Total 745 Manager tech support job vacancies in Singapore

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a submarine Technical Program Manager with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs in the infrastructure and networking space. The candidate should be self-driven, have the ability to learn quickly and influence decision-making across organizations. In this position, you will work closely with various Amazon business units to gather, refine and drive program goals to deliver submarine cable projects. You will have the opportunity to implement new processes and procedures driving continuous improvement while interacting with a broad range of stakeholders across Amazon.

At Amazon, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we deliver global connectivity.

Key job responsibilities

In this position, the candidate will work closely with a wide variety of internal and external stakeholders to deliver submarine cable projects across the globe. The candidate should be able to represent and lead for Amazon in deployment and operational meetings, coordinate complex projects spanning a number of geographies and deliver the project to our high standards. They should have a deep knowledge of how to construct fiber based networks that span long haul fiber and colocation including the selection and deployment of optical equipment interfacing with submarine cables. Finally, the candidate should be able to ensure that the delivered network is handed over with a suitably validated operational model appropriate to the specific deployment and location.

Key Responsibilities

• Work on ERP harmonization and migration to the latest S4 HANA.
• Hands-on experience with trouble shooting data replication issues between SuccessFactors to S/4 HANA or ECC.
• Ensuring data harmonization and synchronization between systems.
• Drive discussions with users to align on requirements and suggest design improvements.
• Prepare project plans including migration risk, milestones, quality and business sign-off details.
• Conduct end user training and support.
• Documentation and development of user guide.
• Analyze and troubleshoot on S4 HANA related Payroll, Time & Attendance / Overtime Management system.
• Manage the role base security and governance of SuccessFactors.

Requirements

• At least 7 years of experience in managing HRIS on ECC or S/4 HANA and integration between SuccessFactors and S/4 HANA or ECC.
• Hands-on experience in migration, design and configuration with at least 3 S4 HANA/ECC HCM implementation experience cycles – Personnel & Organization Management, Singapore Payroll, Time & Attendance / Overtime Management.
• Strong understanding of implementation strategy and integration approaches including SAP Integration Suite
• Good project management and delivery skills
• Good communication and stakeholder management skills
• Ability to analyze and propose solutions to business requirements & issues
• Experience in data analytics and/or visualization (e.g. using SAP Analytics Cloud, Stories, Tableau, Microsoft Power BI etc.) will be added advantages.
• Familiar with S/4 HANA LSMW, ABAP, PFCG.
• Know how in SuccessFactors will be an added advantage.

ABOUT THE ROLE

As an Assistant Manager (Tech-Biz), you will play a crucial role in developing industry collaborations and driving innovation! You will engage with companies, understand industry needs and formulate strategic plans for impactful outreach. If you are passionate about engaging with companies and building meaningful partnerships, this is the role for you.

JOB DESCRIPTION

• Engage various government agencies, TAC and companies to understand industry needs and technology requirements, and to collate the industry intelligence for the institute.
• Formulate a comprehensive industry development strategy and engagement plan for an assigned Industry Initiative to effectively reach out to the industry.
• Execute industry engagement plans and drive initiatives to establish strong collaborations with companies, facilitating successful technology transfers.
• Organise industry-sharing events such as seminars, roundtable discussions, and workshops to outreach to the industry , foster meaningful connections with the industry and secure research collaboration projects
• Meet Industry KPI: Grow SIMTech Industry Revenue, Industry in-kind contribution, Licensing revenue, competitive funding, publicity of successful implementation of SIMTech solutions
• Collaborate with the Course Leader to formulate and initiate training courses tailored to the industry’s needs, by providing market intelligence information, competitive analysis and gap analysis.
• Support the Research Groups in industry-related engagements for competitive project formulation and seamless execution.
• Take charge of the business and legal documentation for projects, including liaising with companies and alignment with internal stakeholders.
• Cultivate and maintain strong relationships with industry partners and take charge of business aspects in ongoing projects.

JOB REQUIREMENTS

• Bachelor's degree in Engineering or Science.

• Demonstrated ability to organize and execute industry outreach activities to generate industry interest to secure successful collaborations.

• Bonus: With industry experience in Manufacturing or R&D sectors. Additional qualifications in Business will be considered a plus.

We value the following soft skills:

• Strong Strategic Planning skills to develop business

• Strong relationship-building skills to foster successful collaboration

• Excellent communication and interpersonal skills

• Good customer relationship and management skills.

• Good market research skills to identify opportunities for SIMTech

• Willing to take on tasks beyond the job description.

Title: Business Development Manager

Industry: Software

Product Company

Perm

Job Description

• Achieve sales targets through acquiring new customers and signing revenue deals.
• Develop and execute strategic territory plans, focusing on lighthouse projects and named accounts.
• Build and maintain a healthy pipeline with disciplined CRM management and time optimization.
• Collaborate with solution architects and product teams to drive customer-centric solutions.
• Partner with marketing and business development teams to generate demand and nurture leads.
• Engage with channel partners to improve conversion rates within the assigned territory.

Requirements

• Over five years of experience in enterprise or cloud sales within data, infrastructure, or cloud technology sectors.
• Existing relationships with relevant clients in industries like fintech, retail, logistics, gaming, and e-commerce in the ASEAN region.
• Knowledge of database and cloud computing technologies.
• Proven ability to engage with senior executives and navigate enterprise decision-making processes.
• Experience collaborating across marketing, architecture, product, and account management teams.
• Fluency in English; proficiency in Chinese or other ASEAN languages is advantageous.
• Willing to travel frequently within the region.

(EA:20C0196)

R22108971

Key Responsibilities:

Team Leadership:

• Lead and manage a team in Trade Finance domain (Onshore/Offshore)
• Foster a collaborative and high-performing team environment across APAC region

Project Management:

• Plan, execute, monitor, and complete application development project in Trade Finance domain
• Manage project issues, risks, and budgets effectively
• Ensure timely delivery of project milestone and final deliverables.

System Integration:

• Oversee the integration of in-house/vendor-provided application with regional peripheral systems
• Rollout Global solution/Regional solution provided by HO or other regions
• Coordinate with internal and external stakeholders to resolve issues

Stakeholder Communication:

• Maintain effective communication with internal and external stakeholders
• Prepare and present reports on project progress, issues, and risks
• Act at the primary point of contact for all project-related inquiries

Process Improvement:

• Identify and implement process improvements to enhance efficiency and effectiveness in system integration and project management
• Stay updated with industry trend and best practice

Maintenance

• Regularly monitor system performance, system usage, and resource consumption and take preventive measures before issues arise
• Act as the primary point of contact for any technical issues or bugs reported by users and coordinate to troubleshoot and resolve issues efficiently
• Apply security patches for vulnerabilities and updates to keep system up to date
• Plan and execute regular updates and upgrades to the application to ensure it remains current and secure, managing EOL/EOS for Hardware and Software
• Provide on-going support to users, addressing their queries and concerns
• Consider the introduction of new technologies and tools, and plan system upgrade.
• Liaise with the relevant teams including vendors to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.
• Maintain comprehensive documentation, including user manuals, technical specifications, and change logs
• Ensure the application complies with all relevant regulatory and security standards

Requirements:

• Bachelor’s degree in computer science, Information Systems, or another related field
• 15+ Years of experience with specialization on Trade Finance implementations, with exposure to methodologies and frameworks for IT project management
• Strong understanding of trade finance processes, including export/import, bank guarantees, and supply chain finance
• Experience with CGI T360/TPS trade finance product
• In addition to knowledge of Trade Finance, knowledge of syndication loans and experience with Finastra LoanIQ is even preferred if you have
• Knowledge in Java/J2EE platform, Oracle DB, SQL, Unix/Linux, IBM WAS, DB2, MQ and IIB would be an advantage
• Excellent analytical, troubleshooting and problem solving skills
• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
• Ability to work collaboratively with cross functional teams or offshore team
• Strong communication skill to liaise with stakeholders, team members, and products vendors
• Excellent interpersonal and negotiation skills
• Self-motivated and possess drive, and ability to work independently and a good team player

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

To manage our company IT department as below:

1. Server management Hyper V(4vm)

2. ⁠Google works space management

3. ⁠PC workstations support (14nos)

4. ⁠E-mail /Web-site management

5. To due with Software service provider for software license update & monitor expiry date

6. Other ad-hoc IT work

Main Purpose of Job

To manage the overall process of inducting new Partners and their support staff in relation to the SJP systems and processes. You will support the Partnership to ensure that they are able to process new business efficiently and will identify any improvements that can be made to the process. Working in conjunction with the Partnership Development Manager’s you will also ensure the quality of documentation in relation to suitability letters and the completion of application forms are all completed to a high standard.

Key Responsibilities of the Job

1. Manage the onboarding of partners and supporting staff on all SJP systems and processes.
2. Drive internal management reporting that provide analysis to ensure quality submission of documents and efficient workflow are achieved.
3. Identify opportunities for process improvements
4. Drive changes and improvements in the client experience (from front to back) through various initiatives / projects.
5. Manage and assist implementation and subsequent usage of SJP’s internal platforms as well as change of process flow
6. Work alongside the Partnership Development Manager to ensure Partners understand the advice guidance process to advise their clients. You will need to train best practice around process and quality of advice documentation ensuring high standards are maintained.
7. Manage escalations and assist with issues from Partners and Advisers; provide resolution in a timely manner
8. Provide regular communication and sharing sessions to Partners regarding latest documentation, process flows and best practice updates
9. Actively share information with the team, ensuring team understanding is aligned with business priorities and opportunities

Requirements of the Job

Job Knowledge:

• Degree holder

• Relevant qualifications for the wealth management industry is desirable

• Proficiency in spoken and written English

• Experience in wealth management industry required

• Strong command in IT – Word, Excel, Outlook, etc.

• Experience in Salesforce is mandatory

• Project Management experience is a plus

Interpersonal Skills:

• Ability to drive initiatives independently

• Good and innovative team player

• Multi-tasking with high accuracy

• Strong in time management and communication skill

• Ability to build relationships to deal with Partners, Partner Support staff and 3rd Party providers locally or in the UK

We are seeking a head of technology for our client ST Engineering.

Title: Head Technology

Responsibilities

• Stay at the forefront of emerging technologies and industry trends

• Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

• Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

• Ensure that all technology systems comply with industry regulations and standards.

• Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements

• Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

• 10+ years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

• Experience in Generative AI, Large Language Models or other emerging technologies

• Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

• Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

• Working location is in Ang Mo Kio

• Singaporean Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

We are seeking a head of technology for our client ST Engineering.

Title: Head Technology

Responsibilities

• Stay at the forefront of emerging technologies and industry trends

• Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

• Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

• Ensure that all technology systems comply with industry regulations and standards.

• Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements

• Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

• 10+ years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

• Experience in Generative AI, Large Language Models or other emerging technologies

• Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

• Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

• Working location is in Ang Mo Kio

• Singaporean Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Position: Product Manager Support
Location: Raffles Place
Salary: Up to $5,000/month + half-month bonus
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Start Date: 13 January 2025

Key Responsibilities:

• Assist the Product Manager in implementing improvements to Singlife’s products through various actions, such as new product propositions, product enhancement, rationalisation, and initiatives to improve persistency, sales/revenue, and cost reductions.
• Brainstorm and generate innovative ideas based on customer research, market analysis, distributor and customer feedback, and complaints.
• Assist in determining product features, benefits, and their viability by considering market information such as pricing and competitiveness.
• Support pre-launch and post-launch activities, including marketing materials, launch events, training, and regulatory matters.
• Assist in the review of existing products to present during the Annual Product Review.
• Ensure compliance with regulatory and business standards related to product management.
• Support the ongoing assessment of products, including responding to queries about product features, benefits, and differentiation across functions and distribution channels.
• Coordinate Fair Dealing product due diligence to determine suitable customer segments, appropriate distribution channels, and any compulsory training or tests.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

What’s the role?

Bloomberg Technical Support is responsible for deploying and supporting Bloomberg’s variety of products and services. This high-profile role requires experience across general technical areas pertaining to hardware, software and networking, in addition to experience with coordinating the implementation of technology solutions.

The Technical Support team is seeking a qualified individual to provide leadership and direction to the team in Singapore. You will possess a strong customer focus, passion for leadership and high interest in technology. In addition, you have good attention to detail with excellent coaching and communication skills. You will work closely with a range of stakeholders to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs.

As a confident and well-organized communicator you will also be responsible for handling key accounts, regularly liaising with market data and technology personnel, as well as telecommunication providers, service vendors, and partner with a variety of internal stakeholders to ensure the highest quality of service to our customers.

You will work towards developing a collaborative team environment that fosters creativity and places a high value on providing quality customer service and technical support. Striving for excellence in both team productivity and customer happiness is at the heart of this position. You will be responsible for the hiring, on-boarding, evaluation and continued development of your team members.

We'll trust you to:

• Maintain quality relationships with your team on both a group and individual level
• Ensure that your team's performance is on track to meet departmental goals across multiple metric categories such as productivity and quality
• Provide tailored coaching that improves individual productivity and performance
• Empower your team to innovate and challenge traditional thinking on how to best tackle clients' technical issues
• Establish strong global & interdepartmental relationships and strategies to make valuable contributions to the business
• Build and drive strategies for your team that aligns with the department and business goals in the region
• Be involved in recruiting, hiring, and identifying candidates with potential to be successful at the role

You'll need to have:

• Minimum 3 years of working experience in technical support or a similar role that engages with internal or external clients in a technical capacity
• Minimum 1 year of experience in leadership, mentoring, coaching or training
• Business proficiency and fluency in Mandarin to support Chinese-speaking clients
• Excellent written and verbal communication skill in English
• Demonstrated people management, project management and change management skills
• Extraordinary level of customer service and a good understanding about our business
• Experience managing workflow or projects for our product and its technical area (software, connectivity, data, etc.)
• Strong stakeholder management skill, including networking and communication skills
• Experience working in a global, team-oriented, and collaborative environment
• Ability to quickly prioritize and take appropriate actions in handling escalated cases
• Strong interest in learning Bloomberg products and its technical concept and architecture
• Demonstrated continuous career growth within an organisation
• Bachelor’s degree or degree-equivalent qualifications

We'd love to see:

• Experience and knowledge of our product implementation workflow including the installation, relocation, and removal of new Terminals, routers, and circuits
• Experience and knowledge in troubleshooting client issues related to the Bloomberg software, hardware, SFTP, FIX and API products
• Experience and knowledge of PC hardware, operating systems and software suites
• Knowledge of networks with an understanding of but not limited to IP addressing, sub-netting, routing and Secure File Transfer Protocol

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: http://www.bloomberg.com/professional

Overview

The Marine Parade Community Space Ltd (MPCSL) is a charity and Institute of a Public Character established to look after vulnerable residents in Marine Parade. Its main role is to run the upcoming Marine Parade Community Care Hub, a social service Hub that will be operation in late 2025.

The Head, Caregiver Support Network (CSN) will oversee the running and development of the CSN programme which was launched in 2022 to look after caregivers in the community. The CSN programme is a programme of MPCSL.

Expectations

The Head role is a dynamic one, and candidates are expected to take ownership of the role and CSN’s development. The candidate must take an interest in maintaining existing relationships with community partners, understand the community’s culture, and build/ grow new relationships.

The role is also hands-on, and requires the candidate to be adept at both strategic thinking and handling the day to day operations of the programme.

Qualifications

Candidate must have minimally a bachelor’s degree and have experience leading small teams. Candidate must have good written English capabilities. Experience in the social service sector is a bonus.

Attributes

Candidate must be a team player and be supportive of his/ her colleagues. Candidate is required to take on a mentoring role towards his/ her subordinates.

Candidate must have a problem-solving attitude and be able to take on tasks independently and complete them comprehensively. The candidate must show a heart for the cause.

Responsibilities

CSN Operations:

Guide the Programme Manager(s) on the day-to-day operations of the programme, including:

• Managing new enrolments
• Executing the activities of the programme
• Managing the Caregiver Relief Fund

Supervise and mentor the Programme Manager(s) and ensure their positive development

CSN Planning:

• Oversee the strategic development of CSN, and ensuring it meets its intended targets
• Engage the CSN Sub-Committee

Caregiver Clubhouse/ Resource Centre:

Oversee and manage the development of the upcoming Clubhouse/ resource centre

CSN Admin:

• Ensure sustained funding for the CSN programme
• Be responsible for the use of funds ringfenced for CSN
• Engaging donors and preparing the necessary reports/ updates for donors/ grant bodies
• Application of new grants to fund CSN

Interested candidates can email their CV to Mr. Derrick Wong at [email protected]

Relevant information: www.facebook.com/CaregiverSupportNetwork

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

For Regionalisation Programme:

• Identify and establish international partnerships with government bodies, industry players, and multilateral organizations by leading negotiations for agreements, MOUs, and collaborative projects, aligned with A*STAR, ARTC's regionalisation strategy.
• Conduct international market analysis to identify global trends, partnership opportunities, and emerging markets relevant.
• Manage international projects and partnership initiatives from inception to completion, ensuring alignment with A*STAR, ARTC's goals

For Start-ups Programme:

• Execute successful delivery of startup programmes, overseeing outreach, publicity, budget management, and vendor coordination.
• Deepen current relationships with public agencies such as ESG, IMDA, EDB, and various A*STAR Research Institutes to enhance collaboration opportunities.
• Manage relationships between startups and industry members to drive initiatives that enhance the overall performance of the consortium.

For Assigned Industry Members Customer Care:

• Provide dedicated support to nurture strong business relationships with assigned ARTC industry members, aligning strategic business goals, and achieving ARTC's revenue and project targets.
• Ensure timely and comprehensive reporting on business development activities with assigned members.
• Support in the analysing of market data, sector developments, and members' activities to stay updated on evolving market requirements.
• Ensure strict adherence to all Corporate Policies & Procedures related to Billings & Credit Control, HR, Operations, and Project Management.

Others:

• Support logistics matters related to ARTC visits with members/non members

Job requirements:

• Bachelor's Degree in Business Administration or an Engineering-related field.
• Minimum of 5 years of working experience in B2B business development and enterprise account management.
• Proven experience as a Business Accounts Manager or in a similar role within a consortium or collaborative business environment.
• Prior experience in the Start-up Industry and/or International partnership roles would be a bonus

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Responsibilities

• Reports to the Head Operations Support Services (OSS)/ General Services in COMPANY’S, the incumbent will be responsible for providing administrative and operations support for various functions for the hospital.

• Manage operation and systems as well as review and improve the functional units in OSS/General Services

• Ensure timely review of service/lease/license contract terms and conditions and costs of services/contracts

• Assist with the department’s logistics, equipment and services including procurement, inventory, payments and records management

• Assist with the review and updating of the department’s policy, SOP documents, training plans for staff, emergency response plan for the department and financial budgeting

• Work with the various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow-up

• Work with staff from various functions to initiate different types of projects (A & A, Rejuvenation, Improvement) and supervise their implementation

• Work closely with internal departments/clinics and external agencies to coordinate operations, compliances and collaborative partnerships

Requirements

• Bachelor Degree in any discipline

• 5 years or more of related working experience

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Key Responsibilities:

· Maintain specific customer & supplier master data prices and payment terms and lead-times.

· Prepare and maintain all records of Quotations, Purchase orders (PO), Delivery Orders (DO); Commercial Invoices (CI), Packing Lists (PL) of cargo; Payments; Customer returns as well as Inventory and stock-taking records.

· Follow up on Quotations to customers; Customers’ Purchase Orders & Payments; as well as Purchase Orders & Payments to Suppliers by liaising with the respective parties.

· Provide after-sales support to Customers including managing cancellation requests and customer returns, while ensuring any credits due are acknowledged and credited.

· Liaise with Suppliers on customer returns and credits.

· Any other relevant administrative work required to support Customers.

Qualifications:

· Diploma or higher in Business Administration, Customer Service, or a related field.

· Minimum of 5 to 7 years of experience in Customer Support or Customer Relationship Management, preferably in an Aviation or Manufacturing related industry.

· Strong proficiency in CRM systems (e.g. Salesforce, HubSpot) and Customer Support Tools is a plus.

· Proven track record of managing customer support teams and achieving high customer satisfaction levels.

· Excellent problem-solving and conflict-resolution skills.

· Strong analytical skills to interpret customer metrics and drive data-informed decisions.

· Exceptional communication and interpersonal skills, with the ability to manage diverse customer needs.

· Ability to work independently as well as collaboratively within a team.

· Good team player, good attitude, honest, discipline, positive thinking, resourceful, and a good problem solver.

· Excellent communication skills to foster effective teamwork and communication within the operations team and the customers.

How to Apply:

If you are passionate with the Aerospace industry and want to be part of a forward-thinking company at the forefront of the Aviation Industry, dedicated to exceeding customer expectations, and navigating the dynamic Aviation landscape, and where your expertise in Customer Relationship Management will help shape innovative and reliable Aviation Solutions, we invite you to join REETZ and work with us to take the Company to a new height. Please submit your application to the email address: [email protected]

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

As a IT Manager | Desktop Support, the broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform asset inventories

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Creates and updates work instructions (where necessary)

Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min 7 years’ Service Desk front and back-office experience with experience in leading a team

AV equipment experiences will be a plus

Experience in managing virtual team

Strong people management and leadership skills

Strong analytical and project management skills

Job Description and Responsibilities

•Drive key projects in Card Operations, together with business users and technology team, to increase efficiency, improve productivity and enhance customer journey.

•Execute standardization, risk and control agenda in Cards product-processes, including self-assessments, internal reviews and audit reviews, and ensure compliance with operational policies, procedures and regulations.

•Prepare risk review reports, report findings, recommend corrective actions and preventiveactions.

•Review and recommend process improvement for productivity effectiveness and efficiency, which includes performing problem analysis on processes and provide recommendation for change and mitigation of risks.

•Develop training and/or change management materials and activities to support new processesand procedures.

•Manage the Business Continuity Planning (BCP) exercises in Card Operations as part of theBusiness Continuity Management.

Job Requirements:

•Degree Holder

•Preferably 3 – 5 years’ experience in operations / process re-engineering function. Fresh graduates are welcome to apply

•Able to multi-task and cope with change and diversity in a fast-paced environment

•Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues

•Meticulous with an eye for details and quality mindset

•Strong command of English with excellent verbal/written communication and interpersonal skills

•Able to liaise with various functions and stakeholders

•Proficient in the use of Microsoft Office, specifically Microsoft Excel Macro, Powerpoint &Access

•Knowledge in Python is preferred.

•Team player, self-motivated and resourceful

Budget controlling

- Manage all subsidiaries under the region to achieve financial target

- Liaise with BUs for sales and profit improvement

- Reporting for the visibility of business performance to management and BUs

- Identify management and business issues and propose for solution from FAD perspective

- Support the Mid-term plan by communicating with BUs

Inventory and AR improvement

- Liaise with business for inventory to achieve the target

- Liaise with all subsidiaries to achieve AR target

- Initiate to develop and implement operational rule and tools

Cooperation with headquarter in Japan

- Establish a good relationship with Japan headquarters for better cooperation.

- Reporting the financial numbers and provide analysis to Japan headquarters in a timely manner.

- Understand Japan headquarters’ direction and deploy it to the region

Requirement

•  Experience in our group budgeting operation for more than 2 years
•  Sufficient knowledge of our entire group business
•  USGAAP/IFRS accounting knowledge
•  Possess good knowledge of business controlling
•  Team management and leadership skill.
•  Knowledge of Microsoft Word, Excel, and PowerPoint.
•  Possess good disposition.
•  Good project management skill.
•  Excellent written and verbal communication in both English & Japanese as this role will need to liaise frequently with headquarters in Japan