Total 3 Director/C-Level service operations manager job vacancies in EMA HQ

[What the role is]
The jobholder is responsible to lead the design, development, engagement and implementation of strategies, plans and initiatives in risk management and business continuity for NCSS. Risk management and business continuity are strategic pillars in NCSS to ensure effective corporate governance, to be future-ready for crisis and changes in operating environment and to be a resilient and forward-looking organisation. The jobholder will also facilitate, enable and support the Divs in NCSS to review work processes and systems to leverage and implement technology and artificial intelligence (AI) to enhance risk management and business continuity with the reduction/elimination of manual and repetitive processes which are prone to human errors.

[What you will be working on]

• Thought leader in the areas of risk management, business continuity, ops-tech integration and use of technology and AI and apply best/good practices to NCSS.

• Lead the design, development and implementation of strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS.

• Lead in the engagement and consultation with Divs in NCSS on the continuous review strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS, to remain relevant and current.

• Lead in the conduct of communications and engagement sessions with staff on risk management, business continuity and use of technology and AI in NCSS, to build awareness and deepen ownership.

• Lead in the building and deepening of risk management, business continuity and use of technology and AI as a work culture in NCSS.

• Lead in the design and co-ordination of delivery of competency-based programmes on risk management, business continuity and use of technology and AI.

• Lead in the regular conduct of table-top exercises and simulation exercises to stretch-test the risk management and business continuity plans including After Action Review Sessions

• Lead in the briefings and engagements with Board, EXCO, SMT and staff on work related to risk management, business continuity and use of technology and AI.

[What we are looking for ]

Competencies:

1.Analytical skills

2.Communications and engagement skills

3.Regulatory knowledge

4.Leadership and influencing skills

5.Strategic thinking skills

Skills & Knowledge:

1.Risk management knowledge

2.Business continuity knowledge

3.Technology and AI knowledge

Experience:

At least 10 years of work experience, with at least 5 years in a Leadership/Managerial position with practical experience in risk management/business continuity.
 

Special Certification(s):

ISO31000 (ERM), ISO22301 (BCMS) will be an added advantage.

[What the role is]
Oversee development and growth of effective services and initiatives that meet the needs of service users in a sub-sector(s)

[What you will be working on]

Identify needs in sub-sector:

• Engage SSAs and key partner agencies to understand national strategies and key services in the sub-sector
• Analyse the service landscape to identify key needs and gaps in the sub-sector
• Develop and oversee implementation of sub-sector strategy aligned to NCSS’s to meet the identified needs
• Communicate needs and gaps to SSAs and encourage development of services to meet the needs

Develop new initiatives to meet identified gaps in NCSS’s service priority areas:

• Conceptualise new programmes and initiatives that meet sub-sector needs and work with relevant partners to refine proposals and implement solutions
• Drive collaborations with SSAs in the development of services that meet the needs in the priority areas
• Oversee assessment of funding proposals of new programmes in accordance with NCSS’ service and funding priorities within the sub-sector
• Provide guidance to team members in refining proposals, service models and evaluation for funding approval at the Services Committee

Grow effective services 

• Oversee implementation and management of services and initiatives in subsector
• Assess and evaluate initiatives and programmes implemented
• Advise SSAs on areas relating to service development and improvement
• Engage SSAs and policy agencies to scale or mainstream effective programmes and initiatives

Facilitate linkages and collaborations in the social service sector and ensure sustainability of services

• Build capabilities of SSAs to develop good and sustainable services
• Facilitate linkages and collaborations between policy agencies, service providers and key stakeholders

[What we are looking for]

Personal Competencies:

• Resilient
• Team player but also able to work independently
• Foresight; Analytical; Think Critically
• Creative
• Good engagement and interpersonal skills

Skills & Knowledge:

• Stakeholder Management Skills
• Project Management Skills
• Programme Evaluation Skills
• Research and Basic Statistics Analysis
• Sector/Domain Knowledge

Experience:

7 to 10 years work experience in social service sector, with prior supervisory experience

As a Branch Head reporting to the Director of Finance, the officer’s responsibilities shall include:
• Lead a team to provide outstanding service delivery in Statutory Reporting, Financial Operations, Cash Management, Grants Administration, Tax and Procurement.
• Partner and guide internal stakeholders on internal financial processes to ensure compliance and seek continuous improvement based on feedback to enhance efficiency.
• Oversee the following areas:
• Statutory Reporting – audit liaison and timely issuance of group consolidated
financial statements.
• Financial Operations - payments, collections, payroll processing and staff claims.
• Cash Management – bank reconciliation, bank account management and other banking matters.
• Grants Administration – claims processing and submission of fund request to
funding agencies/ministries.
• Tax – filing of GST returns and working with tax consultants/IRAS on tax matters relating to overseas attachments.
• Procurement – provision of advisory and vetting services to procuring Departments to ensure that the activity is executed efficiently and in accordance with Procurement guidelines.
• Governance and risk management – identify risks and implement controls/action plan to close the gaps.
• Reporting and returns - timely and accurate reporting/submissions of returns to internal and external stakeholders, including to the Board.
• Ensure effective and efficient service delivery, in compliance with Government Instruction Manuals and standard operating procedures.
• Oversee and coordinate all audit activities related to Branch’s operations.
• Drive mindset of service excellence/transformation to achieve the corporate vision of a High-Performance Organisation.
• Mentor and motivate team members towards achieving professional growth and potential.

Requirements
• 8 to 10 years’ working experience in Financial Operations and Statutory Reporting.
• Candidates experienced in manging Government grants and Government Procurement will have an advantage.
• Experienced in leading a medium-sized team for at least 3 years.
• Educational background in Accountancy or Finance would be preferred.
• Candidates who possess relevant Accounting certifications (such as CA, CPA) will have an advantage.
• Strategic and critical thinking with a strong governance mindset.
• Excellent communication skills with the ability to design effective communication strategies and messages to influence and achieve desired organisational outcomes.
• Analytical and meticulous, with good monitoring and resource deployment/organization skills