Working Days: Monday - Friday

Working Hours: 8.30am – 6.00pm

Location: Clarke Quay

Contract Period: 8 months

• Facilitate survey administration and conduct data validation on completed surveys

• Make calls out to respondents to verify and clarify data

• Conduct and verify data on completed survey cases to ensure data is accurate and reliable

• Support the team and contact service centre in terms of administrative and coordination

• Data entry for completed surveys, and to update status and report to supervisor

• Ensure highest level of customer experience service is rendered

• Respond to queries from respondents in a professional manner

Requirements:

Singaporean

At least GCE A Levels or Diploma

Proficienct in Excel

Proficiency in Python, PowerBI is advantageous

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

As the Family Support Officer, you will be responsible to implement initiatives to strengthen attendance and social support for children and their families. This includes monitoring and analysing attendance records and other data to identify those requiring more support, engaging and building strong rapport with the parents, and working closely with them to identify and overcome barriers to improving attendance. You are to also work closely with various Social Service Agencies to ensure the children and their families receive the social support required.

Job Role & Responsibilities

• Carry out regular and effective engagements with parents:To plan ahead engagement strategies and carry out engagements with parents of identified children. You are to also assist the parents in carrying out action plans to overcome barriers to regular school attendance, working with the preschool teachers and other community agencies where useful. To propose and work closely with other departments on the development of necessary materials and resources to support preschool attendance, parenting and provide better social support to children.
  
• Case management and monitoring:To keep track of progress of all cases, reviewing and calibrating strategies in working with parents for better school attendance. To adopt a systems approach in identifying barriers to better school attendance, and work closely with the teachers and other community agencies to address them. To refer and/or work closely with other Social Support Agencies to ensure the children and their family receive the social support needed.
  
• To work closely with community agencies:To work closely with community and Social Service Agencies to provide holistic social support to children and their families in the course of working with them to improve school attendance.
  
• Data management and Reporting:To regularly monitor attendance records of children in E-Bridge centres and identify children for close follow up and case management to improve attendance. To prepare regular reports of cases and attendance tracking for discussions with supervisor and management. To support the department in meeting any reporting, service delivery requirements and submission of progress reports.
  
• Reviewing of initiatives and strategies to support the learning and social needs of children:To support the department in regular reviews of programmes, initiatives and strategies to ensure the learning and social needs of children. To assist in the implementation of new programmes and initiatives.
  

Job Requirements

• Diploma/degree in Social Work with minimum two years of experience working with families in a social community setting/preschool;
• Preferably be registered as a member with the Singapore Association of Social Workers

Responsibilities:

• Maintain and develop good rapport with customers
• Work closely with sales team
• Generate Sales Reports for Company
• Check and update spare parts inventory
• Receive and record incoming shipment
• Allocation of spare parts to designated location
• Prepare shipping documentation and arrange delivery with courier companies
• Advise tracking details to customers accordingly

Requirements:

• Diploma or Degree in any discipline
• Min 2 years of working experience
• Positive, can do attitude
• Technical background will be an advantage
• Team Player

Queenie Chua

R24125459

Job Description

• Provides day-to-day application support for reported production issues and resolve within the
• stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

- Knowing and understanding the issue,

- Investigate and perform analysis to determine root cause(s),

- Provide corrective a nd preventive solution,

- If required, escalate case to L3 or technical support for further investigations,

- Ensure successful and timely completion of application batch jobs,

- Propose improvements to address recurring issues and

- Close monitoring gaps.

• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:

- One week of standby duty for every one to two months,

- Ad-hoc activation to be onsite for urgent production issues and

- There may also be occasions whereby support duties are required outside of working hours /

public holidays for a short-term basis upon clients’ requests.

Requirements

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry
• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and has some hands-on coding experience,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
• Experience with writing scripts for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage

Roles and Responsibilities

• Analyse and define detailed functional specification based on the functional and non-functional requirements document
• Collaborate with Functional Business Analyst and Business Unit to clarify with functional and non-functional requirement
• Work closely with architecture team to define project target state and specification
• Collaborate with business and IT to analyse, elicit and review business requirements
• Participate and contribute to technical solutioning and architecture reviews with architecture team
• Define functional and non-functional requirements and perform impact analysis assessment with the vendor
• Perform detailed estimation of projects and change requests
• Facilitate communication between vendor, project team, business stakeholders and internal IT team
• Conduct FDS review / Write and review user stories with Functional Business Analyst and Business Unit for signoff
• Review interface design specifications created by development team
• Review test strategy and functional test cases created by testing team
• Support project and delivery team all throughout the project implementation
• Monitoring and manage risks /issues related to requirements and scope creep

Skills

• Bachelor’s Degree in related disciplines or equivalent experience
• 8 to 12 years of relevant Business Analysis experience related to Pre-Payments, Core-Payments processing and Post Payment processing, eg, Local, Interbank(G3, DuitNow, FPS, PromptPay, PayNow, BI Fast) &, Cross Border Payments (Swift, other payment providers like Bank of New York)
• Relevant experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices.
• Good knowledge in channel products for wholesale banking focusing user experience/journey, validation and processing will also be preferred
• Advantageous to have hands-on experience to configure Payment product/systems from vendors like FIS, etc
• Good Open API knowledge for design and delivery
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units.
• Able to work independently with minimum supervision
• Ability to work in a fast-paced, team-oriented environment
• Strong problem solving and analytical skills
• Proven results-oriented person with main focus on delivery
• Good understanding and experience in standard Software Development Life Cycle (SDLC) and Agile development methodology.

JOB SUMMARY

RESPONSIBILITIES

• Support and provide strategic inputs to the Head, Fraud Risk Management to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
• Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

• Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
• Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

Processes

• Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
• Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
• Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
• Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and escalate to relevant stakeholders/ committees.
• Support fraud risk oversight on transaction and application fraud, including as rule management and performance activities.​​​​​​​
• Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
• Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
• Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results (OKR) to support fraud risk strategy and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

​​​​​​​Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

• Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
• Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal Stakeholders

• Country Business and Product teams supporting the Retail Client segment
• In country governance forums (or other forums, as may be applicable)
• Client Experience, Client Care Centre, Branch Operations, Design Thinking & Process Improvements
• Risk Operations teams
• Fraud Risk Surveillance Centre (FRSC) & Global Business Services (GBS) partners and group teams
• Client Due Diligence Operations
• Internal IT partners supporting the Retail Clients business
• Legal & Compliance

External Stakeholders

• Auditors and Regulators
• Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
• Law Enforcement agencies
• Peer banks
• Suppliers, vendors and consultants

Our Ideal Candidate

• 3+ years’ of work experience in banking fraud risk management and fraud operations
• Well verse with data analysis and performing fraud investigation work.
• Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly face pace environment.
• Strong communication skills, both written and oral.
• Fast learner with the ability to think out of the box and provide solutions.
• Strong inter - personal skills and confident communicator.
• Self-motivated and ability to prioritize and self-manage.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs been serviced.
• Able to take ownership of issues / tasks and drive to completion

Role Specific Technical Competencies

• Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: – Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry
• Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
• Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team
• Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud Risk Operations & Analytics.
• Analytics: - Usage of Analytics or other analytic tools to effectively manage fraud risk
• Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/[email protected]

• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Gathering business requirements from users and drafting relevant documents (e.g., Business Requirement Definition, workflows), while working closely with users to finalize these documents.
• Reviewing the System Functional Requirements document.
• Planning and supporting User Acceptance Testing.

The SOC Analyst will be responsible for monitoring, detecting, and responding to security threats and incidents in a 24/7 Security Operations Center.

Responsibilities:

• Continuously monitor and analyze system activities and security alerts from SIEM and EDR tools to identify malicious activity.
• Analyze security events to identify and response to potential threats and vulnerabilities in real-time.
• investigate security incidents, determining the scope and impact, and take appropriate action to mitigate risks.
• Document all incidents and responses, maintaining clear records for future reference and analysis.
• Conduct threat hunting activities to identify indicators of compromise (IOCs) and unusual patterns of activity.
• Stay current on emerging threats and vulnerabilities, adapting monitoring strategies as needed.
• Develop scripts and optimize SIEM rules to automate triage and analysis
• Participating in post-incident reviews to evaluate response effectiveness and recommend improvements.

Requirements:

• Diploma or Bachelors degree in Cybersecurity, Information Technology, or related field.
• 1+ years of experience as SOC Analyst, with familiarity in SIEM and EDR tools.
• Strong knowledge of cybersecurity principles, incident response methodologies, and network protocols.
• Proficiency in network communications, log analysis, scripting (Python, PowerShell etc).
• Relevant certifications (e.g., GSEC, GCIH, GCIA) preferred.
• Excellent problem-solving, analytical, and communication skills.
• Willing to work in a 24/7 shift environment
• Able to work 12-hour shifts, including nights, weekends, and holidays as needed.
• Ability to work independently and as part of a team in a fast-paced environment.

Interested candidate please send your detailed resume to [email protected]

Careerally Pte Ltd | EA Licence: 24C2215

EA Personnel Name: Hon Csia Fui (Han Jiahui)

EA Personnel No: R1875919

Position purpose

Perform on-going risk management duties which includes daily risk operation as well as project-oriented tasks.

Primary duties will include:

• Monitoring Risk of different business segments.
• Review margin accounts and margin calls. Approving cash/asset movement after validation.
• Monitoring Risk exposure of customer portfolios.
• Oversee assigned risk limits and evaluate limit increase requests.
• Perform daily Risk Management tasks, ensuring internal policies and procedures are adhered to.
• Understand how the Firm’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Working on ad-hoc projects.

Primary duties will include:

• Bachelor’s Degree
• 1-3 years of financial analysis/accounting and/or risk analysis in commodity and financial markets experience
• Knowledge of commodities futures and options, including market infrastructure and understanding of operational matters.
• Perform under pressure in a dynamic environment, with the ability to handle numerous tasks simultaneously, and prioritise.
• Strong organisational, analytical, and problem-solving skills.
• A team player with an ability to work independently.
• Strong communications skills, both written and verbal
• Proficient in all Microsoft Office products, especially Excel

Job Summary:

We are seeking a meticulous and data-driven Data Analyst to support our contact center operations by extracting, analyzing and presenting data to drive insights and inform business strategies. In this role, you will work closely with various teams to ensure accurate data reporting, develop automated solutions and provide actionable insights to enhance contact center performance.

Responsibilities:

• Extract, clean, and analyze data from multiple sources to generate daily, weekly, and monthly reports.
• Develop and execute SQL queries to retrieve information efficiently.
• Fulfill ad-hoc data requests from projects and management to meet business needs.
• Collaborate with developers to automate reporting processes, enhancing data availability and accuracy.
• Liaise with projects on data-related queries and issues, ensuring clear and timely communication.
• Analyze contact center performance metrics, including call volume, response times and customer satisfaction scores.
• Develop and maintain dashboards to monitor Key Performance Indicators (KPIs) and improve operational visibility.
• Identify trends and patterns in data to provide actionable insights and support strategic decision-making.
• Collaborate with management and cross-functional teams to deliver data-driven recommendations.
• Assist in implementing process improvements based on data analysis and findings.
• Ensure data integrity and accuracy across all reports and dashboards.
• Contribute to demand forecasting and capacity planning by analyzing historical data trends.
• Stay informed on industry best practices and emerging technologies in data analytics.
• Perform additional duties as assigned, contributing to the overall data strategy and operations.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics, or a related field.

Experience: 1–3 years of experience in data analysis and reporting, preferably within a contact center environment.

Technical Skills: Proficiency in SQL, with experience in writing complex queries. Experience with data analysis tools (Excel, SQL, Python) and data visualization tools (Tableau, Power BI, AWS QuickSight). Demonstrated ability to build reports and dashboards that effectively communicate key metrics and trends.

Soft Skills: Strong communication and presentation skills, with the ability to convey complex insights to non-technical stakeholders. Proactive, detail-oriented, and capable of working independently with minimal supervision. Excellent time management, critical thinking, and problem-solving abilities.

Additional Skills: Familiarity with statistical analysis, modeling, and industry best practices in data integrity.

Preferred Qualifications:

Experience working in a contact center environment or with contact center analytics.

Knowledge of process improvement methodologies and capacity planning.

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• Fresh graduates are welcome to apply
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

Role Summary

This is an Investment Analyst role reporting to the Head of Equities Research. The individual will be part of the Equities team under the Investment group. The analyst for this position will be based in Singapore.

Key Duties and Responsibilities

• Produce investment research reports with actionable investment ideas for the firm’s equity portfolios as part of the firm’s Equities Research team.
• Generate alpha and investment ideas for relative and absolute return portfolios for the sectors, industries and countries assigned. Country coverage will primarily be the Indian market across all sectors. Other secondary coverage includes ASEAN. Over time, coverage and responsibilities of the individual can change, based on team needs and the individual’s experience and aspirations.
• Contribute to other research team initiatives that periodically arise.

Experience and Skills

• 5 to 7 years of relevant experience in an analyst role
• Investment experience and specialisation in the sectors mentioned above
• Solid fundamental bottom-up research analysis skills
• Team player who embraces a collaborative and open working culture that matches Fullerton’s core values
• Knowledge of ESG and Sustainability issues
• Good written and verbal communication
• Ability to work under pressure and meet deadlines

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Primary Skills/Requirements

· Collaborate with stakeholders to understand their needs and gather detailed business requirements.

· Analyze data to identify trends, patterns, and insights that inform business decisions.
Develop and document business process models to illustrate current and future states.

· Propose and design technical and process solutions that meet business needs and objectives.

· Work with IT and other departments to implement solutions and ensure they align with business goals.

· Communicate findings, recommendations, and project updates to stakeholders and executives.

· Create detailed documentation of business requirements, processes, and solutions.

· Participate in testing and validating new systems and processes to meet business requirements.
Identify opportunities for process improvements and contribute to ongoing optimization efforts.

Desired Skills and Qualifications

· 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role years of relevant software engineering experience

· Proficiency in 1 or more software languages and development methodologies

· Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.

· Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organisational goals and strategies.

· Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.

· Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies (Agile, Waterfall, etc.).

· Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

• Research, identify, and specify solutions to problems.

• Support and conduct visualization, user experience and configuration elements of solution design.

• Document requirements specifications using high-maturity methods, processes and tools.

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

• Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

• Typically a Bachelor's degree in a technical or business discipline or equivalent experience.

• Minimum of 2 to 5 years of related experience or a master's degree and up to two years of experience.

Internal ref: 9050

Regards,

Lini

Recruitment Consultant

R22108463

+ 65 87802514

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Overview
We are looking for an experienced and strategic-minded Business Planning Analyst to act as a financial business partner, collaborating with various departments and senior management to drive informed decision-making. This role combines financial analysis, cross-functional communication, and strategic planning to identify and support growth opportunities, ensuring the organization’s financial health and future readiness.

Key Responsibilities:

· Financial Analysis & Reporting: Oversee reporting, forecasting, and planning activities, ensuring accuracy and timeliness across country offices. Deliver monthly, quarterly, and ad hoc reports and variance analyses.

· Cross-Departmental Collaboration: Work closely with multiple departments to solve complex issues, drive change, and support business objectives through data-driven insights.

· Business Development & Strategy Support: Identify growth opportunities, coordinate action plans, and communicate them effectively across departments to support execution.

· Strategic Financial Support: Assist with business case simulations, potential business assessments, and cash flow forecasting to support senior management in strategic decision-making.

· Insightful Reporting: Prepare strategic communication documents and presentations for senior leadership, including monthly and annual cash flow statements, group consolidated management accounts, and profit and loss forecasts.

· Operational & Financial Oversight: Analyze subsidiary management accounts to align with group objectives and identify potential financial or operational risks.

· Additional Responsibilities: Complete additional tasks as assigned by management to support the broader finance and strategic functions.

Requirements:

· At least more than 2 years in similar capacity

· Strong presentation, communication, and interpersonal skills with proven analytical abilities.

· Proactive, detail-oriented, and adept at multi-tasking in a fast-paced environment.

· Advanced proficiency in PowerPoint and Excel for financial modeling and simulations.

· Ability to conceptualize and create impactful strategic communication documents.

· Resilient and able to work independently to meet deadlines and produce high-quality outputs.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Provide trade support to the sales & marketing department
• Familiar with bunkering apnd oil & fuel businesses
• Conduct market research and analysis
• Ensure compliance with company standards and policies
• Ad hoc duties as assigned

Requirements

• Diploma or Nitec in any discipline
• With 1 year of trading experience, preferably from oil trading background

Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Summary of the role

The Customer Support Manager (CSM) is responsible for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. They may directly or indirectly lead customer support teams to acheive best in class customer support. They will establish, monitor and report specific KPI’s and seek to improve short falls. In addition, the CSM will ensure that customer support staff in all APAC regions are compliant to required procedures and performing to KPI targets.

The CSM is responsible for working with the APAC Aerospace General Manager (GM) and local regional management to establish a team that is capable of providing and achieving outstanding customer service.

The CSM is responsible for customer order management of selected customers as well as the aerospace customer order management process in APAC. This includes communication and coordination throughout the entire supply chain to ensure on-time delivery to customers.

The CSM is responsible for supporting customer service, Sales Engineers, Project Engineers and Application Engineers in developing new opportunities and wherever the business needs may be.

The CSM is responsible for assisting in achieving sales and profitability goals.

2. Tasks and Responsibilities

The primary function of the CSM position is to provide the management and coordination of day-to-day operations which support customer delivery as well as the direct or indirect supervision of the customer support team members.

The CSM is also responsible for ensuring outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures. This includes:

· Managing orders from PO receipt to delivery for local customers

· Leading the Customer Support team: Train, teach, coach, monitor, plan and review. Strategize and communicate annual targets.

· Reporting Customer Support team performance & capacity and make recommendations for improvement

· Assist the Aerospace team in scaling to grow, which may include recruitment and retention of Customer Support staff

· Develop and continuously improve the customer support team

· Make recommendations to the Business Process Managers (BPM) to improve internal processes.

· Develop and implement procedures to ensure that customer orders are processed efficiently, correct and on time.

· Assist in monitoring and improving sales growth and profitability

· Answer customer inquiries regarding delivery status

· Quote standard products to customers and follow up on quotations

· Ensure full compliance with all Standard Operating Procedures including Order Management, Quality Procedures, and overall Quality Management Systems

· Develop work instructions for customer specific delivery requirements. Train and cross training staff accordingly.

· Represent the Hub in cross-functional teams to support continuous improvement efforts in operations, quality, supply chain or other.

· Assist the Hub with quality related issues.

· Assist other business support functions in drive improvements

· Proactive communication, analysis and problem solving

· Work with the right sense of urgency: Response times, flexibility and accuracy

· Report monthly, quarterly and annually to the GM on various KPI’s and targets

· Assist the GM in management reviews, business reviews and business plans

. Execute contract reviews per AS standards and local procedures on time.

. Match customer orders with supplier deliveries to meet/exceed OTD targets.

. Resolve customer complaints through proactive internal/external communication.

. Source/purchase products from internal/third-party suppliers as needed.

Communication

. Communicate and address changes in customer demand across the organization.

. Collaborate with Hub, SCM, PM, and Factory to align with KPIs

. Resolve and negotiate delivery schedule issues.

3. Education and Experience

· 4 to 5 years’ experience in a customer service position

· Management/Leadership experience

· 4-year degree

· Knowledge of basic business sales and marketing practices

· Knowledge of supply chain processes and practices

· Experience with ERP software systems (JDE preferred)

Other Experience (beneficial but not required):

· Knowledge of aerospace products

· Familiarity with AS9100 quality requirements is beneficial

· Familiarity with technical prints (general comprehension)

4. Competencies

· Ability to lead, manage, and supervise personnel

· Management/Leadership skills

· Proven track record in customer satisfaction

· Strong written and verbal communication skills

· Strong people and relationship building skills

· Customer driven with a positive, professional, can-do attitude

· Strong organizational skills with the ability to mulit-task

· Attention to detail and accuracy

· Strong analytical, decision making and problem solving skills

· General knowledge of financial terminology and calculations

· Proficiency in the use of Microsoft Word, Excel and PowerPoint

· Proficiency in the use of business operational software (Oracle, JDE, SAP, Microsoft Dynamics Business Central)

5. Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

o Customers

o Customer Support staff

o Application engineers

o Supply Chain Management group

o Global Aerospace Hubs

o Manufacturing units

6. Geography to cover and travel requirements

· The CSM position administers the APAC region with direct customer management in SE Asia.

· Travel requirements of 10% to 25% per year.

· Travel may include local and international.

7. Behavioral Characteristics

· Trelleborg’s Core Values:

o Customer Focus

• Working with customers to build long term relationships & partnerships
• Delivering on our promises and commitments
• Understanding the impact on our customers of our business decisions

o Performance

• Taking individual responsibility for personal objectives and results
• Continuously improving our performance
• Encouraging a culture of continous improvement and teamwork

o Innovation

• Develop innovative solutions to customer problems
• Being proactive in initiating change and improvement
• Sharing knowledge and experience through teamwork

o Responsibility

• Respecting the culture, custom and rules of Trelleborg, our suppliers, and our customers
• Communicate openly and accurately
• Taking personal responsibility for our actions
• Performing our duties to the best of our ability and with integrity

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 6:30am to 4:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises

Requirement:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Preferably be able to converse in English or Mandarin;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

Job Title: Site Support Coordinator

Location: Singapore
Job Type: Full-Time
Reporting to: Interior Design Manager

Job Overview

We are seeking a reliable and detail-oriented Site Support Coordinator to assist with site monitoring, customer interactions, and contractor communication.

The primary focus of this role is to follow instructions precisely from the Interior Design Manager and ensure tasks are executed as directed. This position involves taking photos and measurements on-site, documenting progress, and coordinating with Mandarin-speaking contractors. The work is a combination of on-site and remote tasks.

Key Responsibilities

• Follow Instructions:Take detailed and clear instructions from the Interior Design Manager and execute tasks as directed.
  
• Site Documentation:Capture clear and organized photos and videos of the site to document progress and current conditions.
  Ensure all visuals are labeled and shared promptly with the project team.
  
• Measurements:Accurately measure the site as instructed and report findings to the manager.
  
• Customer Feedback & Defects:Collect feedback from owners and share it with the project team.
  Walk through the site with owners to identify defects and document them for follow-up.
  
• Contractor Coordination:Communicate instructions to Mandarin-speaking contractors as required.
  Relay updates from contractors to the Interior Design Manager for timely action.
  
• Reporting:Submit daily updates, including photos, measurements, and any feedback collected.
  Maintain simple logs of completed tasks and observations.
  

Why Join Us?

• Gain experience in site operations and project coordination with clear, straightforward responsibilities.
• Work in a flexible role that combines on-site and remote tasks.
• Be part of a supportive team focused on delivering high-quality interior design projects.

Qualifications

• Language Skills: Fluent in English and Mandarin to communicate effectively with mandarin speaking contractors and team members.
• Experience: No prior experience required; training will be provided.
• Skills:Strong ability to follow instructions accurately and execute tasks precisely.
  Basic photography and measurement skills.
  Comfortable navigating construction sites and interacting professionally with contractors and clients.
  
• Other Requirements:Physically capable of conducting on-site inspections.
  Reliable, punctual, and detail-oriented.
  

Application

If you excel at following instructions and are eager to support site operations with diligence and attention to detail, we encourage you to apply.

Submit your resume and a brief statement about your interest in this role.

Join us as a Site Support Coordinator and play a vital role in ensuring project success through precise execution of tasks and clear communication.

We are looking for a highly motivated individual with software development experience, to join a software company as Lead Application Support Engineer.

• Lead a team of engineers supporting world class custom software applications.
• Salary package up to $5,800 + AWS + VB (~2 months bonus).
• Dynamic working environment.

Responsibilities:

• Lead and run the 24/7 application support team for applications and systems.
• Ensures team members are providing necessary help to the end-users. Train the team members on the application logic/usage, interfaces and features.
• Solve critical issues of the application and system, guide and mentor team members.
• Ownership of all issues that are raised, through to closure within defined SLA.
• Build and maintain good rapport between stakeholders. Handle escalations and manage client expectations on an ongoing basis.

Requirements:

• Diploma/ Bachelor’s Degree in Computer Science or related.
• Minimum 3 years relevant working experience as a Software Developer/ Senior Application Support Engineer/ Team Lead.
• Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
• Understanding of IT industry working practices / methodologies. ITIL certification is highly advantageous.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J50778 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781