Min Hiang Food Pte Ltd is a Beverage and Food manufacturing company. We are looking for a Customer Service/Order Processing Executive.
Job Scope:
- Attending to customers' enquiries efficiently and professionally on all online platforms and phone calls.
- Process and fulfilling online orders from different online platforms.
- Arranging logistic deliveries and informing customers of the delivery schedule and follow up and changes to ensure smooth and positive customer journey experiences
- Responsible for the checking of orders to ensure the right orders are being packed for delivery daily.
- Work closely with other departments to ensure the start-to-end positive customers experience and customers' expectations are met/exceeded.
- Handle any customers feedback in a customer focus centric manner.
- Preparing online sales reports
- Other administrative duties when required.
Job Requirement:
- Customer focus, patience, empathy and a “people-first” attitude.
- Problem-solving skills
- Responsible
- Fast learner
- Meticulous
- Proficient in Microsoft Excel/Word
- Good command of English and Mandarin.
- Positive learning attitude