Total 3,203 support analyst job vacancies in Singapore

Job Scope:

• Support the maintenance and support of client's ICT systems.

This requires:

o working closely with the client's business users in scoping user requirements;

o budgeting and procurement of professional services to maintain and support ICT systems;

o strong project management and stakeholder engagement to ensure timely delivery and cost marksmanship;

• Manage client's ICT vendors to ensure satisfactory delivery of services.

• Support maintenance of existing client's ICT systems to ensure their smooth operations and availability, including management of contracts and change requests.

• Ensure that client's ICT systems comply with prevailing government ICT policies and requirements.

• Regularly identify and exploit appropriate technology, review and improve customers' work processes and conduct business process re-engineering when required

Requirements:

• Trained in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent

• At least 3 years of relevant working experience in IT project management in the scoping, design, development, implementation and maintenance of web-based application systems

• Minimum 2 years of IT knowledge in Web Development, Cloud Technologies, Cloud Security, Agile Methodology, Database Management, and Troubleshooting and Technical Support

• Working knowledge of Cloud Service Providers, Cybersecurity, and ICT Governance will be an added advantage

• Good knowledge of computer concepts such as Operating Systems, Networking, Virtualization, Web Technologies, Cloud Computing, Deployment and DevOps, Security Best Practices,

• Self-motivated, drive, a good team players and strong ability to multi-task

• Excellent verbal, written communication and interpersonal skills

• Strong analytical, presentation and negotiation skills

Salary: TBA

Location: East

EA License No.: 96C4864

Reg. No.: R24121728

Key accountability

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing

2) Implement and support digital customer journeys to further improve both customer and employee experience in Bank

3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions

4) Ensure the smooth operational rollout

Job roles and responsibilities

1) Re-engineer the end-to-end process, analyse and review operations solutions

2) Implement automation agenda to transform consumer banking operations across Bank

3) To conduct requirement gathering workshop, Review and documenting requirements artefacts

4) To review functional specifications and process define documents

5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule

6) Post-production support, production issues review and track them to closure

7) Work closely with regional teams and country teams to ensure timely delivery of project

At least 1 years experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry

Core competencies

• Excellent oral and written communication skills

• Good, sound knowledge of banking and technology

• Good teamwork and inter-relationship skills

• Adaptable, disciplined and focused

• Organised and systematic

• Proven analytical skills

• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

• Excellent opportunity to join a leading investment bank
• 6 months contract for a start, extendable and convertible to permanent

About Our Client

Our Client is a leading global financial institution that delivers a broad range of financial services across investment banking, securities, investment management and consumer banking.

Job Description

• Individuals are required to develop a strong product, industry, and technical knowledge in order to facilitate the transaction flow and to anticipate and avoid potential trade problems.
• Work with Client, Sales/Trading desks and other stakeholders to resolve any open questions/issues
• Become a subject matter expert to mitigate risk and drive efficiencies
• Manage real-time trade booking exceptions internally between the trading desk and sales force
• Monitor and control operational risk throughout the trade processing life cycle
• Collaborate with our technology and business partners to enhance systems and workflows

The Successful Applicant

• Bachelor's degree
• Minimum 1 year of with Trade Support / Documentation expeirence (within Commodities)

What's on Offer

• Excellent opportunity to join a leading investment bank
• Work directly with institutional clients, sales & trading desks
• 6 months contract for a start, extendable and convertible to permanent

Contact

Amber Chang (Lic No: R1984307/ EA no: 18C9065)

Quote job ref

JN-112024-6590814

Phone number

+65 6541 9921

Michael Page International Pte Ltd | Registration No. 199804751N

· Strong understanding of banking regulations (e.g., Basel III, Dodd-Frank, MiFID II, GDPR, AML/KYC).

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Description

• Assist in organizing and maintaining data governance documents and policies.
• Help monitor data quality and flag any issues.
• Support the team in maintaining data records and updating data dictionaries.
• Work with different teams to resolve simple data-related issues.
• Assist in generating reports on data quality and governance activities.
• Assist in the activities related to Data Governance framework implementation within CGSI group.

Job Requirements

• 0-2 years of experience in data management or related field.
• At least Diploma in Computing or a related field.
• Basic understanding of data management/governance concepts
• Strong organizational skills
• Familiarity with Microsoft Excel or basic data tools is a plus
• Good communication skills
• Preferably has experience working with cross-geographical teams
• Proactive
• Keen to learn
• Has an eye for detail
• Willing to share and collaborate

ExodusPoint Capital, founded in 2017 by Michael Gelband and Hyung Lee, began managing investor capital in 2018. The firm employs a global multi-strategy investment approach, seeking to deliver compelling asymmetric returns by combining complementary liquid strategies managed by experienced investment professionals within a robust risk framework. ExodusPoint brings together an accomplished team with hands-on experience running multi-manager businesses to create an institutional investment management firm.

We are looking for a Discretionary Strategies Investment Analyst to join our team in Singapore.This person will work closely with portfolio managers for generating investment ideas,structuring and implementing trades & monitoring the current portfolio.

Responsibilities:

• Conduct thorough research analysis and modeling including macro and micro fundamentals, technicals, market sentiment and news & flow impact, etc
• Facilitate the implementation of investment thesis and performance attributions

Qualifications

• Degree from leading university in finance, economics, engineering, computer sciences, and/or math
• Good communication skills to collaborate both within and across teams
• Prior experience in financial market positions and passion for public market investing
• Strong analytical and quantitative skills with attentions to details

Job Summary:

We are seeking a skilled and dedicated Information Security Analyst/Consultant to join our team. In this role, you will be responsible for advising, assisting, and implementing information security programs for our clients using frameworks such as ISO/IEC 27001:2022 and Cyber Trust Mark, in addition you will also be involve in overseeing the implementation of security solutions to assist clients in improving their information security and cyber security posture. You will work closely with clients to assess their security needs, develop robust security strategies, and ensure compliance with industry standards and are expected to manage client’s requirements and expectations during the consulting process helping them to achieve ISO/IEC 27001:2022 or Cyber Trust Mark Certification.

Key Responsibilities:

• Client Advisory and Consultation: Provide pre-sales support, expert advice and consultation to clients on information security practices and strategies.
• Framework Implementation: Assist clients in developing and implementing information security programs using frameworks like ISO/IEC 27001:2022 and Cyber Trust Mark.
• Security Assessments: Conduct comprehensive security assessments to identify vulnerabilities and recommend mitigation strategies.
• Policy Development: Develop and maintain information security policies, procedures, and guidelines for clients.
• Compliance and Auditing: Ensure client compliance with industry standards and regulatory requirements through regular audits and assessments.
• Risk Management: Identify, analyze, and manage information security risks for clients.
• Incident Response: Assist clients in developing incident response plans and provide support during security incidents.
• Training and Awareness: Conduct training sessions and workshops to raise awareness about information security best practices among client employees.
• Documentation: Prepare detailed reports and documentation for security assessments, policies, and compliance efforts.
• Monitoring Emerging Technologies and Threats: Stay up-to-date with emerging technologies and threats in AI, blockchain, and other relevant fields, and integrate this knowledge into security strategies.
• Security solutions: Understand and learn new cybersecurity solutions and assisting to implement these solutions to improve their security posture.

Qualifications:

• Education: Minimum diploma in Cyber Security, Computer Science, or related field and minimum 3 years of experience in IT or Cyber Security field.
• Certifications: Good to have certifications such as CISSP, CISM, or ISO/IEC 27001 Lead Auditor/Implementer, Certified Ethical Hacker.
• Experience: Proven experience in information security consulting, with a focus on implementing security frameworks like ISO/IEC 27001:2022, NIST, CSA Star and CIS.
• Skills: Strong analytical, problem-solving, and communication skills. Proficiency in security assessment tools and methodologies.
• Knowledge: In-depth knowledge of information security principles, standards, and best practices.
• Project management: Understanding of stakeholder management and managing project lifecycle.

What We Offer:

Opportunities for professional development and career growth. A dynamic and collaborative work environment.

Cybersecurity certification training opportunities

Key Accountabilities

1. Provide end-to-end (holding the trade from inception to expiry) processing support to Global Financial Markets on Structured Derivative products across Singapore, Australia, China, Korea, Indonesia, Vietnam, Taiwan and Hong Kong

2. Ensure accurate validation and timely settlement is being performed on all relevant trades

3. Participate in critical initiatives, process improvements and projects to enhance processes and productivity, and take accountability to ensure successful implementation thereafter

4. Perform data analysis and problem solving at SME level

5. Proactively seek for opportunities to data discovery and insight

Job Duties, among others are:

1. Perform validation of all Structured Derivative products against source documents in Murex or Front Arena systems

2. Authorise payments and receipts for above mentioned GFM products

3. Perform Fixing procedures in Murex and Front Arena systems

4. Liaising of settlement or fixing with respective counterparties and local GFM Ops

5. Ensures all reconciliation breaks or exceptions are investigated and resolved within stipulated turnaround time

6. Ensure all inquiries (email or SWIFT) related to pre and post-trade are effectively managed

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

• Serve as the primary expert for bank users on the Supply Chain Finance platform and its ecosystem.
• Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including ticket creation, progress tracking, and coordination with internal teams for data extraction.
• Provide in-depth support and troubleshooting for production incidents on the Supply Chain Finance platform, collaborating with internal and external stakeholders to analyze impacts, implement workarounds, and identify root causes.
• Work with the System Owner and Incident Manager to develop and maintain the Operational Knowledge Base and incident process management, specifically focusing on the Supply Chain Finance ecosystem. Create and update documentation, collaborating with the project team to stay updated on new enhancements and releases.
• Validate the platform after any scheduled or unscheduled patching activities related to the Supply Chain Finance ecosystem.
• Manage the platform and coordinate with internal stakeholders during disaster recovery exercises.
• Execute system configuration changes related to the Supply Chain Finance platform.
• Identify and escalate potential risks to relevant parties promptly.
• Participate in system restoration activities during disaster recovery exercises.
• Perform other duties as assigned.

Job requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, Finance, or Economics.
• Minimum of 9 years of experience in application or system support, preferably in the finance industry.
• Possess expertise in Supplier Finance, Accounts Receivable Purchase, and Dynamic Discounting products, including middle-office and back-office operations like funding and payments.
• Experienced in using the Finshare Platform (by Premium Technology).
• Familiar with enterprise application support environments, interacting with developers, infrastructure teams, service desks, and business users.
• Proficient in scripting languages like DOS and Shell Scripting.
• Excellent communication, interpersonal, and presentation abilities.
• Strong judgment and decision-making skills to effectively analyze and resolve problems.
• Demonstrated accountability and ownership of work outcomes.
• Self-motivated and results-oriented, committed to delivering high-quality work on time.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24982

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Job Description:

• Conduct desktop research, focused on Asia
• Conduct due diligence / compliance according to client's requirements
• Conduct mass screening and verification of records
• Thorough review of reports, news articles and library resources
• Verify information, provide business insights and generate reports according to client’s requirements
• Render general administrative support and operational work
• Help provide business insights and improve operational efficiency

Requirements:

• Candidates should possess a Diploma and above
• Strong command of English required
• Need to Bilingual in Chinese, as translation maybe required
• Interest in current affairs, business news, general knowledge
• Be Meticulous, attention to information/data
• Preferably have basic understanding of business finance/accounting
• Able to work independently, Work From Home option

Job description

We are seeking a motivated self-starter for an entry level administrative position in our company. You will be part of a core administrative support team and will be trained in HR & Admin, Purchasing, Leasing and Customer Service.

You will work closely with the HR, Facility and Leasing teams, so strong communications skills are a must. We strongly prefer proactive & hardworking candidates that are able to manage a broad scope of work duties.

Your responsibilities may include one or more of the following areas:

• Information/record management including maintaining date and records
• Support in office management and general administration duties
• Coordinate and support the team's workflows and processes

Job requirement:

• Min GCE A Level / Diploma holder
• Fluent in spoken and written English
• Proficient in Microsoft Office applications especially Excel
• Resourceful, independent and self-motivated
• Good communication and co-ordination skills
• Able to multi-task

Interested candidates are invited to apply with the following details:

• Last drawn salary
• Reason for leaving current and/or past employment
• Expected salary
• Date of availability

We regret that only shortlisted candidates will be notified.

The Kindergarten and Elementary School seek enthusiastic and experienced Learning Support Assistant Teachers to join our growing inclusive Education and Therapy Team. The successful candidates will have a passion for inclusion and supporting all students to meet their potential. They will work with our Learning Support Teacher to provide intervention and support for students under the classroom teacher's direction. They will also be part of our wider team developing inclusive provisions and therapies.

This is an excellent opportunity to work within a growing team in an inclusive international school. You will have the chance to work alongside and learn from on-site professionals including Speech & Language, Occupational Therapy, and Social-emotional Learning Specialists

Position requirements:

As part of the inclusive Education and Therapy Team, you may work across the Kindy and Elementary Schools to support multiple students with wide-ranging needs and abilities. This may include direct work to support students on a 1:1 or small group basis.

Supervision of children on the playground. Some basic personal care and toileting duties.

Experience in an International School setting is preferred, but not essential

Experience in supporting children with mild-moderated additional learning needs and Autism is required. Where candidates have experience in supporting students within an Early Intervention model, this would be advantageous.

The role requires excellent communication skills, time management, and adaptability. You should be a patient and empathetic early educator who is passionate about providing a nurturing learning environment.

Working collaboratively and participating in the wider school community is essential. You will be expected to attend all staff meetings and professional development sessions as required.

Qualifications:

Due to the nature of the role, candidates with a background in Early Years Education, Special/Inclusive Education, and /or Teaching are preferred.

A minimum Diploma is required. Recent university graduates are also welcome to apply

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• Kaki Bukit, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL.

Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL.

Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Installation of audio-visual system, TV panel (fixed wall mount, mobile stand), power, cabling and etc.
• Conduct TV Panel installation, testing, services, troubleshooting as well as repair works on site.
• Able to do cable splicing, glanding and termination for power and control cables.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Adhering to assigned routes and following time schedules
• Load, transport and deliver products to customers or business in a safe, timely manner
• Assist with loading and unloading products from vehicle
• Abiding by all transportations laws and maintaining a safe driving record

Requirements:

• Minimum 2 years of electrician or technician experience
• Class 3 Driving License is a MUST
• Clean driving record with strong time management

Job Description:

· Be a team member of L2 production support team located across Singapore and India to ensure 24 * 7 production support for the APAC region.

· Provide application production support for Cash Management systems within Asia Pacific.

· Independently debug and propose resolution/work-around for complex production issues.

· Ensure root cause analysis is performed where necessary and manage resulting action items to completion.

· Coordinate across various teams to effectively manage production issues and maintenance activities.

· Respond to user requests, incidents and follow up on problems in a timely manner.

· Ensure issues are reported, tracked, followed up and escalated timely.

· Coordinate and follow up with Application teams to ensure the permanent fix is prioritized, planned and delivered.

· Communicate and provide status updates on issues to business users, management team and other stakeholders.

· Plan and Support Disaster Recovery Test and Business Continuity activities.

And any other ad-hoc duties assigned by the supervisor.

Technical Skills

· Strong experience in and preference for application production support.

· Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.

· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.

· JAVA/J2EE, Websphere/Tomcat/JBOSS, ORACLE PL/SQL, COBOL, UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc

Functional

· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.

· Strong understanding of stop list filtering, AML, social engineering etc.

· Working grasp of double posting accounting treatment.

· Understanding and experience in ITIL concepts.

• Develop an in-depth understanding of VOCC functionality

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Create Incident reports and Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Adhere to the Standard operating procedure and suggest improvements if needed.

• This role will require shift work and Weekend On-call support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Technically sound with at least 4 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL.

Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.

Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.

Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Position Overview:

We are seeking a highly motivated and customer-centric individual to join our team as an Operations & Customer Support Intern. In this role, you will gain valuable experience in managing the device lifecycle, from procurement and vendor relations to order fulfillment and customer support. You will play a key role in ensuring customer satisfaction by providing timely and effective assistance, troubleshooting issues, and building strong relationships. This internship offers a unique opportunity to develop a diverse skill set in operations, customer service, and communication, while contributing to the success of a growing company.

Key Responsibilities

Operations:

• Manage the end-to-end device lifecycle, from procurement to fulfillment, ensuring timely delivery, cost-effectiveness, and customer satisfaction. This includes:
• Sourcing and Procurement: Identify, evaluate, and select vendors; negotiate pricing and contracts; manage vendor relationships; and stay informed about market trends and new technologies.
• Fulfillment and Logistics: Process orders accurately and efficiently; manage inventory levels; collaborate with logistics providers to optimize shipping and delivery; and resolve any fulfillment-related issues.
• Maintain strong vendor relationships to ensure product quality, timely delivery, and favorable terms.

Customer Support:

• Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information about products, services, or policies.
• Troubleshoot and resolve customer issues or complaints, escalating complex cases to appropriate teams or management when necessary.
• Process orders, returns, or exchanges, ensuring accuracy and efficiency.
• Track and follow up on customer interactions, documenting details and resolutions in the CRM system.

Relationship Building:

• Foster positive and professional relationships with customers, demonstrating empathy and understanding.
• Anticipate customer needs and provide proactive solutions or recommendations.
• Go the extra mile to exceed customer expectations, ensuring their complete satisfaction.

Communication and Collaboration:

• Communicate effectively with customers, using clear and concise language.
• Collaborate with internal teams, such as sales, marketing, or technical support, to address customer inquiries or resolve issues.
• Provide feedback to management on customer trends or concerns, suggesting improvements to processes or products.

Other Duties:

• Maintain up-to-date knowledge of company products, services, and policies.
• Participate in training programs or workshops to enhance customer service skills.
• Perform other duties as assigned by manager.

For interested applicants, please apply via the link here: https://boards.briohr.com/cinch-ztku0u0elq/details/67121c74ebcebc00088f4036

1 year contract under employment agency payroll

Seeking for Singaporean with experiences in Unix, Window and SQL, with at least 1 year and above experience working in application support role, able to work shift hours (including nights, weekends, and public holidays)

Work location: Changi Business Park

Monthly salary inclusive allowance: $4500 - $5850 (company does not provide bonus)

Below is the shifts timing (Need to support including night shift, weekends and public holidays)

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am

Requirement

• Singaporean
• Must be able to work in shifts to provide rotational 24/7 shift application support duties
• Has experience or knowledge on Incident and Problem management
• Health check and monitoring production system and job scheduling to ensure SLA is meet
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem
• Continuous improvement of the system, e.g. job automation, performance tuning
• Should be able to identify and fix the bugs
• At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs
• Good knowledge in Linux/Unix/Windows environment and scripting
• Hands on experience on monitoring tools like Grafana has added advantage
• Should be open to learn and adapt to new technologies
• Knowledge on GIT Bitbucket and Jenkins has added advantage
• Knowledge on Actimize/Hadoop has added advantage

• Perform Know Your Customer (KYC) due diligence for new and existing clients across APAC region, either as a Maker or Checker, including periodic reviews.
• Execute thorough checks and due diligence on clients, identifying potential Politically Exposed Persons (PEPs) and adverse news that could impact company's reputation.
• Liaise with the Front Office and Client Office Teams to gather and verify KYC documentation and information.
• Raise complex cases to APAC Compliance or Head Office Financial Security for further advice, clarification, or validation when necessary.
• Input and maintain client static data/accounts in the KYC database, ensuring accuracy.
• Perform monthly reconciliations of KYC status versus opened accounts, and generate ad-hoc reports as required.
• Alert managers promptly to potential issues and escalate as necessary.
• Develop strong working relationships with internal stakeholders to ensure excellent customer service delivery.

Requirements:

• Prior experience in corporate banking

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? You have found the right team!

As an Analyst in the Private Bank Credit Operations, you will work closely with Securities Based Lending (SBL) Lenders, Lending Advisors, and Credit Risk Executives to deliver excellent client service, facilitate the origination of loans, monitor credit risk exposures, and provide comprehensive credit solutions for clients of the Private Bank's Ultra High Net Worth market teams.

Job Responsibilities:

• Assist SBL Lenders in underwriting all facilities secured by clients’ investment portfolios, including new requests, annual reviews, and monitoring of ongoing credit risk events such as margin calls, document credit exceptions, and unauthorized excesses in accordance with the Credit and Risk policies of the Private Bank.

• Analyze collateral pool and grade appropriately per credit policy, including ability to flag any credit exceptions or non-standard terms for review

• Handle credit documentation, including preparation, liaising with internal legal on documentation drafting, signature verification, scanning, and filing.

• Monitor and review the loan portfolio, regularize excesses (shortfalls) as per the Credit guidelines, regulations, credit policies, and guidelines.

• Collaborate closely with the Credit Underwriting team, Credit Executives, and other stakeholders on exception handling for credit facilities extended to Asia Private Banking clients.

• Assist Lenders in pipeline management and other strategic initiatives.

• Explore and develop automation opportunities for existing reports using Intelligent Automation tools like Alteryx, Python, Unqork, UiPath and Xceptor.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, or related disciplines

• Minimum 1 year of work experience in Credit Risk or Lending in a financial institution

• High-level analytical skills - able to use qualitative and quantitative tools to analyze complex financial situations.

• Strong communication (written/verbal) and interpersonal skills.

• High level of attention to detail with good time management.

• Teamwork ethic and focus; ability to work under pressure and meet deadlines.

• Good organizational skills and ability to work with minimal supervision.

• Demonstrated interest in financial markets and understanding of risk measures.

Preferred Qualifications, Capabilities, and Skills:

• Hands on knowledge of credit documentation preparation is a plus

• Knowledge and/or experience of KYC and cross-border regulatory issues.

• Good understanding of PB credit products, financial markets, and the securities industry.

• Proficiency in Tableau, Alteryx, Python would be a strong plus.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=807bf43baa966ba34e37bd0d5c046345

Roles and Responsibilities

• Analyse and define detailed functional specification based on the functional and non-functional requirements document
• Collaborate with Functional Business Analyst and Business Unit to clarify with functional and non-functional requirement
• Work closely with architecture team to define project target state and specification
• Collaborate with business and IT to analyse, elicit and review business requirements
• Participate and contribute to technical solutioning and architecture reviews with architecture team
• Define functional and non-functional requirements and perform impact analysis assessment with the vendor
• Perform detailed estimation of projects and change requests
• Facilitate communication between vendor, project team, business stakeholders and internal IT team
• Conduct FDS review / Write and review user stories with Functional Business Analyst and Business Unit for signoff
• Review interface design specifications created by development team
• Review test strategy and functional test cases created by testing team
• Support project and delivery team all throughout the project implementation
• Monitoring and manage risks /issues related to requirements and scope creep

Skills

• Bachelor’s Degree in related disciplines or equivalent experience
• 8 to 12 years of relevant Business Analysis experience related to Pre-Payments, Core-Payments processing and Post Payment processing, eg, Local, Interbank(G3, DuitNow, FPS, PromptPay, PayNow, BI Fast) &, Cross Border Payments (Swift, other payment providers like Bank of New York)
• Relevant experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices.
• Good knowledge in channel products for wholesale banking focusing user experience/journey, validation and processing will also be preferred
• Advantageous to have hands-on experience to configure Payment product/systems from vendors like FIS, etc
• Good Open API knowledge for design and delivery
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units.
• Able to work independently with minimum supervision
• Ability to work in a fast-paced, team-oriented environment
• Strong problem solving and analytical skills
• Proven results-oriented person with main focus on delivery
• Good understanding and experience in standard Software Development Life Cycle (SDLC) and Agile development methodology.