- JOB SUMMARY
- The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
- The Senior Manager, OTCR, Change Governance SME is a is an important role that requires solid business acumen and a detailed knowledge of key regulations, industry trends, and the ability to collate, analyse and opine on disparate information to support efforts to manage the Change Governance risks, within risk appetite.
- The successful candidate will have skills and experience in Change Governance risk and be able to respond in a flexible and collaborative manner to evolving business demands, regulations and threats.
- This individual must engage with stakeholders across the three lines of defence, providing subject matter expertise, advice and deliver services and/or activities specific to Change Governance risks. This includes advising on effective risk management practices, governance and oversight; and providing applied knowledge to help support the development of approaches, frameworks and policies, including guidance and training to staff.
- The successful candidate will deliver value by providing specialised knowledge, clear direction, and recommendations on how to effectively manage risk. This includes supporting other locations to help make balanced and informed risk decisions. This makes it critical to have constructive stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to contribute and communicate a compelling, yet simplistic vision, for others to follow.
- The successful candidate will need to have proven experience in developing and maintaining policies and be well versed with risk and controls in the respective risk areas. The candidate is also expected to be familiar with the mechanics of implementing policies, risk and control concepts, and interdependencies with other OTCR teams with respect to policies. They will also ensure alignment to ERMF and non-OTCR policies of the Bank, avoiding overlap or duplication, and considering the practical application of the policy.
RESPONSIBILITIES
The role holder is responsible for the following activities for the SME area:
- Policy / regulatory interpretation, application, and implementation – including inputs to the Policy team on changes and updates that may be needed.
- Provision of information and guidance relating to risk management processes and frameworks
- Appropriate appetite setting, identification and assessment of risk and input into control design
- Support on investigations and reviews to ensure the right outcomes are reached.
- Regulatory horizon scanning, interpretation, application, and advise on implementation.
- Identification of emerging and horizon risks in area of expertise
- Training and support in communicating complex technical concepts to internal and external stakeholders.
- Design, craft and consultation of owned policies/ standards for roll out.
- Training to end users on policy requirements.
- Conduct Policy Effectiveness Reviews as communicated from time to time by Enterprise Risk Management Framework and any agreed Deep dives/ thematic reviews.
- Ensure Policies are aligned to meet the relevant regulatory requirements.
- Work with other OTCR teams to ensure effective implementation and oversight of the effectiveness of the policies.
- Any other responsibilities as advised by the OTCR target operating model and defined RACI.
In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:
- Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
- Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.
- Support thematic reviews with Assurance teams where required.
People and Talent:
- Lead through example and build the appropriate culture and values.
- Set appropriate tone and expectations, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line.
- Establishing constructive relationships with Key Stakeholders (as defined below)
Risk Management
- Ensure all activity adheres to the Risk Management Framework, with a specific focus on ensuring an effective framework for the management of Operational Risks within the team as they pertain to the role.
Processes
- Continuously enhance the Change governance risk methodology, keeping abreast of external practises through research and participation in industry forums.
Governance
- Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Deliver ‘effective governance’; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.
Regulatory & Business Conduct:
- Displaying exemplary conduct and living by the Group's Values and Code of Conduct.
- Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
- Providing ongoing reporting of risk exposure into governance meetings and to key stakeholders and escalating any blockages to progress to ensure Group MT, Risk & CFCC, and OTCR Scorecard objectives are met.
Key Stakeholders
Internal
- OTCR LT
- Single Points of Contact (SPOCs) and coverage teams
- Head of Risk Appetite, Frameworks, Policy & Standards
- Risk & CFCC Change teams
- Country OTCR Teams
- Key other Risk colleagues
- First Line and Third Line stakeholders
- Group Investment Management Team
External
- Regulators both central and country regulators as relevant
- External Auditors
Other Responsibilities
- Embed Here for good and Group’s brand and values in Group OTCR Team.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
- The role holder will have significant experience in OTCR management within the Banking industry, including relevant regulation and industry trends. In particular, the role holder will demonstrate:
- A rigorous and analytical approach to risk management
- Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
- Ability to manage a diverse and challenging stakeholder community.
- Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes.
- Ideally the role holder will have specific experience of OTCR frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Risk function. Further, for this Advisory role they should be able to have:
- Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which OTCR are addressed throughout the Group, with specific knowledge in Change Governance risks.
- Ability to represent the Bank with external stakeholders via Industry Forums and at key Regulatory meetings, as required.
- Ability to assess priorities and focus on detailed aspects of SME function to drive effective delivery.
- Excellent analytical skills: ability to think clearly and rigorously about how best to assess existing and emerging risks and readiness, being able to reach a pragmatic approach and direction.
- Experience of identifying risks (both existing and emerging), advising on mitigation actions, and reaching agreement with stakeholders on the management of risks and issues.
- Sound judgement and anticipation and strong integrity, independence, and resilience
- Ability to translate regulatory into business requirements for change programmes.
Communication Skills:
- Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way.
- Able to challenge constructively in a non-confrontational manner.
- Ability to participate within a multi-disciplinary team and be a strong team player.
- Ability to identify opportunities for continuous improvements.
Role Specific Technical Competencies
- Change Management Risk
- Project Management
- Change Management
- OTCR Policies
- Operational and Technology Risk Management
- Regulatory Environment – Financial Services
- Risk Management
- Business Acumen
- Effective Communication
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
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