Total 894 support advisor job vacancies in Singapore

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
• Relevant education qualification in Engineering
• Ability to work with deadlines and with all levels of internal and external stakeholders including customers
• Ability to work in cleanroom work environment

Work Location

• Science Park II

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III in the Corporate and Investment Banking (CIB) Technology team, specifically within the Payments Technology division, you will be responsible for maintaining the operational stability, availability, and performance of our production application flows. Your role will involve troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems. You will also be instrumental in fostering a culture of continuous improvement, ultimately leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Possess technical skillset in Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Possess good working understanding of public cloud with AWS Certification as a plus.

• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system

• Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies

• Ability to multi-task, handling complex requirements and is adaptable

Note: This is a shift role, including regular weekend rotations.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=5c0c6e54534733fb4e9af2a50e801a6b

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Assistant Engineer, Production Process Support is responsible for running engineering evaluations, collecting and compiling of data with simple analysis, and part measurements. The incumbent will also manage change order (CO) activities as well as non-conformance part movements.

This position reports to the Production Process Support Manager and is part of the Manufacturing Engineering department located in Singapore and will be an on-site role.

In this role, you will have the opportunity to:

• Assist in running engineering evaluations
• Perform basic statistical analysis
• Understand and apply the process flow of non-conformance material and product change action

The essential requirements of the job include:

• Diploma/NITEC in Mechanical Engineering
• Relevant experience in lean manufacturing

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement.
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Technical Support Officer (SSL)
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + AWS + 1 to 3 months VB
• Duration: Permanent

Key Responsibilities

• Interact with customers, resellers, and partners to identify and resolve technical issues.
• Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
• Coordinate and escalate complex technical issues to the team and/or partners when necessary.
• Document issues encountered and their resolutions for tracking purposes and future reference.
• Conduct basic SSL technical support training for the Sales Support Team.
• Perform any other ad-hoc duties as required.

APPLY NOW!!!

• Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
• Strong SSL product and technical background is required.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71349 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• End to End application support for Digital applications on premise as well as Cloud (AWS).

• Primarily focus on quick incident mitigation to reduce downtime for customers.

• Monitor the changes going into the environment while ensuring system stability.

• Provide onsite technical leadership and decision taking for quick service restorations.

• Drive Technical Bridges with information from monitoring and other specific tools.

• Take key decision in terms of failovers, isolating DC and preserving customer experience.

• Perform targeted flow-triage during major incidents using tools expertise.

• Leverage tools expertise to perform targeted flow-triage during major incidents.

• Adapt Flexibly in response to changing demands.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.

• Minimum 3 years of Applications Support or related experience.

• Basic knowledge of application development – Java.

• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.

• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.

• Good communications skills – managing global bridges/ writing executive notifications.

• Experience working with geographically distributed and culturally diverse work-groups.

• Hands-on with technical operations – high pressure shift environment.

• Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.

• Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills

• Retail banking experience

• Customer-centric - preferable from technical support roles and/or professional services

• Cloud Certification

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c2bfead8836cffdf7cd3fd87bc9f234b

Job Highlights

• Great exposure to a large Japanese MNC
• Nearest MRT: Bedok (Walking distance to work location)
• Working Hours: Mon- Fri (8am - 5pm)
• Contract Duration: 12 months (Convertible/Renewable depending on performance)
• Hybrid working arrangement

Job Summary
We're seeking an experienced Systems Analyst professional to support and enhance our in-house ERP systems. In this role, you'll handle user support, lead system improvements, manage projects, and optimize business processes. Working with cross-functional teams, you'll maintain critical applications while ensuring smooth operations in our manufacturing environment. The ideal candidate brings 4+ years of IT support experience, strong Oracle database knowledge, and expertise in ERP systems.

Job Description

• Provide comprehensive support for in-house applications, ensuring smooth functionality and addressing user concerns.
• Analyze business processes and requirements, offering recommendations for enhancements and optimizations.
• Develop and maintain relevant documentation, including user manuals, process flow diagrams, and system specifications.
• Independently conduct user acceptance testing (UAT) and collaborate with users to validate system functionality.
• Proactively engage with stakeholders to gather requirements, clarify needs, and propose effective solutions.
• Plan and schedule project milestones to ensure timely and efficient execution.
• Function as a project manager when required, coordinating tasks, timelines, and resources to ensure successful project delivery.

Job Requirement:

• Degree in Computer Science or Information Technology or other related fields
• Strong knowledge of ERP systems, Sales Order, Finance, and MRP applications.
• A minimum of 4 years of experience in IT application support, with a good understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience with Oracle databases and strong technical proficiency.
• Possesses good interpersonal skills. Project management experience is an advantage.
• Demonstrates analytical and multi-tasking capabilities.
• Able to work independently, be a good team player and communicate well at all levels.
• Proficiency in SQL for database querying, reporting, and data management.
• Experience in the Manufacturing sector would be advantageous.

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

What you’ll be doing?

The Senior Technical Product Support Specialist is a Level 3 support role, providing advanced technical assistance for Sabre’s Hospitality Solutions. This role involves resolving complex customer issues, collaborating with internal teams, and ensuring the smooth operation of support processes. The specialist will act as a key point of contact for technical escalations, guiding customers and internal staff to best practices while helping improve overall support efficiency.

This role is ideal for someone with a passion for solving complex technical problems, providing excellent customer service, and helping a team grow and succeed.

Key Responsibilities:

· Take ownership of escalated cases from Level 2 support, including urgent and high-priority customer incidents, ensuring timely resolution and preventing recurrence.

· Engage directly with customers via calls, chats, emails, or support portals to address their concerns when necessary.

· Monitor and resolve high-priority issues, ensuring they are addressed effectively and within expected timelines.

· Review and enhance internal support procedures and coach team members to adhere to best practices.

· Participate in regular meetings with product and development teams to prioritize and address software defects, focusing on strategic customer needs.

· Identify and address potential customer issues before they escalate, promoting better product health and customer satisfaction.

· Develop and expand the internal knowledge base by working with product and development teams, creating resources to assist the support team.

· Assess team training needs, provide technical guidance, and contribute to performance reviews.

· Represent the support team in meetings with executives, customers, and other stakeholders.

· Advise customers on the best use of Sabre products to maximize their value.

· Temporarily assist with monitoring support quality to ensure high standards.

· Support organizational goals by driving internal projects and initiatives.

Qualifications And Education Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 5 years of experience in a technical product support role.

· Strong knowledge of cloud platforms (e.g., AWS, Azure), networking (TCP/IP, DNS), and system administration (Linux, Windows).

· Proficiency in debugging tools, APIs, and scripting (e.g., Python, Bash).

· Expertise in analyzing logs, monitoring tools (e.g., Splunk, Nagios), and resolving complex software or integration issues with a focus on security and compliance.

· Familiarity with database troubleshooting (SQL), and performance optimization.

Preferred Skills:

· Understanding of Property Management Systems (PMS), Central Reservation Systems (CRS), and Channel Management.

· Technical certifications such as ITIL, CompTIA, or equivalent.

· Advanced certifications in customer support tools or related technologies.

· Proficiency in Mandarin or Japanese.

Personal Attributes:

· Strong written and verbal communication skills with excellent interpersonal abilities.

· Demonstrates integrity, professionalism, and a high level of ethical standards.

· Analytical mindset with a passion for problem-solving.

· Detail-oriented and committed to delivering exceptional customer service.

· Self-motivated and effective in a matrixed, geographically distributed organization.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

HIRING: REGULATORY COMPLIANCE PROJECT SUPPORT

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

About Our Company

Established in 1991, Gan Teck Kar is a privately-owned company started by food-loving folks who are passionate about bringing the finest products from all around the world. Our core business is the importation and distribution of premium food products to Singapore and Malaysia with business partners all around the Southeast Asian Region.

Job Highlights / Benefits

● Free meals provided

● In-house gym

● Staff discounts

● Walking distance from Tuas Link MRT

Title:

E-Commerce Sales Support

Reports to:

Sales Manager

Introduction:

We are looking for a dynamic individual to support and drive our company’s e-commerce business for multi-brands across different marketplace platforms and online buyers.

Responsibilities:

• Responsible for the overall e-commerce sales on Shopee, Lazada, Amazon and Shopify.
• Responsible for daily e-commerce operations, including uploading and monitoring product information on the platforms.
• Ensure timely execution of order process management.
• Update stock count, monitor shipment & delivery of orders, assure on-time deliveries and update systems accordingly.
• Provide customer service to support the sales growth.
• Attend queries, resolve any concerns on their orders with minimum TAT, maintain accurate and timely records of correspondences or discussions with customers.
• Prepare monthly summary sales reports.
• Plan and execute e-commerce promotion campaigns.
• Work with in-house designers to prepare promotion banners, category banners and campaign artwork.

Requirements:

• Energetic, collaborative and results-oriented person with 1-2 years of sales experience in FMCG. Experience in handling e-commerce platforms is a bonus.
• Possess at least a Diploma in any field.
• Self-starter who is technologically savvy, organised and able to operate well in a team under pressure.
• Possess good analytical skills to evaluate sales reports to build competitive sales strategy and promotions for each platform.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans across asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams located around the globe bring broad and unique expertise. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

This position requires 5 days per week onsite in our Singapore office and occasional after hours support for moves and IT infrastructure changes.

What is Front Office Desktop Support responsible for?

Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.

What is the Associate IS Analyst-Technical Support responsible for?

Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.

What are the ongoing responsibilities of this position?

• Provide on-site technical support and customer service as well as remote user support
• Running of the server room. Able to effectively isolate issues relating to power supply, UPS, air conditioning and infrastructure cabling
• Maintain accurate tracking of tape media, loading/ unloading of tape media for backup and restoration
• Participate and conduct Disaster Recovery exercise for local office and regional offices
• Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region
• Accountability for addressing technical issues in a timely manner and providing concise and timely updates
• Address issues that arise within the local office and tickets for local and remote users routed from the service desk
• Coordinate, setup, and support technologies used in Conference Rooms
• Provide Audio Visual Support for internal meetings as well as domestic offsite meetings
• Provide support for trading and investment management technologies
• Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
• The primary value is to provide quick and effective resolution while minimizing disruption to the customer
• Actively participate in team meetings
• Ordering and maintaining inventory of IT assets as well as ensuring accurate invoicing
• Project work related to acquisitions and integration of companies
• Coordinate and support office moves, and user restacks
• Be an active advocate for the customer within IT and with outside technical groups
• Escalate issues to the appropriate teams and drive to closure
• Manage the ticketing queues to ensure issues are prioritized and actioned
• Availability to provide support outside business hours
• May include occasional travel to other offices
• Follow company guidelines, processes, and standards
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions.
• Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 365) Desktop and Laptops
• Basic Knowledge of ADS, DNS, DHCP configuration
• Handling of Asset management and vendor management
• Basic LAN (Network) troubleshooting knowledge and understanding of VLAN concept
• Outlook, MS Teams, and OneDrive configuration in end client
• Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
• Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support

What qualifications, skills and experience would help someone to be successful?

Minimum Qualifications:

• Bachelor’s or higher degree in computer science or related field
• Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
• Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
• Excellent communication and interpersonal skills
• Good problem-solving and critical thinking skills
• Ability to actively participate as part of a team as well as work independently
• Strong service delivery and customer management skills for local and remote users
• Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
• Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required
• Excellent problem-solving and multitasking skills

Preferred Qualifications

• Experience supporting multiple facets of the business in a corporate environment strongly preferred
• Experience using ServiceNow Ticketing system

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request.

We regret that only short-listed candidates will be notified.

*Position Overview:*

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Agent with an additional responsibility for providing logistics updates to our customers. In this role, you will be the main point of contact for customer inquiries and assist with the timely communication of shipping and logistics information to ensure a seamless customer experience.

*Key Responsibilities:*

- *Customer Service Support:*

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Address customer issues, concerns, and requests, providing effective solutions and ensuring satisfaction.

- Maintain up-to-date knowledge of products and services to assist customers accurately.

- *Logistics Updates:*

- Provide customers with accurate and timely shipping information, including order tracking, delivery status, and expected arrival dates.

- Communicate proactively with customers about any delays or changes to their shipments.

- Coordinate with logistics and warehouse teams to ensure all logistics information is correct and up-to-date.

- *Issue Resolution:*

- Investigate and resolve customer complaints or issues related to shipping, delivery, and order discrepancies.

- Work with other teams (logistics, inventory, etc.) to ensure issues are handled promptly and effectively.

- *Order Management:*

- Assist customers with order placement, changes, cancellations, and returns.

- Ensure customer information and order details are accurately recorded in the system.

- *Team Collaboration:*

- Collaborate with logistics and operations teams to ensure customers are kept informed of their order status.

- Contribute to team goals by assisting with customer service improvements and logistics updates.

*Qualifications:*

- Prior experience in customer service or a similar role is preferred, but not required.

- Strong communication skills, both written and verbal.

- Willingness to learn and use customer service and logistics management software.

- Problem-solving skills and ability to handle customer concerns professionally.

- Strong attention to detail and organizational skills.

- Ability to work in a fast-paced environment and manage multiple tasks.

*Why Join Us?*

- Be part of a growing company where customer satisfaction and teamwork are a priority.

- Opportunities for growth and skill development in both customer service and logistics.

- Collaborative and supportive work environment.

This role is perfect for someone who enjoys interacting with customers and is eager to assist in providing logistics updates, ensuring a positive experience from order placement to delivery.

Job Summary:

• Located at Ang Mo Kio
• 5 Days Work Week
• AWS & VB
• Up to $4,000

Job Responsibilities:

• Oversee VMware and other VCenter environments.
• Configure and manage Meraki switches, access points, and Fortigate firewalls.
• Maintain and administer Windows servers; collaborate with MS-SQL and IIS servers to support vendor development projects and generate reports through queries.
• Ensure proper maintenance of Windows workstations and laptops.
• Manage backup and recovery processes, and implement disaster recovery plans.
• Collaborate with HQ to ensure compliance with IT standards, including updating ISO documentation as necessary.

Job Requirement(s):

• Minimum 2 years of experience in IT infrastructure management.
• Diploma or Degree in Computer Science, Information Technology, or a related field.
• Able to start immediately
• In-depth knowledge of VMware and VCenter.
• Proficient in SQL and IIS server management.
• Strong experience with Windows servers and workstations.
• Hands-on experience with Meraki and Fortigate products.
• Expertise in Office 365 installation and configuration.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidate may submit UPDATED RESUME to 6990 0434 (WhatsApp – Miya) and only shortlisted candidate will be notified.

Join our Telegram Channel for more job opportunitites : https://t.me/+Nm2vlIfzUX43M2Nl

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

• To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
• Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field
• 3 years of desktop support experience in Corporate environment
• 5 days work at Raffles Quay
• MNC work environment
• Salary $2700 - $3100

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

· Responsible for project management, On-Premise Network Management, Cloud Deployment, implementation, testing, support, maintenance of Cloud Hosting Environment and support of the Application developed by the company

· Provide support, act as liaison/ consultant for Deployment of SaaS solution on the Cloud Environment.

· Provide support for SaaS solutions on the Cloud Environment offered by the Company.

· Responsible for testing out different tools used for Code Scanning, Vulnerability assessment and penetration testing on our environment.

· Support team members in the continuous effort to enhance and upgrade existing Hosting environment to support changes in the technology and business environment.

· Provide good service and timely response to the needs of external customers and within the office

• To advise and support on customer's hardware issues / requirement (Upgrade of Ram etc.)
• Handle customer compliments / complains, crisis prevention, problem solving
• Manage projects from end to end
• To analyze existing processes and suggest improvement plans to increase productivity / cost-effectiveness

Job Requirements

• Diploma / Nitec in IT, Computer, Electronics, Electrical, Mechanical Engineering or related field
• Minimum 2 years experience in IT Hardware
• Hardworking , positive attitude
• 5 days work (8.30am to 6pm) at Depot Close
• Salary $2800 - $3500

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Position: Product Manager Support
Location: Raffles Place
Salary: Up to $5,000/month + half-month bonus
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Start Date: 13 January 2025

Key Responsibilities:

• Assist the Product Manager in implementing improvements to Singlife’s products through various actions, such as new product propositions, product enhancement, rationalisation, and initiatives to improve persistency, sales/revenue, and cost reductions.
• Brainstorm and generate innovative ideas based on customer research, market analysis, distributor and customer feedback, and complaints.
• Assist in determining product features, benefits, and their viability by considering market information such as pricing and competitiveness.
• Support pre-launch and post-launch activities, including marketing materials, launch events, training, and regulatory matters.
• Assist in the review of existing products to present during the Annual Product Review.
• Ensure compliance with regulatory and business standards related to product management.
• Support the ongoing assessment of products, including responding to queries about product features, benefits, and differentiation across functions and distribution channels.
• Coordinate Fair Dealing product due diligence to determine suitable customer segments, appropriate distribution channels, and any compulsory training or tests.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Description

· Technical & Helpdesk Support, IT/Computer - Hardware, IT/Computer Network/System/Database Admin, IT/Computer - Hardware

· Installation and configuration of office broadband, firewalls, servers, routers, and workstations, as well as office relocation

· Server and Storage Consolidation, Data Protection and Retention

· Virtualization and Cloud Computing Solutions. Inventory control of laptops and licenses and maintain serial numbers.

· To initiate approval and asset write-offs for IT equipment.

· Monitoring, assigning, and purchase requisition laptops and licenses.

· Evaluate the various PCs and laptops' performance and support levels, and make any required recommendations for future purchases.

· Assist with technical and help desk issues.

· Setup a Virtual Private Network (VPN).

· End-user support (Remote Access, Teamviewer support)

· Conduct an internal compliance audit on a regular basis to prevent illegal software and program downloads.

· Coordination of IT Compliance and Audits

· Review and improve company IT Policy

· Drive Security Awareness

· Keep laptops in good working order for troubleshooting, security, and other purposes.

· Responsible for cybersecurity of our system

Requirement:

· Bachelor Degree in Computer Science and /or with IT-related discipline in relevant professional certifications.

· Minimum of three years' experience working in an IT security-related capacity, with a thorough awareness of cybersecurity frameworks and standards.

· Automation Champion. Network Supervision.

· Citizens of Singapore are encouraged to apply

• Maintain and support in-house hardware, software licenses, servers, and network.
• Maintain and troubleshoot networking equipment such as switches, routers, intranet/internet, and firewalls.
• Maintain and troubleshoot problems related to company servers and in-house systems promptly.
• Monitor, investigate, rectify, and update computer virus issues.
• Monitor vehicle tracker system
• Monitor Inventory Tracker System
• Perform daily routine tasks and system operations for LAN/WAN, hardware, and CCTV.
• Provide regular maintenance and housekeeping for servers.
• Diagnose and resolve user problems on desktops, laptops, mobile devices, and IT-related equipment.
• Ensure IT systems and facility operations comply with organizational policies and safety standards.

Responsibilities:

• Lead the monitoring, analysis, and continuous improvement of the product runtime environment across all stages.
• Collaborate with cross-functional teams (developers, product managers, user support) to identify and rectify performance issues proactively.
• Oversee the implementation and management of incident and change management workflows, ensuring they align with best practices and business requirements.
• Provide strategic direction in developing and refining operations, processes, and preventive measures for system reliability.
• Manage the operations team, ensuring high availability and top-tier support service delivery on a 24/7 basis.
• Drive improvements in automation and monitoring to minimize downtime and enhance system performance.
• Prepare and deliver presentations and reports to higher management, detailing operational activities, improvement efforts, and results.
• Mentor junior engineers and guide them in adopting best practices for monitoring, incident management, and process improvement.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 4-5 years of experience in an Operations Engineer role, with significant exposure to cloud infrastructure, monitoring, and incident management.
• Extensive experience with full-stack monitoring, cloud-based monitoring tools, and ITSM tools for incident and change management.
• Proficiency in scripting tools (e.g., Terraform, Ansible) and process automation to minimize errors and downtime.
• Strong leadership and mentoring skills, with the ability to influence and motivate the team.
• Excellent problem-solving and communication skills, capable of translating complex technical issues for non-technical audiences.
• Certification in cloud platforms (AWS, Azure, Google Cloud) is highly preferred.

Working days: Monday - Friday, 830am - 6pm

Location: Woodlands

Salary : $2500

Job Responsibilities

• Assist to develop and implement trade marketing strategies to drive sales achieve business objectives.
• Work closely with sales team and to follow through on execution of trade and in-store activities.
• Track and manage the brand marketing budget efficiently, including preparation of A&P Claims.
• Ensure timely execution of point-of-sale marketing materials, displays, and in-store promotions.
• Analyse market trends and competitor activities for growth opportunities.
• Monitor and measure the effectiveness of branding campaigns and initiatives, and provide recommendations for improvement
• Assist in the management and delivery of the assigned brand’s profitability.
• Prepare monthly reports as required.
• Collaborate with various departments and external stakeholders to facilitate smooth communication and coordination.
• Other ad-hoc job-related duties as assigned

Job Requirements

• With experience in brand activation within the consumer products industry is required, with prior experience in a trade marketing role often preferred.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279