Total 21,831 support analyst job vacancies in Singapore

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Summary:

The Hypervisor, Storage, and Backup Lead is responsible for managing, maintaining, and optimizing the project’s virtual infrastructure, storage systems, and data backup solutions. This role ensures high availability, performance, and compliance across virtualized environments and data systems, providing seamless support and solutions for mission-critical systems.

Key Responsibilities:

1. Hypervisor Management

• Design, implement, and maintain virtual infrastructure using hypervisor technologies, including VMware and Oracle Linux Virtualization Manager (OLVM).
• Monitor and optimize virtual machine performance, resource allocation, and utilization to ensure optimal system function.
• Ensure high availability and reliability of the virtual infrastructure through proactive maintenance, monitoring, and incident resolution.
• Manage and resolve incidents and problems within the virtual environment, collaborating with internal teams as necessary.

2. Storage Management

• Oversee the administration of storage systems, such as SAN (Storage Area Network) and NAS (Network-Attached Storage).
• Conduct regular storage health checks and utilization assessments, identifying and implementing optimization opportunities.
• Ensure adequate storage capacity is maintained to meet application and infrastructure demands.
• Address and resolve incidents and issues related to storage systems efficiently to minimize downtime.

3. Backup Management

• Manage and optimize backup solutions, ensuring data protection across the project’s environment.
• Monitor backup schedules to ensure successful completions, addressing any failures promptly.
• Ensure compliance with organizational and regulatory data retention policies and regulations.
• Resolve incidents related to the backup solution and perform necessary recovery actions.

4. Documentation and Reporting

• Maintain comprehensive documentation of virtual environments, storage configurations, and backup procedures.
• Generate regular reports on system performance, capacity planning, and backup status to support decision-making.
• Prepare Root Cause Analysis (RCA) reports for high-severity incidents and collaborate on preventive measures.
• Escalate issues to vendors when necessary to ensure timely incident resolution.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of experience in hypervisor management (VMware, OLVM, or similar), storage systems (SAN, NAS), and backup solutions.
• Strong understanding of virtualization principles, resource allocation, and capacity planning.
• Proficient in storage administration, health monitoring, and incident management.
• Experience with backup and recovery systems, including scheduling, monitoring, and troubleshooting.
• Excellent problem-solving skills with the ability to address incidents quickly and effectively.
• Strong communication skills and ability to generate clear, detailed documentation and reports.

Preferred Skills:

• Certifications in VMware, OLVM, or related virtualization and storage solutions.
• Experience with high-availability architectures and disaster recovery planning.
• Familiarity with compliance frameworks related to data retention and recovery

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Construction company located at Tiong Bahru.

Customer Support Engineer

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.

• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.

• Provide administrative support for sales meetings, product presentations, and other related events.

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.

• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.

Requirements:

• Exposure in Engineering or a related field preferred.

• Experience in sales support or customer service roles is an advantage.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.

• Ability to handle multiple tasks, work under pressure, and meet deadlines.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Purpose

You are required to assist and support daily operations of the New Business Underwriting Support team.

The Job

· Working effectively with team members and parties from various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met

· Process daily incoming transactions related to New Business Underwriting Support

· Attend emails from intermediaries, external and internal customers, on enquiries and outstanding requirements/ actions related to policy issuance

· Support the daily operations of the admin team on processing of daily incoming applications and emails received from intermediaries, external and internal customers

· Coordinate and collaborate with intermediaries and internal stakeholders to ensure daily work issues are resolved to provide appropriate and timely services to customers

· Identify process gaps and manage process improvement within the New Business administration team

· Manage changes and enforce governance through providing overall guidance to staff on business deliverables; including managing staff resources, managing internal work-streams interdependencies

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Degree holder and above in related discipline (Banking/ Finance/ Business/ Accounting) with relevant insurance certifications preferred

· Minimum 4 years of relevant experience in the insurance industry or in an administrative capacity with an eye for details and meticulous

· Good interpersonal skills and communication skills – proficient in oral and written

· Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications

· Problem solving, customer service orientated

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

The Role:

The lead analyst will be responsible for managing a portfolio of South and South East Asia (SSEA)-based issuers rated by Moody's. The role involves conducting high quality quantitative and qualitative analysis to assess the credit quality of a range of entities and debt instruments, including rated projects and corporates in the infrastructure and power/utilities sectors within SSEA. The individual will demonstrate in-depth knowledge of the operating environment and sectors, and conduct ongoing monitoring to support rating accuracy. The individual will manage both internal and external relationships, including at senior levels, and write comprehensive, insightful, and thought-provoking research on individual companies, projects, and broader sectoral themes, including ESG-related aspects. The role requires frequent interaction with investors, intermediaries, and issuers, and managing assigned relationships, hence an ability to confidently interact with external parties is a prerequisite. The analyst's activities will also include outreach initiatives on a broader regional basis.

Responsibilities and Desired Skills/Experience:

Quantitative and Qualitative Analysis

• The lead analyst will be responsible for ongoing monitoring of rated entities to ensure rating accuracy, managing a portfolio of utilities, infrastructure, and project finance companies in SSEA.
• This role demands strong analytical and problem-solving skills, along with a comprehensive understanding of financial statements and business operations, to conduct both quantitative and qualitative analysis assessing the credit quality of different entities and debt instruments.
• The analyst will conduct credit analysis, encompassing the analysis of data, the development of financial forecasts, the review of transaction documents, and the assessment of credit quality.
• The successful candidate will have a solid understanding of the utility, project finance, and infrastructure sectors in SSEA. This may require an in-depth understanding of the operating environment, cultural knowledge.
• In addition to leading effective presentation of credit in rating committees, credit estimate discussions, and other analytical meetings, the individual will also provide a knowledgeable perspective to other analysts throughout the credit process.

Research

• The lead analyst is expected to generate clear, insightful and thought-provoking research reports on individual companies and industry sectors.
• This role requires strong writing skills, an aptitude for transforming data into visual narratives, the ability to articulate complex concepts in a clear and comprehensible manner, and an in-depth knowledge of the subject matter.
• The role also involves creating compelling company-specific and sector-related research, which includes credit reports, sector comments, infographics, and industry outlooks. Balancing these research and outreach responsibilities with daily transaction and surveillance activity is a critical part of the job.
• The responsibilities also include conducting detailed research on broader sectoral themes, especially those related to environmental, social, and governance (ESG) factors. The analyst must exhibit excellent research skills, a keen eye for detail, and a thorough understanding of the relevant sectors and ESG issues.

Outreach

• The role entails frequent interaction with investors, intermediaries, issuers, and senior utility and infrastructure executives. Broad existing contacts in this area will be advantageous. The analyst is expected to confidently and effectively communicate with these external parties, manage relationships with both internal and external stakeholders at senior levels, and handle sensitive information with discretion.
• The analyst is expected to confidently engage in, and deliver insightful presentations at, various conferences, industry events, and key stakeholder meetings. This active participation will enhance the visibility and leadership of Moody’s franchise throughout the region.
• Managing issuer relationships at a very senior level is a critical aspect of the role, demanding exceptional interpersonal skills, professionalism, and the ability to handle situations with tact and diplomacy.

Leadership and collaboration

• The analyst is expected to take an active role in strategic projects that bolster team effectiveness and success across the region.
• The individual should be adept at forging constructive working relationships and consensus with wider diverse team members spread across various locations. Furthermore, the analyst should be able to collaborate seamlessly and collegially with other team members and analytical teams within Moody's.
• The analyst is expected to tap resources and knowledge resident in other team members to proactively and creatively problem-solve complex analytical challenges while retaining a clear individual perspective.
• A material part of the role involves providing leadership, as well as coaching and mentoring to less experienced staff.

Qualifications:

• The candidate should hold a graduate degree in finance, banking, economics, corporate finance, or a related discipline, with postgraduate qualifications being highly desirable.
• The individual should have a minimum of 6 years of relevant analytical experience, preferably gained within a financial institution and predominantly in a credit role. Experience in analyzing corporate, project, and infrastructure sectors would be beneficial, as would experience in another financial institution or major research house.

The Individual:

• The ideal candidate will exhibit a robust quantitative aptitude, coupled with a proven analytical and problem-solving ability. This includes proficiency in MS Excel and a comprehensive understanding of complex financial structures.
• The candidate should be an articulate communicator, delivering clear and concise messages both in written, verbal and visual forms, with public speaking experience being a commendable attribute. A background in writing equity and/or credit market research, using artificial intelligence tools and prompting, is an advantage.
• The ability to exercise sound judgment, developing independent opinions and defending personal views, yet remaining open to alternative perspectives is essential. A high standard of work, with a keen eye for detail, is expected. Experience with documentation review will be helpful.
• The candidate should be highly organized and efficient, with the ability to juggle multiple tasks and meet stringent deadlines.
• The candidate should be capable of establishing strong professional relationships, managing complex stakeholder interactions, and effectively representing the Moody’s franchise.
• A balanced and mature personality is crucial, along with the ability to thrive in a highly collaborative and learning-focused environment. The candidate should embody a proactive work ethic, characterized by a "can do" attitude and a history of demonstrating initiative and strong teamwork.
• Fluency in English is a prerequisite, while competency in any other regional languages would be a bonus.

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Job Summary:

We are seeking for an experienced SAP SD Techno-Functional Analyst who has been through at least a FULL life-cycle implementation for S/4HANA.

Candidate must possess thorough understanding of SD-related Simplification items in S/4HANA and has played a key SD functional role in Testing, Data Migration and Cutover during their previous S/4HANA implementation.

Candidate should process strong SD business background, has hands-on with the related configurations and able to perform deep-dive analysis to develop high quality work including functional and technical specifications.

Candidate will need to be detail oriented, a good team player and has excellent communication skills to work with cross-functional teams and business.

This is key for supporting the various S/4HANA implementation phases including Integration Testing, User Acceptance Testing and Mock/Actual Cutovers.

A knack on seeking answers on their own, reaching out for help and a thirst for knowledge are must have qualities in navigating Apple's landscape.

Key Qualification:

• At least one FULL life-cycle implementations of SAP S/4HANA.
• Good understanding of Finished Goods business process
• Experience in SAP SD is a must - worked on implementations around IDOCs, Orders, Pricing, Invoicing, Outputs etc.
• Performed detail system analysis, developed functional and technical specifications and hands-on configuration experience for S/4HANA in large-scale project implementation (preferably for a global, multi-national corporation with many customisations)
• Played a key SD functional role in all Testing phases and Cutover activities for S/4HANA project implementation. Experience in Test Automation, Data Migration and Data Validation tools are a huge plus.
• Ability to efficiently interact with multiple organizations to successfully implement projects between multiple modules.
• Worked closely with Technical, DevOps and other cross functional teams in design and implementation of SAP S/4HANA.
• Excellent configuration skills and possessing ABAP knowledge is a huge advantage.
• Adaptive to learning new technologies.
• Excellent written and verbal communication skills are required.

Job Responsibilities:

• Hands on role in Test scope definition and Test scripting. Unit Test and String Test execution after code remediation.
• Perform end-to-end Integration Testing and supporting User Acceptance Test.
• Perform Data Validation using Apple selected tools during each data migration cycle
• Coordination across multiple tracks and functions for Cutover discussion and activities
• Deep-dive analysis with technical team for resolution of issues identified throughout Testing, Business Data Validation and Cutover cycles.
• Work across teams for triaging issues and resolution under a time pressure.
• Execute projects, setting project deliverables priorities, monitoring, reporting on the process, progress, risk, and result.
• Effectively communicate project status to the project stakeholder on a regular basis.
• Partner with business to ensure their expectations are met and managed.
• Ensures consistent delivery of a quality projects and adhere to Apple Project Life Cycle.

Requirements:

• Bachelor's Degree from accredited university in Computer Science/Information Technology/Engineering.
• At least one FULL life-cycle implementations of SAP S/4HANA.
• At least 6+ years of SAP SD working experience in high tech manufacturing/OEM or consumer product environment

As a System Analyst, you need to:

• Understand business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

Required Skills:

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts.
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube, etc.Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc.
• To have a keen interesting in IT / programming / system designs.
• Good understanding of SDLC.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

As a System Analyst, you need to:

• Understand business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

Required Skills:

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts.
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube, etc.Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc.
• To have a keen interesting in IT / programming / system designs.
• Good understanding of SDLC.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Description:
• Partner with Bank’s IT and wealth management stakeholders to understand and document business needs, analyze processes, and identify improvement opportunities
• Understand current systems and workflows, proposing optimized solutions that align with business goals and compliance standards
• Collaborate with IT and development teams to ensure the technical solutions meet business requirements
• Develop and document detailed business requirements, use cases, process flows, and functional specifications
• Define UAT test cases to test the business requirements
• Review of data and work to improve on data quality
• Facilitate workshops, meetings, and presentations to capture requirements and communicate project updates to stakeholders
• Act as a liaison between business units, technical teams and developers throughout the project lifecycle, ensuring alignment and addressing any challenges
Qualifications:
• 8-10 years of experience as a Business Analyst, with a focus on client life cycle management - wealth management or financial services.
• Proven experience working on technology-driven projects
• Good understanding of wealth management products such as investment funds, portfolio management, retirement planning, and advisory services.
• Experience with Agile software development methodologies and business analysis tools (JIRA, Confluence, etc.).
• Knowledge of data analytics, business intelligence (BI) tools, and reporting platforms is an advantage.
• Excellent communication skills, with the ability to work collaboratively and present complex information to non-technical stakeholders.
• Updated on industry trends, regulations, and technological advancements in wealth management
Expectations:
• Ability to work independently and as part of a cross-functional team in a dynamic environment.
• Strong problem-solving skills and a proactive approach to identifying business needs and delivering solutions.
• Detail-oriented with a commitment to delivering high-quality, accurate, and compliant business solutions.
• Flexibility to adapt to changing business priorities and to manage multiple projects simultaneously.
• Willingness to continuously learn and keep abreast of industry changes, regulations, and technology trends in wealth management.

Are you a data analyst who is passionate about governance and transforming data into actionable insights? In this role, you will foster strong relationships with key stakeholders in the region, leveraging your data expertise and experience in data management to achieve meaningful outcomes. If you have a strong understanding of data sensitivity and enterprise architecture, this opportunity is for you.

Key Responsibilities:

• Work with group companies to collect, clean, and preprocess datasets to ensure data quality and reliability
• Conduct exploratory data analysis to identify patterns, trends, and anomalies
• Ability to data manipulation and apply statistical methods to transform data into actionable insights for business stakeholders (familiar with regression and time series analysis)
• Interpret and communicate findings to non-technical stakeholders through reports, BI dashboards, and presentations
• Automate existing recurring reports and analyses
• Design and develop the data architecture for BI solutions
• Build data pipelines where necessary for the development of visualization solutions
• Ad-hoc analysis required by management to support strategic initiative

General Requirements:

• Minimum of 2-3 years of experience in a business setting focused on data analysis, insights, and recommendations. Fresh graduates are welcome
• Excellent data visualization skills, with experience in creating dashboard reports using Power BI, Tableau, or similar tools
• Knowledge with database, data modelling and ETL pipeline development
• Knowledge in SQL, and Python is a plus
• Bachelor’s degree (or equivalent) in mathematics, computing, statistics, business analytics, finance or equivalent

Key Competencies

• Enjoy capturing and analysing large amounts of data
• Natural problem solver
• Analytical thinking
• Great interpersonal skill

We are currently looking to hire a “Business Analyst - Mid-level/Senior”This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Location: Singapore

Job Type: 1 year contract under Avensys

JD:

Mandatory Requirements: Key Skills and Experience:

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: S Benakoppa

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Role : Business Analyst (Corporate Banking)

Location : Singapore

Duration : Long term contract

Job Scope

• Requirements Analysis & Elicitation
• Responsible to identify and define detailed functional specifications based on the business requirements document
• Analyse and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation
• Monitor and manage risks /issues related to requirements and scope-creep
• Team Collaboration
• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.
• Assist in translating business requirements into test scenarios.Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request

• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills
• Good team player with excellent interpersonal and communication skills
• Strong working knowledge of relevant applications and development life cycles

Mandatories are:

• Very strong with Functional User Stories writing.
• Good understanding of JIRA
• Working knowledge of Payment flows and Corporate banking

Be Transformational.

Make your mark. Create an impact.

[What the role is]

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of a new exciting journey! IRAS has always been at the forefront of IT, leveraging the latest technologies to deliver the best experience for our citizens. IRAS is now embarking on a journey to modernise our application systems to ensure that they are scalable, efficient, secure and deliver business capabilities.

We will be leveraging technology like containers, microservices, DevOps and cloud computing to improve agility and to support business transformation. This journey will involve change that cuts across technology, talent and process.

The candidate shall be responsible for eliciting business needs and analysing business problems. He/she will work with agile development teams to perform functionality test and ensure delivery of defined digital solutions.

[What you will be working on]

• Design and consult in the business requirements elicitation and scoping process for different levels of complexity
• Work with project team to validate user stories as part of the Agile delivery cycle, e.g. user stories grooming, sprint planning, daily stand-ups, sprint demo, sprint retrospective, etc.
• Perform functional testing and verification of data migration
• Work with user stakeholders to implement test cases to simulate user requirements with relevant test data
• Automate test cases using tools such as Tricentis Tosca
• Analyse possible test coverage lapses and discrepancies

[What we are looking for]

• Background in any discipline
• Prior experience working on Agile IT projects is preferred

Job Purpose

The role will support the Regional Compliance, Data Privacy functions with the handling of day-to-day compliance,
This will include Data privacy issues for the Regional Office in Singapore and Allianz operating entities (OEs) in the Region.
The role will manage, document and align with Group Compliance (German Desk) on key compliance topics of customer protection, data privacy management and corporate compliance. The role will provide advise and business partnership to the region on Allianz Global Compliance standards, functional rules and frameworks.
This role will support the Regional Compliance Function in fulfilling its tasks relating to governance, risk management, oversight, and monitoring in relation to Asia Pacific Region Operating Entities (AZAP OEs), as well as Regional Office in Singapore (AZAP). It includes providing advice, support and guidance on compliance matters and escalated topics with focus on risk assessment, quality assurance, trainings, reporting and monitoring, as well as follow-up to ensure timely and effective mitigation of relevant compliance risks and issues.

This is a 1-year contract role.

What you do

You will

• Prepare and conduct OE compliance, governance and data privacy reviews and risk assessments as part of the Compliance Quality Assurance Program
• Perform completeness reviews of the documentation received from OEs, taking minutes of the meetings with OEs, Group functions, support in preparing reports and various materials for different internal stakeholders including Group
• Support in preparing and conducting trainings to employees on compliance, legal and data privacy topics
• Ongoing monitoring of compliance and risk frameworks, policies and procedures. This will include direct engagement with group on key areas and alignment on how best to strategically roll out group initiatives across the region
• Support the Regional Chief Compliance Officer and Regional Chief Legal Counsel in preparing reporting for senior management, committees and board
• Provide business oriented legal advice to ensure adherence to applicable laws and regulations, this advice is to be in line with Allianz group frameworks and deliverables
• Coordinate the implementation of various legal requirements and regional projects in OEs, specifically as they relate to customer protection, the implementation of the retail risk reviews for product management

What you bring

• Minimum 2 years’ experience in a compliance/risk department of a major international financial services company and experience in compliance management
• Proficient in Microsoft Office (particularly PowerPoint and Excel)
• Proficient understanding of laws and ability to manage translate these into business/insurance related guidance for each OE
• Able to work independently
• Have good organizational skills and able to multi-task
• Meticulous attention to detail
• Excellent written/communication skills in English
• Proactive, resilient and self-driven
• Insurance / banking / regulatory work experience and/or compliance work experience
• International working experience and understanding vertical & horizontal requirements of global insurance organisations
• Knowledge of German Regulatory landscape, specifically as it relates to a holding company is advantageous
• Knowledge of Asian Regulatory landscape and sound understanding of how to manage directions from group is advantageous
• Legal framework applications and management is advantageous
• Bachelor Degree in Law, Business Administration or any related field

What we offer

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter

where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation.

Join us. Let's care for tomorrow.

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized enterprise technology experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

This role will report to Senior Manager, Salesforce Delivery Lead and plays a critical role of a Salesforce Lead Business Analyst with an exciting journey to enhance our Salesforce platform and improve adoption. The candidate will need a strong techno-functional background in Salesforce (out-of-the-box standard functionality and custom solutions) with proven hands-on experience in Service Cloud, Sales Cloud and Community Cloud modules.

This role will be onsite, and the office location is in Singapore.

The Critical Tasks You Will Perform

You will:

• Lead a team of Business Analysts, plan and prioritize projects, and ensure value delivery to the business.
• Translate business strategies into technical requirements and IT solutions, understanding customer and product needs.
• Share the product vision and collaborate with Business Owners and Scrum Masters to execute projects effectively.
• Influence business unit leads and ensure alignment with project objectives using agile methodologies.
• Engage with stakeholders, gather requirements, and develop solutions leveraging Salesforce functionality.
• Craft business requirement documents, user stories, and system design specifications, ensuring traceability.
• Manage the product backlog, understanding and prioritizing business needs while proposing enhancements.
• Conduct UAT training, create and run UAT test scripts, and coordinate system testing.
• Identify opportunities to leverage the Salesforce platform for emerging business needs and provide guidance on solutions.
• Collaborate on technical architecture and bring domain expertise to the team.
• Identify system/design bottlenecks and propose innovative solutions.
• Implement large-scale integrations and understand authentication mechanisms and deployment processes.

What Skills You Will Need

• Salesforce Expertise: At least 8 years of business analysis experience with strong knowledge of Salesforce features (Sales and Service Cloud) and hands-on experience with configuration and customization.
• Technical Proficiency: Experience with Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization skills.
• Agile Methodologies: Proven experience in leading projects using agile delivery, prioritizing requirements, and conducting functional testing.
• Integration Experience: Proven experience in implementing large-scale web service integrations and good understanding of CI/CD platforms like GitLab, Copado, Jenkins, Ant tool.
• Salesforce Certifications: Certified Salesforce Administrator, Advanced Administrator, Sales Cloud Certified, and Service Cloud Certified are required. CPQ Specialist certification is a plus.
• Additional Tools: Good understanding of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools like Conga and Adobe Sign.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

As a System Analyst, you need to:

• Understand business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

Required Skills:

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts.
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube, etc.Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc.
• To have a keen interesting in IT / programming / system designs.
• Good understanding of SDLC.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Our client is a global manufacturer. Due to business needs, they are now recruiting a Finance Analyst to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility:

• Coordinate the preparation, compilation, and analysis of the Annual Budget prior to its submission to the corporate office.
• Analyze financial variances and take a proactive approach by conducting meetings with operations departments to review and discuss monthly forecast performance.
• Synthesize complex data from various sources and transform it into comprehensive management reports.
• Scrutinize a wide range of records and engage with various departments to ensure data accuracy and reliability.
• Oversee SOX compliance and address internal and external audit queries.
• Enhance processes and actively participate in ad-hoc LEAN projects.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 - 5 years experience in FP&A, typically costing
• Experience in manufacturing industry is highly preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support II team member in Corporate Sector, Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Given the critical role JPMC plays in the world economy, Business Resiliency remains a key area of focus for the firm. Enterprise Technology (ET) Business Resiliency (Incident/Crisis) Management (ETCM) is responsible for providing dedicated support to the eight sub-LOB(s) within ET (inclusive of assets not limited to employees, process, and functions) so that it can swiftly adapt and respond to a disruptive event be that local, regional, or global in order to maintain our owned Essential Services whilst safeguarding people, assets and the reputation of JPMC. You'll be responsible for stakeholder communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. Global network.

Job responsibilities

• Assess events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required

• Collaboration across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process

• Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams

• Support the annual Resiliency testing schedule across a number of exercises - Common Invocation Point, REPAVE and Modern Isolation Tests”

• Participate in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances.

Required qualifications, capabilities, and skills

• BS/BA degree in related disciplines

• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function

• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle

• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view

• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work

• Analytical thinking- thinking through problem in a systematic way

• Initiative - self-motivated, able to realise the need for change and seek feasible solutions culminating in process grounded recommendations

• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact

• Self-starter and independent execution

• Timely escalation of critical and/or complex issues as required

Preferred qualifications, capabilities, and skills

• In date Certificate of BCI (CBCI) Examination

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ad5521b787cc94cf19aff412a3cb402e

#NEW# Global IT Support (L1-L2) - 12 Months (Weekend)

Location: Singapore
Shift Pattern: Weekends (7:30am – 4:00pm) + Weekdays (10:30am – 7:00pm, 3 days a week)

We are seeking an IT Support Specialist to provide comprehensive IT support across our client's firm both locally and globally. You will manage IT hardware, deliver timely support, and ensure adherence to service levels. The role focuses on resolving IT issues swiftly, with a strong emphasis on a first-time resolution strategy.

Key Responsibilities:

• Provide and manage office IT services and hardware, ensuring adherence to set procedures and policies.
• Offer first-line application support (e.g., productivity tools, business applications) to resolve or escalate issues.
• Record, diagnose, monitor, and resolve IT requests and problems through the call management system.
• Collaborate with external vendors, monitor IT systems, and maintain communication with global support centers.
• Manage local office IT queues and assist in project management as required.
• Assist in training, inductions, and user administration tasks.
• Perform out-of-hours tasks when needed.

Shift Details- Important :
This role includes weekend shifts (7:30am - 4:00pm) and 3 weekday shifts (10:30am - 7:00pm) from Monday to Friday. During British Winter Time, shifts will adjust by one hour. Working in the office is vital for experience and aligning with company culture, with 50-80% of time spent on-site.

Key Skills & Experience:

• 3+ years of professional experience as an IT L1-L2 Support Engineer
• Strong troubleshooting skills in operating systems (Windows, macOS), network connectivity, and hardware/software issues
• Proficiency in user account management (Active Directory), remote desktop support, and ticketing systems (e.g., ServiceNow)
• Familiarity with productivity tools like Office 365, basic scripting (PowerShell), and security protocols
• Excellent customer service skills and experience in technical documentation
• Ability to work independently with minimal supervision
• Experience supporting MS Office applications and handling IT equipment
• A service-oriented mindset with strong communication skills
• Proficiency in English (additional languages are a plus)

Please contact [email protected] for more information

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258