Total 337 Director/C-Level job vacancies in Singapore - Woodlands - NorthCoast

New Life Community Services is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in their community and society.

The Director, Marketing, Communications & Partnership reports to the Executive Director and works closely with the Board members and stakeholders.

The incumbent is responsible for developing and executing strategic marketing initiatives and forging partnerships with potential partners and donors to drive fundraising efforts and deliver good outcomes for the beneficiaries and families. He / She will oversee communication strategies and branding efforts, to ensuring a consistent brand image and messaging across all communication channels.

Roles and Responsibilities:

Strategic Marketing

• Collaborate with Education Services to develop Branding and Marketing Strategy.

Strategic Communications

• Develop and implement effective communications strategies to manage corporate branding, media relations, fund-raising, and other engagement initiatives.

Fundraising & Donors Engagement

• Develop and manage a portfolio of prospective donors to contribute towards the long-term financial sustainability of NLCS Group.

Partnership Management

• Lead the identification, cultivation and management of strategic partnerships with external stakeholders.

Volunteer Management

Project Management

Budget & Resource Management

Requirements:

• Degree or Post Graduate Degree in a relevant professional field from an accredited institution.
• At least 10 years of experience in social services sector / non-profit organisation, community outreach, partnership building, or fundraising.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Strategic, innovative, articulate and motivated – a go getter.
• Excellent in interpersonal and communication skills, able to prepare messages for pitching to donors and prospects. A high level of written and presentation skills is advantageous.
• Leadership skills – to influence, guide and mobilize team members to achieve high standards of service delivery.
• Able to work independently and a team player with internal stakeholders.
• Ability to network effectively with government agencies, churches and community partners.

Bitstamp is the original cryptocurrency exchange. 

We started small in 2011, with just two laptops and big aspirations. Fast forward to today and we have grown to serve over 5 million clients across the globe, who benefit from our commitment to security, transparency and regulation. Whether it’s through our intuitive web and mobile apps or arsenal of industry-leading APIs, Bitstamp is where crypto enters the world of finance. 

 Our success is a result of the innovative ideas, talented individuals, and passion of our team. Together, we have helped shaped the crypto industry and continue to do so. We are always on the lookout for new talent and crypto-curious thinkers who share our passion for the future of finance. 

 As a Chief Compliance Officer, you will join our Bitstamp Asia team and contribute to our global presence of being one of the most regulated crypto exchanges in the world.

 The benefits of Life at Bitstamp

• Work from home or other location that allows you to be most productive.
• Generous home-office allowances upon joining to help set up your home space.
• Incentives: Financial Rewards, Bitstamp Employee Annual Awards, etc.
• Sports and cultural activities, pet-friendly offices, a full fridge, teambuilding events, Bitstamp parties.

Main responsibilities:

• Designated Compliance Officer for Singapore (subject to regulatory approval by MAS).
• Primary responsibility for all Compliance aspects of Bitstamp’s major payment institution license in Singapore including operationalization and maintenance of all compliance requirements.
• Build and manage the Singapore Compliance team.
• Develop Compliance processes and ensure the implementation and appropriate controls that reflect business and regulatory requirements and risk appetites.
• Ensure that all regional requirements pertaining to Financial Crime are managed effectively, by ensuring that Bitstamp Asia has in place the appropriate controls to prevent, detect, investigate and report suspicious activity in accordance with regulatory requirements.
• Primary responsibility for STR reporting to the FIU in Singapore within required timescales. Act as the escalation point on all STR reporting, engagement with the FIU and law enforcement requests affecting the Bitstamp Asia business.
• Work collaboratively with the Compliance teams across US and EU to ensure standardized and consistent approach to Bitstamp Compliance globally and develop solutions to mitigate regulatory risks.
• Report to management and Board-level stakeholders on Compliance KPIs and metrics and all other relevant compliance issues, escalating any important or high-risk issues impacting the business. 
• Responsible for having in place all applicable regulatory policies and procedures impacting Bitstamp Asia, ensuring these are fit for purpose, meeting regulatory requirements and are updated and maintained, and delivering continuous improvement of the Compliance framework for Bitstamp.
• Oversee the development and execution of a Compliance Monitoring Plan for Bitstamp Asia. Coordinate any local regulatory requirements for Internal Audit.
• Oversee the accurate and comprehensive periodic reporting to MAS on all regulatory matters and handle the effective regulatory engagement with MAS on Compliance topics as the business and regulator requires.
• Continuous horizon scanning on all regulatory changes that may impact Bitstamp Asia, ensuring new changes impacting the business are effectively reported to management and the Board. Work collaboratively with the global Legal team to assess their impact and required controls. Support the global legal team on any new license requirements identified for Bitstamp Asia in the region.
• Oversight of examinations and regulatory audits by external auditors, handle management responses and ensure the effective delivery of all identified improvements within agreed timelines.
• Ensure that an effective Compliance training program is in place that meets regulatory requirements for the team in Singapore and the Board of Directors.
• Work collaboratively with compliance operations and customer account operations teams based in Slovenia.
• Act as the Ethics Officer and Whistleblowing Officer for Bitstamp s, handling all reports in line with policies and ensuring appropriate discretion and confidentiality.  
• Be an ambassador for Compliance culture at Bitstamp.

Required qualifications, skills and experience:

•  Around 10 years of relevant experience in the Regulatory Compliance division of regulated financial institution (ideally crypto, banking, payments or e-money) as part of the second line of defense. Previous experience as a Compliance Officer with management responsibility.
• Prior experience within the crypto industry is a strong plus but not required. However, a demonstrable interest in the sector is necessary.
• High level of understanding of all applicable MAS regulatory frameworks impacting the business that is commensurate with the seniority of the role. Knowledge of the Compliance environment and relevant emerging trends in the APAC region. 
• Ability to analyze and synthesize complex information and distil into readily comprehensible and practical advice relevant to the commercial, strategic and financial context, applying a risk-based approach to development of business solutions and decision-making. Demonstrate a creative and innovative approach by finding different ways to look at problems and design novel solutions. 
• Good leadership skills combined with a willingness to be hands-on as necessary. Ability to lead a function and projects and manage the team. 
• A collaborative business partner, influential, inspires confidence and builds trust in other people. A positive person who instils energy and spirit in their team.
• Autonomous, pro-active and hands-on with the ability to prioritize and manage own work effectively, apply a breadth of technical, business, product and customer domain knowledge, own the outcome, make an impact, and manage a team to deliver the same. 
• Used to working in a diverse, international, fast-moving business and fast evolving regulatory environment.
• Strong written and verbal communication skills. Excellent knowledge of English language (written and verbal). 
• Relevant Compliance certifications or recognized professional certifications in Compliance. 

What we’re all about.

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our partners and clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20+ languages across our 50+ nationalities, creating a sense of belonging for all.

We're heading in one direction, the future. We’d love you to join us. 

The opportunity:  

Are you a master relationship builder with a knack for creating magic with partners and alliances? Do you thrive in dynamic environments where every day brings a new challenge and a new opportunity? If you're nodding your head, keep reading – this might just be your dream role!

Do you want to work closely with the best minds in consultancy, technology, and the data world? Quantexa is looking for a highly motivated professional in Singapore who can help grow our APAC Alliances Ecosystem. From strategic consultancies (Big Four) to Technology Partners, to Data Partners, Quantexa’s Alliances Ecosystem is key to our global expansion.

Reporting to our Senior Director for APAC Alliances, you will work closely with the local Quantexa’s sales teams to:

Excite new partners through stakeholder engagement and proposition workshops

Enable our partners to agree clear joint proposition(s) and GTM plans

Execute our global alliances strategy with our partners to generate opportunities, collaborate-to-innovate new use cases and continue to provide the upmost value to our clients

What you’ll be doing.

As the Alliance Director you are at the forefront of expanding Quantexa’s reach into the public sector, making sure that our message, solutions, and value are amplified through our partners. You are the vital link that helps translate our vision into reality, managing relationships that fuel growth and ensuring that our partners are equipped, engaged, and excited to bring our solutions to market. Your role directly contributes to landing new government customers, driving revenue, and cementing our reputation as a partner-first organization.

Imagine starting your day with a quick check-in call with one of our key technology partners, brainstorming ways to bring innovative solutions to the public sector. By mid-morning, you're diving into a workshop with a cloud provider, aligning on a joint strategy to help land our next big government customer. After a power-packed lunch (we promise, it’s not just coffee!), you're deep into governance mode, ensuring our alliances are not just meeting but smashing expectations. The afternoon? It’s all about enabling partners, guiding them through our tech, and ensuring they’re ready to take on the world with us. You’ll wrap up the day connecting with a potential new partner – spotting the next big opportunity to grow Quantexa’s footprint in the public sector. Every day is different, but it’s always about building, enabling, and winning.

• Relationship Champion: You'll be the go-to person for our existing partners. Think of yourself as the glue that keeps our alliances thriving. Your mission? Keep partners excited, informed, and aligned with our goals.
• Commercial Commander: Managing day-to-day commercial relationships, governance, and the nitty-gritty of alliance management. Your focus will be on delivering value and driving revenue – no two days are the same, and you love it that way.
• Enablement Expert: You’re the bridge between our tech and our partners, ensuring they have the tools, training, and know-how to bring our joint solutions to the public sector with confidence.
• Growth Hunter: Identifying new partners who align with our mission and can help us land more government customers. You’re always on the lookout for the next big opportunity and are not afraid to chase it.

What you’ll bring.

• Domain Knowledge: In-depth understanding of the public sector, including knowledge of government operations, procurement processes, and technology adoption in government contexts.
• Experience Working with System Integrators and Consultancies: Proven track record of working with SI partners or consultancies, particularly in managing and driving joint go-to-market initiatives.
• Alliance Management Experience: Strong experience of senior alliance management experience, demonstrating the ability to manage complex partner relationships, drive commercial outcomes, and navigate the challenges of a dynamic partner ecosystem.
• Strong Relationship and Communication Skills: Ability to build and nurture relationships with partners, engage stakeholders effectively, and align partner goals with Quantexa’s strategic objectives.
• Commercial Acumen: Demonstrated experience in managing the commercial aspects of partnerships, including governance, enablement, and driving revenue growth.
• Understanding of Cloud and Data Solutions: Knowledge of cloud technologies, data analytics, or AI as they relate to the public sector would be an advantage.

Preferred, but Not Essential:

• Experience in a Fast-Growing Tech Environment: Familiarity with working in a high-growth company, particularly in the technology or data space.
• Public Sector Transformation Projects: Direct experience working on large-scale government transformation projects or with public sector clients.
• Strategic Thinking and Problem-Solving Skills: Ability to think strategically about market opportunities, partner alignment, and driving business growth through innovative solutions.

Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

• Competitive salary

• Company bonus

• Annual leave, plus national holidays + your birthday off!

• Private Healthcare with Prudential, plus life insurance and critical illness

• Regularly bench-marked salary rates

• Well-being days

• Volunteer Day offWork from Home Equipment

• Free Calm App Subscription #1 app for meditation, relaxation and sleep 

We're now looking for an experienced Event Director to join our Asia Tech x Singapore.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on both the evolution of the event and Informa’s presence in Singapore. Our ambition is to make Asia Tech x Singapore the best Southeast Asia-focused tech event in the world and a powerful engine for tech innovation and enterprise transformation in the region. If you have big ambition and think you can help us realise this vision, we want to hear from you.

Key areas of responsibility

• Strategic planning and the growth of Asia Tech x Singapore
• Contribute to the overall design, delivery, and commercial success of Asia Tech x Singapore
• Delivering an exceptional experience for Asia Tech x Singapore attendees and clients
• Leading content production across Asia Tech x Singapore Enterprise events
• Stakeholder management with key industry and government representatives
• Leading the Asia Tech x Singapore project and ensuring alignment between various internal teams: Content, Marketing, Sales, Event Operations

Global Projects and Products Accountability

• Provide pharmaceutical formulation and fill finish sciences and technology leadership for programs, projects and activities related to Santen pharmaceutical product(s) to ensure business priorities and targets are met (e.g., New Product Introductions, product transfers, change management, regulatory submissions, etc.). 
• Build and maintain the knowledge and history of the Santen pharmaceutical products formulation and fill finish (i.e., for API to Finished Product) from late-stage development (i.e., readiness for Phase III) throughout the commercial lifecycle, working in close collaboration with the respective Global R&D, MSAT and wider Product Supply functional teams. 
• Lead to deliver the assets pharmaceutical formulation and fill finish needs, identification, and mitigation of manufacturing, analytics, and primary container closure systems properties risks, as well as drive process characterization studies and strategies to support post-approval changes for the accountable product(s).  
• Create and establish best practices, knowledge sharing platforms with cross-functional and cross-divisional teams across the business (e.g., R&D, MSAT, QA, SC, Regulatory and Project Management) to ensure all Santen pharmaceutical products are maintained in compliance with current international guidelines and requirements. 

Global MSAT Accountability

• Drive with the respective R&D and GPS functions, the global harmonization and standardization of procedures and methodologies for Santen product late-stage pharmaceutical formulation and fill finish development, primary container closure systems compatibilities, specifications and stability requirements, incl. applying and/or introducing PAT, DoE and QbD approaches (i.e., for API to Finished Product). 
• Develop and establish the GPS formulation and fill finish sciences and technology and primary container closure systems selection decision gates for the development of late-stage product readiness confirmation to enable sustainable and reliable phase III clinical material manufacture and future commercial supply. 
• Contribute to the drafting, review and/or approval of current and new (internal) global and/or local standard operating procedures and guidelines, related to the new roles and responsibilities of the FSTL and Global MSAT organization. 

Technology Transfers of Formulation and Fill Finish Processes 

• Lead the pharmaceutical formulation and fill finish transfer teams of both sending and receiving sites (i.e., internal and/or external with CDMO counterparts) to successfully execute the implementation of all formulation and fill finish processes required for the project, by ensuring all planned activities, timelines, resources, and investments are assessed, planned, executed, and delivered in a timely manner and in budget. 
• As a core member of the project leadership team, the FSTL will be reporting the formulation and fill finish processes transfer project progress to the assigned Global Project Lead. 

Single GPS Point of Contact (SPOC) for Due Diligences

• The Formulation & Fill Finish Sciences & Technology Leader will support Due Diligence assessments of new in-licensing products and/or new assets acquisitions for all pharmaceutical formulation and fill finish sciences and technology evaluations. 

Complex Investigations/Improvement Needs for Product(s)

• The Formulation & Fill Finish Sciences & Technology Leader will lead the assessments of complex pharmaceutical formulation and fill finish sciences and technology investigations or requirements for improvement of formulation processes and procedures for products, incompliance with current international guidelines, requirements and/or applicable registrations in Santen territories. 
• She/he will derive the necessary root cause investigation approaches and mitigation strategies to ensure quick turnaround of faced challenges and paced product supply recovery. 

Pharmaceutical Formulation Specific eCTD Sections Oversight

• Own Pharmaceutical Formulation & Fill Finish specific eCTD sections globally for the Santen pharmaceutical products to ensure consistency of content and compliance with all applicable international guidelines and requirements. 

Training

• Own the Training Curriculum for her/his Job Profile and provide the necessary training and support to new associates joining this position. 

Audit Support

• Maintain her/his work in a constant state of “inspection readiness” level and provide the necessary support in any internal or external audit. 

• Ensuring short term and long-term success of the account
• Overseeing the delivery of large, complex programs within the organization
• Identifying opportunities in the current engagement to cross sell or up sell Client's offerings
• Defining the project scope, and planning through delivery of assigned product and related product releases
• Ensuring all projects in the account meet defined guidelines of governance, standards and best practices
• Suggesting and owning delivery methodology, resourcing requirements, governance mechanism and proposed solution in accordance to the high-level requirements
• Conceptualizing and executing workshops internally and with customers on technology and business topics to identify new solution areas and use cases
• Effectively managing program(s) through development of robust schedules, change control, and risk mitigation
• Owning the health of the account on all key metrics (risk, scope, schedule, quality, resources, finance, and customer satisfaction)
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance

• 15+ years of overall experience with at least 5 years of project management experience.
• Strong understanding of technology and the ability to deep dive into a technology problem
• The ability to multitask and manage multiple projects or accounts simultaneously in a globally distributed delivery setup.
• Strong understanding of agile metrics and processes
• Good Understanding in Retail and CPG domain.
• Provide leadership, guidance, and mentorship to project team members, helping them develop their skills and capabilities and achieve project success."
• Strong experience in delivering 10-15 million accounts
• BE / BTECH / ME / MTECH / MCA / MBA – Preferably from a top university.
• Experience in managing complex and highly technical development projects.
• Experience with technical leadership and end to end development
• Strong background in project management, consulting and cross-group collaboration skills.
• Ability to think innovatively; adapt and drive new best practices.
• Balanced approach that aligns business goals with customer and people satisfaction
• Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication
• Fluent verbal and written language skills

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

Team Summary

Marketing Services is a growing business within Visa and delivers value to clients through a range of services, from advisory to execution to sponsorships.

The Marketing Services Hub team is dedicated to advancing Visa Marketing’s value-added services across AP, working closely with country Client Marketing teams, regional Finance & Hub partners and Global Marketing Services teams. This team is responsible for supporting AP’s Client Marketing teams by sharing best practices, developing training and communications materials, advancing key strategies to drive business growth, and ensuring efficient operating processes. 

This role will focus on Marketing Services service line diversification and business development across AP.   

Director, Marketing Services, AP responsibilities

As the Director, Marketing Services, you will report to the Senior Director and be responsible for the expanding Marketing Services service line use cases & business development. Main responsibilities are

• Lead service line growth strategies through close collaboration with country Client Marketing teams to understand and address client unmet needs
• Operationalize new ‘top-down’ opportunities for country Client Marketing teams, such as Sponsorships or Media platforms, to drive client uptake, including pricing strategy, development of sell-in materials, implementation process, pilot support
• Drive uptake of Marketing Services with Visa’s Commercial and Money Movement Solutions, with B2B clients
• Be champion for Marketing Services RFP and pitch proposal responses including leading Marketing Services pitch narrative with markets, supporting with best-in-class examples from across & outside of region to strengthen Marketing Services propositions
• Be champion for best practices and best-in-class examples of our engagements across the region and across the network, connecting with counterparts from other regions for learnings and collaboration
• Work closely with Global Marketing Services teams for cross-regional learnings for AP application
• Partner closely with Visa internal teams, such as VMS and VCA, to drive collaboration opportunities

Main Duties and Responsibilities

We are seeking an experienced and dedicated Assistant Chief Engineer to join the pre-opening team for the Mandai Rainforest Resorts by Banyan Tree. Possessing strong technical skills and leadership abilities, the incumbent will support the Director of Engineering to maintain all the Resort’s facilities, ensuring all engineering systems are functioning efficiently.

Key Responsibilities

• Assist the Director of Engineering in overseeing the daily operations of the Engineering Department, including maintaining and repairing the Resort’s equipment and systems. In performing this role, the incumbent will conduct routine inspections, determine appropriate rectification measures and ensure ongoing preventive maintenance.
• Ensure adherence and compliance with all engineering related regulations as well as safety, health and environmental standards. The Assistant Chief Engineer will be responsible for establishing and updating emergency procedures, conducting regular inspections and maintaining records.
• Cultivate a strong people culture by investing in the coaching and development of team members. The Assistant Chief Engineer will take ownership of people-management matters for the department including recruiting, upskilling and mentoring team members. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guest expectations are met.

Job Requirements

• Degree or Diploma in Engineering, Facilities Management or a related field.
• Minimum 2 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience and Fire Safety knowledge would be useful.
• Proven track record in maintenance and knowledge of electrical, plumbing and other mechanical systems. This includes the ability to interpret technical manuals, blueprints and other related documents.
• Able to commit to after office hours duties when required and/or shift work.
• Able to work and lead contractors in all work-related activities.
• Strong interpersonal, communication and organizational skills.

About us

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands.

Overall purpose of the role

A client-facing role, developing innovative strategic solutions for clients and helping them navigate the rapidly evolving world of marketing and communications. Where advertising, branding, direct marketing, PR and media are all now converging and demand the kind of strategic thinking, which can be a catalyst to opportunities offered by all these disciplines.

Our Strategy department is a crucial part of the Agency’s success, helping clients put Social Thinking at the heart of marketing, focusing on understanding people and what makes them social to generate powerful insights that can drive business value for brands.

We are now seeking an experienced freelance Strategy Director to join our team on a 6-month maternity cover from October 2024 to March 2025.

What does the role involve?

Strategy

• Taking client briefs, challenging them, and developing them into inspiring and informative internal briefs. Keeping abreast of new trends and developments and sharing those with the rest of the team and company regularly.
• You will be responsible for turning ideas into well-rounded, strategically sound, deliverable plans that you lead and write, collaborating with others in the team to encompass audience insights, trend analysis, marketing/media executions, timings and budgets.

 Creativity

• Driving the conception and development of innovative on-brief digital ideas for clients and/or new businesses, from bigger campaign themes to smaller execution/technology-led ideas. You should inspire excellent creative solutions and be able to guide and lead the ideas-generation process, identifying and building on any ideas from other people within the agency.

 Client-handling

• Partner with the senior Account Management team and client to lead long-term communication strategies. Articulating those plans for clients in written and spoken form - writing and giving clear presentations. Once ideas are sold-in, you will then be the guardian of that plan, ensuring it's delivered in a way that remains on-brief and in line with the agreed vision. Play the role of catalyst, consultant and companion to the client until the idea is right

 Research and Analysis

• Intellectual curiosity is a must; we are looking for creative problem–solvers. You’ll need to have a good understanding of research approaches (on and offline) and be able to apply these approaches to uncover breakthrough insights that can drive our client business forward.
• Tools we use include: Brandwatch, Global Web Index, Sysomos, Synthesio, Crimson Hexagon and Euromonitor.

 Effectiveness

• Keen focus and understanding of how our client business works and ability to develop strategic approaches clearly designed to help grow their clients' brands.

 Leadership

• As a senior member of the team, you will lead by example providing mentorship and support for more junior members of the team. You will have a strong point of view on the future of the communications landscape and the role of social thinking within this. You will be experienced in expressing this point of view internally and externally and helping shape client and agency direction as a result of this.

 New Business

• You will also play a vital part in new business development, meeting prospective clients, presenting credentials, taking briefs and leading pitches. So you will be excited by the prospect of developing the agency as a business, pushing us into new areas, and selling our ideas and approaches to new clients from new sectors.

What are we looking for?

• Prior creative agency experience in a Strategic/Planning capacity
• Had worked with regional or global clients/accounts
• An open, inquisitive character with a focus on problem-solving in creative ways
• Passion for wider communications/ marketing trends and culture as a whole
• Social media/advertising/brand enthusiast
• Confident enough to speak up, challenge and ask why (a lot)
• Collaborative with a passion for delivering industry-defining work
• Bring something new to the agency – demonstrate individual passion and expertise

For internal use: #LI-JT1

COMMUNICATIONS & MEDIA PLAN 

• Formulate communications and media calendar for each revenue stream, ensuring timely and accurate execution of each initiative through coordinating with relevant teams 
• Responsible for consistently creating positive and relevant news to drive P R value from earned local and global channels   
• Work to enhance the brand image of each venue through reviewing all communications materials including but not limited to sales decks, in-house collaterals and displays, press materials, ad copies and assets 
• Direct the creation of compelling content that highlights the unique features and experiences offered by the hotels, convention centre, dining outlets, and spa, ensuring it resonates with our target audience.
• Lead submissions for all awards targeted by the complex and actively canvass for votes and nominations with relevant stakeholders. Leverage all awards to drive revenue 
• Source and collaborate with relevant partners and suppliers to create unique guest experiences and events

CAMPAIGN & EVENT MANAGEMENT

• Plan communications campaigns with marketing team and agencies to cover digital marketing, social media, email marketing, and traditional advertising, to increase brand awareness and sales
• Host and entertain media, bloggers, content creators and influencers to drive positive coverage and beneficial commercial outcomes 
• Drive the marketing and promotion of hotel-led events held at the complex, ensuring they attract the desired clientele and achieve attendance targets
• Monitor and analyze the performance of communications campaigns and prepare regular reports to evaluate the effectiveness of different strategies

MARKET RESEARCH & ANALYSIS

• Conduct market research to identify consumer preferences, market trends, and competitive landscapes
• Analyse data from various platforms to provide informed proposal to meet commercial and business goals 
• Review competitors to create in-depth communications strategies to promote all products and service

PARTNER & INDUSTRY ENGAGEMENT

• Proactively initiate partnerships drive business synergy and reduce costs
• Host prolific partners and industry players for continual engagement while seeking opportunities for mutually-beneficial collaborations 
• Seek relevant brands for co-branded guest experiences

BUDGETING

• Monitor and maintain budget for all communications campaigns, ensuring forecast accuracy 
• Responsible to gathering scope and costs for budgeted items related to marketing communications 
• Manage and allocate the communications budget effectively to achieve desired results and a strong return on investmentPlan and prepare for annual budget submission and presentation 

OTHERS

• Comply with hotel and department policies and procedures at all times 
• Assist with any other Sales & Marketing projects as requested 
• To carry out other duties as and when assigned by the Management of the Hotel

WHAT WILL BE YOUR JOURNEY

As a UIUX Director, you are responsible for defining the direction of all UI & graphic design assets complementing the existing Art assets and creative direction of the game. This visual direction becomes the “Graphic design signature” for the game that will enhance the quality and the comfort of the user experience.

WHAT YOU WILL DO

You work closely with the content team (Creative Direction, Game Direction, Art Direction, World Direction, Audio Direction, and Brand Direction) to ensure that the team, internal partners and the public gets a consistent, aligned message and direction. Responsible for crafting the game’s visual identity both at UI and brand level, complementing the existing art direction and creative direction of the game.

• Conceptualize, develop & direct the User Interface (UI, Menus, Navigation, HUD, interface FX and Post FX) & visual style of the game’s presentation signature
• Contribute to the game’s UI & artistic vision with the multiple art teams to set the style and tone for the game
• Create UI presentation guidelines (style guides) that will be used to direct external resources (CGI and SFX companies for ex)
• Oversee the game’s UI & graphic design look and feel and help ensure all contributing artists understand the presentation signature
• Attend playtests sessions and adjust presentation elements based on feedbacks
• Oversee the creation of templates and guidelines for internal communication
• In collaboration with the creative team, Contribute to the overall design process and artistic direction of the game
• Conceptualize and supervise iteration of the game’s graphic design and maintain this vision through all development phases.
• Work with the creative director and audio director to ensure that music and audio cues are in line with presentation guidelines and overall creative direction
• Collaboration with third parties and brand team on concept and direct implementation of graphic design assets for brand marketing and product design
• Ensuring quality/vision is respected through marketing assets created/produced (trailers, screenshots, merchandising and licensing out, etc.), ensuring maximum consistency between brand and the game
• Being the lead on this area of UI Content/Visual design, you will be the voice of this area/product for the customer/directors within the cell (communicate and explain the vision and needs)
• Be the voice of the team towards the directors team, developing and maintain a vision of what the team are building with a ROI driven mindset and a high quality standard
• Proactively communicate the presentation direction vision to the global team (Singapore & beyond). Motivate and engage the team to leverage presentation direction in their daily work.
• As a people manager, you will manage directly the UI artists and the UX manager. Also, leverage talent potential, Grow reports and team with a long-term vision
• Demonstrate leadership, charisma, enthusiasm and sense of commitment, manage reports performance with clear JDs and challenging objective

Job Overview: The Project Director leads and oversees our commerical projects, ensuring they are completed on time, within budget, and meet quality standards. This role manages teams, coordinates with stakeholders, and drives project success. Include sourcing and tendering for potential projects.

Key Responsibilities:

• Project Leadership: Develop and execute project strategies, ensuring alignment with company goals.
• Team Management: Oversee and mentor project managers and site teams, fostering collaboration.
• Stakeholder Coordination: Manage client relationships and coordinate with subcontractors and authorities.
• Budget Management: Control project budgets, monitor financial performance, and ensure profitability.
• Quality and Compliance: Ensure projects meet quality standards and comply with regulations.
• Risk Management: Identify and mitigate project risks, ensuring proactive problem-solving.
• Reporting: Provide regular project updates and maintain accurate documentation.

Qualifications:

• Education: Bachelor’s degree in related field. PMP or Master’s preferred.
• Experience: 10+ years in construction project management, with 5+ years in leadership.
• Skills: Strong leadership, communication, and financial management skills.

Job Description:

As the Director of Market Development and Financing, you will be responsible for the expansion and development of our company in Southeast Asian markets such as Malaysia and Hong Kong. You will be tasked with planning, executing, and overseeing relevant market development and financing activities. You will report directly to senior management and collaborate closely with cross-functional teams to ensure the achievement of the company's strategic objectives in the region.

Key Responsibilities:

1. Develop and execute market development strategies for the company in Southeast Asian markets such as Malaysia and Hong Kong, including market research, positioning, promotion, and sales strategies.

2. Identify, evaluate, and select suitable partners and channels for company development, establish long-term stable partnerships, and expand sales networks.

3. Develop and execute financing plans, including identifying investment opportunities, negotiating with investors, and raising funds to ensure the company has sufficient capital during the expansion process.

4. Manage and supervise the work of market development and financing teams, set goals and plans, and conduct performance evaluations to ensure team efficiency and achievement of performance targets.

5. Regularly report market development and financing progress to senior management, provide recommendations and suggestions for improvement to address market changes and challenges.

Requirements:

1. Equivalent to a bachelor's degree or above in Marketing, Business Administration, Finance, or related fields. 6-10 years of investment and financing experience in the Asia-Pacific region.

2. Proficiency (both writing & speaking) in English, Chinese, Cantonese, and Malay, with established local channels and long-term connections, willing to accept more than 50% travel arrangements.

3. Excellent market analysis, strategic planning, and execution capabilities, able to develop effective market development and financing strategies.

4. Good communication, coordination, and team management skills, able to effectively lead teams to achieve common goals.

5. Strong ability to withstand pressure and solve problems, able to cope with market changes and challenges, maintain team stability and positivity.

6. Strong business acumen and negotiation skills, able to effectively communicate and negotiate with investors, and raise the required funds.

7. Experience in investment and financing work in the Asia-Pacific region, especially in the food and beverage industry or related fields, is preferred.

8. Successful experience in market development and business expansion, including establishing sales networks, promoting products, and enhancing brand awareness.

9. Experience in participating in or leading market development projects involving multiple countries, with experience in cross-cultural team cooperation and cross-border market expansion.

10. Familiarity with the business environment and cultural characteristics of Southeast Asia, with in-depth understanding of industry development trends and competitive landscape in local markets.

11. Successful experience in financing, able to independently manage and promote the progress of financing projects, familiar with private equity, venture capital, or other financing channels.

12. Good interpersonal relationships and network resources, able to leverage personal relationships and channels to raise funds for the company and expand business.

13. Some understanding or experience in digital marketing and data analysis, able to use data to support decision-making and optimize market strategies.

We offer competitive compensation and benefits, as well as ample opportunities for growth and a supportive team environment. If you are interested in this position and meet the requirements, please send your resume to our Human Resources department, indicating the position you are applying for. We look forward to your joining us in creating a new chapter for the company in the Southeast Asian market!

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.

• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.

• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

Responsibilities

• Design and implement comprehensive marketing strategies to create awareness of the company’s business activities
• Supervise the department and provide guidance and feedback to other marketing professionals
• Produce ideas for promotional events or activities and organize them efficiently
• Plan and execute campaigns for corporate promotion, launching of new product lines etc.
• Monitor progress and submit performance reports
• Responsible for producing valuable content for the company’s online presence, editorial design and organizing the company’s publications
• Conduct general market research to keep abreast of trends and competitor’s marketing movements
• Control budgets and allocate resources amongst projects
• Become the organization’s agent towards external parties such as media, stakeholders and potential clients and build strategic partnerships

Requirements and skills

• Proven experience as Marketing Director
• Excellent leadership and organizing skills
• Analytical and creative thinking
• Exquisite communication and interpersonal skills
• Up to speed with current and online marketing techniques and best practices
• Thorough knowledge of web analytics (e.g. Google Analytics, WebTrends etc.) and Google Adwords
• Customer-oriented approach with aptitude
• Professional chartered marketer (CIM) is a plus
• BSc/BA in business administration, marketing and communications or relevant field

Your Career 

The Director of SASE Sales is responsible for creating, leading, and driving SASE sales strategy and execution to achieve revenue goals, uplift sales productivity, and accelerate customer participation.  This customer-facing role is chartered with prioritizing and activating SASE strategy and best practices to fuel growth and shift highly specialized SASE selling motion to Core Sales capacity with a collaborative, transparent culture of accountability.  This role reports to the Senior Director SASE Sales JAPAC. 

The Director of SASE Sales works cross-functionally with sales leadership, corporate and field marketing, product marketing and management, finance, HR, sales enablement and other company functions to identify areas for revenue growth with leverage. This role scales best practices and creates the framework and programmatic infrastructure to fuel sales initiatives through regular selling motion to engage customers, sales teams and opportunities to achieve strategic outcomes.  

Working in partnership with Sales Leadership including Theater VPs, the SVP of Channel and Sales Strategy, Speedboat Sales Leadership, and SE Leadership, this role identifies tops-down SASE growth initiatives and creates theater-wide continuity where possible, while enabling region-specific initiatives.  The Director of SASE Sales provides leadership and execution for inter-organizational initiatives to optimize execution between SASE Sales, Core Sales segments, ecosystems, and other GTM functions.  Initiatives may include:

• Sales performance
• Participation - portfolio selling strategies, product mix and diversification
• Sales model and resource allocation 
• Best practices, guidelines and standards
• Refresh and Renewal
• Identifying new paths to market and requirements for enablement
• Channel and Ecosystem leverage 

Your Impact

• Jump into a number of complex problems, identify the issues through superior business insight, build compelling business cases and move your ideas to execution
• Drive the significant organizational and process changes needed for implementation and adoption of large-scale programs to increase company efficiency and achieve growth objectives
• Structure and package analyses, strategies and recommendations into highly effective, compelling communication and presentations to various audiences, including senior executives and sales leadership
• Build strong relationships across the sales organization to drive initiatives, and receive continuous feedback from key contacts
• Ensure on-time delivery of initiatives, programs, and projects with high quality and clear communication

Success of this role is measured by:

• SASE Bookings attainment
• SASE Sales Productivity
• Successful completion of critical initiatives in a timely manner

As the lead for our core program based in Singapore for AP region you will be the product and business lead responsible for building out corporate T&E strategy for our issuers including forming and launching initiatives, offering product capabilities, as well as engaging in key partners including TMCs, travel enablers that support corporate travel requirements.  You will work in close collaboration with our market teams and business development teams to drive overall issuer goals in commercial.

This is a unique opportunity to be part of a new team within Visa in AP, managing one of the company’s most important strategic product initiative globally. This role will report to Head of Large and Mid-Market segment in AP as well as secondarily, to the Global B2B Travel team.

Key responsibilities will include

• You will own and drive our Corporate Travel and Entertainment segment strategy in Asia Pacific across variety of issuers
• The role will require you to collaborate with key partners both internal and external in executing Visa’s strategy while meeting Issuers and corporates needs in the T&E user journey
• Drive product development, enhancements of CVPs, introduction of VCS Services to meet corporate needs.
• Provide best practices guidelines for corporates and government to benchmark their current program and evaluate recommendations for future growth plans. 
• You will work collaboratively with the client deal teams working on selling strategies, executing, optimising portfolio as well as commercial arrangements.
• As such, you will work with market teams to develop and execute sales pipeline in Corporate T&E Programs in the region, introducing new B2B products and services as appropriate.
• As the voice of the market clients, you will need to provide feedback, develop product plans and collaborate with global LMM Core product teams to prioritize and maintain product roadmap to drive future growth. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Arena Investors, LP (“Arena”) is a global investment firm and merchant capital provider that seeks to generate attractive, risk-adjusted, and uncorrelated returns by investing in a highly diversified portfolio across the entire credit spectrum in areas where conventional sources of capital are scarce.  We are seeking a talented individual to join our Private Credit / Illiquid team. 

 The successful candidate will be expected to originate, evaluate, and execute investment ideas and manage deal processes throughout APAC, in all illiquid asset classes including but not limited to corporate credit, real estate, and structured finance among others. Proven ability to create new PnL sources organically whether as an intrapreneur or in a startup venture is a plus.

 Arena’s investments are typically complex, flexibly structured, geographically / industry agnostic, and usually considered to be “non-traditional” or “esoteric” illiquid middle market positions.  The firm follows an investment process that is fundamentals driven and capitalizes upon “process driven wrinkles,” “perceived risk”, and other “special situations” in order to generate superior risk-adjusted returns.  The successful candidate will have experience illiquid asset classes and have at least one sector, geography, or asset class specialty while having a strong general experience illiquid investments.

 Arena has a flexible multi-strategy investment mandate to directly originate both performing and non-performing opportunities in corporate, specialty finance, real estate, and energy investments.  Transaction sizes typically range from $10 to $50 million.

Responsibilities:

·         Actively market, source, and develop new relationships and source transactions from intermediaries, sponsors and directly with borrowers 

·         Develop unique investment ideas and evaluate new industries for potential investments

·         Help accelerate the growth of new or nascent financing platforms

·         Screen new transactions, prepare, issue, negotiate and execute term sheets

·         Build operating models, perform valuation analysis, financial analysis and conduct industry research

·         Lead and attend management meetings, financial and accounting advisors on process management, diligence, structuring and negotiations with borrowers

·         Prepare and present comprehensive investment memoranda and investment committee materials:

·         The ideal candidate must be entrepreneurial, energetic and technically proficient.  Must have the ability to thrive in a dynamic environment

·         Strong commercial sense and passion for networking

·         Candidate has a strong deal sourcing network and has a proven ability to generate new relationships as market dynamics evolve

·         Minimum of 10 years of finance experience; ideally in an investing role and focused on middle market companies.

·         Fluent in English and another Asian language – a Southeast Asia language (e.g. Bahasa), Korean, or Japanese is a plus

·         We are seeking a candidate that is self-motivated, ambitious and has a high energy level

We’re now looking for an experienced Account Director to join our Asia Tech x Singapore team.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on the growth trajectory of the event. Our ambition is to make Asia Tech x Singapore the region’s best large-scale tech event by 2025. If you have big ambition and think you can help us realise this vision, we want to hear from you.

This is an Individual contributor role accountable for driving event and digital sales by maximising the current event proposition, while building on new features and activations. With a focus on consistent retention, growth, new business, product development, and expanding customer base, this is a great role for someone looking to really make an impact.  

Key areas of responsibility

• Delivering an exceptional experience for Asia Tech x Singapore partners, sponsors and exhibitors
• Full customer account management, including negotiating contracts and agreements to maximise profit
• Operate as the lead point of contact for any and all matters specific to your accounts
• Build and maintain strong, lasting customer relationships
• Build and execute a retention and new business development strategy to grow and expand within new and existing cutomers including upselling and cross-selling
• Achieving revenue targets, proactively responding to inbound enquiries and self-generated leads based on a deep market and product understanding
• Accurately positioning ATx's products, solutions and services as a solution for the market and business challenges that meet the customers needs
• Report using all data sources, accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Manage projects and engage in project management duties within customer relationships working to carry out and deliver customer goals while meeting company goals
• Coordinate with colleagues working on the same account to ensure consistent service
• Service multiple clients concurrently, meeting and exceeding deadlines
• Keep customer information/records up to date such as interactions, transactions, account plans and record on Salesforce
• Build a social media presence through social selling
• Liaise with colleagues to keep your knowledge of new and existing products, services and solutions up to date
• Proactively develop yourself, keep abreast of the changing landscape and have a personal development plan utilising the Sales Excellence competencies
• Keep up to date with current market conditions and competitors' products
• Attend key Informa and industry related competitor events
• Represent the brand as a champion leading from the front
• Work on projects across the business as and when required

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• LOYALTY ACQUISITION AND ACTIVATIONS
  • Contribute to crafting bespoke experiences for elite-tier members in hotels.
  • Collaborate with loyalty teams in designing compelling redemption offers.
  • Serve as the key point of contact for corporate office and loyalty champions to ensure best-in-class hotel recruitment, in-hotel member experience, program benefit compliance, reporting and overall participation in ACCOR Hotels Group’s loyalty and membership programs and initiatives.
  • Secure local partnerships that create value for members through existing airlines, financial partners & strategic experience partners, etc.
  • Drive hotel recruitment by working closely with Front Office and S&M teams and localising tools to manage and improve acquisition effectiveness.
  • Implementation of corporate loyalty marketing strategies at the hotel level.
  • Drive member benefits compliance through scheduled and ad-hoc audits, new benefits rollouts and identify training needs.
  • Guide colleagues to ensure loyalty-marketing actions are according to corporate/ brand standards and adopt best practices.
• PARTNERSHIP MANAGEMENT 
  • Solicit partnerships to pursue identified opportunities across various fields like financial institutions/banks, museums, complementary lifestyle brands, etc. To establish a preferred relationship with key partners that contributes to revenue and marketing objectives for the hotels. 
  • Negotiate for contractual terms with partners that benefit the complex
  • Plan and execute new deals and promotions that drive acquisition via external partners after careful consideration for each revenue stream’s seasonality 
  • Gather buy-in from partners for new revenue opportuities through building in established rapport with the network
  • Drive animation of regional partnership programs within hotels to maximise share of visibility in partner’s communication assets and drive incremental business to the hotels.
  • Research and compile market competitive intelligence and partner’s information to build short and long-term local partnership action plans.
• PROMOTION & EVENT MANAGEMENT 
  • Work closely with F&B & revenue teams to come up with effective and profitable membership activations and/or partner outreach 
  • Actively cross-sell need period to partners and leverage on loyalty marketing channels to promote relevant hotel products 
  • Co-ordinate and manage marketing project timeline for events and campaigns across hotels
  • Review and analyze weekly and monthly results to communicate performance trends and identify opportunities for optimisation. 
  • Participate in related sales & marketing meetings and share marketing action performance and insights and data as required.
• MARKETING PLANNING 
  • Participate in development and execution of marketing plan to identify potential partners to increase share of voice in the market and drive sales
  • Participate in development of marketing plan, A&P budget and marketing audits
  • Monitor forecast for all revenue streams to drive relevant marketing activations 
• COMMUNICATION RESPONSIBILITIES
  • Maintain close and open communication with other departments  
  • Maintain timely communication with Accor Offices and key partners that can generate leads and provide information
  • Coordinate communication between marketing and other departments to ensure awareness of loyalty and partnership campaigns 
• OTHER RESPONSIBILITIES
  • Comply with hotel and department policies and procedures at all times 
  • Assist with any other Sales & Marketing projects as requested 
  • To carry out other duties as and when assigned by the Management of the Hotel

We are seeking a Director of Solution Deployment APAC to lead and oversee the execution of our Edge technology roll-out within the segments and markets located in Europe and the Middle East. We are moving fast and are adding to our best-in-class team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. As a part of our modernization efforts, we are installing Edge servers managed by Google Cloud for faster, low latency analytics and enhancements to our customer facing platforms. This critical program requires strong leadership to oversee the execution of our Edge technology roll out.

The Director of Edge Solution Deployment APAC is accountable for driving a global technology roll-out in all our restaurants that will enable new cloud-based software applications as well as on-site local software and AI solutions within the region.  This leader must be able to foster a collaborative working relationship with cross-functional and business stakeholders across the globe. Demonstrated success in deploying a workstream as part of a complex, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.

Responsibilities

• Contribute to the development and execution of our comprehensive global cloud Edge technology deployment plans outlining tasks, timelines, and resource requirements ensuring dependencies and sequencing is considered and planned.
• Execution of global cloud Edge deployment plans to successfully drive technology deployment and market activation of new cloud computing capabilities in our restaurants.
• Accountable for the successful implementation of Edge technology in all restaurant locations across the globe including a comprehensive global roll-out plan while coordinating market participation and roll-out.
• Coordinate and communicate with McDonald’s cross-functional teams including segments, markets, restaurant operations, and vendors to ensure alignment on deployment objectives and milestones.
• Collaborate and coordinate with internal and external stakeholders to uphold deployment schedules and ensure stability and quality of deployments within the region.
• Provide expertise across deployment wave planning and coordination, technical expertise, risk management, quality assurance, and stakeholder communication.
• Partner with our third parties and our PMO in ensuring best practices are leveraged.
• Attract, develop, and retain a high-performing team capable of executing the transformational changes required. Manage work allocation and resource planning, setting clear priorities to achieve goals, to drive technology transformation success.
• History of leading workstreams of large-scale projects and cross-functional initiatives to success, on time, and within budget.

Desired Skills

• Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
• Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps.
• Able to prepare and present accurate and timely information to senior leadership regarding program progress and maturity, up to and including the McDonald’s Global Technology Leadership Team.
• Proven communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at Sr. Director and VP levels of the organization.
• Ability to manage and mitigate risks, with a focus on security and compliance.

Team Summary

Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Business Strategy and Operations Director does at Visa:

The role of Business Strategy and Operations Director for Client Services (AP) is a key role that is responsible for a wide range of activities required to support the AP Head of Client Services in delivering against regional and global priorities. The role is based in Singapore and provides an excellent opportunity to gain a broad strategic overview of Visa’s business. It will involve close collaboration with the Client Services Leadership Team as well as strong partnership with other functional leaders across Asia Pacific.

Specific responsibilities span across the following key areas:

• Drive end-to-end management of Client Services Objectives and Key Results (OKRs) – collaborate with CS Leadership Team and other global as well as regional stakeholders to facilitate OKR targets each year. Establish accurate tracking capabilities to measure performance against targets.
• Reporting on business performance through Monthly Business Reviews. Partner with relevant people to understand any variances to targets and provide clear insights into improvement opportunities.
• Establish a robust operating rhythm with Client Success Cluster Leads to track key performance metrics and support the program management of strategic Client Success initiatives.
• Manage revenue generated through the Visa Online Access Fee including billing, forecasting, budget setting and careful management and tracking of fee waivers.
• Create materials and content for monthly business reviews, monthly staff newsletter, Town Halls, executive updates, CSLT and department meetings, and other key updates as appropriate.
• Work with AP leadership team, AP Pricing Team and Global CS Pricing on socialization of new Client Services product and pricing changes that drive revenue growth for the organization. Partner with other functional teams to promote revenue generating services to our clients. Develop capabilities to track revenue performance against budget and targets.
• Partner with the Finance Business Partner and CS Leadership Team to build the annual revenue and expense budget. Demonstrate a strong understand of the revenue and expense drivers and articulate risks and opportunities that may impact budget performance.
• Drive operational resilience by partnering with Risk and other internal CS Teams to facilitate crucial risk requirements such as Business Continuity exercises and Risk as well as Control Self Assessments.
• Partner with Global Service Excellence Team to drive key process improvement initiatives that will create efficiencies, improve the customer experience and reduce cost.

Why this is important to Visa

The candidate will play a key central role in driving business effectiveness through a best-in-class project and program management capability, ensuring successful execution of strategic plans across the region and provide support to the SVP Client Services (AP) and the broader AP Client Services Leadership Team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

REVENUE MANAGEMENT STRAGEGY SUPPORT 

• Support the Hotel Management and Executive Director of Revenue Management to develop and maintain the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods through cooperation with sales & marketing team and optimal use of revenue management systems and channels. 

REVENUE MANAGEMENT PERFORMANCE 

• Analyze in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM.  Run scenarios to determine optimized actions for contracts and business mix changes 

• Perform both high level and by day forecast for both hotels and manage the forecast adjustments, uploading and reporting through Accor systems.  

PRICING, PLANNING & DISTRIBUTION OPTIMISATION 

• Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS/TARS, RMS) are updated accordingly.  

PMS/CRS MANAGEMENT & OPIMISATION 

• Maintain and optimize reservation systems including Opera Cloud and TARS with accurate tracking and delivery of rates to all distribution channels. 

REVPRO CULTURE 

• Ensure that a “RevPRO culture” is spreaded in the hotel, through the animation of weekly Revpro meetings and regular coaching and training sessions for the hotel teams  

TEAM DEVELOPMENT & GROWTH 

• Provide coaching and development for the Revenue Management team to support career progression and growth. 

OTHER RESPONSIBILITIES  

• Pricing and distribution loading across all systems and tools 

• Cover responsibilities for the Executive Director of Revenue Management when out of the office 

• All other duties as required 

Summary

Support the Director of Sales & Marketing (DOSM) with leading, directing and motivating the Sales Team. Ensure annual sales budget is achieved and surpassed. Responsible for extending the management standards and quality guidelines in the department set by the DOSM and to assume complete management responsibility for all activites of the department in the absence of the DOSM, in line with the hotels mission, vision and objectives.

Job Responsibilities

• Assist the DOSM in the management of the Sales Team especially in the absence of the DOSM.
• Attend internal meetings and conference calls, client appointments and client events in the absence primarily of the DOSM.
• Responsible for key account management based on assigned portfolio, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets.
• Provide supervision, leadership and direction to ensure efficient and effective operation of sales department.
• Ensure hotel achieves maximum potential in yield management & sales revenue, profits and market share in the target markets.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.
• Responsible for SMART contracting of all RFP accounts to ensure optimum yielding during annual rate negotiations.
• Constantly seek to improve and develop any new business opportunities communicating and implementing such plans and objectives.
• Attend trade shows, exhibitions, conferences and updates on the marketing trends and promote the Hotel internationally.
• Participate in strategic planning and execution of sales activities according to hotel’s objectives and directives.
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
• Identify sources of group business to the hotel and establish solicitation programs to maximize sales.
• Establish account qualification criteria and use market research to identify priority markets and accounts, assign sales to ensure coverage of all major accounts.
• Conduct periodic reviews, i.e. quarterly and half-yearly to review sales/product mix, expenditure & profit performances and recommend to management for implementation of corrective actions and revenue enhancements.
• Conduct site inspection for hotel.
• Entertainment of clients in our F&B outlets when and where possible.
• Increase in overall hotel business conversion percentage.
• Establish strong relationships with clients to ensure repeat business.
• Prepare sales-related documents throughout the sales process.
• Create and manage company profiles in the PMS Opera System, ANAIS System.
• Daily update of sales report in ANAIS System, DSR and show around report.
• File and retrieve documents and reference materials in the shared drive.
• Conduct research and collect data to prepare reports and documents.
• Utilise efficient sales strategy for the maximization of hotel revenue.
• Respond to feedback from clients and provide after-sales support when required.
• Maintain adequate communication with other departments in the hotel so that the needs of clients can be anticipated and met in an organised manner.
• Manage customer budgets to maximize revenue and meeting customer needs.
• Make best efforts to upsell, drive additional revenue and incremental business for each event.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Require working beyond office hours, weekends/public holidays as and when is required by the Management.
• Be aware of the hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the assigned by the Management.