Total 309 support analyst job vacancies in ITE-CE (College East)

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

The Compliance Anti-Money Laundering (AML) Execution Senior Analyst is an intermediate position responsible for reviewing account activity and conducting due diligence investigations, in accordance with the AML Execution team. The overall objective is to use wide range of AML knowledge to exchange complex information with team, determine best course of action for cases, and provide solutions based on regulations and established standards.

Responsibilities:

• Conduct independent research and analyze data on potentially suspicious and/or high risk client cases using financial statements and documents
• Utilize pertinent information to write clear and concise summaries on the findings of investigations and advise management on next steps
• Manage risk by analyzing the root cause of issues and impact to business
• Make recommendations to senior management on filing Suspicious Activity Reports (SARs) and/ or relationship termination or retention
• Conduct Cross Sector reviews among multiple Citi business lines
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as Subject Matter Expert (SME) to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in industry project where assigned
• Support for Monetary Authority of Singapore (MAS) Initiative - Collaborative Sharing of Money Laundering/Terrorism Financing (ML/TF) Information & Cases (COSMIC)

Qualifications:

• 5-8 years of relevant work experience
• AML Certification required
• Consistently demonstrates clear and concise written and verbal communication
• Proven analytical skills

Education:

• Bachelor’s degree/ University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

The Execution Intermediate Analyst is an intermediate position responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize in-depth AML knowledge to review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to Citi.

Responsibilities:

• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Manage risk by analyzing the root cause of issues and impact to business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as Subject Matter Expert (SME) to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in industry project when assigned

Qualifications:

• 2-5 years’ relevant experience
• Knowledge of AML regulations preferred
• Proficient in Microsoft (MS) Office
• Excellent verbal and written communication skills
• Demonstrated analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

The Execution Intermediate Analyst is an intermediate position responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize in-depth AML knowledge to review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to Citi.

Responsibilities:

• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Manage risk by analyzing the root cause of issues and impact to business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as Subject Matter Expert (SME) to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in industry project where assigned

Qualifications:

• 2-5 years’ relevant experience
• Knowledge of AML regulations preferred
• Proficient in Microsoft (MS) Office
• Excellent verbal and written communication skills
• Demonstrated analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Required skills :

Education : Bachelor degree / Diploma specialised Business and Environmental Science (Sustainability ESG) - Must

Mandrarin Speaking skills – must

Daily Duties : Change of proposal , business proposal , project management , programme management

it is a B2B role

Project Management: project management or organizational experience.

Communication & Stakeholder Engagement: excel in communication and collaboration.

Analytical Skills & Research: skilled in research, data analysis, and aligning findings with business goals.

Responsibilities

1. Assist with planning, coordinating, and monitoring of key strategic partnerships and projects

2. Coordinate with internal stakeholders, in project managing, including development of implementation plan and project timelines

3. Assist in the commercialisation of strategic projects, including working with marketing and other internal stakeholders

4. Prepare and maintain project documentation including presentation, briefings, requirements, and reports

5. Conduct research including data analysis to support business case and project use cases

6. Assist in coordinating marketing effort and outreach to achieve sustainability KPIs

Requirements

1. Diploma or Bachelor’s degree in business preferred

2. Result orientated and has the ability to drive business outcomes

3. Excellent communications skill with strong stakeholder management and coordination

4. Candidate should be process-oriented with strong attention to detail, accuracy and follow-through including the flexibility to perform in a dynamic work environment.

5. Able to work independently and as part of a team squad, and be extremely organized with strong time management skills

Experience : Fresher to 2years

Salary : SGD 2K – 4K

Employment : Contract ( 12 months)

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

The Execution Intermediate Analyst is an intermediate position responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize in-depth AML knowledge to review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to Citi.

Responsibilities:

• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Manage risk by analyzing the root cause of issues and impact to business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as Subject Matter Expert (SME) to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in industry project where assigned

Qualifications:

• 2-5 years’ relevant experience
• Knowledge of AML regulations preferred
• Proficient in Microsoft (MS) Office
• Excellent verbal and written communication skills
• Demonstrated analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

The Execution Intermediate Analyst is an intermediate position responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize in-depth AML knowledge to review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to Citi.

Responsibilities:

• Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
• Conduct Cross Sector reviews among multiple Citi business lines.
• Document and report the review/investigation findings and prepare case files with the required supporting documentation
• Summarize, in writing, clear and concise findings of the investigation
• Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
• Manage risk by analyzing the root cause of issues and impact to business
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as Subject Matter Expert (SME) to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in industry project when assigned

Qualifications:

• 2-5 years’ relevant experience
• Knowledge of AML regulations preferred
• Proficient in Microsoft (MS) Office
• Excellent verbal and written communication skills
• Demonstrated analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Apply here: [email protected]

Mission

· As a member of the PowerCARD maintenance team, provide proactive, prompt, effective and efficient support to ensure resolution of reported complex incidents, within specified SLAs.

The role of the regional Head of Support:

After projects are handed over to the production phase, the regional head of support manages the performance of the regional support team to guarantee compliance with contractual SLAs relating to the support of the PowerCARD solution. He ensures that the support staff follow defined processes and procedures to always provide outstanding customer service, and he maintains a close relationship with its customers portfolio. He will be responsible for customer satisfaction after the implementation has been successfully concluded.

Key Responsibilities:

Oversee all requests, incidents, and problems. Act as hierarchical point of escalation. Coordinate responses to critical issues raised, both internally and towards the customer.

Customer Ticket Handling - Addition or modification of configuration:

· Analyze and filter customer tickets raised through the Jira tool.

· Dispatch tickets to team members based on urgency, complexity, and customer account, and monitor their processing.

Customer Ticket Handling - Bug Corrections:

· Analyze root causes of reported problems, detect bugs, develop fixes, and send patches in the form of MTP (Move to Production) to the affected customers.

· Proactively send patches to other clients using the same version to prevent issues.

· Inform the Software Factory regarding the integration of these fixes into future deliveries.

Customer Account Management:

· Arrange on-site visits, conduct meetings (weekly, monthly, and yearly) with clients to assess the actual situation and listen to their feedback.

· Provide feedback to management regarding the monitoring and SLAs of customer accounts.

Crisis Management:

· Participate in management of crises (system down/fraud) by promptly contacting the client, diagnosing the problem, detecting real-time root causes, resolving the bug.

· Document and report the case to management.

Management and Reporting:

· Recruit and develop team members.

· Analyze & monitor the performance of the team, consolidate reports, analyze indicators.

· Make necessary process improvements to ensure compliance with SLAs.

· Define and manage ex-house support partners and resources.

· Provide comprehensive ad-hoc and monthly reports on Product Support tickets and bugs raised to the in-house development teams.

· Monitor and manage incoming ticket volumes. Identifying trends and delivering on strategies to reduce overall ticket volumes.

Profile / Skills

· Bachelor in computer science.

· Understanding PowerCARD product would be beneficial.

· Knowledge of the field of payment (protocols, actors, etc.)

· Proficiency in Incident & Problem Management, Change Review and Deployments.

· Strong analytical and problem-solving skills

· Proficiency in programming language, framework (C/C++, PL/SQL, JAVA, Unix SHELL …)

· ITIL service management experience and ITIL certification

· Team management

· Written and verbal communication skills

· Ability and willingness to work closely with the HQ in Morocco as well as with potential outsourcing partners in Asia region incl. required travels.

Proven experience as a Business Analyst in the wealth management sector, with a deep understanding of investment products, portfolio management, financial planning, and client servicing.

8+ years of experience in investment products and business solution analysis, preferably in the financial services industry. Experience with technology platforms is beneficial, but not a primary requirement.

Strong analytical skills with the ability to collect, analyze, and interpret complex data from various sources.

Solid knowledge of wealth management industry trends, including regulatory requirements, digital transformation, and evolving client expectations.

Excellent communication skills, both verbal and written, with the ability to present complex concepts in a clear and concise manner.

Strong problem-solving abilities, with a focus on identifying creative and innovative solutions.

Experience working in an agile development environment and familiarity with agile methodologies.

Proficiency in using business analysis tools, project management software.

Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.