Total 3,186 tech support job vacancies in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

Skills Required

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Job Description & Requirements

Responsiblities :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Responsiblities :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Responsibilities:

• Provide onsite IT support in a professional and courteous manner.
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met
• Ensure timely escalation of major and critical incidents.

Requirements:

• Diploma in Information Technologies or related fields.
• Minimum of 1-2 years of relevant working experiences in IT Deskside, Desktop support
• Working knowledge in experience with MS Windows Operating Systems.
• Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
• Basic network infrastructure knowledge and smart hands support.
• Training for new products or tools for end users.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.

Additional info:

• This is on 12 months, renewable contract

To apply, please visit www.gmprecruit.com and search for Job Reference: 25012

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Position: Desktop Support Engineer (Band 1)
Working Location: Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Primary Role

Information Security Officer (ISO):

• Develop, implement, review, update, and enforce information security policies and procedures to ensure compliance with ISO standards and regulatory requirements.
  • Regularly review and check IT processes, systems, and controls
• Identify, assess, and manage information security risks including suggest of improvements and recommendations
  • Work with relevant stakeholders to develop and implement risk mitigation strategies.
• Lead the response to information security incidents, conducting investigations and implementing corrective actions.
• Develop and deliver security awareness training programs for employees.

Secondary Role

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
  • Diagnose and resolve technical problems through phone, email, or in-person communication.
  • Assist users with system access, password resets, and account management.
• Install, configure, and update software applications on end-user devices.
  • Ensure that software licenses are properly managed and adhered to.
• Maintain accurate documentation of IT support processes, troubleshooting steps, and solutions.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Infra Operation L2 Support Engineer

GENERAL DESCRIPTION
The Infra Operation L2 Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide (Level-2) technical support for business-critical infrastructure and applications The engineer will also act as the 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.

SKILLS REQUIREMENTS

• 10 years of technical customer focused experience is desired
• Experience with Windows and Linux servers
• Familiar with ITIL v4 (definitions, processes optimization…)
• Client Management (Internal Users)
• Business Management
• Resolution of support issues within the Infra Operation team
• Coordinate and monitor all activities designed to track the availability, recoverability (continuity), performance and resource consumption of business-critical infrastructure and applications
• Inform in case of technical failures, application-related messages or about planned interruptions
• Process (analyze, workaround, fix) application faults/errors reported by system, user or monitoring
• Ensure ongoing infrastructure operation for business-critical infrastructure and applications
• Create and update internal documentation to share Know-how with users and other support colleagues
• Prioritization and escalation of issues according to impact and urgency
• Act as an interface between L1 and L3 support teams
• Collaboration with L3 team on projects related to current and new technologies.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Responsibilities

· With/Without Experience

· Training Provided

· Assist in full set import/export shipping documents

· Maintain, update & monitor documents and database

· To provide any administrative support and duties

Requirements

· Min ‘N’/ ‘O’ Levels / ITE / Polytechnic / Fresh Graduate

· Knowledge of document flow an advantage

· Able to commence work immediately

· 5 day work week

· Working hours (9am-6pm)

· Bukit Batok Crescent

We are looking for a supervisor who will be in charge of managing one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance.

Making sure employees that report to you meet performance expectations. Giving instructions or orders to subordinate employees.Ensuring that the work environment is safe, secure and healthy.Meeting deadlines Ensure great customer service at all levels.Excellent communication skills Eye for detail and accuracy Reliable, with high integrity and strong work ethic Ability to work as part of a team.

ANMAN TECH, a dynamic information technology consulting firm with a focus on management consulting, is looking for a Strategic Planning Manager to join our growing team. As a startup incorporated in Singapore, we are committed to driving innovation and delivering exceptional value to our clients.

In this role, you will be responsible for supporting the development and execution of ANMAN TECH’s strategic initiatives. You will work closely with the management to analyze market trends, assess business opportunities, and identify areas for growth. Your insights will be crucial in shaping the direction of the company and ensuring that we stay ahead in a competitive industry.

The ideal candidate will have a strong background in strategic planning, a deep understanding of business processes, and the ability to collaborate with cross-functional teams. This is an exciting opportunity to play a key role in a fast-paced, forward-thinking company.

If you are a strategic thinker with a passion for innovation and growth, we would love to hear from you. Join us at ANMAN TECH and help shape the future of tech consulting in Singapore and beyond.

Responsibilities:

• Be a centralized person to handle all invoicing matters
• Be a key person to liaise with relevant parties to chase their outstanding payment responses and to submit payment certificates on time
• Arrange with site personnel for the delivery and collection of goods
• Assist Business Operations Executives in other administrative matters

Requirements:

• Minimum Higher Nitec or Diploma in any field or equivalent
• Operationally driven
• Knowledge of how to use SAP Business One is an added advantage, but not a requirement
• Good coordination and interpersonal skills

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

You will be part of a team that values collaboration, commitment and integrity, with the chance to engage directly with sales and trading desks based in Singapore.

• Opportunity to work in a dynamic and fast-paced environment
• Broad product coverage including Fixed Income Cash, Equity and Fixed Income Derivatives and Commodities
• Chance to engage directly with sales and trading desks

What you'll do:

As a VP Trade Support, you will play a crucial role in capturing trades accurately and resolving any discrepancies. Your excellent organisational skills will be put to use as you monitor trade lifecycle events and control trade processing exceptions. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Your role will extend beyond daily operations as you analyse new regulatory reform requirements alongside legal/compliance, IT and project teams.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Provide back up support for other functional teams in Singapore Branch Operations

What you bring:

The ideal candidate for this VP Trade Support role brings a wealth of experience from an operational role within a global investment bank. Your expertise in commodities or fixed income OTC will be highly valued. You are known for your high personal commitment and integrity. Your deep understanding of products, business operations coupled with your strong communication skills make you adept at interacting effectively across various functions and locations.

• University degree with 10-15 years of experience in an Operation role
• Experience with global investment bank, especially in Commodities or Fixed Income OTC
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Strong communication skills, able to interact effectively across functions/locations
• Detail oriented with strong risk awareness

What sets this company apart:

Our client is renowned for its commitment to excellence and innovation in the financial services industry. They offer a supportive work environment that encourages professional growth and development. Their inclusive culture fosters teamwork and collaboration, making it an ideal place to grow your career.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

On behalf of the hiring company, we are looking for suitable personnel to join them as an Administrative Executive

Responsibilities

• Prepare schedule letters quotations for customers and follow up
• Coordinate with internal and external stakeholders to ensure work success.
• Input and maintain data in systems
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Organize and file documents according to established procedures.
• Any other duties assigned from time to time

Requirements

• Diploma in Business or related discipline
• Minimum 1 year of relevant experience
• Comfortable in communicating with clients
• Able to work well independently and in a team
• Comfortable working in an engineering environment
• Well-versed with Word, Excel, and process systems
• Attention to detail and accuracy.

Work location: East (short working distance to MRT)

EA License: 22C0971 | R21101298

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

Desktop Support Engineer (Band 1)

Working Location: Tuas / Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

You will be responsible in:

•On-site deployment and debugging of the application.

•Deliver service and support to Trakomatic’s customers both remotely and on-site.

•Work with customers to provide and process information in response to inquiries, concerns, and requestsabout products and services.

•Determine the issue by evaluating and analysing the symptoms.

•Diagnose and resolve technical hardware and software issues involving the product.

•Research required information using available resources.

•Stay current with system information, changes and updates.

•Log and keep records of customer queries.

•Work with the product team’s software developers to visit the customer if the problem is more serious.

Job Requirements:

•Experience with on-site deployment, debugging and customer support.

•Minimum Diploma in Engineering/Information Technology.

•Communicate fluently in English - spoken and written.

•Excellent teamwork and AGILE task management.

•Technical Scope (Back-end):

•Strong Network Setup and Debugging

•Windows command line, IIS

•Automated logging, usage report generation and bug reporting

•SQL Skills are a bonus

•Open to new ideas, approaches and opportunities
•Willingness to share information and support colleagues
•Decision-making skills with a proactive approach to issues.