Summary:

• F&B Service Management Trainee
• Salary up to $3900 after probation (before probation up to $3400)
• 6 days work week (OT may be required)
• Loyalty bonus available
• Transport provided for the 1st month (5pm - 3am)
• 2nd month onwards @ 11.30am - 11.30pm

Key Responsibilities:

• Will be trained to handle full outlet operations such as front end customer services, beverages making procedure, quality assurance, manpower planning & cost controlling
• Provide suggestive selling accordingly to customers' interests
• Ensure smooth daily operation of the store
• Ensure cleanliness of the store at all times
• Other duties as assigned

Key Requirements:

• Min O level
• Passion in F&B
• Preferably with slight experience in F&B sector

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Mai Responsibilities

1. Creating and implementing menus

2. Lead and manage kitchen staff, ensuring smooth kitchen operations.

3. Ensuring food safety and sanitation

4. Coordinating meal service

5. Preparing meals using various cooking techniques

6. Inspecting galley and equipment for cleanliness

7. Manage inventory, order supplies, and minimize waste.

Summary:

• Basic salary up to $3600
• Performance bonus (up to 3 months)
• Location: Newton
• 5 days work week @ 8.30am - 5.30pm
• Familiar with hire purchase operations

Key Responsibilities:

• Make calls to collect outstanding payments
• Ensure timely and effective collection of all debts
• Negotiate re-payment plans
• Liaise with lawyer to follow up the legal actions against bad paymasters
• Maintain contact with clients to ensure the debts are clear
• Resolve queries about the outstanding debts
• Update daily receipts to the accounting system
• Other relevant ad-hoc duties

Key Requirements:

• Min Diploma in any field
• Min 2 year relevant experience
• Possess knowledge of hire purchase operations and the whole cycle of legal process

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Financial/ Management Reporting

• Responsible for preparing consolidated financial statements and a full set of accounts.
• Prepare quarterly/half-yearly financial reports.
• Prepare annual budgets and rolling forecasts
• Prepare monthly analysis and review the financials of the listed entity and its overseas subsidiaries
• Formulate, review, and implement policies, procedures, and internal controls.
• Assist in all finance-related matters. This includes maintaining finance records, reconciliation, and managing the administration of finance processes.
• Undertake ad-hoc projects and other job duties which may be assigned from time to time.
• Financial management and review of Sales, Inventory and Service activities and costs
• Preparing financial management reports, including monthly and annual financial planning and forecasting, advising on tax
• Co-ordinate the work through the process between management, bank relationship manager, and external auditor
• Ensure compliance with company policies and the relevant accounting standards
• Prepare journal entries with supporting documents in accordance with accounting principles and IFRS

Treasury

• Prepare monthly cash flows forecast- Liquidity reporting
• Monitor cash flows and bank balance position
• Monitor internal/external loan and interest repayment in accordance to the agreed repayment schedule
• Monitor hedging, monthly intercompany netting and confirmation

Tax/ GST reporting

• Preparation of submission of GST returns
• Tax preparation and reporting

Requirements:

• Minimum Diploma/Degree in Accountancy or ACCA Level 2 or degree holder.
• Minimum with 3-5 years including accounting and operations experiences.
• Proficient in Microsoft Office Application especially in Ms-Excel & Ms-Word.
• Meticulous, organized and ability to handle multi-task in a dynamic/fast-paced environment.
• A resourceful team player with strong analytical, problem solving skills, ability to communicate efficiently and effectively to all levels.
• Able to work under pressure and meet tight deadlines with minimum supervision.

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

We regret that only shortlisted candidates will be notified.

Key Responsibilities
• Manage, coordinate, and track the recruitment, on-boarding, promotion and exit of specialist, non-specialist and visiting medical staff.
• Plan and execute processes and approvals for clinical training requests, sponsorships and honorariums.
• Administer HR system approvals and provide planning support to the roster team.
• Administer training and education hours, credentialing and privileging required for the maintenance of medical practice.
• Manage and execute processes for the onboarding and exit of foreign clinical fellows.
• Manage and execute support for clinical operations such as tracking and follow up of work list statuses and audits.
• Prepare medical manpower, training, sponsorship, productivity reports and any other reports for Head of Department, Clinical Director and Head, Ops and Planning Section.
• Organize, manage, and coordinate department clinical workshops and events.
• Any other matters such as office management, staff directory, asset lists.

Requirements

• Degree Holder with minimum 1 year relevant work experience
• This role revolves around Clinical Admin
• Manage and ensure smooth operations in supporting Clinicians

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Summary

Responsible to oversee daily operations at our store, supervise the operational and organizational standards of the store. Undertaking administrative tasks, monitoring inventory levels, and make sure all items required for stores are delivered at time. Lead a team member at store.

Key Duties and Responsibilities

Store

• Review and improve current planning, storage method and organizing of inventory to enhance efficiency and streamline operations.
• Prepare detailed reports on buying trends and site requirements to support informed decision- making.
• Oversee and monitor inventory levels to maintain optimal stock levels and support project timelines.
• Ensure store compliance with regulatory standards and practices related to health, safety, and the environment.
• Deliver excellent service to ensure smooth running of operations.
• Should initiate cost control and should monitor materials movement.

Workshop

• Oversee the repair and maintenance of machinery, vehicles, and equipment to ensure optimal performance and longevity.
• Manage timely logistics arrangement for raw materials, vehicles, machinery and equipment, in close coordination with operations team to avoid delays and optimize resource allocation.
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs.
• Handle the renewal of Insurances, Road Tax, VPC and other related documents for vehicles and machineries.
• Implement strategies for effective resource utilization to support operational goals and minimize waste.
• Foster the growth of department staff through mentorship, training and professional development.
• Lead the department to achieve company goals and drive improvements in overall efficiency.

Requirements

• Diploma or equivalent qualification
• Relevant experience in the construction field is preferred and added advantage
• Strong leadership and customer management abilities
• Excellent communication and interpersonal skills

Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, it provides integrated solutions and quality services to our clients.

Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy, while reducing operational cost and improving operational risk. Commitment to quality and continuous process improvement is at the heart of all Asia Operations activities. It is thus one of the key functions to facilitate and drive Azqore to reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value and increasing their satisfaction.

Within Asia Operations, the Securities team is responsible for processing and managing the risk relating to securities & derivatives settlements, securities transfers, corporate actions, asset creation and maintenance.

The incumbent will be part of this exciting function and is responsible for:

• The processing and controls of the processes within the Securities function.
• Ensuring efficiency and productivity in delivering quality services to Azqore’s clients.
• Working closely with his/her colleagues to provide clients with technical expertise and solutions, in a comprehensive, timely and accurate manner.
• Play an instrumental role in facilitating the business growth of Azqore and its clients, through ensuring the processing of client’s banking transactions, with high quality output and excellence management of risk

Your responsibilities

• Responsible for the management of the Corporate Actions processing within the Asia Securities Operations team. Understanding of the core system and process workflows are essential.
• Ensure operational efficiency and excellence and maintain low levels of operational risk
• Align the Asia Securities Operations team members to the Operations and Company goals and vision
• Point of contact for Asian clients and relevant stakeholders on all Corporate Actions queries, concerns and issues
• There is an expectation that he/she understands the relevant markets and demonstrate front-to-back knowledge of the process(es) he/she is managing
• Act as deputy Head of Asia Securities Operations.
• Lead Operations projects and initiatives, including the migration of remaining Corporate Actions processes into Asia
• Drive cross border collaboration and strengthen communication channels between the Swiss and Singapore teams
• Enhance client service standards within the team, and consequently positive impact the client ratings for Operations

Your core competencies

• You have a Bachelor degree, and / or professional qualification in Banking / Finance.
• At least 10 years of relevant experience in Corporate Actions processes, with the recent 5 years in people management.
• Familiar with financial products as well as the market infrastructures, regulations and operational risks.
• Knowledgeable about SWIFT messages types and front-to-back
• Proven track record in Client Service & Stakeholder Management Skills
• Strong communication and influencing skills

We are looking for experienced and well qualified local Tamil teachers (part time) to teach Kindergarten Tamil classes at any our 5 branches with the following profile:

• Excellent communication skills, and bilingual (in English and Tamil languages).
• Has an excellent academic track record.
• Creative, inspiring and an excellent motivator.
• Possesses a bachelor degree or diploma in Education.
• Possesses a degree or diploma in Tamil language.
• ECDA / NIE trained.
• Experience in conductiong online lessons.
• Experience in teaching of Tamil at local kindergarten schools.

Job Title: Service Delivery Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

Scope of Work:

a. Typing / printing

b. Data entry work

c. Reception duties

d. Answering telephone calls from teachers, parents and members of the public

e. Data collation of surveys

f. Preparation of refreshements for school event

g. Sorting and delivery for items delivered to the school

h. Attend to students who are unwell / injuried in the sick bay.

i. Assist school staff with binding and lamination works

j.Maintain the school’s stores for office supplies and stationeries

k. Other ad-hoc duties

Qualifications, skills and experience:

- GCE ‘O’ Level

- Pleasant personality

- Ability to use Office Programmes such as Microsoft Office / Microsoft Excel

- Meticulous personality

- Preferably first-aid trained

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 1 year.

Personnel to be deployed at the following hours:

- Mondays to Fridays: 7.30am to 12:30pm.

- Service not required on Saturdays, Sundays and gazetted public holidays

Location: CHIJ Kellock, 1 Bukit Teresa Road Singapore 099757

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Job Description

• Industry/ Organization Type: Event Management
• Position Title: Business Development Manager
• Working Location: Toa Payoh
• Working Hours: 5 days (Mon to Fri, 10AM – 6PM)
• Salary Package: Basic Salary up to $6,500 + AWS + Variable Bonus + Incentive Scheme
• Duration: Permanent

Key Responsibilities

• Build and nurture strong connections with clients, managing the pipeline from qualification to closing deals
• Identify and profile potential accounts to expand our client base, connecting with selected industries and businesses through personalised outreach
• Unearth new business opportunities and qualify them for further engagement
• Create compelling presentation materials and accurate quotations that impress our clients
• Work closely with project managers to ensure seamless execution of events and align client expectations
• Attend industry events and networking functions to promote our agency and explore new business opportunities
• Track and report on business development activities and sales metrics, using data to identify areas for improvement
• Stay updated on industry trends and innovations to keep our strategies fresh and competitive

APPLY NOW!!!

• Minimum Diploma/Degree in Business Administration, or relevant discipline
• Has 3-5 years of sales experience, with a bonus for experience in event agencies
• Excellent communication and presentation skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70655 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Business Development Executive
• Working Location: Pioneer
• Working Hours: 5 Days, Mon – Fri (8.30am – 5.30pm)
• Salary Package: Basic Salary + Commission + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Oversee all sales and marketing initiatives, striving to meet daily KPIs and monthly sales targets.
• Lead and direct the Sales & Marketing Department, setting priorities and direction.
• Identify and cultivate potential growth opportunities in both domestic and international markets.
• Respond to customer needs and requirements, providing timely after-sales support.
• Strengthen corporate and brand visibility.
• Set goals, create marketing and promotional strategies in collaboration with clients.
• Develop and nurture new and existing clients’ relationship.
• Generate leads from various sales activities and convert them into sales opportunities.
• Introduce new services to existing and potential clients.
• Conduct client retention initiatives.
• Participate and lead sales and marketing initiatives related to corporate sales.

APPLY NOW!!!

• Minimum Diploma or Degree in International Business, Marketing, or a related field.
• Proven experience in Sales and Marketing (Account Management/ Business Development).
• At least 3 years of experience in 3PL Supply Chain operations.
• Exceptional proficiency in Japanese speaking, reading and writing to effectively communicate with Japanese clients.
• Excellent communication, presentation, and negotiation skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70691 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Food Manufacturing
• Position Title: Food Technologist (R&D)
• Working Location: Clementi
• Working Hours: 5.5 days (Mon to Fri 8AM – 5PM, Sat 8AM – 12PM)
• Salary Package: Basic Salary up to $2,500 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Develop and test new food products, recipes, and formulations.
• Innovate and enhance existing products to meet consumer preferences and market trends.
• Implement and oversee quality control procedures to ensure product consistency and compliance with safety standards
• Conduct research on food ingredients, processing methods, and preservation techniques
• Ensure all products and processes comply with local and international food safety regulations, including HACCP, FDA, and other relevant standards
• Work with production teams to optimize manufacturing processes
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Diploma/Degree in Food Science, Food Technology, or a related field
• Has 1 year of experience in food product development or a similar role.
• Strong understanding of food science principles and food processing techniques

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70729 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

A General Manager (Construction) typically oversees the daily operations of construction projects, ensuring they are completed on time, within budget, and to the required quality standards. Here are some common responsibilities and requirements for this role:

Responsibilities:

• Project Management: Overseeing the planning, execution, and completion of construction projects.
• Team Leadership: Managing and guiding a team of engineers, project managers, and other construction professionals.
• Budget Management: Ensuring projects stay within budget and managing financial resources effectively.
• Client Interaction: Communicating with clients to manage their expectations and report on project progress.
• Problem Solving: Identifying and resolving issues that arise during construction projects.
• Compliance: Ensuring all projects comply with relevant regulations and standards.

Responsibilities:

• Handle incoming and outgoing calls and sales enquiries
• To generate Purchase Order, sales quotations and sales report
• Support sales and after sales service of foundation equipment
• Documents and filing duties
• Other ad-hoc duties assign by superior

Requirements:

• O level or equivalent
• Preferably with 1- 2 years of working experience
• Proficient in MS Office
• Independent & organized, have good communication skills

As a Salesforce Solution consultant, you will play a pivotal role in designing and implementing scalable and robust solutions on the Salesforce platform. Your primary responsibilities will include understanding business requirements, translating them into technical solutions, and providing leadership throughout the development lifecycle. This role requires a deep understanding of Salesforce capabilities, excellent communication skills, and the ability to collaborate with cross-functional teams.

Key Responsibilities:

• Work closely with stakeholders to understand business requirements and translate them into technical solutions on the Salesforce platform.
• Design and develop custom solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
• Lead the development and implementation of Salesforce-based applications, including integrations with third-party systems.
• Architect and optimize data models, ensuring data integrity and performance within the Salesforce environment.
• Collaborate with other developers and administrators to deliver high-quality solutions in a timely manner.
• Provide technical expertise and guidance on best practices related to Salesforce development.
• Participate in code reviews and mentor junior developers, fostering a culture of continuous learning and improvement.
• Stay current on Salesforce platform updates, industry trends, and emerging technologies.
• Provide training and support to end-users and administrators.
• Assist in the resolution of post-implementation issues and ongoing system enhancements.

Job Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• In-depth knowledge of Salesforce platform capabilities, best practices, and integration techniques.
• Excellent communication and interpersonal skills with the ability to convey technical concepts to non-technical stakeholders.
• Experience working in an Agile development environment.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

We are seeking team members to join our Off-Hours Team Processing (OHTP) initiative during the festive season. The OHTP team plays a crucial role in efficiently organizing, tagging, and restocking new merchandise outside of customer hours.

Responsibilities:

• Organize incoming cartons by category.
• Open cartons and sort products by category, collection, color, and size.
• Apply sensor tags to products.
• Move new items and restock replenishments to the sales floor.
• Back-stock any surplus items in the back of house (BOH).

Shift Details:

• Working Days: Monday to Friday
• Hours: 7:00 AM or 12:00 PM

Employment Period:

• Start Date: Immediate to ending on 31 January 2025 (possible to renew)
• Notice Period: 1 Week

Salary

• Monday - Thursday: $14/hr
• Friday - Sunday: $16/hr
• PH X2

Job Overview

We are seeking a proactive and technically skilled IT Executive professional to provide end-user support and assist in the troubleshooting and maintenance of IT systems across both Mac and Windows operating systems. The ideal candidate will have a strong background in supporting and resolving technical issues, ensuring a smooth and efficient working environment for all employees. You will also assist in maintaining hardware and software resources, offering exceptional customer support, and delivering solutions to both basic and complex IT issues.

Key Responsibilities

End-User Support:

• Provide technical support to internal users on both Mac and Windows OS devices, including desktops, laptops, and mobile devices.
• Troubleshoot, diagnose, and resolve issues related to hardware, software, network, and system configurations.
• Respond promptly to IT support tickets, offering timely resolutions or escalating issues to the appropriate teams as needed.

System Maintenance & Configuration:

• Perform operating system installations, software setups, and updates on Mac and Windows platforms.
• Configure, maintain, and upgrade end-user hardware and software, ensuring all devices are functioning optimally.
• Support the setup and configuration of email, network connectivity, and other IT systems.

Hardware & Software Support:

• Provide assistance with various hardware components (e.g., printers, scanners, monitors) and troubleshoot related issues across both Mac and Windows environments.
• Ensure regular software updates and patches are applied to both Mac and Windows systems to maintain security and performance.

User Account Management:

• Create, manage, and troubleshoot user accounts, permissions, and access on both Mac and Windows platforms.
• Assist with onboarding and offboarding processes, ensuring the proper provisioning and deprovisioning of systems, applications, and access rights.

Network & System Troubleshooting:

• Diagnose and resolve network connectivity issues affecting both Mac and Windows devices.
• Troubleshoot and resolve issues related to VPN, Wi-Fi, and internal network access for remote and onsite employees.

Security & Compliance:

• Ensure compliance with internal IT policies and security standards across both Mac and Windows OS platforms.
• Monitor and apply security patches, antivirus definitions, and system updates to protect against malware and cyber threats.

Documentation & Reporting:

• Maintain accurate documentation for IT incidents, requests, and resolutions.
• Provide regular reports on recurring technical issues, user satisfaction, and system performance to the IT department.

Training & Support:

• Offer guidance and training to employees on the effective use of both Mac and Windows OS systems, applications, and tools.
• Create and update user guides, FAQs, and documentation to help users troubleshoot common issues independently.

Job Specifications:

Education: A diploma or degree in Information Technology, Computer Science, or a related field.

Experience: Minimum of 2-3 years of hands-on experience providing helpdesk support in an IT environment, specifically supporting both Mac and Windows operating systems.

Technical Skills Required:

• Operating Systems: Proficiency in both Mac OS (macOS) and Windows OS environments, including installation, configuration, and troubleshooting.
• Hardware Support: Experience in supporting desktops, laptops, and peripherals for both Mac and Windows systems.
• Software Support: Proficient in common software applications such as Microsoft Office Suite, Outlook, and other productivity tools, as well as Mac-specific applications like Safari, Mail, and iWork.
• Network Troubleshooting: Knowledge of troubleshooting network-related issues, including Wi-Fi, VPN connectivity, and LAN access.
• Remote Support Tools: Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop Protocol, etc.).
• Security Software: Familiarity with antivirus and endpoint security tools such as TrendMicro, Symantec, or McAfee on both Mac and Windows systems.

Desired Soft Skills:

• Customer Service Orientation: Strong communication skills with the ability to provide excellent customer service and support, both over the phone and in-person.
• Problem-Solving: Ability to troubleshoot complex technical issues in a calm and methodical manner.
• Organizational Skills: Capable of managing multiple support tickets, priorities, and tasks efficiently.
• Team Collaboration: Ability to work well within a team environment and collaborate with other IT professionals.
• Adaptability: Quick learner, adaptable to new technologies and methods of troubleshooting.

Additional Skills & Knowledge (Preferred):

• Mac OS & Windows Administration: Familiarity with system administration tasks on Mac and Windows platforms (e.g., user account management, system monitoring).
• Cloud Services: Experience with cloud-based tools such as Office 365, OneDrive, or Google Workspace.
• ITIL Foundation Knowledge: Understanding of ITIL practices for incident management and support.