Looking for an immediate starter with a minimum of 2-3 years of full set accounting experience. Candidates with taxation experience will be highly advantageous.

Job Details:

• Contract: 1 year
• Location: West - Clementi
• Working Hours: Mondays to Fridays: 8.30 am to 5.30 pm (Wednesday : 8.30 am to 6.00 pm)

Job Description:

• In charge of the preparation of entities’ monthly, quarterly and annual financial statements in compliance with all regulatory requirements, including SFRS, Corporate tax, Charity and IPC specific reporting obligations
• Ensure accurate and timely delivery of monthly, quarterly and annual financial reports, including the analysis and commentary on major variances
• Provide monthly audit schedules and assist in internal and external audit queries
• In charge for preparation of entities corporate tax (ECI) and work closely with tax agent to file annual corporate tax returns
• Handle all tax queries and tax audit whenever required
• Assist with preparation of transfer pricing documentation
• Support and ensure compliance with all financial filling requirements, corporate tax filling requirement
• Involve in continuous process improvement for more effective and efficient operation
• Assist in new business initiatives and system implementation when required
• Able to work within tight deadlines

Qualifications and requirements:

• Degree in accounting or ACCA and/or its equivalent
• Minimum 2-3 years working experience with full set accounting and preferably with audit/tax background.
• Good working knowledge of SFRS and Singapore tax.
• Well-versed in MS Office, especially MS Excel, Powerpoint, Word and Outlook
• A self-starter who can plan, organize and take initiative to meet job objectives and deadlines independently
• Can-do attitude, good team player, driven and passionate.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/8839

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Responsibilities:

• To ensure financial reporting adheres to Singapore Financial Reporting Standards, the bank's accounting policies and procedures, and compliance with local statutory & MAS regulatory requirements.
• To oversee the daily accounting operation, including daily GL management, review NOSTRO accounts reconciliation, OPEX processes etc.
• To review and enhance workflows and internal controls, and maintenance of accounting policies and procedures.
• To liaise with the branch’s internal and external auditors on audit matters.
• To manage the Accounts Team in ensuring timely delivery of management reporting, local financial and regulatory reporting and statistical surveys.
• To prepare tax computation schedules, check tax computations, to liaise with tax agents on Branch’s corporate tax, to attend queries raised by the Comptroller of Income Tax.
• Familiar with MAS reporting, to review MAS reports prepared by the team, draft and respond to the queries and questions raised by MAS.
• To check daily management reports
• To participate in systems development and enhancement projects where applicable.

Requirements:

• Possess a Degree in Finance & Accounting preferably with CA qualification.
• Minimum 6 years financial and accounting experience
• In-depth experience in data statistics, data analytics, accounting report management and financial analysis.;
• Proficiency in written and spoken English and Chinese as incumbent is required to liaise with colleagues in from mainland China.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

• Degree in Computer Science/Information Technology or equivalent

• At least 3 years’ experience in IT

• Basic technical knowledge in IT network infrastructure, server platforms (Unix, Windows platform) and desktops (OS X and Windows XP and above)

• Experience in using security tools (Security Endpoint solutions, HP ArcSight, QRadar, Rapid7 Nexpose, Tenable Nessus))

• Certified with one or more of the following: QISP, CISSP, Cybersecurity Nexus, CompTIA Security+

Responsibilities

• Understand business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

Requirements

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts.
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube, etc.
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc.
• To have a keen interesting in IT / programming / system designs.
• Good understanding of SDLC.

Job Description

• We are looking for someone to work as a senior consultant (Full stack Java developer), who are good in core Java, Spring boot, Angular, CICD, etc, related technologies.
• Be involved and participate in the overall application design & development lifecycle
• Key focus on coding and debugging.
• Collaborate with team - team player.
• Analyze, Define and communicate technical and design requirements
• Develop functional and sustainable systems with clean code
• Collaborate with multi-disciplinary team of designers, developers and system administrators
• Handle performance testing and present results for validating and analysis to Project Teams.
• Passionate about/experienced with open source and developer tools
• Exposure to containerized systems through tools such as Docker/Podman/Dockerhub/Docker-Compose
• The resource is expected to support on a 24/7 basis for L3 issues. This includes weekends and public holidays.
• Strong understanding in following technologies:
• Core Java (backend), Spring boot, Mircoservices, API, CI/CD, Angular, Cloud (preferred), etc.

Experience

• Minimum 5 years of working experience with Rest API services
• Minimum 5 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
• Minimum 3 years of working experience with microservices framework and containers
• Working experience with any open source rule engine such as JBOSS Drools
• Working experience with any test automation tools is a plus
• Working experience with AWS Cloud is a plus

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

About the Company

Our company specializes in electronic products. We believe in the power of data to guide and refine our business strategies, including marketing, new business development, and overall operations. We are looking for a data analyst to help us unlock the potential of data and optimize our business for continued growth and success.

Roles & Responsibilities

As a Data Analyst, you will be responsible for gathering, analyzing, and leveraging data to inform decision-making and enhance our supply chain, sales channels, and overall business processes. You will collaborate with various departments to identify trends, improve efficiency, and maximize profitability.

Key Responsibilities

• Collect and analyze market data using our proprietary tool to uncover insights into consumer preferences, competitor strategies, industry trends, and potential opportunities for growth.

• Utilize our data analytics and visualization tools to examine data, communicate findings about key business aspects such as sales, revenue, costs, and production.

• Perform process analysis to pinpoint inefficiencies or bottlenecks and implement business process improvements for maximum profit.

• Conduct cost-benefit analyses to determine the optimal allocation of resources, investments in equipment, staffing decisions, or procurement strategies.

Qualifications / Requirements

• Bachelor's degree in Computer Science, Business Analytics, or a related field.

• Proficiency in common data analysis programming languages, libraries, and tools (e.g., Python, R, SQL, Pandas, NumPy).

• Solid data analysis and visualization skills, with experience in tools such as Tableau, Power BI, or similar platforms.

• Excellent communication skills, with proficiency in English.

• Ability to work independently and collaboratively with cross-functional teams.

• Strong problem-solving skills and a results-oriented mindset.

Benefits

• Flexible working hours

• Yearly Bonus

• Medical Insurance Coverage

• Staff Discounts

• Corporate Discounts at participating F&B and Retail Outlets

• Fast Career Advancement Opportunities

• Multi-Industry Exposure

• Working Location: East - Airline House - Next to Singapore Airlines HQ

Please ensure you meet the minimum qualifications before applying. We regret to inform that only shortlisted candidates will be notified. If you are a data analyst with a passion for using data to optimize operations and drive growth within the electronics industry, apply now to join our innovative company and embark on a rewarding career journey.

Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

Specifications, workload estimates, planning, test scenarios, release documentation. Coordinate user acceptance tests.

Monthly releases, following the team’s milestones for analysis, coding and testing.

Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

Troubleshoot and fix issues/bugs.

Strong experience in Transaction and Regulatory reporting -EMIR refit, MAS Rewrite, JSFA, CFTC, Trax, etc…

Job Summary:

The IT Security Specialist will be responsible for the development, implementation, and ongoing review of a comprehensive security framework. This includes creating and maintaining security policies, performing audits, conducting risk assessments, and managing customer incident response plans. The role involves being the main point of contact for security-related matters and collaborating with customers to ensure the security of their ICT systems. The ideal candidate will have a strong background in IT security, including experience with networks, servers, databases, and security auditing.

Key Responsibilities:

• Review and develop security frameworks, information security policies, and related processes, ensuring they are up to date and aligned with best practices.

• Conduct security reviews and audits, including log analysis and security assessments of customer ICT systems.

• Perform security risk management exercises, identifying vulnerabilities and mitigating risks.

• Organize and conduct table-top security exercises to simulate potential security incidents.

• Conduct vulnerability assessments and coordinate penetration testing activities.

• Provide information security awareness training to project and internal teams.

• Develop and manage customer security incident response plans, leading incident resolution and response efforts.

• Serve as the primary point of contact and advisor for customers on ICT security-related matters.

• Project manage security initiatives during the implementation phase, ensuring timely and quality delivery.

Requirements:

• Minimum of 3 years of experience in IT security.

• Expertise in Networks, Servers (Windows and UNIX), and Database systems.

• Experience with IT security auditing and security assessments.

• Proficient in analysing logs from various sources and understanding protocols and traffic flows.

• Knowledge of security tools such as Active Directory, Endpoint Protection Solutions, Early Detection and Response Solutions, Database Activity Monitoring tools, and SIEM systems.

• Excellent communication and presentation skills.

• Proficiency in Microsoft Excel.

• Flexible, team-oriented approach with a strong focus on problem-solving.

• Strong organizational skills and the ability to work independently in a dynamic environment.

• Ability to multitask effectively between various projects and teams.

Certifications:

• CISSP certification is mandatory.

• Additional certifications like CISM, Security+, or certifications in security tools such as Imperva and Carbon Black are a plus

You will be an experienced senior business analyst with a proven track record in FX e-trading and/or e-commerce, who is an energetic self-driven individual, adaptable as the context determines, to take instruction and work autonomously; or to work collaboratively as part of a small team.

Key Responsibilities

• Write specifications/stories for systems and processes as required for specific projects or the continued evolution of components, interfaces and processes for all products within the eFX business line
• Manage and deliver specific work packages and projects
• Functional testing of enhancements in collaboration with the QA team
• Assist in the selection and implementation of vendor software.
  Develop and maintain good working relations with the business (front, middle and back office, Risk, etc.).
• Work with stakeholders to prioritise and keep them updated of progress, risks and issues.
• Update system and project documentation.
• Provide the necessary day to day support for production issues.
• Development through the design and maintenance of software, applications and IT systems.
• Analysis of business processes and identification of problems and appropriate IT solutions as well as support for functions in their resolution process. · Technical support for end users on the various applications. Ensure proper functioning and bugs resolution.

Business analyst Build & change management • Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders. • Specifications, workload estimates, planning, test scenarios, release documentation. • Coordinate user acceptance tests. • Monthly releases, following the team’s milestones for analysis, coding and testing. • Support the release roadmap in production. • Incidents and Requests management (business users and other IT teams) • Troubleshoot and fix issues/bugs. Qualifications and Profile • Experience as front office post trade business analyst or as a Calypso business analyst. • Experience on Front Office or Back Office systems (In-house or third party systems) • Understanding of financial assets and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data. • Experience in interfacing Front Office or Back Office systems with external systems. • Hands-on experience in implementation projects. • AGILE track record. The candidate should have analytical and problem solving skills, a pro-active mind-set, and proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Strong working experience in Banking Capital Markets with Calypso applications

This role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.

What you get to do in this role: 

The candidate will manage benefits and wellbeing programs in the APJ region.

• Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries
• Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks
• Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings
• Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally
• Identify and implement opportunities for process optimization in collaboration with the GP care team
• Manage vendor relationships, ensuring high service levels and monitoring performance.
• Support pension governance processes where needed
• Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively
• During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable
• Provide administrative support for M&A activities, including due diligence and onboarding presentations
• Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors
• Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees

Business analyst- Market Risk Business analyst

Key Responsibilities :

- Gather business requirements through proactive and regular engagement with business SMEs and stakeholders; and analysis of regulations, current process, data and systems

- Turn requirements into structured Business/Data/Functional analysis documentation

- Exposure to project documentation as such BRD, FRD, test cases etc.

- Ensuring consistency with risk architectures

- Develop recommendations on best practice and design solutions for process improvements

- Develop strategies for gathering, reviewing and analyzing data requirements

- Define test cases and execute testing in UAT

- Define impact assessment (IA) tests and execute in IA phase

- Provide business and data analyses on business and regulatory requirements for Risk.

- Perform risk analysis activities to support the risk business processes and functional architecture.

Skills Required :

- Understanding of systems delivery lifecycles and delivery methodologies

- Excellent analytical and problem-solving skills

- Professional experience as business analysis in risk management systems

- Strong attention to detail and accuracy and timeliness of delivery

- Good understanding and experience of VaR methodology, capital calculations and market risk concepts

- Appreciation of systems and data architectures in Risk, preferably in Market Risk

- Effective stakeholder management

- Independent and able to work with little supervision

- Ability to communicate successfully

- Team players with high integrity

- Financial Services change experience in market risk management and preferably within the Investment Banking environment.

- Track record of defining clear and comprehensive requirements

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

Your new company

Join a dynamic and forward-thinking financial services firm that is committed to innovation and excellence. This firm pride itself on fostering a collaborative and inclusive environment where every team member is valued. They are dedicated to providing top-notch services to our clients and continuously strive to be at the forefront of the financial industry.

Your new role

As part of the Credit Risk team, you will play a pivotal role in reviewing credit limit applications, performing customer due diligence checks, and assessing portfolios to aid in management decision-making. You will monitor customer portfolio risk levels, enforce margin call policies, and identify key risks that could impact the Group. Additionally, you will liaise with internal and external stakeholders on debt recovery matters, maintain and update operational manuals, and prepare periodic reports for regulators and management. Your contributions will be crucial in ensuring the stability and growth of our financial operations, making this a highly impactful and rewarding role.

What you need to succeed

To succeed in this role, you will have:

• At least 2 or more years of working experience in the securities industry with exposure to Options and Futures
• Good command of spoken and written English and Chinese.
• Self-starter who can handle stress, work independently and autonomously under a quick and spontaneous environment.
• Proficient in MS Office applications.

What you will get in return

In return for your dedication and hard work, you’ll be rewarded with:

• Competitive compensation package including a competitive performance-based bonus structure and consistent career development
• Opportunities to work with a market leading team
• Involvement in various up and coming exciting projects
• A supportive and collaborative work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new Governance position, please contact Jet Wong at +65 6027 2245 or email [email protected] for a confidential discussion on your career.

EA Registration No. R24124357

Company Registration No. 200609504D

EA License No. 07C3924

Company Overview: Join a leading global logistics and shipping company renowned for its innovation and excellence in supply chain solutions. Our client is seeking a highly motivated Business Analyst with a focus on digitalization to join our dynamic team. This is a unique opportunity to explore new technologies, business analytics, AI project generation, and Power Platform automation. If you have a passion for digital transformation and a keen analytical mindset, we want to hear from you!

Key Responsibilities:

• Technology Exploration: Research and evaluate emerging technologies to enhance logistics and shipping processes.
• Business Analytics: Analyze data to improve operational efficiencies and decision-making processes.
• AI Project Generation: Support the development of AI-driven solutions tailored to the logistics industry.
• Power Platform Automation: Build and automate workflows using Microsoft Power BI, Power Apps, and Power Automate to optimize business operations.
• Collaboration and Communication: Work closely with stakeholders across departments to translate business needs into technical solutions.

Qualifications:

• Minimum bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• Strong analytical and problem-solving skills.
• Familiarity with data analysis tools and techniques (e.g., Excel, SQL, Python).
• Basic understanding of AI and machine learning concepts.
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies and methodologies.
• Fresh graduates are welcome to apply

For quick response, applicants who express interest in this job advertisement, kindly contact 84945469.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search.

EA Personnel Name: Jess Clarke
EA Personnel No: R24123918
EA License No: 03C5577

Key Responsibilities

• Manage the business requirements and functional solution aspects of the project. • Analyse the stakeholders’ needs, scope the problem and develop business case to address the problem. • Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders’ needs. • Work with the stakeholders to ensure smooth deployment and adoption of new solution. • Perform business analysis: ✓ Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements. ✓ Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case. ✓ Elicitation: Explore, identify and document business needs ✓ Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need within specified scope. ✓ Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need. • Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans and test cases in accordance with changing requirements, throughout development. • Create and manage automated test framework whenever possible, such as prepare test environment, maintain functional testing script in accordance with changing requirements. • Conduct system integration tests with external parties, validate the output and expected outcome e.g. data to and from external parties’ systems and feedback on improvement requirement. • Conduct impact analysis of defect fixes discovered during manual or automated tests, validate completed stories pass the acceptance criteria, raising defects as needed and work with development team to improve the expected behaviour and test cases. • Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders. • Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems. • Assists with the documentation of technical design, specification, and technical solution. • Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage. • Hands-on experience in full project development life cycles • Past track record in business analysis, application solutioning and design • Ability to model business requirements in business process modelling tool. • Ability to perform qualitative, quantitative and root-cause analysis. • Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs. • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

1) Should be able to do financial analysis of the company enabling to make decision about investment

2) Prepare the pitch and present to stakeholders

3) Make strategy for investment in the company, primarily in US market

4) Fair knowledge of stocks trading, bonds, IPO, FX, Options etc.

5) Trade in consultation with stakeholders

6) Person should able to work independently.

7) Responsible for P&L for the funds allocated to the person

8) Person must have positive attitude

9) Relevant Degree / Diploma holder in Finance / investment

10) Must have hands-on experience on latest tools / applications being used in Finance industry in order to get the best output.

Business analyst Build & change management • Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders. • Specifications, workload estimates, planning, test scenarios, release documentation. • Coordinate user acceptance tests. • Monthly releases, following the team’s milestones for analysis, coding and testing. • Support the release roadmap in production. • Incidents and Requests management (business users and other IT teams) • Troubleshoot and fix issues/bugs. Qualifications and Profile • Experience as front office post trade business analyst or as a Calypso business analyst. • Experience on Front Office or Back Office systems (In-house or third party systems) • Understanding of financial assets and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data. • Experience in interfacing Front Office or Back Office systems with external systems. • Hands-on experience in implementation projects. • AGILE track record. The candidate should have analytical and problem solving skills, a pro-active mind-set, and proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Strong working experience in Banking Capital Markets with Calypso applications

Contract Duration: until Apr 2025

Salary: SGD 4500 pm

Location: Changi Business Park

Job Title: Retail Support Officer
Job Description: The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

Responsibilities:
• Provide sales and service assistance for banking customers
• Ensure that all service queries are resolved timely
• Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
• Deliver quality service to customers and refer potential customers to Acquisition Managers (GAT)
• Assist in meeting overall branch sales and service goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the group, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
• Relevant experience preferred
• Customer service experience preferred
• Working knowledge of related industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication
• at least 3 years in a bank/financial institution; at least 5 years if no bank experience

Interested candidates please share your resume to [email protected] with all details like current salary, expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

About Three Crowns

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign states. The firm has grown significantly in each of its offices — London, Madrid, Paris, Singapore, and Washington DC — and now comprises over 160 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The Role

The IT Senior Systems Analyst reports to the Senior IT Manager based in London. This role involves regular interaction with many of the firm’s partners, requiring comfort and ease in such an environment.

Primarily a day-to-day hands-on support role which includes limited management oversight and responsibility, the ideal candidate will have experience in a law firm environment, excellent communication skills, the ability to work under pressure while being approachable, and able to inspire confidence. The candidate ideally has experience in an ITIL-based support environment, leading local projects, and can analyse and resolve problems methodically and logically. The service desk function operates a ‘follow-the-sun’ model supporting customers across all regions.

Work hours are typically from 09:00 to 17:30. However, due to the international nature of the firm, flexibility is required to accommodate projects and Service Desk operations, including occasional international travel.

Responsiblities

• Day-to-day accountability for ensuring excellent service delivery firmwide.
• Acting as the first point of escalation of problems raised by the local team and customer related issues.
• Delivering end-to-end support in accordance with IT service management procedures.
• Deputise to the Senior IT Manager in his absence or during their non-working day.
• Identifying improvement opportunities and work with line management to implement programs that enhance Service Desk operations, customer satisfaction, and overall usage of the firm's technology products and services.
• Monitoring queues, calls, and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria.
• Proactively learning and training other staff members on new products and services.
• Ensuring that IT asset inventories are maintained, and records are kept up to date.
• Undertake the production and maintenance of technical documentation and articles for the knowledge base.
• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational.
• Performing technical L1 and L2 support functions via phone, remote connection, and deskside visits, as required.

Skills and Knowledge

• A minimum of three years of experience within legal IT.
• Experience in incident, request, major incident, and problem management.
• Experience working within an ITSM tool, with reporting and monitoring skills.
• Experience with leading small improvement projects/initiatives.
• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite.
• Knowledge of remote working technologies.
• Technical knowledge and support of video conferencing systems.
• Configuration, and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous.
• Experience with legal industry applications – iManage, BigHand, Aderant, Intapp, Workshare, InterAction, and Template Management systems.

Personal Qualities

• Demonstrate strong customer service skills with the ability to empathise with customers, and to resolve conflicts.
• Demonstrate the ability to work independently.
• Self-starter and pro-active working practices.
• Excellent written and oral communication skills.
• Effective prioritisation skills with the ability to manage multiple high priority initiatives in a fast paced, highly technical environment.
• Excellent analytical skills.
• Successfully perform the administrative responsibilities of this position.

• Analyze current business processes
• Analyze curent operational procedures within a business to increase efficiency and productivity
• Create and present reports
• Their duties include talking with management to determine their needs, coordinating with IT professionals to create or update software based on those needs and training company employees on how to use the software effectively in their daily jobs.

· Present solutions with regards to IT Arch review Committee- Architecture and Security on the user business requirements scope.

· Engage WMIS Operations Division stake holders to gather business requirements rules and ensure alignment with development and testing teams.

· Translate stakeholder requirements into different tangible deliverables, such as functional specifications, use-cases, user stories, workflow/process diagrams, and data flow/data model diagrams.

· Analyze business requirements and processes through document analysis, workshops, and workflow analysis.

· Ensure project’s successful implementation by delivering with proper test cases: SIT, UAT, Go-live preparation and Issues handling without any delays and solved any outstanding issues to meet the whole project timeline.

· Liaise between business and technical teams to ensure a mutual understanding of processes and applications.

· Facilitate periodic meetings with stake holders to document requirements and explore solutions.

· Facilitate both IT and business meeting regularly to know the project progress and provide the timely updates.

· Mitigate the project risks and technical risks and report to Division Head and Domain Head of IT in timely manner

· Any ad-hoc duties as assigned

Experience Required

• 3-5 years of related experience
• Experience and deep knowledge in Sales Excellence, Business Planning, Sales Operations, and/or Finance
• Executive exposure and cross-functional stakeholder management
• Focus on providing process optimization by understanding the desired business outcome
• Deliver end-to-end deep data analysis and actionable strategic insights
• History of driving rigour and sales discipline
• Innovate to deliver standards which enable speed, efficiency and scale in the business
• Proven communication and collaboration skills
• Should have excellent experience in MS Excel (vLookup, Pivot Tables)

Experience Preferred

• Familiar with financials, pipeline, scorecarding, and other internal measurement tools
• Functional (Partner, Services, Sales, Marketing) knowledge
• Experience in Power Apps and Power BI

Education

• Bachelor's degree (B.S./B.A.) required and/or experience in relevant fields, e.g., business, marketing, information technology, operations, and finance.

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

At SimplifyNext, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Our employees go deeper to solve our clients’ biggest challenges and make a positive, lasting impact on their businesses.

As a member of our technology consulting practice, you’ll work alongside some of the leading consultants in the industry. You’ll collaborate with your team member on challenging projects, increasing your understanding of complex business problems and how you can solve them through technology. You would develop new skills and experience to help you further your career.

We are looking for people with the relentless energy to push themselves further, to learn and to contribute, thus, creating value for our clients, for our business and for the society at large.

Work you’ll do
Robotic Process Automation (RPA) provides a basis for taking on a lot of mundane, repetitive tasks and freeing up time for the employees to focus on more meaningful work, which leads to better productivity, greater innovation and stronger business results. However, it is not enough to continue looking only at the automation of tasks. Businesses are looking to add intelligence to automation technology, where it can start to think like people think and analyze the way people analyze.

As an Analyst with SimplifyNext, you would focus on the next generation of automation and reshape the future of work at the confluence of RPA, artificial intelligence and analytics. You would work on the leading RPA platforms, integrate them with AI solutions for computer vision and natural language processing, and use analytics to gain insights on both the processes and robots themselves. You would work on automation and analytics projects for leading organizations across different industry verticals such as Government, Defense, Education, Healthcare, Real Estate, Banking & Finance, Transport & Logistics, Engineering, Manufacturing and Technology.

You would work on one or more technology domains such as RPA, Analytics, Cognitive Automation, Process Mining, Low Code Apps and Cloud. You would develop and enhance your technical skills and get certified in leading technologies such as UiPath, Automation Anywhere, Blue Prism, Microsoft Power Platform, Tableau, Azure/AWS Cloud and ML Services, Dataiku, Python, etc.

You would also gain experience in setting up Centre of Excellence, building internal capability and driving organizational change for leading organizations. You would contribute to the functional and technical design, plus the coding and testing of software applications to meet business requirements. You would also apply functional knowledge and technical expertise in the implementation of configuration changes and maintenance of software applications. At your projects, you would work on the functional and technical automation design, building software robots, training ML models, building visualizations, etc.

You’ll be part of a team delivering end-to-end technology consulting and implementation projects on the above-mentioned areas. Your responsibilities would include:

• Contribute to all phases of SimplifyNext’s projects (Plan, Analyze, Design, Build and Test).
• Interact & communicate with various Process Subject Matter Experts (SME) of the businesses to understand and analyze business problems and pain points to better define requirements required for the solution design.
• Gather and define technical, operational and user requirements, assisting with the conceptual of architecture and technical solutions design that are efficient, resilient, scalable, secure and reusable.
• Develop, configure and implement automation solutions or programs, scripts and objects on various platforms that are efficient, well structured, maintainable and easy to understand in accordance with SimplifyNext's best practices and code standards.
• Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
• Conduct user accepting testing and rollout phases with Process SMEs from the businesses and ensuring that solution has fulfilled the requirements.
• Provide support to the businesses in the post-implementation phase and support existing automations and implement change requirements.

Qualifications

• Min Diploma - preferably in Computer Engineering
• Excellent communications and inter-personal skills, and passion to deliver quality work
• Ability to analyse, design, develop, implement and maintain application code.
• Strong logical approach and problem-solving skills
• Quick learner that is passionate about technology
• Candidates without prior experience are welcome to apply

Eligibility Criteria for IMDA-CLT Program

Trainees eligible for the CLT must minimally be:

• Singaporean or Singapore Permanent Resident (SPR).
• Able to commit to completing the full training program.
• Able to meet the hiring requirements of the companies.

Conditions of Applications for IMDA-CLT Program

• While an applicant may meet the eligibility criteria, all applicants are subjected to the company’s review for suitability with its hiring requirements, and may not be automatically shortlisted for interview.
• Only shortlisted applicants will be notified by the company directly.
• Companies may hire eligible applicants on a first-come-first-serve basis before any closing date.
• Companies may close their applications when all the jobs offered by the participating companies have been filled.
• Companies’ hiring decision is final and are not obliged to offer explanation or appeals on their hiring decision.

About Our Company
We are a technology-led consulting company, with a dedicated focus on Automation and Analytics. We provide a holistic approach for our customers’ automation and analytics journey through our extensive business process experience, deep technical expertise on technology platforms and strong focus on our customers’ internal capability development and organizational change enablement.

We are at the forefront of automation and analytics space, having achieved many firsts in the Asia Pacific region. We have recently been included in the Forrester’s Now Tech: Robotic Process Automation Services report. We are proud to have a diverse and dynamic team, with a strong collaborative and mentoring culture, focused on delivering our best and making a difference in this world.

Please read our Data Protection Notice: https://get.simplifynext.com/Data+Protection+Notice.pdf