Duty & Responsibilities:
· Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
· Prepare beverage according to standardized recipes and customer preferences
· Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
· Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
· Prepare drinks by following the prescribed recipes and preparation techniques
· Ensure knowledge of menu and products
· Accurately process customer orders, handle cash and electronic payments
· Act in compliance to operational policies and procedures
· Communicate customer feedback to managers and recommend new menu items
· Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
· Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies, handling stock delivery upon arrival as needed and communicating inventory needs to management
· Handle daily administrative tasks related to outlet operations
Requirements:
· Responsible, highly motivated and proactive individual with regular and punctual attendance
· Prior working experience as a Barista or in a similar customer service role is preferred, however not mandatory but an added advantage. Training will be provided
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously
· Basic math skills for processing payment and handling cash transactions
· Able to work and collaborate as a team to achieve outlet targets and to ensure smooth operational process
· Flexibility to work various shifts, work evening, weekends, and holidays as needed
JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)
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