• Performing Tech Refresh role Scheduling slots with users for laptop/device replacement
• Perform Asset Tagging Perform data migration / cloning and imaging Involved in heavy lifting
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Tech Refresh (minimally 9 months experience, including internship)

security clearance will took up to 1 month

SGD 5600-6000 | per month

6 days per week

Key responsibilities:
• Accounts management - handling clients and their requirements

• Procure staff for events and actively growing our pool of candidates

• Simple adminstrative matters and handling of payments to staff
• Coordinating staffing requirements and staff briefings

• Develop and implementing tech-system into our event solutions

Requirements:
• Event experience of 2 years in an event or tech company
• Good communication skills
• Able to work flexible hours due to nature of hours of events
• Able to work at a fast pace environment

• Able to work weekends if required (off in lieu)

Benefits

Medical Leave

CPF provided

Flexible work arrangement

Experienced Amazon Connect Tech Lead focused on Contact Center services.

The preferred candidate will combine technical expertise with hands-on implementation to design, implement, optimize and support contact center solutions.

Key Responsibilities

• Lead technical implementation of Amazon Connect contact center solutions, including IVR flows, contact flows, and integration with Amazon services
• Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services
• Configure and maintain contact center routing strategies, queue management, and reporting
• Integrate Amazon Connect with external systems including CRM platforms and third-party APIs
• Implement security controls and ensure compliance with data protection requirements
• Provide technical guidance and mentorship to junior team members
• Create technical documentation and standard operating procedures

Required Qualifications

• 4-7 years of experience implementing contact center solutions
• Strong hands-on experience with Amazon Connect and related AWS services
• Proven track record of successful contact center implementations
• Experience with contact flow design and IVR development
• Proficiency in at least one programming language (Python, Node.js, or Java)
• AWS Certification (Solutions Architect Associate or higher)
• Experience with RESTful APIs and web services integration
• Strong understanding of telephony concepts and contact center metrics

Skills & Competencies

• Strong problem-solving and analytical capabilities
• Excellent communication and documentation skills
• Ability to work effectively with cross-functional teams
• Customer-focused mindset with attention to detail
• Experience managing multiple priorities in a fast-paced environment

The Opportunity:

• Our Client, a Global MNC in Semiconductor industry
• Location: Upper Changi
• Salary: Up to $3,500 basic + Allowance
• Working hours: Monday – Friday, 7am – 4.30pm/4pm – 1.30am
• Company Transport provided

Job Responsibilities:

• Perform various electro-mechanical assembly tasks under general supervision.
• Read and interpret complex electro-mechanical diagrams and schematic drawings.
• Follow detailed manufacturing procedures.
• Validate the design, fabrication, and fit of assemblies.
• Edit and provide feedback on technical reports and manufacturing procedures.
• Perform precision measurements and work within close tolerances.
• Complete additional duties or training as required by the supervisor.
• Other duties as assigned.

Job Requirements:

• Nitec in Engineering
• Experience in Assembly, Build, Test, and preventive Maintenance
• Excellent attention to detail and ability to follow SOPs accurately
• Able to work in cleanroom environment

Next Step:

• Prepare your updated resume
• Simply click on 'Apply here' to drop your resume
• Shortlisted candidates will be contacted
• Please note that this is on a 1 year contract, subject to renewable.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

The Opportunity:

• Client: Global MNC, Chemical Manufacturing and Production Company
• Salary: Up to $3,300
• Working Hours: 5-day workweek as rostered, with shifts from 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM

Job Responsibilities:

• Receive and inspect incoming materials and outgoing finished products
• Unload and store materials in compliance with SDS guidelines and designated storage areas
• Operate forklifts and other material handling equipment for truck loading/unloading
• Maintain accurate inventory records and handle SAP entries for Post Good Issue (PGI), Good Receipt (GR), and stock adjustments
• Ensure timely supply of raw and packaging materials to Production and proper labelling, packing, and storage of return materials
• Comply with hygiene and safety regulations, ensure warehouse cleanliness

Job Requirements:

• Only Singaporean applicants will be considered
• Proficiency in SAP for inventory management
• Forklift certification with experience in material handling
• Knowledge of ISO Tank handling and chemical waste management
• Strong attention to detail, safety, and organizational skills

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Simply click on 'Apply here' to drop your resume
• All shortlisted candidates will be contacted

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

Job Opportunity: Lab Tech (Flavour & Fragrance)
Location: Biopolis
Contract Duration: 1 year
Working Hours: Monday to Friday, office hours
Salary: Up to $2,300/month

Key Responsibilities:

1. Laboratory Management:Complete and review work assignments, managing workload and resources with the team.
   Mentor and cross-train lab staff using standardized training programs and documentation.
   Implement quality management systems to meet SOPs and safety standards.
   Participate in team-led initiatives for cost, quality, and efficiency improvements.
   Coordinate timely calibration of lab equipment and ensure proper housekeeping.
   
2. Laboratory Operations:Perform perfume compounding and material selection per formulation guidelines.
   Update compounding data in the Electronic Lab Notebook.
   Ensure tools are clean and properly maintained for weighing.
   Prepare for odor evaluations and maintain End-to-End (E2E) material management.
   Assist with shipping compounded materials, ensuring complete shipping documentation.
   Operate and maintain the Contexa robot.
   

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

5.5days, permanent, Woodland.Singapore Island Wide

Our Client

MNC facility management /M&E engineering company in building and industrial market.

Job scope

· Part of operation and maintenance team for facility maintenance project

Preventative maintenance, troubleshoot for ACMV system, chiller and electrical control system N (switchboard, generator)

· Documenting testing result and feedback for improvement on testing failure.

Requirements

· Nitec in Mechanical Engineering or related field,

· 1 years’ experience in troubleshooting/preventive maintenance in ACMV

Work location :CBD

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

(click job opening, click the relevant position)

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Role Overview:
We are a health tech startup seeking a dynamic and results-driven Sales Executive to join our team in Singapore. The ideal candidate will have at least 2 years of sales experience and a proven track record of selling to specialist clinic groups. You will play a key role in driving revenue growth, building strong client relationships, and representing our brand in the healthcare sector.

Key Responsibilities:

• Identify and target potential clients within specialist clinic groups.
• Conduct product demonstrations and articulate the value proposition of our solutions.
• Build and maintain strong, long-lasting relationships with clients.
• Develop and execute effective sales strategies to achieve and exceed targets.
• Work closely with the marketing and product teams to ensure alignment with client needs.
• Stay updated on industry trends and competitor offerings to provide insights and feedback.

Requirements:

• Minimum of 2 years of sales experience, preferably in the healthcare or health tech sector.
• Proven experience selling to specialist clinic groups in Singapore.
• Strong communication, presentation, and negotiation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passionate about healthcare and technology.

About Us

Join our World of Talent, whether discovering it, placing it, or developing it. Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

The Senior Tech Recruiter plays a key role in our clients’ success by partnering with Hiring Managers in developing effective, consultative, professional relationships with them.

This role will deliver end to end recruitment services to the client in line

with agreed service levels, acting as the custodian of candidate quality.

The recruiter understands the Tech banking talent pool very well. Critical

to this role, delivering excellent stakeholder management experience is

key.

Key Accountabilities

What you will do:

• Take full ownership to end to end recruitment service for the Tech hiring; executing and delivering in line with contractual obligations and client service level agreements
• Building proactive relationships with key internal stakeholders in the Tech space
• Lead vacancy consultation discussions to agree the recruitment plans with hiring managers– this includes role requirements, sourcing strategy, DEI requirements, pay range, agreed timeframes, responsibilities of all involved, and the selection process
• Anticipate potential stakeholder issues within own area of expertise, taking action to address, and using judgement to escalate appropriately
• Build proactive pipelining strategies and share insights with hiring managers to support strategic decision-making and execution outside of live demand.

Skills & Experience

• You are an experienced recruiter within RPO or In-house Tech Investment Banking
• You are hungry to learn and do more than what you are currently doing
• Proven track record of working closely with HRBPs, colleagues from compensation and benefits in proposing and extending simple to complex offers to candidates
• Minimum 8 years solid prior experience in recruiting Engineering/IT roles from the banking sector is essential
• Expertise in multiple candidate sourcing channels (e.g. web sourcing, networking, advertising, database searching)
• Demonstrated ability to influence candidates, hiring decisions makers and stakeholders, with ability to drive innovation and keep up to date with market trends related to recruitment
• Confident communicator, good English communication skills, with a persuasive and credible personal style
• Experience working in an agile fast-moving setting is what you enjoy

Why AMS?​

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

​

We offer:

• Full training and support

• High value and challenging work

• A vibrant, diverse, and collaborative culture

• Flexible working

• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Hit the Apply now button to get your journey started!

​

Our culture of inclusion and belonging ​

​

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

Responsibilities

Support continuous improvement throughout the development life cycle of enterprise level software solutions. This includes enhancing / maintaining of software applications.

• Perform system integration testing and troubleshooting of software application issues.

• Conducts unit testing using unit test frameworks.

• Create and maintain documentation for software design specifications.

Requirements

• Candidate must possess at least a Diploma/Degree in Computing/Information Technology or related field

• Possess good analytical, problem-solving skills

• Should have at least 5 years of development experience in Java

• Experience in Spring/Spring Boot framework

• Experience in relational databases such as Oracle and MySQL

• Experience in implementing web services such as SOAP and RESTful web services

• Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap

Good to have:

• Experience in Agile development environments

• Experience in DevOps toolchains

• Experience in container platforms such as Docker and Kubernetes

• Experience in messaging platforms such as Kafka and IBM MQ

Licence no: 12C6060

Responsibilities

• Responsible for product design of overseas F&B App project including offline and online ordering.
• Communicate with product development and operation business teams across borders to promote product development, optimization and implementation.
• Collect and analyze customer feedback, and continuously optimize the user experience and interface design of the product.
• In-depth understanding of user needs, propose and implement improvement plans.
• Have data sensitivity and be good at using data analysis tools to analyze user behavior and market demand.
• Continuously optimize product functions and user experience through data-driven decision-making.
• Excellent Chinese and English communication skills, able to communicate effectively with global teams and customers.
• Possess excellent copywriting skills, able to produce high-quality Chinese and English product documents and marketing materials.
• Develop and roll out implementable standard operating procedures (SOP) for SaaS services and store operations to ensure efficient operation of store operations and customer satisfaction.

Requirements

• Bachelor’s degree or higher, preferrably in computer science, information technology, marketing or related fields.
• More than 5 years of product management experience with product management experience in overseas markets preferred.
• Possess work experience in F&B APP or related industries is preferred.
• Excellent English and Chinese communication skills (to liaise with mandarin speaking associates). Able to communicate effectively with global teams.
• Past work experience in overseas brand catering design is an advantage.
• In-depth understanding of market dynamics and user needs of catering APP. Ability to formulate effective product strategies.
• Familiar with product development processes and agile development methods with excellent project management capabilities.
• Ability to use data analysis tools with solid data analysis capabilities and data-driven decision-making capabilities.

Job Responsibilities

• Enhance and maintain the Bank’s Technology Risk Management (TRM) Strategy within GTO.
• Work closely with Group TRM team in execution of the requirements of the TRM Framework.
• Perform as the secretariat of the TRR forum including the organization and curating of topics for the TRR forum for GTO senior management.
• Ensure the quality of topics/materials for the TRR forum.
• Track and report against the technology KORI(Key Operational Risk Indicators)/KRIs.
• Manage the GIS KRCSA (Key Risk and Control Self Assessments).
• Manage various GIS initiatives and duties as assigned i.e. TPRA compliance, EUC Computing guidelines, Risk Culture Champion etc.

Others:

• Work with internal and external teams to influence and achieve consensus on technology risk management matters.
• Keep abreast of technology risk management matters within the organization.
• Communicate effectively with a variety of internal and external teams and stakeholders including senior management.
• Capable of managing a variety of priorities and deliverables with minimal guidance or supervision.
• Ability to respond to any requests and issues on a timely basis.

Job Requirements

Education

• Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution.
• Professional Technology Risk Management/Cybersecurity related qualification will be favorable although not mandatory.
• Knowledge of industry best practices.

Technical Skills

• Overall experience 15+ years of experience.
• 8+ years of relevant experience in technology risk management disciplines.
• Have a strong security risk and analytical mindset in approaching situations and interactions with stakeholders.
• Effective influencing and negotiating skills and demonstrated sensitivity to working and interacting with senior stakeholders.
• Strong knowledge of understanding of business and technology risk requirements and translating the requirements into effective processes and metrics.
• Strong knowledge of Technology Risk Management related guidelines and advisories from MAS and countries which UOB operates in.

Soft Skills

• Excellent written and verbal communication skills and expertise in setting and managing stakeholder expectations.
• Known to be a safe pair of hands.
• Process aware mindset.
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.
• Able to work independently with minimal supervision.
• High degree of attention to detail and discipline on tracking and managing the closure of identified gaps and issues.

We are looking for a highly motivated Junior HR Coordinator with a focus on recruitment to join our growing team in the tech industry. This role is ideal for someone who is passionate about human resources, enjoys working in a fast-paced environment, and is keen to support the recruitment process for tech talent. You will play a key role in assisting the HR team with sourcing, screening, and coordinating the recruitment of high-quality candidates.

Why Join Us:

• Opportunity to work in a dynamic and innovative tech environment.
• Career development and growth opportunities.
• Salary: Up to $4,5k + Bonuses
• Central Working Location

Key Responsibilities:

• Assist in the end-to-end recruitment process, including job postings, resume screening, and interview scheduling.
• Source potential candidates using various channels such as job boards, social media, and professional networks.
• Coordinate and schedule interviews with hiring managers and candidates.
• Support onboarding processes for new hires, including document preparation and orientation coordination.
• Assist in managing communications with candidates throughout the recruitment process to ensure a positive candidate experience.
• Collaborate with the HR team to develop recruitment strategies tailored to the tech industry.
• Prepare recruitment-related reports and analytics for management review.
• Stay updated on trends and best practices in recruitment, particularly within the tech industry.

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or relevant experience).
• 1-2 years of experience in recruitment or HR coordination, preferably in the tech industry.
• Strong understanding of the recruitment process and various sourcing techniques.
• Excellent organizational and time management skills with the ability to handle multiple tasks and deadlines.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of recruitment tools and social media platforms s a plus.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.


Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C5781

5.5days, permanent, Woodland.Singapore Island Wide

Our Client

MNC facility management /M&E engineering company in building and industrial market.

Job scope

· Part of operation and maintenance team for facility maintenance project

Preventative maintenance, troubleshoot for ACMV system, chiller and electrical control system N (switchboard, generator)

· Documenting testing result and feedback for improvement on testing failure.

Requirements

· Nitec in Mechanical Engineering or related field,

· 1 years’ experience in troubleshooting/preventive maintenance in ACMV

Work location :CBD

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

(click job opening, click the relevant position)

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Job scope:

Performing Tech Refresh role

Scheduling slots with users for laptop/device replacement

Perform Asset Tagging

Perform data migration / cloning and imaging

Involved in heavy lifting

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. <R24124925> <Chow Xuan Ling>

Are you a recent graduate (or graduating soon) with a passion for technology and a drive to succeed? A leading global provider of information and communications technology (ICT) infrastructure and smart devices is seeking highly motivated individuals to join its dynamic team asPresales & Postsales Engineers. You'll work alongside experienced professionals, learn the latest technologies, and play a key role in delivering innovative solutions to our customers

Potential career paths include Core Network Engineer, IT Assistant Presales, IT Engineer, Network Engineer, and Cloud Technical Account Manager

What You'll Do

• Collaborate with customers to understand their unique business challenges
• Assist in developing and presenting compelling technical proposals and demonstrations
• Support the smooth implementation and ongoing support of our cutting-edge solutions
• Stay ahead of the curve by learning and adapting to the ever-evolving landscape of cloud computing, networking, and IT

What We're Looking For

• Bachelor's Degree (recently graduated or graduating soon) in Telecommunications, Electrical/Electronic Engineering, Information Technology, ICT, Computer Engineering, or a related field
• A genuine passion for technology, problem-solving, and innovation
• Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely
• Thrive in a collaborative environment and enjoy working with others to achieve shared goals
• Eager to learn new technologies, adapt to challenges, and continuously improve your skills

Good to Have

• A basic understanding of cloud platforms (AWS, Azure, GCP) and their core services
• A basic understanding of networking fundamentals (e.g., TCP/IP, routing, switching)
• Experience with programming/scripting languages (Python, Shell) is a plus

Why Join Us?

• Gain valuable real-world experience and develop in-demand skills
• Build a rewarding career in a fast-growing and exciting industry
• Join a supportive and collaborative team that values innovation and personal development
• Play a crucial role in helping customers transition to cutting-edge cloud infrastructure, networking solutions, and enterprise IT systems

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

5.5days, permanent, Woodland.Singapore Island Wide

Our Client

MNC facility management /M&E engineering company in building and industrial market.

Job scope

· Part of operation and maintenance team for facility maintenance project

Preventative maintenance, troubleshoot for ACMV system, chiller and electrical control system N (switchboard, generator)

· Documenting testing result and feedback for improvement on testing failure.

Requirements

· Nitec in Mechanical Engineering or related field,

· 1 years’ experience in troubleshooting/preventive maintenance in ACMV

Work location :CBD

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

(click job opening, click the relevant position)

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

We are seeking a candidate to join our Advanced Response Center (ARC) Tier 1 team. This role involves providing first-level technical support in a secure environment for complex products and services. Key responsibilities include:

Responding to Customer Inquiries: Handle incoming requests and incidents via calls, emails, webchat, IVR, and monitoring consoles.

Basic Troubleshooting: Resolve issues related to workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge, and POS systems.

Monitoring and Escalation: Conduct security event monitoring, oversee server and network performance, reset passwords, and escalate cases to higher support levels as needed.

Case Management: Document all cases in a Service Management System, keep parties updated, and ensure prompt follow-up until resolution within SLAs.

Procedural Compliance: Follow Standard Operating Procedures to ensure efficient service.

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Provide comprehensive logistical support during the conduct of school camps at the Outdoor Adventure Learning Centre (OALC), including but not limited to: o Assisting in the setup and arrangement of camp facilities, ensuring they are conducive for the camp activities.

Coordinating with camp facilitators and staff to facilitate smooth operations and address any logistical needs that may arise during the camp.

Overseeing the distribution and collection of camp equipment and supplies, ensuring their proper usage and storage.

Assisting in the management of emergency response procedures and ensuring the safety and well-being of camp participants.

Provide support in restoring OALC facilities back to their original state in readiness for the upcoming camp, including but not limited to:

Conducting thorough checks and maintenance of camp equipment, reporting any issues for timely repair or replacement.

Collaborating with the maintenance team to ensure cleanliness, functionality, and readiness of camp facilities for the next camp.

Support camp operations, including but not limited to:

Assisting in the setup and arrangement of sleeping quarters, dining areas, and activity spaces to meet the specific requirements of each camp.

Collaborating with the meal caterer to facilitate the provision of meals and snacks for camp participants, ensuring dietary requirements and food safety standards are met.

Assisting in the breakdown and storage of camp equipment and supplies at the conclusion of each camp, ensuring proper inventory and organization for future use.

Assist in general administration work.

Proficient in organizing items for housekeeping matters, ensuring cleanliness and orderliness of camp facilities, including:

Managing the distribution and collection of bedding, towels, and personal items for camp participants.

Coordinating the disposal of waste and maintaining cleanliness in common areas and facilities.

Assisting in the setup and arrangement of equipment for camp activities, ensuring they are accessible and in good condition.

Strong ability to collaborate with others and communicate clearly, including: Working effectively with camp staff and facilitators to address logistical needs and ensure the smooth execution of camp activities.

Communicating with camp participants to provide guidance, support, and assistance as needed, fostering a positive and inclusive camp experience for all.

This position is open to all who are fulfilling aforesaid requirements.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏

• Support process by managing transactions as per required quality standards
  Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  Update own availability in the RAVE system to ensure productivity of the process
  Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  Follow standard processes and procedures to resolve all client queries
  Resolve client queries as per the SLA’s defined in the contract
  Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  Document and analyze call logs to spot most occurring trends to prevent future problems
  Maintain and update self-help documents for customers to speed up resolution time
  Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  Ensure all product information and disclosures are given to clients before and after the call/email requests
  Avoids legal challenges by complying with service agreements
  

͏

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  Assist clients with navigating around product menus and facilitate better understanding of product features
  Troubleshoot all client queries in a user-friendly, courteous and professional manner
  Maintain logs and records of all customer queries as per the standard procedures and guidelines
  Accurately process and record all incoming call and email using the designated tracking software
  Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  Undertake product trainings to stay current with product features, changes and updates
  Enroll in product specific and any other trainings per client requirements/recommendations
  Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  Update job knowledge by participating in self learning opportunities and maintaining personal networks
  

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Provides direct support to the clinic manager, operations manager and team to ensure efficient workflow and successful outcomes.

A valuable member that helps to connect the operations team and the clinic ground.

Require to stand in as Clinic Assistant as needs arise

Night shift is expected.

Weekend work is expected.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.