Employment Type: 1-year contract (renewable subject to work performance)

Salary: Up to S$5,500

Location: Serangoon North (onsite)

Key Responsibilities:

• Collaborate with internal stakeholders for tender and quotation updates.
• Liaise with Procurement and Contract Managers on requests.
• Renew maintenance contracts, overseeing the entire process from approval to award.
• Prepare letters of award and compile contract documentation.
• Coordinate contract commencement meetings with vendors.
• Conduct final account assessments before contract expiry.
• Manage and maintain records of maintenance contracts.
• Analyze contractor assessment results and coordinate vendor management with Facilities Managers.
• Assist with audits and reporting related to contracts and vendors.
• Perform administrative tasks as assigned and support team members.

Requirements:

• Diploma/Degree in Quantity Surveying or Facilities Management.
• Minimum 3 years of experience in contract management / procurement in building facilities/ services related.
• Experience in dealing with tender management (e.g. calling tender, tender evaluation, and tender award).
• Candidates with Quantity Surveying background is advantageous.
• Strong understanding of procurement processes and budgeting.
• Team player, organized, detail-oriented, and able to work under tight deadlines.
• Proficient in Microsoft Office; experience with e-sourcing tools like Ariba, Acubuy, and SAP is a plus.
• Good verbal and written communication skills.

RESPONSIBILITIES

• Provide administrative and marketing support to the Sales & Marketing Divisions
• Prepare quotations, follow up on sales orders and tender preparations
• Generate reports and maintenance of database
• Help to build and maintain good relationship with customers

REQUIREMENTS

• Diploma/Degree holders, preferably with the background of medical, scientific or equivalent
• Prior experience in the medical/scientific equipment, devices and consumables industry would be an added advantage
• Entry level candidates are welcome to apply
• Good communication skills
• Proficient in Microsoft Office
• Meticulous and organized
• Good attitude and willingness to learn
• Knowledge of SAP/SAGE will be an additional advantage
• Good team player

Job Description

• Industry/ Organization Type: Manufacturing/ Food Production
• Position Title: HR Executive
• Working Location: Senoko
• Working Hours: 5 days (Mon – Fri, 8am – 6pm)
• Salary Package: Up to $5,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Manage the full spectrum of HR functions.
• Handle end-to-end recruitment, including sourcing, screening, interviewing, and hiring.
• Oversee payroll functions, ensuring accurate and timely monthly payroll processing.
• Administer work pass applications, renewals, and cancellations.
• Develop and implement HR policies and procedures in compliance with legal regulations.
• Manage the onboarding and offboarding processes.
• Address employee relations issues and provide appropriate solutions.
• Maintain employee data, records, and reports for HR projects and initiatives.
• Assist with other HR-related tasks as assigned by the HR Manager.

APPLY NOW!!!

• At least 2 years of relevant HR experience specifically in the F&B industry.
• Minimum Diploma in HR Management, Business Administration or any related field.
• Knowledge of MOM regulations and experience in handling work pass applications.
• Able to commit OT as and when needed.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #68110 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Summary of the Role :

We are looking to employ an enthusiastic and customer-oriented inside sales executive to generate quality leads as well as follow up on inbound email and telephone inquiries. The inside sales executive's responsibilities include updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.

Responsibilities:

· Maintaining long-lasting relationships with existing customers through exceptional after-sales service.

· Actively sourcing new sales opportunities through cold-calling and emailing.

· Developing in-depth knowledge of product features and benefits.

· Utilizing virtual meetings to build relationships with new customers.

· Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.

· Advising customers on suitable product selection based on their needs and specifications.

· Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

· Following up on sales inquiries that are made by potential customers through different channels.

· Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

· Perform 1st level troubleshooting on servers and network issues with regards to log collection/security tools.

· Generate reports on security metrics, incidents, and remediation efforts for management.

· Maintain accurate documentation of incidents, security changes, and system configurations.

· Any other ad-hoc duties as required or assigned.

Requirements:

· Minimum diploma / degree in any field.

· Experience in Information Technology would be advantage.

· Able to read and speak Japanese to liaise with Japanese customers would be an advantage.

· Experience in sales in managed services will be given priority.

· Candidate excellent communication skills with no experience may apply.

· Excellent negotiation and consultative sales skills.

· Effective communication skills.

· Exceptional customer service skills.

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

3 best things about the role:

• Be part of a Company that is a leading innovator in world-class forklift and material handling equipment.
• Work alongside a fun and outgoing Sales Team that is supportive and collaborative.
• Work at a Company that values good people, with a culture of developing employees and promoting from within.

About the role

Crown Equipment is currently seeking an individual to join the Sales Team based in our Singapore Branch Office as a Territory Executive.

As a Territory Executive, you will be responsible for driving revenue growth and expanding the market reach by building and maintaining customer relationships. You will also exceed the sales budget in a specified territory by managing existing clients and sourcing new business in providing Material Handling Solutions.

This will be a great opportunity to develop and execute a sales plan for the assigned territory. You will negotiate contracts and agreements with customers to close sales deals and provide product information, pricing and support to customers.

Key Areas of Responsibilities

Sales Targets

• Achieve a minimum order intake per month in Territory Management Sales as set by the company.
• Meet the minimum KPI requirements set by the company.
• Achieve goals for rental net gain initiatives.

Territory Management

• Effectively manage a defined territory, including identifying new sales opportunities while managing an existing customer base.
• Develop a dedicated plan to maximize selling time and fully develop the territory's potential.
• Implement daily territory/time management plans with clear objectives for what needs to be achieved each day.
• Offer all of Crown’s goods and services.

Product Demonstrations

• Effectively execute a minimum number of product demonstrations per month in accordance with set KPIs.
• Ensure all demonstrations are carried out in a professional manner with minimal expense to the Company.
• Demonstrate comprehensive product knowledge, which is a key deliverable, and understand the full product range.

Customer Enquiries

• Follow up on all customer inquiries promptly and professionally.
• Execute a minimum KPI of at least 18 contact calls with customers per week. These calls should have a specific purpose and an "SSP" (Strategic Selling Plan).
• Manage and maintain open inquiries effectively on a daily/weekly basis.

Team Participation

• At regular intervals, you will be required to attend team functions and product training sessions. You may also be asked to assist and support fellow colleagues with inquiries and demonstrations.
• Attend weekly sales meetings, or if in a regional area, join via video conference.

Customer Satisfaction

• Ensure that all prospective customers receive prompt, professional service when responding to inquiries, presenting proposals/solutions, and finalizing transactions upon delivery.
• Maintain regular communication with all existing and prospective clients to ensure total customer satisfaction.

Accounts Receivables

• Closely monitor customers’ Accounts Receivables (AR) and send updates as required.
• Engage with customers regarding any outstanding debts owed to the Company and assist in resolving them.

Knowledge, Skills & Experience

• Industry experience
• Demonstrative success in sales
• High Energy and Motivation
• Results Orientated
• Communication, Negotiation and Organisation Skills
• Ability to work under pressure & meet deadlines
• Excellent presentation skills

Qualifications

•  Graduate Degree

• At least 1-2 years in heavy machinery, MHE and automotive industry

• Insurance and Medical benefits
• Attractive salary package

Job Responsibilities

• Provide basic case management for persons living with dementia and carers, including the provision of information, service linkages with appropriate resources and support.
• Plan, facilitate and coordinate group activities for DSC including the acquisition, development and preparation of activity materials and resources.
• Assist with implementation of psychosocial interventions under supervision, such as Cognitive Stimulation Therapy, and reminiscence programmes
• Conduct basic screening and assessments for persons living with dementia, including those with Young Onset Dementia, for activity planning.
• Provide guidance to care staff – including programme coordinators and programme assistants, volunteers, and caregiver peers.
• Engage with various internal and/or external stakeholders to ensure smooth running of activity programme.
• Perform admin work and documentation such as maintenance of float, admission registration, monitor grants’ KPIs, capturing of outcome measures, etc.
• Organize and conduct outreach to increase dementia awareness and promote early identification.
• Support clients with or who are at risk of dementia by linking them to the necessary support and resources.
• Explore new avenues of collaboration with community partners and stakeholders.
• Any other duties as may be assigned.

REQUIREMENTS

• Degree in psychology, social work, community development or relevant discipline, with minimum 2 years of experience in community engagement work.
• Prior experience in working with persons with dementia or carers is an added advantage.
• Competencies: Self-motivated, resourceful, good attention to details, leadership quality, ability to plan and implement ideas, and comfortable in speaking with group.
• Ability to work on Saturdays when needed.

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

This role overseeing and handle company's facilities maintenance

and administrative duties

1. Handles proactive and preventative maintenance works to the building facilities/ system/ equipment (Example: telephone system, goods hoist lifts system, passenger lifts system, car lift, dumbwaiter, ACMV system, fire protection system, sanitary & plumbing system etc.). To ensure that all systems are in good functioning condition. If any repair or replacement are required, source for quotations and coordinate with the various stakeholders for the work to be carried out.

2. Make frequent trips to the various facilities within the Group to carry out routine inspection.

3. Contact and coordinate with both internal and external stakeholders / vendors on all the service maintenance, repair works and scheduling matters.

4. After completion by external vendor, conduct visual inspection to ensure that the works are carried out properly and satisfactorily.

5. Conduct bi-weekly night inspection to ensure the functionality of all the building signage and building security lighting.

6. Administrative duties such as preparation, verification & processing of Purchase Requisition/ Purchase Order and Invoices etc.

7. Updating of maintenance schedule and incurred expenditure reports.

8. Prepare annual building maintenance expenditure and budgetary reports.

9. Renewal of factory license, signage advertisement license, electrical installation license, subletting application, etc., and submission of new applications to relevant authorities whenever necessary.

10. To ensure that there is adequate stock for all toiletries and groceries supplies and place order if the stock is running low.

11. Prepare proposal to the management for any proposed improvement/ repair/ replacement work.

12. Assist in any ad hoc A&A/ upgrading/ improvement projects. Coordinate with the project consultants/ contractors and monitoring the project progress.

13. Review of drawings, building plans to ensure that the design specification complies to the owner’s requirement as well as to the statutory code of practice/regulation.

14. Quality control of work done by contractor to ensure that all works carried out are in accordance with the approved drawings, work scopes and technical specifications.

15. Any other suitable duties that may be assigned by the Management from time to time

This is a 1 Year Contract role.

Responsibilities:

1. IT Operations

• Manage Incident tickets and Request Ticket raised by business users
• Collaborate with helpdesk, regional second level and third level support, external vendor and HQ team to resolve IT systems issues. This includes all processes to achieve resolution.
• Support IT systems usage questions from users
• Create and maintain SQL based reports
• Troubleshoot IT systems issue
• First level support on IT security issues.
• Manage business users’ expectation on IT processes such as incident management, Change Management, Demand Management, Request Management and Security policies
• Attend conference calls for incident management, release management
• Manage all IT systems as first level support and implement all and new processes for support and maintenance

2. Other Tasks

• Work with IT team to generate IT reporting, showcasing IT KPI on a regular basis
• Train with IT team to upgrade knowledge on newly implemented systems
• Provide I.T. Training to business users on Cybersecurity topics and new system enhancements
• Perform documentation on new guidelines, system design and processes

Education & Work experience

• Work experience: At least 6 years’ experience as helpdesk, Onsite IT, server management
• Cross-cultural experience: Ability to work productively and maintain effective relationship in multi-disciplinary and multi-cultural teams;
• Education: Computer Science, Computer Engineering, Informatics, Information Management

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Job Description:

Provide legal and secretariat support to the company, including but not limited to:

• Responsible for the reviewing (and occasionally drafting) of legal and company secretarial related documents, with the main focus on Singapore-based contracts;
• Handle, monitor, liaise and follow-up on contractual issues, dispute settlements and document management;
• Assist with the identification and mitigation of legal risks in projects and business operations, develop and implement strategies when necessary;
• Ensure compliance with local regulations, codes, standards and laws, and monitor the relevant changes and advise on potential impacts;
• Ensure proper documentation and record-keeping of all legal files, contracts, agreements and correspondence related to the projects;
• Coordinate with internal stakeholders and external professionals for corporate affairs; and
• Other ad-hoc duties as assigned by the superiors and management.

Job Requirements:

• A Bachelor’s degree in Law or an equivalent discipline.
• Knowledge of IP law, Employment and Workplace Health and Safety regulations, Corporate Governance, and standard contract forms such as PSSCOC, FIDIC, and others will be advantageous.
• Ability to negotiate and draft contracts, amendments, and change orders, and ensure compliance with the relevant regulations.
• Familiarity with dispute resolution mechanisms, including arbitration, mediation and litigation.
• Awareness of liability issues arising from defects, delays, or accidents on site.
• Ability to think critically and propose practical legal solutions to complex business challenges.
• Precision in reviewing contracts, legal documents, and compliance reports.
• Manage multiple legal issues concurrently without compromising the quality of work.
• A strong sense of professional ethics and integrity, particularly when advising the company on legal risk.

• Position : Sales Executive ( Outdoor)
• Office Location: Jalan Buroh ( Boon Lay )
• Salary : $3500- $4500 + Comm + Car Allowance
• Working Day : 5 days
• Working Hours: 830am- 530pm

Job Responsibilities:

• The Sales Executive acts as the points of contact with the customers, portraying professionalism and confidence that delivers the ultimate in customer service.

• Interact with clients, vendors & visitors in a professional manner.

• Follow up with the existing accounts, contractors and engineers.

• Cold call on projects and companies that come across out in the field.

• Submit weekly sales run sheet, detailing visit to clients, projects, follow up site demo etc.

• Technical presentations to contractors and engineers upon full product training and support given.

• On-site technical site installation training to be given to contractors and engineers when requested

• Weekly sales meeting on current and potential sales.

• Follow up with contractors / engineers/architects / developers on new or existing projects

• Follow up on contacts enquiries.

• Other duties as assigned

Requirements:

• Candidate must posses at least primary/ secondary school o level , professional certificate/ NITEC / Diploma in any field

• With knowledge of the construction industry preferred

• Have good sales record

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are seeking a highly motivated and proactive Business Development Executive to join our team. The ideal candidate will support the agency in developing and executing sales initiatives and activities, helping to drive business growth and establish strong client relationships.

This role offers a unique opportunity to play a vital part in driving our agency’s sales success and contributing to its long-term growth. If you’re passionate about business development and thrive in a dynamic environment, we’d love to hear from you!

The Company

Our client, a leading maritime consultancy, is seeking a Operations Executive to join their growing team.

The Role

• Provide operational support to S&P brokers in Sale & Purchase (S&P) activities.
• Draft, structure, and oversee contracts for the S&P desk.
• Manage invoicing processes and commission agreements.
• Communicate with buyers, sellers, or brokers regarding post-fixture documentation.
• Understand core client requirements of the S&P desk and assist the broking team in client management.
• Collect, analyze, and update market information in the desk database from various sources.
• Oversee and coordinate administrative tasks for the S&P desk, ensuring smooth desk operations.

The Requirements

• Expertise in Microsoft Office tools.
• Familiarity with Microsoft Power BI is advantageous.
• Prior experience in S&P and shipping operations is a valuable asset.

The Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career growth in a supportive work environment.

Next Step

Interested candidates are invited to submit their resume via this portal or email a copy of their CV (in Word format) to [email protected].

EA Reg No. R1217793

EA License No. 23S1593

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Responsibilities

• Responsible for achieving and growing company revenue.
• To develop new business and increase customer base.
• Identifies marketing opportunities of new customers.
• Participate in site showaround and be involved in tender and procurement.
• To prepare & monitor sales volume and revenues on a regular basis.
• Follow-up on sales enquiries email.

Requirements

• Possess at least a diploma in Civil Engineering or or relevant filed .
• Knowledge of basic engineering drawing.
• Preferably with prior experience in similar capacity in Architect firm and/or construction industry.
• Possess excellent interpersonal and communications skills
• A strong sense of achievement and motivation to excel in Sales.
• Able to speak fluently and write well in English and Mandarin (to handle queries and feedbacks from English and Mandarin speaking clients)
• Good initiative, well organized, meticulous and able to work independently.
• Class 3 driving license will be an advantage.

Interested candidates kindly submit your application to us.

Please include the following details in your resume

• Contact information
• Employment History
• Expected salary
• Date of availability
• Any educational & professional certification details.

Are you ready to be a part of team? Click the " APPLY NOW" button and we will get in touch with you soon.

Job Description

• Able to edit product content that will be published on e-Commerce websites/portals.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.
• Monitor trends in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc)
• Any ad-hoc duties assigned by reporting manager

Job Requirements

• Diploma or Degree in business, marketing, supply chain management, or related fields.
• Min 2 years of experience in e-commerce related industry (e.g., Lazada, Shopee, TikTok Shop).
• Analytical ability to conduct market research and identify trends and recommendations.
• Team Player driven by sales outcomes and targets.
• Strong marketing sense with expertise in building a strong digital presence.
• Innovative and resourceful in finding new approaches in problem solving.
• Strong interpersonal and communication skills.
• Can communicate in both English & Mandarin; to liaise with Mandarin speaking associates.

Mon to Fri 8.30am - 6pm

General Job Description

The position is responsible for providing assistance to the Project Manager/Implementation

Manager in Implementation and Internal and External Enhancement projects. They are required to

work with various internal stakeholders (Department Managers, Operations Managers, Regional

Account Managers) and external stakeholders (Customers) in order to on board and stabilise new

businesses

Implementation Executive Key Roles and Responsibilities

1. Plan, Manage and execute implementation/on boarding of new businesses

2. Support the Program/Project Manager on various Internal and External customer projects

and initiatives by

a. Creating GANTT Charts

b. Project Flow Diagrams

c. Writing and Developing Standard Operating procedures

d. Conducting training with local branch offices

e. Managing Key progress meetings and providing regular updates to the

project/implementation stakeholders

f. Developing Report Automation

g. Electronic Data Interchange (EDI) enhancement and deployment

h. New EDI implementation with IT

i. Process enhancement

j. Create and Review Work Instruction (WI) developed by other account teams

k. Provide consultation and support on business aspects for Regional IT

Skillset Requirements

1. Proficient in Microsoft Excel, Teams, Word, Powerpoint

2. Able to learn new systems and software quickly

3. Experience in at least one aspect of freight forwarding Operations. Export or Import,

Preferable if experienced in both.

4. Detail oriented and able to manage their own schedule well.

5. Has good time management

6. Strong Team player

7. Responsible and able to work remotely to deliver key tasks completed on time

8. Good interpersonal skills

Experience and Qualifications

1. Graduated from college or university with majors in Logistics, Supply Chain, Transportation,

International Business or related majors

2. 2 years’ minimum experience in the freight forwarding/logistics industry

3. Air/Ocean Freight experience is a PLUS

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

DUTIES & RESPONSIBILITIES

· Identifying and researching opportunities that come up in new and existing markets or clients

· Communicating with clients to understand their needs and offer solutions to their problems

· Lead and oversee the growth of profitable new business opportunities

· Managing virtual and in-person sales meetings

· Work collaboratively with Sales and Marketing to develop and implement business development strategies

· Assist the BD Director during client presentation

· Running outbound event (phone calls, emails, etc.) to create sales opportunities

· Develop a leads strategy to follow up on sales leads or project leads

REQUIREMENT:

· Familiar with Microsoft Office, PowerPoint, Outlook

· Strong communication and interpersonal skills

Job overview:

The CRM Executive will be responsible for executing and optimizing the CRM strategy for our brand, ensuring that customer interactions are consistent, and drive brand loyalty. This role will involve working closely with the front-line teams to implement CRM campaigns, monitor customer behaviours, and leverage data-driven insights to deliver personalized experiences to our customers.

Job Responsibilities:

CRM Strategy Development & Execution:

• Propose and to manage loyalty programs that reward customers for repeat purchases, referrals, or engagement with the brand.
• Assist in design and implement strategies to enhance customer retention, loyalty, and lifetime value (CLV). This includes segmenting customers based on behavior, preferences, and purchasing history.
• Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Customer Data Management & Segmentation:

• Analyze customer data and behavior to develop insights and identify target segments for personalized marketing.
• Work with the CRM data analytics team and prepare regular reports on CRM campaign performance, customer acquisition, retention rates, and overall marketing ROI.

Brand Communication:

• Ensure all CRM messaging and communications are aligned with the brand’s voice and values.
• Ensure marketing materials and collaterals are published and distributed in line with the brand direction.
• Support the team in participating in any Public Relations events related to promoting the company’s brand.
• Identify and manage external partners to maximize brand exposure e.g. events, livestreaming, managing KOLs.

Customer Feedback & Insights:

• Gather and analyze customer feedback to continuously improve the CRM strategy and customer experience.
• Use customer feedback to inform brand positioning, product development, and future marketing initiatives.
• Manage overall marketing projects timeline and budget.

Requirements:

• Relevant certificate in marketing from recognized institutions.
• Minimum 2 years of experience in branding and marketing. Proven track records in executing successful CRM campaigns and customer retention program.
• Excellent writing abilities and interpersonal communication skills.
• Strong analytical skills with the ability to interpret customer data and derive actionable insights.
• Customer-centric mindset with a focus on delivering value to the customer.
• Able to work independently under tight deadlines