Total 1,482 Manager job vacancies in 306 tanglin rd singapore central singapore

As our next Recruitment Manager, you will lead the overall service delivery of the recruitment team and work closely with your assigned leader to measure KPIs, lead a team across APAC, and build strong stakeholder relationships. 

You will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. Your duties may include, but are not limited to:

Your opportunity:

• Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives/ projects, and additional service offerings (stakeholder management and engagement).
• Analyzing and communicating recruitment trends, results, and insights (business unit, client, and external market) to drive future recruitment activity, improve compliance and reduce risk.
• Monitoring the delivery of recruitment services in accordance with the ‘AGS Way’, ensuring seamless delivery between the onsite and offshore resources.
• Ensuring the team is fully briefed on the contractual recruitment delivery process to include in-scope activities, SLAs, mandatory recruitment activity stages, and team responsibilities.
• Developing an effective Talent Pool framework for all Business units to include: job segmentation, defined sourcing strategies, and an articulated engagement plan per role type.
• Managing relationships with third-party service providers as assigned.
• Representing the client brand in the market to attract and retain talent, developing a reputation of recruitment best practice/employer of choice.
• Monitoring service delivery against contractual terms and manage out of scope service requests and provide support for proposal management where appropriate.
• Recruiting, inducting, and training new team members where and when required.
• Ensuring effective performance optimization of all team members, ensuring a positive work-place culture.

• Perm, Central
• Expertise in Windows Servers, storage, networking, cybersecurity (M365 ESM, MDM, EDR, XDR), end-user devices, and Azure Cloud.
• Experience with Microsoft 365 suite and managing global IT and DevOps teams.
• Preferred Microsoft Certified System Engineer (MCSE) and Azure Architect.

As a senior management member of the Global IT function, the candidate is responsible for defining the broad technology strategy (On-Prem and Azure), develop roadmap and architecture that supports the businesses and IT needs, as well as deliver the highest quality service alongside with other managers. 

Overall responsibility for the day-to-day operations of managing On-Prem and Azure Cloud Services including monitoring cloud operations and services, reviewing and maintaining strategies related to Cloud Infrastructure and Cloud Services throughout the enterprise ensuring all performance, costs and security are closely managed.

Job Description

• Architecture Ownership: Lead the design and implementation of on-prem and Azure cloud infrastructure.
• Project Leadership: Act as the go-to person for all infrastructure projects, issues, and initiatives.
• Budget Management: Plan and manage the annual infrastructure budget (Capex/Opex).
• Collaboration: Work closely with IT functions (PMO, Apps, Architecture, Security, Vessel) to meet business requirements.
• Incident Response & Continuity: Key stakeholder in Incident Response (IR), Disaster Recovery (DR), and Business Continuity (BCP) planning.
• Global Operations: Oversee 24/7 global operations supporting offices worldwide.
• Innovation & Quality: Deliver innovative, cost-effective, and secure IT infrastructure solutions.
• Technical Knowledge: Support Azure native cloud development and have a broad understanding of both on-prem and Azure technologies.
• Standards & Compliance: Ensure compliance with ISO27001 and drive technology standards through best practices and ITIL standards.
• Vendor Management: Manage vendor relationships and negotiate contracts for software, platforms, and services.
• Team Leadership: Build and lead a high-performance IT team.

Requirements

• Degree in Computer Engineering, Computer Science, or Information Systems Management.
• Preferred Microsoft Certified System Engineer (MCSE) and Azure Architect.
• Expertise in Windows Servers, storage, networking, cybersecurity (M365 ESM, MDM, EDR, XDR), end-user devices, and Azure Cloud.
• 10+ years in IT management for medium to large organizations.
• 5+ years managing Microsoft Cloud infrastructure, security, and operations.
• Proven track record in leading high-performance teams.
• Experience with 24/7 high availability systems.
• Experience with Microsoft 365 suite and managing global IT and DevOps teams.
• Experience migrating workloads to the cloud.
• Excellent communication and presentation skills.
• Empathetic, patient, and able to address user pain points.
• Ability to inspire and develop team members.
• Hands-on approach to resolving issues.
• Willingness to travel overseas.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Bonus
• Medical & Insurance Coverage

Location: Singapore

Role: Transition Manager / Lead of Transition Manager

Starting Date: Mid-August to Beginning of September

Are you a seasoned professional with a strong background in migrating IT infrastructure internationally? We are looking for a Transition Manager or Lead of Transition Manager to join our team in Singapore. This pivotal role involves overseeing the transition of IT systems from one country to another, with a focus on business and process optimization.

Key Responsibilities:

• Lead and manage the migration of IT infrastructure across borders
• Measure success, assess risks, and manage budget constraints effectively
• Utilize your experience in IFI project management to drive successful outcomes
• Be based in Singapore or Australia with occasional travel to India
• Can be based in Philippines with occasional travel to Australia

• Proven experience in managing or participating in international IT migrations
• Strong business and process orientation with the ability to handle budgetary and risk-related challenges
• Previous experience as an IFI project manager is highly desirable

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

MAIN RESPONSIBILITIES

 Responsible for the full spectrum of daily operations for the Singapore office, and to ensure that all areas are properly managed and functioned.

• Monitor operations to ascertain that each part of the functions and processes is performing on track, enhancing and promoting efficiencies, meeting deadlines, achieving good and required results etc.
• Communicate, develop, implement and enforce procedures of progressive disciplines are in accordance with the internal policies and procedure, local laws and regulations.
• Monitor daily attendance and absences, check and ensure records are updated, and the necessary actions are taken to react to changes.
• To assist in new hire on/off boarding, coordination of workplace and system profile set up.
• To monitor and maintain the extension list, floor (seating) plan and map, door and computer access and all it-related/applications & collaborate setup etc.)
• Responsible for the liaison and coordination of internal transfers, relocations or secondments. Monitor logistics and facilitation of arrangements (including, immigration, registration process, tax impacts and compliance with statutory obligations in difference jurisdictions.
• Oversee and work closely with other offices and teams on project requests and take the lead in communication and implementation in the local office.
• Liaise and work with other teams and management, government departments, banks and legal authorities etc. to achieve timely and effective solutions to ensure compliance with internal protocols and statutory obligations such as Business Risk Assessment (BRA) / Risk Control Self-Assessment (RCSA), transaction monitoring for in[1]house entities, business continuity plan (maintenance of Call Tree) and outsourcing assessment.
• Act as the local project manager overseeing the local FATCA/CRS annual project together with the service lines and also the regulatory team

Administration / Facilities

• To ensure the health and safety of the office environment
• To handle office relocation, office planning, office integration and re-branding events.
• Management oversight of outsourced policy administrative functions.
• To identify need, evaluate options, develop and implement office policies and procedure, plans and work schedules.
• To oversee all administrative functions including the maintenance of general office environment and workplace, general procurement of services, supplies and equipment to support assigned functions; and the provision of back office support to the office as a whole.
• To assist capital planning, acquisition and management.
• To meet with the firm or department’s goal, objectives and priorities / deadlines.
• To review and negotiate contracts for products and services, leases to ensure the items are in compliance with the terms and conditions, and the costs are agreed with budget.
• To foster and instill a high level of internal and external client services in all administrative functions including mandatory data exercise and update in NavOne.
• To organize company events and engagement activities, and assist in marketing events.
• To provide support for the local Head and assist in staff training and development.
• Any other duties that may require for this role.

#LI-Hybrid

#LI-DR1

MISSION AND RESPONSIBILITIES:

The Retail Assistant Manager at Guerlain supports the Area Manager in overseeing daily store operations, enhancing customer satisfaction, meeting sales and profitability goals, and managing the team effectively. This role ensures that all retail activities are aligned with the company's standards and policies.

Key Responsibilities:

1. Operational Management:

• Oversee daily store operations to ensure smooth functioning.
• Address operational issues and provide solutions to ensure compliance with company policies.
• Conduct regular store visits to monitor compliance with SOPs and provide operational support.
• Coordinate with the Area Manager to resolve IT issues and ensure efficient store operations.

2. Sales and Performance:

• Assist in generating weekly and monthly sales reports.
• Assist the Area Manager to tabulate and check the accuracy of all commission and incentives.
• Analyze sales data and provide insights to improve store performance.
• Support the Area Manager in driving sales targets and KPIs.

3. Promotions and Events:

• Coordinate with departmental stores for promotions and events.
• Assist in planning and executing pre- and post-activation events.
• Perform post-event analysis to evaluate effectiveness and provide insights for future improvements.
• Ensure timely creation and distribution of promotional vouchers.

4. Product New Launches:

• Ensure all stores receive testers for new product launches.
• Monitor stock movement and performance of new products.
• Provide feedback to the Area Manager on new product performance and stock levels.

5. Staff Management:

• Assist in the onboarding process for new hires, ensuring smooth integration.
• Provide ongoing training and support to store staff.
• Coordinate with HR and the IT department to manage new hire accounts and codes.
• Conduct team-building sessions and support staff development initiatives.

6. Inventory and Stock Management:

• Support the BTQ team during stock counts to maintain accurate inventory records.
• Manage the procurement and tracking of non-sellable items.
• Ensure timely raising of Purchase Orders (POs) and manage budgets.

7. Customer Experience:

• Ensure high levels of customer satisfaction through excellent service.
• Address and resolve customer complaints effectively.
• Implement and monitor customer service standards.

8. POSM and Marketing Coordination:

• Manage Point of Sale Materials (POSM) requisition and distribution.
• Coordinate with the Marketing team for store and out-of-store activations.
• Participate in store activations, including weekends or after office hours if required.

9. Administrative Duties:

• Support the Area Manager in administrative tasks and reporting.
• Assist in organizing yearly kick-offs and sales cycles.
• Ensure all trackers (e.g., OT, Expenses) are updated and provide insights.

10. Presentations and Analytical Support:

• Assist in organizing yearly kick-offs and sales cycles.
• Prepare and deliver presentations for internal and external stakeholders.
• Utilize strong Excel skills to analyze data and generate reports.
• Forecast GWP (Gift With Purchase) and sampling needs for activation purposes.
• Provide analytical support for strategic planning and decision-making.

Expectations of an Integrated Media Manager:

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Drive relationships at the appropriate levels of our client organizations
• Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social as well as offline media, web analytics, branded content, communications planning etc
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members

Job Responsibilities

• Actively promote our international project in assigned territory;
• The area of responsibility is Singapore;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English and Mandarin, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

Team Summary

The Solutions team in Visa Cross Border Solution is responsible for Discovery & Implementation of New customers whilst helping existing clients on upsell/upgrade projects. This means working closely with Business teams to fully understand client requirements, then craft and validate the proposed solutions prior to signing. Once approved, delivering on the agreed solution and managing changes that may occur.

What a Solutions Consultant does at Visa:

• Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,

• Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client’s strategic and go-to market plans,

• Troubleshoot issues by developing a deep understanding of how our product works,

• Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,

• Advocating for client’s views internally and driving continuous product improvements based on client feedback.

• Enabling Solutions Consultants and New Business peers with product / technical knowledge, providing coaching for junior members of the team on hard and soft skills.

• Contributing to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps,

• Keeping abreast of our competition, product development, and changes to the ecosystem.

This role is based out of Singapore Hub and supports Asia Pacific markets. The role will report to Head of Solutions, APAC for Visa Cross Border Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for a Mobility Manager who will be responsible for, coordinating, and administrating all activities within the end-to-end mobility lifecycle. You will ensure the reliable adoption of standard global mobility processes and policies to maintain compliance.  You will act as the mobility subject matter expert and best practice leader for specific activities in support of the Global Team. 

• Provide guidance to Talent Teams and business leaders on cross-border employee moves: advising the most cost-effective arrangement within mobility policy and the most appropriate program to meet business, employee and compliance needs.
• Counsel relocating employees on complex mobility issues.
• Educate business stakeholders on global mobility policies, processes, and best practices.
• Serve as a technical mobility expert on all employee mobility matters in APAC.
• Oversee and manage relationships with mobility vendors, ensuring compliance with Service Level Agreements (SLAs) and meeting all business requirements.
• Work with Payroll, Legal and Corporate Tax to operationalize cross-border employee movement.
• Provide Payroll and shadow payroll oversight
• Support various program requirements cost projection, policy consultation and administration, assignment documentation, coordination of international immigration support, supplier management, and facilitation of intercompany charges, purchase orders, billing, and invoicing.
• Monitor and manage vendor spending, providing Finance with detailed visibility of assignment cost estimates.
• Advise relocating employees on complex mobility challenges, ensuring a smooth transition.
• Offer consulting and guidance on intricate mobility issues, analyzing data and technical advice to develop and present well-founded recommendations.

Get to know our team:

• Established in 2018, GrabAds has evolved into an integrated advertising solutions provider that provides advertisers with multiple channels, such as in-app advertising, branding, and product sampling via the Grab ecosystem, for building awareness, engaging audiences, and triggering action across the Grab platform. Through its advertising and technology capabilities, GrabAds aims to help people discover, engage, and connect with the best businesses in Southeast Asia.

Get to know the Role:

• As the Regional Head of Enterprise Sales, you will lead a dynamic team of over 101 sales (18 direct and 83 dotted lines) and operations teams across Grab's key markets, including Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam. We seek a Seasoned Sales Leader with a proven ability to drive results across multiple business units within Grab. This role spans 3 different units so we are looking for a dynamic leader who can identify go-to-market opportunities and drive scale across various opportunities.

In this role, you will:

• Set sales targets in collaboration with the Commercial In-Market Leadership and drive monetization across three commercial units at Grab (GrabAds, Grab For Business, and Regional Merchants).
• Define strategic approaches for the team and direct key initiatives for key partners across the region. Create value for in-market execution by driving best practices, workshops, and insights/measurement.
• Direct training and development initiatives for all commercial enterprise activity across three lines of business for Grab.
• Oversee all GrabAds go-to-market activities for leading merchants, brands, and agencies. Define market narrative and scalable commercial opportunities across business lines.
• Provide direct input into our GrabAds and GrabForBusiness (GfB) Products and work closely with the product and B2B marketing team to continuously enhance our offerings. Represent the voice of the market and drive product adoption.
• Oversee commercial and revenue responsibilities for GrabForBusiness, Grab’s B2B service focused on ride-hailing, food, and deliveries.

As a senior leader, you will work cross-functionally with other Business Owners across Deliveries, Mobility, Payments, Marketing, and Business Development teams to create compelling solutions and identify new client opportunities. You will be a pivotal figure in SEA’s advertising and B2B industry.

The Day-to-Day Activities:

• Collaborate with Commercial Heads and GrabAds Heads in each country and directly manage Regional GrabAds and GfB Leads based in Singapore.
• Scale and grow the sales team to ensure sustainable growth and impact across SE Asia.
• Build and maintain high-impact-media buying relationships with agencies and brands.
•  Lead regional pitches, RFPs, and joint-business plans (JBPs) with key Enterprise partners.
• Manage the sales pipeline, forecasting, and key sales reports with business KPIs.
•  Mentor and develop sales talent.
•  Oversee measurement and insight initiatives to demonstrate the ROI and advocacy of our ad products.
•  Drive the adoption and penetration of GrabForBusiness across the region.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Delivery Manager

Internal Code: A24087

What will you do?

We are a team that aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools.

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools.

You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed.

You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

• Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.
• Brings new products to market by analysing proposed product requirements and product development.
• Introduces and markets new products by developing time-integrated plans with marketing and production.
• Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.
• Facilitating discussion, decision making, and conflict resolution.
• Understand the different technical aspects of the project including the capabilities and limitations of the systems.
• Communicate or share technical insights of a project to internal or external audiences.
• Support the Product Owner, especially on grooming and maintaining the product backlog.
• Define the roadmap and ensure user stories are created for product development in JIRA, Confluence.
• Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.
• Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release
• Responsible to track the application bugs, assess impact and severity of bugs.
• Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.
• Bridge communication between multiple teams (business and technical).
• Creating documentation or presentations when necessary.
• Measure project development velocity, perform and manage the project risks.
• Identify and escalate any important risk.
• Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.
• Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

What are we looking for?

• Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.
• Experience with project budgeting and assets procurement.
• Delivered complex and large applications in a cross-functional team setup.
• Eager to change and improve workflow and processes.
• Willing to assist team members.
• Strong ability in fostering teamwork and collaborations.
• Self-driven and motivated to learn and follow topics related to the projects
• Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues
• Solid understanding of end-to-end agile software development process (Scrum and Kanban).
• Understand the project from the business and technical point of view
• Excellent communication skills. Able to communicate with technical and non-technical users.
• Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira.
• Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services
• Understanding of government to government working relationship and familiarity with public service policies
• Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Untitled is a new project from two internationally recognized chefs and Asia’s leading sustainable lifestyle hospitality operator. It will be a casual dining restaurant open for both lunch and dinner. There will be a serious emphasis on sustainable cooking practices, focusing on delicious food made from local ingredients.There will be a research space focused on developing processes to turn our byproducts into delicious ingredients to reincorporate back into the menu. This restaurant will be a beacon of change for how we operate our restaurants in the future. A warm and comfortable setting both indoors and out will create a destination for food lovers of all ages and backgrounds. A unique location in Dempsey Hill houses the venue and its distinctive multistrata permaculture farm. Expect picnic baskets stuffed with zero waste goodies, low intervention wines, great coffees, and more serious dining upstairs when you need a little more privacy. A full complement of classes will be offered upstairs, both targeting the home cook and the professional cook. Join us for a fun new adventure with a great working environment and strong opportunity for advancement.

Job Description

Responsible for leading the restaurant under the guidance of the Restaurant Manager

Job Details

1. Manage daily restaurant operations.
2. Plan, organize, direct and control the food and beverage operation.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing restaurant chain of command.
4. Comfort with equipment standard functions.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment.
5. Positive attitude.

The Assistant Bar Manager shall assist in planning, organizing and giving direction of the lounge operation. He/she will provide administrative support, contribute to marketing and delivering each promotion of the outlet. The Assistant Bar Manager is responsible and accountable for its profitability, revenue generation and creating WOW experiences.

Primary Responsibilities

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operations requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR IMPACT _________

This position will be managing and developing a team of Beauty Consultants through daily supervision and coaching. He/she will also be responsible to drive counter business and achieve sales goals by delivering great customer service and an excellent customer experience in line with brand standard.  The incumbent will be required to develop and maintain close relationship with Shilla operations teams to smoothen daily operations, as well as, to ensure brands standards are always applied on counter including by coordinating daily operations, stock management, uphold counter image.

YOUR MISSION _________

Brand Sales & Image

• Work hand in hand with Beauty Consultants to achieve sales targets 
• Understand the counter business and sales trends in order to detect growth opportunities
• Assist and help execute promotions (including promotion, incentive and GWP) to exceed sales targets yet maintaining brand standards
• Actively promotes Brand and presents a professional image at all times
• Completes weekly external reports to the Brand and participates in various projects as and when required.
• Develops in-store relations to build and uphold positive rapport between Operator and Brand

Supervision and Team Management of Beauty Consultants

• Communicate effectively corporate strategy & guidelines to the team
• Work closely and effectively with the internal team and operator’s team of sales staff, supervisors and managers
• Keep Beauty Consultants motivated to achieve goals by preparation, participation, practice, praise and passion
• Serve as a role model, coach Beauty Consultants to ensure selling techniques / product knowledge and demonstration adheres to the brand standards as well as effective translation into customer penetration and staff productivity results
• Ensure Beauty Consultants uphold grooming standards of the brand
• Evaluates and monitors performance of Beauty Consultants closely with Airport Manager and Training team to identify areas for development to enhance product knowledge and sales techniques which drives performance
• Assist and work with Retail Manager in recruitment of Beauty Consultants, where applicable
• Plan and ensure that new Beauty Consultants are integrated into the brand by providing them with concise brand introduction and understanding of basic product knowledge to enable them to perform their job until formal training is arranged by the Training team

Counter & Product Management

• Guarantee the respect of Dior brand image in all aspects: Visual Merchandising, Beauty
• Ensure overall counter image/aesthetic adhere to brand philosophy/ guidelines and that all counters are updated with stocks and testers
• Supervises daily counter duties such as housekeeping, merchandising, stock management, including supply of testers and counter tools
• Ensure stocks and testers are sufficient on-counter through effective facilitation of stocks transfer from warehouse to store(s) or counter(s); ensure stocks are well allocated to each location and effective stocks replenishment
• Roster all team members in housekeeping duties to maintain hygiene standards and ensure testers and collateral materials are clean, tidy and filled
• Ensures merchandising and display follows brand guidelines (e.g. planogram) and Operator’s requirements
• Provide feedback to ensure visuals at all locations have been updated all at the same time
• Provide feedback to support the development and increase of sales, clearing of slow-moving items and damages
• Work with field team to evaluate effectiveness of counter tools to allow consumers to understand in-store highlights 
• Conduct counter coaching to Beauty Consultants and Promoters where necessary

Promotion Coordination

• Work with field staff to execute promotion setup timely and effectively
• Ensure stocks, testers and GWP are sufficiently allocated to the promotion counter
• Ensure promotion mechanics and incentives are effectively communicated to field staff
• Provide basic product knowledge introduction and counter coaching to promoters
• Provide feedback to Airport Manager or Retail Manager regarding overall promotion sales and customer feedbacks

WHAT CAN WE OFFER ?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION _________

AIRPORT MANAGER

• Reports to Retail Manager
• Oversee Counter Managers (CMs) and Beauty Consultants (BCs) in Changi Airport
• Role will still be as per retail shifts with 80% of his/her time based in Changi & 20% in Office

Brand Sales & Image

• Drive and motivate counter managers and beauty consultants to achieve monthly brand sales targets 
• Understand the counter business and sales trends in order to detect growth opportunities
• Work on monthly promotions, incentives and GWP plan to help drive sales, while maintaining brand standards
• Completes weekly external reports to the Brand and participates in various projects as and when required.
• Develops in-store relations to build and uphold positive rapport between Operator and Brand

Supervision and Team Management of Counter Managers and Beauty Consultants

• Communicate effectively corporate strategy & guidelines to the team
• Work closely and effectively with the internal team and operator’s team of sales staff, supervisors and managers
• Communicate monthly launch plan, HPPs & pop-up projects to CMs and ensure smooth execution & delivery.
• Ensure all CMs are delivering in alignment on all Dior guidelines, operational standards & business performance (i.e. terminal sales results, BC appraisal and performance management, manpower coverage, incentive communication, stocks & inventory management etc.).
• Serve as a role model, work with counter managers and training team to ensure selling techniques / product knowledge and demonstration adheres to the brand standards and also effectively translates into customer conversion
• Evaluates and monitors performance of Beauty Consultants closely with Counter Managers and Training team, and identify areas for development to enhance product knowledge and sales techniques which drives performance
• Work with Retail Manager in recruitment of Beauty Consultants; Main liaison with promoter agencies on recruitment, roster and performance management of promoter workforce

Counter & Product Management

• Guarantee the respect of Dior brand image in all aspects especially in terms of Visual Merchandising display and Presentation Stock Levels
• Ensure overall counter image/aesthetic adhere to brand philosophy/ guidelines and that all counters are updated with stocks and testers
• Develop main framework for Counter Managers to ensure housekeeping, stock management and tester and counter tools supplies are closely monitored
• Ensures Counter Managers are on top of merchandising and display guidelines at all counters
• Provides feedback to support the development and increase of sales, clearing of slow-moving items and damages
• Work closely with Counter Managers to evaluate the effectiveness of communications tools to allow consumers to understand in-store highlights 
• Conduct counter coaching to Beauty Consultants and Promoters where necessary
• Stocks, Inventory & Assortment Management through order proposal preparation to retailer, stock on hand analysis, timeliness of best sellers and novelties on counter, rebalancing stock between terminals to maximize stock optimization, action plan on slow-movers & quarterly returns liaison with retailer to maximize stock productivity etc.)

Promotion Coordination

• Ensure stocks, testers and GWP are sufficiently allocated to the promotion counter
• Work with field staff to execute promotion setup timely and effectively
• Ensure stocks, testers and GWPs are sufficiently allocated to the promotion counter
• Work with Training Team to provide basic product knowledge introduction and counter coaching to promoters
• Provide regular feedback to Retail Manager regarding overall promotion sales and customer feedback

Competitor Analysis and Retailer Management

• Keep abreast of competitor activities such as on-counter events, HPPs, outposts and media investments, and provide monthly feedback
• Build rapport with retailers and get regular qualitative feedback on store trends and pax spending habits
• Communicate effectively with retailer on day to day operational and administrative matters for Total Changi
• Deliver on administrative tasks: CM roster planning, monthly incentive planning under RM supervision, BC sales productivity report, monthly sales reporting etc

• Consolidate monthly competition & retailer feedback, bi-monthly novelties and key initiatives tracking

WHAT CAN WE OFFER?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

So, How Far Will You Take Dior?

As Merchandise Manager – Lifestyle, you will spearhead the implementation of our merchandising strategy for your concept across various channels, including online, in-store, and emerging platforms within Region EAS. Leading a dynamic team of merchandising leads, collaborating closely with cross-functional teams such as digital, commercial and visual as well as global counterparts in business units and assortment office, you enhance customer satisfaction, optimize inventory, and achieve substantial revenue growth.​

You are customer centric and sales-driven professional with a strong commercial awareness and salesmanship back-bone. Thriving in a fast pace and agile environment, you love working with the product and to set a plan of how to optimize the supply and demand in line with the global assortment and merchandising strategy. You are leader that strives to strengthen team and foster collaboration across channels, roles and functions, empowering strong collaboration and alignment between channels & teams to become more customer focused.​

Key responsibilities​

• Being a regional expert of your concept, you understand current and future customer demand as well as is the expert on your market, staying up to date with competitive landscape in terms of product, fashion, quality, price and activation.​
• You analyze product data and provide key actionable conclusions to the regional organization, as well as visit physical store and digital platforms regularly to identify potential and follow up on commercial strategy implementation.​
• Driving your concept, securing and optimizing commercial product offer, you maximalize short and long-term profitable growth for your concept in the region by optimizing global assortment strategy, influence price, quantities, income periods, assortment width and managing regional product lifecycle with the assortment team.​
• You optimize net selling by establishing clear commercial priorities per channel, but identifying and acting on the sales opportunities / threats, as well as influencing and executing global product strategy from business units and global merchandising.​
• Set stock freshness targets, strategy for commercial impact, size availability and product activation strategy in and post season; reacting with in and post season inventory management and omni key product categories based on in-season performance.

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Family Ambassador (Team Leader) to join our team!

As a Family Ambassador (Team Leader) we rely on you to:

Responsibilities

• To oversee the Ambassadors and be responsible for playing area of indoor & outdoor, Explorer Zone, Toddler zone, Activity Rooms, Party Rooms, Recharge Café, Reception, Toilets, Nursing Room and Kids Club Area
• To carry out activities and interact with the guests to ensure an energetic, fun, safe and educational session.
• Plan and manage the roster schedule
• Assist Manager in inventory count and order items when required
• Ensure smooth communication with the team with regards to operation standards, promotions and activities
• To be always alert, attentive and assume a pleasing and helpful attitude toward members and colleagues at all time.
• Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.

Requirements

• Experience working in theme parks, tourist attractions, kids' corner in museums / hotels, childcare centre has added advantage
• Experience working with childen is preferred
• Knowledge of video editing has an added advantage
• Service-oriented
• Able to work shifts

Our client, a global logistics company with reach all over the globe, is looking for a Country Manager to join their team. Your role will be to manage operations, develop business and increase profitability for Singapore & Malaysia. You will need to have broad and specialist skills around 3PL, freight forwarding, transportation and supply chain knowledge. This role is a client facing role with strategic competencies required to grow the business and retain existing accounts. You will have a high level of responsibility and require self-motivation, being time oriented and able to move between general management and operational requirements. You will need to have an in-depth understanding and knowledge of the Singapore & Malaysia market in relation with our industry. The role is a senior executive position reporting directly to the Chief Executive Officer

Education

· Tertiary or Post Graduate qualification in an appropriate Business discipline.

Qualifications

· Occupational Safety or Risk Management

· Management or people leadership training

Experience

· Knowledge of local country laws / statutory requirements / Company Law and business regulations. Director level experience is ideal.

· Involvement in Asian country base business activities for minimum (3+ years).

· Experience of Singapore is a must

· Extensive Supply Chain operational experience in a medium to large private sector organisation in managing people, financials, customers, and contracts.

· Extensive knowledge of up-to-date business management practice

· Exceptional financial understanding and analysis skills

· Exceptional ability to build relationships both internally and externally

· Exceptional business development experience and record

· Exceptional research and analytical skills and a capacity for sound judgment

· A practiced strategic thinker

A creative mind, practiced in designing and selling solutions

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartiest® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, and training as well as development needs of colleagues.  
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Director of Housekeeping / Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for managing the day to day business of the Raffles Boutique, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Develop merchandise to optimize profitability, develop innovative ideas, plans and maintain statistical and financial reports.

Primary Responsibilities

Providing a Great Shopping Experience to Meet Company Financial Targets

• Work towards achieving set targets and budgets.
• Allocate, review and control expenses & budget
• Involve in strategic & long as well as short term planning.
• Develop new merchandise items with vendors and explore new trends.
• Review and analyze slow moving merchandise daily & maximize on fast moving merchandise.

Product Development of Raffles Created Products and Collaborations to Drive a Diverse Product Mix

• Create new products according to market trends and Raffles Boutique trends that will grow Raffles Boutique product mix and revenue strategically
• Create partners and collaborate with local/regional makers through different business models to develop Raffles own in-house products to diversity product mix
• Work closely with Marketing, Commercial, Sales, Revenue and Purchasing teams to understand and develop synergies of products that appeal to guests from all segments.

Provide a Retail Experience That Meets Guest Expectations

• Supervise and lead the monthly inventory stock take together with Finance.
• Control and maintain well-balanced stock levels in the Raffles Boutique.
• Create value for loyalty members by tactical and strategical offerings.

Supervision/Training of the Retail Team

• Induction and training of Retail Associate, Leader and Executive in sales, revenue, technical and product knowledge skills as well as stock take/order procedures.
• Manage team within guidelines of the hotel in fair, efficient and timely manner.
• Coach Retail Associate, Leader and Executive to constantly improve or maintain performance, give guidance when performance is below expectation.

Visual Display & Confidentiality Level at Workplace 

• Ensure that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• Oversee and ensure smooth processing of Mail order request.
• Providing feedback from guests to enhance guest’s experience.
• Observe good telephone etiquette at all times.
• Familiarize with any promotional events for the Raffles Boutique or any other area of the hotel.
• Corporate purchase/Festive hampers.
• Record and handle any defective and damaged goods.
• Build a loyal following among local market through managing the gourmet corner.
• Actively work on successful positioning and managing of the shop/gourmet website.
• Performs any other duties and responsibilities that may be assigned.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Manager, Sales, we rely on you to:

• Implements sales action plans related to respective market(s) and account portfolio
• Works closely with the Business Development team in increasing share from existing accounts
• Supports and executes group wide sales initiatives
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Business Conversion sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.
• Performs all duties and responsibilities as assigned by the management

We are looking for someone who:

• Minimum Dipoma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Managerial experience
• Good communication and people management skills
• Able to communicate priorities and drives departmental goals and results
• Strong negotiation and presentation skills
• Strong organizational skills with ability to multi-task
• Able to work well under pressure in a fast paced environment

If you are the right person, what are you waiting for? Click the APPLY button now!

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.