Total 550 technical support job vacancies in d15 katong joo chiat amber road

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Role: Enterprise Application Support

Job Requisition Number: JR39236

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, K2

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment.

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes preferred.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details.

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Scope:

• To support business development efforts during pre-sales, implementation, and post-sales support by:

1.Providing technical expertise to internal and external stakeholders.

2.Designing and presenting ecommerce solutions for clients and partners

3.Conducting internal and external training

• Point of contact point between technology team and business / product development team technical issues/bugs.
• Able to decipher/decode merchant logs and troubleshoot.
• To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
• To work with other teams within the company for multi-country solutions
• Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
• Monitor daily batch jobs and operational functions within the systems
• Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the RCA).
• System monitoring and SLA follow ups.

Qualifications:

• 3 years working experience in payment, retail or IT solutions vendors
• Extensive pre-sales / post –sales or consulting experience
• Experience in fintech, payment gateway would be an advantage
• API-based programming skills is an advantage
• Solid understanding of front-to-back payment processes
• Excellent client-facing, communication and presentation

We are seeking an admin executive for our client, ST Engineering.

Job Title: Executive (NSREC)

Job Description:

1. Provide administrative support to NSREC admin and operations.

2. Working knowledge or proficient in MS Word and Excel.

3. Process oriented and able to work well on data details.

4. Good spoken and written English and other languages if any.

5. Experience with customer services if any.

Job Requirements:

EDUCATION

Diploma.

Fresh graduates can be considered.

SKILLS

Good interpersonal and communication skills with passion for customer service.

Good command of English (written and spoken) is preferred.

IT savvy and familiar with common software.

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job summary:

Junior Technical Superintendent is responsible for the planning and controlling all activities connected with safe and efficient operation of the assigned vessels. Ensure the maintenance, planning, execution and control is carried out according to company standards and conformance to planned maintenance system.

Responsibilities / daily tasks:

° Fully conversant with Company Regulations, International and National Statutory reguirements and, so far as possible, developments that relate to the marine industry. (This to include, but not limited to, full knowledge of SOLAS, MARPOL, and the Company’s Quality Systems.) Ensure allocated ships are kept informed and fully up to date.

° Operation of allocated ships, ensuring that realistic budgets are set and controlling ship expenditure.

° Evaluate ship operations, particularly with respect to safety and overall reliability of the plant. Monitor ships performance in relation to consumption of fuel oil, diesel oil and lube oil. Researching into variations of the same and taking corrective action.

° Ensure spare gear stock levels are maintained to the correct level and that regular purchasing is undertaken as reguired.

° Visit the vessels at regular intervals and prepare technical reports with recommendations for improvement as necessary. Each vessel will be visited at least twice a year.

° Prepare a comprehensive dry-dock/refit specification, supervise and ensure all work is completed to a satisfactory standard, within the agreed time limit and budget.

° Monitor ship’s certification and arrange for necessary Classification Surveyors to attend the vessels as and when reguired.

° Identify, track and close out defects or deficiencies identified during ship inspections.

° Track and organise the close out of defects or deficiencies identified by additional third parties whilst on board the Company vessels.

° Assist ship’s staff in assessing operational risks as necessary.

° Monitor and report on fleet personnel, with emphasis on the senior staff positions, ensuring manning standards are maintained and identifying suitable candidates for future promotion.

° Oversee vessel disbursements.

° Process vessel reguisitions, reguesting guotations from vendors and placing purchase orders in accordance with the Company’s purchasing procedures and authority levels.

Minimum Qualifications:

° BSC degree in Mechanical, Electrical or Marine Engineering.

° 2-3 years sailing experience on board vessels at least as 2/E, 1/E.

° Good spoken and written English.

° Proficient in Microsoft Office applications.

° Good planning and organisational skills.

° Demonstrates teamwork, interpersonal and communication skills. ° Willing to travel on board on a regular basis.

Additional:

Junior Technical Superintendent is reporting to Senior Technical Superintendent and will be working closely with other departments.

Job Objective:

Monitors and controls the safe and cost-efficient technical operation of all assigned vessels using the available resources, within the defined parameters of cost, commercial viability, and operational excellence in line with Owners' expectations. Ensure environmental compliance policies are upheld.

Key Accountabilities:

Support SMC’s strategic goals

• Assists in promoting and supporting BSM’s strategic goals

Ship technical support

• Understands the contractual agreements with customers to be able to deliver the same with regards to the ship management services for each assigned vessel, in a safe and cost efficient manner.
• Keeps close contact with clients, maintains good working relationships with client representatives who are involved in the operations of the company's vessels
• Provides technical and operational support to assigned vessels

Safety of Operations

• Monitors the effective operation of the equipment and machinery of the assigned vessels, identifying potential discrepancies from operational standards and proposes and/or implements solutions that will enhance the efficiency, performance and safety of the vessels.
• Participates in the development of the maintenance and repairs plan for the assigned vessels and monitors its accurate execution
• Arranges and executes Drydock activities at regular intervals
• Develops, maintains, monitors and reports budgets for all assigned vessels
• Monitors all vessels trading certificates to ensure compliance with existing maritime legislation, safety regulations and operational standard requirements of all regulatory bodies.

Execution of technical inspections / internal audits

• Manages all vessel visits, audits and inspections effectively right from planning to implementation and follow up with the aim of supporting and enhancing the operational efficiency of the assigned vessels.
• Responsible for communication, promotion and implementation of company's health, safety, environment and quality policy on board the vessels related to technical.
• In liaison with LPSQ and FPD, assists and supports sea staff with alignment of technical requirements.
• Assists with the Company initiatives regarding the human element

Purchasing activities

• Ensures ship requisitions are handled timely and as per QDMS procedures

Management of resources

• Coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goal
• Identifies training needs and provides on board training to ship staff during ship visits.

Requirements:

Education and Qualifications:

• B.S. degree in Mechanical, Electrical or Marine Engineering, Naval Architecture or equivalent, or
• Chief Engineer’s qualification

Work Experience:

• 3 years of sailing experience as Senior Officer, or
• 3 years of shore experience as a technical superintendent with a ship management/owning company

Job-Specific Skills:

• Strong knowledge of vessels’ technical requirements and voyage regulations
• Excellent project management skills
• Very good negotiation skills
• Very good people management skills
• Team work and cooperation
• Very good organisational skills
• Ability to liaise with English-speaking stakeholders
• PC literacy

Benefits:

Why you should join us!

• On-the-job training
• First-hand exposure to the growing maritime technological industry
• Diverse workforce
• Technology-driven company
• Be a part of the ever-growing Schulte group family!

Please also submit your CV for the position via our Career Site through the following link: https://bit.ly/3xYH8LW

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: L2 Production Support

Job Requisition Number: JR38888

Job Level: Minimum 4 years of related experience (L2)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Work done will be at the direction of the Principal Investigator (PI), and where relevant, the Industry Directorand Centre Director. As the Programme is interdisciplinary and multidisciplinary by nature, you will be expected to convey your domain expertise and edify others (and vice versa) in as productive, constructive, and collaborative a manner as possible.

You may be asked to participate in the development of use cases and delivery of proof-of-concept prototypes for government and industry partners in the areas of computable contracts and "rules as code". Experience in requirements analysis and agile, iterative methodologies will be useful at this stage.The work of the team will be largely determined by these use cases and customers. We will work with multipleuse cases so that we can abstract across them and develop generalized, reusable infrastructure. We will work with specific customers so we can build useful applications on top of that infrastructure.You will work as part of a team of research engineers, developers, and domain expertise and you will beexpected to actively participate in team meetings and text-based communications. You will be expected to be active members of the applied research community, by validating and contributing to advances in computational law.

As a Technical Project Manager, you will be required to work closely with and at the direction of the PI and Industry Director. This includes:

• Determining and planning the core requirements, deliverables, budget, and resources of a use case or research project
• Allocating tasks and designating responsibilities by identifying the specific skill sets of engineers
• Supervising the research team and monitoring progress of technical tasks on a daily basis,
• Leading project milestones tracking and ensuring that project objectives and timelines are met
• Identifying project challenges and problems and devising strategies to resolving them at both the team level and technical level
• Coordinating the team and developing effective communication plans and processes
• Collating project status update and reporting them regularly to the PI and Industry Director, including escalating any functional/timeline issues in a timely manner
• Organising meetings, setting the right agenda, recording outcomes and tracking open items to closure
• Managing risk, issue, dependency and ensuring mitigation plan
• Driving the recruitment for roles within the team to fill any skills gap
• Engaging with industry partners to understand business requirements and constraints
• reading academic papers, standards publications, and related material such as blog posts andpresentations
• Reading (and updating/commenting, relevant) existing software documentation
• creating presentations, video recordings, walkthroughs, etc. to document and explain research workdone
• writing (and presenting, if so decided by the PI) academic papers and materials for publication; and
• documenting in a sufficiently-detailed manner so as to share what you've learned.

• Bachelor Degree, and any experience with law and/or computer science, are a plus
• Degree holder with at least 5 years of relevant working experience
• Track record in leading, managing and delivering technology projects
• Good team player with excellent interpersonal and communication skills (written/spoken English)
• Strong experience in project management
• Excellent analytical, problem solving and stakeholder management skills
• Strong capabilities in producing project reporting
• Technical proficiency: GitHub, Asana, Slack, and all major forms of software methodology (Agile, Lean,Scrum, etc)
• Essential for the individual to be self-motivated, resourceful, and able to work independently
• Agile, with meticulous attention-to-detail, and well-organised
• Ability to multi-task and willingness to learn quickly and effectively
• Ability to be discrete and maintain confidential information
• Understanding of how to prioritize and respond accordingly
• A self starter who is able to work independently, and under pressure, while consistently exercisingsound judgment even when faced with ambiguity
• Be transparent and unafraid to challenge, ask questions or call out obstacles
• Excellent organizational skills and ability to roll up your sleeves to get things done

#LI-JN2

About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

Job Description

• Coordinating with translators to facilitate the translation.
• Listing products on Qoo10.sg platform.
• Editing product listings as needed.
• Liaising with designers to ensure product listings meet visual standards and requirements.
• Making adjustments to product pricing and options based on requirements.

Role:Desktop Support Engineer

Job description

• Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install,upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases
• Update KB with solution provided

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Mrs Wong Kwok Leong Student Wellness Centre (MWKLSWC).
• Accommodations and Accessibility:
  • Assess, recommend, and implement disability-related accommodations to enhance learning accessibility for students with disabilities, both permanent and temporary.
• Student Well-being:
  • Conduct regular socio-emotional check-ins to support the well-being of students receiving disability support services.
• Programme and Club Management:
  • Manage the student assistant programme, overseeing recruitment, training, and service delivery.
  • Coordinate activities of the student club aimed at promoting the inclusion of students with disabilities within SMU.
• Records and Documentation:
  • Ensure accurate and timely management of student records and case documentation in the designated database management system.
• Resource Development and Support:
  • Develop and distribute resource packs and information guides to facilitate disability support across various departments and faculty.
  • Provide support to faculty members and school administrators in assisting students with disabilities.
• Awareness and Engagement:
  • Organise and execute events, workshops, and campaigns to raise disability awareness within the SMU community.
• Stakeholder Collaboration:
  • Work closely with internal stakeholders (Registrar's Office, Career Centre, etc.) and external partners (SG Enable, other IHLs, community organiations) to enhance disability inclusion and accessibility on campus.
  • Collaborate with corporate industry partners to create opportunities for inclusive hiring of students with diverse needs and abilities.
• Supervision and Leadership:
  • Supervise and mentor other DSS staff and interns to ensure effective support for students with disabilities.
  • Fulfill any additional duties as assigned by the Head of MWKLSWC.

• A degree in social sciences, humanities, education, and/or communications.
• 6 to 8 years of relevant work experience in education and/or social work sectors, with a focus on supporting students with disabilities.
• A robust network of contacts within local and international disability support or volunteer welfare organisations is advantageous.
• Proven experience working with clients with special educational needs.
• Strong coordination and organisational skills.
• Ability to collaborate effectively within a diverse community.
• Proficient in conducting presentations, workshops, and group facilitation for students, faculty, and staff.
• Excellent interpersonal and written communication skills in English.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

1. Salesforce Expertise:Apply deep knowledge of Salesforce capabilities and limitations to guide implementation decisions.
   Configure Salesforce modules to meet business requirements.
   
2. Implementation Design:Design and document solutions that align with business needs and Salesforce best practices.
   
3. Agile Project Leadership:Serve as a Scrum Master or Product Owner, facilitating Agile ceremonies and ensuring Agile principles are followed.
   Collaborate closely with development teams to prioritize features and manage product backlog.
   
4. Certification and Qualifications:Diploma in Business, Computer Science, Information Technology, or related fields.
   Minimum of three (3) years’ experience as a Business Analyst, Scrum Master, Product Owner, or equivalent role in Agile projects.
   Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) preferred.
   Salesforce Certified Business Analyst credential required.
   Salesforce Administrator Exam (CRT101) certification.
   

Preferred Skills:

• Experience in software development lifecycle (SDLC) methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in a collaborative team environment.

Advantages:

• Graduation from Business School, Computer Science, Information Technology, or other Engineering disciplines.
• Familiarity with additional Salesforce certifications such as Platform App Builder or Platform Developer I.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.

Responsibilities:

• Assist Superintending Officer in daily close supervision and coordination duties for civil works (road, drainage, etc)
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works

Requirements:

• Diploma in Civil/Structural Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• 8 years of relevant experience in quality assurance inspections on C&S works for various building/infrastructure projects

1. Salesforce Expertise:

• Apply deep knowledge of Salesforce capabilities and limitations to guide implementation decisions.
• Configure Salesforce modules to meet business requirements.

1. Implementation Design:

• Design and document solutions that align with business needs and Salesforce best practices.

1. Agile Project Leadership:

• Serve as a Scrum Master or Product Owner, facilitating Agile ceremonies and ensuring Agile principles are followed.
• Collaborate closely with development teams to prioritize features and manage product backlog.

1. Certification and Qualifications:

• Diploma in Business, Computer Science, Information Technology, or related fields.
• Minimum of three (3) years’ experience as a Business Analyst, Scrum Master, Product Owner, or equivalent role in Agile projects.
• Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) preferred.
• Salesforce Certified Business Analyst credential required.
• Salesforce Administrator Exam (CRT101) certification.

Preferred Skills:

• Experience in software development lifecycle (SDLC) methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in a collaborative team environment.

Advantages:

• Graduation from Business School, Computer Science, Information Technology, or other Engineering disciplines.
• Familiarity with additional Salesforce certifications such as Platform App Builder or Platform Developer I.

Please submit your applications on https://smrtr.io/kHJtC

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, X, Facebook or YouTube.

What You Will Do
As a Premium Support Engineer, your primary focus will be on tailoring CyberArk's customer experience and ensure a successful product experience. You will collaborate closely with partners and Enterprise Customer Success Managers to become a trusted technical expert for our customers, addressing their needs both proactively and reactively. This involves conducting advanced analysis, troubleshooting, and problem isolation to resolve technical issues for our customers and partners. The ideal candidate will maintain a high level of proficiency across all company products, including integrating CyberArk products with third-party enterprise systems. Additionally, they will need to maintain strong customer relations while effectively managing multiple cases simultaneously.

Responsibilities:

• Provide technical support to premium customer accounts.
• Troubleshoot and resolve complex, critical, and sensitive support issues via phone, email, and occasionally remote sessions.
• Collaborate efficiently with Technical Support colleagues locally in Singapore and globally across locations including APJ, UK, US, and Singapore.
• Engage with next-tier support, development, or product management colleagues when necessary to resolve customer problems.
• Escalate critical issues and roadblocks through various available internal escalation paths.
• Transition product issues to Engineering and product enhancements to Product Management, providing regular updates to the customer.
• Reproduce customer issues and, when necessary, document solutions to known/common issues.
• Learning and accumulating knowledge on new technologies, and act as a multiplier.
• Be available for on-call duties after hours and on weekends occasionally.
• Attend and contribute to customer-facing conferences.
• Manage customer communication and expectations.

What You Need To Succeed

• Bachelor of Science in Computer Science or related Technical Field.
• Ideally, 5 years of experience in Enterprise Technical Support or a similar position in a software company.
• Strong knowledge of Windows OS and proficiency in Linux/*Nix OS.
• Proven technical and troubleshooting skills.
• Ability to understand the technical aspects of complex systems.
• Strong problem-solving abilities and the capacity to provide effective resolutions.
• Excellent written and verbal communication skills with a customer-centric approach.
• Ability and willingness to learn and work independently as well as within a team.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Minimum 5 years of site experience in the supervision of various types of developments. Good knowledge of the conservation trade and restoration techniques, experience in GFRC construction is an added advantage. Experience in architectural finishes required.
• Must be accredited with the IES-ACES Joint Accreditation Committee (JAC)
• Possess a complete understanding of local regulations/ codes for building projects, and complying with BCA's criteria for buildability and safety assurance systems.
• A good team player with effective communication skills and the ability to interact with people at all levels.
• Able to work overtime when required.
• Proficient in Microsoft Office and Excel.
• Knowledge of BIM and VDC capabilities will be an added advantage.
• Attend site progress, technical, client-consultant, variation, coordination meetings etc., with the project team and client.
• Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as-built submissions etc., are well managed and relayed.
• Quality control of all civil, structural and architectural works such as inspecting materials and workmanship and performing tests to check the quality of materials
• Prepare defects snagging list, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified;
• Implement and sustain the site supervision quality & safety assurance system.
• To ensure all the contractor’s works are in statutory compliance; Provide full-time supervision of structural works in large building works
• Assist in the review of contractor's method statements and working procedures and ensure that contractor proceeds in accordance to approved method statement

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Role: KYC Developer and Infra Support

Job Requisition Number: JR36519, JR36521, JR36522, JR36523, JR36524, JR36526, JR36527

Job Level: 6-9 years of relevant experience (L3)

Location: Singapore

Job Objectives

To work as part of KYC infra team and provide support to AML KYC projects/upgrade for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of AML KYC system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

• Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Implement project change request and in accordance with deployment schedule

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

• Between 5 to 9 years of IT, development and infra/env related setup experiences, preferably familiar with SDM process

• At least 5 years of experience / knowledge in Red Hat Linux, Unix Shell Scripting, Java, Jboss/WebLogic/Tomcat and Oracle PL/SQL

• At least 5 years of experience in Application Environment setup and/or System Interfaces setup i.e. Connect Direct, SFTP, IBM MQ, SSH/SSL setup and/or renewal, Oracle Data Guard, Oracle Wallet, Firewall

• At least 4 years of experience of coordination with cross technical teams

• At least 3 years of experience in Oracle Database and Control-M

• At least 3 years of experience in DevOps CI-CD process and setup i.e. Jenkin, BitBucket, Artifactory, SonarQube, Veracode, AppScan, includes

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

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Role: Technical Delivery Manager

Job Requisition Number: JR27579

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) Global Markets IT division in Singapore is looking for an experienced Senior System Analyst to join its dynamic derivatives development team to lead in providing solutions as Enterprise Market Data Services bank-wide covering Treasury, Risks, Financial, Wholesale and Retail banking across all countries.

Enterprise Market Data Services

Key focus is to build an Enterprise Data Management (EDM) system for Market and Referential Data across bank wide to acquire, extract, transform and distribute static and pricing data from vendors such as Bloomberg, Reuters & Super-D. Asset class coverage includes, but not limited to, Equities, Interest-Rates, FX & Commodities. The platform will become the bank’s overall Enterprise Rates systems distributing data across Retail, Wholesale and Global Markets banking.

Key Responsibilities

· Work at a capacity of a Technical Architect and Solution Delivery with NeoXam DataHub products.

· Work as a Market Data Domain specialist and familiar with integration to an Enterprise Architecture.

· Lead, Organize and Train a development team to run Quarterly Releases, CRs and Production Fixes.

· Strong knowledge in technologies for API, MQ, SFTP, CD, Java, Python, SQL, DevOps Control-M and etc

· Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions

· With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.

· Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms

· Analyse user (front to back office) requirements and formulate functional and technical design documents.

· Co-ordinate with vendor on specifications, build, delivery testing, and implementation systems.

· Work with Banking Clients internal Change Control Management for deployment of changes.

· Work closely with internal infrastructure and security teams for implementations.

· Implement NeoXam’s DataHub software solutions at an enterprise level.

Key Requirements:

· Degree, IT Engineering, Business or Finance

· You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.

· Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco

· Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

· You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements:

· You are fluent in English and are perfectly capable of evolving in an English speaking environment.

· You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments

· You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided

· You have good teaching ability and a very good sense of organization and communication

· You are curious, proactive and a real team player

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description:

• To assist the Resident Architect in supervision and inspection of architectural works on site
• Liaise and coordinate with client/consultants to resolve technical and or interfacing issues with other consultants and contractors.
• To inspect and monitor quality of architectural finishing materials delivered to site, and quality of workmanship
• To ensure the contractors maintain safety, cleanliness and tidiness of the work site
• To carry out supervision and co-ordination of architectural works of the project and shall exercise all reasonable skill, care and diligence in the discharge of the contract
• To ensure timely submission of shop drawings, technical submittals and material samples by the contractors

Requirements:

• Min of 4 years of Architectural experience with recognised Diploma in relevant field
• At least 2 year's experience in the supervision of rail transit system, infrastructure, and or projects of similar scale and complexity
• ITC (Higher NITEC/NTC-2 NITEC) equivalent or higher, in Architecture or Building Services, Engineering or related disciplines from a recognized institution

• Review and interpret project plans, drawings, and specifications.
• Coordinate with project managers, engineers, and contractors to address and resolve technical issues.
• Conduct site inspections and prepare detailed reports on work progress, compliance, and any deviations from the plans.
• Ensure all construction activities comply with relevant environmental and safety regulations.
• Liaise with local authorities and stakeholders to obtain necessary permits and approvals.
• Maintain accurate and comprehensive records of all site activities, inspections, and incidents.

Requirements:

• Diploma/Degree in Civil Engineering or related field.
• Minimum of 3 years of experience in relevant field.
• Certified Resident Technical Officer (RTO) with accreditation from the Singapore Institute of Engineers (IES) or other relevant bodies.

Key Responsibilities:

• Supervise and inspect all marine and coastal construction activities on-site to ensure adherence to project specifications, quality standards, and safety regulations.
• Review and interpret project plans, drawings, and specifications.
• Coordinate with project managers, engineers, and contractors to address and resolve technical issues.
• Conduct site inspections and prepare detailed reports on work progress, compliance, and any deviations from the plans.
• Ensure all construction activities comply with relevant environmental and safety regulations.
• Liaise with local authorities and stakeholders to obtain necessary permits and approvals.
• Maintain accurate and comprehensive records of all site activities, inspections, and incidents.

Requirements:

• Diploma/Degree in Civil Engineering or related field.
• Minimum of 3 years of experience in coastal and marine construction projects.
• Certified Resident Technical Officer (RTO) with accreditation from the Singapore Institute of Engineers (IES) or other relevant bodies.
• Strong knowledge of Singapore’s building codes, regulations, and safety standards related to coastal and marine works.
• Strong communication and interpersonal skills to effectively collaborate with a diverse team.
• Ability to work independently and as part of a team in a fast-paced environment.

We are looking for a talented Technical Lead with expertise in OutSystems to join our team. In this role, you will lead a team of technical developers, provide guidance, and ensure the successful resolution of incidents and implementation of service requests.

Responsibilities:

• Leading a Team: Lead a team of technical developers, providing mentorship, guidance, and support.
• Technical Guidance: Provide technical guidance and support to developers, ensuring adherence to coding standards and best practices.
• Incident Management: Gather and analyze incidents, prioritize them, and delegate to the respective system analysts for resolution.
• Complex Issue Handling: Handle complex incidents or requirements, ensuring effective resolution and timely delivery.
• Scrum Management: Conduct scrum meetings with developers to monitor progress on incident resolution and SR implementations.
• Collaboration: Collaborate with system analyst leads and developers to track end-to-end incident resolution and SR implementation processes.

Technical Skillsets:

• Proficiency in OutSystems development, with a strong background in building and maintaining scalable applications.

Qualifications:

• Proven experience in a leadership role, managing and mentoring technical teams.
• Expertise in OutSystems development, demonstrating a track record of delivering complex solutions.
• Strong communication and collaboration skills, with the ability to work effectively across teams.