Responsibilities:
• Act as the main point of contact between customers and the workshop, ensuring prompt responses and smooth service processes.
• Advise customers on vehicle maintenance, repair needs, and service intervals.
• Conduct test drives with customers to identify additional vehicle issues if necessary.
• Accurately document customer concerns and vehicle details on job cards.
• Provide clear service quotes and estimated time for completion.
• Inspect vehicles after repairs and ensure issues are resolved before handover.
• Manage vehicle check-in and check-out processes efficiently.
• Monitor service progress and keep customers informed.
• Coordinate with internal departments to resolve post-repair issues.
• Handle administrative tasks such as cost estimates, billing, and job card closures.
• Follow up with customers to ensure satisfaction with the services provided.
Requirements:
• Nitec/Diploma/Degree in Engineering, preferably in automotive-related fields.
• Minimum 2 years of experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Strong ability to detect basic vehicle faults and issues.
• Valid Singapore Class 3 Driving License.
• Excellent communication and interpersonal skills.
• Proficient in using computer systems to manage customer information and service orders.
What We Offer:
• Competitive salary package.
• Opportunities for career development and growth.
• A supportive and collaborative work environment.
Location: Woodlands @ MEGA
Working Hours: Monday - Friday 10am - 7pm / Saturday 10am - 3pm
