Total 83 Manager technical support job vacancies in d10 ardmore bukit timah holland road tanglin

Position summary:

Technical Project Manager (TPM) is responsible for leading the delivery of large, strategic, and complex data integration projects on behalf of our customers. You will work closely with project team members, and few other internal team to ensure successful project delivery. The TPM is ultimately responsible for the leadership, financial management, quality, and timely delivery of the project for our customer.

Key Responsibilities:

• Responsible to manage multiple projects and ensure time bound delivery and quality as expected by customer
• Build Project plans including work break down structure, scheduling, resourcing, product availability, remote installation, pre-requisites etc.
• Provide the single point of contact for resolution of project related issues
• Conduct project kickoffs and regular project status meetings
• Act as the primary interface point into broader technical teams to ensure the full breadth and depth of the organization is leveraged for the customer’s success
• Provide overall project leadership and direct project teams in the delivery of high-quality products within committed timeframes and budgets
• Ensure complete understanding of the project estimates and project scope in order to lead the team to deliver within the boundaries of the given estimates and assumptions
• Communicate overall project status to the customer
• Baseline and track project plans
• Identify and mitigate risks and critical path items
• Work with customer for pre-requisites, tracking of the project and change requests
• Liaise with customer and internal teams to resolve any issues related to project execution.
• Manage escalations and prioritization
• Closely work with Technical Delivery Manager/System Architect for internal execution activities
• Ensure logistics and paperwork is in place for the requisite projects for a delivery
• Prepare and publish weekly and monthly project status report to all stakeholders.
• Prepare and publish project closure report at the end of the project
• Travel to customer locations or Mobileum offices, as required

Desired Profile

Technical -

• PMP or Prince 2 Certification or equivalent project management qualification
• Domain Knowledge – GSM/ CDMA Protocol level knowledge is a MUST
• Expert Project Management skills including: estimating, scope management, budgetmanagement, time management, risk management, change management, issue/conflict resolution, communication management, quality management, testing plans, training plans, team management
• Skills and knowledge acquired through participation in the delivery of data integration initiatives in each of the following areas: change management, release management, configuration management, systems integration, systems development life cycle methodologies, quality assurance and testing, requirements gathering, and systems analysis and design
• Experienced in handling solution, integration and testing related discussions
• Knowledge of various system interfaces and commissioning activities
• Use of project management tools like MS Project or equivalent
• Sound documentation and presentation skills using Microsoft Office

Non-Technical –

• 10+ years project delivery experience managing large or complex data integration projects as a Project Manager, Technical Lead, Lead Developer, or Lead Business Analyst
• Strong history and track record of completing quality projects on time, as well as a proven track record coaching and mentoring others to success
• Self-sufficiency in problem solving and knowledge acquisition from resources throughout the company
• Must possess combination of technical depth, written/verbal communication, project management, and client management skills
• Experience in managing system integration projects with large telecom operators Experience with multi-party co-ordination.
• Excellent written & verbal communication
• Analytical skills and attitude for problem solving
• Strong Project Management skills
• Good Interpersonal and team building skills
• Time Management. Ability to handle pressure and providing timely delivery
• Ability to multi-task efficiently

Work Experience

• 8+ years of experience in project management

Educational Qualification:

• B.E. / B.Tech. , M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Our client is seeking an experienced Team Lead/Manager, Application & Development to manage a team of 5-7 application support and development professionals. The ideal candidate has prior experience leading application support teams and overseeing application development projects. This role focuses on ensuring smooth system operations, meeting enterprise standards, and supporting business objectives.

Key Responsibilities:

• Lead and mentor a team of application support and development professionals.
• Oversee application development, implementation, and maintenance to meet organizational needs.
• Manage the full lifecycle of application projects, including support, development, testing, and deployment.
• Ensure systems operate efficiently and meet business and security requirements.
• Handle incident, problem, and change management while driving automation and system performance improvements.
• Collaborate with stakeholders to define project scopes and deliverables.
• Stay updated on industry trends and drive continuous improvement.
• Manage vendor relationships and ensure effective collaboration.
• Monitor application performance and resolve issues promptly.

Qualifications:

• Minimum 5 years in application development, with at least 3 years in a leadership role.
• Proven experience managing teams of 5+ members in application support or development.
• Relevant experience in the financial sector (preferably Securities / Brokerage / Asset), with knowledge of MAS regulations.
• Hands-on experience with application development and support processes, particularly in .NET and SQL environments.
• Familiarity with Agile/Scrum methodologies and SDLC.
• ITIL certification and experience in the financial industry (securities or brokering) are a plus.
• Bachelor’s degree in Computer Science, IT, or a related field.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Finance and Procurement
  • Maintain governance of procurement and finance policies to ensure compliance and operational efficiency.
  • Manage the procurement process, including collaborating with project managers to request proposals, facilitate tender evaluations, appoint vendors, create purchase orders (POJs), and manage contracts.
  • Reconcile invoices with corresponding purchase orders and resolve any discrepancies or issues promptly.
  • Prepare and maintain accurate and up-to-date financial records.
  • Support and prepare budget forecast reports and budget phasing reports.
• HR and Administration
  • Manage all HR-related matters, including the recruitment, onboarding, and offboarding.
  • Organise team engagement initiatives to foster a positive working environment.
  • Maintain L&D training record and manage the welfare fund.
  • Maintain and manage the team's SharePoint site, ensuring efficient knowledge sharing and proper record-keeping.
  • Provide secretarial support, including coordinating meetings, preparing meeting notices and minutes, and disseminating documents as required.
  • Handle fixed asset management, including maintaining a list of assets, conducting biannual asset verification, and coordinating laptop replacements/updates with IITS.
  • Assist with the SMU Shop's annual stock-taking exercise.
• Brand & Marketing
  • Provide operational support for brand and marketing-related activities, such as granting access to the brand portal and ensuring smooth brand management operations.
  • Provide support in brand compliance requests.
  • Support the OCCM's Data Protection Officer (DPO) in relation to data protection practices within the CM function.
  • Assist in events organised by OCCM (e.g., Patron's Day, PDLS, HRH, PSOUs, CD, Commencement, etc.).

• Bachelor's degree in Business Administration, Marketing, or related fields.
• At least 6 years of relevant work experience.
• Familiar with procurement processes, contract management, and tendering procedures.
• Good knowledge of financial management, budgeting, and reporting processes.
• Understanding of branding and marketing principles e.g. brand consistency, content management and campaign execution.
• Strong organisational and time-management skills.
• Strong verbal and written communication skills to liaise with internal stakeholders (e.g. Procurement, Finance, HR, IITS) and external vendors.
• Meticulous with good financial acumen.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint, and familiarity with financial systems and procurement tools such as SAP, Prophix, Ariba, etc.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

· Attend technical clarifications meeting and/or presentations with customers

· Perform Wake frequency calculations (WFC) calculation including Thermowell design recommendation

· Create and issue Wake frequency calculations (WFC) certificate per Sales request

· Provide technical advice to internal staff and customers

· Perform design, prepare technical drawings and documentation as per customer’s requirement

· Provide technical support and/or propose alternative technical solutions to meet customer’s requirement

· Plan and establishes work schedules and gives direction to technical support engineers

· Provide advice to problem resolution

· Liaise with sales team for customers’ technical requirements and demands

· Provide technical advice to internal staff and customers

· Other technical or company process related activities that the manager would require

· Liaise with HQ person in-charge of explosion proof (ATEX, IECEx, FM Approval,) certification in case of changes to the design and technical documentation.

Candidates must be:

• 2D AutoCAD
• Experience Industrial Piping
• Instrumentation Background
• Comfortable to communicate with subsidiary in India and also Indian Drafter.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

We are recruiting for several Sales Support professionals/Business Development Managers within the Marine Products/services segment of the shipping industry in Singapore.

These positions range from Senior Sales Executives to Senior Business Development Managers within a wide range of maritime solutions for our global established clients.

Whether you are a Sales professional (hunter, farmer or key accounts) or providing Sales support and liase with ship owners/ship management firms, we look forward to hearing form you and sharing more details on the roles and offer benefits.

What are you waiting for? Apply now!

EV-Electric (EVe) Charging Pte Ltd is a subsidiary of the Land Transport Authority of Singapore (LTA), which coordinates the national effort to undertake the electrical infrastructure upgrades and deployment of electric vehicles charging points (EVCPs) primarily in Singapore’s residential carparks.

You will lead the project execution of the electrical infrastructure upgrade (including substations, consumer switch rooms) for power provision to EV chargers.

Overall, the Technical Manager will be responsible for the Charging Operations in the assigned zone(s). The job will include the following:

• Support the end-to-end design development and deployment of EV chargers in public car parks. This also includes developing the tender specifications and requirements.

• Ensure EV charger deployment is carried out in compliance with the contract specifications and agencies’ code of practices and regulations.

• Lead the site visits and manage the testing and commissioning process for the EVCPs. Coordinate with agencies on approval processes.

• To develop and execute plans related to the deployment of EV charging systems

· To ensure the contractor follows set regulations and is empowered to call out deviations. for key decisions and to recommend findings to the project manager.

Requirements:

• Tertiary qualification in engineering fields.

• Candidates with engineering experience in project management and site supervision as well as strong administrative skills are preferred.

• Excellent interpersonal and communication skills to coordinate with team members and external stakeholders

• Keen eye for detail

• Proficient in Microsoft Office suite software

• At least 2 years of relevant working experience. Applicants with less than 2 years of working experience could be considered with demonstrated organization skills, teamwork, and exemplary leadership.

Roles & Responsibilities

Oversee the IT operations within the organization, ensuring timely and efficient support to enhance staff satisfaction.

Provide assistance with helpdesk tasks as needed.

Coordinate, plan, and manage IT services and activities to ensure smooth operations aligned with business objectives.

Ensure successful project and change management, delivering solutions that meet technical, functional, performance, and business requirements.

Collaborate with internal teams and external vendors to propose and implement technical solutions, establishing key performance indicators (KPIs) and ensuring vendors meet contractual obligations for successful project outcomes.

Ensure adherence to enterprise technology practices and project management standards, maintaining quality and consistency.

Monitor key project milestones, adjusting plans and resources as necessary to meet objectives and deadlines.

Oversee IT asset management, inventory, and documentation to ensure accurate records and efficient processes.

Facilitate communication across the organization on project scope, budget, risks, and resources to promote transparency and collaboration.

Manage IT procurement, including obtaining quotes, entering procurement details, and ensuring efficient workflows.

Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement efforts.

Perform additional duties as assigned by management to support overall IT operations and projects.

Requirements:

Bachelor’s degree in computer science or IT.

At least 5 years of experience in IT service delivery or a related field.

Proficiency in Microsoft products.

Knowledge in Networking, System Administration, cloud-based infrastructure, and Cybersecurity is a plus.

Experience with IT auditing is an advantage.

A team player who can work independently and handle pressure effectively.

Resourceful, proactive, organized, and adaptable to fast-paced changes.

Strong communication skills and the ability to prioritize tasks efficiently.

Introduction to ICAI:
The International Centre for Aviation Innovation (ICAI) is set up to drive innovation across all aspect of aviation including Air Traffic Management, smart & digital airports, sustainable aviation and unmanned systems. As the first-of-its-kind innovation centre in Asia, the Centre seeks to foster partnerships amongst governments, industry, and research institutes to drive development, deployment, and adoption of aviation technologies.

What the role is

The Head of LDC Management Support at the International Centre for Aviation Innovation is responsible for NexGen program management progress tracking, NexGen LDC internal and external stakeholder management, and NexGen LDC's middle and back office management. The role is integral to the NexGen Local Development Centre's mission to build local capability to undertake indigenous co-deployment, co-development, and maintenance of CAAS' NexGen Air Navigation Service System.

What you will be working on:

Program management progress tracking

• Consolidate program status and summarise status as a dashboard for management update
• identify potential challenges in conjunction with the program leads in the areas of schedule, cost, quality, security, safety, and update management with recommendations to enable timely decision making and intervention

Stakeholder management

• Internal - Manage relationship and communications with CAAS NGPO and ATS
• External - Manage relationship and communications with the selected prime and sub-contracted OEMs, and LLEs. Facilitate innovation and knowledge exchange with stakeholders to foster collaboration and drive collective growth.

Middle Office

• Responsible for setting up the physical working space for the LDC in coordination with ICAI Office Manager
• Responsible for the IT infrastructure for the LDC in coordination with LDC Software and Network Infrastructure Lead
• Responsible for the data and knowledge management under the supervision of ICAI Chief Engineer

Back Office

Human capital

• Develop talent strategy - establishment pyramid; talent pipeline development; talent identification and management; policies on promotion, rotation, and retention; and competency development roadmap.
• Manage and mentor a team of professionals, fostering a culture of mission, collaboration, and innovation.
• Coordinate with CAAS to recruit LDC staff.
• Coordinate with CAAS on upgrading and training of LDC staff, and with OEMs for OEM training. Track competencies of LDC staff.
• Coordinate with CAAS Head of Eco-system on the rotation of staff in the local aviation eco-system.

Procurement and Finance

Coordinate with CAAS for LDC related procurement and finance.

Resource management

Serve as the point of focus for managing all LDC resource requirement and coordinate with CAAS and ICAI for new resource requirements.

Office administration

Responsible for all LDC administrative matters in coordination with ICAI Office Manager.

What we are looking for

• Bachelor's Degree.

Experience

• Demonstrated track record in managing high-tempo operations.
• Proven experience in mentoring and nurturing talent.
• Experience in managing diverse aviation stakeholders and partners.

Skills

• Good organizational skills with the ability to manage several workstreams simultaneously.
• Strong written and verbal communication skills.

Attributes

• High level of professionalism, integrity, and confidentiality.
• Excellent leadership skills to cohesive teams.
• Strong interpersonal skills with the ability to build and maintain relationships.

Working Conditions

• Full-time position based at the Innovation Centre in Singapore
• May require occasional travels for OEM meetings
• Flexibility to work outside regular business hours when necessary.

The Position

• Lead the technical implementation of the species strategy for ROPU ASKAN to achieve business objectives and customer satisfaction, under strategic guidance of the ROPU ASKAN Business Segment Head.
• Provide excellent technical services to strategic accounts and key customers in the ROPU, in partnership with Key Account Managers (KAMs) and/or Regional Strategic Account Manager (RSAM), contributing to build stronger commercial relationships with the said key accounts.
• Has the responsibility in the collection, analysis and the provision of relevant scientific information in swine for the Regional Operating Unit (ROPU) AH business organization and other stakeholders.
• Develop regional or overview local technical life cycle management (LCM) actions, scientific trials, post marketing authorization data collection for the swine portfolio.
• Acts as the regional knowledge expert for portfolio solutions such as Integrated Health Management and Needleless technology (FreVax).
• Build and maintain a broad network of relationships with international, regional and local key opinion leaders and (technical) experts, respected practitioners, for the benefit of strategy implementation in the ROPU.
• Continuously train and support the local swine technical teams in the ROPU countries in the proper handling of customer technical issues, building and implementing the necessary plans to constantly upskill them.
• Lead technical communication and sharing of knowledge and experience within and beyond ASKAN.

Duties & Responsibilities

Ensuring strong technical contribution to ROPU Strategy execution:

• Supports the implementation of ROPU ASKAN swine strategy in close collaboration with the ROPU ASKAN Business Segment Head, leading relevant technical initiatives
• Provide technical support to the technical colleagues and key customers in the ROPU
• Support product launch processes, including training on new products, in collaboration with ROPU Business Segment Head
• Assessment of competitor activities and evaluation of competitor products from a technical marketing perspective, outlining technical points of defense, in collaboration with ROPU Business Segment Head
• Contribute to Strategic Account Management from a technical perspective in collaboration with RSAM
• Responsible for exchange of technical information regarding the available products in the ROPU; including technical papers
• Indirectly responsible for portfolio solutions such as Integrated Health Management and Needleless technology (FreVax)

Provide expert guidance and support on swine health, production, nutrition, and management practices to strategic accounts and key customers in the ROPU:

• In partnership with Key Account Managers (KAMs) and/or Regional Strategic Account Manager (RSAM), conduct on-site visits to farms and facilities to assess production practices, diagnose issues, and recommend improvements.
• Work closely with Key Account Managers (KAMs) and/or Regional Strategic Account Manager (RSAM) to identify challenges, develop strategies and provide feedback on customer needs and industry trends.
• Contribute to build stronger commercial relationships with the said key accounts

Improving Technical capabilities of our people:

• Provide in-depth technical trainings and consultations regarding the swine portfolio to relevant ROPU country colleagues.
• Communicate data from studies and other technical information to internal swine community, technical colleagues, as necessary.
• Ensure development of skills and abilities through ongoing feedback, coaching and training/development opportunities of local technical colleagues.
• Coordinate and act as Technical contact point for the ROPU with Global Strategic Marketing Team (GSM) including Technical Services of GSM.

Managing Technical Studies/trials and Publications:

• Initiate, co-ordinate and follow up on field trials within ROPU countries. Ensure proper documentation (such as proper study number) is in place.
• Lead post-marketing authorization studies, diagnostics, case investigations & training in collaboration with the regional & local veterinarians
• Adapt the strategy for post-marketing authorization studies in line with the marketing plans for the ROPU, design each study with appropriate input from other stakeholders, work with other stakeholders to run the study and turn the output into, marketing material (e.g. peer review publications, etc)
• Write/contribute to/review proposed publications by regional or local technical teams as per expected high level standards.

Scientific Management and representation:
- KOL Management:

• Contributes to the internal and external KOL management strategy for the swine portfolio, steer the management of KOL relationships in the ROPU and own/co-own/support the partnerships

- Scientific Events:

• Attend internal and external meetings/congresses related to the swine industry
• Contribute/attend/organize internal and external meetings/congresses related to the swine industry
• Establishing good connections in scientific community, seen as respected leader
• Present as required/as invited in scientific congresses

Requirements

• Veterinarian with experience in the Swine industry is a must-have
• Minimum 5 years experience in Swine Industry
• Broad knowledge about swine; Good understanding of regulatory environments in the different countries, as well as pharmacovigilance requirements.
• Strong business mindset; In-depth technical knowledge of relevant clinical areas; Capable of managing a substantial amount of scientific information
• Strong business mindset
• High integrity and ethical standards
• Flexibility, open to change, adapts to the changing situations
• Strong analytical ability
• Good listening skills, speaker skills, strong communicator
• Self-motivated, takes initiative, autonomous
• Fluency in both written and spoken English

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Work done will be at the direction of the Principal Investigator (PI), and where relevant, the Industry Directorand Centre Director. As the Programme is interdisciplinary and multidisciplinary by nature, you will be expected to convey your domain expertise and edify others (and vice versa) in as productive, constructive, and collaborative a manner as possible.

You may be asked to participate in the development of use cases and delivery of proof-of-concept prototypes for government and industry partners in the areas of computable contracts and "rules as code". Experience in requirements analysis and agile, iterative methodologies will be useful at this stage.The work of the team will be largely determined by these use cases and customers. We will work with multipleuse cases so that we can abstract across them and develop generalized, reusable infrastructure. We will work with specific customers so we can build useful applications on top of that infrastructure.You will work as part of a team of research engineers, developers, and domain expertise and you will beexpected to actively participate in team meetings and text-based communications. You will be expected to be active members of the applied research community, by validating and contributing to advances in computational law.

As a Technical Project Manager, you will be required to work closely with and at the direction of the PI and Industry Director. This includes:

• Determining and planning the core requirements, deliverables, budget, and resources of a use case or research project
• Allocating tasks and designating responsibilities by identifying the specific skill sets of engineers
• Supervising the research team and monitoring progress of technical tasks on a daily basis,
• Leading project milestones tracking and ensuring that project objectives and timelines are met
• Identifying project challenges and problems and devising strategies to resolving them at both the team level and technical level
• Coordinating the team and developing effective communication plans and processes
• Collating project status update and reporting them regularly to the PI and Industry Director, including escalating any functional/timeline issues in a timely manner
• Organising meetings, setting the right agenda, recording outcomes and tracking open items to closure
• Managing risk, issue, dependency and ensuring mitigation plan
• Driving the recruitment for roles within the team to fill any skills gap
• Engaging with industry partners to understand business requirements and constraints
• reading academic papers, standards publications, and related material such as blog posts andpresentations
• Reading (and updating/commenting, relevant) existing software documentation
• creating presentations, video recordings, walkthroughs, etc. to document and explain research workdone
• writing (and presenting, if so decided by the PI) academic papers and materials for publication; and
• documenting in a sufficiently-detailed manner so as to share what you've learned.

• Bachelor Degree, and any experience with law and/or computer science, are a plus
• Degree holder with at least 5 years of relevant working experience
• Track record in leading, managing and delivering technology projects
• Good team player with excellent interpersonal and communication skills (written/spoken English)
• Strong experience in project management
• Excellent analytical, problem solving and stakeholder management skills
• Strong capabilities in producing project reporting
• Technical proficiency: GitHub, Asana, Slack, and all major forms of software methodology (Agile, Lean,Scrum, etc)
• Essential for the individual to be self-motivated, resourceful, and able to work independently
• Agile, with meticulous attention-to-detail, and well-organised
• Ability to multi-task and willingness to learn quickly and effectively
• Ability to be discrete and maintain confidential information
• Understanding of how to prioritize and respond accordingly
• A self starter who is able to work independently, and under pressure, while consistently exercisingsound judgment even when faced with ambiguity
• Be transparent and unafraid to challenge, ask questions or call out obstacles
• Excellent organizational skills and ability to roll up your sleeves to get things done

#LI-JN2

Job Description:

We are seeking a Technical Project Manager with a strong background in banking, specifically in Anti-Money Laundering (AML) and Know-Your-Customer (KYC) processes. In this role, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements, ensuring the successful delivery of project milestones within scope, time, and budget constraints.

Key Responsibilities:

• Lead business and technology initiatives, ensuring the delivery of project milestones within the agreed-upon timelines and budget.
• Act as a Subject Matter Expert (SME) in Program and Project Management with a focus on the banking sector.
• Leverage your expertise in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Communications, and Requirements Analysis to drive project success.
• Manage the project team, providing clear direction, guidance, and support to ensure a high level of performance.
• Identify project risks and issues, developing and implementing effective mitigation strategies.
• Regularly update stakeholders and senior management on project status, issues, and solutions.
• Utilize KYC system experience (e.g., Detica/NetReveal system functionalities) to enhance project implementation.
• Drive discussions, manage stakeholders, and provide concise management updates throughout the project lifecycle.

Qualifications and Skills:

Experience: Proven experience in Know-Your-Customer (KYC) and Anti-Money Laundering (AML) processes in the banking or financial services industry.

Technical Skills: Hands-on experience with KYC systems (e.g., Detica/NetReveal), including understanding functionalities and technical aspects.

Project Management: Strong background in system implementation project management, with the ability to manage complex discussions and stakeholder engagements.

Business Process Design: Expert proficiency in designing business processes that align with regulatory and organizational standards.

M&A Integration: Experience in M&A Integration Management Office (IMO) and technology integration, including change and communication strategies.

Leadership: Strong leadership and team management skills, with the ability to guide project teams to deliver successful outcomes.

Communication: Excellent communication skills, with the ability to convey technical information to non-technical stakeholders and provide regular project status updates.

Problem-Solving: Strong analytical and problem-solving skills, capable of identifying risks and developing effective mitigation strategies.

Certifications: Relevant project management certifications (e.g., PMP, PRINCE2) are a plus.

has context menu

• Overall in-charge of all Technical Staff and to coordinate on Departments’ requirements. Ensure the smooth management and operations of the RP’s facilities such as laboratories, studios, XLC and TRCC.
• Provide direction and co-ordinate all related matters and report to RP on manpower charges and payment claims via monthly reports. This should include:
• Leave plans of Technical Staff and covering arrangements.
• New and/ or rolled over Incident(s) with details and status that had occurred in the preceding month(s) and provide recommendations to resolve the issues.
• In the event where any deployed Technical Staff is absent from duty, the Technical Manager shall be responsible to ensure service standards to RP are maintained by immediately updating RP and providing a suitable stand-in with the relevant skillsets. The Technical Manager shall consolidate and report these cases in the monthly report.
• Coordinate with the Technical Staff of the Department and responsible for managing and monitoring overall service requirements to ensure satisfactory service levels are met.
• Manage and supervise the team of Technical Staff of the assigned Department in carrying out duties specified in the Contract.
• Assume the role as the key contact person for the assigned department in laboratory operation and management matters and in providing technical support.
• Work with RP to ensure facilities and equipment problems are promptly followed-through and resolved.
• Ensure continuous support to assigned School/ Department by managing knowledge transfer among the Technical Staff.
• Direct and co-ordinate all other technical support matters including HR administration of staff, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Assist in working with external vendors and internal departments to ensure proper technical setup and support service levels are met.
• Undertake any other technical support-related duties stipulated by assigned Department.

• Report to Technical Manager on the primary services specified in the Contract. Manage and supervise the team of Technical Staff of the assigned Department in carrying out duties specified in the Contract.
• Assume the role as the key contact person for the assigned department in laboratory operation and management matters and in providing technical support.
• Work with RP to ensure facilities and equipment problems are promptly followed-through and resolved.
• Ensure continuous support to assigned School/ Department by managing knowledge transfer among the Technical Staff.
• Direct and co-ordinate all other technical support matters including HR administration of staff, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Assist in working with external vendors and internal departments to ensure proper technical setup and support service levels are met. Deputy Technical Manager shall report any service lapses to the Technical Manager.
• Undertake any other technical support-related duties stipulated by assigned Department

Job Overview:

We are seeking a highly skilled and experienced candidate in Technical Architecture & Application management to oversee the development, implementation, and maintenance of software applications at regional level within our organization spread across multiple countries and vendors. The ideal candidate will have a strong background in software development, project management, team leadership, and retail business acumen with a focus on delivering high-quality software solutions that meet the needs of our business.

Key Responsibilities but not limited to:

1. Technical Leadership:

· Lead the technical architecture design, development, implementation, and maintenance of application systems.

· Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and efficiency.

· Provide strategic direction and technical expertise in the development, implementation, and maintenance of retail business applications.

· Collaborate with cross-functional teams to ensure alignment of technical solutions with business objectives.

· Provide solutions to business problems in cost cost-effective manner.

2. Retail Business Focus:

· Understand the retail business landscape and collaborate with stakeholders to identify opportunities for leveraging technology to drive business growth and efficiency.

· Develop and implement application strategies that support the unique needs of the retail industry.

· Monitor performance metrics and KPIs to identify areas for improvement and implement strategic initiatives to optimize retail business applications.

· Analyse market trends and make informed strategic decisions.

3. Team Management:

· Lead and mentor a diverse team of IT professionals across multiple countries, fostering a culture of collaboration, accountability, and continuous learning.

· Define team goals with performance metrics and provide regular feedback and coaching to ensure high levels of productivity and engagement.

· Manage resource allocation and workload distribution to optimize team efficiency and effectiveness.

· Ability to work in various time zones and manage vendors from multiple time zones.

4. Project Management:

· Oversee the planning, execution, and delivery of projects, ensuring adherence to timelines, budget, and quality standards.

· Identify and mitigate project risks and escalate issues as necessary to ensure timely resolution.

· Collaborate with internal and external stakeholders to prioritize project requirements and deliverables.

5. Relationship Management:

· Cultivate strong relationships with key stakeholders, including business leaders, vendors, and partners to ensure alignment of priorities and effective collaboration.

· Serve as a trusted advisor to senior management on application-related matters, providing insights and recommendations to support decision-making.

6. Cross-functional Collaboration:

· Work closely with cross-functional teams, including but not limited to, Operations, Sales, Marketing, and Finance to align application strategies with business objectives.

· Facilitate communication and collaboration between multiple country, regional, and global IT teams to drive consistency and standardization.

· Act as a bridge between IT and business stakeholders, ensuring effective communication and understanding of technical requirements and challenges.

Qualifications:

- Minimum of 8+ years of experience in hands-on technical roles, with a focus on b2b and b2c applications development with Enterprise Standards.

- Bachelor’s degree in computer science or information technology.

- 7+ years of hands-on experience in technologies of OutSystems, Java Hibernate, ASP.NET MVC, .Net Core, C#, JavaScript, Entity Framework, REST APIs, web services, Talend, ADF, and Power Bi.

- 4+ years of hands-on experience in Deploying & Managing Servers, Storage, and applications in Azure, Oracle & AWS Clouds.

- 3+ years of hands-on experience in OutSystems development and hands-on experience in Integration with Legacy Systems and custom Extension development.

- Certification as an OutSystems Architecture Specialist is a must.

- Good Knowledge of Oracle Retail Xstore and Customer Engagement is a must.

- Good debugging and troubleshooting skills using IDEs such as Visual Studio & Eclipse.

- Provide Solutions and validate the effort estimation from External vendors to meet the business and budget requirements.

- Experience in Implementing multiple software solutions and projects implemented in the organization by in-house team and external Vendors.

- Hands-on experience in VAPT fixes, Performance Improvements, Security Fixes, and Server Optimizations.

- Good Knowledge of Retail systems like ERP, CRM, Omnichannel, and Marketplace business processes is good to have.

- Good to have knowledge of tools such as – TFS, Azure DevOps, and Jenkins.

- Proficient in the usage and administration of MS SQL, MYSQL, & Oracle Databases.

- Proficient in Middleware and Integrations with multiple Enterprise Systems using MuleSoft and legacy tools.

- Ability to troubleshoot complex technical issues and provide effective solutions.

- Familiar with end-to-end software development cycle, including design, testing, implementation, security audit, and maintenance.

- Excellent understanding of technical management, information analysis, and computer hardware/software systems.

- Proven track record of successfully managing IT teams across multiple countries, with onsite/offshore models, and managing the delivery.

- Extensive knowledge of retail business processes and industry best practices, with the ability to translate business requirements into technical solutions.

- Excellent project management skills, including the ability to plan, execute, and monitor complex projects in a fast-paced environment.

- Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

- Demonstrated ability to think strategically, analyze data, and make data-driven decisions.

- Awareness of cybersecurity best practices and principles to implement across multiple applications and govern them.

- Develop technical documentation (HLD, LLD), gap analysis between the current state and the desired future state.

- Communicate concepts, architectures, solution approach options, and evaluations through effective diagrams and written materials.

- Defining delivery approach, plan, and staffing.

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

・At least 5 years of management experience in the food and beverage industry

・Minimum Diploma with franchise knowledge

・Strong willingness with GRIT to learn & have new challenges & exciting experiences in diverse & tough situations for personal career growth

・Sense of ownership

・Resilience

・Visionary Leader

・Goal-driven Problem Finder & Solver

・Curious & Humble Learner

・Fact-oriented & Precise analyser

・Proactive Thinker & Doer

・Creative Solution Provider & Doer

・Never Give Up Mentality Coacher & Teacher

・Good communication and interpersonal skills

・Agility

・Understand & Master the Hoshino brand in many aspects as a future brand ambassador to explain & guide overseas franchisees.

・Pass the assessment of kitchen & bar within 3～4 months.

・Pass the assessment of Certified Trainer within 6～7 months

・Lead one outlet as OIC to build up a "Happy Cycle" outlet achieving KPIs in all areas, EX, CX, & Financial Results within 9 months.

・3 months: Diverse kinds of training with internal active & hands-on projects including supporting our overseas businesses to solve our REAL issues on ground.

・After 1 year intensive training including some projects we will give the confirmation then assign as overseas development manager.

Details:

・48 hours per week 6 off days per month

・Up to 75% Staff Discount and other medical benefits

・Remuneration Package base on experience and qualification

・Attractive monthly performance incentives, strech goal bonus, allowances

F&B cultures after the selection process.

Responsibilities mainly include:

• Manage and execute complete high-end projects for demanding customers in major locations in Asia according to specifics standards and tight schedules.

• Manage sub-contractors on site. Conduct site coordination meetings, quality control and management.

• Be a consultant to customers including design, system selections, programing, and product life-cycle. • Provide and oversee a comprehensive range of after-sales services, including managing service cases, performing routine maintenance, handling power shut-down services, and addressing any other customer concerns.

• Manage LSP and subcontractors for system installation and site related issues.

• Become fully familiar with the BluOcean products and security systems; conduct system staging and in house testing.

• Produce service reports to customers within the expected time.

• Implement security projects with BluOcean standards and work to achieve the highest possible client satisfaction.

• Test and commission system software and hardware.

• Service standby during non-office hours/ weekends when needed.

• Provide technical support to sales team members as required.

• Provide system design and consultation to customers.

• Conduct system training to customers.

• Coordinating with other parties and supporting security equipment installation, testing, commissioning, and system programming, collaborating closely with your colleagues to achieve company objectives and deliver the highest quality of services possible.

• Ensuring that our customers have an outstanding experience with our products and services.

• Other duties that might be required from time to time. Site safety supervisory scope (subject to the project needs)

• Inspecting sites regularly to identify and eliminate potential safety hazards.

• Supervising and instructing the construction team as well as subcontractors.

• Educating site workers on construction safety regulations and accident protocol.

• Be the main point of contact with the customer regarding project issues.

• Assist the sales and marketing team to achieve company objectives.

• Provide ideas for improvement.

Main Qualifications we are looking for:

- Great communicator. Ability to communicate and coordinate among various parties.

- Ability to get things done within a tight schedule.

- Ability to effectively communicate in English.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule