Total 322 support advisor job vacancies in D12 Balestier, Serangoon, Toa Payoh

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We are on a journey to bring life-saving medicines to patients. Our role in contributing to decreasing mortality rates globally is clear – shaping the future by spotting a scientifically led commercial opportunity and acting now to operationalize and scale it.

Our Singapore Marketing Company (SGMC) is responsible for the marketing of our medicines in Singapore. Here you’ll also find colleagues from AstraZeneca’s corporate functions and our Asia and International regions’ sales and marketing teams. As a member of the Singapore Association of Pharmaceutical Industries (SAPI), all of our sales, marketing, and communications activities are subject to the SAPI Code of Conduct.

At AstraZeneca, we fuse the worlds of Medical and Commercial to spot opportunities and pioneer approaches that better serve our patients.

Bridging Commercial and Scientific goals, we apply our people and leadership skills to launch cutting-edge products into our growing healthcare ecosystem. It takes a holistic mindset to treat each unique patient and tailor the whole experience – from early diagnosis to treatment.

With a strong foundation of science and ethics, we run fast but never compromise on doing the right thing. Working at pace in our ever-changing, ambiguous markets takes creativity and imagination. We always feel supported to do this, learning from our failures and working as a team to win together.

What you’ll do

You'll engage medical/ scientific experts in in-depth medical/ scientific product or disease area discussions, and deliver presentations in a non-promotional scientific context as determined by global/local Medical Affairs plans and in line with the area therapeutic brand strategy. You'll also act as an educational resource to internal stakeholders, providing medical/ scientific knowledge, training, and support to internal stakeholders on AstraZeneca's marketed products and compounds in development.

Essential for the role

• Advanced scientific degree
• Thorough knowledge or experience of the pharmaceutical industry and the Medical Affairs function
• Ability to interact and manage a range of stakeholders both internally and externally
• Knowledge of legislation relevant to pharmaceutical sales and marketing

Desirable for the role

• Qualified doctor
• Understanding of multiple aspects within Medical Affairs
• Extensive knowledge of the latest technical and regulatory developments

Depending on the candidate's experience, this position may be filled at the following levels: Medical Scientific Liaison, Senior Medical Scientific Liaison, Medical Advisor, or Medical Affairs Manager.

Why AstraZeneca?

At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference in medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and is always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.

JOB SCOPE:

This person needs to be able to handle both technical repairs of endoscopy systems, while handling the technical support for the regional subsidiaries and distributors.

DESCRIPTION OF DUTIES & RESPONSIBILTIES:

(1) Repairs of Endoscope products from customers (subsidiaries and distributors); which includes

• Repairing of Endoscopy System.
• Repair data entry & create Repair Analysis Report.
• Coordinate (communication via email) with customer(s) for any technical support.
• Possess sound technical knowledge for all endoscopy products.
• Field service ad-hoc support to FSE (Field Service Engineers).
• Be a trainer for subsidiaries & distributors.

(2) Achieving set target for the numbers of repairs to be completed each month.

(3) Responsible for ensuring quality of repairs are according to specifications.

(4) Formulate Service improvement with Technical Supervisor.

JOB REQUIREMENT:

• Minimum 3 years of work experience, preferably in the same or similar industry.
• Strong team player
• Detailed-oriented
• Fast learner
• Know Microsoft Words/Excel/PowerPoint, IT knowledge (Hardware/Software) is a plus
• Able to do basic skill in repairing equipment (Dis-assembling), soldering works, able to achieve sales target. Training will be provided.

Job Description:

• Plan and carry out meaningful and purposeful programmes and activities to enable residents to learn new things or continue to use their abilities
• Help residents experience autonomy by supporting them in their basic activities of daily living (e.g. dressing, meal, toileting, personal hygiene, mobility) through appropriate levels of prompt/cues
• Support therapy interventions in the ward to enable residents to optimise their functions in daily living
• Perform general housekeeping to maintain cleanliness of wards including equipment, furniture and tools, crockery
• Meal set up and assist in serving meals and drink to residents
• Collaborate with staff in the ward to deliver quality care services to residents (eg. Vital signs taking for residents)
• Maintain care excellence through proper documentation of the residents’ progress
• Assist Volunteer Coordinator in collaborating with volunteer and community in running volunteer-supported activities for residents

Job Requirements:

• Relevant experience would be an advantage
• Entry level is welcome as long as with compassion, caring and thoughtfulness
• Advantageous for candidates with WSQ Certificate in Healthcare Support (Nursing Care)
• Able to communicate with team members and maintain good teamwork
• Physical fit to handle the needs of care residents

Employment Type: Full-time

About the Role:

We are seeking a skilled and proactive IT Level 2 EUCD (End-User Computing Devices) Assistant Specialist to join our dynamic IT support team. In this role, you will be guided to provide second-level technical assistance to ensure seamless operation and optimal performance of end-user computing devices and systems. Your expertise will be crucial in resolving complex technical issues and delivering exceptional service to our users.

Key Responsibilities:

• Assist in Level 2 technical support for end-user devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Collaborate with helpdesk to escalate unresolved issues and ensure prompt resolution.
• Install, configure, and maintain end-user devices and related software applications.
• Support system upgrades, patches, and new software rollouts for end-user devices.
• Manage and update IT documentation, including FAQs and troubleshooting guides.
• Monitor and address vulnerabilities and compliance issues on end-user devices with other infrastructure teams.
• Provide excellent customer service by effectively communicating technical solutions to non-technical users.

Required Qualifications:

• Minimum 1 years of experience in IT support, specifically with end-user computing devices.
• Good technical knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
• Experience with Active Directory, Office 365 and remote troubleshooting tools.
• Familiarity with endpoint security solutions and system management tools (e.g., SCCM, Intune).
• Strong problem-solving skills and ability to work independently under minimal supervision.
• Excellent communication and interpersonal skills with a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Exposure to cutting-edge technologies and projects.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and experience.

Join us in delivering exceptional IT support and driving technological excellence!

Junior L2 Production Support (Java-base)

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome
• Must be graduate from IT or Computer Science
• Must have IT background
• Need to have eagerness to learn and perform with commitment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Job Summary

The Water Treatment Marketing Support Executive will play a crucial role in developing and executing marketing strategies that promote our water treatment products and services. This position requires a blend of technical knowledge in water treatment processes and strong marketing acumen to effectively communicate our value proposition to clients and stakeholders.

Key Responsibilities

1. Develop and implement comprehensive marketing strategies to support the promotion of our water treatment solutions.
2. Collaborate with the sales team to create targeted marketing materials, including brochures, presentations, and case studies.
3. Conduct market research to identify trends, customer needs, and competitive landscape within the water treatment industry.
4. Organize and participate in industry events, trade shows, and webinars to showcase our products and services.
5. Manage digital marketing campaigns, including social media, email marketing, and website content updates.
6. Provide technical support to the sales team by articulating product features, benefits, and applications effectively.
7. Foster relationships with key customers and industry partners to enhance brand visibility and reputation.
8. Monitor and analyze marketing performance metrics to optimize strategies for maximum impact.

Qualifications

1. Bachelor’s degree in environmental science, Chemical Engineering, Marketing, or a related field.
2. Minimum of 1 years of experience in marketing support or product management within the water treatment or environmental sector.
3. Strong understanding of water treatment technologies and processes is highly desirable.
4. Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly.
5. Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management).
6. Strong analytical skills with a data-driven approach to decision-making.
7. Ability to work collaboratively in a team environment while also being self-motivated.
8. Technical Skills:

• Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).
• Familiarity with water quality parameters and analytical methods.
• Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. Proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$4200 – S$ 6800.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resume along with a cover letter detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward above required document and indicating earliest availability / notice period required, current and expected salary via email to: [email protected]

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City

Company

At CoNEX Healthcare, you can begin a life-long career of exploration and innovation, while helping to champion healthcare innovations for all, particularly in patient safety, nursing productivity and independent ageing. You'll thrive in a closely-knit and driven multidisciplinary team with purpose, breaking down barriers to innovation in a purposeful and productive healthcare ecosystem.

Learn more about CoNEX Healthcare here: www.presage.health

Job Description

The software support engineer is responsible for providing technical support with the Pre-deployment setup and post-deployment support from end-users in Hospitals, Nursing homes or other healthcare institutions.

• Assist with Pre-Deployment setup; preparation of device software after hardware assembly.
• Perform Software Updates to operational devices whenever needed.
• Perform diagnosis, and troubleshooting of technical issues.
• Provide Technical support (L1/L2) to users. There will be occasional need to respond to system issues beyond working hours on a 24/7 basis

Job Requirements

• Experience with working in Linux OS environment.
• Knowledge in working with Edge devices and peripherals (e.g: Bluetooth, Wi-Fi technology, Device Networking, etc.)
• Programming skills preferred (Bash scripting, Python, C++).
• Good communication skills and experience in working with end users on providing technical support.

Details:

• General secretarial and clerical functions relating in particular to Conveyancing works.
• Maintenance of files and records.
• Render any clerical and secretarial assistance as and when or where the company requires.

Requirements:

• Min 1 year of relevant experience will be an added advantage.
• Good communication skills, enthusiasm, and a positive and energetic attitude.
• Proficient in Microsoft Office Applications.
• Willing to work in a fast-paced environment.
• Good Organization skills and the ability to work independently.

We offer attractive salaries, good teams and a good environment to work in.

Kindly write in your full resume and expected remuneration to HR at [email protected]

Only candidates who have been shortlisted for interviews will be contacted via email.

Job Purpose:

The Overseas Operations Support serves as a crucial contributor to the management of HR Operations for the whole group of companies regionally, excluding China. The primary focus is to support the HR Director in running the organization, establishing best practices, and actively contributing to the enhancement of existing HR processes for efficient management.

Roles and Responsibilities:

• Perform the full spectrum of HR functions, not limited to payroll and insurance and also to act as Benefits advisory and support for all regional offices except China.
• Administer and coordinate benefits enrolment and renewals, leave of absence, worker’s compensation processes, health insurance, retirement plans, travel and visa arrangement, training, and other fringe benefits.
• Conduct market reviews to design strategies for proposals ensuring Company benefits packages and policies are compliant.
• Manage and process payroll & benefits and handle employee-related issues for regional offices.
• Ensure local compliance with employment laws, regulations, and other statutory HR requirements.
• Deliver HR Operational tasks efficiently within service level agreements (SLAs), including but not limited to onboarding, offboarding, transfer, assignments, employment pass, and HR queries.
• Develop effective communication and relationships with internal stakeholders and external vendors (outsourcing service partners) to achieve seamless operations.
• Stay informed about changes in employment laws and regulations, ensuring organizational compliance.
• Work with legal counsel as needed to address HR-related legal matters.
• Develop, review, and implement HR policies and procedures to ensure compliance with legal requirements and alignment with organizational goals.
• Communicate and educate employees on HR policies and procedures.
• Compile and analyze HR metrics to support data-driven decision-making.
• Prepare regular reports on HR activities, trends, and metrics for management.
• Assist in other ad-hoc HR duties as required.

Requirements:

• Degree in Human Resource/Business Admin or a relevant field.
• Minimum of 8 years' Human Resource experience, with prior HR generalist/business partnering experience for a commercial team in JPAC being an advantage.
• Strong business and HR acumen, including problem-solving skills and critical thinking.
• Positive attitude and high energy level.
• Self-reliant, resourceful, and able to work independently.
• Excellent organizational skills, decision-making abilities, and attention to detail. Demonstrated success in a fast-paced, growth environment.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities:

• Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
• Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
• Document and report recurring issues to the Technical team to support continuous improvement and product development.
• Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
• Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
• Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
• Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

• Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
• This position may require occasional travel to customer sites.
• Good English communication skills (verbal and written).

NorthLight School is a MOE specialised school that aims to be a choice school to prepare youth for life and living. Regardless of their starting points in life, we believe that they can SHINE. Each day, we are ‘kindling passion, igniting possibilities’.

We invite mission-minded individuals with the requisite skill sets and experiences to join our team to help these students on their education and life journey to achieve success.

TEACHER - COMMUNITY CARE SUPPORT

Main duties and responsibilities:

• Support HOD in the overall Department’s planning and managing of resources and its curriculum design and development.
• Be a role model and mentor to teachers/students to develop their capabilities.
• Provide career guidance to students.
• Design effective instructional materials to enhance students’ learning.
• Create conducive and industry-oriented learning environment.
• Establish positive partnerships with parents and community to enhance learning outcomes for students.

Requirements:

Basic

• Minimum Diploma in Community Care, Healthcare, Nursing or equivalent.
• At least 2 years of Healthcare Assistant/Basic Care Assistant/Nursing Aide/Registered Nurse experience in hospital, nursing home or day care setting.
• Good team player with excellent interpersonal and communication skills.

Advantageous

• Registered nurse experience.
• Qualification in ACTEP/PCTEWSQ ACTA/DACE.

We offer:

• 5-day work week
• School holiday scheme
• Learning and development opportunities

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

As an Associate Engineer in Product Support Organization, within the Aftermarket Products & Services (APS) Business Unit, this role is responsible for the technical activities that support the repair and refurbishment of goods. This includes the completion of the quality of goods meeting schedule timelines.

The Associate Engineer ensures smooth repair and refurbishment of goods:

• Repair and refurbishment support: Ensure assemble of goods with accuracy
• On time delivery: completion of work order within the scheduled time frame

Responsibilities

• Create repair and/or refurbishment work orders.
• Expedite support and coordinate the replenishing of materials and work with materials planners to proactively solve raw material issues.
• Ensure materials are issued correctly as per work order.
• Perform Troubleshooting and Diagnostic based on Troubleshooting Guide
• Perform bonding and data collection based on Standard Work Instruction and Test Procedures (~2 - 4 hours standing and using microscope)
• Disassembly, assembly and Testing of Mechatronics Assemblies module to Standard Work Instruction and Test Procedures.
• Update system records in a timely upon completion.
• Support Agility Training to all Product Lines based on Supervisor’s assignment.
• Performs other duties as assigned.

Qualification

• Minimum qualification of Vocational Certificate/NITEC in Electrical or Mechanical Engineering
• Minimum experience of 2 years in the semiconductor/ manufacturing industry
• Basic knowledge of wire bonding and/or die bonding technology is preferred
• Able to work independently to troubleshoot and analyze machines and spares issues when needed
• Possess good written and communication skills
• Proficient in Microsoft Office (Excel, PowerPoint and Words)

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

# The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives transactions

# Participate in the periodic General Ledger (GL) proofing exercises# Perform regulatory controls, account reconciliations, and record retention activities

The Job

• Perform trade verifications to ensure accuracy of booking requests
  Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
  Handle settlement tasks and daily rate revaluations accurately
  Coordinate transaction processing , regulatory controls, account reconciliations, and record retention activities in accordance with established policies
  Prepare and submit periodic internal and external regulatory reports
  Participate in the periodic General Ledger (GL) proofing exercises
• Qualifications:
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting
  Understanding of Treasury products, accounting and regulatory policies
  knowledge of Macros
  Good in written and verbal communication skills
• 
  
  Send your Cv to [email protected]

• Possess experience in Linux/Unix and worked in a 24/7 shifting schedule, supporting Tier 1 banks during crucial exchange times.
• Knowledgeable in the FIX protocol and proficient in monitoring tools like ITRS, Zenoss, and Grafana.
• Organize upgrades and maintenance, minimizing disruptions.
• Follow incident handling processes, including initial response, investigation, resolution, and post-incident review.
• Ensure effective communication and coordinated with technical staff, vendors, and stakeholders.

Requirement:

• Minimum Degree in computer Science or related.
• Must have worked in production support enviroment supporting banks for 5+ years.
• 5+ years of exeperiene in Linux/Unix
• Must have worked in a 24/7 rotating shift schedule.

StarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.

We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.

At Starvision, we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.

Job Description:

• Provide Pre-Sales and After Sales Supports on the Products developed by the Company
• Provide Good Support and Training to Customers on the usage of Application Systems developed and Implemented by the Company
• Provide Support and act as an Associate Consultant for the Implementation of Application Software System to new Customers.
• Provide 1st line technical support, diagnosis of the problem reported by customer and fix issues if possible. Otherwise file Problem issues ticket with detailed descriptions for bugs fixing by developer.
• Support team members in the continuous effort to enhance and upgrade existing Applications to support changes in the business environment
• Assist in project management, product development, implementation, testing, support and maintenance of software applications
• Meet performance (SMART) goals and objectives set by upper management
• Report on the progress of goals and objectives
• Monitor performance progress with management

Qualifications & Experience:

• Diploma,Higher NITEC or equivalent in Finance, Information technology, Computer Studies
• Ability to respond rapidly and professionally to problems originating from customers
• Possess strong analytical and problem solving skills with excellent communication skills
• Ability to work independently with minimum supervision
• Knowledge in Financial Accounting, MS .net or SQL environment an added advantage

· Responsible for project management, On-Premise Network Management, Cloud Deployment, implementation, testing, support, maintenance of Cloud Hosting Environment and support of the Application developed by the company

· Provide support, act as liaison/ consultant for Deployment of SaaS solution on the Cloud Environment.

· Provide support for SaaS solutions on the Cloud Environment offered by the Company.

· Responsible for testing out different tools used for Code Scanning, Vulnerability assessment and penetration testing on our environment.

· Support team members in the continuous effort to enhance and upgrade existing Hosting environment to support changes in the technology and business environment.

· Provide good service and timely response to the needs of external customers and within the office

Experience : 6 + Years

12 months Contract

Willing to work in 24/7 shifts ( Morning , Afternoon & Night )

Position Overview:
We are seeking a highly skilled Site Reliability Engineer (SRE) to provide Level 2 technical support

. The ideal candidate will handle critical tasks such as transaction investigations, scheme rejections, dashboard creation, application monitoring, and incident resolution, while ensuring seamless operations in a 24/7 environment.

Key Responsibilities:

1. Technical Support:
   • Provide Level 2 technical support for the application.
   • Investigate transaction inquiries and ensure timely resolution.
2. Monitoring and Analysis:
   • Create dashboards in Kibana for real-time monitoring of critical applications.
   • Fetch and analyze application logs from Kibana and Linux servers to investigate issues.
3. Data Management and Reporting:
   • Write and execute SQL queries to extract data for business requirements.
   • Generate financial reports in Oracle to meet audit and compliance needs.
4. Incident and Change Management:
   • Provide 24/7 support to resolve P1 incidents within SLAs.
   • Create and implement change requests for bug fixes, OS/server patching, and application restarts.
   • Support all infrastructure-level activities for the applications.
5. Disaster Recovery (DR) Support:
   • Deliver 24/7 DR support for the business.
6. Documentation and Process Improvement:
   • Prepare knowledge transfer (KT) documents for new processes and technical troubleshooting.
   • Investigate deviations from standard processes and escalate as per the escalation matrix.

Skills and Experience:

• Strong expertise in transaction processing platforms.
• Proficiency in SQL and experience in generating reports in Oracle.
• Hands-on experience with Kibana for dashboard creation and log analysis.
• Solid understanding of Linux servers and command-line tools.
• Experience with change management processes, including OS/server patching and application maintenance.
• Proven ability to handle P1 incidents under tight SLAs in a 24/7 support environment.

Qualifications:

• Experience in supporting merchant acquiring or payment gateway applications in a Bank
• Experience of financial transaction workflows, clearing, and settlement processes.
• Familiarity with ITIL processes for incident and change management.

Work Conditions:

• 24/7 support , willing to work in rotational shifts
• Willingness to support disaster recovery operations and participate in weekend or after-hours maintenance activities.

Location: pandan road

Working hours: 8.30am to 6.00pm (Mon – Fri)

Company transport is provided from Clementi MRT (one way) Basic salary: up to $4700/mth depending on years of experience

Mobile reimbursement of up to $50/mth

Job Highlights & Staff Benefits

* Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth

* potential

* Annual performance bonus

* Annual increment

* Team bonding activities and birthday vouchers

* Leave, Medical and Dental benefits

* Education sponsorship and fully paid external training

* As a key member of the IT Team, the candidate will play a pivotal role in maintaining and

* optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

* Administer and configure infrastructure systems and applications (e.g. Active

* Directory Services, Data Centre, video conferencing, audio system, telephony, server

* storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy,

* wireless, etc.), desktop, mobile devices and other remote devices.

* Ensure systems are backed up automatically, recovery plans and disaster recovery

* plans and patches are carried out successfully and monitor the systems’ resources

* usage closely.

* Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

* Draft and update technical documentation such as administration & user guides.

* Provide technical support to both Local and Overseas branches’ users over the LAN

* and WAN without compromising security.

* Source for products/solutions and vendors/suppliers for required projects.

* Provide L1/L2 support and participate as a team lead or member in projects.

* Requirements:

* Diploma or Degree in Computer Science, Information Technology, OR/AND

* Certification in CCNA

* Minimum of one year of relevant experience

* Proficient in enterprise networking, including WAN, LAN, and VPN optimization

* implementation and support

* Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google

* Suite products/services

* Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and

* Firewall

* Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless

* AP Controller

* Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly

* preferred

* Experience with Veeam, VMware, and UNIX/Linux is an added advantage

* Experience in API/Web Programming and Database Administration is an added

* advantage

* Able to converse in English and Mandarin due to the need to liaise with

* overseas counterparts

*Able to start work within short notice will be highly advantageous.*

Please be notified that only shortlisted candidates will be notified

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: YEO AHN AHN

EA Personnel No: R22109014

EA License No: 21C0845

Responsibilities:

• Provide first-line support for technical issues via phone, email, or in-person.
• Diagnose and resolve hardware, software, and networking problems.
• Install, configure, and maintain operating systems, applications, and hardware.
• Monitor and maintain IT infrastructure, ensuring optimal performance and security.
• Assist in the setup and deployment of new hardware and software.
• Create and maintain documentation for processes, procedures, and troubleshooting steps.
• Collaborate with other IT team members to improve processes and resolve complex issues.
• Provide training and support to end-users on new technologies and tools.
• Any ad-hoc matter assigned by superior.

Requirements:

• Diploma in Information Technology, Computer Science, or a relate field and above.
• At least 2 years of proven experience in IT support or a similar role.
• Experience in system engineering, IT support, or a related role are advantageous.
• Basic knowledge of operating systems (Windows 10, 11 & Server) and office productivity software.
• Basic networking fundamentals.
• Experience with remote support tools and ticketing systems.
• Understanding of security principles and practices.
• Proficient in MS Office such as PowerPoint, Excel, Words etc

- Support contract department teams with administrative support

- Communicate with office team members to convey any pertinent information

- Processes new project tender documents to update and maintain files and records

- Correspond to emails and attending to phone calls queries and provide needed information

- Update and maintain office policies and procedures

- Write and distribute email, correspondence memos, letters, faxes, etc.

- Manage housekeeping of all internal office matters and administrative works

- Sort and distribute mail and courier

- Other ad-hoc administrative duties when assigned

Requirements:

· Diploma in the fields of Business Studies/Administration/Management or equivalent

· High motivated, eager to learn and keen desire to contribute

· Preferable relevant construction - contract department's admin working experience

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

*Position Overview:*

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Agent with an additional responsibility for providing logistics updates to our customers. In this role, you will be the main point of contact for customer inquiries and assist with the timely communication of shipping and logistics information to ensure a seamless customer experience.

*Key Responsibilities:*

- *Customer Service Support:*

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Address customer issues, concerns, and requests, providing effective solutions and ensuring satisfaction.

- Maintain up-to-date knowledge of products and services to assist customers accurately.

- *Logistics Updates:*

- Provide customers with accurate and timely shipping information, including order tracking, delivery status, and expected arrival dates.

- Communicate proactively with customers about any delays or changes to their shipments.

- Coordinate with logistics and warehouse teams to ensure all logistics information is correct and up-to-date.

- *Issue Resolution:*

- Investigate and resolve customer complaints or issues related to shipping, delivery, and order discrepancies.

- Work with other teams (logistics, inventory, etc.) to ensure issues are handled promptly and effectively.

- *Order Management:*

- Assist customers with order placement, changes, cancellations, and returns.

- Ensure customer information and order details are accurately recorded in the system.

- *Team Collaboration:*

- Collaborate with logistics and operations teams to ensure customers are kept informed of their order status.

- Contribute to team goals by assisting with customer service improvements and logistics updates.

*Qualifications:*

- Prior experience in customer service or a similar role is preferred, but not required.

- Strong communication skills, both written and verbal.

- Willingness to learn and use customer service and logistics management software.

- Problem-solving skills and ability to handle customer concerns professionally.

- Strong attention to detail and organizational skills.

- Ability to work in a fast-paced environment and manage multiple tasks.

*Why Join Us?*

- Be part of a growing company where customer satisfaction and teamwork are a priority.

- Opportunities for growth and skill development in both customer service and logistics.

- Collaborative and supportive work environment.

This role is perfect for someone who enjoys interacting with customers and is eager to assist in providing logistics updates, ensuring a positive experience from order placement to delivery.

Details:

• General secretarial and clerical functions relating in particular to Conveyancing works.
• Maintenance of files and records.
• Render any clerical and secretarial assistance as and when or where the company requires.

Requirements:

• No experience is welcome to apply.
• Good communication skills, enthusiasm, and a positive and energetic attitude.
• Proficient in Microsoft Office Applications.
• Willing to work in a fast-paced environment.
• Good Organization skills and the ability to work independently.

We offer attractive salaries, good teams and a good environment to work in.

Kindly write in your full resume and expected remuneration to HR at [email protected]

Only candidates who have been shortlisted for interviews will be contacted via email.