Total 3 tech support job vacancies in ntu main campus singapore

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada, Poland, Dubai and China. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

 The Role

The Shipping Business Analyst will report into the regional Technology lead, and will collaborate closely with a busy and dynamic Maritime trading desk .  The primary focus will be to provide technical support and expertise for the VESON IMOS software. We believe in hiring diverse candidates with a passion for working in a flexible and closely knit company. We are a small team with a wide range of expertise and will provide immersive on-the-job training in both software and the business.

Key Responsibilities Include:

• Collaborate with the business to support daily operations relating to long-term time charters and voyage charter operations.
• Address and resolve invoicing or cash discrepancy issues for the operations team, ensuring accuracy and a timely solution
• Act as a subject matter expert, providing technical assistance and ensuring the system aligns with business processes and controls.
• Identify opportunities for process improvement
• Assist with the configuration and customization to meet specific business requirements.
• Troubleshoot and resolve system-related issues, liaising with both internal stakeholders and external support teams when necessary.
• Provide training and guidance to end users.
• Stay updated on the latest developments in VESON IMOS and maritime shipping technology to ensure the organization leverages cutting-edge solutions.

Skills and Experience Required:

• Maritime operations related experience
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Solid understanding of database management and reporting tools
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication skills to collaborate with diverse teams, including trading desks and technical teams.
• An understanding of maritime regulations and compliance would be an advantage.

• Private Health Insurance
• Discretionary Annual Bonus Scheme
• Income Protection
• Life Insurance

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada, Poland, Dubai and China. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

 The Role

The Support Analyst will report into the regional Technology lead, and will collaborate closely with a busy and dynamic Maritime trading desk .  The primary focus will be to provide technical support and expertise for the VESON IMOS software. We believe in hiring diverse candidates with a passion for working in a flexible and closely knit company. We are a small team with a wide range of expertise and will provide immersive on-the-job training in both software and the business.

Key Responsibilities Include:

• Collaborate with the business to support daily operations relating to long-term time charters and voyage charter operations.
• Address and resolve invoicing or cash discrepancy issues for the operations team, ensuring accuracy and a timely solution
• Act as a subject matter expert, providing technical assistance and ensuring the system aligns with business processes and controls.
• Identify opportunities for process improvement
• Assist with the configuration and customization to meet specific business requirements.
• Troubleshoot and resolve system-related issues, liaising with both internal stakeholders and external support teams when necessary.
• Provide training and guidance to end users.
• Stay updated on the latest developments in VESON IMOS and maritime shipping technology to ensure the organization leverages cutting-edge solutions.

Skills and Experience Required:

• Experience using VESON IMOS software
• Maritime operations related experience
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Solid understanding of database management and reporting tools
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication skills to collaborate with diverse teams, including trading desks and technical teams.
• An understanding of maritime regulations and compliance would be an advantage.

• Private Health Insurance
• Discretionary Annual Bonus Scheme
• Income Protection
• Life Insurance

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.