Total 529 tech support job vacancies in d10 ardmore bukit timah holland road tanglin

- responsible for handling bookings of appointments and walk in customers

- keying in the daily sales collected

- arrangement of timeslots for customers

- assignment of therapist roster

- prepare monthly reports for therapist sales record

- handle any phone calls for enquiries

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

Nearest MRT: Outram Park
Contract Duration: 12 Months

Working Hours: 8.30am – 6pm (Mon – Fri)
Basic Salary: $4,000 per month

Job Responsibilities:

· Draft letters and submissions for straight-forward cases

· Draft court orders and manage the disposal of case exhibits

· Arrange for schedule appointments with persons-of-interest and follow up with them on assigned tasks

· Manage service queries from persons-of-interest including victims, witnesses, complainants and claimants, etc.

· Review IPs against a standard set of checklists

· Update databases on case management, statistics collation, etc

· Any other administrative tasks as assigned.

Job Requirements:

· GCE A Levels and above.

· Prior enforcement or compliance experience will have an advantage.

· Immediate Starters (No Notice Period)

· Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

• Lead & own the process of preparation of design deliverables with due consideration for applicable codes and standards.
• Interface with Leads of other departments to reflect the as date input from other departments, as applicable
• Take ownership of deliverables producted & their quality
• Capture all changes/modifications in the deliverables that has been intimated by Project, prior to release of deliverable.
• Ensure appropriate checking & review of all documents/drawings before release at any revision status
• Work planning/forecast and effective utilization of manpower,progress monitoring and adherence to scheduled completion of engineering documents.
• control of quality for engineering documents regarding Quality assurance basis
• Keep project manager informed on progress of project, with agreed periodicity & milestones.
• Monitor budget compliance of design deliverable production
• Coordination with the other Engineering disciplines, client, and vendors .
• Perform System level evaluation, analyse faults/failures, and recommend solution.
• Manage and develop the engineering design work
• Appointed as SME for development engineering standards for the department.
• Coordinate with the drafting office on engineering drawings.
• Responsible for the quality of the engineering work and processes.
• Manage, control, and supervise the integration and engineering work for the projects.
• Recommend engineering solutions and alternatives to meet the project schedule, budget and quality.
• Prepare technical and design documentation and reports (Block Diagram, Bill of Material, Functional Design Specification, Termination Drawings, Calculation report, Cable wiring diagram...etc.)
• Develop system, Integration and simulation test requirements, planning acceptance criteria and perform testing
• Conduct product Factory and Site acceptance test with clients.

Nearest MRT: Labrador Park
Contract Duration: 11 Months
Working Hours: 8.30am – 6pm (Mon – Thu), 8.30am – 5.30pm (Fri)
Basic Salary: Up to $3,450 per month

Job Responsibilities:

· Assist in the design and producing of communication materials (Socials, EDMs) to raise awareness of portfolio of open-source companies.

· Outreach to new developers’ communities and augment them into existing community.

· Support outreach engagement efforts (Meet-ups & Conferences)

· Develop quarterly news update for Enterprise partners

Job Requirements:

· Diploma or Degree in any discipline

· Experience in event management / Business Development / Community Partnerships & Outreach will be preferred.

· Good awareness of current affairs and interest in emerging tech landscape.

· Proficient in Canva or Adobe Suite for designing of communication materials.

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
AM shift: 9.30am to 6pm

PM shift: 1.30pm to 10pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $11.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

-Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
10am to 6pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $12.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Tasks & responsibilities

1. Assist in the planning and coordination of Families Life Ministries events, and Church Camp
2. Manage Event logistics such as obtaining quotations, selecting venues, coordinating with vendors, and overseeing attendee registrations.
3. Maintain event planning schedules and ensure timelines are adhered to.
4. Organize and keep detailed records of bookings and administrative tasks.
5. Prepare and coordinate event resources in advance.
6. Provide on-site event support, including setting up and dismantling event spaces.
7. Manage and track department inventory.

You should possess the following:

• Diploma/Degree holder in any discipline.
• Minimum 1 year of Christian ministry and/or relevant experience is preferred.
• Proficiency in Microsoft Office, Canva, Adobe Acrobat and Google Forms.
• Prior administrative experience is required.
• Ability to multitask, prioritise effectively to manage multiple projects with multiple deadlines.
• Self-starter with attention to details.
• Strong organisational skills.
• Good interpersonal and communication skills.

Key Responsibilities:

• Provide administrative support to the sales team to ensure smooth operations.
• Prepare and issue quotations, delivery orders, and related documentation.
• Generate packing lists for warehouse teams and coordinate with the shipping department.
• Communicate with customers regarding delivery schedules, changes, and inquiries.
• Liaise with suppliers to ensure timely procurement and delivery of goods.
• Maintain accurate records of purchase orders, delivery documents, and shipping schedules.
• Assist in resolving issues related to delayed shipments, damaged goods, or order discrepancies.
• Collaborate with warehouse and logistics teams to ensure efficient distribution processes.
• Perform general administrative duties such as data entry, filing, and responding to inquiries.

Requirements:

• Diploma in Business Administration, Supply Chain Management, or a related field.
• At least 1–3 years of experience in purchasing, logistics, or administrative roles.
• Team player with a proactive and problem-solving attitude.

Work Details:

• Working hours: Monday to Friday, 9:00 AM to 6:00 PM.
• Location: Bukit Batok
• AWS available

You may send your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Job Description:

• Plan and execute processes and approval for clinical training requests sponsorships and honorariums
• Manage, coordinate and track the recruitment, on-boarding, promotion and exit of specialist, non-specialist and visiting medical staff
• Administer training and education hours, credentialing and privileging required for the maintenance of medical practice
• Arrange medical manpower, training sponsorship , productivity report and relevant reports for HOD, Clinical Manager and Head , Ops and Planning Section
• Assist in managing and coordinating department clinical workshop and events.
• Any ad-hoc duties as per assigned.

Requirement:

• Bachelor Degree in Business Management, Business Administration, Healthcare Management or equivalent
• Minimum 2 years relevant working experiences

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

We are seeking a System Engineer for our client ST Engineering.

Responsibilities

· System Engineering Design

· Generating Test Plan & Procedures

· Sourcing and Procurement of System Hardware

· Planning and Setting up Test Lab

· Conduct Factory Acceptance Test

· Lead Installation, Checkout, Integration and Testing (ICIT) at customer’s sites

· Perform Troubleshooting and Resolving System Faults

· Perform On-Site Acceptance Test

· Lead project activities and coordinate with multiple stakeholders which includes suppliers, customers and other teams of staff for the project implementation

Requirements

· Degree in Electrical & Electronics Engineering / Computer Science or equivalent

· Minimum 2 to 3 years working experience in industry

· Experience and knowledge in Infocomm Technology, RedHat Linux, Virtual Environment, Network Security is preferred

· Computer literate e.g. MS office, Visio

· Excellent Oral and Written Communication Skills

· Excellent Time-management

· Good Learning Capability

· Working location is in Jurong East

· Singaporeans Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Role Overview:
We are seeking an experienced professional to manage Application Maintenance and Support (AMS) processes and ensure the smooth functioning of our business-critical applications. This role involves vendor coordination, end-user support, contract management, and project oversight to deliver efficient, high-quality application support services.

Key Responsibilities:

1. AMS Management

• Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
• Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
• Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.

2. End-User Support

• Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.

3. Contract Management

• Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.

4. Process Standardization and Compliance

• Implement and enforce standard operating procedures for application support.
• Conduct compliance checks to ensure adherence to organizational policies and guidelines.

5. Project Management

• Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.

6. Business-as-Usual (BAU) Operations

• Drive cost-efficiency through root cause analysis, performance tuning, and user training.
• Conduct periodic reviews of knowledge bases for AMS applications.
• Provide support for applications not covered by AMS and participate in disaster recovery exercises.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
• Strong understanding of ITIL methodologies (certification is a plus).
• Hands-on experience with the following technologies:Unix and Redhat scripting
  Java 8 or above
  Middleware (e.g., Weblogic, Tomcat, SpringBoot)
  Automation tools and build tools (e.g., Maven, Jenkins)
  Databases (Oracle, MSSQL)
  SDLC methodologies (Waterfall, Agile)
  

Responsibilities

· With/Without Experience

· Training Provided

· Assist in full set import/export shipping documents

· Maintain, update & monitor documents and database

· To provide any administrative support and duties

Requirements

· Min ‘N’/ ‘O’ Levels / ITE / Polytechnic / Fresh Graduate

· Knowledge of document flow an advantage

· Able to commence work immediately

· 5 day work week

· Working hours (9am-6pm)

· Bukit Batok Crescent

Scope of Work:

a. Typing / printing

b. Data entry work

c. Reception duties

d. Answering telephone calls from teachers, parents and members of the public

e. Data collation of surveys

f. Preparation of refreshements for school event

g. Sorting and delivery for items delivered to the school

h. Attend to students who are unwell / injuried in the sick bay.

i. Assist school staff with binding and lamination works

j.Maintain the school’s stores for office supplies and stationeries

k. Other ad-hoc duties

Qualifications, skills and experience:

- GCE ‘O’ Level

- Pleasant personality

- Ability to use Office Programmes such as Microsoft Office / Microsoft Excel

- Meticulous personality

- Preferably first-aid trained

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 1 year.

Personnel to be deployed at the following hours:

- Mondays to Fridays: 7.30am to 12:30pm.

- Service not required on Saturdays, Sundays and gazetted public holidays

Location: CHIJ Kellock, 1 Bukit Teresa Road Singapore 099757

Scope of work:

• General administrative tasks such as typing, printing, checking and filing, issuing of items in school, etc

• Attend to all general queries, e.g. telephone and walk-in queries

• Data entry

• Assisting in events e.g. logistics matters

• Perform any other administrative duties assigned

Qualification, Skills,and experience:

• At least 2 years of experience in administration.

• Past experience in School Admin and/or Customer Service

• Proficient in MS Office applications

• Effective Communication Skills

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

One Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7am to 4pm, inclusive of 30 min lunch break

• Fridays: 7am to 3:30pm, inclusive of 30 min lunch break

And another personnel to be deployed at the following hours:

• Mondays to Wednesdays, Fridays: 8am to 5pm, inclusive of 30 min lunch break

• Thursdays: 8am to 4:30pm, inclusive of 30 min lunch break

Location: Crescent Girls' School, 357 Tanglin Road, Singapore 247961

Daily visit of clients at their premises mostly retails outlets
On-Site notes taking, discussion with client
Replying customer enquiries and feedback
Act on the feedback to ensure quality delivery of services
Responsible for meeting sales quota with the sales team
Handling sales inquiries and quotations from customers
Handling pre and post sales enquiries from customers
Entering confirmed orders
Arrange and track delivery of services and ensure that the services are up to standard
Communicate with clients regarding on their orders and our products
Job Requirements
Require to work on alternate Saturday and Sunday
Speak Mandarin to customers and read simple written Chinese
Good verbal and written communication skills
5.5 day work week

Visiting clients in the weekend 2 times a month

Experience in Sales to Retail and Stationary is advantages
Require to travel to clients retails store

We are seeking a talented Technical Support professional to join our dynamic team at Backer Cellnergy Pte Ltd. In this role you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and services meeting our customer's requirement.

Responsibilities

Site Visit:

1. Attend to Customer’s site visit and assist to carry out piping or equipment measurement and installation of our products. (For Singapore and Malaysia Regions).
2. Produce drawings and work on BOM list after taking measurement.

Production:

1. Assist in measurement and cutting of PTFE sheets and fabrics.
2. Assist in soldering works for cables connection.
3. Assist in clamping of connectors.
4. Perform data entry to SQL system.
5. Ad-hoc duties as assign from time to time.

Requirements

· Higher Nitec in Electrical Engineering

· Independent, self-starter, team player, eager learner, initiative and responsive

· Experience in Semiconductor and Building and Services industry.

. Possess good electrical knowledge. Electrical panel design and auto-cad knowledge will be an added advantage.

. Able to attend to site visit and assist in measurement and installation of our products.

(For Singapore and Malaysia Regions).

· Possess class 3 driving license to use company’s van to attend to customers site visits.

. To produce drawings and BOM after site visit or survey.

Job summary

The Technical Support is primary responsible for carry out installation of our products and support in production work order.

Scope of work:

• Provide front desk support to the General Office

• Administrative duties will generally include:

(a) Manning the front desk to answer queries from public, parents and students

(b) Handling of incoming and outgoing letters, packages, and deliveries

(c) Handling all incoming calls to the school

(d) Issuing of Graduation Certificates and Academic certificates to students

(e) Updating students’ and staff attendance

(f) Maintaining internal facility bookings in the Campus

(g) Maintaining school internal calendar

(h) Assisting in the photocopying of school materials

(i) Assisting in the transport arrangements/confirmation for CCA and/or events

(j) Assisting in office admin such as updating organisation chart and honour rolls, office equipment maintenance, ordering fruit baskets, preparation/setup of events venue, replenishing first aid box, stationery, sanitisers, tissue boxes etc 2-2

(k) Attending to emergency cases by calling for emergency ambulance services when directed

(l) Any other duties assigned by Admin Manager or supervising officers

Qualifications, skills and experience:

• GCE 'N' Level Certificate or equivalent and above (education certification may be offset with relevant work experience)

• Good interpersonal, communication, analytical and negotiation skills

• Ability to multitask, work both independently and as a team

• Candidates must have at least 1 years of relevant working experience

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 1 Jan 2026 to 31 Dec 2026.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7.00am to 4:15 pm, inclusive of 45 mins lunch break

• Fridays: 7.00am to 3:45pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Anglo-Chinese School (Barker Road), 60 Barker Road, Singapore 309919

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Scope of Work:

• Assist in preparing materials and equipment needed by teachers for all curricular and co-curricular activities.
• Assist teachers in distribution and collection of worksheets and notes, materials, and equipment to ensure smooth running of activity.
• Assist in preparation of laboratory apparatus, equipment, and teaching materials for scheduled laboratory activities.
• Assist in classroom management in the science lab (e.g group work activities)
• Responsible for the setup, clean up and general maintenance of the science laboratories and Science areas.
• Assist in maintaining the Science lab equipment and resources (stock-taking)
• Assist teachers in ensuring students’ safety in the labs and during fieldtrips.

Other Duties:

• Assist in school duties when necessary.
• Assist and support in the running of school activities involving pupils.
• Assist in providing frontline counter duties (e.g., answering phone calls, contacting parents of pupils who are unwell and need to be taken home
• Perform any other duties as assigned by Principal/ Vice-Principal/ Key Personnel

Qualification, Skill & Experience

-At least ‘N’ levels qualification

-At least 1 year of relevant experience in performing roles and functions in providing similar administration support.

-Able to operate technological tools such as Microsoft Word, Microsoft PowerPoint and Microsoft Excel (or equivalent software applications) for data collation and analysis as well as the creation of printed materials.

-Possesses good communication skills to liaise with teachers, students, and other stakeholders

Contract Period: From 1 Feb 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 1 year.

Personnel to be deployed at the following hours:

-Mondays to Thursday: 7:30am to 5.00pm, inclusive of 0.5hr lunch break

-Fridays: 7:30am to 4:00pm, inclusive of 0.5hr lunch break

-Service not required on Saturdays, Sundays and gazetted public holidays

Location: Xinghua Primary School, 45 Hougang Avenue 1 Singapore 538882

The L1 IT Support Engineer (IT ServiceDesk) is accountable for providing a high level of satisfaction among students and staff by providing first-level support for all GESS standard software and hardware. This position entails the diagnosis and assessment of end-users' technical requirements, utilizing sound discernment to promptly address and resolve any issues that may arise.

The engineer's responsibilities encompass the identification, investigation, and resolution of technical issues, as well as the prompt and effective response to support requests from students and staff through in-person, email, and phone interactions. It is anticipated that they will document, chart, and monitor all issues to ensure that they are resolved in a timely manner.

Additionally, they may occasionally offer technical training and support to GESS personnel and students. The engineer is instrumental in ensuring that the team remains dedicated to providing exceptional support and satisfaction, and it is imperative that they adhere to the GESS values and expectations for customer service.

Furthermore, they may be obligated to oversee initiatives as necessary, thereby facilitating the continuous enhancement of technology services and support strategies within the educational environment.

Key Accountabilities

First-Level Troubleshooting and Support:

· Provide initial troubleshooting by guiding users through in person, via email and IT ticketing system, and over the phone while also offering remote desktop support using Remote Desktop Software.

· Deliver quality service to students and staff in all assigned tasks, consistently upholding GESS values.

· Ensure timely and effective solutions for any technical issues that may arise with GESS technology.

Incident Management:

· Log and track support calls in the designated GESS system(s).

· Prioritize and escalate tickets as required to maintain high levels of customer satisfaction.

· Identify trends in support calls and develop documentation to address frequently occurring issues.

Communication and Reporting:

· Report problems and issues promptly, notifying management of any increasing trends, unusual activities, or repeated issues.

· Provide regular updates to customers on the status of ongoing resolution efforts.

· Attend daily and weekly meetings as requested or required to stay informed and aligned with team objectives.

Continuous Improvement:

· Recommend improvements for technology or systems, including procedural steps, increased training, and enhanced documentation.

· Access and utilize software updates, drivers, knowledge bases, and FAQs to assist in resolving end-user issues.

Collaboration and Support:

· Assist other teams in initiating, designing, and managing effective support solutions as required by the school’s needs.

· Collaborate with internal second-level support and departmental tech teams (Divisional Tech Help Center) for escalated or reassigned tickets.

Technology Development and Testing:

· Support the development and testing of new technologies to ensure operational integrity and functionality.

· Proactively communicate ideas, expectations, and goals while working with others to achieve desired outcomes.

Service Level Agreement (SLA) Management:

· Follow up on tickets approaching SLA deadlines to ensure timely resolution and avoid SLA failures.

Other Duties:

· Perform additional tasks as assigned by the Director of Technology, adapting to the evolving needs of the school environment.

Knowledge and Experience

Education:

· Diploma in Information Technology, Computer Engineering, or Business Information Technology.

Technical Skills:

· Proficient in Windows OS and Apple products.

· Experience with Microsoft Office 365 and computer troubleshooting.

· Knowledge of Mobile Device Management (JAMF or Intunes) is a plus.

· Familiarity with ID Card and digital signature systems is advantageous.

Experience:

· At least three years of IT support experience, preferably in an educational environment.

Soft Skills:

· Strong customer service orientation and effective communication skills.

· Positive attitude, initiative, and the ability to work independently and under pressure.

· Team player with a cooperative mindset.

Adaptability:

· Willingness to learn and adapt to new technologies and evolving IT environments.

Working Location: Senja Care Home

The Senior Operations Support Executive (OSE)/Assistant Manager (AM) assists in nonclinical administration and support operations to manage the Care Home facilities and a team to run daily administrative, operational, logisitics, maintenance, safety and security activities required to deliver the required resident services to the healthcare team and residents of the Care Home. The Senior OSE/AM supports the Centre Director/Manager
and Chief Operating Officer (COO) in managing the various support operational services, as decribed in the next section, in an effective and efficient manner in accordance to stipulated service level standards.

• Deliver all support services of the Care Home and maintain targeted performance standards.
• Plan, coordinate and manage the various operational support services in providing day to day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services.
• Facility Assistants in supporting facilities management, food provision, laundry services, equipment maintenance, logistics, fire safety requirements, general administration support, provision of transport arrangements, and procurement of equipment and services.
• Work with and manage the outsourced vendors and ensure that their performance is up to stipulated service standards.
• Assists the CM to supervise and work closely with the following staff:
  1. Facility Assistants and / or outsourced vendors to ensure and upkeep the
  cleanliness of the general and common areas of the Care Home premise(s).
  2. Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
  3. Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
  4. Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers (if any).
  5. Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness, and the safe and proper management and handling of food in the kitchen.
  7. Handyman to ensure simple defects are rectified properly, safely and in a timely manner. 8. OAA/ MSW/ Finance Exec/CCR Exec to attend to internal / external customers’ enquiries and feedback.
  9. OAA to provide general administration include stationary supplies, office
  administration support
  10. Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements.
• Ensures proper maintenance of administrative records, general stores, office equipment and stationery. This includes tagging, tracking and management of inventory.
• Adheres to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purposes.
• Assists to collate monthly duty roster for the respective section within the operations department.
• Leverages on the Integrated Healthcare Asset Management (IHAM) system to manage FM workflow and the company’s assets.
• Collates operational statistics and assist in the preparation of reports.
• The Assistant Manager will lead the team and be accountable to the Centre
  Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
• The Assistant Manager will lead the team and be accountable to the Centre
  Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
• The Assistant Manager will also be involved in tender projects and the preparation of reports.
• Takes on ad-hoc functions/projects and assist the Centre Director/Manager or COO in other duties as required.

Requirements:

• Degree. Candidates with Diploma can be considered if previously equipped with more than 3 years relevant operations and corporate experience performing similar functions.
• Knowledge of security operations, facility management, fire safety and work place health and safety.
• Applicants for the AM position should also have corporate experience in managing budgets, managing teams, preparing and making PowerPoint presentations, using Excel for data management and analysis, preparing reports, and developing tender documents (including specifications and evaluation criteria).
• Applicants for the AM position should be confident in their writing ability.
• Proficient in Microsoft Office applications.
• Meticulous with an eye for detail.
• Good communication skills and able to work with others.