Total 3 tech support job vacancies in D22 Jurong, Jurong Island, Tuas

About Our Company

Established in 1991, Gan Teck Kar is a privately-owned company started by food-loving folks who are passionate about bringing the finest products from all around the world. Our core business is the importation and distribution of premium food products to Singapore and Malaysia with business partners all around the Southeast Asian Region.

Job Highlights / Benefits

● Free meals provided

● In-house gym

● Staff discounts

● Walking distance from Tuas Link MRT

Title:

E-Commerce Sales Support

Reports to:

Sales Manager

Introduction:

We are looking for a dynamic individual to support and drive our company’s e-commerce business for multi-brands across different marketplace platforms and online buyers.

Responsibilities:

• Responsible for the overall e-commerce sales on Shopee, Lazada, Amazon and Shopify.
• Responsible for daily e-commerce operations, including uploading and monitoring product information on the platforms.
• Ensure timely execution of order process management.
• Update stock count, monitor shipment & delivery of orders, assure on-time deliveries and update systems accordingly.
• Provide customer service to support the sales growth.
• Attend queries, resolve any concerns on their orders with minimum TAT, maintain accurate and timely records of correspondences or discussions with customers.
• Prepare monthly summary sales reports.
• Plan and execute e-commerce promotion campaigns.
• Work with in-house designers to prepare promotion banners, category banners and campaign artwork.

Requirements:

• Energetic, collaborative and results-oriented person with 1-2 years of sales experience in FMCG. Experience in handling e-commerce platforms is a bonus.
• Possess at least a Diploma in any field.
• Self-starter who is technologically savvy, organised and able to operate well in a team under pressure.
• Possess good analytical skills to evaluate sales reports to build competitive sales strategy and promotions for each platform.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Established in 2010, the Energy Research Institute @ NTU (ERI@N) is a pan-university research institute that focuses on systems-level research for tropical megacities. It performs translational research that covers the energy value chain from generation to innovative end-use solutions, motivated by industrialisation and deployment. ERI@N has multiple Interdisciplinary Research Programmes which focus on translational Research, Development & Deployment which focus on specific area of the energy value chain, and a number of Living labs and Testbeds which facilitate large scale technology deployment enabling validation and demonstration of real world applications.

For more details, please view https://www.ntu.edu.sg/erian

We are looking for a Project Officer to take care of ERI@N IT related issues like setting up of computers, trouble shooting, planning for IT resources, capacity planning, operations supports, etc.

Key Responsibilities:

• Assist on IT related issues like setting up of computers, trouble shooting, planning for IT resources, monitor system resource utilization and etc
• Perform general maintenance on IT equipment, system upgrades, liaise with vendors and other IT personnel for problem resolution, such as: basic network troubleshooting in windows and linux using command prompt or Terminal troubleshooting of software or web browser compatibility issue for applications. Installation, and updating of window server 2012 and 2016, window 10, 8 and 7 OS. Including installation of linux OS
• Adding computer to domain, adding of network printers, and installation of server Roles and features.
• Identifies, diagnoses, and resolves network problems
• Deal with administrative matters which include purchases, related to IT equipments
• Assist with event on IT and AV matters - Audio Video and photography support
• Maintain network, CCTV system, workstation, servers, and notebooks within company
• Support Level 1 to level 2 IT support. Include software installation for user
• Familiar with Installation, and updating of window server 2012 and 2016, window 10, 8 and 7 OS. Including installation of linux OS. Adding computer to domain, adding of network printers, and installation of server Roles and features.
• Adding of local user for local system for common use workstation
• Able to deploy and update in house AV(Symantec EndPoint) software to all workstation, servers, and notebooks
• Able to support and administrate NAS file sharing access.
• Conduct Training and guidance to users.
• Manage IT Assets, keep track of new and existing IT assets, including loan items and reporting of damage IT assets return by staff.
• Manage software licenses
• Processing IT asset clearance for staff leaving the company.
• Operation support and other tasks as assigned by supervisor

Job Requirements:

• Bachelor’s / Diploma (for PO and Research Assistant equivalent) in IT operational support or related field
• At least 1-2 years of relevant experiences in similar role / technical hands-on experience in IT operational supports/ helpdesk
• Meticulous, organized, able to prioritize and multi-task
• Good written and oral communication skills
• Proficiency in MS office is preferred.
• Interpersonal skill (e.g. Ability to work independently / develop solutions under strict timelines, meticulous and eye for details / excellent organizational / time management skills)

We regret to inform that only shortlisted candidates will be notified.

• Assist walk-in customers by providing expert audio product knowledge tailored to various usage scenarios.
• Process customer purchases efficiently using point-of-sale systems.
• Coordinate with the logistics department for inventory replenishment and manage showroom stock.
• Collaborate with the RMA Operations team to handle customer returns, including product exchanges and basic troubleshooting.