Job Description & Requirements

Are you an innovative accountant who thrives on new challenges? If you are, join Verti Corporate Pte Ltd as a Client Account Executive, where you’ll play a key role in managing client accounts, ensuring their satisfaction, and driving business growth. This role involves developing and maintaining strong client relationships, understanding client needs, and delivering tailored solutions to meet those needs. We’re looking for someone with exceptional communication skills, a strategic mindset, and a passion for delivering outstanding client service.

Job Description

Managing client account and liaise with clients locally or overseas

Reconcile bank and vendor accounts, post and balance the general ledger, process payments, and support monthly, quarterly, and yearly closings.

Resolve accounting queries and address issues from client portfolios.

Prepare timely reports on Profit & Loss (P&L), Balance Sheet (BS), Bank Reconciliation, and other supporting schedules according to company accounting policies.

Job Requirement

Minimum GCE "O" or "A" Level.

Minimum 2 years of working experience in client servicing industry.

Fluency in English and Mandarin to communicate with Chinese clients.

Experience with Audit Express or SingTax, or basic corporate secretarial work.

Possess good accounting knowledge.

Possess good time management, planning, and organizational skills.

Good interpersonal and communication skills to interact effectively with clients and co-workers.

Others

Walking distance to Raffles Place, City Hall and Clarke Quay MRT (Red, Green and Purple Line).

Enjoy a healthy work-Life Balance - 5 days work week (Monday to Friday 8:30am - 5:30pm).

Competitive compensation including salary, allowances, incentives, performance bonuses, and opportunities for internal growth.

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for your interest.

Tina Tan

EA No. 23C1599

EA Personnel No. R23115167

Job Scope

1. Input invoices received from Local Vendors
2. AP invoice EDI
3. Check and tally monthly Export/Import/General Expenses submitted by Agents against Tariffs and Rates in Company’s system.
4. EDI monthly reports into system after reports checked and in order.
5. Arrange payment or receipt to/from agents.

Job Requirements:

· Some practical experience in working with accounts/bookkeeping.

· Diploma or its equivalent

· 1 year of experience in account, experience would be a distinct advantage/ fresh graduates with a diploma in accounting (or similar) would be welcome too.

· Proficient in Microsoft Office

· Practical experience in Microsoft Business Central preferred

· Ability to work in a team, meticulous and responsible.

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Taking appointments. Registering of patients. Taking parameters of the patients like height and weight. Doing simple in house tests. Booking appointments for investigations to be done like X-Rays, CT scans, endoscopies, including hospitalisation etc. Bank in cash daily.

Dispensing of medications and collecting payments. Inventory check and ordering drugs. Chase unpaid invoices. Simple accounting and keeping clinic clean and tidy.

5.5 days workweek.

Job Descriptions

The Associate will be entrusted with the following responsibilities:

· Preparing full set accounts for a portfolio of clients

· Preparing statutory financial statements and relevant supporting schedules

· Supporting outsource processing functions such as generating sales invoices and credit notes and processing vendor invoices, expense claims and payments

· Generating reports, including AR aging, P&L, balance sheets

· Preparing GST returns and basic tax computations

· Liaising with clients and answering simple queries

Job Requirements

· Diploma in accountancy or business with a strong interest in accounting

· Great attitude and takes initiative

· 1 to 4 years experience

· Fresh diploma graduates with an interest in developing a career in accounting are also welcome to apply

· Excellent interpersonal skills

· Competent in using MS Excel and Word

· Knowledge of accounting software e.g Xero and Moneyworks would be an advantage

· Understanding the various manpower regulations of Singapore would be an advantage

At Royal Marine Services, we’re passionate about delivering exceptional maritime solutions. Specializing in ship management and bunker surveying, our dedicated team collaborates closely with clients to provide tailored services that meet their unique needs.

About the role:

• Data entry and maintain accurate complete account transcations
• Handles (Non-trade) Accounts Payable Function
• Accurately review a high volume of supplier invoices and ensure all documentation is correctly approved prior to payment
• Ensure prompt payment in accordance wth credit terms and prepare payments.
• Review monthly vendor reconciliation and statements are followed up.
• Prepare monthly schedules for month-end closing.
• Resolving invoices received without purchase order numbers.
• Provide support to the office and the finance team in rectifying accounting problems.
• Ensuring that the processing deadlines are met.
• Ad-hoc duties as required or as instructed.

About you:

• Singaporean/PR
• Polytechnic/Diploma in accountancy or LCCI diploma in accountancy or equivalent
• 2 years of relevant working experience
• Proficient in Microsoft Office applications
• Excellent communication and interpersonal skills
• Meticulous, proactive, and a good team player.
• Able to start work immediately or at short notice.

• Collate, update and maintain reports on market and competitors' activities on a monthly basis.
• Lead and manage the activities of sales and marketing staff.
• Make sense of market trends and developments.
• Manage budgets to make sure resources are used efficiently.
• Plan and organise sales campaigns and promotions.
• Review client feedback to improve on client service deliver.

• Collate, update and maintain reports on market and competitors' activities on a monthly basis.
• Lead and manage the activities of sales and marketing staff.
• Make sense of market trends and developments.
• Manage budgets to make sure resources are used efficiently.
• Plan and organise sales campaigns and promotions.
• Review client feedback to improve on client service deliver.

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

• Answer and direct phone calls
• Organize and schedule appointments and meetings
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Provide information by answering questions and requests
• Take dictation

Job Scope

· Assisting photographer and makeup artist

· Ensure photography session is smooth

· Respond efficiently to client's enquiries with appropriate information

· Establish, maintain and enhance relationship with clients

· Assist in gown adjustment

· Assist in bride and groom during the whole photoshoot session.

Requirement

· Minimal prior experience welcomed

· Proactive and always seeking new ways to improve yourself and your role

· Looking to establish themselves in the bridal industry

· Passion for make-up and photography

Female candidates required due to nature of assisting female brides.

Needed Account Assistant to handle the accounts with current finance officers.Must able to do accounts, meeting minutes, profit and loss and able to attend board meeting.

Scope of services:

Perform as Admin Assistant located at the School’s General Office to attend to all general queries, eg. public queries and attending to the needs of pupils, to ensure all queries are corresponded to the public/student in a timely manner, receive deliveries.

Assist the General Office in other secondary duties such as updating daily student attendance, collect, enter, record and maintain data and information into the school’s IT systems, spreadsheets and/or other forms of records, manage correspondence, including typing of documents, filing and faxing.

Perform any other administrative duties assigned by the School Leaders or Admin Manager.

Qualifications, skills and experience:

Good communication, pleasant disposition and inter-personal skills

Basic Proficiency in MS Office like Word, Excel and PowerPoint and GCE 'O' or “N” level with a credit in English.

Preferably have at least one year of past experience working in a school environment.

Personnel to be deployed at the following hours:

Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 0.5hr lunch break

Fridays: 7:00am to 3:30pm, inclusive of 0.5hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: From 1 Mar 2025 to 28 Feb 2026 (Base Year) + 1 Mar 2026 to 28 Feb 2027 (Option Year) with an option to extend the Contract for a further period of 1 Mar 2026 to 28 Feb 2027.

Location: Lakeside Primary School, 161 Corporation Walk Singapore 618310

Scope of work:

a. Typing / printing

b. Data entry work

c. Reception duties

d. Answering telephone calls from teachers, parents and members

of the public

e. Data collation of surveys

f. Preparation of refreshements for school event

g. Sorting and delivery for items delivered to the school

h. Attend to students who are unwell / injuried in the sick bay.

i. Assist school staff with binding and lamination works

j.Maintain the school’s stores for office supplies and stationeries

k. Assists the payment officer to check documents and to collate supporting documents from staff.

l. Other ad-hoc duties

Qualifications, skills and experience:

- GCE ‘O’ Level

- Pleasant personality

- Ability to use Office Programmes such as Microsoft Office / Microsoft Excel

- Meticulous personality

- Preferably first-aid trained

Personnel to be deployed at the following hours:

Mondays to Fridays: 7.30am to 12:30pm.

Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: From 17 Jan 2025 to 16 Jan 2026 with an option to extend the Contract for a further period of 01 year.

Location: CHIJ Kellock, 1 Bukit Teresa Road Singapore 099757

Job Responsibilities

• Attend to customers’ enquiries & follow up quotation with customer
• Prepare quotation and ensure rates to customers are updated
• Handle the processing of all quotations with accuracy and timeliness
• Establish and develop new business opportunities with potential customers
• Maintain and promote a positive and professional attitude while building collaborative relationships among potential and existing customers
• Negotiate pricing with the customers
• Prepare monthly sales forecasts and reports
• Expand existing business and contribute to meet sales KPI. Customer visits when necessary
• Update and maintain customer database regularly into system
• Performs any other duties assigned by the Management

Requirements

• Minimum Diploma in Marketing or equivalent
• At least 2-year related working experience
• Proficient with Microsoft Office (e.g., Words, Excel, PowerPoint etc.)
• Preferably with experience Freight Forwarding – understanding of incoterms and shipping procedure will be an advantage
• Good negotiation skills
• Good interpersonal and communication skills, achievement oriented and able to build and foster a positive team environment
• Strong organizational and detail-oriented skills with the ability to manage and complete multiple tasks accurately and on time

Regular Responsibilities

• To organise and manage matters relating to correspondences and reports within the Service Division - Business Centre Asia
• Organizational duties including but not limited to Powerpoint presentations, memo preparations, management statistics and evaluations within the Service Division.
• Back office system (SAP) organization and maintenance
• Handling of customer complaints
• Training co-ordination within the Service Division
• Organization and maintenance of customer contracts.
• Planning and organization of on-site customer management meetings and reviews.
• To handle other matters related to Service Division as and when such matters arise.

Minimum Requirements

• Good command of both written and spoken English
• Good computer skills, i.e. Microsoft Office, etc
• Responsible and detailed orientated
• Good personality and strong interpersonal and communication skills
• German language and SAP S4/Hana knowledge of advantage

Requirements:

• Possess at least GCE N Levels or above. Diploma holders and above are welcome to apply
• Enjoys working with infants from 2 to 18 months, and comfortable with performing routine care duties for infants
• Good interpersonal and communication skills
• Able to work rotating day shifts
• Prior experience of taking care of infants will be advantageous
• Fresh graduates and Mid-careerists keen to explore a career in the preschool sector are welcome to apply

Working Time: 8am to 1pm or 1pm to 7pm

EV-Electric (EVe) Charging Pte Ltd is a subsidiary of the Land Transport Authority of Singapore (LTA), which coordinates the national effort to undertake the electrical infrastructure upgrades and deployment of electric vehicles charging points (EVCPs) primarily in Singapore’s residential carparks.

As a Deputy Engineering Specialist, you will serve as an in-house expert on EV charging and other EV-related matters.

Job Responsibilities include but is not limited to the following:

· Maintain current on EV charging and related developments in the industry. You are to advise on EVe emerging trends (e.g. battery swapping, etc.) and how it can shift EVe operation strategy. Provide recommendations to developing mitigation measures (e.g. dynamic electrical load measuring and management, etc.) for implementation.

· Support and provide site assessment of potential costs to upgrade electrical infrastructure to support EV charger deployment.

· Develop tender specifications and requirements for electrical infrastructure upgrade.

· Provide specialist advice on potential electrical-related issues in the infrastructure upgrade proposal and recommend solutions to optimize upgrade projects on cost and time.

· Maintain compensation and performance management systems to retain quality manpower and exit poor performers.

Requirements

· Tertiary education in Electrical Engineering with exceptional academic credentials and at least 3 years of relevant work experience. Candidates should demonstrate an intent to work towards obtaining Professional Engineer certification.

· Conscientious, diligent, and determined attitude

· Self-starter and keen learner with an interest in EV charging and related technologies.

· Ability to build and maintain a positive relationship with various stakeholders.

· Good command of both written and spoken English language.

· Computer literacy in Microsoft Office software

· Candidate with more experience may be considered for senior position

Your main duties are as follows:

• Adhere to hygiene and safety standards

• Take reservations and enquire purpose of visit.

• Present menu and share promotions, specials, and items to customers.

• Take food and beverage orders, repeat orders to guests, and inform guests of the estimated time to serve.

• Oversee a team of servers who are assigned to his/her shift.

• Key orders in the Point-of-Sale system efficiently.

• Process payment and check bills promptly.

• Assist the restaurant manager by getting involved in planning and organizing special events.

• Check food and beverage inventories and stocks in a consistent and accurate manner.

• Complete opening, operating, and closing procedures.

• Handle problems with cashier payments.

• Escalate guests' complaints to the duty manager if unable to conduct service recovery.

• Adhere to the company’s standard operating procedures

• Any other appropriate duties and responsibilities as assigned

Working Hours: 6 days work week, including weekends & PH.

• Greeting customers, answering questions, resolving issues, and providing friendly, efficient service.
• Operating cash registers, processing sales, handling various payment types (cash, card, mobile), and issuing receipts.
• Accurately scanning and bagging merchandise, ensuring correct pricing and quantities. This may involve handling meat items, so comfort with that is important.
• Keeping the checkout area clean, organized, and well-stocked.
• Assisting with stocking shelves, replenishing inventory (including meat items), and performing light cleaning duties.
• Adhering to company policies and procedures, especially those related to loss prevention and safety (which may be particularly important for a meat-focused store).
• You may be involved in promoting meat items, like informing customers about special offers or new products. This could involve some knowledge of different cuts of meat and cooking methods.

Requirements:

• Customer service and sales skills (including recommending products)
• Ability to lift 15 pounds
• Comfortable standing for long periods
• Adaptable and flexible in a fast-paced environment
• Basic computer skills to learn the store's point-of-sale (POS) system

Working hours:

• 10 AM to 7 PM, Tuesday to Sunday

We are seeking an experienced and dynamic ESG Assistant Manager / Senior to join our Sustainability and ESG team at Baker Tilly. This role involves delivering comprehensive ESG solutions to clients, including ESG due diligence, sustainability reporting, sustainable finance advisory, and compliance with global ESG frameworks. You will collaborate with cross-functional teams to support clients in navigating the complexities of ESG integration and aligning their strategies with emerging sustainability requirements.

Key Responsibilities

1. ESG Advisory & Compliance

• Assist clients in developing and implementing ESG strategies aligned with their business goals and stakeholder expectations.
• Provide guidance on ESG regulatory compliance and reporting standards, including TCFD, ISSB, GRI, SASB, and jurisdiction-specific regulations.
• Conduct ESG materiality assessments, gap analyses, and stakeholder engagement exercises.

2. ESG Due Diligence

• Lead ESG due diligence assessments for mergers, acquisitions, and investment opportunities.
• Evaluate ESG risks and opportunities in transactions and provide actionable recommendations to mitigate risks and enhance value creation.
• Develop ESG integration frameworks for private equity, venture capital, and corporate clients.

3. Climate Reporting & Modelling

• Oversee the development of climate-related disclosures in line with TCFD / ISSB S2 recommendations and other climate frameworks.
• Conduct scenario analysis and climate modeling to evaluate potential risks and impacts of climate change on client operations and financial performance.
• Analyse climate data to support clients in understanding and mitigating transitional and physical climate risks.
• Develop emissions reduction pathways and net-zero roadmaps using advanced climate modeling techniques.

4. Sustainability Reporting

• Oversee the preparation and review of ESG and sustainability reports to ensure compliance with global standards.
• Analyse ESG data and metrics to support transparent, accurate, and impactful reporting.
• Advise clients on ESG data collection, management, and technology-enabled reporting processes.

5. Sustainable Finance Advisory

• Support clients in aligning financial strategies with ESG principles, including green bonds, sustainability-linked loans, and other sustainable finance instruments.
• Conduct assessments and certifications for green and sustainable financing initiatives.
• Provide insights on global sustainable finance trends and help clients access ESG-linked funding opportunities.

6. ESG Ratings & Benchmarking

• Guide clients in improving their ESG ratings (e.g., MSCI, S&P, CDP) and benchmarking against industry peers.
• Provide strategies to address ESG-related performance gaps and enhance market positioning.

7. Client Management & Business Development

• Build strong client relationships, acting as a trusted advisor for their ESG and sustainability needs.
• Support business development efforts, including crafting proposals, delivering presentations, and participating in client pitches.
• Identify opportunities for expanding the firm’s ESG service offerings and assist in go-to-market strategies.

8. Team Development & Collaboration

• Mentor and coach junior team members, fostering professional growth and knowledge-sharing.
• Collaborate with cross-functional teams, including transaction advisory, tax, audit, and corporate finance, to deliver holistic ESG solutions.
• Stay abreast of industry developments, emerging ESG trends, and regulatory changes to inform client engagements.

Qualifications and Skills

• Bachelor’s degree in Sustainability, Environmental Science, Finance, Business Administration, or a related field
• Master’s degree or certifications (e.g., SASB FSA, GRI, CFA ESG, or PRI Academy) are highly desirable
• 4+ years of experience in ESG consulting, sustainable finance, or ESG due diligence, preferably in a professional services or consulting firm
• In-depth knowledge of ESG frameworks, reporting standards, and sustainable finance principles
• Proven expertise in ESG risk assessment, due diligence processes, and financial impact evaluation
• Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Excel)
• Excellent project management skills, with the ability to handle multiple priorities in a fast-paced environment
• Exceptional communication and stakeholder engagement skills, with client-facing experience
• Strong knowledge of global sustainable finance instruments and frameworks

Job Posting: Clinic Assistant (Full-Time)

Responsibilities:

• Handle patient enquiries and phone calls professionally.
• Register patients using clinic management software.
• Schedule and update patient appointments.
• Monitor and replenish clinic supplies as needed.
• Assist the doctor with treatments, including operating machines.
• Perform easy-to-handle treatments (with machine).
• Perform general administrative duties as instructed by the doctor or management.

Requirements:

• Prior experience in the aesthetic/beauty industry is an advantage, but not mandatory (on-the-job training provided).
• Friendly, cheerful, and service-oriented personality.
• Willing to learn
• Ability to multi-task, prioritise, and manage time efficiently.
• Team player with a positive attitude and excellent interpersonal skills.
• Proficiency in MS Word and Excel.
• Minimum education requirement: ‘N’ or ‘O’ level, SPM, or equivalent. Must be able to converse in English.
• Eager to learn, responsible, hardworking and a team player.

Job Highlights:

• Convenient location near an MRT station.
• Supportive and nurturing work environment.
• Enjoy alternate Saturdays off, as well as Sundays and public holidays.

We look forward to welcoming a dedicated and passionate individual to join our team. If you meet the above requirements and are ready to make a difference, apply today!

The incumbent is in charge of boosting the Commercial Performance and plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met and everything is financially sound. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

• Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.).
• Analyze market trends, competitor performance, and demand patterns to adjust pricing and promotions.
• Provide regular updates on sales performance, operational metrics, and financial results.
• Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies.

Sales Oversight

• Work closely with the Director of Sales and Marketing to ensure effective campaigns and promotions align with the hotel’s business goals.
• Drive initiatives to attract and retain key accounts and business partnerships.
• Evaluate the success of sales and marketing efforts and recommend improvements.            

Operational Leadership

• Oversee the performance of commercial departments (e.g., Sales, Marketing, Events, and Reservations).
• Ensure alignment between operations and the overall commercial strategy of the hotel.
• Identify opportunities for operational efficiencies that enhance profitability.
• Special projects champion to elevate Guest Satisfaction and improvement of process.
• Act as the General Manager’s representative in their absence, providing strong leadership and decision-making support.         

Financial Performance Monitoring

• Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates.
• Prepare and present regular financial and performance reports to senior management.
• Identify underperforming areas and create actionable plans to address them.

Customer Experience and Brand Alignment

• Ensure that commercial strategies are aligned with delivering an exceptional guest experience.
• Maintain consistency with brand standards while adapting to market-specific needs.

Team Development and Leadership

• Guide and support department heads, ensuring alignment with the hotel’s objectives.
• Mentor and develop team members to build a high-performing commercial team.
• Foster cross-department collaboration to achieve business goals.

Stakeholder and Owner Relations

• Act as a liaison between the hotel management team and stakeholders/owners to communicate performance and strategies.
• Address stakeholder feedback with actionable plans to meet expectations.

Core Skills Required:

• Strong understanding of revenue management, sales, and marketing principles.
• Analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership and team-building capabilities.
• Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Responsibilities:

· Provide admin support to the lawyers

· Data entry and submission of various forms to relevant government agencies.

· Preparation of legal documents

· Filing of paperwork

· Liaising via phone or email with clients, banks, government agencies and other law firms

· Delivery of documents on an ad-hoc basis

Requirements:

· No experience required

· Computer literate and competent with Microsoft Office applications.

· Good typing speed and accuracy

· Able to work with little supervision

· Decent command of written and spoken English

Job Scope:

1. Perform visual testings in a private ophthalmologist clinic

- Visual acuity

- Auto refractor

- Air puff tonometry

- Fundal photography

- OCT Scans of the optic disc and macula (will be taught)

- Humphrey visual field perimetry (will be taught)

2. Main role is to assist the ophthalmologist to carry out outpatient clinic by performing basic tests for every patients and advance tests for some patients.

3. To assist in some administrative matters.

4. To cover the roles of nurses and clinic assistants on occasions when they are not available.

The position is responsible for assisting the Director of Housekeeping in the overall management and strategy enactment of the Housekeeping Department. The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry.

Primary Responsibilities

Manages The Day To Day Housekeeping Operation Of Rooms, Public Areas And Laundry.

• Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.
• Directly supervises the Houseman team and is responsible for their daily assignment of tasks and projects.
• Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans.
• Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.
• Acts as DOHK during his/her extended absences as tasked by him/her or by EAM Rooms.
• Identifies and communicates daily to the Executive Housekeeper of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.
• Helps maintain departmental standards related to impeccable cleanliness and       personalised service to residents and guests in all areas impacted by Housekeeping.
• Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.
• Performs daily audits through documented checklists of all areas as assigned by DOHK following Forbes, LQA and locally implemented criteria. Performs inspections and walkthroughs along with direct reports of their respective circles of influence.
• Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.
• Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by HR and DOHK.
• Handles minor performance challenges and supports DOHK with appropriate documentation and counselling for all Housekeeping colleagues.
• Finalises, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.
• Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.
• Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover.
• Reviews and analyses entries in Raffles Service log book and supervises key control.
• In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.
• Works hand on hand with Royal Service Manager for a flawless handling of Lost and Found. Manages physical inventory of Lost and Found item following SOP.
• Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists DOHK with post minutes and keeping training records.
• Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the Executive Housekeeper.
• Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.
• Assists DOHK to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

Provides An Experience That Exceeds Residents’ And Guests’ Expectations

• Analyses and responds to guest feedback to ensure that guest satisfaction is exceeded. Committed to continuously improve the quality of products, services and performance of team members.
• Resolves guest complaints in a sensitive, timely and appropriate manner in order to maintain the highest level of guest satisfaction and quality.
• Gathers guests’ feedback through daily interactions with guests and shares this feedback whenever relevant in a timely manner.
• Responsible for enhancing the product and services that is presented to the guest.
• Recommends and proposes changes to the product and its services based on market research and current trends.
• Supports the DOHK in leading the Housekeeping team with a Heartist® approach.

Management And Leadership Of The Housekeeping Team

• Plans for future needs and conducts recruitment in line with company guidelines.
• Conducts training needs analysis for housekeeping colleague and ensures training programs are designed and implemented to meet these needs.
• Conducts probation and annual appraisals in line with hotel guidelines.
• Develops talent for growth management performance issue.
• Supports DOHK to Coach, counsel and discipline colleagues to enhance performance.
• Establishes a productive work schedule that is in line with local labour laws.
• Supports the Housekeeping Team to be consistent in service, use a collaborative, enabling leadership style and have regular team meetings.
• Drives constant service and system improvement.
• Executes effective and consistent one on one with direct reports with mentorship and development in mind.
• Ensures that colleagues are aware of all Fire and Evacuation procedures as well as health and safety requirements.
• Ensures effective work processes in the department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that actively support Accor’s Corporate Social Responsibility program.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Well-groomed and dressed following the property and company guidelines.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Analyses and responds to guest talent satisfaction information; gives a positive commitment to continuous improvement of product and performance.
• Performs any other duties and responsibilities that may be assigned.