What do these jobs do in general?
The Driver takes responsibility for safe delivery and retrieval of customers or client’s assets such as household goods, documents, and property. In addition to driving responsibilities, they will also provide customer service, picking, packing, unpacking, stowing, moving, materials handling, fitting, installing, detailing and recording inventory. Additional responsibilities include picking up and dropping off staff and ensuring the delivery schedule is maintained. Drivers are also responsible for carrying out vehicle maintenance checks and keeping company vehicles clean.
Competencies for these jobs
Customer Service
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, maintains pleasant and professional image.
Productivity
Manages a fair workload, volunteers for additional work, prioritises tasks, develops good work procedures, manages time well, handles information flow.
Quality
Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems, takes responsibility for and deals with quality issues. Strives for high quality performance in self and in the team; delivers timely and accurate results; resilient when responding to situations that are not going well.
Reliability
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Work
Environment/Safety
Management Promotes mutual respect, keeps workplace clean and safe, supports safety programmes.
