Total 2,587 support analyst job vacancies in Singapore

Position: Desktop Support Engineer (Band 1)
Working Location: Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

• Well Established Organization
• Basic $2000 - $2600 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Bishan
• Working hours: 9.00am to 6.30pm (Tuesday to Saturday)

Responsibilities:

• Responsible for administrative matters
• Required to perform front-line customer service tasks such as answering enquiries and following up with email correspondences, etc.
• Co-ordinates, receives and monitors applications for courses, projects and activities at the Area level.
• Prepare claims submission documents for courses, activities, and events and monitor related expenditure.
• Sources for vendors in accordance with the needs of related courses, projects, events and activities assigned budget and prepares Call for Quotations where necessary.
• Supports activities and events as needed.
• Monitor and update office supplies and inventories.
• Submits monthly reports
• Any other duties assigned

Requirements:

• Possess experience in admin related role
• Physically active and interested in outdoor activities (need to organised/participate in outdoor activities)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well established Company
• Basic $3000 to $5000 + AWS + Variable Bonus
• Working location: Redhill
• Working hours: 9.00am – 6.00pm (Mon to Fri)
• Training Provided for those with less experience
• Flexible work arrangement can be discussed with various position available

Job Responsibilities:

• BIM/CAD consultation and related services (i.e., model integration, scheduling attributes using modeled info, etc.) for design, construction, and post-construction activities
• Support project modelling requirements for project, ensure timely deliveries of outcomes
• Audit model and BIM data to insure data integrity and consistency
• Trouble-shoot & resolve BIM issues pertaining to BIM models
• Manage model data to facilitate model coordination between multiple disciplines and subcontractors
• Collaborate and communicate with multiple disciplines and sub-contractors to deliver and/or manage BIM data, if needed via online system / email etc
• Audit and report project metrics related to the BIM model and data as defined by the customer’s team
• Generate progress & status reports
• Support and educate the customer’s team to utilize BIM data
• Support sales team in requirement gathering, proposal writing; marketing and presentation.
• Other advice duties as assigned.

Requirements:

• Possess Diploma and or Degree in BIM or equivalent
• Proficient in Autodesk Revit/ArchiCAD or equivalent BIM software.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

The Opportunity:

• Opportunity to work within a government agency. This role will support industry-facing teams in preparation for company and ecosystem-wide engagements. This includes carrying out background analysis on biomedtech companies, understanding research across a broad range of topics and providing administrative support, such as preparing reports and briefs.
• Working Hours: Monday to Friday
• Location: One-north
• 1 year contract (Renewal/ conversion subjected to performance and business directions)

Job Description:

• Identify and analyse research capabilities and trends
• Monitor biomedtech research trends and news
• Synthesize and compile information for company engagements
• Develop marketing and pitch decks for the office
• Identify and analyse industry trends
• Conduct due diligence on companies (e.g. company’s background, financial, latest deals and news), identify research focus, asset developments and partnership models
• Putting together all information into an administrative brief for sharing with stakeholders

The Requirement:

• Diploma or Bachelor’s Degree of any field
• Excellent interpersonal and stakeholder management skills
• Organized and meticulous, capable of compiling and presenting information coherently
• Resourcefulness and ability to work independently with minimal supervision
• Proficient in any related research tools
• Strong understanding or Prior experience in BioPharma/Medtech is a plus!

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected].
• Only shortlisted candidates will be contacted

The Opportunity

• Exciting opportunity to supporting on Global Treasury Projects, and you will control, manage and oversight all of our internal projects, ensuring all those projects are implemented in timely manner with the expected quality. We also expect the candidate to run hands-on management of documentations and communications with internal / external project stakeholders.
• Industry: Globally known MNC in the Lifescience industry
• Location: Ubi
• Dynamic and positive working environment
• 6 months contract (renewal subjected to performance and business directions)
• Salary: Up to SGD 6k (subjected to experience)

The Role

• Support Global Treasury Project (i.e. Treasury management system implementation, Onboarding to a global partner bank, BPO outsourcing)
• Design project task tracking sheet, and as an owner of this sheet, keep monitoring / tracking the status of each project tasks, ensuring timely delivery of each project task output.
• Communication with internal / external project stakeholders, ensuring project runs and complete in timely manner with the expected output quality.
• Hands on management of project related documentations
• Schedule and coordinate those project related meetings
• Other non-project related treasury operational tasks, including data management and document management

The Requirements

• Diploma or Degree in Accounting or Finance
• At least 1-2 years of experience in Treasury or banking preferred
• Responsible, self-motivated, self-disciplined and detail oriented while in a fast paced and dynamic setting
• Able to handle highly confidential data

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• You may send your resume in MS Word Document to [email protected] or apply through this advertisement
• All shortlisted candidates will be contacted

Junior Business Analyst (Workflow) - Banking

1-year renewable contract

We are seeking a junior Business Analyst (2-3 years of relevant exp) with expertise in process engineering and workflows to join our team. The successful candidate will play a crucial role in optimizing our banking processes, ensuring efficiency and compliance across our operations.

Key Responsibilities:

• Process Analysis:
• Conduct comprehensive analysis of existing banking processes to identify areas for improvement.
• Map current workflows related to banking operations, customer service, compliance, and risk management.
• Identify bottlenecks, redundancies, and inefficiencies in processes.
• Workflow Design:
• Design and document new workflows to enhance operational efficiency and customer satisfaction.
• Utilize process modeling tools to create visual representations of banking workflows.
• Requirements Gathering:
• Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
• Translate banking business needs into clear, actionable requirements.
• Change Management:
• Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
• Train staff and stakeholders on new workflows and processes to ensure smooth transitions.
• Compliance and Risk Management:
• Ensure that all redesigned processes comply with banking regulations and risk management protocols.
• Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.
• Continuous Improvement:
• Monitor the performance of implemented changes and gather feedback from stakeholders.
• Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.
• Documentation and Reporting:
• Maintain comprehensive documentation of banking processes, workflows, and changes.
• Prepare reports on process performance, improvement initiatives, and compliance metrics.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
• 1-2 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
• Proficiency in process modeling tools such as BPMN, Visio, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with change management principles and methodologies.

Skills

• Process Modeling
• Requirements Gathering
• Business Requirements
• BPMN
• Data Architecture
• Modeling Tools
• Workflow Design
• Business Analysis
• Visio
• Communication

Roles & Responsibilities:

• Collaborate with business stakeholders to gather and document user requirements for the core banking system.
• Conduct workshops and interviews to understand user needs and expectations.
• Write and document the current (as-is) processes to understand existing workflows and identify areas for improvement.
• Develop the future (to-be) processes that align with the new core banking system, ensuring they meet business objectives and enhance operational efficiency.
• Review and provide feedback on the Functional Specification Document (FSD) to ensure alignment with user requirements.
• Work closely with technical teams to clarify any ambiguities in the FSD.
• Develop comprehensive testscripts based on user requirements and FSD.
• Ensure test scripts cover all functional scenarios and edge cases.
• Coordinate and facilitate UAT sessions with end-users to validate the functionality of the core banking system.
• Document UAT results, track defects, and ensure timely resolution of issues.
• Collaborate with the data migration team to ensure accurate and complete data transfer from the legacy system to the new core banking system.
• Validate data integrity and completeness post-migration.
• Provide training and support to end-users to ensure a smooth transition to the new system.
• Gather feedback from users post-implementation and recommend improvements to enhance user experience and system functionality.

Qualifications:

• Bachelor’s degree in Information Technology, or a related field.
  • Minimum of 3-5 years of experience in project management, preferably in the banking or financial services sector.
  • Proven experience in user requirements gathering, BIA, UAT, and system implementation.
  • Familiarity with core banking systems and banking operations is ideal
  • Proficient in project management tools and methodologies.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities:

• Preparing the test environment, designing, and developing the test cases.
• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.
• Develop design documents and user manuals which would effectively describe and provide clear instructions on the test automation solution to the end users who include testers and stakeholders.
• Conducting test reviews with internal and external stakeholders and Perform root cause analysis for production and user acceptance defects, address test gaps to ensure test efficiency.

Requirements:

• Degree or equivalent qualification in Information Technology or Engineering
• 3+ years’ experience in Test Automation for devices (UI/embedded) or back-office systems, covering the full system development lifecycle.
• Experience with Micro-payments/Automatic Fare Collection systems (Smart Cards) and various test phases (System Integration, User Acceptance, Performance Testing) is a plus.
• Software testing certification preferred.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

Job Duratio: 1 year contract

Working Days & Hours: Five day week. 2 weeks of Morning followed by 1 week of afternoon

Location: Tuas (Pick up from:Jurong East, Outram, CCK, Woodlands)

Job Description:

• Identify OOS, deviations and quality problems
• Report testing activities and results
• Comply with Quality and HSE procedures when carrying out sampling and QC tests
• Manage Laboratory Operations
• Follow the organization’s operational excellence model for laboratory work
• Perform routine calibration and maintenance of laboratory equipment
• Report equipment OOS issues and equipment purchase requests
• Maintain integrity, accuracy and completeness of QC data and records
• Optimise quality and efficiency of department workflows and activities
• Assist in preparing and participate for laboratory inspections and audits
• Compile data to support business and performance metrics reporting
• Propose solutions to improve QC procedures, activities and workflows
• Gather information to support feasibility assessments of introducing new QC procedures, systems and equipment

Job Requirements:

• Min Diploma in Science
• Has prior 6months to 1 year of experience in HPLC / GC
• Training will be provided

Interested candidates, please submit your resume to: [email protected]

Alex Goh Hock Leong (Alvin)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1763413

Job Description:

• Perform inspections on raw materials, intermediates and finished products by conduct sensory evaluation, carry out physical, analytical tests to ensure compliance with specifications and standards.
• Document non-conformance and conduct investigations on customers’ complaint samples or rejected items (Internal & External).
• Issue various documents (TDS, COA) and reply technical enquiry raised internally (e.g. inter-department, affiliates) or externally (e.g by customers).
• Ensure preventive maintenance and external calibration of lab equipment is carried out duly.
• Ensure proper functioning and running of QC laboratories (Chemical, sensory, microbiology, retain sample room) in accordance with ISO9001, 5S, lean principle, ISO14000 and OSHAS 18001 standards and procedures.
• Assist and support in the implementation of continuous improvements in QA/QC functions.
• Carry out ad-hoc duties as assigned, when and where necessary.

Job Requirements:

• Minimum Diploma or Degree in Chemistry, Food Science and Technology, Analytical Chemistry or equivalent in years of similar experience.

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Summary

We are seeking for a self-motivated Data Analyst to work on projects within data management team for a renowned bank.

Mandatory Skill-set

• Degree in Business Computing, Computer Science, or equivalent;
• 1-2 years of experience in data analysis in banking industry;
• Proficient in SQL and Microsoft Office;
• Experience in liaising with IT and business stakeholders;
• Maintain strong analytical, problem-solving, and communicating skills;
• Develop and perform SIT/UAT test cases for data quality rules;
• Self-motivated, resourceful, and possess exquisite time management skills.

Desired Skill-set

• Knowledge in Data Warehousing, BI tools (Power BI, Tableau), Big Data platforms (Python, R);
• Familiar with Metadata tools.

Responsibilities

• Involved in data profiling and gap analysis, source to target mappings, data issue capturing, resolution and escalation;
• Responsible for gathering/documenting business requirements and functional specifications on data related initiatives;
• Provide end-to-end project delivery support, including requirements walkthrough, user acceptance testing;
• Execute data analysis and data investigation;
• Conduct end-to-end User Acceptance Test (UAT) process;
• Manage business glossary and dashboards for review and analytical purposes;
• Assist the entire project implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Clearing Analyst/Clearing Settlement

We are looking to hire a Clearing Analyst to support a newly established business unit. The

Clearing Analyst will have the opportunity to build and expand the Clearing Function of the

business to the highest standard as per the business and regulatory requirements. The Clearing

Analyst will work closely with various internal stakeholders, and be part of a high-growth

business unit.

Responsibilities:

• The expected tasks will be, but not limited to:
• Responsible for tracking and processing the status of system deposit and withdrawal transactions
• Conduct daily reconciliations and reporting of the system deposit and withdrawal of fiat and crypto funds, and according to any banking details.
• Manage various fund transfer requirements based on the trading needs, and acrossvarious platforms and banks.
• Coordinate with various internal stakeholders on fund transfer related requirements.
• Internal stakeholders include Treasury, Finance, and Trading operations, etc.
• Participate on ad-hoc tasks when needed, and take the lead on any clearing-related functional requirements.

Requirements:

• Bachelor degree or above, accounting, finance, economics and other related majors.
• 4+ years of related working experience in the financial industry.
• Working experience in the trading markets, third-party payments, or clearing and settlement positions in commercial banks is preferred.
• Have a keen sense of risk and a good ability to identify risks.
• Have good logic analysis ability, communication, and expression skills.
• Familiar with Internet finance and traditional financial services.
• High work commitment, energetic, innovative spirit, strong pressure resistance, strongsense of responsibility and teamwork awareness.
• Excellent communication skills, and ability to work effectively with a global team across 3 continents.
• Understanding of Crypto / Blockchain is a plus.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Overview

The Business System Analyst is responsible to gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

As a Business Systems Analyst/Consultant, the broad area of your job responsibilities should cover the following:

• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
• Make changes to configurable items, which include hardware, software, documentation, etc.
• Participate in Coding and Code Review.
• Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
• Prepare user manual and operations manual, and plan & facilitate training of users and operators.
• Provide post implementation support (including production support and service requests).
• Escalate and discuss critical issues such as scope creep with the relevant managers.
• Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

The ideal candidate should have/be:

• Preferably 2-8 years IT working experience
• Possess relevant system development / maintenance experience using .Net/Java-related technologies
• Good understanding of Software Development Life Cycle (SDLC) processes
• Ability to produce specifications for documentations and implementations
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

About the role
OOm Pte Ltd is seeking an experienced Business Analyst (CRM) to join our dynamic team in the Somerset Central Region. In this full-time role, you will play a crucial part in enhancing our customer relationship management (CRM) system and processes to drive business growth and improve customer satisfaction.

What you'll be doing

Requirements Gathering & Analysis:

• Collaborate with stakeholders to gather, document, and analyze business requirements, processes, and system needs.
• Translate business requirements into clear, actionable technical specifications for development teams.
• Define scope, goals, and deliverables for projects, ensuring alignment with business objectives.

Process Improvement & Documentation:

• Lead process mapping, workflow design, and process improvements to streamline operations.
• Create and maintain procedural documentation, process flow diagrams, user stories, and business rules.
• Continuously monitor and improve business processes, identifying opportunities for automation and optimization.

Project Management:

• Plan, execute, and monitor projects using Agile, Scrum, or Waterfall methodologies.
• Develop and manage project timelines, and resources to ensure successful delivery within scope and deadlines.
• Coordinate with cross-functional teams (business, IT, 3rd Party) to ensure alignment and project progress.
• Identify and manage project risks, issues, and dependencies; implement mitigation plans as necessary.

Stakeholder Management & Communication:

• Facilitate meetings and presentations to communicate project status, changes, and risks to stakeholders at all levels.
• Act as a liaison between business users, development teams, and project management to ensure clear communication.
• Prepare and deliver progress reports, project plans, and executive summaries to senior management.

Testing & Quality Assurance:

• Develop and execute test plans and test cases to ensure solutions meet business needs and requirements.
• Coordinate user acceptance testing (UAT), gather feedback, and resolve issues before deployment.

Change Management:

• Assist in preparing business partners for changes introduced by new systems, processes, or workflows.
• Document and communicate process changes to ensure smooth transitions and adoption by stakeholders.

What we're looking for

Technical Skills:

• Familiarity with IT systems, databases, and software development lifecycle (SDLC).
• Software development experience is a plus.
• Experience with Agile project management tools (e.g., Jira, Azure DevOps, Asana, Trello) and Microsoft Office Suite (Excel, PowerPoint, Word).
• Knowledge of automation tools.

Project Management Skills:

• Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
• Experience in managing project scope, timelines, budgets, and resources.
• Ability to lead cross-functional teams and manage multiple priorities effectively.
• Proficiency in creating and maintaining project plans, roadmaps, and Gantt charts.
• PMP or Scrum Master certification is a plus.

Analytical & Problem-Solving Skills:

• Strong analytical skills to assess business needs, identify gaps, and design solutions.
• Ability to break down complex problems into manageable components and implement effective solutions.
• Critical thinking skills to evaluate project risks, dependencies, and potential impacts on the business.

Interested applicants, click APPLY NOW or email your resume to [email protected].

Looking for a media analyst to join our Communications Measurement team to analyze the impact of our comms work across traditional press as well as social media and our owned channels in APAC. The analyst will be required to have fluent knowledge of Japanese as well as English. Additionally, they should have solid numeric and quantitative analysis skills.

The analyst will be responsible for monitoring news cycles, providing qualitative analyses as well as quantitative data insights for the company’s most pressing issues. Additionally, this role will sit at the heart of the company’s global effort to quantify the impact of the work of its communications team for all reactive as well as proactive activity, establish strategic KPIs and identify leanings from evaluating media activity.

The ideal candidate will excel at working collaboratively with colleagues all over the world (our working language is English) and can consistently deliver high-quality work even under severe time constraints. Candidates should be strong communicators. Attention to detail, ability to remain flexible in a fast-paced environment, strong qualitative and quantitative analysis skills as well as organizational skills are critical.

Overall, you will play a key role in analyzing the true impact of major news stories about the company. In turn, you’ll be feeding into important strategic decisions by the company’s global Communications and Public Affairs leadership team.

This role is ideal for someone who has experience in a journalistic and/or communications career, in academic research, at a think tank, or after working for a media agency, media analysis firm, or media measurement platform. By analyzing the company’s media activity, you will gain a thorough understanding of how to define the impact of proactive and reactive media cycles at a very large scale around the world. This knowledge will be the ideal basis for a further career in the communications team of the company or in some of the world’s largest organizations in the public eye.

RESPONSIBILITIES

• Read, analyze, and summarize media coverage of important issues
• Inform the wider team on news cycles and policy issues domestically and internationally, and put them into their local context
• Create reports with media insights (including visualization) to assess the impact of different news cycles and inform future strategy
• Support the communications team in developing meaningful success metrics for its campaigns and initiatives across traditional (news) media outlets as well as owned, paid-for and earned social media activity

MINIMUM QUALIFICATIONS

• Experience in a media analysis, research, journalistic, communications or related role, or working for a media agency, media analysis firm, a media measurement platform or think tank
• Fluent in English and Japanese
• Familiarity with the media market in APAC
• Experience owning multiple deliverables and working in a deadline driven environment
• Experience in handling data sets and visualizing data a plus
• Experience drafting messaging materials; writing news summaries is a plus
• Bachelor's degree in Communications, Journalism, Public Relations, Broadcast, Political Science, Marketing, Economics, Statistics or related field

PREFERRED QUALIFICATIONS

• Knowledge of Japanese a very strong plus
• Experience in working with media monitoring tools a plus
• Experience in carrying out measurement projects using data platforms to monitor media coverage and analyze social media conversation
• Understanding of metrics and analytics within the media environment

We are seeking a dedicated and results-oriented Business Analyst with over 12 years of expertise in managing large-scale IT projects and delivering innovative technology solutions in the payments and transaction banking domain. The ideal candidate will have extensive experience in software development, system integration, and solution delivery, particularly in highly regulated financial environments.

Key Responsibilities:

• Oversee the end-to-end lifecycle of payment applications, from conceptual design to production deployment, ensuring scalability, reliability, and security.
• Lead multi-department software procurement and development initiatives, aligning with long-term company strategy and technical requirements.
• Implement agile methodologies and DevOps practices to accelerate delivery cycles and maintain robust CI/CD pipelines.
• Build and lead cross-functional teams, mentoring junior developers and fostering a culture of excellence.
• Strong knowledge and Hands-on experience in design and development of Single page application using ReactJS, JavaScript/Typescript and Redux
• Develop and maintain comprehensive technical documentation, ensuring clarity and accessibility for future reference.
• Familiarity with RESTful APIs and asynchronous request handling
• Experience with front-end build tools and workflows.
• Experience with front-end testing frameworks.
• Experience with Agile/Scrum development methodologies.

Requirements:

• Technical Expertise: Proficiency in Core Java, DevOps, Hadoop, Apache Spark, AWS, APIs, SQL, Kafka, Solace, and database management (Oracle/Postgres).
• Domain Knowledge: In-depth experience in transaction banking, cash management, payments, collections, and clearing systems.
• Leadership Skills: Proven ability to manage cross-cultural teams and deliver high-impact projects in challenging environments.
• Project Management: Expertise in Agile and Waterfall methodologies, with a track record of successful project delivery.
• Innovation and Automation: Experience in developing automated tools and frameworks to optimize operations and improve efficiency.
• UI/UX Design: Skilled in creating user-friendly interfaces and transforming user experience for internal banking applications.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Mandatory Skills

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
• The broad area of your role covers the following:
• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Good to have - Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Requirements :

• Must have experience working in banking domin;
• Degree in Computer Science and Engineering;
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester, Good to have in Java environment
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A Good Team Player.

To support Private Wealth Management Relationship Manager(s) in providing client service to the clients, ensuring that all documentation including KYCs (Know Your Customers) relating to PWM transactions are in order and in accordance to Compliance guidelines.

Functional

• Support the team by providing administration duties such as:

1. Perform an independent review of Private Wealth Management clients’ account opening AML/KYC profile for adequacy and compliance with legal, regulatory and policy requirements.
2. Conduct appropriate due diligence checks and information searches to comply with bank standards of client onboarding as well as in accordance to the Group AML/CFT policy and procedures.
3. Liaise with Relationship Managers and their Assistants to complete the required account opening AML/KYC profile and to provide advisory and guidance on AML/KYC requirements where required.
4. To ensure timely review of clients’ AML/KYC account opening profile
5. Proactively identify areas of improvement, suspicious AML or other non-compliance issues to relevant parties and management.
6. Involved in management reporting and data analysis on account opening and AML/KYC reviewsll

Education/ Qualification

• Diploma or Degree holder

Experience

• Minimally 3 to 5 years’ working experience, preferably in private banking/ wealth management

Position Summary:

As a Business Analyst, you will play a critical role in the software development lifecycle by engaging in all phases of project delivery, including project initiation, requirements gathering, application development, implementation, and post-implementation support. You will collaborate closely with internal and external stakeholders to ensure successful project outcomes while employing agile methodologies.

Key Responsibilities:

Stakeholder Management:

· Liaise extensively with external projects, internal teams, and vendors to gather and validate requirements.

· Lead design thinking sessions and requirements discussions with customers.

Requirement Analysis & Design:

· Conduct detailed requirement analysis, ensuring implementation feasibility.

· Identify and highlight requirement gaps, technical challenges, or disproportional construction efforts.

· Successfully translate user requirements into use cases and technical solutions.

· Define system-level architecture, high-level and detailed designs, and implement architectural policies where applicable.

· Engage with customers to explain the rationale behind architectural and technical decisions.

Documentation:

· Prepare and maintain comprehensive documentation, including requirements specifications, design documents, enterprise class structures, and interfacing frameworks.

· Work closely with customers to review and sign off on documentation.

Testing & Quality Assurance:

· Develop test plans, test cases, and traceability matrices to ensure comprehensive coverage.

· Perform functional and backend testing, analyse logs, and resolve test issues.

· Conduct system training for customers and ensure smooth UAT execution.

Change & Issue Management:

· Conduct impact analysis on change requests and manage the change lifecycle effectively.

· Troubleshoot system problems, track issues to resolution, and provide timely updates to stakeholders.

Collaboration:

· Work with local and offshore teams to deliver technical solutions.

· Prepare solution proposals and assist in pre-sales activities.

Required Skills and Qualifications:

· Bachelor’s degree in computer science, Engineering, or a related field.

Domain Expertise:

· Minimum 2 years of relevant experience as a Business Analyst, preferably in the banking domain.

· Experience in requirement analysis, functional testing, and backend testing.

· Strong analytical skills with a proven ability to follow up on and resolve complex issues.

· Knowledge of change management processes and issue resolution.

· Proficiency in analysing system backend logs and performing data mapping.

· Familiarity with Java environments (preferred), JIRA, and SQL is a plus.

· Development skillsets in Java are an added advantage.

Mandatory Skills

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
• The broad area of your role covers the following:
• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Good to have - Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Requirements :

• Must have experience working in banking domin;
• Degree in Computer Science and Engineering;
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester, Good to have in Java environment
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A Good Team Player.

Job Description

An SAP Business Analyst specializes in understanding and interpreting SAP transactions and how they relate to business processes.

This role involves deep expertise in SAP modules relevant to the business, such as finance (FI), sales and distribution (SD), or materials management (MM).

The SAP Business Analyst acts as a bridge between IT and business teams, translating complex SAP data and transactions into business terms.

EA Number: 11C4879

We are seeking a dedicated IT Risk Analyst to join our team, focusing on supporting IT risk and governance operations related to a new Information Security System. The ideal candidate will coordinate with stakeholders, address queries, and support governance activities while enhancing their expertise in IT risk management and information security systems.

Key Responsibilities:

• Collaborate with APAC stakeholders on planning and logistics, including scheduling meetings, providing initiative backgrounds, and preparing meeting minutes.
• Distribute relevant documentation and surveys to stakeholders and ensure timely follow-up for submissions.
• Review submitted documentation and surveys for completeness, conducting necessary follow-ups on missing or insufficient information.
• Develop a strong understanding of the functionality and workflows of the new Information Security System.
• Provide clear and timely responses to APAC stakeholders on governance matters related to the Information Security System.
• Assist the direct manager in governance operations, such as analyzing system-generated data to identify trends.
• Support the IT Risk team on collaboration efforts with relevant stakeholders.
• Continuously enhance knowledge of the targeted Information Security System with guidance from the direct manager.
• Address business user queries effectively and provide accurate, timely responses.
• Assist the direct manager with ad-hoc tasks related to IT risk and governance.

Requirements:

• 1–2 years of experience in Information Security systems or related operations, preferably in the financial services industry.
• Strong interpersonal and analytical skills.
• Proficiency in Excel, Word, and PowerPoint for written and visual presentations.
• Knowledge of IT Security systems and governance frameworks is a plus.
• Professional certifications such as ISO/IEC 27000 series, COBIT, or ITIL are advantageous.
• CISSP, CISA, or CISM certifications are highly preferred.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Responsibilitites

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;
• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;
• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;
• Understand and review source codes from vendor(s) for deployment;
• Support and review on-site acceptance and System Integration Testing (SIT);
• Facilitate and support User Acceptance Test (UAT) and trainings for users;
• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;
• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;
• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.
• Provide maintenance and technical operations support for the Authority’s
• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems
• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;
• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;
• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and
• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirement:

• Atleast 3 years of experience in business analysis.
• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;
• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development LifeCycle;
• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;
• Experience in the following would be advantageous:

1. Cloud platform and technology;
2. Application development using Power builder, Java, Delphi or ASP.Net;
3. and
4. Government projects.

• Experience with stakeholder management;
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and
• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.