Total 4 Manager support advisor job vacancies in d20 bishan ang mo kio

We are looking for an experienced System Manager to lead a team of System & Application Support Engineers.

Below is the JD:

Key Responsibilities:

1. Lead, manage, mentor and motivate a team size of at least 5 level 2 system and application support engineers
2. Manage antivirus definition and security patches, OS, software and firmware upgrades in the system
3. Manage SSL certificate renewal of all certificates used in the system
4. Manage and troubleshoot system issues including working with OEM supports to determine cause of issue and rectification plan
5. Manage monthly system preventive management checks and reporting

Technical Knowledge:

• Windows Server 2019 and above
• Windows 10 and above
• Windows AD, user administration, management of GPO policies
• Windows CA and SSL certificates renewal
• Windows WSUS offline, WSUS manual catalogue import for windows security patch management
• Symantec EndPoint Protection (SEP), SEPM and Symantec LiveUpdate Administrator (LUA)
• VMware ESXi 7U3 and above, VMware VSAN stretch cluster, vCenter, NSX
• Splunk Enterprise, Kiwi Syslog Server, syslog protocol for centralized log collection
• Network knowledge and concepts such as network subnetting, network routing (static routing, dynamic routing such as OSPF), NAT, firewall policies, network traffic, site-to-site VPN tunnels
• Concepts of SSL certificates such as certificate, keys and cryptographic ciphers

Qualification:

1. Bachelor’s degree in Engineering or IT related field
2. At least 3 to 4 years of experience in IT System Operation & Maintenance (O&M) role with strong knowledge of maintenance best practices.
3. Understood and practice ITIL framework
4. Proficient in both written and spoken English
5. Good team player and excellent leadership and team management skills
6. Strong problem solving and decision making abilities

Key Responsibilities:

Workshop Operations and Support:

• Manage the day-to-day operations of the bus engineering workshops, ensuring all vehicles are roadworthy and meet maintenance standards.
• Develop, review, and enhance maintenance processes and engineering capabilities in line with company vision and market needs.
• Analyze workshop productivity and performance metrics to implement actions for continuous improvement.
• Oversee compliance with Workplace Safety and Health (WSH) regulations and internal standards such as RA, SWP, SOP, and ISO procedures (9001, 55001, 23001, ISO 45001).
• Liaise with the Land Transport Authority (LTA) on Bus MAR matters and workshop equipment replacements.
• Procure tools and equipment to improve work efficiency and enhance workshop capabilities.
• Ensure active participation in all ISO audits, follow-up actions, and correctives to maintain certification.

Administrative Support & Reporting:

• Coordinate and analyze Bus Fleet Maintenance Audit Rating (MAR) results, WSH audits, and passenger feedback to identify areas for improvement.
• Prepare and present performance reports for Management, focusing on key performance indicators (KPIs) and audit outcomes.
• Handle LTA submissions, including Waivers, Monthly Maintenance Reports, and daily bus-held-back reports.
• Submit Bus Engineering Monthly Incentives for Management approval and oversee other administrative duties as assigned.

Competency Development:

• Collaborate with BTTC, ITE, and SGBA to create and revise technical training programs aimed at upskilling workshop technicians.
• Develop engaging training content (e-learning, video, graphics) to ensure technicians' competencies align with evolving bus models and equipment.
• Work with vendors and OEMs to deliver training on new bus models and technologies.
• Assess and refresh training programs to enhance the quality of maintenance and repair work across the fleet.

Central Recovery Service Management:

• Lead the CRS team to ensure the expedient and safe recovery of immobilized buses.
• Maintain and ensure the readiness of all CRS recovery vehicles.
• Meet all CRS KPIs and operate within budget forecasts and internal performance metrics.
• Ensure compliance with relevant regulations, including safety, environmental, and employment acts.
• Workshop Management:
• Ensure the workshop adheres to internal KPIs and complies with LTA's Quality of Service (QoS) standards.
• Oversee workshop productivity and resource allocation to minimize downtime and optimize fleet maintenance.
• Monitor spare parts usage, manage workshop inventory, and ensure the accuracy of maintenance records in the BEAMS system.
• Promote lean operations, sustainability programs, and collaborate with contractors and suppliers to meet operational needs.

Requirements:

• Degree in Engineering or related field.
• Minimum 2 years of relevant experience in the automotive industry, with a strong understanding of maintenance operations.
• Proven supervisory and decision-making abilities with a track record of leading teams and achieving targets.
• Strong analytical, problem-solving, and communication skills.
• Customer-oriented with a focus on continuous improvement and innovation.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Power BI for reporting and data analysis.

To manage our company IT department as below:

1. Server management Hyper V(4vm)

2. ⁠Google works space management

3. ⁠PC workstations support (14nos)

4. ⁠E-mail /Web-site management

5. To due with Software service provider for software license update & monitor expiry date

6. Other ad-hoc IT work

Description:

Hiring for Service Desk Lead who will manage and lead the technical support team.

Responsibilities:

• Manage and lead the technical support team.
• Responsible for overseeing the day-to-day operations of the technical support team,
• Providing guidance and support to team members
• Ensuring that customer inquiries and technical issues are resolved in a timely and efficient manner.
• Set performance goals and KPIs for the team
• Monitor individual and team performance and provide regular feedback
• Improve productivity and customer satisfaction
• Handle Customer Escalations

Requirements:

• 10+ years of related experience
• Bachelor's degree in a technical field or equivalent practical experience.
• ITSM Certified
• Proven experience in a technical support role, preferably in a leadership capacity.
• Strong technical background and knowledge of computer systems, software applications, and networking.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Exceptional customer service skills with a focus on customer satisfaction.
• Ability to handle escalated customer issues and manage customer expectations effectively.