identify the need for action and execute these actions

• Support and/or enable the growth of assigned accounts regionally or globally if required.

Secondary Functions

• Work collaboratively with leadership & related stakeholders to implement new & existing sales initiatives.

• Work on tenders/RFQs/Bids if required

• Positive internal stakeholder relationship management - Tech, Product, CS, Operations & others

• Contribute ideas on process improvements & implementation of related improvements.

• Internal stakeholder management

• Execute and manage all other jobs as assigned by immediate and dotted line superiors.

Job Requirements:

• Degree level or equivalent / diploma

• Certification in Logistics and/or Supply Chain would be an added advantage

• Min. 5 years in a customer facing role in freight forwarding, shipping line, air cargo, logistics, supply chain or similar industries, in the roles of business development, sales, commercial, operations or customer service.

• Pure hunting role. Working knowledge of freight forwarding and/or logistics related operations and selling process is a MUST.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Position : Operations Manager (Health & Fitness/Sports Management) – Up to $6,500 + Bonus
• Location : North East – Ubi
• Working hours : Monday to Friday | 9.30am - 6pm
• Salary (commensurate with experience) : Up to Basic $6,500 + Bonus of Average 1 Month + 14 – 18 days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Sports & Fitness

Main Responsibilities:

• Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
• Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).
• Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.
• Forge strong working relationships between coordinators, the sales team, and program managers.
• Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.
• Oversee the utilization and management of the Company App to streamline operations and enhance team collaboration.
• Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance
• Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.
• Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.
• Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.
• Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Requirements:

• Minimum Diploma with 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
• Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.
• Demonstrated strong leadership skills with a focus on integrity and accountability.
• Candidates who can start immediately or within short notice will have an advantage
• Bilingual in English and Mandarin to converse with associates who can only speak Mandarin

Email to: [email protected]

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Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Finance Manager and invite talented individuals to join us.

Job Description:

• Lead and manage the finance team in day-to-day operations, including accounts payable & receivable, payroll and financial reporting.
• Develop and monitor annual budgets in alignment with the institution's strategic goals.
• Prepare monthly. quarterly and annual financial statements, ensuring accuracy and timely reporting to the management.
• Conduct financial analysis to support the planning of future academic programs and initiatives.
• Implement and monitor financial policies, procedures, and internal controls.
• Collaborate with heads of departments to forecast and optimise resources.
• Ensure compliance with financial regulations and reporting standards.
• Manage cash flow and optimise financial operations to support the institution's growth.
• Perform other tasks as directed by the President.

Requirements:

• Bachelor or Master's degree in Finance, Accounting or related field.
• Professional certifications such as CPA (Certified Public Accountant) or CA (Chartered Accountant).
• 5 years of progressive financial management experience, within an international private education setting.
• Comprehensive knowledge of Singapore's financial regulations and accounting standards.
• Strong business acumen, financial analysis, forecasting and budgeting skills.
• Ability to handle confidential information with discretion.
• Ability to be operationally hands-on, proactive mindset, and committed to delivering results within stipulated timelines.