Total 3,821 service operations manager job vacancies in d06 beach road high street

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

MAIN PURPOSE OF ROLE

• Perform new customers and laboratory site inspections for new contract/ tender preparations and design for new installations.
• Provide Level I and Level II service (complex service interventions requiring more than 4 hours of labor).
• Installation of instruments, AbbottLink, and automation.
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
• Assist with customer business reviews.
• Schedule, perform, and document hardware and software updates (TSBs) requiring more than 2 hours.
• Deliver basic customer operator introductory training post install or post hardware or software upgrade.
• Perform basic technical coaching and training for Abbott Ambassadors.
• Service Sales and Service Cost Management.
• Spare Parts and inventory management.
• Timely submitting and update reporting system (e.g. CMS Next).
• Comply to Abbott Quality and Regulatory Compliance and policies.
• Any other tasks assigned by management from time to time.

REQUIREMENTS

• Diploma/ Bachelor's Degree in Medical Technology/ Bioengineering or Electrical/ Mechanical Engineering is preferred.
• 3-5 years' experience in Field Service Engineering from relevant industries such as diagnostics/medical device/ semiconductor etc.
• Willing to be on rotational standby after work hours/ work overtime to resolve urgent service issues.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent product and industry knowledge, experience and process skills of the business functions service delivery.
• Ability to identify and drive resolution of issues, technical expert for product line responsibility.
• Excellent communication skills, experience in use of analytical tools and software.
• Coaching and training skills.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

MAIN PURPOSE OF ROLE

• Perform new customers and laboratory site inspections for new contract/ tender preparations and design for new installations.
• Provide Level I and Level II service (complex service interventions requiring more than 4 hours of labor).
• Installation of instruments, AbbottLink, and automation.
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
• Assist with customer business reviews.
• Schedule, perform, and document hardware and software updates (TSBs) requiring more than 2 hours.
• Deliver basic customer operator introductory training post install or post hardware or software upgrade.
• Perform basic technical coaching and training for Abbott Ambassadors.
• Service Sales and Service Cost Management.
• Spare Parts and inventory management.
• Timely submitting and update reporting system (e.g. CMS Next).
• Comply to Abbott Quality and Regulatory Compliance and policies.
• Any other tasks assigned by management from time to time.

REQUIREMENTS

• Diploma/ Bachelor's Degree in Medical Technology/ Bioengineering or Electrical/ Mechanical Engineering is preferred.
• 3-5 years' experience in Field Service Engineering from relevant industries such as diagnostics/medical device/ semiconductor etc.
• Willing to be on rotational standby after work hours/ work overtime to resolve urgent service issues.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent product and industry knowledge, experience and process skills of the business functions service delivery.
• Ability to identify and drive resolution of issues, technical expert for product line responsibility.
• Excellent communication skills, experience in use of analytical tools and software.
• Coaching and training skills.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Duties and Responsibilities

· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.

· Attend to guests’ check-outs including resolving any late and disputed charges.

· Process all payment types such as room charges, cash, checks, debit, or credit.

· Assist guests with directions and information regarding property and local areas of interest.

· Coordinate with Housekeeping to track readiness of rooms for check-in.

· Attend to all guests’ requests and queries promptly, politely and efficiently.

· Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.

Requirements

· Previous Front Office experience in a similar environment will be an advantage

· Working knowledge of Opera is preferred

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work on rotating shifts, weekends and public holiday

Job Description & Requirements:

We are looking for Part-Time Service Crew!

Mon – Thurs $15 per hour

Fri – Sun $18 per hour

Eve & PH $18 per hour

Duration/Number of working hours: At least 3 days a week, 6 hours' work

Meals provided

Attire: Uniform (top) is provided

Black jeans and black covered shoes from you

Requirements:

• Above 16 years old
• Punctual, responsible
• Service-oriented
• Independent
• Able to work on weekends and PH is an added advantage

Job scope:

• Maintain cleanliness
• Ensure guest satisfaction
• Serve & Clean the food service area

Please write to [email protected] or you may walk in for an interview from Mondays to Fridays between 10 am to 6 pm.

Singapore Swimming Club

45 Tanjong Rhu Road, Singapore 436899

Email: [email protected]/Tel: 6342 3729/3634

The Training Operations and Administrative Assistant plays a pivotal role in ensuring the seamless delivery of training programs, efficient administrative processes, and effective project and inbox management. This individual will work closely with the chairman, and sales, \to provide support across multiple functions.

Key Responsibilities

1. Training Program and Operations Preparation

• Coordinate logistics for training sessions, including organizing catering and securing venues.
• Prepare and arrange trainer materials, coordinating with printing vendors as needed.
• Create and manage virtual feedback forms for each class, ensuring trainers receive them promptly.
• Collect, collate, and send feedback reports to trainers and relevant stakeholders after each class.

2. Administrative e-Filing

• Collect and organize participant details from sales teams post-deal closure, ensuring timely submission to the finance department.
• Upload participant details to the virtual badge system to automate the issuance of e-certificates for attendees.
• Regularly update and maintain CRM data on HubSpot, ensuring accuracy and relevance.
• Download, analyze, and forward Mailchimp EDM reports (clicks and opens) to the relevant teams weekly.

3. Project Management and Inbox Management

• Maintain and update the sales dashboard on Monday.com to reflect real-time progress and status.
• Schedule and coordinate weekly sales meetings, including preparing agendas and materials.
• Oversee the sales inbox, ensuring all inbound inquiries are reviewed and directed to the sales team promptly.

Nice to have (but not necessary as we will train you):

Familiarity with Hubspot, Monday.com, MS Office, Mailchimp, Wordpress

Key Skills and Qualifications

• Organizational Skills: Strong ability to manage multiple tasks and priorities while maintaining attention to detail.
• Technical Proficiency: Experience with tools like HubSpot, Monday.com, Mailchimp, and virtual badge systems is a plus.
• Communication Skills: Excellent verbal and written communication for coordination with internal teams and external vendors.
• Problem-Solving: Proactive and resourceful in resolving operational challenges.
• Team Collaboration: Ability to work collaboratively across departments to achieve shared goals.

This role is ideal for someone with a strong administrative background, excellent multitasking capabilities, and a passion for ensuring smooth operations in a dynamic environment.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative- Singapore for technical field support of F-15 Singapore.

FSRs are the in-person Boeing "face" to the customer, so personal appearance (grooming and dress), a helpful and friendly demeanor, and the ability to speak and write in a professional, unambiguous manner while working unsupervised for extended periods of time are paramount A successful candidate will also have the ability to coach others in maintaining the F-15 Aircraft.

POSITION RESPONSIBILITIES:

• Leads technical field support of company products. Performs troubleshooting procedures for multiple systems and specialty coverage.
• Resolves maintenance and operational issues.
• Monitors product performance and makes recommendations for resolution of potential issues.
• Analyzes technical data and evaluates maintenance procedures.
• Develops and conducts ad hoc training.
• Function as a liaison between Boeing and the Customer
• Support maintenance personnel with troubleshooting of various aircraft systems and components
• Resolve maintenance and operational issues.
• Must be able to read schematics, drawings and use fighter aircraft support and test equipment.
• Monitor product performance and make recommendations for resolution of potential issues.
• Analyze technical data and evaluate maintenance procedures.
• Develop and conduct ad hoc training.
• Provide field service representation and technical support to the customer and initiate corrective actions to ensure customer satisfaction with company products and services.
• Utilize multi-discipline, technical expertise, and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operational and maintenance field.
• Understand customer expectations and assist the customer in interpreting and using support data and documents.
• Provide technical on-the-job training and act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Work unsupervised for extended periods of time in a wide variety of environments.
• Develop excellent relationships across multiple organizations and with all levels of the military customer to ensure customer satisfaction with products and services

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

REQUIRED QUALIFICATIONS

• Minimum 5 years radar system knowledge and experience
• Minimum 5 years F-15 maintenance experience
• 5 or more years’ experience maintaining military aircraft
• Must be proficient in reading schematics, drawings and use fighter aircraft support and test equipment.
• Requires the ability to work independently in a demanding, on-call, 24 hour per day operational environment.
• Must be willing to work any shift, weekends, or on call as required.
• Requires proficiency working in a multi-disciplined environment
• Must be willing to travel to other US and foreign operating locations to assist with the customer's mission and maintenance demands as well as the recovery of disabled aircraft.
• Requires proficiency in Microsoft Suite: Word, Excel and others as needed

About the role

Due to continued growth, an exciting contract opportunity now exists to join a highly experienced,

collaborative and outcomes focused Asia-Pacific IT team working closely with the helpdesk and applications

team, end users and stakeholders across the region.

We are seeking an Infrastructure Support Specialist to join our Infrastructure Team to manage the day to day

operations of our network and infrastructure, as well as level two help desk support and project related tasks.

The scope includes all infrastructure used by our regional offices, such as networks, servers, databases,

devices, user desktops/laptops, virtualisation, phone system, email, etc.

This role will be based in Singapore and reports to the IT Operations Manager– Asia.

Key Responsibilities

▪ Provide end user support for day-to-day Laptop/PC usage (both applications and infrastructure)

▪ Serve as a point of contact for internal users seeking technical assistance over the support ticketing

system with regards to Infrastructure and Network related issues

▪ Ensure operational and change processes and architecture principles are being followed strictly

▪ Assist on projects ensuring the transition from project to BAU support, identifying operational support

requirements for new systems/system changes, identify required resources for projects/change

requests and ensure consistency in the way IT changes are executed

▪ May be required to work after hours and weekends on an ad hoc basis depending on business

requirements

Qualifications, Skills and Experience

▪ Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science

▪ Minimum 2-3 years relevant experience in Microsoft Windows Desktops, Servers and Networking

and Virtualisation technologies

▪ Previous experience working with Microsoft 365, Cloud and Virtualisation technology would be ideal.

▪ experience working with IT Service Management/Ticketing System would be advantages.

▪ Must be comfortable working in a team-based environment as well as being able to work

independently.

▪ Demonstrated collaborative working style, with good interpersonal and excellent communication

skills, both written and verbal

▪ Experience in IT operational processes, Help Desk processes and Infrastructure maintenance

▪ Knowledge in IT Security and working in a regional role would be advantageous.

▪ This will be a 12 month contract with a possibility to extend or convert to a permanent position.

How to apply

Take the next step in your career and apply now by clicking on the link below to submit a cover letter and

your resume.

Only Shortlisted candidates will be notified.

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Job Type: Part Time
$9-12/hour (including CPF)
Min. 2 shifts per week (approx 5-6 hours per shift)

Staff discounts applicable

Responsibilities:

• Interact with customers and provide good customer service
• Cashiering
• Inventory and supplies management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist in improving processes for efficiency at the café

Requirements:

• Singaporeans/PRs only
• Prior F&B experience preferred but not required
• Valid Food Handling Level 1 Certificate preferred but not required
• Able to work independently and in a team setting
• Great interpersonal skills

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Co-ordinate the hotel’s food and beverage business activities.
• Ensure customer satisfaction are met through high quality and consistent food standards and services.
• Ensure quality relating to presentation, supervision and control of food & beverage service so as to maximize profit and customer satisfaction.
• Ensure that mise-en-place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.
• Replenish supplies and linen.
• Meet, greet and lead guests to their seats.
• Take food and beverage orders and serve them.
• Present and process payment bills.
• Perform any other job tasks as assigned.

Job Requirements

• Candidates with no prior experience are welcome.
• Outgoing, meticulous and service-oriented.

Job Descriptions:

• Conduct regular checks to ensure building facilities are maintained at high standards
• Carry out minor repairs / trouble shooting works
• Attend to tenants’ requests for maintenance related matters
• Able to carry out works (e.g. painting, carpentry work etc. when necessary)
• Perform any other duties as assigned

Job Requirements:-

• NTC 2/3 or NITEC in Mechanical / Electric / Building
• Computer skills in MS Words and Excel
• At least 1-year relevant working experience in maintenance of M & E systems and building facilities and implementing improvement works

We regret that only shortlisted candidates will be notified.

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

East Coast Commune

Tucked away in the Marine Cove enclave of East Coast Park, East Coast Commune is a beautiful all-day cafe that welcomes friends, families and children. Step inside and indulge in our selection of wholesome fare aimed at delighting both palate and soul. Look forward to specialty coffee, cold pressed juices, hearty sandwiches, fresh bakes and more.

We are looking for people to join us provide hospitality, through friendly, warm and efficient service. The role involves serving food and beverrage, offer menu recommendations, taking of orders and keeping up with the cleanliness and hygenie of the overall space.

No experience required!

Job Description

Birmingham Academy is aggressively expanding and we are seeking a responsible Student Service Executive who will be supporting the processes of student's enrollment documentation. He/She will work and coordinate closely with the Admission Team.

Responsibilities:

• Assist in the processing of course applications according to EduTrust Guideline.
• Handling all operational matters relating to student course application
• Assist the Student Services Manager to ensure student recruitment agent files and data are kept up to date and filed in accordance with requirements.
• Handle student withdrawals and transfers including the collating of student withdrawal information.
• Manage Chinese parents/students enquiries and conduct pre-course couselling in Mandrain.
• Perform any other responsibility assigned by the reporting manager and the management team.

Requirement:

• Minimumly Bachelor degree or equivalent;
• Experience in school student services is highly advantageous
• Excellent communication and interpersonal skills
• Highly efficient, able to multi-task and accurate in data entry
• Professional, meticulous, detail-oriented and able to work in a fast environment

Responsibilities

• Timely submission of management reports with analysis write up

• Responsible for full sets of accounts for Hospitality Department

• Ensure accounting records are maintained in accordance to FRS and all statutory

requirements

• Liaising with internal and external parties in relation to their scope of work

• Other ad-hoc duties as assigned

Requirements

• Candidate must possess at least a Diploma/ Degree in Accountancy

• Minimum 2 year of relevant accounting experience in a similar role

• Experience with SUN Accounting system is an added advantage

• Experience in Hotel Industry is an added advantage

• Proficiency in Microsoft Office is required

• Willingness to learn, and take on additional tasks when being assigned

• Possess good communication and interpersonal skills

• Organised, meticulous, deadline oriented with good time management skills

**We regret to inform that only shortlisted candidates would be notified**

The Senior Executive position leads the implementation, upkeep, and enhancement of digital technologies within the dental practice. This role ensures that the digital systems elevate patient care, optimise workflows, and align with the institution's strategic objectives.

What you'll be doing

• Develop and execute a digital dentistry strategy aligned with organisation's goals and objectives
• Evaluate, implement, and maintain digital systems like CAD/CAM, intraoral scanners, and imaging technologies
• Train and support staff in integrating digital tools into daily workflows to enhance efficiency and care
• Collaborate with clinicians to optimise digital workflows for improved patient outcomes
• Ensure compliance with regulatory standards and best practices in digital dentistry
• Monitor system performance, identify areas for improvement, and implement effective solutions
• Stay informed on digital dentistry advancements, recommending updates or new technologies as needed
• Manage vendor relationships, negotiate contracts, and ensure service quality
• Oversee the digital dentistry budget, track expenses, and identify cost-saving opportunities

What we're looking for

• Bachelor Degree and above in Dental Technology/ Healthcare Administration
• 2 - 4 years working in dental practice setting, with a strong understanding of dental procedures and terminology
• Proficiency in computer software and systems used in digital dentistry, such as CAD/CAM software, practice management software, and digital imaging systems

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Job Descriptions

# Supervision & Leadership:

• Oversee and coordinate the activities of service staff.
• Train, mentor, and provide feedback to service crew members to maintain high performance levels.
• Assist in recruiting, onboarding, and evaluating team members.
• Lead by example in demonstrating proper service techniques and upholding service standards.

# Customer Service:

• Ensure that all customers are greeted warmly and receive prompt, courteous service.
• Resolve customer complaints and inquiries in a professional manner.
• Monitor customer satisfaction and provide suggestions for service improvements.

# Operations Management:

• Manage daily operations, including opening and closing procedures.
• Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
• Assist in managing inventory, ordering supplies, and maintaining stock levels.
• Oversee cashiering, ensuring proper handling of cash and transactions.

# Staff Scheduling & Time Management:

• Create and manage work schedules to ensure adequate staffing levels during peak times.
• Track staff attendance and ensure efficient use of resources.

# Quality Control:

• Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery

Job Requirements

• Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• There is No AWS but Bonus
• Meal allowance $8 per day. Medical coverage.

Working Hours

• Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.

Job Descriptions

This is a full-time on-site role for a Service Crew at Seoul Restaurant.

• The Waiter/Waitress will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring customer satisfaction.
• The role also involves communicating with kitchen staff and maintaining the upkeep and cleanliness of the dining hall.

Job Requirements

• Customer Service and Communication skills
• Experience in the Food & Beverage and Food Service industry
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of cooking and food safety
• Excellent interpersonal skills and a friendly demeanor
• Prior experience as a Waiter/Waitress is preferred

Benefits

• Training Opportunities
• Career Advancement
• Exposure to Korean cuisine
• Comfortable working environment in a 5-star hotel (lockers, showers, rest areas, and staff meals all provided)
• Bonus incentives (if applicable)

Working Hours

• Work 6 days a week, including weekends & public holidays.
• 10.30am to 3pm / Break / 5pm to 10.30pm
• Total 10 hrs / per day

The Executive/Senior Executive in Centre Management is responsible for ensuring the seamless operation of CDAC Centres by managing administrative functions, scheduling, facilities, and beneficiary services. He/she will also lead initiatives to enhance user experiences, collaborate on community programmes, and build strong relationships with local stakeholders to foster a welcoming and supportive environment.

JOB DUTIES

• Ensure smooth operations of CDAC Centres by managing all aspects, including supervising of administrative support staff, work scheduling, facilities management, delivering beneficiary services, and handling documentation.
• Lead initiatives to improve and foster a welcoming and safe environment for centre users.
• Drive projects to enhance work processes through innovative techniques and effective problem-solving methods.
• Collaborate in cross-department programme teams to co-conceptualise, design and implement programmes at the centres for beneficiaries.
• Act as the main point of contact for local community stakeholders such as schools, social service agencies, grassroots organisations, private sector partners and volunteers.
• Engage and support the community through a variety of approaches and platforms.

REQUIREMENTS

• Minimum Diploma.
• Relevant experience in social service-related field preferred.
• Possess a proactive attitude, drive, and warmth disposition and is willing to support needs of beneficiaries.
• Resourceful, adaptable, and able to multi-task.
• Good communication and interpersonal skills to work with people from diverse backgrounds

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Has excellent background in guest or customer service.

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Understand all aspects of restaurant service and understand how each role contributes to the overall dining experience
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Be willing to assist colleagues and step in wherever needed to ensure that guests receive the best possible service at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

- conduct daily briefings to company staff

- arrange for monthly events

- in charge of roster deployment for staff

- rapport with existing and walk in customers

- provide the profit and loss report

- conduct trainings to in house staff

- ordering and purchasing of shop necessities

- sourcing for new artistes

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.