Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Primary Purpose:
The Hospitality Multi Manager leads and drives all aspects of all Coach Singapore F&B business including customer service, ensuring efficient operations, sales, team development, business development and F&B compliance.
The successful individual will leverage their proficiency in Retail Management to…
Compliance & Permits & Opearations Management
- Partnering closely with relevant stake holders to ensure that all legal, health, and safety requirements for outlets and team are met
- Working with relevant takeholders to secure necessary licenses and permits for operation.
- Oversee inventory levels for food, beverages and supplies, ensuring stock levels are maintained without overstocking and wastage
- Monitor and control operational costs, including manpower, food and beverage costs, and utilities, to meet financial targets and profitability goals
- Ensuring we maintain high standards of food quality, cleanliness, and customer service across all outlets.
- Regularly audit operations to ensure compliance with SOPs.
Leadership Effectiveness
- Develop team to deliver outstanding customer experiences across the district
- Manage with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach
- Plan, identify, communicate, and delegate key responsibilities and practices to Coach SIC to ensure smooth flow of operations
- Create retention and succession plan strategy for the district
- Act as a brand ambassador; actively promote the Coach Brand in the market place
Strategic Focus
- Communicate vision, strategy and clear directions to team
- Create innovative strategies to achieve both short and long-term goals
- Work with Brand Director and cross-functional partners to establish objectives that support the visions
- Stay current with market competition, industry and monitor customer feedback through surveys, social media, and direct interaction, and take actionable steps to continuously improve service quality.
Business Development
- Demonstrate a strong understanding of business acumen and analytical skills; strategically forecast, plan and budget to the needs of the business
- Collaborate with business partners (Visual, Merchandising, Planning, HR, LP, Finance, Retail Operations, etc.) to ensure strategies are aligned with overall business objectives
The accomplished individual will possess…
- 5 plus years management experience in a retail F&B environment
- Bachelor’s degree preferred
- Proven ability to create strategies and deliver results
- The ability to effectively communicate and collaborate with Coach Senior Leadership team
- Pro-active problem solver – ability to assess an issue and develop action steps for resolution
- The ability to think broadly, consider all perspectives on issues, and reach logical conclusions that best serve Coach as a whole
- Track record of attracting exceptional Talent to an organization
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
