Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

This is an Agency position in the Asia office, based in Singapore

Collaborate with APAC senior leadership and represent Chubb Life Global Agency team to formulate the following to achieve Chubb Life’s strategic ambitions in targeted markets.

Responsibilities:

• Compensation (Commission Structure, Basic and Leader Overriding) – Support local business unit to build new, make enhancement on existing, check and balance (with short/long term financial implication, sensitivity testing, risk analysis, market benchmark, control mechanism) before implementation. Review current compensation effectiveness periodically. Make recommendations to meet business objectives.
• Compensation (Indirect expenses) - Review local compensation effectiveness periodically. Especially to oversight on large expenses items including foreign trips, agency office space, MDRT initiatives, recruitment initiatives. Make recommendations to meet business objectives.
• New agency model (2 tiers compensation system, Champion Hubb, One Chubb, Referral) – Lead and ensure successful local implementation. Continuously track and review performance. Make adjustment and recommendations as needed.
• Channel efficiency - Review, forecast local agency channel value and profitability. Study management expenses and acquisition cost (example staff manpower, salary and compensation effectiveness, organisation chart and span of control, etc) Make recommendations to meet business objectives.
• Channel quality – Persistency (renewal business) management including local performance and initiatives tracking and implementation. Also to lead and manage any Risk, Compliance, Legal framework, scorecard and related initiatives.
• Industry recruitment – Support local to attract external industry leaders via competitive financial scheme (design, review, enhance, negotiate as needed), build comprehensive presentation slides, review contract terms and conditions, coordinate support and seek approval from stakeholders in local and global office. Develop on-boarding team, track early-stage performance to ensure successful business plan execution.

Knowledge and Skills:

• Direct hands-on experience in agency compensation, commission and expenses account.
• Direct hands-on experience on different agency model (including multiple tiers, different layers, full-time/part-time, add-on financing, branch model, GA model, outhouse/inhouse).
• Oversight on daily, weekly, monthly, quarterly yearly data and information. Advance skills on observations, forecast and predictions. Heads-up on strong and weak indicators and relevance performance.
• Apply data analytics skills and knowledge (with advance in Microsoft Excel). Support strategic planning in both short and long term to meet business objectives.
• Apply presentation skills and illustrate ideas, observations, actions, recommendations (with advance in Microsoft Power Point).
• Apply project management skills and knowledge (with Microsoft Visio or/and Project). Multi-tasking capabilities.
• Strong management and leadership skills for complex and multi-dimensional issues and high level of innovation and creativity in resolving problems.
• Strong leadership, interpersonal and influencing skills especially at Level-C.
• Team player with good working relationship with all staff levels.

Qualifications:

• Bachelor’s degree minimum, relevant professional industry qualification preferred 10+ years job experience in life insurance in Asia markets, with at least 5 years focusing on agency development or related.
• Good at details and tracking including project management and execution.
• Good command in English and one native language (Asia) in both speaking and writing.
• Good team player, gain trust, add value to local business, stay close to the front-line.
• Strong business sense, quick thinking and accept ad-hoc challenges.
• High degree of independence.

Audit Senior/ Asst Manager

Job Description & Requirements

Our client is an international professional services provider with a wide network spanning across various parts of the world. Due to continuous business expansion within the team, they are now seeking to hire a driven and meticulous individual to be part of their growing audit team, either for their Financial Services, Insurance, or General Industries team.

Responsibilities:

• Support the Manager with a portfolio of international and local clients and deliver quality audit and assurance services.
• Apply requisite professional scepticism during the course of the work and exercise professional judgment on critical technical issues
• Manage the stakeholders’ expectations and project timelines, and proactively keep them abreast of the progress of the project
• Attend training planned for you to keep yourself updated on the developments of relevant professional standards
• Facilitate effective communication within the cross-functional and culturally diverse team

Requirements:

• Professional accounting qualification
• Minimum 2-3 years of relevant work experience, preferably from an international accounting firm
• Strong grasp of technical skills with proficiency in SFRS/IFRS and SSA/ISA.
• Excellent communication skills to work effectively and efficiently across all levels
• Possess strong ethical values and has respect for diversity
• Proactive and possess positive “can do” attitude to challenges and the agility to multitask effectively across competing priorities.
• Adaptable and can work well in a fast-paced environment
• Strong computer skills including proficiency in Microsoft Office Suite and able to reasonably keep up with the changes in technology

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction

With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Job Overview

Responsible for the daily management of TTLS agencies, including but not limited to agency qualification & assessment for onboarding, agency exit, risk control etc., to ensure smooth daily operations.

Key Responsibilities

- Evaluate the effectiveness of incentive policies based on the agencies' performance; Iterate policies for optimization and promote the growth of core indicators and the achievement of goals;

- Align with business objectives, conduct analysis of the agencies operation in-depth, locate key issues and areas for improvements, propose solutions accordingly and ensure the quality of execution; provide necessary daily operational support to enable and enhance agency's capabilities;

- Continuously work with cross-functional teams to improve agency creators' content quality and monetization capabilities, drive agency's compliant and sustainable operation;

- Continuously work with cross-functional teams to improve and iterate agency management tools to achieve better agency management efficiency.

The ESG Consulting practice comprises professionals passionate about making a positive impact through advising KPMG clients on environmental, social and governance (ESG) matters to improve business resilience and increase business value. Key services include decarbonisation, sustainable finance, energy transition, due diligence, transition planning, risk and governance and reporting.

Together with other professionals, you will:

• Drive the growth of the ESG Consulting practice by providing expert advice, guidance and solutions to organizations and businesses seeking assistance in the specific area of ESG.
• Leverage your knowledge, skills and experience in the ESG domain to help clients solve business problems, improve operations and achieve their goals such as regulatory compliance, productivity and resource allocation, or revenue growth.
• Undertake activities such as:Developing proposals for submission to client and participate in pitch meetings
  Research on client and market practices to determine current actions and behaviours to establish performance benchmarks,
  Conduct capacity building workshops briefings and seminars to facilitate knowledge transfer
  Use technology and tools to analyse data to identify problems within a business and determine the most effective strategies for resolving those issues
  Compile findings into reports and presentations to explain findings and recommendations, and/or
  Oversee the implementation of recommendations or provide on-going advice
  
• Build rapport and relationships with internal stakeholders and clients.
• Ensure risk management procedures are carried out in accordance with the firm’s guidelines and requirements.

We are looking for professionals who:

• Are enthusiastic about being part of and building a strong, impactful consulting practice,
• Have a minimum of 8 - 10 years experience in a relevant role,
• Have strong educational qualifications in the fields of finance, engineering, or environmental science,
• Have worked as a consultant or has the intent to nurture a career in professional services,
• Is adept at developing presentation materials to a high quality quickly, leveraging the Microsoft Office suite, tools and technology,
• Has excellent interpersonal and communication skills, works well with others
• Has strong work ethic, strong project management and independent problem solving skills

Clyde & Co are inviting applications from Accounting professionals who have 6 years' relevant experience in audit and/or in-house controllership roles. This Singapore based role is offered on a full-time, permanent basis within the Clyde & Co APAC Finance Team.

About the role

The Regional Manager- Financial Controller will own and evolve a Financial Control Framework that ensures our accounting records are complete, accurate and our disclosures comply with local and international reporting standards . This role will provide technical accounting support and guidance across the APAC finance teams as well as lead local initiatives and the APAC work stream of global Controllership projects.

The Regional Manager- Financial Controller reports to the Head of Financial Control, Operations & Planning, APAC. This role works closely with the Finance Operations teams in the region and is akey contact point for Tax advisors, auditors and Controllership colleagues in the London office and other regional offices.

Key Responsibilities

• Ongoing review and maintenance of accounting treatment in line with local regulations, commercial drivers and firm policy
  • Provide technical accounting support and guidance to respective APAC finance teams
  • Perform technical accounting research as needed
  • Liaise with London, usually the Central Controllership team
• Responsible for the completeness, accuracy, validity and disclosure of all account lines:
  • Review preparation of monthly journals
  • Oversee regular reconciliation to source
  • Answering queries from Central Controllership team by providing required data and/or business analysis
  • Design, implement, document and operate processes that meet the firms evolving processes for account ownership and upstream attestations
• Client monies
  • Responsible for the integrity of client money, in line with SRA regulations
• Cash management
  • Consolidate and review monthly cash flow funding forecasts provided by each country
  • Identify and exploit opportunities to streamline the process via standardisation and optimal use of our accounting systems
• Continuous improvement
  • Ongoing review and enhancement of end to end Financial Control and Reporting processes
  • Optimising standardisation and operating efficiency; developing best practice tools and templates that streamline not only monthly posting activity but also quarterly forecasts and annual budgets
  • Regular review of APAC control frameworks to maintain design and operating effectiveness
  • Driving regional and/or global projects to successful outcomes - stakeholder communication, regional analyses, data requests, solution design, testing and training
• Regulatory Compliance
  • Maintain a diary of annual regulatory submissions across the region; audit, tax, company filings etc
  • Lead and oversee the statutory audits, Partnership tax and corporate tax across the region by:
    • Managing day to day relationships with external auditors and tax advisors
    • ensuring timely filing and reporting to regional regulators as well as Group
    • Statutory audits:
      • reconciling management to statutory accounts
      • maintaining excel models that generate Annual Report pro formas and the schedules for notes to accounts from the trial balance and other inputs
• When requested, support a range of Financial Planning and Analysis activities:
  • Supporting the annual budget and quarterly forecasts - generating capture templates, regional consolidation and system uploads for cashflow reporting, leases and regional provisioning
  • Developing best practice tools and templates

Competencies

• Able to prioritise and organise, ensuring all tasks are completed at the right time, scope and quality with a minimal level of rework or duplication
• Able to work independently, under general direction, and create organised work plans and output requirements in timely manner
• A strong concern for quality - good business judgement and excellent attention to detail
• Track record of successful innovation; introducing new ideas and techniques to optimise process, controls and other practice
• Collaborating across teams and offices to achieve successful outcomes with the appropriate levels of support and challenge
• Committed to personal growth; keen to grow the role and progress their career in a dynamic environment.

Qualifications and experience

• A minimum 6 years' experience with combination of at least 3 years in audit and 3 years in house controllership roles, legal services experience preferred
• Tertiary qualifications at degree level in Finance/Accounting/Business essential
• CA/CPA qualified
• Strong analytical and technical accounting skills
• Excellent written and verbal communication skills
• Highly advanced knowledge of Excel, 3E knowledge preferable.

About Clyde & Co

When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide.Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one,excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering, and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

For more information, please visit www.clydeco.com

We offer a range of tailored benefits and support, including discounted private health insurance, first class family leave offering, and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it's used for, how it's obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice .

Clyde & Co will not accept agency submissions unless the agency has specifically been contacted by a member of the recruitment team.

Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Admin Support Assistant. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey.

We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team. One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Job Summary:

We're seeking an experienced and skilled Band Manager to oversee the business and logistical aspects of our band. The successful candidate will be responsible for managing the band's schedule, coordinating performances, handling finances, and developing strategies to promote the band's brand and music.

*Key Responsibilities:*

1. *Scheduling and Coordination*:

- Manage the band's performance schedule, including booking gigs, rehearsals, and other events.

- Coordinate with venues, promoters, and other stakeholders to ensure smooth event execution.

2. *Financial Management*:

- Oversee the band's finances, including budgeting, accounting, and invoicing.

- Negotiate contracts and fees with clients and promoters.

3. *Marketing and Promotion*:

- Develop and implement marketing strategies to promote the band's brand and music.

- Manage social media accounts, email marketing, and other online platforms.

4. *Communication and Liaison*:

- Serve as the primary point of contact for the band, responding to inquiries, and communicating with stakeholders.

- Foster relationships with industry professionals, including promoters, agents, and other musicians.

5. *Logistics and Operations*:

- Arrange travel and accommodation for band members and crew.

- Coordinate equipment transportation, setup, and maintenance.

6. *Merchandise and Sales*:

- Manage the band's merchandise, including design, production, and sales.

- Oversee online sales platforms and in-person sales at events.

*Requirements:*

1. *Experience*: 2+ years of experience in the music industry, preferably as a band manager or in a related role.

2. *Education*: Bachelor's degree in Music Business, Arts Administration, or a related field.

3. *Skills*:

- Excellent communication, organizational, and time management skills.

- Proficiency in Microsoft Office, Google Suite, and social media platforms.

- Ability to work independently and as part of a team.

4. *Knowledge*:

- Familiarity with the music industry, including current trends and best practices.

- Understanding of contract negotiation, budgeting, and financial management.

If you're a motivated and experienced music industry professional looking for a new challenge, please submit your application

Keen on driving meaningful change through strategic communication and impactful fundraising? We’re seeking a dynamic professional to spearhead our charity’s visibility and reputation, while building strong partnerships to fuel our mission. This role combines expertise in corporate communications, fundraising, and governance to amplify our impact, engage diverse stakeholders, and ensure operational excellence. If you thrive in a collaborative environment and are excited to create innovative campaigns, foster donor relationships, and support our governance processes, we’d love to hear from you!

The SBF Foundation is the social impact arm of the Singapore Business Federation, focused on mobilising corporate purpose for social impact. We work with companies to develop platforms and programmes to show that they care for their workforce and the larger community. We partner businesses to develop and deepen their social impact contribution to society because a strong social compact forms the foundation of an inclusive and resilient Singapore.

Job responsibilities

Develop and implement communication strategies to enhance the charity's visibility and reputation while driving fundraising efforts.

Corporate Communications

• Develop and implement comprehensive communication plans to promote the charity's mission, programmes, and events.
• Create and manage content for various channels, including press releases, newsletters, social media, website, and annual reports.
• Coordinate and manage the Foundation’s public relations activities, including responding to media inquiries and crisis communication.
• Oversee the production of marketing materials, ensuring brand consistency and high-quality messaging.

Fundraising

• Develop and execute fundraising strategies to achieve annual revenue goals.
• Identify and cultivate relationships with potential donors, corporate sponsors, and grant-making organisations.
• Organise and manage fundraising events, including planning, promotion, logistics, and follow-up.
• Prepare compelling grant proposals, sponsorship packages, and donor correspondence.
• Maintain and update donor databases, ensuring accurate records of donations and communications.

Corporate and Governance Responsibilities

• Prepare board papers, presentations, and reports to Board and committee meetings
• Coordinate with relevant departments to ensure timely and accurate submission of materials for governance purposes.

Job requirements

• Proven ability to manage and lead a team, with strong leadership and interpersonal skills. Comfortable with managing multiple priorities under tight deadlines.
• Experienced and effective in corporate communications, fundraising, or a related role, preferably in the non-profit sector.
• Proven track record of successful fundraising, including experience with grant writing, event planning, and donor relations.
• Excellent written and verbal communication skills, with the ability to create compelling content for diverse audiences.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.

• Responsible for all the lubricant sales activities.
• Manage the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets.
• Assist in the development and implementation of annual marketing plan, specifically advising on realistic forecasts for each targeted territory in the region.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports and cyclical sales meetings.
• Monitoring the performance of the sales team in the field on a regular basis through co-client visits and weekly reports.
• Develop, implement and execute strategic planning to retain and grow global sales in the respective industry.
• Ensure proper operation of the implemented Quality, Occupational Health, Safety and Environmental Management Systems.
• Degree in Chemistry, Marketing, business or other related discipline.
• Minimum eight (8) years of working experience in the related field.
• Excellent written and verbal communication skills, consultative selling skills and negotiation skills.
• Proficient in Microsoft Office applications.
• Excellent analytical, planning and organization skills.
• Good ability to present information for management reporting.
• Goal-orientated with entrepreneurial spirit, strong leadership skills and decision-making abilities.
• Able to start work immediately or at short notice.

Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Project Executive / Manager ( 6 Months contract , renewable)

Working Day: 6 days
Working Hours: Monday - Saturday 8am - 5pm
Location: Woodland
Salary: $3000- $4500 ( Depend of experience)

Job Description:

• Conduct project site inspection.
• Coordinating and overseeing team activities, assigning tasks and ensuring that each member is contributing effectively to project progress
• Support the directors to ensure projects are completed on time, within budget, meet all safety standards and are of highest quality

Requirement:

• Able to coordinate with designers and Main Con on site and meetings
• Have 3 - 4years experience in carpentry works
• Able to do basic quotation, with guidance on price

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Your new company

You will be working with one of the major multinational companies in this region to drive the implementation and adoption of digital solutions within the division.

Your new role

As Project Manager, you will be responsible for:

· Working with business partners to ensure the digital agenda is understood.

· Lead the technical and functional development of the applications

· Gathering requirement and full project management cycle of the solution implementation.

· Drive the adoption as well as governance of the digital solutions.

· Participate in develop and manage project plans, timelines, budgets, and resource allocation.

· Work closely in cross-functional team and participate in brainstorming session to ensure alignment of business goals

What you'll need to succeed

· Bachelor’s Degree in information systems or Computer Science, Engineering or similar.

· PMP Certified or other project management related certification.

· Knowledge on O2C process in SAP (R/3, S/4), expert on order entry part enhancement (API ordering/simulation, Pricing, Scheduling, ATP, copy control etc.) is a must.

· Knowledge for API technical category in the market and how to use in O2C area . Experience to design O2C related APIs or other area APIs.

· Experience in product development or digital solutioning will be a plus.

· Experience on UI/UX design for product used by external and internal customer, delivery UI mock-up.

· Strong analytical and problem-solving skills to address complex business challenges and digital solutions.

· Passionate in emerging technology trends ie GenAI, Machine Learning

What you'll get in return

This is a permanent position with an organization who values their employees. In return for your dedication and hard work, you’ll be rewarded up to SGD$125,000 per annum with benefits.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Digital Transformation, Projects & Change, please contact us as well.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Microbiology Laboratory Manager

• Salary: $5,000 - $6,500
• Working hours : 5 days work weeks (Monday to Friday or Tuesday to Saturday)
• Shift Work, 9:00am to 6:30pm, 9:30am to 7pm, 10:30am to 8pm
• Office location: Woodland

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

#SCR-angel-liew

Job Description

• Acted as the primary liaison between the laboratory and clients for routine daily sample analysis.
• Organized and participated in workflow management and execution.
• Prioritization of urgent and regulatory testing.
• Recruitment of suitably qualified staff.
• Preparing advance rosters, including supervisory and signatory staff.
• Coordinating staff to meet KPIs related to turnaround times (TATs) and customer needs.
• Ensuring qualified and trained staff are available to meet TAT.
• Keep management informed of operational or productivity issues as they arise.
• Provide management with information for annual budgeting and monthly reporting, including resource usage and productivity metrics.
• Review and update laboratory procedures as needed.
• Validate and release test reports to customers.
• Train staff on test procedures, equipment operations, and laboratory protocols.
• Troubleshoot technical issues related to testing methods or equipment.
• Write and execute method or equipment validation protocols.
• Initiate or revise procedures and forms, and conduct method validations.
• Attend regular team meetings and demonstrate leadership to motivate the team.
• Ensure clarity of roles and efficient deployment of staff resources.
• Foster a culture of continuous quality improvement and actively promote staff development.
• Participate in new projects and assist in implementing business improvements.
• Ensure compliance with systems in collaboration with the Quality & Compliance Department.
• Respond promptly to customer inquiries and complaints, keeping them informed of any delays.
• Complete all internal and external audits and corrective actions as required.
• Engage in workplace safety practices to promote a safe environment.
• Oversee and participate in equipment maintenance while troubleshooting any issues that arise.
• Manage risks associated with microbiological and biomolecular analyses of wastewater samples and water matrices.
• Oversee laboratory financial planning and execution.
• Lead strategic goal planning and laboratory operation management.
• Drive capability development and perform validation of results and report issuance.
• Review and write SOPs, plan method studies, and execute proficiency testing (PT).
• Lead by example while advocating for EHS, integrity, compliance, and ethics.
• Evaluate staff performance and manage manpower and resources.
• Escalate laboratory issues and serve as a liaison between the lab and management.
• Research and spearhead operational improvement initiatives.
• Execute additional tasks as directed by the business.

Qualifications

• Educational Background in Bio/Life Sciences & Microbiology, or Bio-Tech / Bio-Molecular Education, or equivalent with 12 years related laboratry experience (Masters & PhD preferred).
• Experienced with method-related tasks, including development, verification, validation, and enhancement.
• Experience in both Micro-Biology as well as PCR and Bio-Molecular Work will be a huge advantage.
• Possesses SAC Singlas signatory for Microbiology &/or Bio-Molecular and laboratory operation and management experience.
• Minimum 6 years as a laboratory manager, including proven technical knowledge and laboratory experience.
• Experienced in audit & CAPA management skills.

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Job Summary

As a Head of BD and Sales (Healthcare), you will play a key role to lead the Healthcare Sales Department in developing and implementing company-wide sales strategies to drive revenue growth and achieve business objectives, ensuring high levels of quality, service, and customer satisfaction.

Responsibilities

1) Market Strategy and Development:

• Conducting market analysis and trend forecasting to inform sales strategy.
• Identifying new business opportunities and markets to drive growth.
• Aligning sales strategies with overall company objectives, ensuring a cohesive approach.
• Developing and executing tactical sales plans.
• Focusing to meet short-term sales goals and targets.

2) Team Management and Development:

• Hiring and developing sales personnels to drive growth.
• Creating and maintaining a high-performance sales culture that rewards innovation and excellence.
• Implementing performance metrics and evaluation to measure team success.
• Providing coaching and mentorship to team members.
• Conducting regular performance reviews.

3) Customer Relationship Development and Marketing

• Managing key accounts and resolving escalated customer issues, ensuring high customer satisfaction.
• Identifying upselling and cross-selling opportunities.
• Building strong relationships with customers and partners.
• Savvy with both B2B marketing and B2C marketing, including digital and omnichannel marketing.

4) Financial Management:

• Managing the overall sales budget, ensuring effective allocation of resources.
• Forecasting revenue and setting pricing strategies to drive growth and profitability.
• Reporting sales performance to the BOD and stakeholders, providing insights and recommendations for improvement.

Requirements

• Minimum of 15 years of relevant experience in healthcare sales, with at least 10 years in a managerial role. Minimum Bachelor's degree in Business, Marketing, or a related field. An MBA is preferred.
• Proven track record of sales leadership and revenue growth to bring in revenue of SGD$5billion or MYR$15billion (min).
• Strong strategic thinking and business acumen to demonstrate an understanding of the overall business strategy and be able to develop sales strategies that align with company objectives.
• Proven ability to lead and motivate teams, with excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply. joey.teo(a)bayesrecruitment.com

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R2197948

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Purpose

Tokenize Xchange is one of South East Asia’s largest digital asset exchange by trading volume and users. We strive to be the reliable and secure platform for fiat to crypto on-off ramp services while creating utility for our users’ digital assets.

We are seeking to hire a Product Manager to manage the product development process within the organization. The ideal candidate should be able to research to determine our clients’ needs to determine the features on our product. The product owner will also be collaborating closely with the engineering department to ensure timely delivering of objectives. Ultimately, the product owner should be able to lead the product development team toward achieving the vision and mission of the organization.

Responsibilities

· Collaborating with users and clients and internal teams to understand and their needs and translate them into product requirements

· Leading the product development process

· Develop detailed product feature specifications and ensure they’re clearly understood by the development teams

· Acting as the main point of contact between various departments and development teams

· Managing and prioritizing product backlog items

· Monitoring and evaluating product progress at each stage of the process

· Identifying areas of improvement.

· Keeping stakeholders informed of the status of the product

Requirements

· Bachelor’s degree in Computer Science, Computer Engineering

· Min 2 years in Product Management related roles with roven hands-on experience managing all stages of the product life cycle

· In-depth knowledge of Scrum and Agile Software Development Methodology

· Working knowledge of product development architecture

· Proficiency in the use of analytic tools

· Ability to prioritize effectively

· Excellent knowledge of user-centered design principles

· Excellent oral and written communication

· Ability to work with large teams

· Understanding of design quality standards

This role offers an excellent opportunity for Tax advisory and compliance professional, who is client service focused, highly organized and detail orientated, to play a key role in the growth of the Tax business unit. A key member of the management team, your role is pivotal to client experience, to accelerating team success and to manage our diverse portfolio of corporate and individual clients. Your responsibilities will include the provision of comprehensive and effective tax advisory services and/or the preparation of tax computations, tax returns and GST compliance.

Responsibilities:

• Manage client portfolio in the area of tax compliance and provide tax advisory services
• Review, provide recommendations on agreements and/or documents of clients for compliance and risk mitigation purposes
• Assess and identify (cross business line) business development opportunities, whilst managing tax engagements
• Review, provide recommendations, solutions on clients’ portfolio and to understand what they have on hand and how this portfolio is to translate into a target revenue
• Work along with staff, peers and partners on the delivery of tax advisory to multinational clients across industries in Singapore and globally
• Lead the team and the process for all tax related engagements
• Manage junior staff coaching, training and development
• Build strong external and internal relations with clients, networks, teams and across other service
• Involve in any other adhoc projects and related tasks as and when required by the Partner(s)

Requirements:

• Degree in Accountancy, Finance, or relevant discipline preferably with a professional qualification as recognised by SCTP
• Minimum 6 years related experience, preferably from a professional services firm/Accounting firm
• Must be familiar with Singapore Tax guidelines
• Strong delivery management, enforcement of timely execution and on time delivery
• Proven leadership, project management and analytical skills
• Proven communication skills, including spoken and written English, and ability to work across all levels
• Strong team player
• Motivated and looking for career growth and development

Tax Team

The Tax team supports organisations at every stage of the lifecycle – from structuring business tax effectively and managing any employment tax issues to transactional tax obligations and compliance. The team helps businesses develop strategies that help businesses understand and manage tax liabilities and risk in a transparent and ethical way.

The friendly and supportive tax team works collaboratively across various four main specialties – corporate tax, goods and services tax (GST), transfer pricing, and employer solutions and private clients. The team openly communicates at all levels, giving the support and guidance to develop as individuals and use their voice to shape the future of the team.

Responsibilities:

• Manage a portfolio of corporate tax compliance clients
• Work on tax advisory engagements
• Provide clear updates to the leaders in the team
• Review and improve the process
• Identify tax planning opportunities
• Provide technical training, and
• Mentor and manage junior tax staff including Associates and Senior Associates

Qualifications and requirements:

• Preferably possess any recognised degree in any discipline or equivalent qualification in accounting and/or relevant Professional Qualification
• At least 3 years of relevant corporate tax working experience
• Attained / Attaining Singapore Chartered Tax Professionals (SCTP) Level 2 Corporate Tax accreditation would be an added advantage
• Leading a team and have strong understanding of corporate tax issues
• Strong leadership, communication, and interpersonal skills with a commitment to understand client requirements
• Good writing and communication skills with good knowledge on Microsoft office

Responsibilities:

• Foster and cultivate robust client relationships by identifying and addressing client needs, delivering bespoke financial planning, and tailored solutions.
• Conduct in-depth market analysis to recommend appropriate financial products and services, driving achievement of sales objectives.
• Educate clients on the features, benefits, and potential risks of financial products while providing expert investment guidance.
• Build and sustain long-term client partnerships, enhancing customer satisfaction and loyalty.

Requirements:

• A bachelor’s degree or higher in finance, economics, business management, or a related discipline is highly desirable.
• Prior experience within state-owned enterprises, with a comprehensive understanding of their corporate culture and operational workflows, is preferred.
• Exceptional communication skills, advanced sales techniques, and a client-centric mindset to deliver professional solutions and guidance.
• Strong aptitude for learning and adaptability, enabling swift mastery of financial products and market trends.
• A collaborative team player with a positive attitude and the resilience to thrive under pressure.

Benefits:

• Access to a structured training program and a clear career advancement pathway, offering outstanding professional growth opportunities.
• Competitive remuneration package, encompassing a base salary, performance-based commissions, and bonuses.
• Comprehensive employee benefits and vibrant team-building activities that foster a supportive and dynamic workplace environment.

We welcome driven and experienced sales professionals to join us in shaping a prosperous future together! For further inquiries or to express your interest, please contact us via WhatsApp at 82628788, and we will promptly arrange an interview.

Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfected our state-of-the-art product and put a powerful, yet easy-to-use CORE middleware solutions with wrap-around applications. This means we can provide solutions ranging from big international brands to small regional chains so everyone can undergo true digital transformation. We are proud to have become partners with some of hospitality's best brands such as CitizenM, Loews, and Mandarin Oriental Hotel Group.

All of these are achieved thanks to the passion, talent, and knowledge of our team. At Ireckonu, we pride ourselves on our diverse range of nationalities and backgrounds and every employee plays an important role in building an environment where you can reap the rewards of your hard work. We also pride ourselves on our values; such as family, partnership, universal principles, and a passion for technology which are deeply embedded in our core. If you want to contribute to a growing business, be challenged, and see the impact of your work, then you have come to the right place.

Sales and Account Development

• Develop and execute a strategic territory sales plan to drive adoption of IRECKONU’s cloud-based middleware solutions and Customer Data Platform within your region.
• Meet and exceed sales quotas by building a robust pipeline of new customers and upselling existing accounts.
• Identify and target hotels, management companies, and ownership groups that can benefit from IRECKONU’s solutions.
• Build meaningful and long-lasting relationships with customers by understanding their operational needs and aligning them with our platform's capabilities.
• Drive upsell opportunities by introducing customers to additional features, modules, or services, ensuring they maximize the value of their IRECKONU investment.

Industry Expertise and Consultative Selling

• Utilize your deep understanding of hotel operations and tech challenges to present IRECKONU’s solutions as the answer to their pain points, including data unification, guest personalization, and operational efficiency.
• Apply consultative selling techniques (knowledge of MEDDICC methodology is a plus) to understand prospect decision-making processes and address objections effectively.
• Stay informed about trends in hotel technology, guest experience platforms, and competitors to position IRECKONU as the preferred partner.

Customer Success and Renewals

• Foster strong, strategic relationships with key accounts, focusing on retention, renewals, and growth opportunities.
• Collaborate with Customer Success and Project Management teams to ensure seamless onboarding and implementation for new customers.
• Conduct regular account reviews to set clear objectives and milestones, ensuring client satisfaction and ROI.

Market Representation

• Represent IRECKONU at trade shows, conferences, and events as a thought leader in hospitality technology.
• Be physically present at the IRECKONU office in Singapore
• Collaborate with Marketing to implement localized strategies for generating leads and building brand awareness in your region.

Operational Excellence

• Maintain up-to-date records in our CRM system, including detailed account notes, opportunities, and activities.
• Negotiate and prepare contracts that reflect IRECKONU’s terms while considering customer needs and legal ramifications.

Your Profile

Required Skills and Experience

• Minimum of 1 years’ experience in hotel tech sales or a related field, ideally selling SaaS solutions tailored to hospitality.
• Proven success in closing deals with hotels, hotel brands, or management companies.
• Strong presentation, negotiation, and communication skills.
• Experience working independently, meeting sales targets, and managing a diverse sales pipeline.
• Familiarity with hotel operations and systems (e.g., PMS, CRS, guest engagement platforms).

Preferred Skills

• Experience selling middleware or guest personalization platforms is a strong advantage.
• Knowledge of IRECKONU's solutions is a must
• Proficiency with CRM tools (e.g., Salesforce), Microsoft Office Suite, and other sales applications.

Key Attributes

• Self-motivated, adaptable, and resilient in a fast-paced environment.
• Analytical mindset with a focus on uncovering opportunities and delivering results.
• Passion for technology and the ability to communicate its value in transforming the hospitality industry.

Travel Requirements

• Ability to travel to meet clients, attend trade shows, and support corporate initiatives as needed.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Job Description:

O+O Service Delivery Manager will be responsible for L’Oreal North Asia & SAPMENA online and offline platform operation including eCommerce, OMS, CRM.

Manage Relationship with business on Run service

• In charge of Run activities for applications or services and conduct business review with business representatives
• Manage escalation from business teams and ensure business continuity and follow till closure
• Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)
• Own critical outbound communications from IT with business
• Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams
• Track and ensure business satisfaction and take necessary action to improve CSAT progressively

Monitor and control service delivery

• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable
• Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence
• Work with Application management service partner to generate actionable insights to improve system availability and performance
• Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits
• Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams
• Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)
• Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions

The role:

This role not only governs operation vendors to provide daily IT operation support to business users but also requires very hands-on work resolving and preparing incident reports for critical/P1 incidents. It always acts as the SPOC(Single Point of Contact) from the Zone IT Operation team to manage business requirements and expectations for IT Support.

This role needs to work closely with the project team during the new project transition, including optimizing the handover process, redefining the knowledge-sharing checklist, and reviewing and sharing critical incidents post-go-live or under the AMS operation scope.

This role will also need to work closely with the non-digital domain IT SDMs to provide one IT operation support, including but not limited to Infrastructure, Security, Network, and Integration, as well as local digital IT counterparts, Global IT and CDMO, and platform support teams.

Key Job Accountabilities:

• Take the responsibility for all incidents and service requests backlog management post project go-live.
• Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.
• Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.
• Proactive to drive or initial discussion with internal or external teams to align cross domain support process.
• Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.
• Responsible for inbound and outbound data monitoring (API & batch file both) governance, ensure E2E data quality management take in place across all ecosystems.
• Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.
• Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.
• Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.
• Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.
• Account Request management including creation/modification/deactivation and audit support.
• Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.
• Follow global standard ITSM policy and streamline to NA&SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.

Profile & Position Requirements :

• At least 5 years Online or Offline IT operation experience in multicultural company, preferably with the knowledge of Anchanto, Salesforce, GCP, Tealium platforms support.
• With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.
• Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.
• Good time management skill to handle multiple tasks in an aglitiy way.
• Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.
• Proactive and self-motivated person, a good team player.
• ITIL certification and PMP certification is preferred.