Technical Support Engineer
23 hours ago
Support IT systems such as Applications, servers, printers, desktops, network, telecommunication (telephony) and other IT supported systems in cust..
- Support IT systems such as Applications, servers, printers, desktops, network, telecommunication (telephony) and other IT supported systems in customer site at Kerteh Plant
- Manage and resolve IT logged/reported incidents/requests and identify corrective actions to support operational integrity of the systems.
- Perform daily system maintenance and administration tasks, O/S, security, antivirus or any required patches.
- Responsible to protect system & data integrity from unauthorized access.
- Monitor and report on status and capacity of server performance/storage.
- Work with external parties such as vendors and IT operation Centre to ensure end-to-end system, network or service delivery.
- Securing the company network by establishing and enforcing policies, and defining and monitoring access.
- Support and administer firewall environments in line with IT security policy
- Commercially Confidential
- Report network operational status by gathering and prioritizing information and managing projects
- Performed upgrade data network equipment to the latest stable firmware releases
- Doing routing configure and switching equipment, hosted IP voice services and firewalls
- Design and implement new solutions to improve resilience of the current environment
- Investigate root cause of IT incidents, implement remediation to remove errors, document the
- remediation, and communicate to related/affected staff.
- Maintain optimal spare and consumables units of PCs, printers, monitors, network switches and other IT
- spares for continuous support.
- Monitor IT tickets daily and attend the ticket immediately or according to its priority
- Document the resolution once the incidents/requests are resolved before closing the tickets.
- Manage/ensure IT asset record, PC to employee record, and software license to employee record are maintained up-to-date.
- Manage IT software/hardware/service licenses by keeping track of available software licenses and their
- license compliance within the plant.
- Maintain the documentation on IT operation/projects/change request and implement application policy and procedures.
- Lead, manage or participate in IT projects.
- Manage IT vendors on their service deliveries, monitor their service, prepare vendor service evaluation.
- Liaises with vendors, consultants and other external sources for technology awareness and support
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