As a Finance Analyst on the Assembly & Test Finance team, supporting MSB Site Assembly & Test Manufacturing Operations, your primary focus will be providing effective operational finance support through performing cost financial reporting, and supporting the reporting processes through data management and data analytics.

You will be partnering with various teams, including not limited to Global Finance teams as well as Global Operation Cost teams and Engineering teams to provide timely and insightful analysis.

WORKING THROUGH STANDARD COSTING, PLANNING AND REPORTING FOR ASSEMBLY & TEST MANUFACTURING SUPPORT

- Perform Monthly Closing and Quarterly Budgeting for Standard Cost for Mfg Operations

- Monthly review and analysis of actual variances as compared to standard costs

- Quarterly review and analysis of projected process costs and comparison to prior plan(s) and established goals and benchmarks

- Support the business planning cycle through data analysis and participation in the budget process.

- Monthly review of reporting to ensure consistent capture of data to enable internal and external benchmarking efforts

- Ongoing support of management information requests and special projects as assigned by management

- Ensure ongoing consistency and relevance of data that is made available to Manufacturing management

- Continuously work to improve the coordination and communication amongst the various sites and global finance teams

- Prepare and analyze monthly expenses and cost per part fluctuation

- Present to key business partners with an appropriate format with proper level of details

- Participate in governance of SOX and Management Process Controls.

PROVIDING EFFECTIVE REPORTS & DASHBOARDS THROUGH DATA ANALYTICS AND DATA VISUALIZATION
- Support and perform testing on new systems and enhancements of existing systems

- Ensure data quality to effectively support the business processes, and identify new ways to streamline processes

- Organise and transform information into comprehensible data structures

- Use data mining to extract information from data sets and identify correlations and patterns

- Design new reports and dashboards to present data based on business requirement

- Data visualization and communication to stakeholders on the data contents by using interactive formats

SYSTEMS EXPERIENCE BENEFICIAL TO SUCCESS IN THE ROLE:
- SAP, Excel, PowerPoint,, Power BI, Tableau, SQL

SKILLS REQUIRED:
- Data analytics and visualization

- Critical thinking and Problem solving Skills

- Multi-tasking and time management

- Communication and presentation skills

- Collaboration

- Pay attention to details

REQUIREMENTS:
- Minimum 2-3 years Financial Experience

- Bachelor’s degree in Accountancy, Finance, Statistics preferred

- Familiarity with costing, accounting & enterprise reporting systems (SAP, TM1, Power BI, Tableau preferred)

- Solid understanding of data sources, data organization, relational databases, and data analysis techniques

Responsible for developing, interpreting and implementing financial concepts for financial planning and control. Performs technical analysis to determine present and future financial performance. Gathers, analyzes, prepares and summarizes recommendations for financial plans, acquisition activity, trended future requirements, operating forecasts, etc. Performs economic research and studies in the areas of rates of return, depreciations, working capital requirements, investment opportunities, investment performance, and impact of governmental requirements.

What you'll do:

As a Loans Operations Analyst, your role will be pivotal in managing the full spectrum of credit operations within the organisation. You will be entrusted with the responsibility of executing comprehensive credit operations processes from underwriting to documentation and monitoring. Your expertise will also extend to managing various loan operations activities. Collaborating with internal stakeholders will form a significant part of your role as you work towards ensuring timely processing of credit and loans transactions. Monitoring credit exposures and identifying potential risks will also fall under your purview. Your commitment to compliance will be crucial in adhering to regulatory requirements related to credit and loans operations. Furthermore, your ability to drive process improvements will contribute significantly towards enhancing operational efficiency.

• Execute end-to-end credit operations processes including underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, fee collection and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, compliance, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and loans operations.
• Provide coverage and support to other team members where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Handle governance related activities such as start of day and end of day checking, monitoring and reporting.

What you bring:

As the ideal candidate for the Credit Operations Analyst role, you bring a wealth of experience in banking operations, specifically in Credit and Loans Operations. Your strong understanding of credit risk management principles, loan documentation and processes will be key to your success in this role. Your excellent communication and interpersonal skills will enable you to collaborate effectively with cross-functional teams. Your ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail will be highly valued. Your proficiency in using banking systems and Microsoft Office suite will be beneficial, as will your knowledge in LIQ system. Your excellent analytical, problem-solving skills will be crucial in this fast-paced environment. A proven track record of process improvement and project management initiatives will further underscore your suitability for this role.

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations.
• Strong understanding of credit risk management principles, loan documentation and processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail.
• Proficiency in using banking systems and Microsoft Office suite. Knowledge in LIQ system is beneficial.
• Excellent analytical, problem-solving skills with the ability to work effectively under pressure.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and loans operations.

What sets this company apart:

Our client is a leading global bank that prides itself on its commitment to providing high-quality services to its customers. They are known for their inclusive work culture that values diversity and promotes professional growth. They offer a supportive work environment where innovation is encouraged, and employees are empowered to make a difference.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• Experience in any mainframe credit card application software particularly in either Issuing or Acquiring or Authorization or Loan modules
• Strong technical and analytical skills
• Experience in core credit card system migration is an added advantage
• Motivated and Team Player

Job Requirement

• Min. 4 years’ relevant experience
• Independently work on mainframe development:
• Batch/online new complex development/modification given a functional specification
• Experience in development with MQ/TCP IP interfaces
• Perform and coordinate complex unit and integration testing
• Provide related documentation on the development and testing performed
• Coordinate/support SIT, UAT and other pre and post-implementation testing activities
• Perform implementation activities and support
• Manage codes according to the organization standards

Responsibilities

• Support the Business in trade validation activities.
• Ensure all trades are validated and booked correctly, liaise with the Business or clients for any discrepancies timely.
• Ensure queries and escalations are managed in a timely manner.
• Establish and maintain a strong working relationship with internal and external stakeholders
• Drives process improvement and system automation.
• Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service).
• Participate / Support in projects, business-driven initiatives and UAT.
• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.
• Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others).

Experience

• Degree holder preferred.
• Minimum 2 years of relevant experience in derivatives processing and lifecycle management preferred.
• Good understanding of Front to Back Trade operational processes especially Trade control activities is an advantage.
• Exhibits good communication and interpersonal skills, flexibility and accountability.
• Ability to work in a fast-paced environment with good time management.
• Innovative mindset and constantly on the lookout to improve efficiency.
• Proficient in Microsoft Office applications.

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Employment Type: 1-year agency contract (highly renewable subject to work performance)
Salary: Up to S$7,000
Working Location: Changi Business Park / Marina Bay Financial Centre (MBFC)

Job Overview:

• We are looking for a Senior Business Analyst with a strong background in Corporate Credit Risk to drive new functionalities, workflows, and dashboards. The ideal candidate should also have project management experience to independently lead projects, technical expertise in application design, and proficiency in SQL for data analysis. Previous experience in the banking sector in Singapore is required, particularly in the domain of corporate credit risk and dataprofiling.

Role Summary:

As a Senior Business Analyst and Data Analyst, you will:

• Support business and credit users by translating requirements into actionable deliverables and managing tasks from project initiation to post-implementation support.
• Enhance and support applications for Special Asset Management, T&M Credit & Credit Control, and SME Credit & Data Chapter.
• Analyze and improve internal credit systems, define and document requirements, recommend solutions, and ensure successful delivery through user acceptance testing and training.
• Collect, profile, clean, and analyze data to provide insights and support business opportunities using traditional or machine learning methods.

Key Responsibilities:

• Lead projects and provide business support in Corporate Credit Risk.
• Develop and enhance enterprise applications, including monitoring and approval workflows.
• Work with technology teams to ensure requirements are met and delivered successfully.
• Perform data analysis, visualization, and provide actionable insights.
• Provide subject matter expertise in Corporate Credit Risk, advising stakeholders and recommending solutions that align with the organization's strategic objectives.

Requirements:

• Degree in Banking, Commerce, Information Systems, or a related field.
• At least 5-7 years of experience in business and data analysis, preferably in corporate credit risk and wholesale banking.
• Subject matter expertise in Corporate Credit Risk with a strong understanding of credit products and risk management.
• Proficient in SQL and experience in data profiling to support data-driven decision-making and risk analysis.
• Previous working experience in the banking domain in Singapore is essential.
• Experience with Agile methodologies, data analytics, and machine learning projects is preferred.
• Previous experience as a Product Owner or Scrum Master is a plus.
• Strong people management and communication skills with the ability to work effectively across teams.

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

• Min 8 years of experience.
• At least 8 years of data-related working experience, with at least 5 years of hands-on experience in data management and data analytics in the finance, investment, banking, and asset management industries.
• Good understanding of the principles, key controls and processes relating to data management.
• Good at working with details and is meticulous in operations and tasks.
• Good understanding of data modelling.
• Good understanding on OLTP, Data Lake, Lakehouse technologies that may include knowledge of Snowflake, S3, AWS Glue, DeltaLake, DataBricks.
• Good understanding of CI/CD pipelines, DevOps, DataOps, and their applicability in financial services.
• Experience in working with databases using database technologies (e.g. MS SQL, Snowflake, Redshift and PostgreSQL) and data integration products (e.g. Informatica, Data Factory, Bash).
• Extensive data-related experience in programming languages eg Python, SQL, Scala, Javascript, and similar.
• Experience in working with business intelligence and data visualization tools e.g. Tableau, PowerBI.
• Experience with SDLC methodology and/or agile methodologies like Scrum and Kanban and its related applications eg Confluence and JIRA.
• Good team player, with strong analytical skills and enjoys complex problem solving.
• Experience in data engineering platforms and virtualization eg Denodo, Jupyter, O365.
• Excellent written and spoken English and strong presentation skillsets.
• Strong inter-personal and people leadership skills to interact with diverse stakeholders.

Responsibilities:

• Working closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Implement and design robust and scalable solutions to meet business needs and take operational considerations into account. Demonstrate technical expertise in the assigned areas.
• Manage operations and maintain SLAs. Implement automation in data management. Collaborate with data engineering, architecture, and governance.
• Perform data and metadata quality, modeling, lineage, cleansing, onboarding, registration, discoverability, access controls, migration, optimization, and cataloging. Execute, maintain and manage the whole data lifecycle.
• Conduct requirement workshops with stakeholders, analyze and translate business and other requirements holistically into data strategies, plans, and actions.
• Cover all aspects of data distribution and data service.
• Design and implement scalable data pipelines and data service modules with robustness in mind to support the growing demands from business users.
• Analyze and resolve day-to-day operational incidents and advisory to business users.
• Listen to upstream changes, perform impact analysis and mitigate-modify-implement.
• Do impact analysis, inform and distribute to downstream users and applications.
• Analyze systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) to identify actionable trends for continual improvements.
• Data, application, and system checking and testing (eg UAT), CICD and go-live.

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

Be a part of the team that develops, analyzes, evaluates, and recommends operational strategies for PSA and contribute towards building the largest fully automated container terminal in the world. You will help to conceptualize innovative ideas that can improve container terminal processes and elevate the productivity of operations in PSA. Leveraging on discrete event simulation and emulation technology, you will evaluate, in the virtual environment, these ideas and recommend the best options to management for implementation. You can also look forward to a unique opportunity to work with state-of-the-art equipment and be called upon to build AI-driven solutions that automate and optimize the operation of these equipment.

Requirements

• A good degree in Computer Science, Industrial & Systems Engineering, Operations Research, or a related field.
• A graduate degree and relevant simulation or optimization project experience is an advantage.
• Strong programming skills in languages such as C++, Python, etc.
• Proficiency in discrete event simulation software packages, and/or optimization software packages is a plus.
• Good problem-solving skills and the ability to work independently and as part of a team.
• Ability to explain complex concepts to the layman with good communication and presentation skills is an advantage.

Only shortlisted candidates will be notified.

Job Duties & responsibilities

• Strong involvement in the full system development life cycle (SDLC) by performing research/ analysis, providing functional specifications/ design, developing modules, performing unit testing, system integration testing / user acceptance testing, implementing modules, providing post implementation support.
• Provides first level support for FX applications and BAUs.
• Involved and participate in Regional Disaster Recovery (RDR) Exercise
• Maintains proper documentation for all projects and issues handled
• Contributes to team effort by accomplishing related task/s which may be assigned to him/ her.

Required Experience

• Candidate should have min 6 years of technical skills in AS400, Open System, Control-M skillset.
• Experience in Treasury Systems (FX Trading Platforms/Margin Trading/Bullion and Futures)
• Knowledgeable in routers, handlers, data queues
• Experience in ClearCase, ClearQuest, JIRA, Aldon.
• Prefer those with financial/banking experience
• Works independently, anticipates and handles critical situations
• Has a strong communication and interpersonal skills.
• Shift work is required

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

· Minimum 4 year’s experience in application support, with exposure in Banking industry

· Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

· Exposure to Monitoring tools & Automation.

· Good communicator and have managed Operations & Business.

· Problem-Solving mindset with orientation towards Continues Improvement.

· Excellent analytical skills

· Solution oriented, business focused with a mindset to constantly improve production quality and stability.

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

· Master’s degree in relevant specialties (IT, finance).

· Minimum 8 years working experience in relevant roles.

· Minimum 5 years’ experience as front office post trade business analyst.

· Experience on Front Office systems (In-house or third-party systems).

· Understanding of financial assets (banking treasury products) and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data.

· Experience in interfacing FO or BO systems with external systems.

· Hands-on experience in implementation projects.

· AGILE track record.

1. Web Services,Mercury LoadRunner,ASP .Net,Business Requirement & Analysis,Testing - Automation (selenium),Testing - Security,Testing - Performance
2. The Test Analyst is responsible to lead the testing of software/applications to ensure they function accordingly to specifications and clients' requirements to meet the business needs. Conducts testing using preferred organizational practices & established processes contained in the Test Methodology to ensure test objective of the project is met.
3. Understand and analyze testing requirements to prepare test plan, and test design
4. Advise project team on design consideration to facilitate meeting of requirements
5. Prepare and ensure readiness of test bed and test environment to carry out the test execution
6. Execute test in accordance to the test design
7. Analyze test results and work with respective teams to resolve issues such as defect open and resolution rate, etc
8. Prepare test report for submission & regular test results update
9. Recommend and use automated testing tools where appropriate
10. Manage test activities and ensure the planned test activities are completed as scheduled
11. Adopt test standards and testing methodology
12. Create awareness; conduct training on test techniques, assists in implementation of test standards, consistent methodology, best practices and principles.
13. Be certified in the testing area is an advantage
14. Team player with strong communication and interpersonal skills
15. Self-motivator with a positive attitude and with high energy

Job Description

• Collate and manage all the details regarding the CCTR application for the assigned business vertical

– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.

• Support user community on business queries and guidance on better usage of the system on daily BAU activities.

• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.

• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.

• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team

• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.

• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.

• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.

• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

• Manage end to end project life cycle including deployment plans and live verification with users.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description:

The role supports the Compliance team in managing regulatory compliance projects, working with key stakeholders, including the Head of Regulatory Liaison, Conduct and Culture, and the Chief Compliance Officer. The candidate should have strong project management skills, attention to detail, and a deep understanding of regulatory compliance.

Key Responsibilities:

• Plan, execute, and manage regulatory compliance projects, ensuring adherence to timelines and quality standards.
• Provide regulatory compliance advice to management and stakeholders.
• Maintain project documentation, including plans, status reports, and compliance records.
• Serve as the main point of contact for regulatory compliance projects, providing updates to the team and stakeholders.
• Interpret complex regulatory legislation and industry standards.

Job Qualifications:

• 5+ years of regulatory compliance experience, preferably in the insurance industry.
• Proficiency in the Insurance Act, Financial Advisers Act, and industry requirements.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication, organizational, and time management abilities.
• Proficiency in project management tools and Microsoft Office Suite.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

• Salary up to $4,300 with variable bonus
• Working location: Queenstown
• Experience in CRM is a MUST

Responsibilities:

• Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
• Manage and lead franchise brand ownership benefits programs and CRM activities.
• Manage CRM functions and processes to engage current and future customers.
• Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
• Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
• Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
• Manage the customer database to introduce loyalty programs
• Provide marketing support in terms of administration, customer service, and events

Requirement:

• Diploma in Business/Marketing or equivalent.
• 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
• Proficiency in Microsoft Office applications, particularly MS PowerPoint.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Job Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
  Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
  Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Key Qualifications

• 4 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Education & Experience
Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Cash Securities Settlement Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3-5 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• Demonstrated knowledge of macros
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei