As a Delivery Manager, you will be the senior point of contact for clients, responsible for overseeing project delivery and growing accounts organically. You will lead cross-functional teams to deliver innovative solutions while ensuring alignment with client expectations, financial goals, and delivery excellence.
This role requires a strong blend of leadership, stakeholder management, and delivery capabilities to maintain client satisfaction and foster long-term partnerships. The Delivery Manager is accountable for end-to-end delivery and the overall success, profitability, and health of the account.
Responsibilities
Leadership and Team Management
- Provide strategic oversight and guidance to project managers and cross-functional teams.
- Champion team well-being, motivation, and professional development.
- Foster collaboration and resolve conflicts to ensure cohesive teamwork and high performance.
- Create a culture of accountability, encouraging teams to consistently meet delivery standards.
Stakeholder and Client Management
- Act as the senior point of contact for clients, building and maintaining strong relationships with senior stakeholders.
- Align client expectations with project priorities, providing regular updates on progress, risks, and financial performance.
- Partner with clients to identify growth opportunities and drive account expansion.
Delivery Oversight and Project Success
- Ensure all projects within the account are delivered on time, within budget, and aligned with client requirements.
- Monitor and track the performance of multiple projects, ensuring alignment with strategic goals.
- Implement and promote industry best practices and continuous improvement across delivery teams.
Project Planning and Risk Management
- Oversee the development of project goals, timelines, deliverables, and milestones.
- Review and approve detailed project plans, ensuring efficient resource allocation.
- Identify, analyse, and mitigate risks to prevent delays or disruptions.
- Escalate and resolve critical issues to maintain project momentum.
Financial and Account Management
- Manage project budgets and ensure profitability across the account.
- Monitor expenses and financial performance, providing transparent updates to internal leadership and clients.
- Drive organic account growth by identifying and pursuing new opportunities with existing clients.
Agile and Process Optimization
- Ensure adherence to Agile methodologies, facilitating ceremonies, and promoting Agile principles.
- Encourage innovative approaches to optimise delivery processes and enhance team performance.
Performance Tracking and Reporting
- Track key performance indicators (KPIs) to measure project and account success.
- Provide detailed insights and reports to both internal and client leadership.
