Total 112 Manager technical support engineer job vacancies in Serangoon North Ave 5, Singapore

Job Responsibilities:

• Technical support including full range of enterprise products, network technical solution, highlights proposal and etc.
• To handle clients’ inquiries and technical related issues.
• Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems.
• Responsible for new product test
• Promote solutions and deliver formal technical proposals / presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking product like Switch, Wireless Access Point, Router and other networking related product.
• Good knowledge in the fields of Business Network system such as Gateway, Switch, AP and IP CCTV.
• At least 2 years work experiences on Business Network domain or technical domain.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshoot technical issues.
• Possess CCNA/CCNP and other networking certificate would be an added advantage.

Job Responsibilities:

• Technical support including full range of enterprise products, network technical solution, highlights proposal and etc.
• To handle clients’ inquiries and technical related issues.
• Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems.
• Responsible for new product test
• Promote solutions and deliver formal technical proposals / presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking product like Switch, Wireless Access Point, Router and other networking related product.
• Good knowledge in the fields of Business Network system such as Gateway, Switch, AP and IP CCTV.
• At least 2 years work experiences on Business Network domain or technical domain.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshoot technical issues.
• Possess CCNA/CCNP and other networking certificate would be an added advantage.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Job Description

Program Management and Customer Interface

Act as the main point of contact for Key Account Customer(s), managing all technical communications, status updates, and program-related inquiries.Define project scope, objectives, and success metrics in close collaboration with K&S and align cross-functional teams within Akribis Systems to meet these objectives.Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycle.

New Product Introduction (NPI)

Lead new product introduction projects for K&S, coordinating closely with engineering, production, quality assurance, and supply chain teams to ensure on-time and on-spec delivery.Collaborate with K&S on design specifications and performance requirements, ensuring that Akribis meets the technical and operational needs of the customer.Identify and mitigate project risks, ensuring potential issues are proactively addressed to minimize impact on project timelines and quality.

Engineering Change Management (ECM)

Oversee engineering change management (ECM) processes for Key Account Customer(s)' projects, ensuring all modifications are smoothly integrated and communicated to relevant stakeholders. Coordinate with production, quality, and supply chain teams to ensure seamless implementation of engineering changes and compliance with customer requirements.Document and track engineering changes, ensuring alignment with both Akribis’s standards and Key Account Customer(s)’s requirements.

Technical Alignment and Decision Making

Facilitate technical discussions between Akribis and Key Account Customer(s), ensuring all stakeholders understand project requirements, objectives, and progress.Serve as a technical advisor to internal teams, aligning customer requirements with Akribis’s capabilities and solutions.Drive decision-making processes related to technical aspects, balancing customer requirements with feasibility, cost, and quality.

Continuous Improvement and Process Optimization

Identify areas for process improvement and implement changes to enhance project efficiency, product quality, and cost-effectiveness.Utilize feedback from Key Account Customer(s) and internal stakeholders to continuously refine program processes and customer engagement strategies.Implement metrics to monitor program performance, analyzing data to identify trends, address issues, and support strategic goals.

Documentation and Reporting

Develop and maintain detailed documentation of project plans, schedules, risk assessments, and change orders for full transparency and traceability. Provide regular reports, updates, and technical reviews to Key Account Customer(s) and Akribis leadership, ensuring all parties have a clear understanding of project status.Maintain organized and accessible project documentation to support quality audits, compliance, and future reference.

Qualifications

• Bachelor’s degree in Engineering, Program Management, or a related technical field;
• Master’s degree is preferred.
• Minimum of 5 years in technical program management, project management, or engineering, preferably within semiconductor or precision engineering industries.

Other Information

Skillset(s) Requirement:

Technical Skills:

Strong understanding of project management methodologies (Agile, Waterfall) and proficiency in ERP/PLM systems.Experience managing complex technical programs, including new product introductions and engineering change management.Familiarity with technical drawings, engineering specifications, and quality control standards.

Customer Management Skills:

Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations.Analytical Skills: Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement.

Communication Skills:

Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Organizational Skills:

Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously. Preferred Skills and CompetenciesPMP or Program Management certification is a plus.Experience in Lean, Six Sigma, or other continuous improvement methodologies.Familiarity with the semiconductor industry and engineering change management processes.Proficiency in project management software (e.g., SmartSheet,Microsoft Project, Jira) and ERP systems (e.g., SAP).

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• As part of Project Management Team responsible to manage implementation projects.
• Responsible to manage the infrastucture project from initation to closure as per business requirement.
• Develop process and implementation strategy, monitor the execution, and solve critical project risks and issues mainly tactical, procedure, and resource issues.
• Proactively identify dependencies, risk, issues and scope changes for on-going projects.
• Provide regular Executive Summary for Head of Project Management and all relevant stakeholder regarding projects’ progress.

Requirements:

• Bachelor degree in Computer science or Information Technology related.
• Must be PMP certified
• Leadership and management experience handling a team of 10-20 engineers in Data center environment.
• Preferably looking for Project Manager with Banking domain experience.
• Able to work extended hours and perform standby duty after office hours when required.

This position supports the travel agency’s operations by resolving technical issues, coordinating with vendors, analyzing data, managing social media tools, and exploring new technologies to enhance business efficiency.

Responsibilities:

• Troubleshoot and resolve technical or system issues, including after office hours if needed.
• Assist staff with IT problems and provide basic training on system usage.
• Coordinate with external vendors for system updates and issue resolution.
• Analyze data to generate reports on system performance and trends.
• Manage and monitor the agency’s social media tools and platforms.
• Research and recommend new technologies to improve operations and customer experience.
• Maintain IT equipment, user access, and software licenses.
• Ensure regular data backups and system security.
• To carry out any other job function given by manager / management from time to time

Requirements:

• Degree in IT, Data Analytics, or a related field.
• 3–4 years of IT support experience (travel industry experience is a plus).
• Familiarity with social media tools and platforms.
• Interest in exploring and implementing new technology.
• Proficiency in Excel or other data analysis tools.
• Strong problem-solving and communication skills.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Salary - ($5,500 - $7,500) + AWS

Location – Commonwealth

Job Description:

● Develop project plans, ensure accurate delivery forecasts, pursue new business opportunities, and exceed customer expectations through collaborative efforts.

● Strive to achieve a Customer Net Promoter Score of 4.0 or higher

● Lead architecture reviews with project stakeholders

● Be responsible for technical account management and to provide reporting to customers as required.

● Assist in bid management activities for sales and solutions teams.

● Contribute to productivity and innovation initiatives and programs

● Cultivate a reputation as a trusted advisor to clients.

● Foster strong relationships with technology vendor partners as required.

● Design and architect Network, Infrastructure and Cloud architecture models with a hybrid emphasis.

● Deploy, configure, and maintain Wintel servers (especially HPE/Dell servers), VMware virtualization platform, Microsoft server products, and related security software.

● Manage and configure Cisco switches, firewall devices, Fortigate, and load balancers.

● Develop and maintain scripts and automation tools to optimize IT infrastructure.

● Define IT operational or governance standards, tools, and other related best practices.

Job Requirements:

● Be comfortable to be involved in hands-on design, configuration, installation, performance tuning, and POCs.

● Minimum Diploma in Information Technology or equivalent

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Job Description:

1. Project Management:

• Lead and manage technical projects from inception to completion.

• Create project plans, timelines, and allocate resources.

• Ensure project milestones are achieved on time and within budget.

• Conduct regular project reviews and report on project progress to stakeholders.

2. Team Leadership:

• Supervise, mentor, and guide a team of engineers, developers, or IT professionals.

• Set goals, conduct performance evaluations, and provide feedback to team members.

• Foster a positive work environment and encourage continuous learning and development within the team.

3. Technical Strategy & Execution:

• Define and implement the technical strategy that aligns with the company’s goals.

• Make key technical decisions, such as technology stack selection, system architecture, and processes.

• Stay updated with the latest technological advancements and assess their impact on current operations.

4. Collaboration & Communication:

• Work closely with cross-functional teams (e.g., Product, Sales, Marketing, and Operations) to ensure alignment on business goals.

• Communicate technical concepts and strategies clearly to both technical and non-technical stakeholders.

• Ensure that customer needs are understood and translated into technical solutions.

5. Quality Assurance:

• Establish and maintain high standards for software quality and technical performance.

• Implement and monitor key performance indicators (KPIs) to measure project success.

• Ensure adherence to security protocols, data privacy, and compliance standards.

6. Vendor and Resource Management:

• Manage relationships with external vendors, contractors, and consultants.

• Oversee procurement of software, hardware, and other technical resources.

• Ensure cost-effective and efficient utilization of technology resources.

7. Problem Solving & Risk Management:

• Identify technical challenges and propose solutions to overcome them.

• Manage risks and develop contingency plans to ensure smooth project execution.

Job Requirements:

1. Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Master’s degree

2. Experience:

• 10+ years of experience in a technical role (e.g., software engineer, systems architect).

• 5+ years of experience in a management or leadership position.

• Proven experience in managing technical teams and complex projects.

3. Technical Skills:

• Deep knowledge of relevant technologies, such as programming languages (e.g., Python, Java), frameworks, cloud services (AWS, Azure), and databases.

• Strong understanding of system architecture, software development lifecycle (SDLC), and agile methodologies.

• Familiarity with DevOps practices and tools (CI/CD pipelines, version control).

4. Leadership & Management Skills:

• Strong leadership abilities with a proven ability to inspire and motivate a team.

• Excellent problem-solving skills and the ability to make sound decisions under pressure.

• Ability to manage multiple priorities and navigate tight deadlines.

5. Soft Skills:

• Exceptional communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to collaborate effectively with both technical and non-technical stakeholders.

6. Certifications (Optional but Preferred):

• Project Management Professional (PMP) certification.

• Agile or Scrum certifications.

• Relevant technical certifications (AWS Certified Solutions Architect, etc.).

Key Performance Indicators (KPIs):

• Project completion rate and on-time delivery.

• Team performance and retention.

• Quality of technical solutions (bug rates, system uptime).

• Stakeholder satisfaction.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24114

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Salary - ($5,500 - $7,500) + AWS

Location – Commonwealth

Job Description:

● Develop project plans, ensure accurate delivery forecasts, pursue new business opportunities, and exceed customer expectations through collaborative efforts.

● Strive to achieve a Customer Net Promoter Score of 4.0 or higher

● Lead architecture reviews with project stakeholders

● Be responsible for technical account management and to provide reporting to customers as required.

● Assist in bid management activities for sales and solutions teams.

● Contribute to productivity and innovation initiatives and programs

● Cultivate a reputation as a trusted advisor to clients.

● Foster strong relationships with technology vendor partners as required.

● Design and architect Network, Infrastructure and Cloud architecture models with a hybrid emphasis.

● Deploy, configure, and maintain Wintel servers (especially HPE/Dell servers), VMware virtualization platform, Microsoft server products, and related security software.

● Manage and configure Cisco switches, firewall devices, Fortigate, and load balancers.

● Develop and maintain scripts and automation tools to optimize IT infrastructure.

● Define IT operational or governance standards, tools, and other related best practices.

Job Requirements:

● Be comfortable to be involved in hands-on design, configuration, installation, performance tuning, and POCs.

● Minimum Diploma in Information Technology or equivalent

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Team Summary

Value Added Services (VAS) Sales Operations team is fundamental in driving sales effectiveness through strategic planning, sales process improvement, insights through data to support the business and stakeholders in decision making. Sales Operations team will foster collaboration and provide integral support to VAS leaders and sellers  in achieving their goals. This team is critical in supporting the sales business on a day to day basis.

What a Sales Operations Manager for Value Added Services (VAS) does at Visa:

The Sales Operations Manager will be a collaborative and detail-oriented team player within a variety of functional areas, including Sales, Product, Finance, Merchant Acquiring to name a few. The ideal candidate will have at least 8 years of sales support experience in a high-tech, software development, or SaaS delivery environment.

What we expect of you, day to day:

• Additional responsibilities include: providing Sales and Client support to the APAC Sales organization on various matters ranging from order acceptance, quoting, best practices, pricing approvals, or liaising with other departments for responses and resolution.

• Extreme attention to detail, excellent written and verbal communication skills and creative problem-solving abilities are must-have qualities.

• Maintain and ensure field compliance of sales policies, procedures, and rules of engagement related to all aspects of Sales Operations including approval requirements, escalation processes, and compliance with standard guidelines.

• Provide sales support regarding the structuring of MS Dynamics accounts and opportunities.

• Review Pricing Quotes for accuracy and completeness, while ensuring quotes are approved within pricing and discount guidelines and adherent to policy.

• Assist and support the sales teams with processes, training, and documentation. Prepare training materials and ability to present in large group settings.

• Recommend efficient workflows within the MS Dynamics environment as it relates to supporting the APAC Sales Team.

• Introduce improvements to improve accuracy of processing orders that increase efficiencies for existing and new processes.

• Recognize opportunities and drive internal improvements and proficiencies within the Sales Operations process.

• Provide adhoc support to sales teams on Service Level Agreement drafting, RFP Responses, Audits and Novation Agreements

Why this is important to Visa

With Value Added Services (VAS), you will have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

Further information about Actxa: https://www.actxa.com

Actxa is looking for Technical Product Manager (Consumer Electronic Products)

Internal Code: AX24005

What will you do?

1. Product Development:

• Project manage and oversee the end-to-end hardware product development lifecycle, from concept to production.
• Understand Software/Firmware integration and experiences in firmware specification review.
• Collaborate with firmware, software development team to ensure seamless integration between hardware and software components.
• Project scheduling and resource planning.

2. Production Management and Quality Assurance:

• Understand production process, drive and manage OEM/ODM factories for the entire production cycle including the RMA processes.
• Establish and enforce quality standards for hardware products, ensuring compliance with tender requirements, client’s specification and regulatory requirements.
• Establish effective QA/QC methodologies, standards and processes, conduct through testing, validation of hardware products and failure analysis.

3. Regulatory Compliance:

• Stay informed about industry compliance, regulations, and standards in consumer electronics.

4. Customer and Vendor Management:

• Work closely with key customers to ensure product features, delivery timeline and quality meet their requirements.
• Respond to key customers’ technical feedback and enquiries in a timely manner.
• Identify and engage with external partners, factory vendors, and suppliers for product design, development, testing and manufacturing.
• Establish cost efficient RMA processes with clients and vendors.

5. Innovation and Research:

• Stay abreast of the latest advancements in hardware technologies, AI, and preventive health to identify opportunities for innovation.
• Develop and maintain a technology roadmap for hardware solutions, keeping abreast of industry trends and advancements.
• Evaluate and recommend emerging technologies to enhance the company's competitive position.

6. Cross-Functional Collaboration:

• Work closely with clients, vendors, software development, data science, and product management teams to align hardware solutions to company’s goal and values.
• Collaborate with marketing and sales teams to communicate hardware features and benefits to clients and stakeholders.
• Collaborate research partners and institutions on the research and development that potentially create next generation preventive health technologies.

7. Team Management:

• Lead and mentor junior CE Product Engineers, ensuring they are equipped to deliver high-quality solutions.

What are we looking for?

• Bachelor's or advanced degree in Electrical & Electronic Engineering, Computer Engineering, or a related field.
• Proven experience in a team lead role with at least 5 years experiences in consumer electronic product development.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory requirements in the consumer electronic or healthcare industry.
• Familiarity or deep interest in wellness, health and AI will be an added advantage.
• Regular regional travel to vendors, partners and customers’ site is expected for this role.


What do we offer?

• Fun working environment
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

As a Senior Manager, Technical Solutions, you will be responsible for developing and managing technical solutions in Data Centre Engineering projects from inception to completion, developing pre-sales solutions by coordinating closely with the Commercial team and/or wider KDCH teams, and working with various investment stakeholders to assess feasibility of Pre-deals. You will work with both internal and external stakeholders to ensure that the job responsibilities are completed with a viable technical and budget proposals within time limits. You will coordinate with the Project Management team and provide Project Management inputs and considerations across your job responsibilities. You may be expected to travel for work to support your projects and customers when required.

• To be familiar with the design and construction of Data Centres, and working with knowledge of all technical disciplines, typical customer requirements and standard Basis of Design
• As the Mechanical Specialist of DC&N Technical Solutions team, to be responsible for constant review and update to the Basis of Design
• Execute the technical qualification, planning and development of technical solution for prospective deals as the Technical Solutions Head of Department shall direct. Manage and generate technical solution, project cost and planning structure for prospective deal engagements and investment approval
• Provide project scheduling and construction process assessment for all technical solutions, pre-projects, pre-deals and pre-sales solution, and perform necessary organization and handover documentations to the Project team for delivery, and provide necessary support and follow up where required
• Coordinate and obtain inputs from Technical Solutions, Project Management, Operations, Consultants, Contractors and vendors etc. to develop a viable Technical Solutions, Pre-Sales Solutions or Pre-Deal responses to various relevant stakeholders
• Work with Asset Owners, Sales and Commercial, Asset Management, and Investments Teams to determine the Project budget proposal with adjustments to the Overall Project Budget and Investments Returns, while ensuring coordination with the Project Construction Costs and Design
• Obtain proposals, select, and appoint consultants to develop design and cost estimate. Thereafter, manage selected consultant team for awarded scope of works
• Engagement with Statutory Authorities and Safety Matters
• Support project team to execute projects’ quotation and/or tendering process for the various packages such as project consultancy, contractors, nominated sub-contractors, vendors, suppliers, etc in accordance with the inputs provided during the various technical solutions, pre-sales and pre-deal phases of work
• Organize and conduct regular separate and/or combined meetings with Clients, Asset Owners, appointed consultant, contractors, vendors, etc to address all technical related matters during pre-project and during engineering project execution
• Technical Solutions management and track progress of solutions development and project cost against the approved schedule during pre-project investment approval and design phases
• Technical solutions report including solution development and its corresponding risks and mitigation, compliance to the Customer and/or industry standards, project cost estimation and its corresponding validation and risks, etc. for investment approval
• Technical solutions and Pre-Sales support to project team during project execution
• Work closely with Client, Asset Owner and Operation team on any technical issues arising from pre-project stage, project execution stage and support the project team for timely handover to Client, Asset Owner and Operation team respectively
• Any other scopes as directed by the Technical Solutions Head of Department

Job Requirements

• Master’s or Bachelor’s degree in Mechanical Engineering or equivalent
• Minimum 10 years of professional experience in Data Centre or equivalent design and construction work etc
• Good knowledge of variable design standards, including BICSI, TIA, Uptime Institute Tier Standard, etc
• Ability carry out technical solution discussions effectively with multi-function teams
• Good problem-solving, communication and interpersonal skills with high resilience and drive in achieving objectives and goals. High desire for innovation and learning
• Excellent verbal and written communications skills in English
• Relevant experience in a multi-cultural work environment fostering a climate of teamwork and collaboration

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24114

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities:

- Full lifecycle development from design to mass production of backend semi-conduct equipment with high speed and high accuracy, including:

- Design requirements collection and analysis

- Conceptual design and verification, proof of concept

- Detaile design, 3D modeling (Solidedge/Solidworks…), 2D drawings

- CAE of vibration, thermal, fluid…

- Procurement of prototype parts from internal and external sources

- Cooperate with production on fabrication, assembly and testing, create assembly and test procedures for mass production

- Address and resolve product issues, continuously improvement of product

Requirements:

- Bachelor and above level degree in mechanical engineering,

- Proficient with solid CAD, such as Solidworks, Solidedge, ProE

- Proficient with CAE tools such as ANSYS, Solidworks simulation

- Self-motivated, autonomous learning of mechanical engineering fundamentals on high performance mechanism, including

- Vibration theories, vibration measurement, isolation and damping

- Static mechanics, dynamic mechanics, structural mechanics, materials, heat transfer theory, fluid dynamics

- Solenoid and pneumatic components selection

- Tolerance analysis

- Fabrication methods, DFM, DFA

- Fresh graduates with relevant experience are also welcomed

- Be able to travel abroad for business trip and able to work in a multicultural

environment and with people at all levels

- Proficient in written and spoken English

- Able to speak fluent Mandarin would be an advantage (to liaise with Chinese

speaking associates)

- Applicant with more years of relevant experience will be placed on Senior Engineer role