Job Responsibilities:
• Performing all run activities in respect of the company's process, ensuring :
– SLA and priorities are respected
– Appropriate reaction, in line with the severity of an incident or escalation.
– Company's process are dully followed (change, incident, problem management).
– Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue
• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)
– Escalates to your Service Manager when needed
– Collaborate between various teams
• Continuous improvement of service
– Propose improvement and solution to reduce repetitive tasks
• Managing knowledge within the team
– Share the knowledge within AS teams
– Liaise with development and support teams
– Controls that Knowledge database is regularly updated
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
– Act as global coordinator main events.
– Review of major releases roadmaps
– Ensure post checks are documented, performed and report is shared
As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :
Morning : from 7am to 4pm
Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)
Night : from 5pm to 2am (day light saving season : from 6pm to 3am)
You will rotate on these 3 shifts every 2 weeks in general.
Qualifications and Profile
- The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
- Experience in a banking environment is a plus.
- Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory
- Knowledge on Windows administration - basics
- Knowledge on Network fundamentals
- Control-M – Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)
- MQ Series – Theoretical/Basic knowledge (Knowing would be added advantage)
- CFT – Theoretical/Basic knowledge
- EMC Networker/TSM – Tivoli Storage Manager – Theoretical knowledge, ability to backup/retrieve data, File restore
- Basic database knowledge with ability to query, write commands and automate scripts
Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117