Total 4,682 Senior Executive job vacancies in novotel living singapore orchard

• Timely billing and preparation of customer invoices
• Investigate and resolve customer queries, ensuring collection and payment accuracy
• Monitor and address non-payments and irregularities in AR aging report
• Collaborate with departments to resolve billing discrepancies
• Assist in month-end and year-end closing, support audits, and handle ad-hoc assignments.

Requirements:

• Minimum Diploma/Degree in Accountancy.
• Proficient in Excel, MYOB and full set of accounting.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Responsibilities

1) Portfolio accounting & reporting:

a. Review and analyse financial reporting pack prepared by outsource service providers.

b. Manage timely closing process and reconciliations of the revenue, expenses, accounts payable, accounts receivable and intercompany transactions.

c. Prepare the straight-line rent and incentives adjustments and journals entries.

d. Handle the full set of financials for property holding entity and investment holding entity.

e. Provide monthly profit or loss and balance sheet analysis commentaries.

f. Review payments prepared by outsource service providers and prepare funding and ad hoc payments when required.

g. Update the cash flow & loan schedules, prepare loan repayments and journal entries.

h. Assist with MRI software & payment system issues faced by outsourced service providers.

i. Work closely with all business units and overseas counterparts, investors and external parties including trustee, auditor, and tax agent.

2) Statutory and other compliances:

a. Responsible for reviewing quarterly GST returns for Australia and Singapore.

b. Update the tax schedules for Australia income tax filing and quarterly tax distribution calculation and assist with tax queries.

c. Prepare Enhanced-Tier Fund annual declaration.

d. Assist with yearly audit for common area outgoing expenses and review/prepare half yearly forecast for the outgoing reconciliation.

e. Prepare the necessary schedules required for bank compliance submissions.

f. Support yearly Audit and prepare financial statements.

g. Responsible for other statutory compliance, such as yearly MAS returns, Australian Authorities survey etc.

3) Other responsibilities:

a. Annual budget exercise and regular financial forecast.

b. Ad-hoc project, such as asset acquisition, process improvements, system implementation/upgrade.

4) Any other responsibilities as assigned by the Company from time to time and ad-hoc request as needed.

Requirements

• A recognized degree in accounting or relevant professional accountancy qualifications.
• At least 5 years of relevant experience in related field and industry.
• Preferably with experience working in listed company, REIT or Real Estate fund management.
• Proficient in of Microsoft Excel and Words, Power Point.
• Knowledge of MRI accounting system would be an advantage.
• Keen learner with positive attitude, ability to multi-task and committed, flexible and adaptable to change.
• Self-driven and able to work independently under tight schedules.
• Good team player, strong interpersonal skills under the fast-paced business environment.
• Strong people management and communication skills with the ability to work well with 3rdparty service providers and stakeholders across different jurisdictions and cultures.
• Good logical, analytical thinking and financial analytical skill.

We regret that only shortlisted candidates will be notified.

Interested candidates, please send your CV to [email protected].

Jobs Responsibilities

• Data entries of policy information into systems
• Issuance of policies to policyholders
• Status tracking – Policy issuance, Cheque listing, etc
• Filing, sorting and despatch of documents
• Any administrative duties as assigned


Job Requirements

• Prior insurance admin experience will be advantageous

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.

Having secured over $60mil in funding, we are embarking on a period of rapid growth.

The Challenge

Ingesting data from multiple external vastly different sources at hundreds of rich data points per second, moving terabytes of data while processing it in real-time, running complex and complicated prediction and forecasting AI models while coupling their output into a hybrid human-machine data refinement process and presenting the result through a nimble low-latency SaaS solution used by customers around the globe is no small feat of science and engineering. This processing requires a highly reliable, stable, fault-tolerant infrastructure that can withstand multiple and varied uses and abuses by data analysts, data scientists, industry experts, and the end-users. Fast product iteration cycles necessitate the platform which allows engineers to deploy frequently, independently, and without in-depth knowledge of infrastructure complexities.

The Data Services Team is responsible for the developer platform, and the impressive Amazon AWS estate Vortexa uses to achieve its purpose. This includes two major areas of concern: infrastructure availability, security and costs, as well as developer experience. We use a wide variety of technologies like Kubernetes, Golang, Kafka, Opensearch, Airflow, Athena, and others.

You will be a key member of the small, globally distributed team, instrumental in assessing current technologies, delivering the best possible engineering experience with the shortest development iterations, helping crystallise, converge and standardise technology stacks and implementing the infrastructure roadmap, ensuring 100% uptime, availability, and fault-tolerance of every component of the platform, while optimising AWS costs. You will provide your customers such as data analysts, data scientists, and other engineers with a delightful developer experience tooling boosting their productivity, and allowing them to concentrate on business logic. You will codify and automate any operational knowledge gathered so that R&D can focus purely on creating value for our customers.

You will look after multiple mature CI/CD pipelines and ensure they grow and adapt to the infrastructure. Your customers would be data analysts, data scientists, and other engineers and industry experts from across the company.

You Are:

• Determined to create infrastructure that gets out of the way with a great developer experience
• Excellent at troubleshooting unfamiliar code.
• Striving to be more skilled than Google with Kubernetes
• An AWS power user and evangelist
• Familiar with Apache Kafka and Kafka Streams – deployment, monitoring, resiliency, fault-tolerance, cluster planning and operations, applications debugging
• Experienced with ElasticSearch operations and usage
• Fluent in Terraform, and Go
• Familiar with cloud-native application design and deployment
• Not afraid of challenges and infrastructure troubleshooting
• A “can-do” person – “I’ve done my bit” has no place at Vortexa

Awesome if you:

• Are familiar with Airflow or other workflow orchestration tools
• Understand data lakes like Parquet, Orc, Athena

We Are:

• Stock-options in a fast-growing, high-potential business
• An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and “getting things done.”
• The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
• Private Health Insurance offered via AXA
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Global Volunteering Policy to help you ‘do good’ and feel better

• Convert research into accessible HR resources.
• Update existing e-learning content on learning platform.
• Enhance website interface for wider reader engagement.
• Create engaging materials (infographics, animation) for learning programs.
• Support coordination to ensure timely project delivery.

Requirements:

• Minimum A Level/Diploma/Degree holder with at least 1 year of relevant experience in infographic designing and research.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Handle admin duties
• Data entry
• Filing and scanning of documents
• Prepare invoices and documents
• Other duties as assigned

Requirements:

• Minimum A Level/Diploma/Degree holder with at least 1 year of administrative experience.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Partner with managers, offering HR advice for positive employee morale and mutual business success.
• Manage end-to-end recruitment, utilizing in-house sourcing, and provide market insights to hiring managers.
• Oversee campus recruitment and enhance employer branding.
• Contribute to the annual Learning & Development Plan, ensuring effective training implementation.
• Support employee engagement through organizing HR and recreational events, and address employee relations matters.

Requirements:

• Minimum Diploma/Degree in Human Resource or other related courses.
• Proficient in MS Office.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Verify and process supplier invoices accurately.
• Update files and post transactions in ledgers.
• Monthly foreign currency payables revaluation.
• Ensure compliance with expense/travel claim policies.
• Code invoices and process weekly/monthly payments.

Requirements:

• Minimum Diploma/Degree in Accountancy with at least 3 years of Account Payable working experience.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

About us

Founded in 1927, Mandom Corporation is a Japanese manufacturer and distributor of consumer products. From hair wax, cosmetics to shampoo, there is something for everyone to meet their daily needs. Some of the brands under our belt are: GATSBY, LUCIDO-L, Moist Diane and Heroine Make. As a company which focuses on Oyakudachi (dedication to service), we strive to provide the best quality products at affordable prices to consumers.

What to expect

As the Accounting Executive, the incumbent will provide support to the Accounts department, by ensuring that the full set of accounts are properly maintained. In addition, he/she will provide support for the month-end closing process and liaise with external auditors for the quarterly and annual audits.

You will be in charge of the following:

· Responsible for month-end closing and reconciliations

· Handle and maintain full set of accounts, which include Accounts Payable (AP) and Accounts Receivable (AR) closing and reporting

· Process invoices in a timely manner and follow up with suppliers when required

· Validate with supporting documents and posting of supplier invoices

· Prepare payment voucher for invoices posted and ensure timeliness in payment

· Handle suppliers’ queries related to payables

· Process tax payments

· Monitor, clear and follow up on long outstanding balances

· Provide administrative support during budget preparation

· Participate in quarterly and annual audits

· Reconcile inventories with third party warehouse system

· Timely preparation and submission of GST returns, cash flow forecast and income tax

· Processing of shipments in SAP shipments module

· Any other ad-hoc tasks assigned by the supervisor

Who we are looking for

· Diploma / Degree in Accountancy or an equivalent professional certification

· Fresh graduates are welcome

· Minimum 2 years of relevant working experience

· Good knowledge of SAP software

· Proficient in Microsoft Office (Excel, Word, and PowerPoint)

· Strong attention to details, accuracy in data entry and financial recordkeeping

· Able to work independently

· Good time management skills and ability to meet assigned deadlines in a fast pace working environment

· Effective communication skills to liaise with internal and external stakeholders

• 5.5 days work week
• 9am to 6pm (Mondays to Fridays), Saturdays 9am to 1.00pm (after job confirmation will be alternate saturdays)
• Work location: Gul Circle (Near to MRT Station)
• Manage the operational purchasing needs such as planning, issuing and follow up on purchase orders delivery and shipment schedules
• Monitor, determine inventory levels and purchase needs (purchase forecast / plan)
• Evaluate suppliers performance base on the organization criteria
• Select suitable suppliers in terms of reliability, product quality and cost-efficiency
• Build and maintain positive long-term supplier relationships
• Assist in audits on procurement related matters
• Any other adhoc duties assigned

Requirements:

• At least 2 to 3 years of purchasing expereince
• Purchasing expereince in ship supply industry or F&B Industry will be an advantage

To apply, please email to [email protected]

Linus Yeo Yong Boon

CEI No: R1104497

EA License No: 99C4599

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management
• Manage planning, communicate with stakeholders
• Prepare regular reports on test results
• Supporting the business users for User Acceptance Testing
• Supporting Operations team / Business Users team to complete the testing
• Managing testing at times when required and found the issues / testing not closing or moving as expected
• Lead Defect Management related actives

Job Qualification

The position requires a minimum of 5-8 years relevant business analyst/tester experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance

Technical

• Hands on experience on testing methodologies
• Working knowledge of ALM/QC/JIRA

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Responsibilities

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

Our client, a leading bank in Asia, is currently seeking individuals to join their team as Business Development Executive.

about the role

As a Business Development Executive, you will play a crucial part in:

• Selling a diverse range of banking products and services, catering to the financial requirements of SMEs.
• Identifying and acquiring new borrowing accounts through outreach initiatives and referrals.
• Offering financial solutions to effectively address the needs of SME clients.
• Building strong sales networks with both internal and external business partners, such as Relationship Managers, Property Agents, and Brokers.
• Ensuring proper adherence to the Bank's internal policies, business processes, and regulatory requirements while maintaining high standards in advisory procedures and documentation.

skills and experience required

• Minimum diploma in any discipline
• Minimum 2 years of b2b sales experience will be advantageous
• Good working attitude, highly motivated and result oriented

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Diploma / Degree graduate
• At least 2 years of experience in a call center / banking / customer service environment is advantageous

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The Joint Operations Logistics Department (JOLD) consists of two branches; Integrated Logistics Hub Branch and Emergency Planning Branch. As an Executive/Senior Executive, you will be involved in planning and execution of logistical supports, including but not limited to management of ops supplies across NEA departments/divisions as well as warehouse(s) in both peace time and crisis/emergency/pandemic.

You will be responsible for the following:

• Assist in the management of outsourced Integrated Logistics Hub and internal Emergency Warehouse, and ensure that all inventory (and its movements) are accounted for

• Assist to review plans to ensure sufficiency of ops supplies (Inventory management)

• Assist to review plan(s) and workflow(s) for ‘right-the-first-time’ provision of ops supplies to end-users (Supplies management and last-mile delivery)

• Assist to monitor plan(s) for consumption of ops supplies (Forecasting)

• Assist to analyse and review financial impact of any proposed logistics changes or procurement modalities in relation to the items stored at the warehouses (Financial prudency)

• Work with relevant departments/divisions on repurposing ops supplies where applicable (Reverse logistics)

• Collaborate with Emergency Planning Branch (EPB) to review and document relevant procedures in relation to items stored at warehouse(s)

• Coordinate with other departments/divisions through EPB on logistical support for emergency/crisis/pandemic works

• Assist in the procurement and purchasing of items in relation to JOLD works

The job might be for you if you possess the following qualities:

• At least 2 to 5 years of warehousing & logistics related work experience

• Candidates with professional certification in Logistics and Warehouse Management (e.g. CPIM, CPL, CILT, CSCMP, ISM-CPSM, SCOR-P) will have advantage

• Candidates with experience in operating Enterprise Resource Planning (ERP) systems (e.g. SAP), or Warehouse Management Systems will have advantage

• Candidates with procurement-related knowledge will have advantage

• Demonstrate ability to collaborate with others and seek consensus for the benefit of the organisation

• Proficient in MS office systems, i.e. usage of Word, Excel, Outlook and PowerPoint

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment

To apply, please proceed to Careers@gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive--Senior-Executive--Joint-Operations-Logistics-Department-_JR-10000022062

Job Overview

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

Functions and Responsibilities

Department Function

• Reports directly to Director of Event Management/Senior Event Manager.
• Responsible for Event coordinator performance/goals/development.
• Executes goals established by Director of Event Management /Senior Event Manager with common objective.
• Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles.
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery.

Operating Procedures and Workflow

• Execute workflow according to Standard Operating Procedures of Event Management
• Smooth takeover of confirmed events/groups within 24 hours of handover
• Continue to build/maintain rapport and confidence with organizer
• Professional advice and efficient follow-up with organizer during planning phase
• Accurate forecasting of definite groups with minimal targeted variance of 3-5%
• Close follow-up on release dates as per attrition/deposit commitments in contract
• Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others
• Ensure all technical procedures concerning takeover/update of groups is executed in S&C
• Ensure all administration and filing concerning takeover/pre/post event is executed
• Ensure accuracy of Daily/Weekly BEO Forecast/Weekly Group Forecast/Cover Sheets/BEO’s
• Ensure quick follow up and retrieval of updated event details e.g. room rate/peak room nights/nature of event/group/deadlines for rooming list/release rooms/deposits
• Accuracy in capturing, recording and dissemination of updated information/changes is vital
• Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders
• Ensure VIP procedures adhered with necessary Pre-Conference Meetings
• Ensure ‘POP UP’ events/groups communication procedure addressed
• Present during execution of event with formal handover to Banquet Operations/Front Office
• Ensure proper storage and recording of all event materials prior to and after event
• Ensure necessary Indemnity undertaken pertaining to areas that may result in Hotel liability
• Adhere best practice procedures for Sales & Marketing and Catering IT systems e.g. FIDELIO S&C/FRONT OFFICE

Revenue & Profitability

• Accountable for accuracy in S&C Weekly Group Forecast of definite groups vis a vis forecast error percentage.
• Responsible to engage upsell
• Solicit future business during post-even cycle for Sales Center
• Proactive involvement in any Hotel sales initiatives/promotions
• Drive profitability with objective of cost savings in all logistics commitments involved in event planning
• Awareness of competitor product, packaging, pricing, customer profile and service quality
• Periodically initiate competitor shop calls/surveys or involve in Property diagnostic exercise
• Ensure accuracy of teams Catering Month End Reports (CMER)

Customer Service / Feedback & Product Development

• Present during execution of event with formal handover to Banquet Operations / Front Office
• Proactive in contribution towards suggestions for improvement of customer service or workflow
• Establish a smooth communication channel with all internal and external guests
• Encourage and obtain timely guest feedback with effective of communication to departments concerned
• Compile Weekly Event/Group Feedback
• Ensure Meeting Planner Survey (MPS) issues to all organizers
• Exercise empowerment and decision making in Service Recovery with recommendation for improvement
• Commitment to review, update, improve and instill creativity in product
• Keep abreast of technology and product knowledge

Training

• Participate in daily 15 minutes training and assigned as champion for any formalized training

Associate Satisfaction

• Maintain sound and positive rapport with key sections; Sales Centre/Proactive Sales & Reservations and all other departments in Hotel
• Maintain harmony in team spirit and morale in line with Pulse Survey
• Responsible for development and training of coordinators

Others

• Perform any other duties and responsibilities as assigned accordingly

Job Requirements

• Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
• Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
• Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
• Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
• May require occasionally to work on weekend and odd-hours for events, roadshows.
• Able to start work anytime or within short notice period.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven