Responsibilities:

• Assist to develop new and/or refresh Design Guidelines.
• Review design, explore opportunities for improvement with innovative ideas and practical solutions throughout the engagement with tenant on design and fit out matters for timely store opening.
• Effective communication and collaboration with Centre Management team and leasing colleagues in concluding requirements for mutual agreement and tenant engagement.
• Support property feasibility studies and involve actively in the upkeep of property design enhancement works.
• Keeping current of market and consumer behaviour, trends and design to share with teammates and tenants to keep designs updated.
• Involve in the data management of properties architectural drawings.
• Represent Tenancy Design Management in property New or AEI projects:
• Support CMO team in design briefs and reviews, coordination with cross-departments for environment design and site progress.
• Constant communication with external stakeholders such as consultants and main contractor on authority submission matter and up-to-date drawings and project provisions.
• Maintain strong relationship with tenants and their designer/ contractor to ensure good communication and updates on design progress and fit out matters.
• Regular updates to team on the progress of tenant’s timeliness for design submission and scheduled opening.
• Be an excellent team-player to successfully open the mall with high numbers of store opening.

Requirement:

• Degree or Diploma in architectural, interior design or equivalent
• Minimum 5 years of experience in retail interior design and fitout

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 1 year of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for all day-to-day operations of the company's owned e-commerce system, including responding to customer queries, relevant documentation, and liaising with internal and external stakeholders and partners for order fulfilment.
• Support the e-commerce strategy, including web development to enhance to e-commerce site, content management, pricing management, sales materials and ensure best practice is maintained across the website.
• Managing and working with wider teams, partners and vendors.
• Collaborate with marketing team to create a comms strategy to increase sales by driving awareness of the platform and drive conversion.
• Plan, implement and track sales to optimize results and meet commercial goals and KPIs.
• Other adhoc tasks as assigned from time to time by your Reporting Officer.

• 2 - 3 years of working experience in E-Commerce Channel Management.
• Hands-on experience with Adobe Experience Manager and Adobe Commerce (Magento).
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and stakeholders.
• Meticulous with exceptional attention to detail.
• Strong analytical skills and data-driven mindset, ROI driven.
• Strong project management abilities, including the coordination of multiple tasks and stakeholders and the ability to manage deadlines.
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required.
• Work location: Expo.

Account Director

What this job involves:

Service Delivery

• Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs)
• Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.
• Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)
• Work in conjunction with the region’s Site Leads to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.
• Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.
• Ensure all contractual and ad-hoc reports are delivered on time
• Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL
• Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.
• Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget
• Ensure participation in any planned or unplanned power shutdowns and support the engineering team as required
• Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required
• Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times.
• Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand

Financial Management

• Be responsible for relevant portfolio’s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the contractual price, including raising all relevant Change Requests
• Be responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
• Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
• Participate in regular reforecasting activities
• Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets
• Ensure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract terms
• Ensure the supply chain is paid as per payment terms within the individual agreements

Human Resource Management

• Be responsible for monitoring and managing the IPMPs of the subordinate staff. Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basis
• Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures
• Provide support for succession planning to direct reports
• Engage in the remuneration process at required intervals as dictated by the JLL business

Risk Management

• Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation
• Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.
• Ensure all incidents are reported as per the Bank’s and JLL internal reporting procedures
• Ensure that a suitable emergency escalation process is in place and that Emergency call-Out & Rectification Services are conducted swiftly and efficiently. Ensure communications are escalated both within JLL and the client organization

Leadership/Self-Management

• Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
• Gains respect of senior leaders in the Bank
• Gains respect of JLL people and clients.

Ideal Experience

• A tertiary qualification in Building / Facilities Management, Business Administration or related subject preferred, with a minimum of 10 years’ experience in Facility, Property or related field, ideally with a Finance Sector Client.
• Strong analytical, organization and presentation skills.
• Strong finance management
• Excellent computer skills including Microsoft suite of products essential.

Critical Competencies for Success

Leadership

• Acts as a role model for JLL by behaving consistently with cultural requirements, participating in company activities. Act as ambassador and lead by example regarding JLL Code of Ethics.
• Sets objectives and measurable goals and motivates others to achieve them.

Personal Effectiveness

• Works with the Client CRE team, Client Business Units and Vendors to deliver superior service.
• Is strongly goal-oriented to meet all performance targets.
• Searches out improvement opportunities and empowers the team to implement them.
• Coaches and develops staff and provides regular feedback and guidance.

Decision Making

• Sets stretch targets for self and others. Rigorously monitors and manages individual and team performance.
• Is able to make tough decisions that resolve problems or improves operations.
• Actively searches out opportunities to achieve best results.

Communication

• Promotes open, constructive and collaborative relations with the Client at all levels.
• Regularly communicates vision, strategy, plans and performance in a clear and motivational manner
• Listens effectively and communicates through actions and example.

Job Description

• Ensure that centres / departments comply with Standard Operating Procedures (SOPs) including Internal Data Protection Policies, through internal audits
• Finalise audit reports and follow-up on non-compliance to SOPs
• Discuss findings with respective centres / departments, where appropriate
• Assist centres to comply with regulations [e.g. through better understanding of PersonalData Protection Act (PDPA)]
• Review practices to identify areas for improvement in SOPs
• Conduct periodic reviews of procurement activities and purchases, ensuring adherence to stipulated thresholds, policies and procedures.
• Provide support to fundraising events
• Provide support to Annual General Meeting and other relevant meetings
• Assist in risk and crisis management
• Any other duties as assigned

Requirements

• At least 3 years’ experience in Internal / External Audit
• Minimum Diploma in Accounting or relevant accounting qualification
• Proficiency in Microsoft Office
• Meticulous and analytical
• Good written and verbal communication skills
• Strong team player with good interpersonal and time management skills
• Positive, proactive and solution oriented – a problem solver who finds ways to overcome challenges and get things done
• Takes full ownership of assigned responsibilities
• Has initiative and driven to go beyond the minimum requirements, not a “check-the-box” mentality
• Familiar with PDPA

If you love advising and guiding clients, are passionate about creative and communications industry, pushing ideas and strategies, explore joining us as an Assistant Account Director / Account Director

As the Assistant Account Director / Account Director, you will have the opportunity to strategise and boost the client’s experience with the Company, to maximise the potential in client retention, in order to build a profitable and sustainable business. This includes the (a) effective and efficient management of the Client services team (b) evaluate leads and drive winning pitches, and (c) oversee and drive initiatives to improve on strategies to better serve the changing needs of customers.

Reporting to Managing director, you will:

• Drive new business developments through seasoned sales techniques; for both new and existing clients
• Guide agency team to win pitches through strong client knowledge and insights
• Champion strategies and ideas for integrated campaigns (brand, advertising, PR, content, social, digital, sustainability, ESG-focused)
• Develop and actively oversee company sales targets
• Inspire and influence clients, creatives and project members
• Guide team of 5; grow their expertise and steering their accounts / issues in accounts
• Oversees project management of team members
• Keep abreast on latest trends and thoughts, best practices and competitive movements on-ground
• Drive marketing planning and implementation for company
• Co-steer agency business and cultural directions with senior management

Qualifications, Skills & Experiences Required

• Degree in Business, Marketing, Communications, Psychology or of related discipline
• At least 3 years director or 6 years senior manager experience within agency
• Prefers boutique advertising agency or brand consultancy experience
• Experienced in agency operations and workflow
• Experienced in leading and guiding a team
• Technically strong in at least 2 out of 4 areas below - Research, Strategic branding, 360 campaigns, PR/social media; able to advise clients in those areas
• Knowledgeable in sustainability practices in marketing and beyond and is keen to deploy initiatives for client
• Able to read clients like a book and manage them; Strong account planning and management skills
• Able to manage sales targets and marketing budgets
• Write, speak and express yourself like a pro
• Positive personality, creative and collaborative

Please share your

a) CV

b) Current and expected remuneration package

c) Earliest date of availability

d) Work samples esp. strategic briefs and communications / marketing plans

Summary:

• Basic salary up to $3000
• Performance bonus
• Location: Changi
• 5 days work week
• Proper HR related training and guidance will be provided
• No relevant experience welcome to apply!

Key Responsibilities:

• Work closely with employment agencies and source for good candidates
• Perform interview and select the right candidate for the company
• Follow MOM rules and regulations for employment
• Keep record of staff leaves
• Handle office administrative tasks and office purchase
• Upkeep company's assets
• Other related ad-hoc duties

Key Requirements:

• Able to attend HR related courses when required
• Bilingual in Mandarin language to deal with Mandarin speaking clients
• Candidates without relevant experience but keen to learn are welcomed

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845