Total 34 supp advisor job vacancies in D22 Jurong, Jurong Island, Tuas

Job Description

• Attend to customer at frontline and all phone call received - 30%
• Create quotations for all customer's repairs and advise them accordingly-30%
• Translate customer-reported problems to actionable work orders for technicians to complete-15%
• Ensure work provided addresses the concern raised/required by customers - 10%
• Invoice and collect payment from customers for service rendered - 5%
• Maintain customer records and enter data into computer databases - 10%

Requirements

• Provides simplified and quality services to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self responsibilities for all customers and strive for continuous imptovement.
• Demonstrate professionalism, integrity and independency at work.
• Ability to react accordingly to work contingencies and requirements.

Qualification

• Secondary School
• 1 year and above experience
• Ability to communicate in Malay, Indian or local dialects

Candidate must be travel toTuas

Salary $2800-$3500

• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Provide Excellent Customer Service by attending to drivers’ complaint as per feedback emails from drivers’ dialogue
• Compiles workshop monthly KPIs performance reports with submission to all projects.
• Conducts monthly meeting with our sub-contractor to review contractual performance
• Attends all projects’ co-ordination meeting to present monthly workshop KPIs and discuss on taxi issues
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Requirements:

• An associate's Degree in Mechanical or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

• 6 Days work ( Monday to Saturday)
• Work location : Jurong West
• Working Hour : 7:30 am – 5:15 pm
• Shift work required

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Parts and Service Advisor to join our team in Tuas South, Singapore. This role will be following hybrid work model but initial six months, will be onsite due to business and operation’s needs.

In this role, you will make an impact in the following ways:

· Serves as primary customer contact to promote quality customer service and increase business within the branch location.

· Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

· Analyze customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.

· Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

· Works with the Service Supervisor and/or Team Lead to schedule job assignments

· Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.

· Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

· Work with retail parts, service sales and supply chain team to develop strategic parts inventory to support the fleet customers

· Perform data analysis on local engine population and models that frequently worked-on to develop preparatory parts inventory list to support end customers

· Manages with support inventory and material procurement to establish infrastructure for the distribution system.

Qualifications - External

To be successful in this role you will need the following:

• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instils trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Preferred Qualifications:

• Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant experience and/or in-depth knowledge obtained through specialized training.
• Ability to develop product stocking and forecasting projections
• At-least 2+ years in relevant work experience.
• Good with MS Office and computer literacy.
• Strong analytical skill in demand and forecasting according to job requirement.
• Strong technical knowledge on Cummins product range.
• Ability to communicate with Upstream and Downs
• Work with retail parts, service sales and supply chain team
• To develop strategic parts inventory to support the fleet customers.
• This role is not supporting on cross-border relocation.

Compensation and Benefits

• Permanent Salary, AWS, Flexi Benefits, Annual remuneration reviews and a range of personal and professional benefits. Participation in an annual variable compensation (bonus) program

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

HMT is a global world leader in innovative design and construction of above ground fuel storage tanks and emission reducing equipment.

We are currently seeking a Technical Advisor/Supervisor, based in our Singapore Office in Tuas.

Our main products lines are the supply and installation of Internal Aluminum Roofs, GRP Composite Roofs, Storage Tank Seals, Drain Systems, and Aluminum Geodesic Dome roofs.

Key criteria for this position include:

· Full clean driver’s license essential (own transport)

· Physically fit

· Exceptional attendance and time keeping

· Commitment to safety and quality

· Strong customer service orientation

· Well presented with excellent communication and interpersonal skills

· Exceptional time management and organisational skills

· Ability to travel (fly-in-fly-out) around the APAC region and overseas

· Ability to work autonomously or as part of a team

· Ability to pass a Full Medical

· Ability to pass background check

· Ability to pass Ongoing Drug and Alcohol Testing

Key Skills we are looking for:

· Trade qualification preferable

· Knowledge of WHSE Practices and paperwork

· High level of computer literacy is preferable

· Bizsafe Certification preferable

· Confined Space Training

· Working at Heights

· Workplace First Aid

· Petrochemical Industry experience is favorable but not essential

This role, reporting to the Construction / Project Manager is a great opportunity for growth and skill development, it is a varied role with great career opportunities.

The successful candidate will be responsible for supervising all site activities such as:

· Supervising all subcontractors

· Consulting with customer representatives

· Project planning and preparation

· Delivering the project on time and on budget

· Site set-up and preliminary WHSE meetings

· Site equipment & layout

· Installation Training of all HMT product lines will be provided

· Perform Inspection, assessment, and compiling reports & recommendations

· Occupational health & safety

· Various other office & field roles as directed

• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Provide Excellent Customer Service by attending to drivers’ complaint as per feedback emails from drivers’ dialogue
• Compiles workshop monthly KPIs performance reports with submission to all projects.
• Conducts monthly meeting with our sub-contractor to review contractual performance
• Attends all projects’ co-ordination meeting to present monthly workshop KPIs and discuss on taxi issues
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Requirements:

• An associate's Diploma in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• 6 Days work ( Monday to Saturday)
• Work location : Jurong West
• Working Hour : 7:30 am – 5:15 pm

Job Summary:

• Basic Salary: $1,800
• Allowances: $110
• Monthly Commission: $400 to $1,000
• Gross Salary: $2,500++
• Work hrs: 12nn-8pm
• Location: East / West

Job Responsibilities:

• Welcome every customer and provide a pleasant shopping experience
• Recommend beauty products to customers
• Perform inventory replenishment
• Maintain basic housekeeping
• Operate POS cash register and handle various mode of payment.

Requirements:

• At least 1 year of relevant retail experience
• Willing to learn
• Standing job
• Able to work retail hours

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Eugene Eiap Yeow Hong

Registration Number: R23112438

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Expectations on Role and Responsibilities:

• Focuses on development and retention the existing clients; recruitment of new and potential ones.

• Contributes to the store business through excellent clienteling and reaching KPIs goals

(conversion rate, cross selling, AVT, upselling, strategic zoning).

• Deliver the Valentino Couture Service.

• Naturally integrates digital tools in selling and clienteling activities.

• Actively participates to the sales in partnership and OTO appointment routine.

Key competencies:

• Has a collaborative mindset.

• Ensures product good maintenance, replenishment on the floor.

• Has excellent communication and story telling skills.

• Is able to sell all categories.

Responsibilities:

• Under broad supervision, is recognized internally and externally as a product line subject matter expert who is knowledgeable in Technology and Operational processes
• Subject provides application expertise and any special technical data to Business Development, Application Engineering, Training, External Customers and Operations to support product and service applications globally. Mentors to less experienced personnel
• Revises, uses, and refers users to appropriate Technical Content of Product / Services web pages on Halworld. Reviews content for accuracy and approves revisions as needed
• Creates rich content for internal and external customers
• Responsible for responding to questions submitted to the Knowledge Base system and developing relevant articles to publish
• Reviews responses and articles of less experienced personnel
• Acts as Subject Matter Expert and Knowledge Base Editor
• Responsible for all formal communication for situations involving: Cautions and or warnings, Design/product/service changes, Required Field Action, Interim procedures and reference information using a Technology Bulletin
• Responsible for the maintenance of Operational Manuals
• Participates and champions the writing of internal and external technical papers, white papers, trade journal articles, etc.
• Reviews communication drafted by less experienced personnel
• Incorporates Reliability, Health Safety & Environment (HSE), and Quality standards into all job activities
• Job role directly impacts revenue center's viability or its quality service via personal contributions
• Job role contributes directly to value creation

Requirements:

Completion of an undergraduate degree in Engineering or similar discipline required, and 15+ years of experience in PSL Field Operations, Business Development, or Technology Development as it relates to field operations.

Responsibilities:

• Under broad supervision, is recognized internally and externally as a product line subject matter expert who is knowledgeable in Technology and Operational processes
• Subject provides application expertise and any special technical data to Business Development, Application Engineering, Training, External Customers and Operations to support product and service applications globally. Mentors to less experienced personnel
• Revises, uses, and refers users to appropriate Technical Content of Product / Services web pages on Halworld. Reviews content for accuracy and approves revisions as needed
• Creates rich content for internal and external customers
• Responsible for responding to questions submitted to the Knowledge Base system and developing relevant articles to publish
• Reviews responses and articles of less experienced personnel
• Acts as Subject Matter Expert and Knowledge Base Editor
• Responsible for all formal communication for situations involving: Cautions and or warnings, Design/product/service changes, Required Field Action, Interim procedures and reference information using a Technology Bulletin
• Responsible for the maintenance of Operational Manuals
• Participates and champions the writing of internal and external technical papers, white papers, trade journal articles, etc.
• Reviews communication drafted by less experienced personnel
• Incorporates Reliability, Health Safety & Environment (HSE), and Quality standards into all job activities
• Job role directly impacts revenue center's viability or its quality service via personal contributions
• Job role contributes directly to value creation

Requirements:

Completion of an undergraduate degree in Engineering or similar discipline required, and 15+ years of experience in PSL Field Operations, Business Development, or Technology Development as it relates to field operations.