Total 169 support analyst job vacancies in d08 little india

Experience: 1-2 years of relevant experience

Role: Production Support Analyst

Key Domain/ Technical Skills:

· SQL, Unix, Windows, MS office

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Experience: 6-9 Years

Role: System Analyst

Key Skills:

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)
• Analyse Requirements and form solutions for the application.
• Works with external application/user teams on E2E executions.

Key Responsibilities:

1. Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

c. Define and ensure traceability from functional specifications to business requirements

2. Technical Design

a. Responsible to create technical design

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements

c. In case of vendor implementation: Ensure vendor resources create technical design document

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design

f. Coordinate execution of threat modelling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats

3. Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

b. Provide input to impact assessment and estimation for Project Change Request

c. Work with Test Manager to review test plan and functional test scope.

Key Requirements:

1. You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2. Manager (ADM) in all relevant technical matters, end-to-end, within the project.

3. You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.

1 - 2 years working experience with AML (specifically transaction monitoring will be nice to have.

Systems analysts are computer software experts who assess the current state of a company's systems and work to implement new ones to improve performance and efficiency. If you're interested in information technology (IT) and working with software, learning about the typical responsibilities of a systems analyst can help you determine if the role is right for you. Understanding which industries hire these analysts and what skills they have can also aid you in preparing for career success.

JOB REQUIREMENTS:

· Reviewing current IT systems, such as network, software and hardware features for any errors or issues

· Collaborating with employees and department heads to determine which system requirements they need to remain efficient

· Building new systems that address and fix any issues shown in the current systems

· Creating analysis reports that represent the cost-benefit of any proposed upgrades

· Assisting the IT team in implementing any new system that was recently drawn up and approved

· Testing and troubleshooting any recently implemented plans to ensure they're operating efficiently

· Instructing other employees on how to use these new systems through training programs and documents

· Submitting and implementing all systems under strict deadlines and budget restrictions

• Identifies business problems and areas of concern that hamper efficiency.
• Develops solutions to improve business health.
• Acts as a liaison between business stakeholders and technical teams.
• Analyzes business operations, identifies areas for improvement, and recommends solutions.
• Uses data analytics to comprehend corporate procedures and maximize production and efficiency

Experience: 1-2 Years

Role: Finance Analyst

Key Domain/ Technical Skills:

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Advance knowledge/skills of Excel formulas and functions is a must.

· Have working experience and advance understanding of SAP system (PEMS) would be a plus.

Key Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Requirements:

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement.

Experienced as a PMO support in Bank Projects will be a plus.

Experience: 10+ Years

Role: System Analyst

Key Domain/ Technical Skills:

· SQL / PL-SQL, Java, Unix shell scripts

· Netreveal / Actimize / Fircosoft AML application,

· DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon

Key Responsibilities:

- Perform impact analysis on Project scope and document proposed solution and estimated required effort

- Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

- Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

- Define and ensure traceability from functional specifications to business requirements

- Ownership of the creation of functional design specifications and technical design document

- Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

- Review and contribute to test planning and design for SIT and UAT

- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

- Provide input to impact assessment and estimation for Project Change Request

- Manage and work with vendor and internal teams to successfully deliver committed scope for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Key Requirements:

- AML/Compliance Tech system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work for the NetReveal AML application

- Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

- Strong Oracle SQL, PL/SQL and Unix skills

- Good application design operational impact awareness

We are seeking an enthusiastic and dynamic Operations Research Analyst to oversee our Indian restaurant.

The ideal candidate will pocess deep knowledge in Indian cuisine.

With a background in statistics and operations research you will be equipped to drive operational efficiency and implement data driven strategies.

1. Leveraging Emerging Technologies

• Augmented Reality (AR): Offer immersive menu previews or virtual tours of your unique barefoot dining experience.
• AI Chatbots: Implement AI-driven chatbots for answering FAQs, taking reservations, or promoting specials.
• IoT (Internet of Things): Use IoT devices for smart energy management, temperature control, and equipment monitoring.

2. Streamlining Operations

• Point-of-Sale (POS) Systems: Implement advanced POS systems to manage orders, track inventory, and generate sales reports efficiently.
• Inventory Management: Use digital tools to automate stock tracking and reduce waste by forecasting ingredient usage.
• Kitchen Display Systems (KDS): Digitize order management in the kitchen for faster and error-free service

3. Enhancing Customer Experience

• Reservations and Waitlist Systems: Set up digital platforms to manage bookings and reduce customer wait times.
• Contactless Dining Solutions: Integrate QR code menus, online ordering, and digital payment options for a seamless dining experience.
• Feedback Management: Use apps or platforms to collect, analyse, and respond to customer reviews.

4. Boosting Marketing and Branding

• Social Media Strategies: Leverage tools to automate and optimize content posting, engagement, and analytics for platforms like Instagram and TikTok.
• Data Analytics: Analyse customer data to create targeted marketing campaigns and promotions.
• Website and SEO Management:

Enhance your website for better visibility and include features like a blog, menu, and reservation system

Any other tasks as assigned by the Manager which improves the efficiency of the restaurant operations.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / SQL, AS/400 ( Basic Navigation) , Mainframe ( Not Mandatory)

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / open, AS/400 and mainframe

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Responsibilities

• To Provide infrastructure support services to the Systems as well as any other IT systems
• Facilitate the provision of LAN connections to any IT systems
• Facilitate the patching of network points in the Branch Server Room for any IT systems
• Preliminary troubleshooting of any IT systems deployed in the branch, Provisioning and supporting technical issues related to Desktop/Web conferencing and Room-based video conferencing systems

Asset Management services :

• Technical Support services in relation to the following hardware:
• Desktop Computers, Laptops, Touchscreen PCs, Tablets, and other personal computing devices;
• Peripherals such as laser printers, thermal printers, colour printers, and other printing devices;

Operational Support services for Application Systems:

• To provide Operational Technical Support to the Facility Management (FM) teams and the Application teams or suppliers to provide end-to-end Operational Support services
• To provide Operational Support for Application Systems (eg. Library Management System (LMS)).
• Provision of resources, expertise and solutions in information technology to ensure that the existing computer systems continue to meet the intended functionalities and objectives

Requirements

• ITE or Diploma in Information Technology or its equivalent
• A minimum of 2 years relevant experience in an on-site Technical support role
• Knowledge of IT networking with understanding of TCP/IP internetworking fundamentals, and good command of Windows Desktop OS, Microsoft Office suite and e-mail support the ability to handle Level 2 support
• Basic knowledge of ITIL process such as Incident, Problem and Change Management
• Technical knowledge to install systems, upgrade and repair software and hardware
• Hands-on knowledge on DHCP, file/print services, registry modification, VB scripting, and use of other desktop tools would be essential
• Good communications skills, both oral and written

JOB OVERVIEW

We are looking for a Field Support Engineer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform Preventative Maintenance of security and parking equipment, and day-today troubleshooting and corrective maintenance at various car park sites.
· Promptly submit and write Service Reports and Maintenance Checklists after each session to ensure the next team can follow-up on next-steps in a timely manner.
· Assist in resolving technical issues with customers, contractors and vendors.
· Able to provide necessary training to teammates and end-users.
· Assist in project implementation and enhancement work of security and car park systems including installation and commissioning.
· Work closely with the Technical Support and Customer Support team both onsite and remotely.
· Assist with stock management.

QUALIFICATIONS AND REQUIREMENTS

· Candidate must possess at least a Diploma or Professional Certificate in Electronics/Electrical/Mechatronics Engineering or any related field.
· Possess good communication and presentation skills with good command of English.
· At least 1-2 years of working experience in car park or security field preferred.
· Experience dealing with CCTV, network access and other security devices will be advantageous. Able to work well in a team.
· Valid Class 2 or 3 Driving License required.
Willing to work on rotational standby duties

JOB OVERVIEW

We are looking for a Technical Support Programmer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries.

· Assist in resolving software related technical issues with customers, contractors and vendors.

· Able to provide necessary training to teammates and end-users.

· Assist in project implementation and enhancement work of security and car park systems including preparation and updating of application software.

· Work closely with the Field Support and Customer Support team both onsite and remotely.

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 2 years relevant working experience preferred.

· Degrees from related fields and experienced candidates will also be considered.

· Must have proven experience with C#, Visual Studio, IIS, SQL, web services, CSS, AJAX, Javascript, XML etc.

· Strong understanding of SQL databases, writing and optimizing queries.

· Good and positive working attitude

· Willing to learn and pick up new skills.

· Able to handle pressure and work with tight deadlines.

· Able to work well individually and in a team.

· Self motivated, with a sense of ownership

JOB OVERVIEW

We are looking for a Technical Support Programmer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries.

· Assist in resolving software related technical issues with customers, contractors and vendors.

· Able to provide necessary training to teammates and end-users.

· Assist in project implementation and enhancement work of security and car park systems including preparation and updating of application software.

· Work closely with the Field Support and Customer Support team both onsite and remotely.

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 2 years relevant working experience preferred.

· Degrees from related fields and experienced candidates will also be considered.

· Must have proven experience with C#, Visual Studio, IIS, SQL, web services, CSS, AJAX, Javascript, XML etc.

· Strong understanding of SQL databases, writing and optimizing queries.

· Good and positive working attitude

· Willing to learn and pick up new skills.

· Able to handle pressure and work with tight deadlines.

· Able to work well individually and in a team.

· Self motivated, with a sense of ownership.

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

JOB OVERVIEW

We are looking for a Technical Support Programmer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform system maintenance of security and parking systems, and provide day-to-day system/technical support to users on all system related enquiries.

· Assist in resolving software related technical issues with customers, contractors and vendors.

· Able to provide necessary training to teammates and end-users.

· Assist in project implementation and enhancement work of security and car park systems including preparation and updating of application software.

· Work closely with the Field Support and Customer Support team both onsite and remotely.

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 2 years relevant working experience preferred.

· Degrees from related fields and experienced candidates will also be considered.

· Must have proven experience with C#, Visual Studio, IIS, SQL, web services, CSS, AJAX, Javascript, XML etc.

· Strong understanding of SQL databases, writing and optimizing queries.

· Good and positive working attitude

· Willing to learn and pick up new skills.

· Able to handle pressure and work with tight deadlines.

· Able to work well individually and in a team.

· Self motivated, with a sense of ownership

Experience: 10+ Years

Role: System Analyst

Key Domain/ Technical Skills:

· SQL / PL-SQL, Java, Unix shell scripts

· Netreveal / Actimize / Fircosoft AML application,

· DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon

Key Responsibilities:

- Perform impact analysis on Project scope and document proposed solution and estimated required effort

- Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

- Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

- Define and ensure traceability from functional specifications to business requirements

- Ownership of the creation of functional design specifications and technical design document

- Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

- Review and contribute to test planning and design for SIT and UAT

- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

- Provide input to impact assessment and estimation for Project Change Request

- Manage and work with vendor and internal teams to successfully deliver committed scope for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Key Requirements:

- AML/Compliance Tech system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work for the NetReveal AML application

- Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

- Strong Oracle SQL, PL/SQL and Unix skills

- Good application design operational impact awareness

Experience: 6-9 years of relevant experience

Role: System Analyst

Key Domain/ Technical Skills:

· Proficiency in Informatica PowerCenter version 10.x or higher

· Experience in setting up, upgrading and troubleshooting Informatica PowerCenter infra

Experience in analyzing and producing technical mapping design specifications

Key Responsibilities:

· Responsible for installing, configuring, testing and maintaining Informatica PowerCenter software

· Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping

· Responsible for building of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)

· Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)

· Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity

· Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures

· Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities

· Must have impeccable written and oral communication skills down to the mapping documentation level

· Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners

Escalate critical technical issues and potential problems as needed to the Project Manager to address any related issues in advance of deadlines.

Key Requirements:

· Should be independent, quick learner and team player

· Able to work independently with minimum guidance

· Have good communication skills (to work with various levels)

· Minimum 4 years or above with the relevant experience

· Proficiency in Informatica PowerCenter 10.x or higher preferably in a Unix (Linux/AIX) environment with AS400/Oracle sources and targets.

· Must have experience in Oracle 19c or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (Linux/AIX)

· Experience Job scheduling tools like Control-M

· Good to have experience in Change Control Management tools & Visio

· Have experience on all stages of Software Development Life Cycle (SDLC)

· Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production

Able to organize and prioritize assignments in a fast-paced and deadline-oriented environment

OVERVIEW:

The Corporate Planning function at HMI Medical plays a pivotal role in driving integration and synergies across key entities within the Group. This role offers recent graduates the opportunity to significantly contribute to the integration of one of HMI Medical's entities. As a Corporate Planning Analyst, you will report to the Corporate Planning Senior Manager and assist in project management and execution of key integration workstreams. You will work closely with key internal stakeholders and cross-functional teams and support in reporting to senior management on key integration initiatives.

RESPONSIBILITIES:

• Support the development of integration plans to achieve synergy targets and value realization for the respective entity.
• Assist in the project management and execution of integration plans/key integration projects for one of HMI Medical’s entities.
• Assist in monitoring and tracking the progress of integration workstreams and related tasks/action items.
• Coordination with cross functional teams and manage internal stakeholders to facilitate smooth integration planning and project execution.
• Prepare presentation materials for internal/external discussion and reporting to senior management.
• Contribute to the development of strategic plans specific to the entity’s integration efforts.
• Conduct relevant research and analysis to support the creation of management and Board materials related to integration activities.

WHAT WE LOOK FOR:

We seek candidates with the following qualifications:

• Graduates with a Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• Strong analytical and problem-solving skills, with the ability to synthesize information and suggest solutions.
• A proactive team player who demonstrates a positive attitude, resourcefulness, and the ability to work both independently and collaboratively.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize duties effectively.
• Strong communication skills, both written and verbal, with the ability to engage with stakeholders at various levels.
• Fundamental understanding of financial statements and accounting principles is preferred.
• Proficiency in Microsoft Excel and PowerPoint, with a willingness to learn new technologies.
• A genuine interest in the healthcare sector and business integration processes.

Responsibilities

• End User Support Service (EUSS) Service Desk for liaising on issues related to accessing applications from the WOG stations and through WOG-network.
• Workday related application issues.
• Attend to incidents and requests which are reported through phone calls, E-mails, Online submission through the ITSM system and any other communication channels (e.g. WhatsApp, Telegram, etc).
• Log all incidents/requests, and issue ticket number to the customer/requester
• Perform first-level incident isolation, troubleshooting, bypass, recovery and resolution Assist caller by providing usage support for software/applications
• Maintain and build up FAQs (frequently asked questions) relating to the software/applications
• Track/monitor the status of the incidents, Provide update to the customer/requester on the status of the incidents/requests.

Requirements

• At least a diploma in IT or equivalent
• a minimum of 2 years’ Service Desk support experience with desktop skills/knowledge in Microsoft Windows, Microsoft Office, Microsoft Outlook
• good communications skills, both oral and written, with a good command of the English
• Desk processes such as Incident, Problem and Change Management; and e) strong analytical and troubleshooting skills, and the ability to work in a multi-task-oriented environment
• ITIL Foundation Certification preferred

Experience: 6+ Years

Role: System Analyst

Key Skills:

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)
• Analyse Requirements and form solutions for the application.
• Works with external application/user teams on E2E executions.

Key Responsibilities:

1. Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

c. Define and ensure traceability from functional specifications to business requirements

2. Technical Design

a. Responsible to create technical design

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements

c. In case of vendor implementation: Ensure vendor resources create technical design document

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design

f. Coordinate execution of threat modelling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats

3. Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

b. Provide input to impact assessment and estimation for Project Change Request

c. Work with Test Manager to review test plan and functional test scope.

Key Requirements:

1. You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2. Manager (ADM) in all relevant technical matters, end-to-end, within the project.

3. You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.

1 - 2 years working experience with AML (specifically transaction monitoring will be nice to have.

Candidate needs to assist Director/Manager in preparing MS Excel presentations, to do interactions with different departments and Mandarin speaking stakeholders to gather data.

* Experience in Advanced Excel tool

* Good experience in reports preparation and presentation to seniors

* Good to have PowerBI, Tableau User Level experience

* Good communication skills

* Need to report to Senior Manager/Director

Location: North, Singapore

Experience: 2-4 yrs

Domain: Electronics (not mandatory)

Mode: 1 Years contract under us, extendable

Monthly Salary: around S$ 3500-3800 + 1 month retention bonus will be paid along with 12thmonth’s salary

Interview rounds: 1 or 2

Availability: Immediate – 30 days

Experience: 10+ Years

Role: System Analyst

Key Skills:

· SQL / PL-SQL, Java, Unix shell scripts

· Netreveal / Actimize / Fircosoft AML application,

· DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon

Key Responsibilities:

- Perform impact analysis on Project scope and document proposed solution and estimated required effort

- Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

- Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

- Define and ensure traceability from functional specifications to business requirements

- Ownership of the creation of functional design specifications and technical design document

- Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

- Review and contribute to test planning and design for SIT and UAT

- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

- Provide input to impact assessment and estimation for Project Change Request

- Manage and work with vendor and internal teams to successfully deliver committed scope for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Key Requirements:

- AML/Compliance Tech system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work for the NetReveal AML application

- Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

- Strong Oracle SQL, PL/SQL and Unix skills

- Good application design operational impact awareness

Requirements:

· Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.

· 1-5 years of experience in IT or cybersecurity roles.

· -Practical working expertise with one or more of the following technologies: Trend Micro Deep security, Web Gateway ,Tripwire, IWS, Fortigate.

· Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and Firewalls (e.g. Checkpoint, Fortigate)

· Strong analytical and problem-solving skills.

Excellent communication and teamwork abilities.

Experience: 3-5 Years

Role: Business Analyst

Key Skills:

• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Practical knowledge of scripting languages, preferably Python / Java
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations.

Key Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively